Lennar Reviews

We love the floor plan of the house, general layout an functions. We love the neighborhood too which is why we bought Lennar. Aside from those the experience was painful and exhausting. The amount of quality control I had to do on their work is unreasonable. Rarely could they provide straightforward answers and if something wasn't right they didn't have a path to escalate issues. You have to go find executives to complain to yourself. The design and marketing teams are top notch. They get you in the door and so excited but when it comes to sales and building you realize delivering is not their focus. We had so many issues with that we were told or lead to believe we would be receiving in the house vs what was actually delivered. Often times they could not confirm many details for us. They build things saying this is what the plan calls for but you can't see the plan and that plan doesn't seem to have the other information you are trying to figure out. If you buy Lennar, pay for at least 3 independent inspections of your own. Document EVERYTHING, every conversation with them, issues you find and all concerns you have. Know that the next year after you move in you'll spend setting up appointments for trades to come back and fix things in the house which means you'll have to be home alot and you'll have to clean up after the trades alot. ... More

The number one selling point for this house was the backyard. On two occasions, Brittany told us our back yard was from the neighbors fence to our left to the neighbors fence to our right. During the initial showing we asked where the side boundaries were and she said we are “lucky because our neighbors have built fences and all we need to do was tie our fence to theirs”. My wife, myself, and our realtor all heard the same thing. Of course we all ooh’d and ahh’d about the backyard. During the walk through right before closing, she reiterated the same thing, which was again, heard by my wife, myself, and our realtor. After closing we received the plot plan that showed that there is a common area between us and our neighbors to the left, so we can’t tie our fence into theirs, meaning the backyard is smaller than she had advertised. We reached out to her and she doesn’t remember ever saying anything about the size of the yard, which again, was heard by three people. Unless this is corrected we are intending to sue. ... More

Our sales agent was great when we first looked at the house and when we first signed the paperwork. After that everything went downhill. Our sales agent was no longer timely in responses and our Lennar Loan Agent was very unresponsive throughout the process to the point we went with an outside lender. He wasn’t explaining things as they were happening and just kept asking for more info anytime we reached out to check in on the process, this was the only time he talked to us. When the outside lender got us the loan and we presented it to Lennar we were told “well they got you the loan the same way we would have, so you have to use us.” Got put with the same agent who straight up told us “I don’t have time to do your loan because of the complications in it (we are 1099) so I am going to suggest to my managers to let you go with the outside lender.” Once we finally got close to closing, an updated price happened due to lack of product. We were updated and our realtor was updated but nothing was said to our broker which caused our closing to be pushed back due to paperwork having to be redone and numbers recalculated. At our blue tape walk through all of our switch and plate covers were absolutely covered in overspray as was the top of the refrigerator and the fans. There is a clear dent in the wall in the loft that looks like a door went through the wall and they patched it badly. We are currently dealing with a mold issue in our front hall closet because the drywallers put the shelf anchor directly into the main drain pipe for the house and it has been leaking into the wall for close to two months. Also the HOA expanded to include a sub-HOA for our neighborhood while we were under contract and we were not notified. We did not receive any HOA documents until a week AFTER we closed on our house even though we had been asking our sales agent for these documents for weeks prior. ... More

The price you pay for the product that you’re buying is adequate. But if you’re looking for just adequate no perfection or even close to a building standard, you’re wasting your money. No communication skills during the build process. Attempting to get the punchlist fixed is a nightmare. Due to the fact, you have to go through a warranty service as they put it to get things done. I cannot in good faith recommend Lennar to anyone that’s purchasing a property.

Home quality is not much expected and I though overpaid for this quality

Financial didn’t return calls. Builder didn’t return calls. Disappointed about cabinets in both model home and virtual tour left out. Tried to contact before walk through no return call. Accepted $500 to do myself. They seen me coming as this is still a big ordeal to get cabinets put in and way more expensive, so I am experiencing. Very disappointed that experienced people would put an old lady through this. Miss represented to make the sale. I would warn potential Buyers given the chance. Wasn’t treated very well by any Department with the exception of the guy that did the walk through with us, Tim was good. ... More

I had a horrible experience with purchasing my Lennar home utilizing Lennar Financial for the offered perks. I wish I would've just used my own funding as originally planned. I had zero communication from Lennar Financial - Leslie Ramirez and my out of pocket projecting closing costs were $5,000 under projected which was a huge inconvenience for me. The structure/home itself is great. I wish the home sales consultants and Lennar Financial had better customer service. For these huge reasons, I would not recommend Lennar.

