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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21159 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21159 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Attitude of sales guy,the disappointment with closing dates

  • Victor A.
  • Verified HomeBuyer
  • January 12, 2022
  • Crandall, TX

Seller wasn't the most responsive, has an attitude and seem like there was no accountability within the system when reported to higher ups. Closing moved 5 times, family stayed in an extended stay for 2months. Home orientation scheduled while home was not completed yet and then threatened for not completing orientation on an incomplete building. Displeasure about the whole process

Lennar responded:
Hi Victor, thank you for this review. We want to apologize for the incredible inconvenience and frustration your family experienced with the delayed closing of your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - I which they had explained all the explained extras @Such as

  • Susan K.
  • Verified HomeBuyer
  • January 12, 2022
  • Bulverde, TX

I which they had explained all the explained extras @ Such as the water softener and no set up, no screens on the windows etc. All things that raise the cost

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

They really work hard to address 'fit & finish' needs surfacing during the walk through!

  • Craig C.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

Lennar has been fabulous to work with, I've purchased two properties from them and likely will do so again in the future!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - My experience buying my new and first home was a little more

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Valencia, CA

My experience buying my new and first home was a little more stressful than I expected. I was pressured to move in before everything in my house was completely ready and fixed. Now I am still working on getting everything fixed 2 months later and still have to take time out of my schedule to be around for painters, repair people, drywallers, etc. when this should have all been taken care of before I even got my keys and moved in. Also every time I put a request in for a repair they make me schedule a virtual visit where I show the issue and then they let me schedule someone to come out. I ...

Total Score 3


Quality 1

Trustworthiness 5

Responsiveness 2

Fast build in a cool area. Quality is below par. Customer service is average.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Firestone, CO

I like the neighborhood, the area, and customer service for Lenar was alright. The quality of the home is below par. There are warped walls, our heater didn't work for the first 2 months, and contractors seemed upset when they had to come fix something.

Lennar responded:
Hello and thank you for your review. While we are thrilled to hear you are happy with your new neighborhood, we are also sorry to hear of the poor customer service and quality of workmanship in your new home. If there is anything we can do to help going forward, don't hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 2

used the cheapest materials that were available!

  • Abdirizak J.
  • Verified HomeBuyer
  • January 12, 2022
  • Blaine, MN

After the closing, anything that came up was ignored

Lennar responded:
Hi Abdirizak, thank you for this review. We are sorry to hear about the poor follow-up service you have received with your new home. If you have any outstanding items in which we can help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Bad experience so far.

  • Zeeshan M.
  • Verified HomeBuyer
  • January 12, 2022
  • Noblesville, IN

Bad experience so far.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Typical Corporation

  • Eric B.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

Lennar is like any other big corporation once they get your signature they don't care.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Love newly build homes, but avoid Lennar!

  • Bao V.
  • Verified HomeBuyer
  • January 12, 2022
  • Clarksburg, MD

I purchased this home due to hot market and inflation. I couldn’t pick out my own options. Ok, fine. Their construction managers were the worst to dealt with. I had to go to their managers to get approval for everything. Their professionalism made my home buying experience a nightmare. On top of that, too many things were wrong with the house prior to settlement. After settlement, moved in and found more issues with the house. Construction manager did not get a lot of it fixed. However, Lennar send a customer care representative down to assist me and she’s wonderful. The loan officer was also ...

Lennar responded:
Hello Bao, we greatly appreciate you taking the time to write this detailed review of your experience. We want to apologize for the numerous frustrations you have experienced and outlined above. If there are outstanding items that we can assist you with or even follow-up on, please don't hesitate to reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

professionalism

  • Martin K.
  • Verified HomeBuyer
  • January 12, 2022
  • Frederick, MD

trustworthy,quick and responsive,made home buying easy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying and after sales experience

  • Anand R.
  • Verified HomeBuyer
  • January 12, 2022
  • Bothell, WA

My home was the last home in the lot to be built. Overall, the layout is great. The insulation around pipes is noon existent and a upstairs flush will be heard loudly in down. My house being last had additional issues due to hastiness. The floor boards trims had paint bleeding, the plumbing was blocked on day 1, the drywallers hid a light fixture. The water inlet to upstairs leaked causing a removal of large section of dry wall and ceiling. Overall, the quality control is not there but responsiveness has been great to fix these issues.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Lennar - Great customer service, always there to support and help with

  • David H.
  • Verified HomeBuyer
  • January 12, 2022
  • Menifee, CA

Great customer service, always there to support and help with any questions or issues

