Lennar Reviews

Once our sales rep was no longer involved in the process of our purchase, it was down hill from there. When questions were asked I felt as if I was inconveniencing them, It's been over 2 months since we closed on our home and we're still waiting for someone to register the electric meter with the electric company.

I was very disappointed in the service. The contact before closing did not listen to anything intolerant him. Half the item we discussed in the walk through never made it to his list. He closed all of them, and never did anything We did have a paint come out, we left, and came back and he was sleeping on our lania.

I have been trying to get two issues resolved, and your people have been totally unresponsive. Additionally, I was supposed to have a 45 day touchup, and nobody has contacted me even though I have reached out. The homebound experience was awful as well as it was delayed months until I actually reached out to the department of real estate. Lennar has been a total letdown.

So, the home buying process and issues did not go so well for me. I had an employee for Lennar (Carla) show me a home I was very interested in and ready to put a deposit on and purchase. I had submitted the paperwork and everything. She had taken too long on her end to sign off and apparently somebody else submitted their offer before mine due to this. I missed out on the home. Fine. She had told me that there was another home with the same style and showed me a concept photo of it. Due to this being my first time buying a home, I thought the house would look exactly like it did on the concept photo. There were multiple that were not similar, but due to me missing out on the last home, I had decided to go forward with this home without even viewing it. I wanted to make sure that my experience did not happen again with THIS home. Everything appeared to be fine, however I still wanted to inspect the home and check out any problems that it might potentially have. I attempted to reach out to Carla multiple times however she was on vacation and I couldn’t proceed further with my request and decided to just continue with the process. When I finally closed on the home, I noticed that the grading/fence was poorly done. The fence sloped really bad facing the master bedroom side causing approximately 8 inches of lost privacy due to the fence line sloping down. This wasn’t an issue for the neighboring homes though. I submitted request on request to address the fence/grading however my requests kept getting rejected due to the builder saying that everything was build up to code. The builder even acknowledged that the fence looks way off but there was nothing they can do. I requested to speak to the supervisor about my issue but the case just got closed. It’s almost been two months and the issue is still apparent. The case continues to get closed without even the slightest solution to my concern. The lack of privacy is troublesome and apparent. I paid almost half a million dollars for my home and the one thing I’d expect is for the fence/grading to be addressed since my issues with the Lennar Rep and me losing out on the first home I wanted. I believe trust is a big part of the home buying process and want to give Lennar a good recommendation to family, friends, and peers, however this process has been anything other than that. ... More

This is the 3rd new home I’ve purchased, but the first from Lennar. And while they did provide a very competitive closing deal package, the endless disclosures, the “have to do it the Lennar way or no-way” , the incompetency, broken promises or down right lies by some of the folks we worked with in the mortgage department, Sales team and warranty/customer service folks, never again. They cheated our Agent out of her commission! We purchased a model home and we’ve had to have suppliers out to fix a broken irrigation system, correct electrical wiring (who puts a refrigerator and microwave and 2 other outlets on the same breaker?), water lines under kitchen sink and now repair water leaking from the ceiling due to the air conditioner, whose drip pan is now broken? Pretty sure it was broken when installed into the ceiling, in a location designed by Lennar that no way can it be serviced/maintained. It’s literally crammed into this space. Our neighbor is having similar issues. Never again will I purchase a new home from Lennar. ... More

sold house based on wrong lot#; incorrect wire instructions; no provision for senior grab bars in bathrooms; mortgage lead will not make appointment; no blinds on windows, no towel rack or shower curtain rod in bathrooms; top shelf in cupboards too high to be usable; hard to use lower shelves; ground beyond front porch to steep with chances of guest falling

Lennar as an organization appears to be unorganized. There are too many problems experienced to put here in a paragraph.

It may be the area I am, but the interior of the home is extremely cheap and poor. several repairs immediately with little to no resolution because they workers don’t care. the backyard wall they built is not stable and has already been redone once because the bricks were not laid evenly, since they “fixed” it they either forgot or avoided cementing parts of the wall and every end cap except two. I regret buying lennar - and putting my life savings into buying my first home with them. It’s been almost 8 weeks and I still don’t want to move all my belongings in because of the issues. They say “wait a year before adding tickets”, but by that time the grout from the tile has already eroded in areas, we have lived and had to place furniture on uneven tiles. doors didn’t shut properly to begin with. i can go on- point is they need to higher QUALITY minded people- and it shouldn’t cost any more or much more to get people to do the job right the first time. Not proud of Lennar in my area. ... More

This was my first home purchase, and I’m disappointed that it hasn’t been the exciting milestone I imagined. The contract and application process felt rushed and poorly explained, and the closing experience was overwhelming and rushed. Since moving in, I’ve noticed numerous issues that suggest the builder cut corners, and the overall quality of the home doesn’t reflect the high cost I paid. It feels like I’m overpaying for something that wasn’t built to last. While this is meant to be my starter home, I will never trust Lennar Builders again.