While we have found the home to be exactly what we were looking for the overall experience was a struggle. The lack of communication during the process was astounding. We were asked to provide the exact same information multiple times as if the right hand did not know what the left hand was doing. Even to the point after signing the closing papers and in the process of moving, we did not know if we could have the "keys" to the new home that day. Fortunately at the end of the day everything worked out and we did get our dream home and look forward to many years to come.

After our 3rd party inspection the construction super assured us all of the items would be addressed by closing inspection. Half were not. It took weeks for him to address the deficiencies after closing. I had to contact him multiple times to have the repairs addressed. One item is a tilted roof vent. The construction inspector contacted the roofing company and they said, "It is good enough." I expected Lennar to hold their contractors responsible for quality workmanship and fight for the home buyer. They did not. Every time I pull in the driveway I see the tilted the roof vent and it makes me frustrated with Lennar for how they handled it. ... More

When we walked the development before choosing Lennar we looked at lots, and noticed construction development and home quality. One thing we noticed is all the homes had Carrier heat pumps. When we came down to walk for inspection we were given a different brand of heat pump. Lennar has now gone back to Carrier for the remaining 15 lots in the neighborhood. There are 2 lots with the cheaper brand heat pump ours and one other out of 90 homes. When we spoke to the sales team we were told the contract language allows them to use different vendors. They are right that is what the contract states, but there is an expected level of quality if 85% of the homes have one brand and then only 2 have a cheaper brand. We were told there was nothing they could do and no financial compensation was offered. This is called bait and switch! Lennar will NEVER get a recommendation from me to any family or friends. I would have NO problem if half the homes had one brand and half had another, especially with supply chain issues still in construction industry, but that is not the case. I guess saving $1,500 each on two lots means more than their reputation. I also called out the facia around the exterior that needs repair, the patch at the dining room ceiling drywall that is not correct, the shoe molding that has never been completed at the cabinets, and the garage entrance lock that wont work. We have gotten NO response. The difference between response before closing and after they get your money is a very sad business model. They are not the worst built homes in Baldwin County, but beware of bait and switch. ... More

I like my new Lennar home, exept for one issue: I signed a contract on my house, which is the Carson model, based on the model which I saw. It was beautiful, and the refrigerator and cabinetry in the kitchen were perfect. I didn't get to see the actual home I had purchased until after I signed. I assumed the refrigerator and cabinetry would fit like the model. Imagine my surprise when I looked at the kitchen and saw a big gap between the top of the refrigerator and the cabinetry above- about a 15 inch gap, with all unfinished wood exposed. My salesman explained that Lennar had decided to give the buyer a smaller refrigerator (less expensive), and that it was up to us to correct this problem! He said "It should only run you about $600." There is only one cabinetry place that has the exact colors and can do it, and they charge $1000! So basically Lennar added $1000 to the purchase price of my home! I feel cheated and taken advantage of. This is so unprofessional and cheap of Lennar! They build in 24 states and can definintely afford to absorb this cost. Not only that, what they did is blatently illegal! You don't show someone one thing and then give them something else. I was not told that I would get a smaller refrigerator and a big gap with unfinished wood exposed. If I had the money, I'd take them to court. I have talked to several other people who had this same experience. We are all disgusted! In addition, I believe that my purchase price was inflated. I paid $389 per square foot, which is way above the average for Las Vegas new construction. When I look on Redfin, it says my home is worth $14,000 less than what I paid. Zillow is a little bit more in line with my purchase price. Overall, I was left with a very bad taste in my mouth from purchasing a Lennar home. I DO want to make clear that the service department has been WONDERFUL about fixing any small items that I have noticed in my home. It is not their fault that I had a bad purchase experience. ... More

We bought a calusa. Multiple construction issues were addressed eventually but if built properly and there had been any quality oversight would never have been present when I purchased the house. Be very careful. There is no oversight on construction and things are rushed and poorly done. I am worried about what I did not find.

