Lennar Reviews

Lennar was very responsive when I initially signed for the property and things changed afterwards. The workmanship is poor and cheaper products, lights, bathroom fixtures are used. The paint job is very poor. I have begun to have my Villa repainted. I would not recommend at this time.

This review is meant to be a level-headed review for future potential buyers. I will say that the sales staff is amazing and very attentative! I have no issues with the sales team at all. My issue is based on the craftsmanship and the warranty department. CRAFTSMANSHIP: Okay so the structural is good and solid. They use 2x6 boards and did a good job. The issue lies within the finishing touches. Crappy concrete job done right before rain so it is very rough. Bad concrete cuts and major cracks already showing. The boards all around the house had Knicks and poor cuts. The inside of the home has bad cut outs for all sorts of stuff and looks like they just didn't care. Bangs and cracks in the doors, failure to paint items, bad cutouts and just a general feeling that they rushed everything and didn't care. If you buy, CHECK EVERYTHING. Do your walk through for as long as you need. They will pressure you to be done. Don't, take your time and find everything can before you have to deal with warranty. WARRANTY: Okay now the really bad news. Lennars warranty is nothing short of a joke. The representative for Johnstown farms couldn't be more useless. She will not be helpful and have an excuse for everything. BE WARNED. She is not there to help you. I can't believe Lennar wants to put their name on this and has such terrible warranty service. Also, get an independent inspector to help you identify issues. This will help your case when you inevitably have to deal with her. FINAL THOUGHTS: I will say structural is good, sales is great, but I will probably never buy another Lennar home. The warranty service mixed with the bad final craftsmanship is just not the home buying experience you're looking for when spending near half a million $ on a home. Look elsewhere. ... More

No brusures and feature list were given to customers. The salesman just texts the information to your cell phone. They does not provide sliding screen door as it should. They rush to conduct the final walkthrough when the construction is still under going without water. The doors can not closed without forced pushing. During online closing, the customers do not received the contact list of the utility companies, schools and emergency response. They did not disclose the 1% builder fee upfront.

Have difficulties with the salesman.

My husband and I have purchased three brand-new homes in the past 35 years. This experience was by far the worst experience. From poor responsiveness by the sales team to the construction team to the customer care team, it's incredible to me that Lennar can survive. That said, we are in our home and love it. We are looking forward to being out of the warranty period in ten months. It seemed as though we had to and continue to have to pull teeth to get responses or items taken care of. The item of most frustration to us is the customer care department head in Colorado. We are speechless at how he has treated us and how Lennar allows it to keep happening. ... More

Pushy sales people with very little empathy for those of us trying to sell homes in this market. Cheap appliances, carpet, fixtures, paint, window sills… thin walls that let in traffic noise, and the cabinetry (small, not soft close) comes without hardware, which means you have a hard time opening your kitchen drawers! Poor management to welcome buyers into the home and help understand all the implications of utility easements, fence install, other HOA rules causing a lot of anxiety among neighbors and shattering visions. 30 day inspection seems to be purposed to talk you down from the items you submitted. End-to-end… rubbed me the wrong way. If I didn’t have to move, here, and at this time, I would have pulled out. Not sure how the other builders are in the neighborhood, but we definitely felt unimportant and take-it-or-leave-it style as opposed to Lennar ensuring their home building facilitates better lives. ... More

Concrete work is terrible. Promise to be complete at closing was not kept. The house was very dirty. Overall, not up to Lennar standards that we experienced at Lennar in Castalina. What’s happening with your quality control.

Experience with work completion dates, delayed closing dates to quality of work has been sub par. Our independent realtor has been fantastic and guided us through the entire process based on prior experiences. We are in the warranty period with a number of issues needing to be addressed. The verdict is still out on this process.

The sales team was helpful and knowledgeable until the contract was signed. After signing their ability to respond to emails and provide answers suddenly disappeared. The construction management team was frequently dismissive about concerns and condescending in their responses. After closing, the entire Lennar team was slow to accept responsibility for workmanship and warranty issues that arose while Lennar was still in possession of the house but were not discoverable until after we moved in. Overall a poor experience with Lennar. The home itself is decent and has met expectations, but recommend regularly documenting in writing conversations with Lennar employees. ... More

The workmanship was poor, drywall imperfections everywhere and gaps in trim. Pretty disappointed. I have also had very little communication from the sales and warannty team. I bought a home with David Weekley a year ago so I have a good baseline understanding of the process and Lennar's experience was far inferior to David Weekley's.

After first home inspection managed to find dozens of flows, while during second home inspections, only few items has been fixed while other ones are still pending month after move in. On top of that other issues starting popping up due to craftsmanship and bad material. Very disappointed with complete process.

