Lennar Reviews

The details of our home were constantly overlooked, and issues we tried to bring attention to were consistently dismissed before they would eventually be addressed.

We moved in and it wasn’t ready. I kept asking are we still closing end of May, is it done and was told yes and in fact it was not. We have been here since end of May and things still need done. They are getting down slowly. It would have saved a lot of headache for us, if it was done prior to move in. Fortunately, my husband works from home, so he can be here when people come to fix things. We paid almost a quarter of a million dollars for this brand new house and don’t feel we should be going thru this hastle.

Poor quality material, I requested a paper copy of the HOA bylaws, I was told by the HOA that LENNAR Title should provide that to me. Traci ignored all my calls regarding that. When I purchased my home from first Texas the HOA package was given to me on the day of closing. Money ain’t everything, no one cares about customer satisfaction

This is my 3rd new construction home with a big builder and there are so many issues. Way too many appointments to count to have things corrected from things that should have been ready to go to major issues like leaks. Subcontractors are horrible and do not care about quality. Employees will say anything. Mortgage experience was not good. I didn’t find out until an hour before my closing appointment that I was set to close, so I had to rush to the bank to wire funds and then rush to get to attorneys office in time. Horrible experience and I do not feel confident in my home quality.

Joey D was great, after his part it’s been one problem after another. The bottom line is speed is prioritized over quality…and it really shows. What should be a wonderful experience has been about as fun as a root canal. Appliances, electrical, carpentry, paint, masonry, landscaping, plumbing, HVAC, stucco, cabinetry, tile - I can’t think of one aspect of our house that hasn’t had issues. Just exhausting, frustrating, and disappointing.

The bathroom in the master bedroom is leaking to the first floor, the walls are also flawed, the vegetable sink is also leaking, the bathtub is scratched and I will not be repaired, the steps of the front door are cracked, the glue on the floor leather joints on the first floor is leaking, and the alarm inside the doorbell does not make a sound. The experience is too bad for people to handle the maintenance. I hope someone can help to solve it.

Some person has bad attitude while going to closing process.

Aside from Arthur R., our salesperson, who was wonderful to work with, the rest of the process of acquiring our veranda was not a pleasant experience. Shotty workmanship, rushing to get us closed when the condo was far from being ready, lack of communication, no followup with items needing attention, and more than anything, the mortgage process was so frustrating! even getting the closing paperwork by mail was a problem. Having been in real estate, buying and selling new homes as well as resale properties for more than 35 years, and helping folks with their mortgages, we must say that this transaction was not what we anticipated. We doubt that you will publish this, but did want someone at Lennar to know about our experience. ... More

My closing day was, to say the least, pretty unenjoyable. I arrived at the Lennar office and was greeted by the notary agent. Upon completion of signing my documents, I was given my keys and shown the door to leave. I imagined as a first time homebuyer with a company that’s been around for some time, there would be a more memorable experience for clients, wether a first or tenth time homebuyer. Needles to say I am very uncertain if I would use or suggest going with Lennar in the future.

1. Door strike on front door is missing. 2. Baseboard trim gaping from the wall in many places. 3. Incorrect emergency contact number. 4. Stairwell had to be repainted 5 times (orange peel and runs) at our insistence 5. At final walk through windows we’re still grimy. 6. Ant infestation in house. 7. Furnace vent crooked above roofline. 8. Wood exposed around outside of former windows. 9. Concrete poured down valve box to fire hydrant.

Poor workmanship-from the entry in the courtyard to the rear windows of the building. There is nothing that stands out in a good way. Cheap labor, cheap materials, poor finishes. The only plus is the location, something that Lennar banked on-building fast, poor (quality) and expensive.

