Lennar Reviews

Great experience with excellent people

I moved into a home with poor workmanship (from a crack in the tub, cracks throughout entire house related to paint near stairs and crown molding, hole in closet and bedroom window, hole in kitchen cabinet, cabinet scuffs and scratches, evenly cut floor tile in kitchen, poor brick work, drywall in yard, damage to walls near butler pantry and behind kitchen exhaust, poorly painted bathroom mirror, poor tile work in master bath, etc.). To make matters worst, customer service is absolutely horrible!! There is no acknowledgment, follow up, or any level of good service provided by my appointed contact. He is the worst person I’ve ever worked with, and he is not held accountable. I moved into my house on November 30 and reported issues beginning December 6. My issues still exist. ... More

Except for the level-headed and well-mannered Lennar’s coordinator (Taylor), our experience could have been permanently stored in the freezer. She was honest, trustworthy, and thoroughly well-skilled in dealing with customers’ frustration. Delay, delay, and delay typified the buying process. The signing of the contract was postponed several times to take advantage of the escalating price. But we signed one in February of 2021 with a potential closing date of June. Then, the date moved to July, August and then in September no light could be seen at the end of the tunnel. In fact, we were offered the chance to collect our deposit. Unfortunately, that was not a viable option as we were out of the country for months. Well, the prolonged delay was blamed on lack of building material particularly windows. As the delay continued, Taylor was in contact with us through facetime/zoom. She gave us regular updates and smoothened the rough edges. She was fantastic, but there was nothing she could do on her own. The big guys smoking espresso coffee in their glass offices often made the calls! Finally, we closed on November 16th, 2021, after incurring over $8000.00 in additional temporary rent and storage fees for our belonging. No space to describe the horrors and expenses of moving our belongings coast to coast due to the extended delay in closing our home. As to the quality of the workmanship, it is below average. Too many unfished items [ drywall, painting, missing light covers, loose vent hood,…] before closing. Of course, the contract was written to favor the builder. Having lived in the house for about two months, other problems have popped up. The fireplace is completely dead! The fireplace technician visited us twice. The first time, he got the flame to work, but all yellow, no blue. The second time, he struggled for one hour and literarily killed the fireplace, not even the pilot will light. The Frigidaire dishwasher is also broken. We actually narrowly escaped fire from inside the dishwasher. Lennar’s “all-included” could be fantastic if and only if attention was paid to details: 1. Home-Theater room has zero wiring. It is just a bare room. Not even a TV outlet. It should not be advertised as “home theater” 2. No HDMI outlet above the fireplace, but a closed pipe was run to it with no instruction. It was left for the homeowner to explore and detect. 3. Master bathroom should have been well-lighted even with as tiny as a 12” x 12” window. 4. No phone outlet in the main office and when pointed out, Lennar claimed it was by design. 5. Lots of rough surfaces on the drywalls. 6. The quality of the glass windows is very poor. Too much noise from all sides. 7. Painting work is horrible. Lots of bubbles on the door frames and walls 8. Poor Design work: With a 3547 sq ft. home, one would expect not to be choked in the laundry room, and master bathroom. Too much non-functional space left behind. 9. A portion of the garage was not covered with drywall 10. Hooking up to Ruckus -a wireless extension was tedious and challenging, with no clear instructions. 11. Bathroom mirrors are not framed [bare glass] 12. The drainage pipe from the roof was poorly designed and could lead to the front of the house being flooded. A small tiny French dry well could help. 13. The 2” sharp floor elevation as you enter the garage is a treacherous trap for elderly people like us. Is that a city requirement or design flaw? Overall, too much quality was compromised to minimize cost. Response to Issues: Excellent. We are very pleased with the timely response to all the issues with have raised. Ryan, our customer service coordinator is excellent. We sincerely appreciate his efforts. Overall, and considering the disruption by the COVID-19 pandemic, we are tolerant of many of the issues mentioned above. But we are sincerely hoping that no major problems will pop up. ... More

Great experience. Very professional and attentive.

Persistence is key when dealing with Lennar. Will receive push back if items are not on “List,” upon move in. If persistent, issues will be fixed. Patience is needed. Overall, love the home. Just wish Lennar handled things differently & utilized better quality materials.

We had a great experience from start to finish! Max was very attentive on the front end of the purchase. Nick, Mike, and John have been great on the building side of the purchase. Overall, would highly recommend based on our experience at Victory at Verrado!

The lennar home team was very coprative they have nice staff my experience is very good with the lennar

Melissa, Matt, and Jose are phenomenal! They were all responsive, went above and beyond and were respectful even when I was annoying and asking a million questions. I was kept updated throughout the process and even after I moved in, they kept in touch to make sure little things were taken care of. They made the experience easy for me as a first time home buyer

Excellent company to work with

Finnished home is nothing like the model homes, from staged lamps in living rooms with cords hidden under rugs were no outlets are provided, to trim tile in showers that isn’t put in actual homes. Overall quality is terrible, Door openings uneven, lights not centered, outlets in wrong places, internet wiring frayed in walls/connectors loose, appliances not correctly hooked up, light switches not working, yard with construction debris all over, landscaping a mess!

Everybody was great. The only question I would answer low on is the value for the price paid. Not a fair question in Colorado. Nothing is worth what you pay in Colorado.

I understand the labor and material shortage due to COVID but want get the new home completed even with delay. However, the new home has many items not finished such as the garage door. We have been forced to accept new house with many uncompleted things and defects. We have given Lennar construction supervisor a list of things need be improved but has nothing done so far.

We did not have any say-so to pick options or make any changes to the options that Lennar chose. Construction was rushed and it showed in the quality of workmanship. We paid a premium price for an average house. Would not recommend if you want design options or something better than builder grade materials.

Don’t purchase a new house because they put them up too fast with many errors. The homes are not sealed and protected from outside rodents. Let wide open while being built and rodents nest in these new home and the builders deny resolving the issue.

The process of building was enjoyable until you decided to send me surveys everyday!!!! I literally hate surveys. Quit sending them to me.

The team at LENNAR are the best in Las Vegas.

Everything has been wonderful, so far! The property, the condo and the amenities are wonderful!!

Angelica was very helpful. Great individual to have on your team.

Its a great experience for a first time home buyer you guys did a great job

From the drywall to the outside of the house, the workmanship is far below standard. Example: Outlet covers that fall off when you put in a plug. I can't believe I paid this kind of money for the value of the workmanship. Many corrections still not completed after almost two months living in the house.

I love my condo in Monroe Parke community.

As a repeat home buyer, the experience was good but not great.

It felt like they were just an assembly line putting a product together.

Lennar has been a great company to work with, beautiful designs, quality construction and open communications with sales and project management. I definitely recommend them

We love our floor plan but are extremely disappointed with the quality of work on the house and feel like short cuts were probably taken. We are also displeased with the bidding and made the whole process feel like a car sales deal and more like a number not a home buyer. I wouldn’t recommend Lennar to anybody.