I've built several homes in the past with different builders. When I was considering my home purchase this time, Lennar was on the short list with a good reputation. From the start, they were very nice and repeating soo frequently how they care about their buyers and always focus on providing a quality home. Unfortunately their actions did not line up with their words very often from my experience. From improper storage of building materials and refusing to remedy to non-stop problems after completion. The front line people were great, extremely friendly and easy to work with. The upper management's response to issues were often "we're done doing that" and some of the contractors they hired were very difficult to work with and not wanting to fix problems. During the hottest part of the summer, I believe it was 5+ visits in order to just get a functioning HVAC that wouldn't break a day or two later and the contractor was originally refusing to fix it so it met code until I insisted. It's still not 100%, but it's a lot better now. Damaged shower that needs repair? That'll be at least a month to get someone out to work on it. All those things that were marked during the final walk throughs? Some of them got fixed...others ignored until I raised another ticket. Insulation installed as per required code? No, supposedly fixed, but it's not and I'm about to raise another ticket. Very sad because I was very much looking forward to a quality home build, but it appears I might have a properly completed and functional home a year later, I hope ... More

Had constant issues with Lennar Mortgage. They were not reliable in responding to messaging. When it came time to close, they were still dragging their feet on fixing issues that had been known for months. The construction team has been great in response to warranty issues but there’s no reason it should not have been done prior to closing. The amount of blue tape issues that were not corrected or were brushed under the rug are not great. We love our home, but I would not buy with Lennar again.

The underwriting process was a complete mess. My close date had to be moved because of this. The underwriter and processor were so difficult to work with, I got approved a day before closing. The processor would not answer calls or emails and would keep requesting for the same document even though it had been uploaded multiple times. She would not call to clarify or nothing. The people in the office gave me a hard time, they were no help in getting the mail key and kept referring me to usps. I had to report the matter to higher ups to get the mail box issue fixed. Since moving in, I have had terrible red ant issues, the house is not properly sealed and red ants be coming in the house through the cracks in the wall/foundation. I have had to get pest control to come spray the house exterior and interior. The back of the gas burner had a massive hole that was not properly sealed and this was another entry for ants. The baseboards were not properly sealed too and ants were coming out of baseboard/trims and I had to seal them myself. I can imagine the amount of damages the ants will do behind the trim. The only good thing about the house is the amount I paid for it, everything else is just below average. ... More

This being my first home buying experience I can say Lennar didn’t make it easygoing like promised. They are quick to contact me when they need money, but slow to get back to me about my questions. Slow or never at all. I will never buy from Lennar again. Nobody was ever on the same page and we were being lied to about things. Plus, we’ve been in the house for two months and already having problems. I wouldn’t even recommend Lennar to my worst enemy.

Was not happy with my Lennar experience. We love the area and our neighborhood but the the experience with Lennar and its salespeople is very sketchy! We were given three days notice to do our walkthrough and it was during a time our Lennar salesperson knew we were NOT available due to the personal and work commitments. They stopped corresponding with us after we asked for a new date then went ahead and did the walkthrough without us. We got a very brief video of our walkthrough that was conducted by a Lennar salesperson. Not only was this a conflict of interest but the video we received of the walkthrough only covered superficial items and did not look at electrical, plumbing, garage doors, etc. In summary, a national company that worries about sales numbers, the bottom dollar, and NOT their customer. Too bad that is how you have to start your experience with your new home. ... More

Very poor craftsmanship.A few things already broke and we've only been in a little over a month. They stated that certain repairs had been done when they didn't. Poor materials used. Very poor roof craftsmanship. At closing they only gave us an envelope with a few papers instead of a full packet with copies of everything. 2 months in and we still don't know how to pay our HOA. No one ever informed us. Their new home orientation process is horrible. They don't do blue tape, instead they have to take pictures of everything which takes forever. Overall just not a pleasant experience.

ONLY Recommend for good build quality and post work request support. Starting with sales person placed at on-site offices. They don't disclose things before hand clearly. No clear communication on what you WILL GET in your home vs what you WILL NOT. In our multiple conversations, never disclosed what should we get as per your booked home.

Poor after sales call backs and refusal to correct drainage issues. Customer service is poor.

Disappointed! Not Lennar Standards! Average Florida quality

We have had a really terrible experience with Lennar. This is our first home purchase, and we thought it would be simple and smooth being a new home. The sales office was mediocre. Pretty disorganized with only keeping track of things on paper. They weren't able to print stuff out with lot information for us, it had to be handwritten every time we asked about another lot. Next, the person who our walkthrough was not very straightforward with us. He rushed us through things, which caused us to be unable to mark a lot of things that needed to be redone. He pushed us to continue through the house even when we were not finished marking things. Next, the quality of the craftsmanship in our home in University Park is appalling. I have never seen a new home look this terrible. The baseboards are sliced and cut in places and in others they are 1/4 inch above the tile leaving huge gaps. The cabinets are out of alignment, nicked and scratched and covered in putty in places. There were nails sticking out of our wall. Our AC makes knocking noises all in the wall. The molding on top of our cabinets is falling apart. We never expected our "brand new" home to have so many issues. I will say Lennar has been trying to remedy some of the situations, but others have been missed due to a poor or nonexistent customer care rep. I have multiple issues I have submitted multiple times to them that still have not been dealt with. I'm not sure what went on in this community to make it so terrible. At this point, I would never want to buy a new Lennar home again. We have lived here for 2 months and it has been nonstop work orders and workers coming to the house nearly every day to fix things and we are still only halfway through our list. If I ever buy a new home again I will definitely not put up with the kind of care the walkthrough person gave us. Because now we have a big mess with this house to clean up. ... More

