Lennar Reviews

After spending about two moths in the home, we are more and more disappointed in the quality of construction at this location. We installed a ceiling fan in the master bedroom, went to the breaker box to turn off the switch and couldn’t get the power to the switch off despite turning off every breaker in the box labeled for outlets and switches. Tried to install a storage unit in the garage that hangs from the ceiling. Seems pretty basic rafters are supposed to be 16” on center. Well these ones are 24 which must be the new code. Noticed my stud finder wasn’t picking them up at 24” so went into the attic to measure and no two rafters are equally spaced. The distances ranged from 24” to 27”. Ended up not being able to install the ceiling storage because we couldn’t get a total of 96” which should have just been 4 rafters. Already have burnt out lights in the master bathroom shower, backyard drains towards the house, as do the gutters in the courtyard. There are plenty of additional issues that have been popping up, needless to say the list of repairs needed at the one year time frame is going to be lengthy. ... More

Great points - processing the loan only took 4-6 weeks to complete. Sprinkler system is included. Tankless water heater. Not so great - Mortgage loan officer needs better communication with buyer so there are no surprises when it comes to paying closing costs. Sending multiple closing costs disclosures creates confusion on the buyer Not so great - House bought for $245k does not live up to par with the house I bought 3 years ago for $219k. The house is built as basic as it can be. No linen cabinets, no towel bars in bathrooms (seriously?!), no glass enclosure for shower in master bathroom, not even a doorbell. It is so basic that it feels like moving into an office building with little or no thought as to what was being built. They just built it for how much they can get out of it than building a future family home. Finishing touches around the bathroom tub and stand in shower were so sloppy. The grout or whatever it is was just slapped on the fiberglass and wasn’t smoothened out at all. The customer service person could have at least find a way to correct it instead of explaining why that doesn’t make sense. My son owns a Lennar home and I was impressed with his house. Aside from the reason of buying a home closer to my daughter, I chose Lennar Home as my forever home because of my impression with my son’s home. I was very, very disappointed, to say the least. ... More

Used the cheapest of the cheapest. From materials, to plants, etc.

Great house but terrible customer service.

Extremely Disappointed with Lennar – Unorganized, Misleading, and Frustrating Experience: My home buying experience with Lennar has been nothing short of disappointing. From the start, I encountered numerous inefficiencies, misinformation, and poor communication—and unfortunately, these are just a few examples among many. 1. Incompetent Lending Process: Lennar outsources its underwriting process to a foreign country, which caused serious delays and inefficiencies. The loan officer provided confusing and inconsistent instructions regarding debt payoff in order to qualify. I was told to cut a check to the titling company, who would then issue a check to my creditor—which I had to physically deliver. This convoluted process ended up failing because the creditor couldn’t accept the check due to a mismatch in payment requirements. It was evident that the loan officer lacked a full understanding of the process, eroding any trust I had in Lennar’s in-house lending team. 2. Multiple Pushbacks on Closing: Despite having ample time, my loan officer failed to prepare necessary documents in time, resulting in several closing date delays. Each delay was incredibly disruptive and costly on my end, yet there was no accountability from Lennar. 3. Broken Promises from the Builder and Sales Rep: I was pressured into signing off on incomplete items just to meet their internal closing quotas—with the promise that these items would be finished post-closing. After closing, the construction MANAGER essentially disappeared and became unresponsive. Additionally, the sales rep misrepresented several features of the home, including the sprinkler system and a Wi-Fi-enabled garage, both of which were non-functional or nonexistent. The contract also listed a smart home key, which I never received. 4. Unresponsive Concierge Service: Lennar’s concierge was virtually useless. I was never informed that my first walkthrough was cancelled. I showed up expecting the walkthrough, only to find no one there. I didn’t even receive an email or phone call. The rescheduling wasn’t even addressed until three days later, showing a clear lack of professionalism and coordination. ⸻ Bottom Line: Buying a home should be exciting—not filled with stress, delays, and mistrust. Lennar failed to meet even the basic standards of customer service and communication. Not to mention the poor quality for the price paid. I would not recommend them to anyone considering a new home. Proceed with caution. ... More