The original subcontractors obviously are hired for speed and quantity not quality. If only the original drywallers, painters and plumbers cared...poor drywall work, dried paint specks on the tile and 6 dried paint spots in our carpet and two crooked faucets.

We are pleased with the construction and attention to detail in this twin home. However, the home buying experience with Lennar Mortgage was horrendous, and immediately after closing they sold the mortgage to Freedom Mortgage, which like Lennar Mortgage has incredibly bad reviews online. The home is nice, but if you buy a Lennar home, and you want a smooth, stress-free process, do not choose Lennar Mortgage.

Lennar's buying process was completely disorganized, there was a complete lack of communication, and there are still defects in the home that are not up to code months after my closing. I was passed around to nearly a dozen different people throughout the process from Lennar's sales rep, to Lennar's concierge, to Lennar's lender, to Lennar's designers, etc. To make matters worse, no one seemed to have any information and frequently no one would answer my questions. For instance, I made a request for extra outlets to be added as a disability accommodation at the very beginning of opening escrow which was an option in the papers to open escrow and kept asking my sales agent about it but she ignored my requests all day until I had to submit the paperwork before the deadline or lose the home. Then when I spoke to her about it the next day she apologized, said it was her fault and would correct the issue in my paperwork. That was a lie. She said that my request should be fine and she would let the construction manager know. However, I had to keep asking for weeks and was brushed off by my sales rep and concierge each time until finally at the close of escrow they told me they couldn't help. The construction manager said that he could easily insert the additional outlets as long as corporate approved but that he never received any request. The request should have been honored and could have easily been done before the drywall even went up since I made it at the very beginning of escrow. I also asked to do a pre-drywall inspection since drywall had not gone up when I opened escrow. Again I was brushed off repeatedly for weeks until they told me that it was too late because they put the drywall up in my home without telling me. I did get a chance to do a pre-drywall inspection of another unit but that's not what I asked for and there was no reason I should have been denied the ability to do the inspection on my actual home before they put the drywall up in my unit. The community also requires me to submit design applications for my front yard yet no one at Lennar knew who I should contact, where I should send my application, what forms I needed, etc. And then when I was going through Lennar's home insurance arm, the agent was repeatedly given the wrong information about my home which didn't match the type of home, the square footage, the community, nothing was correct. I was the one that had to point out the deficiencies and it took multiple iterations before a correct quote was eventually made. Throughout the process I was never told about the schedule of final dates leading up to my closing such as when the initial walkthrough would take place, the new home celebration, the final walkthrough, etc. Lennar has a set process for these items and I should have been told these specific dates when I opened escrow so I could make the necessary arrangements with my work to take the time off. Then when I was closing escrow, virtually none of the issues identified by Lennar itself were finished by the time I took possession including failing to adhere to local building codes to have carbon monoxide detectors outside the living area on each floor... in fact, no carbon monoxide detectors were installed in the home. And it has now been 2 months since I closed escrow and there are still carbon monoxide detectors missing from my home even though I have messaged the construction manager and my afterpurchase home service rep multiple times over the past 8 weeks to fix that issue. I also had my own home inspection done and provided the extensive list of items that my inspectors said needed to be corrected and I was told that Lennar would go through the list and let me know what items they would agree to but it's been months and Lennar is just ignoring my messages. ... More

We have had eight work tickets in the first month. Each time one of them has been addressed, there has been a new issue created.

There was no hot water when we moved in, the washing machine didn't work. The dryer was tripping the breaker, which needed to be replaced. The front door entrance was poorly designed, causing you to get drenched from rain, making it virtually impassible. We requested several times for the front door area to be power washed from excessive dust, it never happened! Stay on top of Lennar for these types of things. That said, they did respond fairly quickly to address most issues. We will have to come out of pocket to fix the rain/front door issue.

Was sold a bill of goods regarding the solar agreement and are currently in arrears with our electric provider due to Sunnova’s inaction to uphold the agreement as stated in multiple emails and phone calls. Do NOT sign with Sunnova!!

Lennar collects a vast volume of totally confidential information, much more than is necessary for me to be proven as a responsible buyer and payer. I do not believe this information is stored in a suitably secure manner. I worry about my identity being stolen by others or shared with others I do not want it shared with by Lennar. We sign waaaaay too many documents giving Lennar the right to own our lives. I do not trust Lennar!!!!!! Most of the staff we dealt with are great.

Unfortunately day3 of moving in I had a leak that caused the spare room to have to have the carpet removed and the wall. It only has been a month and a half and I still have a dirty makeshift cover in my bedroom for the contractors which is ripped. I had to have multiple attempts for them to figure out the sewage issue. It wasn’t until I left a review that Bayonet the contractor they use actually did something. My next problem is my AC it’s only cooling on one side of the house. However, I had to please the insatiable underwriter when trying to purchase for then to not be able to use my toilet on day 3. Highly unfair. ... More

The model being used was the same floorplan, but 180 square feet larger, so visually misleading. Changes were made to the floorplan on the website without notifying buyers. Lennar decided on a massive price reduction several months after we signed the purchase contract, so most neighbors paid substantially less than we did. We were unaware of the price reduction prior to closing in February.