My experience has been difficult especially with Lennar Mortgage and Allen at sales office has been amazing and is trying but could have done better. They don't realize we are deaf and required accessibility at home but not willing to work with us to ensure our home equip with, so we have to pay extra which is not fair as hearing customers have those all set included while we deaf have to buy equipment to go with. That's really annoying. Builder and office need to be sure they're sync as their floorplan are different than office shows so it's a problem when i noticed errors when they built my house. Offices need to ahead with TV/Internet services once they open new homes here, so they have time to survey and set up ready for us move in especially I'm working at home remotely so that caused me a week missed job due to no internet services. That's really stress me the whole week searching services but had to go with one for now till Frontier to get availability hopefully July 1st and hopefully to buy out the termination fee from current to frontier as my job requires 1 gig whereas my current is only 250 mbps so not great one. It's frustrated. I feel that they owe me for that termination fee as soon as frontier completed and availability in July or so. They said pls complete QR and asked me to call with virtual video. I was like duh I'm deaf so i cannot use virtual while I'm using my relay service as interpreter to call. I called and said I'm deaf so no way I can use that kind of technology. They need to do better when it comes down to deaf customers!! I've been with Wells Fargo Home Mortgage for 20 years and 38 years in mortgage industry. I've work with several builders similar as this Lennar. Honestly, they are way much better than this one. I however do love my house than my old house. Through they could do better. I'll be working on ring system that was given to me a box to set up. I was like oh boy we are deaf and not sure if it's requiring for us to hear which is a joke and insult us as customer. They could provide a better one for deaf clients! Overall, I'm giving C to office and D to mortgage which is the worst I've ever had. ... More

Not a great experience. House was dirty when we went to move in, lots of unfixed items and very disappointed. Felt like it was a last minute rushjob and they were just trying to get out of the neighborhood. Not sure I’m able to recommend Lennar.

Customer Care Employees leave a lot to be desired. Say a lot but do not do anything and you have to do the follow up. Just excuses is all they give you and very poor solution’s.

Just as any buying experience when before after you say yes and give them the down payment to commitment, they fall Over themselves to “be there for you”. The s day you sign you’ll never hear from anybody you saw before again! The lender from Lennar didn’t know what he doing and I got emails from him requesting the same material even after I had closed. At closing, the keys my new home were mysteriously “lost”. I went to my new home with no keys. I had to stop at the sales office for the agent on duty to give me the standard key to open the house. Finally, after three days, they told me they would have to re-key the house and I would have to have a new key to the mailbox made at my own coat. I still, 6 weeks later, have not been reimbursed for that key. Pathetic customer service for a big box office store let alone a National Home Builder! The day I moved in 2 of the fire alarms were chirping. They continued to chirp every 8 hours after I would reset them with a the only long enough stick I had to reach them. On Monday morning the electrician came to the house and changed the batteries and that resolved the issue. They used old batteries in the smoke detectors. 3 weeks later another smoke detector started to chirp. I knew what it was this time. I am still amazed that they used bad batteries in a new house. 3 to be exact. Not a coincidence! The sod they use in the lawns is pathetic! I have been sincerely trying to grow this “grass” with the help of a service and it just isn’t growing. The quality is sub standard. My son Kaye’s his sod last weekend and the difference in quality is worlds apart! Apparently half a million dollar homes don’t qualify for good sod! Lennar should be ashamed! ... More

So far my upstairs HVAC system did not initially work properly due to a bad fuse and I current have a large wet spot in my ceiling in the mud room. The paint job throughout the home is poor and I see paint on the carpet throughout my home The basement does not get warm even when the thermostat is set to 76F. The Caulking around toilets and bathtubs is dirty and messy.

First the details of the house could be better. Flat wall paint that shows every touch. does not cost a lot to use a different paint. My walk through was not good. Door frames were horrible and had to be replaced. Flooring was buckled in the living and dinning room. Replaced in several time and still could not get it right. On day of closing I walked the house again. The flooring is two different dye lots now. Not enough time to change it before closing. Tape and texture does not match in enty due to them having to fix it. Overall, I would not purchase a house from Lennar.

The floor plan is beautiful but the workmanship is lacking. It is like Lennar dropped every door before putting them in and they rushed on touch ups, using the wrong paint in many cases. They lack attention to detail. They also outsource their work and there doesn’t seem to be much oversight or quality control.

Overall extremely challenging to communicate with the lennar team. Multiple people all responsible for different branches none of them communicate clearly, causing lots of frustration.

Below par quality. Lot of cosmetic issues. You charge premium price but your house quality is far below than premium From the issues I see looks like there is no quality inspection done for cosmetic issues before handing over to customer. Pathetic paint job. Grade C. Cleanliness issues Take the accountability. Value the customer and be respectful.

There is a lack of pride in workmanship and construction of my home that shows in every level. i feel like i have been robbed. buying a new home is supposed to be a happy once in a life time experience, instead i am spending every day trying to have too many things replace or repaired. on a positive note, the warranty department is excellent and is working hard to rectify all issues.

