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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18763 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18763 Reviews in All Areas

Star Rating Breakdown

5 ★ 7710

4 ★ 3535

3 ★ 3167

2 ★ 2019

1 ★ 2332

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Great location, horrible workmanship

  • Shaun G.
  • Verified HomeBuyer
  • March 18, 2025
  • Taylors, SC

Horrible finish work, drywall, paint, carpentry. They really cheap out on the finishes...no towel bars, no mirror in the powder room. Have had 2 warranty claims already for electrical outlets not working.

Lennar responded:
Good morning, ...

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

A lot of appliances not working

  • Yue Z.
  • Verified HomeBuyer
  • March 15, 2025
  • Fulshear, TX

Lights blinkers, washers not working, and no water coming out of kitchen faucet.

Lennar responded:
Good afternoon ...

Total Score 2

Quality 1

Trustworthiness 2

Value 4

Responsiveness 2

Terrible communication

  • Nate Y.
  • Verified HomeBuyer
  • March 12, 2025
  • Punta Gorda, FL

Overall poor communication from start to post close. More issues with workmanship than we can count. Should’ve done more research upfront. Lower end priced community, so you get what you pay for. We were excited about the amenities. House is sub par

Lennar responded:
Good afternoon, Nate, Thank you for sharing your experience with us. We are sorry to hear that you experienced poor communication throughout your Homebuying journey and have encountered workmanship issues with your new home. We hope that as a Homeowner, we can provide a better experience moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 4

Responsiveness 2

Not worth the money

  • Peter W.
  • Verified HomeBuyer
  • March 07, 2025
  • Durham, NC

If I wouldn't have lost my deposit I would have backed out of this purchase. I visited the home site just about every week during construction. I was always finding discrepancies and poor workmanship. They would fix just enough to appease me but it was still just the minimum. A crack in the slab almost all the way across from one side to the other, crooked wall plates, waves in the walls, loose studs, gaps in the sheathing, poor scarf joints in the molding, the list goes on. I told the construction manager that he needed to correct the subs for their poor work and was told "if we're too hard ...

Lennar responded:
Good morning ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Poor communication and trust

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2025
  • San Antonio, TX

Lack of communication and professionalism. once the home is sold no one will reply to you and answer questions

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for experiencing a lack of communication and professionalism during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Don’t buy Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2025
  • Ridgefield, WA

Financing was great experience. However, I wasn’t pleased with being told the HOA was not going to be an issue-I’ve still not been able to get my approval and the HOA sends out warning and threats weekly. You shouldn’t lie to prospective buyers. I also am not satisfied with the materials used -such as fence materials and glass shower doors or the cheap plastic bath tub/shower stall. Not to mention a “hybrid “ water heater that doesn’t heat at all. I now need to spend $5000 to change it out. My side yard is exposed to the public- who regularly throw trash on my yard and dog poop. Plus the yard ...

Lennar responded:
Thank you for sharing your experience with us. We're sorry to hear that you've been facing challenges in getting approval from your HOA. We hope they resolve the matter for you soon. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Not good

  • Lee P.
  • Verified HomeBuyer
  • February 19, 2025
  • Deland, FL

House is built cheap-I had to epoxy garage floor because lennar won’t fix it-that cost ME $2500-and the air conditioner-heater is not proper size for this size house-it’s not big enough- and that was documented by house inspector!floor tiles have lots of chips etc.etc

Lennar responded:
Good afternoon Lee. Thank you for sharing your review. We are sorry to hear that your new home has not met your expectations. For general questions or warranty-related issues, please do not hesitate to contact your local customer care team by submitting a warranty request using your Lennar account. This online portal ensures your request is documented, prioritized, and addressed promptly. You can also access your Lennar Account through the Lennar App. Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Very poor quality control, very poor listening skills and rush to complete building

  • Benjamin K.
  • Verified HomeBuyer
  • February 03, 2025
  • Katy, TX

Emphasis more on getting the contract signed without proper inspection and taking responsibilities for resolving client's issues. My property had a number of poor finishes and uncompleted snag list of items. This was left for me to arrange post move-in. In addition, I had electrical issues which I was not adequately supported for resolution even though this was a know issue according to the electrical engineer who later fixed the issue. I still have issues to be resolved once I have time to organize it. My experience was a terrible one and would not like it to be repeated.

Lennar responded:
Good afternoon Benjamin. We appreciate you taking the time to share your feedback on your recent Lennar home purchase. We are truly sorry for the experience you've had. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Would not recommend

  • NaTasha P.
  • Verified HomeBuyer
  • January 17, 2025
  • McDonough, GA

Staff showed signs of incompetence, lies were told about the readiness of the property, loan officer was a fast talker, and often was delayed in response, closing attorneys were big liars and incompetent, onsite realtors told several small lies ( not Malcom). I’d never go with Lennar again or recommend. Emily is great! Promote her.