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Stuck to schedule

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Montgomery, TX

They completed our house on schedule, when many of my neighbors have complained their builder did not. Part of the reason may be the lack of options offered and workmanship that was good but not great. Customer service guys are great!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - not completely happy with the house cheap cabinets noisy appliance

  • Randall G.
  • Verified HomeBuyer
  • January 12, 2022
  • Port Charlotte, FL

not completely happy with the house cheap cabinets noisy appliance all construction work done fast to get it done with very little regard to building a mid price home

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Commitment and follow through

  • Bryan P.
  • Verified HomeBuyer
  • January 12, 2022
  • Henderson, NV

Great service pre closing and post close - best builder BY FAR!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nothing good they are not a good builder and not be trusted when yo buy a home in McHenry. IL for 400K plus I expect tat all the above are being respected - none it was and is horrible experience - legal here we come, I am not done with them!

  • Cornelis V.
  • Verified HomeBuyer
  • January 12, 2022
  • McHenry, IL

Don't deal with them - they lie and will not honor their part, they are selling you and then completely take you for a ride or take advantage of you ! I will never do business with Lennar again in my life, I need to create a legal case to make them listen. Horrible company !!!

Lennar responded:
Hi Cornelis, thank you for sharing this review with us. We want to apologize for the frustrations and disappointment you have experienced with your new home. If there are any issues that still require additional attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Great buying experience, I would recommend in the future.

  • Maria W.
  • Verified HomeBuyer
  • January 12, 2022
  • Riverview, FL

Great buying experience, I would recommend in the future.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Not a single deadline was met.

  • Derek S.
  • Verified HomeBuyer
  • January 12, 2022
  • Friant, CA

If I had known what the home buying experience was going to be like with Lennar I would not have purchased a home with them.

Lennar responded:
Hi Derek, thank you for this review. We are sorry to hear about the numerous delays you experienced and frustrations this must have caused. If you have anything outstanding in which we could assist, please send us a note at at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Quality of build and care given by employees

  • John P.
  • Verified HomeBuyer
  • January 12, 2022
  • Millsboro, DE

Every step of the purchasing experience was handled with utmost respect and care by said employees. The actual build of the house is quality plus and very detailed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I had a great experience with Lennar

  • Abdulwedud K.
  • Verified HomeBuyer
  • January 12, 2022
  • Waxhaw, NC

I had a great experience with Lennar

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tough to do business with. Non responsive. Asenine title closers.

  • James S.
  • Verified HomeBuyer
  • January 12, 2022
  • Davenport, FL

Be very careful. Dot the eyes and cross the tees. STAY ON TOP OF YOUR LENNAR MORTGAGE BROKER AND TITLE CLOSER- AS YOU ARE JUST A NUMBER. Unresponsive after the sale. I am sure this will not get posted!

Lennar responded:
Hi James, thank you for sharing your review. We want to apologize for the poor experience you had with the title and closing teams. Additionally, we are sorry to hear about the poor communication and follow-up you have received. If there are any items that need further attention, please let us know at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

Disappointed in the lack of Customer Service, Quality, and Craftsmanship of our Lennar home

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Fuquay Varina, NC

We are very disappointed with the lack of customer service we have encountered to date, as well as the quality of materials and craftsmanship of our home given the price we paid for it. Throughout the building process, we have pointed out several issues that needed to be addressed in a timely manner so as to prevent future delays, hassles and disruptions. The items were not taken care of then and now we are dealing with the hassle of taking care of them through warranty. It's very sad that the pandemic and "shortage of materials" were used as an excuse to coerce us to continue on with the ...

Lennar responded:
Hello, thank you for leaving your review. We want to apologize for poor customer service and lack of communication. We are sorry to hear of the long delays you have experienced. If there are outstanding items we may assist with or provide follow-up, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - my experience with buying a house from lennar was great.

  • Victor L.
  • Verified HomeBuyer
  • January 12, 2022
  • Sun City Center, FL

my experience with buying a house from lennar was great. they went all out on helping us achieve our goal on becoming homeowner. it's our first time being and everything went very smooth thanks to them. Keep up the great work Lennar you are awesome.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - It was a very easy purchase

  • Jesse G.
  • Verified HomeBuyer
  • January 12, 2022
  • Littleton, CO

It was a very easy purchase

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Poor Business actions, very poor communication, lots of last minute changes to meetings,

  • Montex H.
  • Verified HomeBuyer
  • January 12, 2022
  • New Braunfels, TX

Very poor experience in a 4 home Cash purchase!

Lennar responded:
Hi Montex, thank you for this review. We want to apologize for the poor experience and lack of communication you have received during the purchase of your new home. Please let us know if there is ever anything we can do to help. Our team can be contacted at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

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