Lennar Reviews

Most of the salespeople were the WORST. I sent the same scanned documents over and over again but was repeatedly asked for them by various people in different states .One finance person emailed me every day for six days in a row asking me for documents that had been sent. He didn't respond to my texts or emails and finally admitted he never opened the files I had sent. The same happened with another rep in another state. My last name is 6 letters long, but it was REPEATEDLY misspelled in documents, even on the day I signed the final documents with the Notary. My SSN was entered incorrectly which explained why they insisted they couldn't get a credit report for me. I finally scanned the credit report and sent it to them myself. Even on the day I signed with the Notary, I was given the wrong amount of final payment that I had to send. My realtor had to intervene numerous times when I failed to receive responses from anyone regarding errors I found in documents. The left hand never knew what the right hand was doing. ... More

There was a site manager, everyone was calling him TK. He made me sign the pre-check list completion before the closing and verbally confirmed one of the issue with the patio door was fixed. I believed him,lol. When I checked it, it was not, I let him know he said he will take care of it by end of the day. But It was still not fixed. I had to request a warranty repair. On the other hand the warranty departman gentleman Gary was great. Good follow up, helpful. Also I would say that the quality of the building is average & below average as expected from mass builders. Oh no new home owner gift received also... lol ... More

Staff no friendly, no clear communication, craftsmanship not good.

We started our Lennar experience on a very positive note with Ty, the on-site sales representative. Everything went down hill from there. We were contacted via email by sooo many different Lennar representatives that we couldn’t keep track of who needed what and when. Every document required electronic signatures with no or very little explanation. Oliver, our loan officer was very good but the volume of paperwork was overwhelming. Moving on, our home celebration was anything but a celebration. The Lennar rep, Kendra, made what should have been a joyful day absolutely miserable. She has NO interpersonal skills and was focused on getting our celebration done ASAP. Instead of focusing on the positives she focused on what Lennar would not do to make our experience better. Since our closing the builder, Heath, has gone out of his way to avoid us while his associate Hayden, has been very helpful. Speaking of helpful I can’t say enough good things about Rob in the warranty department. Wow… he is great. Our water heater failed almost immediately, the plumbing pipes under the kitchen sink unnecessarily takes up the entire cabinet. We currently have an open warranty item on the HVAC which short cycles and makes a very loud harmonics noise. Our first water bill was $199.00 and we weren’t even living in the house yet, we suspect that Heath was watering our neighbors yard from our house. This month I turned off the outside faucets and our water bill is $42.00. The HOA is very slow responding to request for exterior changes. Ty intervened on our behalf and we suddenly got approved for a driveway extension. Bob ... More

Beautiful home but lacks the customer service and doesn't stand behind their words.

The home buying experience was not what I thought it should've been. I was underwhelmed by the whole process. The only solid experience was with the timeliness with showing of houses and response time from anything I needed with Lennar Sales Rep. Otherwise, the Lennar Mortgage team needs to be reviewed as well as Lennar Construction team. Lennar Mortgage and Escrow Title did not give my refund back in a timely matter and did not give it back in the method I noted from the start. The Team was not aligned and I let them know what they needed to get fixed. The workmanship of the house was very mediocre and could tell they just slapped the houses together with no pride in doing a great job. I also had a dead tree in my front yard and they closed the case without even doing the job. Not a very good start. I'm hoping its not a headache the whole time. Because at this time I would not recommend Lennar as a whole. ... More

The process wasn’t smooth. Closing delayed twice, zero celebration-just were given a snack cake and a goodbye after spending more than a half million dollars!

my experience purchasing my Lennar home has unfortunately not been the best. In particular with the workmanship and the broken promises. Very little has been done for my issues i pointed out during my walk-through Cody, the sales rep was quick and responsive so I don’t anything bad to say about him. He guided us through the process nicely. And helped us navigate our experience. That part of my experience was fine. However, my experience dealing with Lennar mortgage rep, Lee was one of the worst customer experiences. So much so, I went with another mortgage company even though Lennar had a better deal. because my experience was so bad I just didn’t want to work with him. My design studio appointments were great, and some of the follow-up. At my walkthrough I noted exposed nails, cracked master bedroom windows and large gaps in the seal in concrete in front of my home (among other issues). This was noted BEFORE I MOVED IN. These issues have not been addressed. I have injured myself on the exposed nails on stairway and the carpet in two rooms is separating from the floor. THIS WAS NOTED BEFORE MOVED IN. My master bedroom window has a crack and it has not been addressed. My solar is not working. It’s been 2 months. I’ve paid 30k for solar and nobody can help me get it working. Some county inspection wasn’t completed on the battery and I can’t get Lennar to help me get this. Even though this is something that should have been completed before I moved in. And while i have pleaded for help with these issues, they have not been addressed. I just wished I didn’t feel so cast aside when purchasing our first home with Lennar. ... More

