Lennar Reviews

We had our closing March 10. We drove from Colorado to Texas into a winter vortex with 2 labradors, 2 cats, two cars and a trailer. Got stranded in the blizzard. Our trailer got stuck at a hotel with no rooms. So we slept in the car freezing all night till we could get towed in the morning. We get to Frisco Tx on March 9 stay in a hotel. (Remember we have to get 2 cats and two dogs (one’s a tripod) in the hotels for the past few nights driving. Always have to take an elevator.) Now Lennar only does virtual closing and we have to be out of hotel by 11am. They want the closing at 10am. 10am they could not get their end to work… over an hour trying and now we have to be out of hotel. Now we have to try to find Wifi somewhere to finish the closing. As we leave one of our cats escapes. We try forever to get her back but finally do. McDonald’s and Starbucks nearby have no space for the trailer to park. So we have to keep driving around till we found a place with WiFi and a spot to park trailer. In this city that was a nightmare to find. But we finally find a place get and start to close on the house. During the closing she did say March 11 was marked in some areas. I said it has March 10 then for some reason they changed to March 11 but talked to (won’t mention her name here) and said we needed it back to March 10, so they changed it back. And it was changed since we were online with someone for closing on the 10th with an appointment for the 10th!!! So she changed the few areas that still said 11th. We paid cash for the house. We were set; so we headed to the office to get our keys. We are tired, stressed and just ready for this nightmare to end and get into our home. At the office we are told we can’t get our keys…try again tomorrow. What?? You have our money..we just closed …they said at closing we can go pick up our keys….why?? They say….You are scheduled for the 11th to receive your keys. Come back tomorrow. Just thinking of going through another hotel stay with our pets..almost losing one, carrying the tripod Labrador into the hotel again. I lost it. I was calling everyone. We were out in the car for 5 hours with our two cats and two labs in the heat in front of the office begging for our keys!! We had closing papers, confirmation they had our money..house completely paid for and we could not get our keys!!! Finally after all day waiting in our car in front of the office..sweating..dogs panting …we got our keys. What an awful company to buy from!! We were warned not to buy from Lennar but did not listen. Lesson learned. Listen to your friends and family when they say something is bad!! ... More

The process started out good, we were working with Ali initially. They transferred out case to Heather H. And everything fell apart. She continually called to ask fir documents that were sent 2 to 3 times already, still I was patient, until she contacted us on the day of closing asking for paystubs and w2's. Now keep in mind these documents were sent at the very beginning of this process. I asked her if this was normal to ask for these things on day of closing. In my mind everything would have been in order by then. At this point, they transferred us back to Ali G. We were told we needed 18 thousand more dollars to make this happen ( now we are day after closing). We also needed 6 thousand additional dollars for reserves. Up until this point, I had never heard the word " reserves". We were guaranteed to get that 6 thousand back after closing. I was told to get a wire transfer from a family member and that money would be returned to us about 2 weeks after closing. I borrowed money with the full intent to pay them back immediately. Well, as the days went by, I checked in on this and we were only getting back 3400 of the 6 thousand reserve dollars. Lennar did not hold true to 80% of the lies that they told us. It was a very frustrating and disapointing experience. My husband and I both missed work on 2 different occasions when we were told we were closing. I think I cried more during that time then i ever have, it was awful. After the closing date, we were told that this would not happen if we didn't come up with 24 thousand dollars. I had already bought furniture, had plans to have family down. You can understand how upsetting this would be. I don't know what Heather H. Was doing but she certainly wasn't doing her job. As a senior loan officer for Lennar, I would expect some professionalism and knowledge from her. She left out critical details, lost documents over and over again and basically steered us in the wrong direction the entire time. I really b would not recommend Lennar to anyone I know. That being said, I love the house, it's beautiful. Just go with another mortgage lender, DON'T USE LENNAR. ... More

Very bad experience. Dish washer didn’t work properly, door lock didn’t work and ring either. Nothing can be solved by Lennar so I have to waste my time trying to call to the individual warranty. I moved to the community without mailbox. One month picking up the mail at usps. Now they are giving the mailbox key. But I have to drive to doral to pick it up. Everything is very inconvenient

I was so excited to buy my first home. I was consistently sold a false narrative and dragged through this process. It was quite miserable from beginning to end.

I love my new home BUT the process was not pleasant. The mortage company was not very good. I was told multiple quotes as to how much I was going to need for closing. My closing date was a nightmare, the Benito and (the other woman s name I can't remember) were not great.

