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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18249 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18249 Reviews in All Areas

Star Rating Breakdown

5 ★ 7476

4 ★ 3446

3 ★ 3084

2 ★ 1979

1 ★ 2264

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

LENNAR 5 months in

  • Stephen G.
  • Verified HomeBuyer
  • June 25, 2019
  • Naples, FL

Still trying to get home issues cleared. Corrections are made but require additional follow up that has to be requested. Don't feel any urgency or pride in workmanship

Lennar responded:
Thank you for sharing your feedback, Stephen. We are sorry for the experience you described. If you will send your outstanding items to us at corporatecustomercare@lennar.com, we will research and follow-up for you. Thank you.

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Low quality company

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Naples, FL

Low quality company

Lennar responded:
Thank you for the feedback. Please send an email to us at corporatecustomercare@lennar.com if you would like us to review any items of concern.

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Lennar - Everything is falling apart!

  • NeQuoia L.
  • Verified HomeBuyer
  • June 06, 2019
  • Zephyrhills, FL

Everything is falling apart! Too many issues to have only been here 4 months!!!!

Lennar responded:
Thank you for your comment. If you will email your outstanding issues, along with your home address, to corporatecustomercare@lennar.com, we will research and have a member of our team follow-up with you.

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Homeowner

  • Lisa D.
  • Verified HomeBuyer
  • July 16, 2025
  • Princeton, TX

The actual buying experience initially was very smooth, however since closing escrow and moving end to the community I am less than pleased with certain things. 1. - HOA covenants was not provided to me prior to signing purchase agreement nor was it provided to me at the close of escrow. Not being provided a copy and then receiving a violation letter for information that I was unaware is a little off kilter. (not happy) 2. I have followed 3 separate instructions for the homeowner request for community pool key and still have not received key or further communication from Legacy HOA as to ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Great builder if you want your house to almost be finished

  • James L.
  • Verified HomeBuyer
  • July 02, 2025
  • Middletown, DE

Overall we love the home and community but the major issue is the fact that they just will not finish the house. It’s been 2 months since settlement and we’ve had multiple appointments no showed by the builder to fix issues that should have been done prior to settlement after promised that things would be resolved. Honestly our next step will be a lawyer. It’s unfortunate because most could have been done quickly…. Would not recommend the builder to anyone.

Lennar responded:
Good morning, James. Thank you for bringing this to our attention. We’re genuinely sorry to hear that your experience hasn’t met expectations, and we understand how disappointing that can be. We hope to regain your trust moving forward and ensure your experience as a homeowner improves from ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Mandrino

  • Mark M.
  • Verified HomeBuyer
  • June 25, 2025
  • Yulee, FL

every warranty contractor that enters my home tells me you’re company only sells junk air should have know better but the interest rates motivated me to buy a crappy house you cut corners on everything i got what i paid for but never again will i buy a lennar house sales and the loan process was very unprofessional

Lennar responded:
Good morning Mark, thank you for taking the time to share your thoughts. We're disappointed to learn that your experience didn’t meet expectations. If there are any unresolved warranty concerns, please don’t hesitate to send us an email at CorporateCustomerCare@Lennar.com and reference this review. We’d like to ensure your feedback is heard and properly addressed.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Don't do it

  • Nicole T.
  • Verified HomeBuyer
  • May 30, 2025
  • Hendersonville, TN

Very cheaply made for what we paid. You can tell they build these homes in 120 days. Appliances are super cheap. Yes it's quartz countertops but very thin. Cabinets hit other cabinets when they're being opened which leads to paint chipping. Gaps in the trim (not flush with the floor). Cheap wire closet "organization". They had to use a zip off form of insulation for the attic as the HVAC was poorly installed - I know this bc my husband has been in the industry for 10+ years. I mean, the list goes on and on. Lennar Mortgage is beyond awful - and that's an understatement. Home buying process ...

Lennar responded:
Thank you, Nicole, for your feedback. It’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused. We appreciate the positive note regarding your Customer Care Rep. We hope that as you continue settling into your home, we’ll have the opportunity to earn back your trust as we provide the support and service you deserve.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Customer Care

  • Daniel S.
  • Verified HomeBuyer
  • May 20, 2025
  • Summerville, SC

I have sent numerous emails and made several phone calls in regards to registering my equipment. No response

Lennar responded:
Thank you Daniel, for your feedback. We're sorry to hear that your experience with Customer Care has not met your expectations. If there are still outstanding concerns you'd like us to review, please reach out to us at CorporateCustomerCare@Lennar.com and include details from this review. We'd appreciate the chance to make things better and rebuild your confidence in us.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

No accountability

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2025
  • Corpus Christi, TX

There is little accountability with anything. When initially inspecting the house and pointing out the defects that needed to be cleaned up or fixed they promised they would fix them all. We toured the house three days before moving and notice some problems were still not fixed or cleaned, they then promised it will be ready for move in. We show up for move in and the house was still in the same state and they said they cleaned the house. There was dirt in the windows sills, blue tape from the inspection still on the walls and in cabinets, dirt in the showers, tape residue on the flooring, ...