Don't believe what the tell you is "included" in the purchase. Get ALL in wrting down to the screws and nails

Fantastic experience until signing of purchase agreement. Communication from Lennar new home sales consultant was primarily limited, ambiguous and reactive throughout the building phases. Issues prior to closing left incomplete with no follow up. Construction issues discussed on closing day remain outstanding after two months. Warranty service items are not readily available for homeowners to view once submitted. Warranty service items slow to be resolved.

It was hard to get a home through Lennar especially if you are elderly and moving from another state like Louisiana. If you don’t have a job or money enough that can show that you can afford it. You might be disappointed unless you can find a good realtor who can help you through the process. Otherwise good luck.

The overall quality for the price paid was very disappointing. The AC unit was not set up correctly and leaked in our ceiling, the trim was not straight on almost all walls, paint was splattered on our new floors and stained. The floors have nail pops and bumps, and the walls have many pops and cracks already. I would not purchase another Lennar home unfortunately. Great customer service but poor quality home.

My suggestion to all potential buyer, don’t close on a house with Lennar unless all outstanding issues have been addressed. It’s nearly impossible to find anyone with Lennar to answer questions and have issues addressed.

I encountered many issues during my entire home buying process. The only highlight was my original representative when I first visited the new subdivision. Most of my issues stemmed directly from my mortgage loan officer not responding to my messages, and even giving my wife and I the wrong loan number. I’m in a fortunate position where most of my coworkers are in the process of buying homes and am able to steer them away from Lennar.

My husband and I recently purchased a new home from Lennar, we were very excited about our new home until move in day. We were told the home would be cleaned prior to move in by the general contractor, that was not done the place was so dirty I had to clean for 3 days before we could even live in it. all the floors and carpet had paint and grout residue all over, cabinets were full of debris from construction and one of the toilets had been used and never flushed. Our thermostat and HAVC system quit working after 5 weeks and when I called Lennar i was told that it was not covered by the warranty because i was not doing my homeowners maintenance on the system, I was never told there was any special maintenance i had to do to the system. I was able to do a virtual warranty request with Lennar today about most of the problems, hopefully things can get resolved now. ... More

Good starter home that is priced better than most other new construction in the area. But, upon closer inspection, there’s always small problems that aren’t major dealbreakers but always a nuance. Customer service is not much better. Online portal to submit requests, disjointed team that doesn’t communicate well with one another. Work orders that drag on for what seems like an eternity. Wouldn’t recommend if you’re able to find a good deal elsewhere.

We were informed of our closing date. We were moving here from another state . We arrive a week in advance and on our 2nd day we were informed we needed more information to close. More financial info we tried and tried to obtain it but my husband had just retired and his statement wasn’t goi g to be able to be reviewed for approximately 2-3 weeks . 2 days before closing we were told we probably were not going to be able to even though we were led to believe we already had provided everything needed . Why would any company assign a closing date and drag people down and then say well … we need 1 more thing. We were writing letters making calls doing everything we could and stressed out. Our week was ruined we had planned to buy furniture ect and make it an exciting week but nope . So we almost went home early as they told us we would just get another date . Keep in mind it cost us 1600 to come when we came . Flying , rental car , hotel . Anyways long story short they tell us night before around 4 pm we can go to the closing the next morning . Not very smooth . No one was there to represent us as I was told someone should of been . The person who had been working with us over a year wasn’t there and did t even know we closed as I contacted her. No welcome from anyone . This was out 1st new home purchase. We have learned a lot . If you have an issue with anything sometimes they get right on it but other times you have to keep going back to submit issues . I actually like the house but I was exspecting a little more quality finishes . Who uses flat paint on walls as they can’t be washed very well. Oh well would I do it again ? Possibly but I’d def have my eyes wide open and not be so trusting. ... More

Two months after closing the punch list is still 20+ items long. Sometimes a tradie stops by to fix a single blue tape flag but at a rate of 2 "fixes" a week this is going to take a long time to get the home I paid for in February. Nobody feels responsible and the field rep didn't call in the first place.

