Lennar Reviews

Ali, our sales consultant was very professional as were our mortgage and title representatives However, our pre close and post close walk throughs were apparently a waste of time. We closed over 6 weeks ago and still have simple paint and electrical issues that have not been addressed and our backyard is so poorly graded that we can’t use it because it is soggy and muddy.

If you read the reviews for Lennar they are mixed to be sure. Either very satisfied or extremely disappointed. I'm somewhere in the middle. My sales associate was great. The home is tasteful, but the build quality is only slightly above average. The house was overpriced, but isn't everything today. But for half a million dollars I would have expected more attention to detail as well as respect. Lennar Title and Lennar Mortgage should be avoided; they're snakes. Lennar Mortgage especially. Lennar credited me $10,000 even though I didn't use Lennar Mortgage due to their refusal to help me initially and then dropping the ball late in the game. Unfortunately, Lennar Title withdraw the $10k credit THREE HOURS before closing with no explanation; see you in court. Lennar delivered my home with dead, haphazardly, and poorly installed sod. Their justification, "this is what to expect when you buy a Ford instead of a Ferrari." We almost walked away from the closing, but they had us trapped. During rain showers our (as well as my neighbors) back yard is a river. I regret not buying from D.R. Horton. ... More

Not a great overall experience. Our New home consultant Ainsley was amazing! Everyone/thing else has just not been great. Unorganized, a lot misinformation. This review is after 2 months living in the home and still dealing with issues.

Unfortunately, I would not recommend a Lennar build to anyone. If, however, you choose to go with a new build, please lower your expectations. The workmanship throughout the home looks incredibly rushed. The paint job is poorly done, some of the kitchen cabinets are not level, rubber seams on doors damaged, framing on outside window facade falling down, wood chipped throughout the home, floor trimming around baseboards not flush, paint/spackle on carpet, lighting not flush with the ceiling, etc. It's incredibly disappointing to see your investment look so poorly thrown together. It is evident that there's a very poor attention to detail that Lennar has with building homes. Granted, these are production homes that are built rather quickly. However, at the end of the day these are homes that people invest their hard earned money into and it would be nice if Lennar ensured that each home was built to a standard of excellence. Furthermore, it's disconcerting to know how dismissive Lennar is when you raise concerns about issues that you find. Overall, I am not as happy as I had hoped to be. ... More

I’ve been in construction 12 years never seen such poor workmanship and we moved in with promises of our driveway and being done by July 9th and still waiting on irrigation and sod its almost august

Not satisfied with purchase or with help on getting set up on my new home. They promised you the world . After you close escrow your on your own!!!!!

Not at all happy at the moment with Lennar!! Hopefully , the issues with our home purchase , which are many are resolved in a reasonable amount of time..

Bought sight unseen. Never received alarms/internet stuff. Had to ask after we moved in. A/C didnt work, garage door opener doesnt work, tiles are cracked, dryer smells like its on fire. We have a long list. We have a virtual meeting today and still havent received an email about how that works

...when it six weeks to replace door locks that have never worked.Had to use garage door to go in and out.When duct work f/ ac is missing-never installed!I'llstop here before you think we'resdissatisfied...

I am sad to be giving such a poor review when I absolutely love our home and had a great experience with so many of the team. I will start with the good parts. I love the home, the location, and the Lennar product. Rick the construction manager and Dana the Customer Service manager have been simply wonderful all throughout. Alex from Lennar mortgage was fabulous and though we had bumps on the road he moved mountains to help turn things around and was patient with our technology imperfections. Sadly, Jonathan and Marcelle on the realtor side left what should have been an amazing experience of buying our dream home an unresolved bitter experience. We were supposed to receive keys on May 3rd. We arrived to a red carpet, banner, and amazing customer service from Rick and Dana. Within minutes we received a call that due to a breakdown in communication between the mortgage side and the realtor no inspection had been ordered and we could not receive keys that day. Awful and devastating! Movers had been scheduled, work had been missed, landlords had been informed, and penalty fees had been paid. However, my family was willing to regroup and be flexible to resolve everything to get moved into our dream home. All we needed was communication and empathy. What we received was a drastic difference in customer service between the 2 departments. Alex from mortgage and his team moved heaven and earth, apologized, and checked in on us during what ended up being 3 weeks before we could actually move in. Jonathan blamed mortgage, my family (for a lack of understanding of information he never provided), and showed zero empathy. I ended up having to talk to his supervisor Marcelle. I had to place multiple calls before she would speak with me. When we did speak she showed some empathy but placed the blame solely on mortgage despite acknowledging Jonathan's bad customer service labeling it a "coaching opportunity". We expressed our appreciation but requested also to be made whole from all the financial impact these errors had caused. We did not want to profit just reimbursement for the real financial impact all this had caused. Marcelle said she would email someone and follow up. It is a month and a half later and Marcelle has never called back. We've left multiple voicemails, asked assistance from others who route us back to her, last week I received an email that she "would be willing to speak with me", I requested a time and have heard nothing once again... Deeply disappointing and all things that would have been resolved with a little human kindness. I am requesting follow-up now from the corporate office. Thank you ... More

Do not buy with this builder. All they care about is money and not the customer. My realtor even said this is the worst builder she has ever dealt with and will not recommend this builder to any of her clients ever again.

