Lennar Reviews

We and 50-60 of our neighbors were all promised beautiful finished green spaces and a tot lot when we were in the sales process. Lennar never finished these and apparently has no plan to. Other neighborhoods have beautiful amenities for the same HOA cost we do. Different builders who keep their promises. We will have to hire legal council and go through mitigation for breach of the sales agreement as we were all told the same things and our neighborhood is not up to par. Items take FOREVER to be fixed on my home. We have had 3-4 people who are supposed to fix things. Why so many? Can Lennar not keep employees? Still waiting over 7 months to get our roof fixed. It's disappointing. No one expected perfection, but the take the money and run without finishing what was committed to leaves a lasting impression of Lennar as a builder. I would not buy in a Lennar community again until all of the green spaces and amenities promised were already put in. It's sad. We love our home, but our community is disappointed with Lennar's commitment to what they promised. ... More

I completed a scathing review of Lennar 5 months ago. I will summarize. I consider Lennar the worst home builder I have ever worked with and I have moved 39 times. Your prime motivator is speed , not quality. Your workers take no pride in their work and do not respect the work of others. I did not rate you in trustworthiness as I have no way to measure this, and of course your survey required an answer to submit.

Very disappointed with workmanship.

We just recently bought a home in Rosena Ranch from a Lennar community. Since we've moved in, we have had to call service quite a few times for issues that should not be happening in a new home. For example, our handrail on the stairs are already having separation from the wall. It is under warranty and will get fixed, but it is very inconvenient especially because the contractors have to schedule so far out. These things should not be happening in a new home. I don't know if I trust Lennar's workmanship. The backyard was done very cheaply as well and all the neighbors complain about the amount of mulch that was put in. ... More

Our advisor was very knowledgeable but unfortunately, he had a family emergency during our home buying process from the very beginning and was told to contact 2 other Lennar reps if we had any questions. They were no help at all. Never let us know what was going on and never returned calls. This was the most crucial time as we were in the actual home buying process. When we moved in, we had quite a few issues with things around the house and to get those things fixed it was just a nightmare. For example, as we did our walk through, we noticed that the paint on the outside of the house did not match the majority of the wall and were told they accidentally painted it the wrong color. It took about a month or so to get anybody out there to fix it and we were told that the painters came out and fixed it, twice! Really? Because it was the exact same as when we did our walkthrough. It was never fixed. I could go on and on about all the issues we had. We were and are still very disappointed at this new home buying experience. This wasn’t our first home we purchased, but it was our first brand new home and we expected much better than what we got. After our experience, we probably won’t buy another Lennar home. Lennar builds in volume, and with that comes really bad quality, unfortunately. ... More

Not very responsive to concerns

Lennar’s house plans are very well done for modern living. Materials are as advertised. Home care warranty is practically worthless. And their people can be spiteful if you get upset with their poor service.

asked to fix the light in june have not.they said that have no time.

The workmanship was poor. Lots of issues to attention to detail. When I complained, the construction managers response was that the brand new home was meant to be lived in. That response floored. I would not buy from Lennar again.

I had a 1-2 week repair service in the bathroom. Due to systemic problems with the warranty department it took 4 months to complete. I had to file a BBB to get their attention.

Any upgrades were at top price. And there General house is not worth it so you have to get upgrades.

My roof is leaking, light switches don't turn on anything, shower glass wall not sealed, air conditioning not cooling upstairs, basement walk out drain not draining well, water coming into basement. New construction needs a quality control staff to test everything in house for working order.

Home not completed after closing, slow or non responsive warranty claim. Poor contractors doing substandard workmanship. Promised amenities and recreational areas not completed as promised by sales rep. Materials are OK but workmanship is horrible.

I already reported all the problems we had and it’s seems nobody care. Terrible post sale service

Don't expect your house to be built of the same quality as purchasing from single person or smaller company. You can end up with a good home as long as you're willing to go through the battle of dealing with warranty work. We had a good experience with our second sales rep and our warranty service.

Sales Person and Warranty Rep were good and professional. Overall it was a mediocre to poor experience. I think Lennar's extremely inflexible polices along with their "anything to gouge out a buck" corporate greed mentality make it hard to rate it a good or great experience.

Negative experience spacial with Bonita Lerner sale representative.

Can’t get anything done always waiting

The aboslute worst Mortgae experience in my 76 years. I have owned and applied for mortgages on 9 homes. This company does not know what they are doing. Buyer beware... I have an 844 credit score, and hundreds of thousands in liquid assets and the Mortgage "agents" made the process extremely time consuming and painful...Asking for the same documentation MULTIPLE TIMES...Potential buyers seek your mortgage elsewhere!!!~

Lennar lies and has poor planning. Throughout the buying process, Lennar promised that there’d be landscaping by Lennar or the HOA in a certain key area that was influential in our buying decision. After taking possession of the house, Lennar deflected to the HOA. The HOA which is owned by Lennar outright refused any landscaping. The area in question remains rocks and trash - a permanent blemish on the neighborhood. Due to poor planning by Lennar, 2 months after moving into this house we still don’t have mail service. Since Lennar is building by the mailbox still, it is expected that we won’t have mail for another 2-4 months.Lennar never communicated this large miss. In both cases, we feel like Lennar pulled the rug out from under us. ... More

The different entities of lennar do not know their roles and do not talk to each other resulting in painful experience

Was not made aware of lack of cable and fiber optic prior to contract. Hoses and sprinkler system was left behind after sale. Underground sewage drain pipe was cracked, before we moved in. not have HOA management contact info. Attorneys selected by Lennar didn't calculate the correct funds needed at closing, so we had to return later to sign another document and bring more money.

