Lennar Reviews

They close without home being ready to move in then take 60 days or more to fix any pending issue !

very disappointed at the quality of work that was done with the house. The first week we moved in the AC wasn't working properly. then a week later went completely out and we needed to get a brand new AC unit. a lot of cracks on walls and floor boards. There's an issue with the design outside that it still not been fixed. The dishwasher seems like it was not installed properly because it takes couple of attempts to actually close the door. The Warranty team are helping when they can but for a house that's 589k brand new, I shouldn't have to all these things that my family and I are going through. ... More

Overall. 3/5. House quality seems like they just wanted to push these houses out. Freezer has been inoperable since day 1. Havnt been able to et fixed or replaced. Followed all recommended steps from Lennar team to get fixed. Point blaming between builder and appliance company. Master closet shelving collapsed on itself first week of puttting clothes on it. Carpet nails sticking up at edges of liners. “Was told to step over nails” I’m like “I have kids” I can’t even get them stop running around the house let alone try and tell them to never step over nails sticking out of the carpet. Tried to get me to sign DocuSign documents on incomplete tasks. DO NOT LET THEM PRESSURE YOU INTO SIGNING ANYTHING! ... More

Make sure EVERYTHING unfinished or unsatisfactory is done LONG before you close. MONTHS after closing, still outstanding issues. Lots of lip-service, slow to respond and slower to address.

We were very happy with Lennar when we bought the home and especially our sales agent , Hyatt, but post closing the customer service has been slow, unresponsive and low quality. A number of major issues were incomplete on close and to date have not been resolved. We are frustrated!

To start I sat down and filled out the paperwork to start the process of getting my house built in October of 2021. I was in the process of selling my house so I was only able to put down a portion of the deposit required. After I sold my house in November I was able to pay the rest. From there things went south. I was originally told that we would be in the house in April/May of 2022. I found out that the plat took a month to record and then the permits were not applied for until January of 2022 with a start date in February. This pushed our closing back to July of 2022. Once the building started everything went pretty smooth with minimal delays. The week before we were supposed to close we had a New Home Orientation that we went through and marked things that needed fixing including a large crack in our driveway. We were told those would be fixed at our next meeting which occurred a week later. When we pulled up to our house the day before we closed we noticed that the concrete in the driveway had been broken up but not removed and a new piece of concrete had not been poured. Not only was this a problem we came to find out during that same time that none of things we had on the list to fix had been fixed. Our Construction Manager had left and went on vacation the week were supposed to close and he was responsible for getting these things fixed and they did not. Fortunately, the construction manager we had filling in for ours while he was on vacation was able to get everything fixed and we were able to get closed on time. With all that said I firmly believe that we would still not be in our house today had this individual not been filing in. So we were constantly lied from the beginning. ... More

Home buying experience is below average compared to other builders. Issue resolving is worst possible. I have 2 lennar homes (one in Florida, and one in Jurupa Valley CA). Florida house is 2 year old and California house is 2 month old. Whenever I create a issue, computer system picks up my Florida home address and case automatically closes as it is out of warranty. Computer is not picking up new California address for issues, even if I enter it manually. So far I have very tough time in getting issues resolved and I do not know what to do. Hope someone picks up this issue and resolves it.

Truth be told I went with Lennar because of all of the in-home design options they offered. After touring the staged homes, it took 3 attempts at getting a home because Lennar's internet sales team and new home sales team were not in sync on new customer appointments, therefore they were selling homes to people who did not have an appointment, even though I scheduled an appointment twice with them . Fast forward, on my third attempt I finally was able to pick my lot, but after doing so they told me the particular home build wasn't available on most of there lots, and the one that was available had been "spec'd" out. Meaning many of the options I wanted in my home (double wall oven, kitchen hood vent) were not available. Despite my reservation, I took the lot because grew tired of waiting for another lot to open up. Lennar finished my home earlier than expected, but the craftmanship and attention to detail was very poor. The crown molding seems did not flow well. The carpet had paint and chemical stains. The paint job was terrible, and I had to blue tape so many areas, and some door jams needed to be addressed. At a point the house rep grew annoyed at myself and realtor who said, " this is the worse I have ever seen." They said they would address all of this one week prior to closing. They addressed some, but not all. They rushed us through the closing process and were very impatient. They promised they would be back to fix the items, but now I am going through hurdles for them to address the drywall and paint. The reason they gave us as to why they wouldn't repaint was that they only address the drywall after one year, when the house has settled. My argument to them was that these were issues prior to my final settlement regardless of what their one year drywall warranty is. Nonetheless, I shouldn't have went to closing without these things being done. My recommendation is that if you are not happy with your home, don't sign or deal with promises because you will have to pull teeth for them to honor it. ... More

