Lennar Reviews

The home buying process with Lennar was highly disappointing. Our brand new home looked like it had already been lived in— dings in the walls, imperfections in the paint, torn up baseboards, paint splatters on our upgraded laminate flooring, and carpet, as well as a dirty home that was NOT cleaned after construction before move-in. Both the front and back doors are difficult to close and take a bit of force, while lifting up on the door to get them to close properly. There was no pride in workmanship to be found in our home but rather lots of cut corners. We were not informed upon moving in how to go about getting the gate code or even which post office we were zoned for. We were later informed that this information was supposed to be given to us at closing but it was overlooked. As a military family, we had to put blind faith in this process as we were out of state. We trusted our realtor to guide us in the right direction, but even she was highly disappointed with the quality of our home and interactions with Lennar. Overall, my family has been highly disappointed with the quality of our home, especially for the price we paid, and sadly would not recommend Lennar to anyone we know. After speaking to several of our neighbors, it is evident that we have all had the same issues and that we were not the only ones with this experience, despite being made to feel that way by a couple of Lennar employees. The only positive has been that our interactions with most Lennar employees have been pleasant with only a few that were less than desirable. ... More

Quality was bad. It was not unto Lennar standard. I will never buy again from Lennar.

My interest in Mar 2022 was at 3.75 but because of the three month delay (delayed twice Mar and again May) my interest rate went up to 5.75. Yep still angry

Very unhappy with the overall experience. Once the home was sold to me I had to call various people to get any little information that I needed but everybody has been Very unresponsive. There are things under warranty like my garage door and the ring doorbell for which we do not have the code and I have tried calling multiple times but no response. The light bulbs were fused and now I will need to spend money to get them replaced. I have also sent a request through the Lennar website but no response whatsoever. Also the delay in delivering the house has been so long over 7 months that it was next to impossible to find a renter and took 2 months. I’m just not happy with this experience and will in all probability not buy my next property from Lennar or recommend it to my friends. No concessions were given at all and I am losing money even after renting it out. ... More

We were rushed to close and they were not ready they could’ve taken another couple weeks and gotten things situated. After I came back from the settlement table I came back to a house that had no front door they still cannot fix a problem with with the door that they had so they took the entire front door off. There follow up on a bunch of things is really really bad

You get what you pay for. This pretty much sums it up. They do have a pretty decent and friendly after sales staff that mops up the Problems caused during construction. Don’t expect a quality build.

Expect to be frustrated going through the process. Lennar mad us close on our house before it was ready - the finance people must run the show. They somehow got the CO but our AC didn't work, we had missing drawers, a vent cover, the pool didn't work, missing tile, a warped wall, and more. I asked them to redo many areas of trim and the redo was worse than the original. The subs are not really skilled craftsmen so expect a lot of uneven, misaligned, or warped areas. They do respond to warranty request if you are willing to put a lot of work into submitting, tracking, scheduling, and talking to them and their subs. We are two months in and still waiting for lights on garage, the pool heater to get turned on, trim work to get finished, electrical items to get corrected. The construction manager is a nice guy but he doesn't wright anything down or follow up. So the subs seem to ignore him knowing he probably will not remember or follow up. ... More

The workmanship in the entryway of the front door was poor. The front door wouldn’t open all the way and I had to advocate myself to get it addressed. The first attempt at resolving the issue was sloppy. Then the construction manager stopped replying to my messages. I then had to find another Lennar representative who would help me. Hopefully the warranty manager that I am working with now will resolve the issue but I currently have a front door that doesn’t open all the way.

We unfortunately have had on-going issues such as a main shower water leak and a secondary bathroom exhaust fan leak that have yet to fixed - almost two months now since we moved in! We will not shower in the main bathroom because of the large amount of water that will leak onto the floor after showering. All together we have had about 15 service requests, many of which have been fixed. However, some have not been to date. The quality of work/attention to detail is not apparent in many parts of our house. In fact, our front porch had to be resurfaced due to staining throughout the whole porch. We are hopeful that all issues will be resolved in a timely manner. We do enjoy using the beautiful pool, clubhouse, tennis courts, etc. And we have met many nice neighbors. Lastly, Alex and Victor are pleasant to work with and have been extremely helpful. ... More

Tape and bed seams visible throughout house, front column bricks crooked, light fixtures fell out of ceiling, fence gate won't open or close

Subcontractors: the attention to detail is lacking. No home will ever be perfect but you can tell when a subcontractor cares about the quality of work they complete. These subcontractors left carpet being lifted up in corners, paint on the baseboards, more paint needed on the walls, and the sod is absolutely ridiculous. There are seperations between sod spots the size of my foot. Lennar- If Lennar truly cares about the communities they are building they will have the common grounds sodded and the subcontractors pick up their messes. I continuously pick up trash in my back yard, had gravel sitting in my newly laid sod (which I laid myself) for the last week. Project Managers and Community Managers- They are all great, but its clear they are stretched thin. Lots of potential but I have been let down with the 25-30 items existing on my 30 day walk through. This is also after paying for a buyers expensed home inspection. ... More

Oversold knowing they didn't have supplies, months overdue, and morgage company not in the best interest for the consumer. Overall D- in the experience with lennar, I would not recommend a Lennar home.

my home buying experience was not pleasant. I felt like I was a number, I was told more than once, if you don't want it, there are others that do...way to make one feel welcome. Workmanship was an issue, ongoing, especially dry wall. I had to fight every step of the way to get things done somewhat correctly...no specialty items, just how it should have been done to begin with. If it had not been for BILLY, I would have walked away. He was the only person that was honest and listened to what I had to say. I understand it is a seller's market but there is no pride in workmanship. YOU MUST FIGHT FOR WHAT IS RIGHT, and you should not have to. ... More

The sells guy was awesome, still, the house was late, the rate was changed even if we had lock it, and the landscape job of the house is terrible.