Lennar responded:
Good morning NaTasha, Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We regret that your experience did not meet your expectations.
We hope to earn back your trust and provide a better experience moving forward.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

From Excitement to Frustration: My Disappointing First-Time Homebuying Journey with Lennar Homes

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2025
  • San Diego, CA

My first home was a significant milestone, but my experience with Lennar Homes fell short of expectations. While I am thrilled to have a home of my own, the process felt disjointed, transactional, often frustrating with numerous communication issues and unresolved challenges. Communication during the home-buying process was inconsistent and heavily one-sided. While Lennar’s representatives did communicate when they needed something from me, they rarely responded to my questions or requests. This left me frequently reaching out and “fetching” for answers rather than receiving proactive ...

Lennar responded:
Good morning. ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Rollacoster Ride

  • Govardhana P.
  • Verified HomeBuyer
  • January 03, 2025
  • Cumming, GA

Nothing much to say, war is one side. If you have choices to buy then don’t have to buy from Lennar.

Lennar responded:
Thank you Govardhana for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We hope to earn back your trust and provide a better experience moving forward.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Not satisfied

  • Shahla W.
  • Verified HomeBuyer
  • December 20, 2024
  • Greenwood, IN

Customer service is not good. The master bedroom shower is useless with no tap at the bottom and sliding glass door is hard to clean. The master bedroom wic is literally in the corner you have to walk through the bathroom to get there and there is no power outlet in it. I told my desire what type of home I am looking for but the Lennar team was very cold. They didn't help me to find my first home to be my dream home. I wish it could be my dream home. The team you have is not supporting at all. We moved from New Jersey for this home. The team was not cooperating with us to find the perfect home

Lennar responded:
Good afternoon Shahla, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home and that you did not find our associates helpful. We hope that moving forward, we can regain your trust. ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

The mortgage service is horrible

  • Carolyn B.
  • Verified HomeBuyer
  • December 12, 2024
  • Summerville, SC

Do not use Lennar mortgage. Maybe it was just my loan officer but phone calls weren’t returned. Emails not answered and I was told I was getting money back at closing. Then I wasn’t. Then I was. I was told to put 10% down but it turned out it should only have been 5%. Then I was told PMI had to have insurance on it in order to get it cancelled if I paid it off early. Then I was charged $7000 for it. Go to any other lender. Not lennar lending.

Lennar responded:
Good afternoon ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Customer satisfaction- least priority

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2024
  • McKinney, TX

Dont even respond to emails.

Lennar responded:
Good afternoon, and thank you for sharing your feedback. We are sorry to hear that you have not received a response to your emails. If outstanding items remain to be resolved, please send us an email referencing this review to LennarNews@Lennar.com so we can help you follow ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Strong start. Trip at the finish line

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2024
  • Las Vegas, NV

The construction and quality of build was exactly as expected. The financing promised was misleading and in the last 30 days before closing I was forced to find a new lender. The recommended “sister” company handed things off to a new associate who constantly asked for items he already had access to. Additionally they blatantly lied to me regarding their efforts to verify employment which delayed underwriting who then changed the loan terms right before closing costing me around $10,000 over the life of the loan. My advice is to find your own financing and avoid the headache.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for the issues you've encountered with Lennar Mortgage and for any feelings of being misled. We truly appreciate you taking the time to voice your concerns, as your feedback helps us improve moving forward. We're glad to hear that your expectations were met regarding the construction and quality of your home.If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Very good experience . The problem was that i signed and pay Before the final inspection

  • Antonio D.
  • Verified HomeBuyer
  • November 24, 2024
  • San Diego, CA

I few words i receive a property different of what i buy. I both this property because of security and privacy and do not get I still waiting for a resolution

Lennar responded:
Good morning Antonio, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. If any outstanding warrantable issues have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so I can help you follow up on ...

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Never receive return calls and

  • Bertha Lynn H.
  • Verified HomeBuyer
  • November 23, 2024
  • McKinney, TX

Return calls are horrible!

Lennar responded:
Thank you, Bertha, for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If any outstanding warranty issues still need attention, please email us at LennarNews@Lennar.com, referencing this review and providing the details, so we can help connect you with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Good Home / Bad Mortgage Experience

  • Michael W.
  • Verified HomeBuyer
  • November 22, 2024
  • Troutman, NC

We felt very rushed through the entire experience, Lennar mortgage dropped the ball on numerous occasions and left us wondering if the transaction was going to close. We were rushed through the final walk through process and was forced to accept the home as it was, and were left with numerous issues with damaged appliances, damaged cabinets, incomplete and poor drywall and paint finishes. All of which had to be remedied after closing via a warranty claim. There are still numerous items that have yet to be resolved, almost two months later. We were told that we would just have to live with ...