Extremely Disappointed with Lennar – Unorganized, Misleading, and Frustrating Experience: My home buying experience with Lennar has been nothing short of disappointing. From the start, I encountered numerous inefficiencies, misinformation, and poor communication—and unfortunately, these are just a few examples among many. 1. Incompetent Lending Process: Lennar outsources its underwriting process to a foreign country, which caused serious delays and inefficiencies. The loan officer provided confusing and inconsistent instructions regarding debt payoff in order to qualify. I was told to cut a check to the titling company, who would then issue a check to my creditor—which I had to physically deliver. This convoluted process ended up failing because the creditor couldn’t accept the check due to a mismatch in payment requirements. It was evident that the loan officer lacked a full understanding of the process, eroding any trust I had in Lennar’s in-house lending team. 2. Multiple Pushbacks on Closing: Despite having ample time, my loan officer failed to prepare necessary documents in time, resulting in several closing date delays. Each delay was incredibly disruptive and costly on my end, yet there was no accountability from Lennar. 3. Broken Promises from the Builder and Sales Rep: I was pressured into signing off on incomplete items just to meet their internal closing quotas—with the promise that these items would be finished post-closing. After closing, the construction MANAGER essentially disappeared and became unresponsive. Additionally, the sales rep misrepresented several features of the home, including the sprinkler system and a Wi-Fi-enabled garage, both of which were non-functional or nonexistent. The contract also listed a smart home key, which I never received. 4. Unresponsive Concierge Service: Lennar’s concierge was virtually useless. I was never informed that my first walkthrough was cancelled. I showed up expecting the walkthrough, only to find no one there. I didn’t even receive an email or phone call. The rescheduling wasn’t even addressed until three days later, showing a clear lack of professionalism and coordination. ⸻ Bottom Line: Buying a home should be exciting—not filled with stress, delays, and mistrust. Lennar failed to meet even the basic standards of customer service and communication. Not to mention the poor quality for the price paid. I would not recommend them to anyone considering a new home. Proceed with caution. ... More

Lennar staff was unprofessional and didn't answer emails or phone calls in a timely manner. My experience with the was horrible!

This process was extremely painful and unfriendly to myself as the homebuyer. I have purchased 4 homes and this was easily the worst experience. The concierge, Debs communicated terribly, was condescending, and was completely unwilling to help us negotiate a closing date, time, and location that was best for us. Our initial request was to close remotely in Florida which we were told could not happen. I asked again to close remotely from the model home in Franklin and was told it was not far enough away from the Carmel office. We drove from Florida to Indiana and were expected to be at final walk-through 9 hours after we arrived in Indiana, at 8:00 am the next day (we were told “hopefully that time works because it has to”) and then drive 30-40 minutes away to Carmel to close on the house and then BACK to Franklin to be in our home. This was all completed with minimal sleep, 15 hours of driving the day before, 3 pets, 2 kids, one of which woke up the same morning with a fever. It is insanely discouraging to spend the amount of money and time it costs to purchase a house for the builder and Lender to be so unwilling to offer any flexibility in these kinds of situations, especially. Our furnace had a gas leak and was inoperable less than a week after moving in. To add, Lennar Mortgage received everything that was asked for. However, a clerical error on the end of Lennar has caused them to contact myself for additional paperwork that was not needed originally although the mortgage has already been sold to another lender (2 months after closing.) ... More

Firstly I'd like to say that the attention to problems is not addressed . I was told that an issue was resolved but in fact it was not. Still working through it. Day after close found the furnace did not work. Had to submit a warranty claim on day 1. Sod issue. Took more than a month after close to get it placed. Then found that is was all dead and brown. Having to follow up with that now. Found after closing that the stove top burner plates are gone. Have to work that issue. Why? Not a happy camper with the builder at this point!!!

Make sure that you have seen everything ask question Be specific You have to be your own advocate

Lennar, without my authorization, utilized a broker and Dilos Insurance, resulting in a $3,000 annual insurance premium. This fee was not disclosed until the contract signing with the notary, where I felt pressured to proceed. Immediately after acquiring the property, I secured alternate insurance for $850 per year. The subsequent reimbursement process from Dilos Insurance proved problematic. Dilos communicates solely with brokers, and Lennar offered no assistance. Critically, Lennar failed to take responsibility for this unauthorized and unprofessional practice of obtaining insurance using my personal information without my consent. Ultimately, it took four months to recover the $3,000. ... More

The experience was unacceptable from the start. We were misinformed about multiple important issues by the salesperson. The homeowner orientation was a joke. Noting was explained to us . When we asked about operating the pool we were told I don’t know I’m not a pool guy. We were given no information about how r trash was handled. Essentially nothing was explained to us.