Communication fell off a cliff after purchase of home and could not contact team unless I physically drove out there. Deadlines were continuously missed and since moving in there have been many things falling apart that should not be. Trim is falling off, there are cracks EVERYWHERE in the drywall, we are still missing pieces to our home, our dishwasher broke the first time we used it and weve been told it will be months before it can be fixed. We moved into a new home to minimize issues with repair but every weekend we are fixing something that is broken. The only thing that makes this house enjoyable is who I spent it with but for the amount we spent the quality truly has missed the mark. Yes we did a walk through, but even with a walkthrough that took over an hour there was not enough time to catch the extent of the damages to the home even before we moved in. ... More

Not the best at communicating, can be difficult to contact. Overall quality not what I had anticipated! I am still waiting for issues to be resolved

Several items were addressed prior to closing and almost none of them were addressed until closing day. A few of the larger items are still left open and un fixed or in a worse condition/state. There is a major lack of quality control over the trades. Subfloor was not prepped before pad and carpet. You can feel drywall mud through the carpet. There was a 6" hole in the subfloor, carpet guy carpeted right over it. We found it by nearly stepping through the carpet. We've been in the house 6 weeks and cannot shower in our master bath because a tile repair needed to be made. So far the glass and tile have been removed and a 2x4 trimmed back...that's it. There are wall corners that are nowhere near 90 degree angles and areas of carpet that need to be replaced (carpet is still pulled up in areas). The warranty person (Jacob) at closing was reluctant to have repairs made. He literally said it's his job to "push back." The current warranty person (Vanessa) cannot mutli task and has no call no showed, not returned calls, not seen repairs to completion. We would never recommend Lennar and quite honestly cannot wait to sell my new home to purchase with another builder. ... More

The house has a lot of details, is like if they are giving you the house for free, we are still waiting for a part of the refrigerator that hasn’t arrived and it’s been 2 month since we moved in. Very cheap built houses but really expensive cost

The bottom line is that Lennar has grown out and failed to grow in. This unprecedented market unfortunately promulgates an attitude of quantity over quality. It’s blatantly apparent from nearly top to bottom. I would challenge Lennar to truly look at satisfaction ratings of the entire Bryant Square community. There HS absolutely a systemic failure that needs addressed. The most efficient, caring and compassionate entity was with Megan and Morgan in the loan Dept as well as the closing process. Other than that, I will never buy another Lennar home. I am not alone in this opinion.

Had a good perception about Lennar and liked the model home better than the community adjacent to Lennar. Sales experience was fine however effort to work with Lennar financing to avail credit did not materialize as the mortgage person was working from a view that with a 7k credit how can another lender match Lennar's financing. In the end I didnt use Lennar and credit was useless. Next comes the day of new home orientation, so many issues were identified 6 days prior to the home closing that I even thought of backing out of the transaction due to low confidence if this is what I am seeing, who knows what is the quality of the work which is not visible. Furthermore, AC and Fridge were on backorder and I was told will be provided by closing. Fast forward 7 weeks, AC is installed but still working with a replacement fridge with Lennar failing to confirm a date. While fixing the defects labor worked and then Lennar failed to clean the house upon closing. Despite repeated messages it was not cleaned and I end up paying Molly Maid over $400. Next is the time to lodge first warranty issue, the process was followed, all documentation provided yet it was a merry go round. I guess due to high demand the quality is compromised and its not a usual way of business by Lennar! At the time of writing this review I am still trying to figure out how to escalate my issues for resolution as I have serious communication issues with my assigned representative during warranty period. I hope with housing market starting to cool off, Lennar will have more time and strive to do better to improve overall customer experience. ... More

This was our second time purchasing a Lennar home. However, their “everything’s included” motto is no longer, it’s especially disappointed since the price was double than our first home. Sellers agent was a terribly difficult to work with and made the buying experience unpleasant.

Lennar has promised to fix several issues including leakage issue from the structure within 14 days of closing the house; however, it’s more than a month and I am still waiting on the fix. Builder has been responsive but it’s of no use when things don’t get fixed. We need some action and not just talks. Very Bad !! I don’t think after this I will recommend Lennar to anyone.

Just don’t do it. They totally took away from our first home buying experience and continue to do so as we speak.

Issues with Lennar doing what they promise Home closed the 22nd of April Still no working dishwasher Broken cabinets not fixed Soft closers weren’t on cabinets Ceiling repairs not and fully painted House not power washed as promised nor inside cleaned for closing The only bright spot in the entire was our sales rep Paula She understands customer service and is professional in her approach Thank you Paula

During the process of building the home there was no communication. We did the walkthrough and everything was in a hurry as we were closing in few days . The detail terminations of the house was done also at last minute . I think quality is always the key in building a home ! Thanks

Customer care post home purchase sucks! Responsiveness to issues is terrible!

Too many issues for a new build. Rushed through to close homes without paying much attention to delivering a quality product for the homeowners.

Apparently very rushed as workmanship is definitely lacking. Difficult to have customer care remedy many issues.