Lennar Reviews

Service after purchase was excellent!

responsive to issues and easy to contact for repairs

I still have items that need to be fixed - warped cabinet door. Horrible customer service. I have to constantly track and follow up.

Very friendly staff. Quick response to any questions.

Don't ever buy a house over the internet. I used my daughter for help, but my biggest mistake was not coming to Las Vegas myself. I had to buy the home as is, not thinking Lennar did not take care of this house. Its too many things to mention that is wrong with this house, but I'm paying for it now. Never Again !!!

Ask numerous questions and don’t assume anything. It is a process that needs to be heavily involved with decisions made, and read all materials available to know exactly what you are purchasing. It is not as easy as they claim it to be. Highly suggest home inspections prior to settlement.

Lennar did an adequate job. The home is good all-in-all but there are definite things that need improving. The attention to detail is definitely lacking with the workmanship and the employees were not always the friendliest. If you’re looking for a pretty good house for a pretty good price, then you’ll get it, but don’t expect anything amazing from the product or the people.

My wife and I fell in love with Lennar's models and neighborhoods. The construction quality looked pretty solid as well. That said, we ended up going through 4 Lennar Realtors. Each worse than the last: we caught them lying, they'd yell at us, even manipulated the contract without our consent. There were several grievous actions we'd observed from the realtor team. When escalated to the regional manager, he only advised that perhaps I should get some education on how the home buying process worked. My personal realtor and I were dumbstruck by this response. Our final Lennar realtor didn't bother showing up to turn the keys over to us. There was no celebration for the event. I did catch him sneaking around the back to put the keys in a drawer. That way, he didn't have to see us. By that point, he'd already declined all my requests to meet in person. I spent the first official hour in the new house cleaning out debris and construction waste from the garage. After a frustrating month in the 'new smart home', along with several requests for assistance, I was finally informed nothing worked because the smart hub wasn't installed. We weren't even given keys to the locked smart hub area in the laundry room (still don't have them). No one can even confirm if we own the Internet Modem, or are renting it from Cox. We get conflicting answers. Circling back to our experience locking in the property: Lennar informed us we could buy in May and move in by August. So we sold our home and stayed in temporary housing. Lennar then chose to delay the sale of the property by 3 months to increase the price by $200,000. This was after we'd already paid $1000 down for a chance to purchase the lot and home. In the end, we found every aspect of the Lennar experience to be stressful, misleading and/or corrupt. Currently, the remaining construction defects are being addressed by Lennar blaming the contractor and the contract blaming Lennar. And we're stuck in the middle. Unfortunately, our latest Lennar customer associate is incredibly lazy and difficult to deal with. Like I said, beautiful homes. Absolutely dismal customer experience. ... More

I recently bought a home with Lennar and it was a horrible experience all around. Worst customer service but I could have been ok with that had the workmanship been up to par however when I did my walk through cabinetry molding was literally hanging from the ceiling, floors were the wrong color, tack strips were completely exposed under the carpets resulting is blood being drawn multiple times from stepping on them, no appliances or hot water, and that’s just to name a few of the many issues found just based on workmanship. When confronted with the obvious poor work we were met with “this is normal” and “you can only expect that level of workmanship from a full custom home.” If I could go back in time I would never work with this builder again mainly because they refuse to even make things right. I understand things happen but when you gaslight a customer and refuse to fix the mistakes made that speaks volumes about a company. ... More

No opportunity to make changes. Why does a home with two garage doors come with only one garage door opener.

Wonderful, professional, timely, conscientious, and quality service!

Barbara and Linh made the home buying process delightfully easy. Great job and we are very happy with the customer service they provided.

Excellent experience! Quick response! Lincoln did great great great job taking care of us!

The builder's sales team did not respond to buyer needs and concerns. The construction manager was only interested in getting home to close, not in correcting any problems, raised by buyer. Attitude of sales staff was "take it or leave it, too bad."

Our salesperson was great. The loan folks were good enough. The construction delivery date was moved around, both later and then earlier. Created confusion, especially when the home was not ready after moving the date earlier. There were many issues identified with the construction that have yet to be resolved over two months after moving in. Poor follow-up. We don't recommend this builder.

The process of buying my home through the final move-in was exceptional. The salesperson, Alison, was always available to answer questions and see me through each step. The quality and value of my new home is exactly as I expected. I am very pleased. The builder's team has been and continues to be timely responsive when anything needs to be addressed. How would you describe the quality and value of your new home? How was your experience with the builder’s team? Did they do what they promised? Did they respond to you in a timely fashion?

Hope to improve the quality

We have issues with practically everything in our house.

House foundation is great but paint and indoor materials are cheap.

Customer care service not good

Choice is theirs. But do not expect a lot. Quality might be lot lower than expectation of buyers. Everyone who saw my house felt sorry for me. And check their included GE appliances especially. Not even buyers choice but buyers will have to deal with the problem.

Repairs need to be done

Lennar provided a great first time buying experience.

Great follow up on minor issues.

Easy to communicate with and available to answer questions as they came up. I would buy another Lennar home and recommend them to friends and family.