Lennar Reviews

Sales experience was good, closing experience was rigid and uncollaborative, building supervisors were good but I was told on at least 4 occasions that pre-closing issues were done when they were not (3 issues are still not done 2 months after closing), and warranty issues are taking months to complete.

The title says it all. The only part of the process that stayed true to form was the finance section who was upfront, honest and on target through the whole process. I was told the house was a "smart house" and wifi ready; Verizon had to do to days of work just to get routine service. I was told the pool and gym would be ready by move-in, and when that didn't happen, I was told by July 4th. The pool is still a mud hole and the gym, although finished is not open to residents. The wiring in my house had to be redone, as well as a couple of my neighbors who had similar issues. I have contacted the concierge and the home rep (Paul) on 7 occasions and have one response. I had to call 3x to get my grass cut, 4x to get trash collected, and 2x to have my drainpipe reattached. Everything my salesperson (Nickole) promised was misleading. I was not even congratulated when I signed my papers, let alone a house warming gift or welcome basket. I am sure this will get deleted because I did it anonymously. I am worried about backlash from the cascades employees for my comments. ... More

Have to constantly badger customer care to get an issue resolved. A poor job was done to correct it as well. Sales and loan officers were great. Construction manager and care reps were terrible.

John our sales man was great to work with. The home and yard has had a lot of issues that should have not been over look during construction. The home is cheap in materials used.

Laundry list of items not completed or completely incorrectly, shabby contractor work, cost cutting. Still waiting on one pending item to get fixed. First and last "Lennar" home I'll buy.

Terrible trade quality across the board

Highly recommend having a home inspector. After moving in there are little issues left and right that I don't feel like I should be finding in a new build. Sod that is not placed properly, floor buckling, uneven walls, uneven floors etc. After paying 400k + for a house I should not feel like i've been cheated in a way. Not sure if I recommend Lennar.

There was a lack of communication between the company, buyer and agent. Often times requests needed to be sent several times. Two areas we marked in our initial and final walk throughs are still not corrected.

This wasn’t the experience I was expecting as a first time home buyer. So truly, as a first time buyer, it’s disappointing. The only good thing about it all was working with the salesperson. Amanda was friendly and responsive. However, a rocky start with the lender as she was completely unresponsive. It took a couple weeks before I was told she wasn’t with the company and had to begin over with someone new. So overall, wouldn’t recommend. It felt rushed and when final walk through date arrived, it felt deceiving because I was told some issues that the home inspector found on his report had been “fixed” during the week prior. I’m dealing with things now that apparently weren’t. I felt I couldn’t get the home inspector to return and check b/c closing was on the same date as final walk through & was told I’d lose the rate that was part of the sale in January if we waited any longer (even though it had already been extended once). My only positive thought is that this will not be my forever home and this was a lesson learned for me. ... More

Hi Team - We purchased a Cerasi Plan and have verified with multiple trials that the garages are not suitable for owners with large mid-sized SUVs, Full size SUVs and Trucks. The root cause of this is the cosmetic divider which creates a two door garage instead of a single one door garage. We have verified the experience with multiple owners of the same plan and all have the same feedback. - Elton

My overall description of the house would be shoddy workmanship. I am regretting the purchase more each day. Getting repairs done is a long term nuisance and dealing with the HOA is a nightmare.

The homes are not built with very high quality materials and they haven't installed with care, if you miss something in your home orientation, it's probably not covered by warranty and it will be your responsibility. I had issues with carpet and floor installation and they are not covered by warranty and I have to hire some people to fix my brand new house carpet.

Would not be coerced into closing until house complete with just a few items to clear. We experienced no baseboard, no electric in areas, no glass in shower door, missing door handles. On and on. Too much pressure to get money in the bank for executives.

Home was a mess.. floors were so dirty, notch for front door lock was off causing door not to lock properly, many floor tiles without mud underneath (hollow sound), lanai light covered by drywall, electrical outlet in attic missing, garage floor has deep embedded lines in concrete, 2nd lanai light not connected to truss (couldn’t hang fan), poor overall craftsmanship

To be fair to the builder, my ratings above are based on not having experienced having a production home built for me. I was expecting some interaction with the builder during the construction process: there was effectively none, it was discouraged. I believe to have a better understanding now why that is the case. Lennar does not build the home; one of the many subcontractors do in a very organized, time efficient manner. However, I believe the quality of materials and, particularly, workmanship suffer. The priority for Lennar is to bring the house to closure as soon as possible. The quality of workmanship only matters if the buyer notices a quality issue, which in our case only happened on the penultimate day (during the NHO less than 24 hours prior to close). Again, Lennar does not encourage interaction between builder and buyer. The subcontract Lennar has with the landscaping company is an example of questionable materials (perhaps not materials but seemingly no accountability). A sizable portion of a neighbor's back lawn was not sodded but as it was not noticed prior to close that portion of the lawn remains without sod. In summary, it is too early to determine the 'value' of the home. I worry, however, in not many years to come as the floor boards rattle, the kitchen cabinets deteriorate and inferior quality materials need a refresh / replacement, the answer to the quality question will be 'one star'. ... More