Lennar responded:
Thank you for your honest feedback. We’re disappointed to learn that your experience wasn’t what it should have been. If there’s anything still outstanding, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. We value your input and hope we can work toward restoring your confidence in us.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Constant issues

  • Brandon Douglas C.
  • Verified HomeBuyer
  • May 14, 2025
  • Daytona Beach, FL

One month into ownership and this couldnt be going worse. Every other day there is something new that is going wrong. The grading on the yard is absolutely horrible and everyone is pointing the finger at something else. This is AWFUL and I am beyond disgusted with the way Lennar is handling this. I have standing water in my yard constantly, it smells awful and I cannot mow my grass.

Lennar responded:
Good afternoon Brandon, thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com. Including your review and additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Disappointed with new home!!

  • Ray M.
  • Verified HomeBuyer
  • May 10, 2025
  • Corpus Christi, TX

I regret not hiring my own home inspector. Came across a few dents on garage door, leaking garbage disposal and bad water heater. Put in a work order a few months ago and haven't heard back from anyone. Having bugs come out of back walls on shower. Really disappointed for a new house.

Lennar responded:
Good morning Ray. We're grateful you took the time to share your experience, though we're sorry to hear it wasn't a positive one. If there are any remaining warrantable issues we can assist with, please contact us at CorporateCustomerCare@Lennar.com and include this review so we can follow up. We value your feedback and hope to earn back your trust.
Warm regards,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not very up front

  • Rodney T.
  • Verified HomeBuyer
  • April 23, 2025
  • Henderson, NV

Have a tape recorder with u recording everything the agent says

Lennar responded:
Good morning Rodney, thank you for sharing your feedback. We are sorry to hear you feel the need to record your communications. We hope that moving forward, we can earn back your trust. If there are any outstanding issues, please email CorporateCustomerCare@Lennar.com with details of your concern and referencing this review, so we can look into this and help you by following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Troubled

  • Hilaire V.
  • Verified HomeBuyer
  • April 15, 2025
  • Parrish, FL

Poor redponse time and act to completion

Lennar responded:
Good morning Hilaire, and thank you for sharing your comments. We are sorry to hear about the poor response you have encountered. If there are still outstanding warranty items to be resolved, please email us details and reference this review to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) so we can help follow up. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

No communication after sale. Was told items from punch list would be finished in one week still waiting on most. We are seasonal and have not been informed on many of these items. When we did look, they said they were complete and they weren’t.

  • Harold W.
  • Verified HomeBuyer
  • April 15, 2025
  • Punta Gorda, FL

Everything was good until we closed on the house no communication after! Do not buy!

Lennar responded:
Good afternoon Harold and thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Not what I expected.

  • Steven P.
  • Verified HomeBuyer
  • April 07, 2025
  • Crandall, TX

I was not told the truth about a lot of things. The quality of the builders was not good. Once I moved in, someone left the floors so dirty full of mud and dust. They also decided to take a #2 in the owners suite. Lennar is so tacky and disgusting. After settling in the home you actually notice how bad the chaulking is, missing screws, drywall repair, horrible sod installation and garge door opener wires everywhere. Not to mention the warranty guy takes a long time to fix warranty request and keeps scratching the cheap floor lenar provided for this home. Very Disappointed

Lennar responded:
Good afternoon Steven, and thank you for sharing your experience with us. We are sorry to hear about the condition of your home and the quality issues you have experienced. If there are still outstanding items to be resolved, please do not hesitate to send us an email with details to CorporateCustomerCare@Lennar.com referencing this review. Moving forward, please do not hesitate to contact your local customer care team by submitting a warranty/service request using your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

You get what you pay for

  • Melissa B.
  • Verified HomeBuyer
  • April 02, 2025
  • Rosharon, TX

Lennar is a very basic home builder whose quality comes in on the lower end for workmanship and materials. They invest heavily in "quality control" and "customer care" that is mostly a facade. That money would be better directed at increasing the quality of labor and adding a few basics like towel bars and shower curtain rods that they cut corners on. If they would adopt a "done right the first time" they would not need an entire multi-level team of "quality control" and "customer care" reps who are little more than dispatchers taught to placate homeowners with words but deliver little in ...