Once the contract to purchase was signed it was all downhill from there. My contact onsite never kept the commitments he made to reach out. He and the loan rep at Lennar Mortgage didn't communicate with each other. The loan rep never reached out unless I pestered him. The time and location for the doc signing was arbitrarily set and had to be rearranged at the last minute. After move it there has been many issues - range has gas smell, grading of the landscape causing ponding, doorbell doesn't work, the sprinklers are not set up correctly, and more - none of which has been addressed. The post office didn't even have a record of the property! It has been a mess and that mess is not over yet. ... More

This is poorly built home. There are multiple issues. The builder has been responsive, most of the time but not all the time. I have been given excuses as to why the air conditioner upstairs is fine, even though the 2ns story is 5-6 degrees warmer in summer than the first floor. End result is that the builder has said "tough luck and under the RWC the A/C works fine. The plumber voided the warranty on the first floor tub due to improper installation. Builder refuses to rip out the tub and re-install properly. I was given a band aid solution of inserting foam. The manufacturer said they cannot support this remedy. I can go on and on but I won't bore you. The house is pretty and the designer made fine selections for cabinetry, tiles and flooring but quality of installation leaves something to be desired. ... More

Some issues were not were not resolve without several phone calls, emails, or requests for repairs. Issues with ouside were not resolved at closing and finger was pointed to HOA who pointed responsibility back to Lennar

bad closing experience with attorneys, mail box keys were incorrect, build quality was sub-par

I have worked with and for builders over the last 20 years and have purchased new homes in the past. This has been a disappointing experience. Supply chain is a "thing" right now BUT my issues are not supply chain related. -Staff would not communicate with my Realtor about my concerns prior to closing -60 days later, they still haven't painted some areas in the front of my new home as well as numerous other issues -Landscaping not completed -Response to requests are slow (call backs) -Damaged flatwork still has not been scheduled but new flatwork is poured each day at other properties At the moment, I would not recommend Lennar....the multitude of issues has made what is an exciting experience a disappointing one. ... More

This is our second Lennar build. Our new house was build in a more expensive neighborhood. The quality of materials and workmanship do now show that we are in a nicer neighborhood. There were clearly so many cut corners that were not cut in our first house. The overall experience was much worse compared to our first build. We still have issues that have not been handled and we have lived in our new home for 2 months now. We do understand that our house was build in the middle of a pandemic, but for what we are spending, more care should be spent to make sure the customer is getting a quality product. ... More

We had a mostly good experience with Lennar. The flooring that our agent told us we were getting ended up being totally different then what was installed. When we called out the difference Lennar only offered us the option to back out of our contract instead of fixing the problem or offering any sort of credit for the mess up. We were really disappointed with how the issue was handled. We made our decision to buy the house based off what was told to us about the finishings that were going in.

Home was not ready even after closing used cheap tiny doors for interior put ugly marble that had major flaws in for kitchen for everyone to see air conditioning sucks can’t keep up so constantly on with little to no air flow .concrete is unlevel no window screens how cheap skate is that total bs no medicine cabinets or refrigerator also was lied to was told heating was not gas I told them I didn’t want gas heat or I didn’t want it didn’t find out tell closing that it was bs leaving me stuck with it

On-site Customer service is poor. Lack of communication and follow-through with open tickets. Empty promises and no-shows. We have had four open tickets since March and only two have been addressed.

When we were first shown our Lennar home, we were very eager and excited about the home and the neighborhood. We signed our contract in October and we’re told our closing date would be December. I understand that there are supply chain issues and other things out of Lennar’s hands that caused a delay in building, but we did not close on our house until the end of April. Lennar’s communication (or lack there of) with us and our real estate agent was absolutely terrible. We were given 5 different closing dates, yet did not find out until the week of, that our closing date had been pushed with no estimation of a new closing date. This was extremely frustrating as we had made plans to move out of our housing, but then we’re left scrambling at the last minute to figure out housing 3 separate times. Lennar was never clear on when we would close and everything felt last minute and rushed. There was also clearly no communication between the different silos of Lennar (sales, mortgage, construction, etc) because we had multiple people telling us different dates for our orientation and closing. Even after our final walkthrough, we still had some issues that were not resolved. Looking back, the whole process was such a headache and I’m not sure I would ever buy a Lennar home again. ... More

When it rains rivers run next to and behind my duplex. Half of my yard is taken up with a mound you can barely walk up due to poor excavation. HOA will not answer our calls. Stephanie and Chris have been responsive. The mortgage process was over the top and painful.