The home buying experience was not pleasant. Our salesman was good, but when we had to deal with construction, things took a turn for the worse. This isn’t our first home, so we knew the process. When we pointed out flaws or issues, we were told, “this isn’t a custom home.” I wasn’t asking for one, but I was asking for quality work to be done. It doesn’t need to be a custom home for the workmanship to be up to par. The first woman that was assigned to us for quality control check was extremely unprofessional. She was rude and condescending, and when we would point out an issue, all she would say was, “that’s in spec.” Our salesman profusely apologized after witnessing everything, and after we spoke with management, we were provided with someone new for the next walkthrough. The new gentleman was very knowledgeable and professional. But even he had a hard time when we dealt with the construction supervisor who was unprofessional and unwilling to help. It took another conversation between our realtor and management to get things fixed. And this was all after we were moved over to a different house because of all the issues in the first one. Since then, the warranty people have been great. Whenever we put in a warranty repair request, it is handled quickly and there is always someone who follows up to check the quality and ask if we need anything else. ... More

Poor quality materials and construction

Lennar staff was unprofessional and didn't answer emails or phone calls in a timely manner. My experience with the was horrible!

During our final walkthrough, plastic corrugated pipe placed to drain water runoff for entire block. Was told they were permanently, upon closing pipes removed. 2 days later rain and sod soil washed down 3 yards above. Result 3 catch basins plugged with silt. Undermining foundations. They immediately repaired only the areas where future runnoff would affect the unsold homes. Constant battle

While our initial sale person with Lennar was amazing, we quickly had bad experiences with everyone else. So many mistakes: names spelled wrong, wrong documents with errors sent, dates being wrong, items not completed after first walk through. am so thankfully I read everything carefully. Communication was horrible. I understand exactly what we paid for, and we are so happy to be homeowners. However, I would never recommend this company to others.

We received a lot of misinformation. About items that were included but really not included. We didn’t realize the home didn’t include this items until walk through, days before closing.

This process was extremely painful and unfriendly to myself as the homebuyer. I have purchased 4 homes and this was easily the worst experience. The concierge, Debs communicated terribly, was condescending, and was completely unwilling to help us negotiate a closing date, time, and location that was best for us. Our initial request was to close remotely in Florida which we were told could not happen. I asked again to close remotely from the model home in Franklin and was told it was not far enough away from the Carmel office. We drove from Florida to Indiana and were expected to be at final walk-through 9 hours after we arrived in Indiana, at 8:00 am the next day (we were told “hopefully that time works because it has to”) and then drive 30-40 minutes away to Carmel to close on the house and then BACK to Franklin to be in our home. This was all completed with minimal sleep, 15 hours of driving the day before, 3 pets, 2 kids, one of which woke up the same morning with a fever. It is insanely discouraging to spend the amount of money and time it costs to purchase a house for the builder and Lender to be so unwilling to offer any flexibility in these kinds of situations, especially. Our furnace had a gas leak and was inoperable less than a week after moving in. To add, Lennar Mortgage received everything that was asked for. However, a clerical error on the end of Lennar has caused them to contact myself for additional paperwork that was not needed originally although the mortgage has already been sold to another lender (2 months after closing.) ... More

The start of our home buying process began smoothly, with a virtual tour and quickly finding a floor plan that was available and fit our timeline. Everything after that went downhill. We had some trouble communicating the specifics of our loan information with our MLO, primarily the fact we wanted the house in both our names, and some other key details around the cash to close which were not addressed until the last week before the holidays. Our sales rep, Lee, was hard to get a response out of for a while until our closing. We closed the day that the snow storm hit McKinney and no one was there to turn our water on, or help in any way outside of handing me my keys. Lee even had the gall to ask us how we figured out to do this ourselves and if we would be willing to help another homebuyer also left out to dry because of the weather. Tip: if no one is coming in to work; let your buyers know so they can adjust their plans and not put them or anyone else in danger. Or don’t shut off the water the day before someone moves in. It was also never communicated until days prior that our closing would be all virtual. That would have been VERY nice to know ahead of time as we were located in two different states until the day prior. ... More