Lennar responded:
Good afternoon Michael, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process. We hope that moving forward, we can earn back your trust and provide a better experience in the future. Please send us an email referencing this review with details of any outstanding items to LennarNews@Lennar.com so that we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 4

Responsiveness 2

Warranty dept is responsive

  • Elizabeth D.
  • Verified HomeBuyer
  • November 22, 2024
  • Madison, AL

Warranty has been good. Smoke alarms have been miserable to deal with. The underwriter was awful and drug his feet until the day before closing. Quality for the price is mediocre.

Lennar responded:
Thank you, Elizabeth, for your sincere review. We are sorry to hear that you’ve been dealing with issues regarding the smoke alarms, and that your experience with the underwriter was less than satisfactory. We hope that, moving forward, we can provide you with a better experience as a homeowner. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

Review ih

  • Ilene H.
  • Verified HomeBuyer
  • November 15, 2024
  • Laveen, AZ

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

Lennar responded:
Good afternoon, Ilene, and thank you for your feedback. We are sorry to hear that the design of your home fell short of your expectations. We take your feedback very seriously and will forward it to the appropriate team for future consideration. If you have any questions or warranty requests, please do not hesitate to contact your local Customer Care Team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

SADLY, NOT A GREAT OVERALL EXPERIENCE WITH LENNAR AT ALL :((

  • Marcos P.
  • Verified HomeBuyer
  • November 13, 2024
  • Lockhart, TX

I WISH I COULD RATE LENNAR A LITTLE BETTER, BUT THIS WAS (BY FAR) THE WORST EXPERIENCE, AND THE MOST DISORGANIZED) IVE SEEN IN MY 23 YRS IN THIS BUSINESS. PERSONALLY THIS IS MY 7TH NEW CONSTRUCTION HOME, AND I WOULD SERIOUSLY ADVISE THAT LENNAR IS NOT WHAT IT USED TO BE. IT'S TAKEN A LOT OF CALLS AND EMAILS TO FINALLY GET 2 GREAT WARRANTY ADVISOR THAT ACTUALLY FOLLOW-UP AND WANT TO HELP (THANKFUL FOR THESE 2!)... BECAUSE THE REST, FROM DAY ONE AT THE SALES OFFICE, HAS BEEN A REAL MESS. I LOVE MY HOME AND LOCATION, BUT IT'S TAKING A LONG TIME TO GET OVER THE LENNAR CIRCUS, AS WE CALL IT! (A ...

Lennar responded:
Good afternoon, Marcos, and thank you for sharing your experience with us. We’re sorry that we fell short of your expectations. We’re glad to hear that your experience with the warranty team has improved. If there are any outstanding warrantable issues, please continue reaching out to your local customer care team by submitting a warranty request online through your Lennar Account. This ensures that your request is documented and prioritized for prompt resolution.

Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Delivery of house without cleaning

  • Rajendran R.
  • Verified HomeBuyer
  • November 11, 2024
  • Apex, NC

Multiple callout provided on Poor workmanship, Finally the Construction Manager, said that is the design of Lennar and they have seen the pattern in all houses. The design of structure is poor. On the day of closing , got the key and opened the door with lots of dreams, happiness and excitement, shattered into pieces looking at the with so much dirt. Called the construction manager, sales manager and they were not available. Latter received the call saying he personally check and house is clean. This is the quality Lennar provides.

Lennar responded:
Thank you for sharing your feedback with us, Rajendran. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We understand how disappointing it can be to encounter issues with workmanship and cleanliness, especially on such an important ...

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

No interest in being helpful through the entire process, from sales to closing.

  • Michael K.
  • Verified HomeBuyer
  • November 07, 2024
  • Menifee, CA

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

Lennar responded:
Thank you for taking the time to share your experience, Michael. We are sorry to hear you feel we have not been interested in being helpful. If there are outstanding warranty issues and you'd like to share details of your concerns, please send us an email to CorporateCustomerCare@Lennar.com referencing this review so that we can help you follow up on your warranty requests. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Regret

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • Tualatin, OR

Buying a home should be an exciting time, but after a life-sucking buying experience the excitement is long gone. We were lied to by the community representative. Multiple issues with the lender. Couple that with once you're in the house issue after issue pops up. Quality control issues that were missed while by the builder and then us while being rushed through our new home orientation. The things we did point out still not being done when we move in. Looking more closely at all the finishes around the house and realizing how sloppy the craftsmanship is. Drywall chunks still around the ...

Lennar responded:
Thank you for taking the time to share your experience. We’re sorry to hear that you regret the experience as we fell short of your expectations. We appreciate you mentioning the warranty team has been very helpful. We hope that moving forward, we can regain your trust and improve your experience. If there are questions or any outstanding warrantable issues, please submit a warranty request through your Lennar Account. This ensures your request is properly documented and prioritized for prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 4

lazy

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • Noblesville, IN

lazy and shortcuts no standards of quality

Lennar responded:
Thank you for sharing your feedback with us. We’re sorry that we didn’t meet your expectations in terms of quality. If there are any outstanding warrantable issues, please do not hesitate to contact your local customer care team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

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