The house was poorly done and amendments were not done after walk through as promised.

Lennar rushed closing of the homes for the hill district, knowing well the street is not ready for living conditions. This make investors lose thousands of dollars for couple of months. Worst closing experience for the purchase of The hill district .

I've been here for two months and unfortunately I'm having some issues. The CO2 alarm has already gone off five times for no reason. Two devices have already been replaced, and the problem seems to persist. The toilet on the first floor was uneven, requiring three days of repair work to fix it. These are some inconveniences you don't expect when buying a new home.

Lots of confusion on closing day, very difficult to communicate with HOA, still have no idea who we need to contact for trash service.

This is my second home purchased from Lennar in four years. In both instances a water pipe was punctured multiple times when the microwave snd kitchen cabinets were installed. Both times my kitchen had water damage and I had to wait a month to have the repairs done. New kitchen- torn apart for a month- twice. My garage door opener still loses power. Not repaired. Two months in. Quality is poor. The price is lower than other counties but the quality control needs improvement.

The process of buying was easy, I signed to take the house off market and received a closing date within a month. Received the house but front door lock was faulty. I opened one the windows to let the smell of new materials out and the frame of the window started to peel and the paint came off the same day. The garage door was making noises because of a screw out of place, the finishing inside has details here and there that could be corrected. The tile piece outside for the garage lights were stained by the construction and they said they couldn’t do anything about it technically. The back yard was planted with a blocks of grass very unevenly. Not that I regret it but it got me feeling what could go wrong next. They are quick to come and help with any situation but the material quality seems to be poor. Regarding documentation, I had to ask for the survey of the property because it was not given to me at the closing. No information about the location of the mailbox or the pool if I hadn’t asked. Lets just leave it like that so far. ... More

We expected little problems would come up after purchasing and I can say the personnel were very good about responding to concerns. Unfortunately, the quality of the building construction is very concerning. The wall in my primary bathroom is not properly centered (a window that should be in the center is 4 inches off line).

I am just new here but we already have issues. My next door neighbor tells me of the problems they are having with the electrical in there home. We have experience some of the same issues. Will be wanting to get this done so we can get thinks corrected.

I purchased a new construction home and unfortunately it was not the greatest...or even a good experience. The new homes sales rep did not seem knowledgeable when asked questions and on at least 3 occasions told me things that were not true about finishes and the lot. The structure of the home seems good. However, the finishes were not done thoughtfully or carefully at all. Sloppy paint (on the flooring, cabinetry and spots on carpet), caulking on doors and cabinetry that is very thick and stands out in spots, low quality appliances and finished products. It really is just the shell of a home that needs a lot of work. The bathrooms don't even have vanity lights...there is one recessed light in the ceiling. It appears (and seems others have expressed the same concern/ frustration) that Lennar is notorious for cutting costs as much as possible and it shows. The post sale team I have worked with has been wonderful but everything else has been a poor experience. ... More

I would avoid Lennar knowing what I know now about the company and quality of their homes. They have admitted to utilizing a fast pace low quality model that I feel lends itself to poor craftsmanship, unaccountability, and a propensity to only be concerned with the bottom line. Simply put, they just don't make quality houses like they use to. When issues came up, I was given the cold shoulder for weeks and told that the warranty doesn't cover the issue that I was concerned about. It did not seem like they were going to provide an amicable solution until I started CCing people on emails unfortunately. ... More

Negative experience spacial with Bonita Lerner sale representative.

Can’t get anything done always waiting

A lot of minor unfinished and damaged inside. Hyunbin

Very disappointed and dissatisfied with how my signing and how I was treated threw that process.