Sales are unprofessional, missed a few documents when it comes to signing something. Build quality feels like they rushed to complete the construction. Due to the current market situation, we didn't have a choice but to accept.

Overall my family's experience with Lennar was frustrating, tedious, and unsatisfying. And those are the kindest words I can come up with. Our experience started by showing interest in a lot in a nearly complete neighborhood in fall of 2020. We were told the lot we wanted wasn’t released to build on yet, but should be ready early 2021. Early 2021 turned to spring 2021, which turned to late summer 2021. Midway through that wait, Lennar changed to what they called an “inventory model” where they allowed us to choose our finishes before signing the purchase agreement in a veiled attempt at trying to make us feel like they were doing us a favor. But in reality, this was purely for their benefit of lining up supplies and labor and locking buyers into upgrades that they may not be able to afford once the purchase is finalized. In that time we couldn’t even get the most basic information like which way the house would be oriented, or what the layout of lot looked like. Every update we received from Lennar over the course of those 9 months (in which I had to initiate nearly every interaction), the price of the home went up and up and eventually landed on $90k above the original 2020 estimate. The lot we chose ended up being one of the LAST homes built in the neighborhood, despite us showing interest so early. Now, I understand the market went crazy over the last couple years, supply chains were a mess, and the labor market tanked, but all I was told during that 9 months was, “There’s nothing we can do”, “We’re waiting on City approvals”, “We don’t know which lots will be released and when”. Now, let’s imaging the market was flipped and Lennar was eager to sell these lots. Do you think I’d have gotten the same excuses? Or would they have done anything and everything to get us bought in as quickly as possible? Despite the 9 months of limbo and inflated price, we went through with the purchase because we were already committed to moving. Now when you’re spending half a million dollars on something, you might expect some modicum level of service, right? Detailed weekly updates, maybe some sort of tentative schedule, or planned walkthroughs during the various stages of construction. Instead, we got what I would consider the bare minimum they could offer. A few pictures every week or so and a 5 minute phone call telling me what I already knew by walking the property myself. At one point I even had to point out that we were missing certain electrical items we paid extra for. Every deficiency I pointed out was met with a “Yep, we’ll make sure that’s taken care of.”, but many of them were ignored and simply covered up in hopes that I’d forget about them. I ended up paying a 3rd party inspector just so I had written documentation of what they were doing wrong. When it came time to do the final walkthrough, I finally felt like we were getting the level of service I expected from this “Leading Home Builder”. The representative walked us through the home’s “smart” features, and we tagged the cosmetic defects throughout the house (there were several dozen!). We were told that most of these items would be addressed before our final move in day. That feeling of satisfaction quickly went away when we walked into the home after signing all the paperwork and realized that less than half of the items were addressed. We’ve been in the house for nearly 2 months now, and after one major sump pump failure event, and 4 Lennar warranty representatives later, we’re still working through some of the items on that initial list. To be fair, some of that is due to weather but I get the feeling that if I wasn’t continuously following up on these items, they’d have been completely ignored. Also, despite us being the first home completed of the 5 or so that remained, we’re the last to get SOD in our yard. I’m getting the same excuses I got before the build even started, “We have no control over that”, “We don’t know when it will be done”, “There’s nothing we can do”. So nobody knows anything and the crews just show up when they feel like it? Surely someone has something written down on a calendar that they could share. It's clear that quality control was lacking or non-existent throughout construction and now that we’re moved in, I guess it’s my role to make sure the workers are doing a satisfactory job. We’re still finding defects and deficiencies throughout the house like large cracks in the basement slab, squeaky floors, poorly painted areas, sloppy drywall work, etc. I don’t blame the workers making these repairs and the current warranty rep is doing his best at getting things scheduled and address quickly, but I’m getting to the point where I’m just going to start fixing some of these issues myself. It’s more of a hassle to wait around for a 3 hour window so a painter can come by for 10 mins of work, than it is to just buy some rollers and do it myself. I’ve already addressed several grading issues in the yard and have had to clean up all the nails and debris that was blown off of the roof. Now I can admit that maybe my expectations were way off to begin with. Maybe I’ve been too picky or “entitled”. Maybe this is the status quo for all builders. But I’d be curious if anyone reading this review, Lennar employees included, would find the things I’ve mentioned acceptable and expected when spending as much time as money as we have. The process of selling a home and moving is stressful enough, on top of doing it all with a family of 5 in the middle of a pandemic. This may be how it is, but is it how it should be? ... More