Well when signing the papers they had one that was a charitable contribution that was going to come out of my pocket when I sold that. I refuse to sign it and sent it in as decline. 2 weeks later I'm in the moving van heading to unpack my truck when I get a call. You're not going to give me my keys unless I sign that paper. The solar panel the company that they use filed for chapter 13. I pay for the solar panel I did not lease them. I've been in this house for 2 months now and I still do not have my solar panels connected or turned on. When asked when I'm going to get them activated I get no time, or date or anything like that. They just reply, I sent a message to the solar group and they'll reach out to you. ... More

Our welcome to the community began with not being able to find our keys the day we arrived here from Michigan. It went south from there. Very slow response to any contacts we made. We asked about some electrical work being done and were told we had to get it taken care of ourselves. So we asked (at least three times) if someone could refer us to a local electrician. That was in July—still no referrals. In short, we felt and still feel very ‘unwelcome’ and would not suggest friends and family follow in our footsteps.

Our initial contact with Lennar salesperson, Crystal began well. We provided Crystal what we were looking for and we were interested in the house. She provided us with the cost of the house and an interest rate of 3.99%, which was an offer by Lennar. As we went through the loan process, I was expecting that rate, knowing my excellent credit rating. I discovered it was not the case. My Loan Officer, Abraham & Senior Loan Officer, Celia, along with me providing all documents requested made this process quick & easy. Also, they replied quickly to any questions I had. Lennar Title, Gwinn was also a great help and I felt she helped me with something that was outside her control. I believe I was not getting the 3.99 % interest rate because sales did not inform the the loan officer. Still no explanation from Crystal when asked. Probably the highlight in buying a Lennar Home. Returning to the sales & customer service during walk-through (I was given two walk-through, but was not afforded a 3rd before closing). I had a third party inspector go through the house and he compiled a list of issues, which I submitted with the Lennar employee. During my walk first walk-through the kitchen countertop was broken and I was unable to check things in the kitchen. The house was a dirty; windows were not cleaned, dust all over the floor, and I discovered I was quality control for Lennar. What poor first showing for a home I was suppose to close on the next day. The garage door could not open either and the garage floor was a mess! Lennar pushed my closing date about a week to fix the few items including the broken countertop in the kitchen. A second walk through was scheduled. This time a different Lennar employee and construction manager showed up for the walk through. I discovered the house was still messy and the kitchen countertops were different colors. Now a third closing date was now scheduled, due again to the counter tops. I requested the counter top by the refrigerator appliance be cut to industry standard 1/4”, just like countertop next to stove. The past counter tops had a 2” over hang. As the third closing date was approaching, I checked to see if the countertop was all one color, which it was but the overhang was 1 1/2”. Based on the model home, a neighbors kitchen countertop, and industry standards the countertop next to an appliance is 1/4”. I requested the countertop to be fixed with those specifications. I was told via text on the final closing day from Crystal via the Construction Manager the countertop is not going to be fixed as requested and I am supposed to live with it. Basically, I need to close or pay for pushing closing until the countertop is fixed like requested. Knowing I had to close or pay a penalty to have closing pushed back for the countertop. I felt coerced to close and called Gwinn at Title to close on the house. I told Gwinn I was coerced to close even with the countertop not be corrected. Gwinn went out of her way to have the countertop fixed. I closed on the house and got the keys to the house. When I entered the house, the entire house was just as messy as before; dusty, windows dirty, garage not swept, and etc…. One thing that was fixed was the countertop. I believe whoever Gwinn talked to about my issue had it fixed. Crystal & the Construction Manager never told me about the corrected countertop, but also did not care that my new house was not cleaned. Also I discovered information I should have received was not given, like a water drought in the area associated with a fine (important thing to know). Living in the home for a month, I discovered few little things that needed fixing. Lennar Warranty Joel made sure things were fixed immediately and would either text or call me to make sure to schedule and have items fixed. Really happy with Joel and Lennar Warranty’s customer service. Cutting corners not providing information, not getting the interest rate I was quoted, messy home on move in, not be listened to, all left a horrible experience. I will never buy a Lennar Home just due to the Salesperson and the Construction Manager who was in charge of my home. I had to talk to one of my neighbors to find out if I was the only one treated this way. I wasn’t, so I feel good about that. I describe how I was treated, “the Lennar way”! ... More