My experience from start to end was worst. Lost of lying from different Lennar Reps in terms of what they are telling verbally and cheating with signed doc. Hiding lot of details from customer up front. I made sure to convey my experience with my community who are heavy in investment in real estate to beware from scamming Lennar with all proofs I had. Thank you, Vimlesh

My home buying process was a roller coaster, to say the least. It started with a classic bait-and-switch tactic regarding the deal, followed by misleading information about loan qualifications. To get me interested, I was told that I qualified for a USDA loan based on my circumstances. However, after I submitted my earnest money—which is supposed to be refundable—I was suddenly informed that I didn’t meet the qualifications after all. This was particularly frustrating because my agreement to move forward was contingent on using that specific loan. Despite that, they refused to refund my earnest money. To make matters worse, the loan officer was incredibly unprofessional. He changed the financing type without informing me—on three separate occasions—and continued to send Docusign documents without explanation. When I asked for clarity and requested to be notified before documents were sent, I was brushed off. Needless to say, if I ever had to work with Trent or Chaz again to purchase a Lennar property, I would absolutely take my business elsewhere. ... More

They built the different house than we requested and signed up for. We wanted a 5-bed not a 4-bed house and found out they did the opposite to a neighbor 3 doors down which leads me to believe they just got the plans mixed up. We didn’t find out until the final walkthrough and the closing process was disjointed and took longer than it should’ve. The initial sales rep was great but everything after that was a struggle at best. The after care team has been good though.

not transparent at all during buying and value for the home prices. I would not recommend to any of our friends

My experience was the worst probably in this community. I started off renting first. When I was renting I had an excellent experience in the community so I decided to start the process of buying. As I was looking around to different communities my husband wanted to stay in the same community we currently were looking into. He talked to the woman in the front office to see if or what we can do. She gave him a number to a man named Oliver. Oliver contacted and started the process. We put the earnest money down and just did what we were supposed to do as buyers. I put my 60 days notice into the rental company. Anticipating that since we had the go that we were clear to move. We did the celebration and it came down to the closing day and in the morning of the closing day Oliver called upset and told us we were denied due to 2 hours on my pay check. (It was short due to the holiday time, I had no PTO because I just started working as a nurse) I was devastated. My husband contacted the agents boss and they referred us to another company. At this point, I was just going to rent. The funny thing is I found a renter that was going to rent the same house that I was going to buy. So a man named Stephen contacted me from another lender. I told him what happened and that I was not convinced that he can get me approved. His exact words "I understand that you had a horrible experience, give me 3 days and if I don't get you approved you can go and rent"....3 days come I get the call that I was approved. With me being still distraught. I still was not convinced, because we were denied the day of the closing. Stephen knew. He still wanted to prove to me that he was able to do what he promised. I handed in the same documents that I did to Oliver. I went to my closing within 2 weeks. I thank Stephen and the NorthStar team for getting us approved. Now the reason why I gave a 1 star for "Overall home buying experience". I felt like 2 certain people in the office NOT Tiona (I apologize if I spelled her name wrong) was intentionally trying not to give us this house. The sad part about it is that out of all of the same houses they built they continuously showed the house to others and allowed them to go in there with there shoes on during bad weather. (Mind you I rented a house right behind the home we were buying.) So we seen everything. They could of shown the home across the street to it. But they didn't! I even requested if the people they shown the house too could put on shoe covers. Never happened. The reason why I put a 2 stars for "Quality of workmanship and materials" you don't see the quality of the home until after you move into it. I will put the best I can to make it mine but the home was put up fast and there are little issues that we have been taking pictures and recording. The drywall is coming apart like buckling, the was does not come out of the showers, the caulking is half done. Carpet was dirty. Blinds was not put up right to where it would turn all of the way. When we moved in the next day I go outside someone intentionally stomped my pretty bushes over. They are completely damaged. I was so upset. So I am in the process to replace them within the next few weeks and putting up security cameras. Lots more. Trustworthiness is a 1 star because they promised to do things that still weren't done. The value for the price paid. I gave a 4 star only because this is what the house was appraised at. I feel that after looking at other communities in the same price range they are more valuable. Although, I like my home. I was just turned off from the entire experience with Lennar. The reason why I put a 1 star the the "Responsiveness to issues, is because EVERYTIME I would ask for something I felt like a black sheep of the community. I am the ONLY owner that does NOT have that cute little "Private Residence sign" the most hurtful part to this is when I asked Tiona. She told me to come and get it from the office. I sent my son and the other agent in the office told him she had no sticks to the sign, so he came home and said that she said that she will bring it tomorrow. The most hurtful part is the next day I come home "ALL" of the new owners on the street (8 people) had their little "Private Residents Sign" on their yard and they are not even moved in yet. So my husband went and bought me two black signs to make me feel better. He tried but again it does not feel the same. :( I am going to put this review on every platform. I wish I went through another community maybe my review would have been different! ... More

The overall process is lack of consideration from customers interest. Bad loan processes, so-so home quality, and after purchase support is not caring