Lennar responded:
Good afternoon Melissa, We are so sorry to hear that your home did not meet your expectations.
We sincerely hope that we do earn back your trust by providing exceptional customer care experience moving forward. Please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Vineyard

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2025
  • Lebanon, TN

Run the other way.

Lennar responded:
Good afternoon, and thank you for your review. We are sorry to hear we did not meet your ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

delayed clsoing, poor wormanship, either lazy or not being supervised and hoping no one notices

  • AMRIT KAUR BOPARAI, TRUSTEE OF THE A.
  • Verified HomeBuyer
  • January 11, 2025
  • Clovis, CA

gave us a home that they did not even clean. at least when you buy a car they wash it for you but buy a lennar home and they dont; bother cleaning up dust and debris. literally had to take leaf blower to clean dirt out of garage. paint on door knobs, ghost doors, gaps in grout all over. missing flashing on roof, no gutters, cracke cement. paint spray on front porch cement. the list goes not...

Lennar responded:
Good afternoon Amrit, we appreciate you taking the time to share your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

Last time I will buy Lennar

  • Brian Lavor C.
  • Verified HomeBuyer
  • January 11, 2025
  • Anna, TX

Buying a Lennar home has been the worse experience of buying a home, and I have bought several homes. From the lender process to resolving build issues has been a disaster. I filed a repair request after closing and it has now been 3 weeks and the issue still is not resolved. The repair has not been scheduled yet for it to be corrected. I would encourage people to be careful when dealing with Lennar.

Lennar responded:
Good morning Brian, and thank you for sharing your homebuying experience with us. We are sorry to hear that your experience has not met your expectations. We understand how frustrating it can be not to get your issues resolved. If there are still outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist you. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2025
  • San Diego, CA

DO NOT close escrow until all punch list item is complete. Inspect home carefully

Lennar responded:
Good morning, Thank you for sharing your feedback with us. If you would like to share any further details, or if you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Very poor quality of construction

  • Manohar K.
  • Verified HomeBuyer
  • January 03, 2025
  • San Diego, CA

Recently moved to hudson-2 home, surprised observing day to day problems. - poor quality of construction. - water leakage when i turn on heater. - fire sprinkler leaking water. - wooden floor tile is not properly installed. - paint is peeling if we just touch wall.

Lennar responded:
Good afternoon Manohar Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with your new home. We understand how disappointing it can be to face issues with ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Lennar used to do better

  • Sergio A. Gurgel, as Trustees of T.
  • Verified HomeBuyer
  • January 03, 2025
  • Rancho Mission Viejo, CA

This is my third Lennar home. Everything from quality, customer service, process, purchasing experience, etc., everything has deteriorated over time. Lennar used to do better.

Lennar responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations, especially as a repeat customer. We take pride in providing quality homes and exceptional customer service, and it’s disheartening to hear that you feel these areas have declined over time. Your feedback is invaluable, and we would love to understand more about your specific concerns. Please feel free to reach out to us directly at CorporateCustomerCare@Lennar.com referencing this review so we can work with you to address these issues and improve your experience moving forward. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Closing time was atrocious. Follow up on repairs and fixing of broken or improperly installed items was absolutely terrible and very inefficient.

  • James M.
  • Verified HomeBuyer
  • December 26, 2024
  • Parrish, FL

Don not rely on homebuilder or workers as you have to watch and inspect everything they build or try and correct.

Lennar responded:
Good afternoon James, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We understand how upsetting it can be to follow up on repairs or improperly installed items. If there are any outstanding items that still need to be addressed, please email us the details, referencing this review, at LennarNews@Lennar.com, so we can assist you in following up on these ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Mediocre at Best

  • Anonymous
  • Verified HomeBuyer
  • December 19, 2024
  • Punta Gorda, FL

Mediocre workmanship, fast finish to meet their deadline, which meant even more corners were cut. Painting over light switches, bad wood stain on the railings. Overall pretty cheap looking. Plus the closing experience with Lennar Mortgage was a disaster. I would not buy another Lennar home.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced with your home-buying experience and with the quality of your new home. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not a experience worth writing about

  • Anonymous
  • Verified HomeBuyer
  • December 12, 2024
  • Raleigh, NC

Lenner drives to be a builder who cares about buyer experiences and this has hired buyer concierge and new home celebrations etc, but in really it doesn’t matter and the same old working model and vendor management is in place. Construction Manager pushes things to vendors and don’t follow up properly to ensure the issues are taken care off. New home celebration guy just shows up to make paint touch ups. People put hard earned money into these investments - do you think it is a joke?

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced getting issues resolved during your home buying experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your concerns, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

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