Balmoral is a very nice community. However, if buying from Lennar there are things a person should be aware of/pay attention to small details…such as in most Lennar homes they install one extremely small sink in the Master Bedroom. There are no gutters on the Lennar homes in our sub-development and we had to pay for after market gutter installation. The wooden fence installed is of poor quality with many holes and/or damage planks. Also, Lennar advertises the garage can fit large trucks…this is not a true statement. The garage can only fit cars and possibly a small SUV/truck. We closed on our house and arrived to all the red tape still in the house. Ask for repair people to take care of issues, it has been two months and we are still awaiting a response. Was supposed to receive new appliances, however, the dishwasher installed was grimy, moldy, soiled, and appears to be used. Asked for a replacement, and it arrived damaged. Was told it could take a month to receive a new dishwasher. It has been over a month and we are still awaiting our replacement dishwasher. Pilot light on water heater kept going out. Repair guy came 3 times within a week and finally replaced a part that appears to have fixed the issue. Note: When we called for warranty we were told the unit was in service/warranty started November 2022, however home was not completed until June 2023, and we did not purchase the home until June 2023. The air conditioner unit installed does work however, sounds like a freight train. Builders left trash and chunks of broken concrete on the property…asked for it to be removed at the beginning of June…it has been almost two months and we are still awaiting for the items to be removed. Driveway concrete developed holes within the first month in the house. I have purchased/built several homes within my lifetime and I can honestly say this has been my worst experience. ... More

3rd Lennar home we’ve purchased and this likely will be the last. Lots of incompetencies from start to finish with contract numbers being wrong or changed and overall very uncomfortable. Larry made our move in process extremely irritating. Blue tape issues weren’t fixed in several places, our carpet and tile remnants were removed and still trying to get them. He’s rude and only wants to tell us how he’s never done any of this for anyone else. $650k invested on this home and 1.4M total investment with this company and we can’t get some leftover building materials we paid for anyway? Crazy!

There is really not much good to say about this experience with this Lennar home. This is my second Lennar new home. I purchased the first in St. Augustine (Winward Ranch, Princeton). It had a few minor issues, but overall was a nice home. This home, first community for Lennar in Ocala FL, is a workmanship nightmare. From the curb appeal (lawns are substandard St. Aug grass full of weeds and different varieties) to the concrete work (just go for a walk in the hood and look, including mine!). The CM assigned to me did nothing (he had a complete list on April 29th, my closing was May 25th) until it was too late then walked off the job the day before my closing with a list as long as your arm to fix. The drywall is horrible with major seams in the ceiling visible (these were pointed out just after I signed contract in April, NOW, they will be disrupting our home with a major repair (once approved). Our windows were scratched to the point of the sliders needing replaced. The tile grout work is substandard as is the trim work and the painting. Overspray of the trim paint on the walls, clearly did not prep the trim prior to painting (gouges, burrs, nail holes etc). Tile in the shower near the valves bulges out 3/8 to 1/2" on an outside corner which is very visible. Garage door seals another miss. Clearly Lennar got the bottom of the barrel on the subs. It does amaze me how the subs seem to control the construction site management. This clearly is not a subdivision that Lennar should be proud of or even attempt to "showcase". ... More

We were shown a model home and told of all the things the home included such as blinds, two garage door openers, Wi-Fi mesh system, ring alarm, and pre-wired for electric car charger among other things. As an electric car owner this was a selling point. We were told before we signed paperwork that it had switched to quartz and not granite countertops. Which was fine. But we were not told of all the things our home now didn’t include. When we toured our finished home and realized our home was missing all the items. All we got was oops and that they didn’t know what was actually included or not included despite having a new model home that was built with the “missing” items. Our home was actually installed with a couple of the items such as a water shut off and 2nd garage door. But were both removed before sale and wires left hanging where the 2nd garage door opener was. They left the controls though so I’m not sure removing it did any good. As a public safety worker who works graveyard I had to last minute scramble to get blinds for the bedroom and bathroom. Also as a commuter I had to immediately get someone in to install a car charger. So far we have spent thousands of dollars to bring our home to the place that we thought we were getting. I am dreading what this first year will bring in the home. Lennar and the real estate person completely ruined our new home buying experience. Stay away! ... More