Firstly I'd like to say that the attention to problems is not addressed . I was told that an issue was resolved but in fact it was not. Still working through it. Day after close found the furnace did not work. Had to submit a warranty claim on day 1. Sod issue. Took more than a month after close to get it placed. Then found that is was all dead and brown. Having to follow up with that now. Found after closing that the stove top burner plates are gone. Have to work that issue. Why? Not a happy camper with the builder at this point!!!

Make sure that you have seen everything ask question Be specific You have to be your own advocate

Lennar, without my authorization, utilized a broker and Dilos Insurance, resulting in a $3,000 annual insurance premium. This fee was not disclosed until the contract signing with the notary, where I felt pressured to proceed. Immediately after acquiring the property, I secured alternate insurance for $850 per year. The subsequent reimbursement process from Dilos Insurance proved problematic. Dilos communicates solely with brokers, and Lennar offered no assistance. Critically, Lennar failed to take responsibility for this unauthorized and unprofessional practice of obtaining insurance using my personal information without my consent. Ultimately, it took four months to recover the $3,000. ... More

Signed on the dotted line, lined up our own mortgage lender and attorney...poof...there went the customer service for Lennar's Sales Team member, Lori. No longer answered emails, didn't tell us how to get vital information regarding our home (mailbox keys, HOA info/login, etc). As soon as you use anyone but their title, mortgage or lawyers, you're dead to them & good luck. Make sure you do an independent inspection of your home prior to move in. Lennar will tell you they have an "independent" inspection but don't believe them. We found 3 code violations and multiple issues with our house, including water damage after their inspection was already completed. Post inspection and since moving in, we've found whole sheets of drywall that weren't properly nailed in place, unsealed tile, uneven and missing flooring/carpet, uneven doorways and doors that don't close properly/are cut incorrectly. The list goes on daily. The only saving grace thus far has been the warranty department. We've had two positive experiences with having major things fixed & if it wasn't for that, I would regret buying this house entirely. Expect to replace pretty much anything builder grade within the first year or so and you'll be much more in tune with the reality of a Lennar home. ... More

At first, our experience with Lennar was fantastic. The loan team moved quickly, and everything seemed to be on track. As active duty military members using a VA loan, we were led to believe that Lennar was coordinating directly with the VA on our behalf. However, after speaking with a VA loan agent, we learned that some of the documents Lennar requested from us should have been handled by them, not us. This raised serious concerns about their transparency and competence in handling VA loans. Despite our reservations, we moved forward. Throughout the process, the team was responsive and helpful—until we signed the paperwork. After closing, communication dropped off almost entirely. We never received a welcome packet, and basic tasks like setting up utilities and ordering trashcans became a frustrating, do-it-yourself process. It felt like Lennar's customer service vanished the moment they secured the sale. To their credit, the construction team did an excellent job, and we have no complaints there. However, the lack of post-sale support was disappointing and made what should have been a seamless transition into homeownership far more stressful than necessary. If you're considering Lennar, be prepared for great service up front—but don’t expect the same level of care once the deal is done. ... More

Not a quality home builder. Told it WASN'T A CUSTOM HOME, so don't expect much.

