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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Not so great.

  • Carrie C.
  • Verified HomeBuyer
  • March 18, 2025
  • San Tan Valley, AZ

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Lennar responded:
Good morning Carrie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations. If you have any questions or warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. ...

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Very bad communication

  • Abby C.
  • Verified HomeBuyer
  • March 18, 2025
  • Dayton, MN

Unfortunately, my home buying process did not go as planned. As soon as you sign the purchase agreement with Lennar you become nothing to them. Questions were not answered, meetings were not scheduled and therefore missed, and items were different on the house compared to purchase agreement and photos shown. The pre-approval process with Lennar mortgage was seamless, but then as closing got closer communication took a turn. I emailed twice 2-3 weeks leading up to closing, they responded saying they’d be in contact the week of closing. 48 hours before they sent me the statement and wire ...

Lennar responded:
Good morning Abby, Thank you for taking the time to share your experience with us. I’m sorry to hear we did not meet your home purchasing experience expectations. We are happy to hear you are enjoying your home. If you were to have any questions or warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. - Sincerely, Corporate Customer Care

Total Score 2

Quality 4

Trustworthiness 1

Value 2

Responsiveness 1

Great location, horrible workmanship

  • Shaun G.
  • Verified HomeBuyer
  • March 18, 2025
  • Taylors, SC

Horrible finish work, drywall, paint, carpentry. They really cheap out on the finishes...no towel bars, no mirror in the powder room. Have had 2 warranty claims already for electrical outlets not working.

Lennar responded:
Good morning, ...

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

CUSTOMER SERVICE IS GONE AFTER OFFER ACCEPTED

  • Robert A.
  • Verified HomeBuyer
  • March 18, 2025
  • Henderson, NV

Very nice when you expressed interest in a home. After offer accepted, customer service disappears all through the close of the home. No one returns phone calls. Over promise under deliver. Sales person answers her phone when either at the gym or cleaning home and cannot assist. Did not receive gate remotes until eighth day after close. Would not and will not refer Lennar Homes to anyone.

Lennar responded:
Good morning Robert, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations, especially during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

A lot of appliances not working

  • Yue Z.
  • Verified HomeBuyer
  • March 15, 2025
  • Fulshear, TX

Lights blinkers, washers not working, and no water coming out of kitchen faucet.

Lennar responded:
Good afternoon ...

Total Score 2

Quality 1

Trustworthiness 2

Value 4

Responsiveness 2

Terrible communication

  • Nate Y.
  • Verified HomeBuyer
  • March 12, 2025
  • Punta Gorda, FL

Overall poor communication from start to post close. More issues with workmanship than we can count. Should’ve done more research upfront. Lower end priced community, so you get what you pay for. We were excited about the amenities. House is sub par

Lennar responded:
Good afternoon, Nate, Thank you for sharing your experience with us. We are sorry to hear that you experienced poor communication throughout your Homebuying journey and have encountered workmanship issues with your new home. We hope that as a Homeowner, we can provide a better experience moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 4

Responsiveness 2

Not good and would not buy from Lennar again

  • 2757 Hypoluxo R.
  • Verified HomeBuyer
  • March 12, 2025
  • Catawba, NC

Poor communication when I need something. When they want something from your lender or attorney, they are all over it. When it's time to do anything, they literally dictate and bully you on what they want done zero flexibility. The Lennar chosen title company is unresponsive and literally does not care about there "captured" business no risk of losing so why do anything to make the buyer happy. Any issues with the home are treated the same way anything Lennar can do to not help the buyer they will do.

Lennar responded:
Good afternoon, Thank you for sharing your experience with us. We are sorry to hear that you experienced poor communication throughout your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Nothing to be honest

  • Robert L.
  • Verified HomeBuyer
  • March 12, 2025
  • Riverview, FL

Poor communication during home buying and than nothing after. But in a claim because piping is backwards and nit up to code, so instead of fixing the issue correctly. Lennar wants to take a short cut which will affect my whole hot water throu out my house.

Lennar responded:
Good morning ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Not worth the money

  • Peter W.
  • Verified HomeBuyer
  • March 07, 2025
  • Durham, NC

If I wouldn't have lost my deposit I would have backed out of this purchase. I visited the home site just about every week during construction. I was always finding discrepancies and poor workmanship. They would fix just enough to appease me but it was still just the minimum. A crack in the slab almost all the way across from one side to the other, crooked wall plates, waves in the walls, loose studs, gaps in the sheathing, poor scarf joints in the molding, the list goes on. I told the construction manager that he needed to correct the subs for their poor work and was told "if we're too hard ...