I’ve owned several homes and understand the process of buying and selling real estate. From the sales process to final close, it was bumpy and riddled with issues primarily around communication and a lack of clarity in details. Additional issues surfaced in general knowledge related to titling the home as I wanted. The initial response brushed it off then later was casted as a “I’ve never seen it done like that in 20 years” approach. I finally got it resolved as I initially wanted by pushing the issue further. The mortgage process was poor and lacked understanding and direction. The process attempted to mechanize something that ignored nuances of individual circumstances. Build quality of the home is ok. Although the details matter such as paint quality (chips real easy when doing a basic wipe down), picture windows in common spaces, inconvenient placement of light switches, and sloppy caulking and paint in various spots. Also, nearly all the door knobs came loose. Minor things to fix but Lennar is strict about their warranty and not doing work that will jeopardize that set up. I’m satisfied and neutral on the quality. But ask me in a year after I’ve had time to live in the home. Our family will stay in the home and make it our own. But I will never buy a Lennar new build again after my experience. ... More

The experience was horrible. I found folks at Lennar to be unethical, rude, and somewhat hostile.

The experience was not pleasant it was a lot of balls drop during the process a lot of back and forth a lot of being lied to. A lot of unnecessary spending and a lot of unanswered questions or just being ignored. Communication was terrible. Would never buy from them again

We paid for a 3rd party inspection report which was sent to the construction manager to take care of prior to our closing the day of our final walkthrough half of the items weren’t taken care of and he promised he would take care of them if we signed off on the home. The biggest item that I am still upset about is our driveway which was not properly leveled prior to laying the pavers and it has dips throughout. I have copies of written communication from Chase our construction manager saying it will be taken care of both prior to our closing and after and that “the price has been approved” but here we are 3 months after our closing with no resolution. This whole experience confirms to me that our satisfaction as buyers was totally set aside just so Lennar could squeeze another home closing in at the end of November at fiscal year end. ... More

Lennar offered great incentives, but were quick to try and deny our application. They made us jump hurdles, i.e. requested my wife to get a letter from management at current employer only to find out we couldn't use it and she was basically forced to get a job within 2 weeks in a new state. Closing was in limbo for well over a month which finally closed a week before Christmas. House we were living in was emptied out and we were essentially homeless if it didn't close. My children lost their Christmas and the process was simply unacceptable. I want to clarify this was Lennar lending department. Steven with the actual sales team on site was phenomenal and helped push the process along. Our file ended up being pushed to the higher ups who eventually got us across the finish line, but it felt as though they never wanted to close with the incentives initially offered. I would not purchase a home through Lennar ever again and had I known the extent of what my family would have been put through out of the gate, we would have never pursued this property. ... More

The salesperson, Alex, was outstanding and was attentive to our needs within his authority/control. However we were very dissatisfied with the workmanship (paint, carpentry, landscaping (unlevel, dead grass, irrigation system heads sticking up too high, etc)). The tubs are basically useless because they are way too short for an average height adult (taller than 4 feet). Great square footage and amenities for the dollar but the workmanship needs improvements.

How a gas leak, plumbing issues (shower not draining) electrical issues got past “inspection” is beyond me! Simple things as installing doors properly for the safety of their home buyers is clearly not a value no integrity behind their name! I’ve been here 1 month and have yet to actually feel comfortable in this home! DONT BUY IF YOU DO HIRE AND PAY FOR YOUR OWN INSPECTION!!!

The whole process was very overwhelming and messy. We were pushed to close so quickly in this home that had alot of issues to be addressed. We made it aware during walk through, and they told us to just submit a ticket in warranty and they will cover it. The response time from everyone has been very delayed. We are still having issues to this day with our address not being able to be validated because it is a new construction home. We couldn't connect our utilities due to these companies not being able to find our home in their system (new build which is understandable). So with that being said, I was constantly sending them emails that I can't connect our utilites and i am in fear of waking up to no power or water in our house. They said no worries we are going to let you know 5 days before we decide to disconnect your services. I woke up this morning with everything turned off and no notice that this was going to happen. When I made Lennar aware of this, they said oh yeah we disconnected services to your name please call them to set it up. This is so unprofessional and I never want to buy a home with Lennar again. As a first time home owner , I was excited about this experienced but they robbed the joy from us with how we were and have been treated. Even from closing day, the people who were suppose to help us with the paperwork and signing looked miserable working their job. We were so excited to close and they displayed zero emotion during the process , we even felt bad asking for them to take our picture with the new home owner sign because they looked like they wanted us to leave so they can go home. Overall, the only thing I can say was positive was the promos that we were given but that does not trump over the terrible experience we had since day 1. ... More