We purchased our home for $152,000, and while we were excited about the process, the lending experience was a nightmare. Despite being extremely responsive, providing all requested paperwork within 30 minutes, we were repeatedly asked for the same documents over and over. They even required us to write unnecessary explanations for paperwork they already had, making the process frustrating and redundant. As for the home itself, the quality is hit or miss. The paint chips easily, and the flooring feels cheap and low-grade. On the positive side, the stove and oven are nice, but that’s about the best feature. Be prepared to fill in your own sod, as they only provide about 15 feet from the house, leaving large patches of dirt. Overall, the experience felt unnecessarily complicated, and the home quality doesn’t fully match expectations. Would I buy from Lennar again? Probably not. ... More

Good morning, we purchased a home at Geist Manon, our sales associate Heather was friendly and helpful in the beginning but once we signed the deal her total demeanor changed regarding her follow up as she also failed to reply to emails. We felt by sales and contractors as we were just a number and when you send the money we spend on a new home it should be a great experience. We also still have things yet to be fixed from our initial walk through drywall issues, painting touch ups,house cleaning the floors were dusty (drywall dust), outside was a mess due to winter conditions and no one has reached out to follow up. We also build with David Weekly and didn’t have this experience. ... More

This was my first and likely last experience with Lennar. Our sales agent (Christian) was only looking to make a quick sale and I unfortunately did not realize this until it was too late. He became unresponsive to concerns after we signed our initial contract. The Lennar concierge (Del) was not professional and bother line rude. It took longer than necessary to have our concerns addressed after our inspection and walk through. This was purchased as a rental property and we had planned to buy another property but have since changed our minds given the experience. The only positives in this whole experience was our Lennar mortgage loan officer (Brianna). She was an angel. Also the customer service agent (Jose) who did the final walk through was polite and kind Lennar needs to teach their employees that customer service does not stop with the home purchase, but rather begins after the sale has been made. I don't plan to recommend Lennar (especially not the team that worked with us) to family and friends. ... More

My loan officer was great, he was their every step of the way. After the sale John reached out and checked on me. Jessy was good during the walk thru but became unresponsive after the sale was final. I did not like the fact that the house I had a contract on was still been used for site tours. No walkway in the front of the house, you must walk in the grass rain or shine to get to your front door No gutters on the house bummer. The grass was installed in the winter you have more dirt than grass present day I have all weeds. I was given a water hose for irrigation. We are in 2025, and you did not offer a smart home package ? No walking path from garage to the house, inside garage unfinished. Closing was a really bad experience; construction was going on I could not hear the attorney I have to keep asking questions as he keep repeating himself. I love the house however I fell in love the first time I walked into the model, the stairwell and the big Island take the show. Ammie the sales professional did her job by getting me interested in the house welcoming me taking me on tours connecting me with John and then she was off to the next one. I was moving from and did not have a lot of time to house hunt, Lennar was the only company that hah inventory. Anyway, this feedback will not change anything I am sure it will just go to the junk mail anyway thank you all and good luck. ... More

The experience was unacceptable from the start. We were misinformed about multiple important issues by the salesperson. The homeowner orientation was a joke. Noting was explained to us . When we asked about operating the pool we were told I don’t know I’m not a pool guy. We were given no information about how r trash was handled. Essentially nothing was explained to us.

Our overall experience with Lennar so far has been a mix of positives and disappointments. One standout positive has been the exceptional support and responsiveness of the seller agent, Steven—his helpful nature truly made a difference for me and my family. Unfortunately, our experience with the Homebuyer Concierge contact, Sara, has been quite the opposite. She was unresponsive, lacked clear communication, and did not provide the necessary support when we needed her assistance. Additionally, we've faced several issues with the home's quality and the post-sale service. The AC unit makes an unusually loud noise, but customer care dismissed our concerns without even conducting a proper inspection. The garage door is also not balanced correctly, but we were told that if we fix it now, we won’t be eligible for any further balancing services under the warranty period, which feels unreasonable. One of the AC thermostats wasn’t functioning, and when the technician arrived, he discovered that a key component required for the thermostats to operate independently hadn't been installed at all. He had to spend over three hours rectifying this issue—a clear indication that the initial quality checks were not done thoroughly. One of the primary reasons we opted for a new home was to avoid the typical issues often encountered in older homes. However, within just a month, the recurring problems and lack of proper attention from customer care have left us feeling like we’ve purchased a used home. Sadly, many of our concerns have been dismissed or downplayed by customer service, which has been quite frustrating. ... More