Lennar responded:
Good morning ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Poor communication and trust

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2025
  • San Antonio, TX

Lack of communication and professionalism. once the home is sold no one will reply to you and answer questions

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for experiencing a lack of communication and professionalism during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Don’t buy Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2025
  • Ridgefield, WA

Financing was great experience. However, I wasn’t pleased with being told the HOA was not going to be an issue-I’ve still not been able to get my approval and the HOA sends out warning and threats weekly. You shouldn’t lie to prospective buyers. I also am not satisfied with the materials used -such as fence materials and glass shower doors or the cheap plastic bath tub/shower stall. Not to mention a “hybrid “ water heater that doesn’t heat at all. I now need to spend $5000 to change it out. My side yard is exposed to the public- who regularly throw trash on my yard and dog poop. Plus the yard ...

Lennar responded:
Thank you for sharing your experience with us. We're sorry to hear that you've been facing challenges in getting approval from your HOA. We hope they resolve the matter for you soon. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Poor buyer service

  • Kavitha P.
  • Verified HomeBuyer
  • February 26, 2025
  • Sacramento, CA

I have faulty appliance and not been replaced till now. Its been more than 2 months now after I report. So bad quality appliances and response from the representative was pretty bad

Lennar responded:
Good afternoon Kavitha,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that have had issues with your appliance. I will share your concerns with upper management for review and to ensure a more timely resolution process moving forward. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,

Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Cheap materials and poor customer service

  • Mark Allen T.
  • Verified HomeBuyer
  • February 23, 2025
  • Madera, CA

We own a Lennar home in Las Vegas that is well built, with quality materials and great attention to detail. We have been so sad to see that what we expected here was not what we got. It appears that the company saved a few bucks on the bathtub, the carpet, the trim and countless details. I spent a lot of money to have the garage textured and painted... something I expected from Lennar since my Vegas house had that. We love the porcelain tub at our house there and hate the cheap fiberglass one we got here with structural cracks in it. The fit and finish is so cheap we will have to be ...

Lennar responded:
Good afternoon ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not good

  • Lee P.
  • Verified HomeBuyer
  • February 19, 2025
  • Deland, FL

House is built cheap-I had to epoxy garage floor because lennar won’t fix it-that cost ME $2500-and the air conditioner-heater is not proper size for this size house-it’s not big enough- and that was documented by house inspector!floor tiles have lots of chips etc.etc

Lennar responded:
Good afternoon Lee. Thank you for sharing your review. We are sorry to hear that your new home has not met your expectations. For general questions or warranty-related issues, please do not hesitate to contact your local customer care team by submitting a warranty request using your Lennar account. This online portal ensures your request is documented, prioritized, and addressed promptly. You can also access your Lennar Account through the Lennar App. Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Should be better

  • Theresa A.
  • Verified HomeBuyer
  • February 18, 2025
  • Buckeye, AZ

Thought we would give Lennar a second chance. Only good thing about it was our salesman Cody. We received the home on time but it was filthy. We complained on walk thru but nothing changed. We cleaned it ourselves. Workmanship is below par as well as quality of cabinets, appliances. Disappointing.

Lennar responded:
Good afternoon Theresa, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We understand how disappointing it can be to encounter issues with the workmanship and cleanliness of your ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Walk thru and closing

  • Gayle Lynn C.
  • Verified HomeBuyer
  • February 11, 2025
  • Westfield, IN

We did our walk thru a week before we closed and we came back 3 times in that week and nothing had been done in our walk thru so the day before closing we went to the office and our girl got on the phone and called our project manager and got them to start working on all the things that were wrong. But the morning of the closing we came back and several things were wrong and I feel like we were dismissed on all of them and then you are stuck because you have to go to your closing. We have already had to have the mother board replace in our heating system and we haven’t even lived here a ...

Lennar responded:
Good afternoon Gayle, and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. Your feedback is valuable to us, and we have shared it with upper management to ensure a more timely resolution process moving forward. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

Buyer beware

  • William F.
  • Verified HomeBuyer
  • February 11, 2025
  • Moncks Corner, SC

Like used car salesman, they fast talk you to look over and past their work. The cm had no integrity and did not stand by his word. The Sheetrock was poorly done throughout the entire house and even after a month of work still not right.