Processing team were always late in updating me especially the closing never told me till I called the office. Very poor communication

House is a good value for the money, but the issue is that nothing in the house was functional of done correct. Light fixtures don't work, I have to hire an electrician to correct them. No crown molding, all exterior light fixtures are loose. Nothing was ready on time. Water main broke on the side of my house and toilets overflowed all over my floors. I am very disappointed. House looks good on outside but beware of how things are put together on the inside. Shoddy craftmanship.

They really don’t put effort in making a home feel “new” there are too many things that need adjusting. There was even some major things. The people who come in to fix the issues don’t show up on time nor do they respect your home and just try to make it look “good enough”. The walls are also way too thin.

All the warranty problems are difficult to address and fix Bad comunication

On the date of escrow closing on 1/30/23 we supposed to get the keys to the home after the final walk through at 10am. Lennar made us wait the whole entire day then they finally handed us the keys after 7pm. We have purchased several brand new homes with various builders but never experienced such escrow problems. It was a shock to us that Lennar hardly fixed anything since the first walk through. We were so stressed out because we had to be at home every day for 3 consecutive weeks to allow Lennar to do the fixes but unfortunately Lennar had too many problems. Workers showed up at home without any tools, they did not know what to do because there was no Lennar supervision around. Worst yet the workers were very young especially not speaking a word of English. This kind of episodes kept repeating for 3 weeks long and up until last week things barely got done. We wanted Lennar to refund our money so we can buy a home somewhere else with better quality and timely maner of home delivery as promised. We have experienced tremendous amount of stress and bad experience with Lennar. If we have to write it would be pages long. It would be best that Lennar reach out to us so we can detail our bad experience. We have text messages to prove our efforts in communication with Lennar. ... More

The lennar mortgage was terrible. No other way to put it. It wasn't just one person. The house is very nice, but not built well. For a house of this price I would expect better craftsmanship. Specifically the quality assessment. The house sounds like it's 50 years old when you walk around. I continue to find more poor build quality.

I was very excited when I came to the development and chose to purchase a new home. In the beginning everything moved very quickly. Then it stalled. No updates, rare interaction when I reached out first. My closing date was pushed a few times, which I understand is to be expected - but I would have preferred honesty over BS. Closing day I couldn't move in because there was no occupancy permit. I have been living in the house 7 weeks now and I still don't have a refrigerator in my kitchen because the hole left was too small and it has taken this long to be corrected (still not corrected). Still no updates. Once I have an offer on the house I apparently went to the bottom of the importance list. ... More

I purchased my Florida home from out of state, Maryland, therefore it was imperative, to have good communication in the building process. From the onset of the process of purchasing our home there has been questionable glitches when it came to my sales rep, Bobbi , and the communication processes. I was totally disheartened with my experiences with Lennar and I believe it’s mostly due to my sales agent and her failure to communicate honesty and timely. I have videos and emails between us which demonstrates her lack of communication and even her being on top of what was going on with my potential home. I tried to maintain faith in Lennar builders by making various personnel in her management chain aware of my issues and my concerns but to no avail. I never received any consideration with the total failure of my sales agent and her total lacking on her job when it comes to communicating and maintaining customers satisfaction. If I wasn’t so far in the process of purchasing this home I would have walked away. So now I warn any potential buyers to be aware that once you sign the contract you are on your own. ... More

The entire process was stressful. They were "accommodating" but only after I said I would not be purchasing the agreed upon house. The closing process itself was a nightmare. I had to ask off 4 different days from work for the closing date because it was always up in the air. Living here for about a month, I still find subpar elements in the home. Flooring done incorrectly (which they "fixed" before moving in) granite countertops unfinished. Our downstairs is a cooler, while the upstairs feels like a sauna. This is the 2nd house we own, between my fiance and I, I don't recall anywhere near this experience with our 1st... Is it the worse possible scenario? No. Would I be willing to do it over if in the same position? Big no. ... More

We have been living in the residence for a month and a half and there is still an unpainted door, we have not been given the door lock to the garage and the worst thing is that nobody answers our calls or e-mails. After the closing, they play the fool.