I say poor workmanship & oversight because so many of the issues are related to an untrained workforce. Simply stupid things: leftover carpet padding kernels under the carpet, so there are chunks of unevenness noticeable when you walk on the carpet in your bare feet; same with subfloor fasteners not set fully that you feel through the carpet; extremely poor caulk quality called out during the walk through, made worse when corrected; garage door track misaligned causing the door to warp; garage door weatherstrip short by 3+ inches; refusal to paint the wood truss portion that is visible in attic windows; refusal to allow inspections predrywall (I understand why now); doors that overlap improperly and different location than model and in plans; cracked window frame; inoperable window sash; electric to AC unit left too long laying in dirt- just poor oversight of under qualified workers. I would add Lennar's Mortgage Company offers a nice buydown, but they contact you nearly daily with new things to sign- very frustrating. ... More

I’ve been watching the market for years. My family left me with pets, so I couldn’t choose an apartment. I had to move in the next two months. I looked at preowned homes, but didn’t find anything that didn’t need a tremendous amount of fixing. So buying a new house seemed like a great idea. The rep at the Neighborhood was great. He listened to what I liked and he knew the products very well. He was patient and even allowed me to visit a second time. he chose the right house for me. Going through the loan process was a mess. I was told only to speak to two people. End up getting contacted by multiple people. So I had the fear that I might’ve been scammed at one point. The loan officers didn’t communicate with the builders that I was approved and was ready to close. The builder didn’t have the house ready for me to move in. I was able to pick up my key,after waiting for someone to come to the office. I was there at the right time. But nobody was in the office.So none of the blue tape issues were ever resolved. I spent another two weeks leaving the house open, so that the builder could still have people come in to fix it. but with every visit they would do other damages. Whoever installed the carpet, tossed all the trash up on the closet shelves. None of us saw that trash up there until after I moved in. Some of the issues I pointed out on my blue tape walk, still haven’t been fixed. I even submitted it on the builders web request. I haven’t heard anything in response to it. I even spoke to the builder and he said he would come back and fix them. I haven’t seen him. The issues have not been fixed and he never responded back to my text message. It’s been over two weeks. So instead of enjoying the fact that I bought my first house, I was stressed with possibility of fraud, and how am I going to get these other issues in the house fixed. I pretty much believe the builder and the HOA rep have just forgotten me. And rather than being a squeaky wheel, I’m just trying to work with it or fix it myself. I like all the energy upgrades that were done. But it’s very obvious that the house was built in a hurry. There are a few errors in the workmanship that should’ve been caught by the builder and fixed before anyone even stepped in the house. Trees were planted, I was told I would pick a type of tree. That didn’t happen. I was surprised they were renewed. But the guys had trouble closing my gate with the sod in place, and they messed up my gate. I couldn’t open it. The support post was overlapping the gate after they left. The sod process was ok. But the weeds are still growing through the dead sod. Summer heat makes it hard to maintain the sod. I informed the builder on day one I want xeriscape. The sod could of been laid differently. Also would of had a chance of living. I do not encourage anyone to work with Lennar. It was very obvious that most of the process is disorganized and some of the people do not have pride in their work or were not trained to know what they need to know, to succeed. ... More

If you've ever wondered what it would be like to pay premium prices for the thrilling experience of being treated like an inconvenience, look no further than Lennar Homes! Lennar Mortgage: Apparently "transparent pricing" is code for "surprise rate changes at the 11th hour." Nothing says "trusted partnership" quite like last-minute rate hikes when they assume you're too invested to walk away. Spoiler alert: we did walk away and found a lender who apparently attended the radical school of "honoring their word." Construction Management: Customer service training must have been replaced with a masterclass in condescension. Email responsiveness? Think geological timescales. And heaven forbid you follow up - how dare customers expect communication! Warranty Services: My personal favorite - the "it's not broken enough yet" approach to obvious installation errors. Backward vent? "Come back when there's water damage!" What a nice treat to save for when your warranty expires in a year. The cherry on top: A month post-closing and the vacant home still offers that distinctive eau de budget paint store. Really ties the whole experience together. Would I recommend Lennar? Absolutely - to anyone compiling a "what not to do" guide for the housing industry. ... More