Lennar responded:
Good afternoon William. Thank you for sharing your experience with us. We are sorry to hear your experience was less than satisfactory. Your feedback is valuable to us, If you would like to share details of your experience, or if outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com so we can help you follow up. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Very poor quality control, very poor listening skills and rush to complete building

  • Benjamin K.
  • Verified HomeBuyer
  • February 03, 2025
  • Katy, TX

Emphasis more on getting the contract signed without proper inspection and taking responsibilities for resolving client's issues. My property had a number of poor finishes and uncompleted snag list of items. This was left for me to arrange post move-in. In addition, I had electrical issues which I was not adequately supported for resolution even though this was a know issue according to the electrical engineer who later fixed the issue. I still have issues to be resolved once I have time to organize it. My experience was a terrible one and would not like it to be repeated.

Lennar responded:
Good afternoon Benjamin. We appreciate you taking the time to share your feedback on your recent Lennar home purchase. We are truly sorry for the experience you've had. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

high priced and not satisfied

  • Venkata C.
  • Verified HomeBuyer
  • January 29, 2025
  • Kyle, TX

its not worth for price paid , it is 30% overpriced , flooring and doors also front porch all are bad quality , plats were dead immediate after closing the house , only best thing i can say is my sales man is very responsive and excellent person

Lennar responded:
Good afternoon Venkata, We appreciate you taking the time to share your feedback on your recent Lennar home purchase. We are sorry to hear we did not meet your expectations. If there are any outstanding warranty items, please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 2

Liars… do not care about the customer after they get your money

  • Daniel D.
  • Verified HomeBuyer
  • January 27, 2025
  • Port Saint Lucie, FL

it was the worst buying experience of any product I’ve ever bought in my entire life. The only good news is my salesman was perfect and very helpful. Also, the community and the neighbors are very friendly and the clubhouse is nice. Other than that it was the worst experience I’ve ever had in my life. They lie through their teeth over and over again. They do not back up their products and they don’t care about the health or welfare of any of their customers. The only reason you should buy here is because of the price. It is definitely lower than every place else and it’s probably because they ...

Lennar responded:
Good afternoon Daniel, Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We regret that your experience did not meet your ...

Total Score 2

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

price dropped significantly in just 2 months - not happy

  • Andrew P.
  • Verified HomeBuyer
  • January 23, 2025
  • San Diego, CA

agent is not as responsive. Wish he would make the effort to help with getting the proper house. in the end, we thought we got a good price but just learned similar model is $100K cheaper. Not happy at all!!

Lennar responded:
Good morning Andrew, Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We regret that your experience did not meet your expectations.
We are committed to improving our services and ensuring a better experience for our homeowners. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 4

Trustworthiness 2

Value 1

Responsiveness 3

Poor Experience - I wish I had read the reviews on this builder

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2025
  • Venice, FL

Buyer beware - false statements by salespeople, archaic, disorganized and unnecessarily time-intensive requirements that customers deal with way too many emails and multiple online platforms and excessive amounts of conversation with multiple employees in multiple departments, to get anything done. I suspect this is intentional, so that buyers just give up reading and writing emails and talking to way too many employees, and they give in to builder demands. Lots of..."didn't you see that in the fine print?" types of things. And zero accountability from management, which apparently won't even ...

Lennar responded:
Thank you for your review. We’re sorry to hear about the issues you encountered during your home-buying ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Poor communication & hard to contact any body in person. All communication though text only

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2025
  • Parrish, FL

Very poor communication Missed promise dates Original close end of August True close end of November Apartment lease ended & after 2 extension had to move out. Lennar Said they would pay for moving & storage of furniture till home completed. Never did

Lennar responded:
Thank you for your review. We’re sorry to hear about the issues you encountered during your home-buying ...

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Low quality / high cost, house made of paper and plastic. Paper Cabinets and Trim, Plastic, floors and windows, low quality. Disappointing.

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2025
  • Lino Lakes, MN

Lennar is primary controlled by Vanguard, Blackrock, and Fidelity. Investment companies, whose goal is to sell as many units at the lowest quality to gain lowest cost to drive up prices of housing. The home we are in is overpriced by $200k for the quality installed.

Lennar responded:
Good morning and thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We're sorry to hear about that the materials used did not meet your quality expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Please do not hesitate to submit any questions or warranty requests online through your Lennar Account. This ensures that your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 3

Trustworthiness 3

Value 1

Responsiveness 3

Would not recommend

  • NaTasha P.
  • Verified HomeBuyer
  • January 17, 2025
  • McDonough, GA

Staff showed signs of incompetence, lies were told about the readiness of the property, loan officer was a fast talker, and often was delayed in response, closing attorneys were big liars and incompetent, onsite realtors told several small lies ( not Malcom). I’d never go with Lennar again or recommend. Emily is great! Promote her.

Lennar responded:
Good morning NaTasha, Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home purchase. We regret that your experience did not meet your expectations.
We hope to earn back your trust and provide a better experience moving forward.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

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