There were several challenges from the very beginning and it took 2 years for Lennar to deliver our home. I can understand that there was a county approval delay and supply chain issues but we didn't have enough transparency through out the process and were left hanging. There were items like soft close toilets mentioned in the data sheet but was not provided and when asked they said they had the right to change and it was a misprint. We got a connected home which is a nice feature although it was in the print, but were told was not available but we ended up getting it. Our neighbors got to select EV charger and we were denied that option. Overall the model of the home is beautiful, but the workman ship and the whole process was very inconsistent and sub standard to say the least. I have bought home before from Toll brothers, Shea and Ryland and the experience with Lennar was my worst out of all. The sales and construction staff tried to do their best but they were just messengers. Lennar didn't focus on building a community at all - there are side walks that do not join - so if you walk in the neighborhood you have to jump in to a ditch before you can get back to the side walk of the perpendicular road, there is not one play area for the kids. I have seen smaller communities built better. ... More

Don't like the experience in the warranty agents. They are not responsive.

Bad Experience with Lennar when it came to building materials, options, and service areas.

People changed left and right. Buck was passed throughout process. Was told these were single family homes in reality there is a shared driveway and it’s a condo. Shoddy work that builder refuses to fix.

We had a hard closing date that Lennar would not budge on even though the house wasn't move in ready. It's been 2 months since closing and our issues have not been resolved yet. The construction manager had made promises that he couldn't deliver on. Not a good look for a national builder like Lennar.

Kevin is horrible. Lennar mortgage ran my social security number without my consent. I had told Kevin that I had my one lender but he would not listen. I felt like he took advantage of me because I was a single mom doing this on my own.

Work order after work order right after moving in

Dan the salesman was great and worked well with us. The problems seem to be with corporate and their response to our concerns. We purchased the home while we were living out of state and across the country so we were not able to observe the progress on our home being built. However, there were certain benchmarks in the building process that Lennar wanted us to be there for. The first was the pre-drywall inspection/ orientation. Since we were coming from across country we asked that we would get three weeks notice. We were assured it would be ready by the date indicated. We flew out for the inspection only to be told our house wasn't ready and that we would do a walk through of the same model at a different address. Our home wasn't ready for the walkthrough for another month. Then it came time for the final home orientation and walkthrough. Due to the fact that we were coming from across country and the airfares were considerably less a week later we asked if they could put it off a week. Corporate would not grant our request and insisted that we be there on their specific dates and close on their time frame. It was clear when we arrived that the home was not even close to being closed. The walkthrough was a disappointment and a disaster. The finishing work was horrible and still rough, the windows were all different types, the miniblinds were not all installed, it had the wrong front door, and there was a myriad of other problems too numerous to list. It was obvious it was a rush job and corporate just wanted the house " off the books". We found that the house was not even close to closing on and we refused to close on it until most of the items were fixed. We ended up closing on the house about a month later. Lennar was not very sympathetic to the trouble and inconvenience they caused us for two cross country trips that they requested we attend but were useless because they weren't on schedule. In all fairness they did pay the airfares for our final trip to close on the house, but they didn't pay any expenses or compensation. Since taking possession of our house, I noticed that the door to the downstairs was put in backwards. It will need to be completely removed and reinstalled. Overall, I feel it was a rush job and there was a lack of attention to detail. Lennar comes across as taking pride in their customer service and quality of workmanship. With the exception of a few individuals, I found neither of these in the purchase of this home. ... More

Our sales representative and construction manager were very nice however you could tell there was too much on their plate. I constantly had to call to get updates. There was very little proactive updates sent to me. Quality of craftsmanship is embarrassing. Our new house orientation was a joke. We took 3 hours marking mistakes instead of going through how to manage our house.

Cutting too many corners, bathroom ceiling downlights that replace a $40 fixture with a $5 fixture but make it virtually impossible for the homeowner to come back and add proper lights. Elimination of any kitchen/breakfast lights and dining room light that are of really poor quality---in a half million dollar plus house. Then there are things like the carpet and padding which is of such poor quality that it has to be replaced in a couple of year, it is the lowest of the low end--wall paint where you can see the brush strokes because the painters watered it down so much to meet their budget allocation for the job which means you really just get a primer coat of all one color, ceiling and walls. There are lots of other things too but this is a good start. Of course you can get by with these things now because of home shortages but it is never right to take that approach with customers or sub contractors. Profits over people usually does not end well for long term competitors. ... More

The is no follow up after a job has been addressed to see if the job was completed and done correctly.