My experience is not the best overall. I will say the our salesman and our closer / finance gentleman were extremely attentive and went 100% out of their way. They were the ONLY reason I didn't walk away and stayed with the homebuilder. I have owned a Lennar home before and my previous husband actually was a construction manager for them so I know the product very well. I have also owned a DR Horton, Antares and a Highland. Lennar is by far has the spottiest workmanship, esp. now, not like before. I don't want to hear nor care about the pandemic, that does not mean that the workmanship and the materials should be crappy. I could see it taking longer but it shouldn't be subpar. My house was the dumpster of the block while being built so all contractors threw the trashy materials in our yard and broke a lot of brick. then my driveway is literally melting away, the top layer spalling away and they dont want to repair it. my roof leaked in the bathroom and the AC repairman just left and also he gets alot of repairs from them and that our roof and attic has issues, you can literally stand in the attic and see daylight and see the workman truck. he started laughing when we asked is that normal and should we see that he NO not at all. they left me no brick, they should always leave a stack of at least 12 bricks. the ones they had to replace before we closed DO NOT even match. big eye sore. My sprinklers are still not working properly in the front yard. all this and I have not even made my first payment yet. I 100% regret buying this home. I just wanted a home that I come home to and be proud to come home to and call home and be my safe haven from everything we are having to go through with my grandson. ... More

We love David, our CM, and Caren was great! The purchase and loan process went smoothly for the most part, but when the house was being completed and after we have moved in, we have been very disappointed in the quality as well as the team that filled in for David when he was sick. John (I believe his name was) was very dismissive of actual issues, didn’t actually tag the house prior to close, and said things that were frankly untrue about home building, and missed the most basic things, like leaving filthy filters in the home at close. I hate to be this person, but as someone who has built a lot of homes, and been in construction for several years, it has been disappointed to be BS’ed on several occasions. Because of this, I couldn’t recommend Lennar to anyone else. ... More

If buyin the home traditionally the company is good. However, we bought our home from out of state. The title company is horrible and does not do their job until it’s either very close or past due. I would rate them 0 out 5. Nothing got done with them unless I drove 1200 miles and walked into their office. The people who sell the home are great but once the home is purchased they aren’t very interested in helping with questions. The financial team is great. They will ask for everything in a timely manner and always do their best to answer the questions or point you in the right direction. The maintenance team for warranty is overall not the best. For our property the main maintenance guy does try but is overwhelmed with lack of communication from Lennar. Every time someone comes out to fix things in the home they come at very odd hours and never seem to know why they are there or have attitudes of how they have to fix the home. We were encouraged to close on the home earlier than expected, by the title and final inspection. Make sure you take pictures of everything and make sure it all gets into the report. They will tell you that don’t worry about it, it’s small we can fix that very fast and indeed won’t fix it. Our home has a lot of minor cosmetics but it’s been a hassle to get them fixed once the home was purchased because we trusted Lennar but don’t make that mistake. If I would of bought the house from inside the state I’m sure they would be a better company. ... More

Not willing to accept buyer's request on multiple request/issues. Love the house, but I felt disappointed when I told him what the problem and he made it seem that we could fix it ourselves, there are few minor problems in and outside of the house, but he said just write all problems and it'll be fix before the warranty expires.The exterior paint needs to be paint in the summer. We Love the house, but have issues with your worker. We were informed before start of construction that fencing is included on backside and both sides of house; it did not happen . The wires outside the house was cut short to reach KPUD' panel box. The cut wires is right length for Xfinity's panel. Unfortunately Xfinity is not included on the choices. There is crack about two feet long on our driveway/front walkway(concrete/cement). ... More