Good day, Over all the loan process with Lennar mortgage was pretty much straight forward. Kim and Susan were Johnny on the spot telling me when I missed something or they needed something else and I think we work pretty well together. As for the support for other Lennar staff some was good and some was very poor. Sometimes I would call and ask a question and no one would call me back. My wife called and asked, in the brochure it shows the house comes with a refrigerator, washer and dryer and wanted to know about this. But as of today we have not received an answer about why our house did not come with this items. This is a text I sent to one of Lennar employees; Could you please stop by sometime in the next couple of days (and my address) this is his reply, What are you needing? I’m pretty busy tied up with a lot of home. At another time, I showed other employee a letter from the water company that I received about the Backflow Prevention assembly that Lennar had install and he said someone from Lennar will contact you about this, no one contacted us about the letter. With no one calling me back or getting back to me, I just stopped asking Lennar employees anything, I just do what I have to do to get things done. As for the house itself, at first it all looked pretty good, now that we are in, we are seeing all the mistakes. The good part is, in my case it all seems to be little stuff (attention to detail stuff) like; paint all in the wrong places, on the carpet, on the tile, on windows. The grass, trees and bushes were in bad sharp, about a 4 x 16 foot strip of grass was dead, one of the tree was broken off at the top and 2 of the bushes were dead. I texted one of Lennar employees, he did not call or text back. So after about 4 or 5 days I called him and he answered, I asked about the warranty on the trees and grass again and he said that there was no warranty on trees and grass, that’s pretty strange since Lennar pay a lot of money for these items. I think the main reason why the grass and bushes were dead were because they should have been planted 2 to 3 days before closing, not 3 to 4 week before closing where no one takes care of them. As for the sprinkler system I had to dig out 3/4 quarters of the heads so the grass could get the proper watering that it needs. As for the sidewalk, big chunks of cement on the sidewalk. If a kid was riding his/her bike and hit one of those chunks of cement they could crash and get hurt. All or most of this items should have been caught by you Quality Control (QC) team or at least the person who signed off on that certain project (paint and grout all over the master shower, whoever signed off on the shower, stating the shower is complete, should have seen all the paint and grout, I wear glasses and I seen the paint and grout without my glasses on). No A/C filter in the Air Conditioning unit, who knows how long ago the A/C unit was instilled and running without a filter. Your QC person needs to go back to Quality Control school and get recertified. I know there is a Quality Control school because I was one of the instructors at one of the schools for the DOD (Department of Defense). The big questions is, would we recommend Lennar homes to other buyers and the answer is NO. With no one calling us back, and text like, I’m busy, what do you need. The bottom line is I was a customer before I bought the house and I’m still a customer after I closed on the house. The only difference is that after closing I can write good things about Lennar or I can write bad things about Lennar with firsthand experience. Here is a good example of your great service; I received an email from Kim on 8 March 2023 stating that my loan will be sold. I emailed Kim on or about 2 April asking about this and here it is the middle of April 2023…. and pro for the course, I did not received a reply back. ... More

Avoid new home builds. Too many corners cut and materials are of poor quality. Our backyard is disappearing with each downpour as they failed to grade the property appropriately. Too many people are only worried about their bonus and not the quality of the product they sell. Buyer Beware. Buy used as someone else has repaired what the builder failed to repair.

This house has been a nightmare! Two weeks after closing we noticed black mold in the owners bathroom. Lennar responded quickly to mitigate the problem but took 3 weeks and multiple vendors to identify the source of the water leak. Tiles, vanity and shower subfloor had to be removed. Two months after closing we still do not have use of the bathroom or our bedroom due to the continuous state of construction. Additionally, a week after the bathroom problem was identified, the garage started taking in water. Again, it took 4 vendors to identify source of the leak, blocks and floor cement escavated, leak fixed and floor and wall reconstructed. All of this was happening while they were addressing the dozen other tickets submitted for damaged items, lack of detail and sloppy workmanship. Poor quality construction. Disappointed for sure. The only shining light is Wendy. She is responsive and easy to work with during this difficult process. ... More

Closing was delayed many times. Last time delay was the day before closing and being out of state we had no place to go. It seems once you had the money, we had wired full payment 2 weeks before closing, that's all you care about. Lennar Wanted documents signed when items were not complete, just trust them. Closed in February still have a check list of items not completed. Amenities still not complete but HOA fees are still collected.