Don’t expect much. Quick sale. Delayed completion then bullied into signing off with very short notice. Crooked walls horrible stucco job. Cheap construction. Now being out of state we are left to pick up the pieces. Since our on- line closing we have NEVER heard from our sales agent and offered no help. Shameful indeed

First of all, I want to say our Customer Service representative, Hayley, has done a lot to pull these marks back from the brink of zeros. Now that I have that out of the way, let me begin. We had to do everything remote as we lived out of town at the onset of our decision to buy. First of all we weren’t informed that by going to see a house without a realtor that we were forced to complete the process without a realtor. This in the end seemed to be an effort to take advantage of us since we were treated like someone who needed representation and didn’t have any. The communication was lacking and for people doing business on the other side of the country- 3,000 miles and 3 time zones away there was a need for breathing room on our part as the customer not Lennar’s. With buying plane tickets as a necessity for closing, more than a email was necessary to explain the walk through, closing, etc. the language is different in terms of what happens at closing and what we can expect so we we’re constantly chasing and playing catch up. This is not to be expected on such a massive purchase with such a system that Lennar has in place to go through the process. The homebuyer aka customer should never feel like cattle. Just saying. Now, the construction. We decided on a house already in the process, no problem there, but we received exactly one update on our house. Next the finish. Our house was a disaster when we finally got to see it the day of closing. There were partially painted walls; outlets over painted; doors not painted; paint chips missing; a microwave and trash in our garage; 10 screws/nails on our garage floor (and counting); drawers installed improperly; doors/drawers that wouldn’t shut; a light falling out of the ceiling; trim work not completed; drywall not properly taped; dust everywhere; and many more. The construction manager had the nerve to say “oh well they had their chance to inspect”. I just bought an $800K home that you half way finished and rushed to get out without doing any basic walks let alone a full one (by the way I still have not met the building superintendent) and you have the nerve to say you won’t come and fix what you didn’t finish. ... More

I purchased a single family home a +55 Active Community and would not ever purchase from Lennar again. Attention to detail and simply doing the job right the first time is lacking. 1. There was not a model for me see so I relied on assurances from the salesperson about certain aspects of the home. The model I toured had large lanai similar size to the one on my house. The model has a hose spigot. I specifically asked the salesperson if my house would have one and was told yes. After the house went up and I inquired why the spigot wasn't there, I was told no. 2.I have doors that open onto each other meaning the door handle from one door is already denting the opposite door. When the door warranty person came out he advised one of the doors should have been a pocket door. In two other places where the doors open onto one another he advised the swing of the door should have been reversed. Lennar's response is, just because our warranty person makes a recommendation we are not bound to make the correction. The result will be that I end up tearing a hole in the door. 3. When I moved in the outlets on the kitchen wall did not work. The warranty electrician had to cut a hole in the dry wall and install a junction box because one was not installed in the build. That meant another warranty person had to come back repair the drywall and paint. 4. A couple days after moving in I smelled gas in the cabinet under the gas cook top. The gas company came out and showed me that the connection had been properly sealed - thus the leak.5. The stainless still kitchen sink is horribly scratched. At the time of final walk through there was so much dust and an dirt in the sink I did not see the scratches. A warranty person came once an rubbed out some of the scratches, I am waiting on a second visit. 6.There is no brush on the bottom of the sliding glass door so bugs come in. Daily, there is as much dirt in the tracks inside as outside the door. 7. The MBD and FR ceiling and light fan were wired so that both the light and the fan were on the same switch when you should be able to turn on one or the other. Meaning... yet another call for and trip from a warranty person to correct the issue. Every trip by a warranty person is another request and another day I have to arrange to be home with people traipsing in and out of the house. 8. The house was left was dirty. The grout in the tile floor is filthy. It should be a light color almost white and it is gray with dust and dirt. Looks like they laid the floors and failed to cover them while additional work was being done. After closing I removed one of the upper and lower cabinet next to the refrigerator to have a bar area built. When we removed the lower cabinet we found the cabinet had been installed on the cement floor. They should have extended the kitchen tile and then installed the cabinet. Additionally the floors in the showers were not cleaned after construction. ... More