I recently purchased a home from this builder, and unfortunately, my experience has been far from satisfactory. When we bought the home, we trusted the pricing and assumed we were making a good choice. However, within less than few weeks of our purchase, the builder started offering discounts on the same homes by approximately $50,000 to $70,000. This is not only frustrating but also incredibly disheartening as a new homeowner. It feels like the builder is not trustworthy and is primarily focused on short-term profits rather than long-term customer satisfaction. Such a significant price drop in such a short time not only undervalues the homes of existing buyers but also questions the fairness of their pricing strategy. For the price we paid, I expected transparency and fairness, neither of which were delivered. I cannot recommend LENNAR HOMES to anyone who values their hard-earned money. If you are considering buying from them, I strongly urge you to think twice. For me, this purchase feels like an overpayment for a property that the builder themselves doesn’t seem to believe is worth the original price. Additionally, I had an unpleasant experience working with the builder’s sales agent. They lacked full knowledge of the process, often leaving me confused and without clear answer and anything that you ask them, the upfront response is NO. Save yourself the regret and explore other options before committing to this builder. They’re simply not worth the price they’re asking. ... More

1. The first day I moved in-no hot water, 2. Second week, price sediment in shower to find out main sewer line was not draining- house was not up to code 3. Nick was great on getting things fixed on his end, everyone else was terrible, especially Brooke the virtual consultant 4. Loose shingles on roof. ALL OF ThIS & the inconvenience I lived with for two weeks because of the sewer made buying from Lennar a nightmare.

The representatives at the Lennar office for Eastland Crandall showed little effort in assisting, and their response time to emails and texts was disappointing. Also, discrepancy between the website listing and actual appliances.

I was very excited to buy a home in this community. First of all, they didn’t finish the home until the day of closing. They were still working on that day just until I closed and then vanished. Work outside and inside was pending. I had reported the plumbing issue and was told it will be taken care of. They have installed a non-standard bathtub and surrounding wall which does not fit and due to which lot of water is going to waste. I raised several requests but all requests have been closed without any resolution. I am very disappointed with my decision to buy here.

MY HOME WAS NOT READY FOR MOVING BECAUSE OF OTHER CONSTRUCTION. AND THEY DO NOT RESPOND TO MY CONCERNS AND QUESTIONS.

I’m very unhappy to have bought this home in a new community. I moved in on 11/27/2024. - I still today, 1/16/2025, don’t have cable/internet service- for the longest time Xfinity said my address is not on the map, then they didn’t have a permit, then they did, and still waiting on the email to continue; -The Master Bathroom toilet keeps getting stopped up but no other ones in the house. While the toilet is stopped up, I can’t run the faucet for more than 5-10 seconds, nor take a shower, as the water in toilet makes a bubbling sound. If I ran the faucet long or took a shower, the toilet will overflow all over the floor; - In the kitchen and Master Bathroom, the grout is terrible; - Even though the shower doors are closed while taking a shower, water still comes out of the doors and onto the floor a little. - The driveway is too narrow and there’s not a lot of space to get myself and things in and out of the car unless you step on the grass. My driveway is not straight but a slight L-shape and it’s hard to place the car correctly and also backing out. Sometimes, the car goes off the sides as I’m backing out, and on the rocks; - The windows were hard to open all over the house, and I don’t feel they are double-pane as I can feel the air from outside coming in and it’s very cold air in Winter; - The smell of manure is around the area as I’m assuming it’s used to grow the grass- so when I go outside, it’s not a good feeling to smell the air; - The tap water smells like heavy chemical- like chlorine; - The house is not designed right, in that, the water line is in the storage room upstairs, so if someone wants to put in a Water Treatment System it has to go all the way upstairs, and heavy salt bags need to be brought upstairs all the time; - The painting was badly done in the house, and Lennar makes the buyer go around with a worker and put blue tape on all the bad spots. The painting by workers had lots of paint drips, and dents and scratches on walls and frames; - It’s way too hot in the upstairs loft area and very hot in the storage room. No one would be able to sleep comfortably in the guestroom without a window open- and therefore, cold air drifting on the person sleeping. I had the plumbing company “balance” the air / vents in house and they said ALL the vents were closed in the downstairs area. The livingroom, dining room and kitchen is cold, while again it’s hot upstairs, and Master Bedroom has a moderate level of heat; - The back area of house- the concrete area is so small you could hardly fit a nice bigger table and chairs; - A window rattles when wind blows harder and the worker couldn’t find the problem, but I’m still left with the sound; - I don’t like that Lennar worker told me that I have to buy all the filters in storage room furnace area, and change the filters every month due to workers outside creating all the dust and stuff in air, and the filter will be dirty all the time. I don’t feel that I should pay for those expensive filters ever!; - The cabinets in kitchen had so many nicks and dents in them, and the left over look on the surface of the cabinets from cleaning swirls of the cleaning fluid; - There’s not a lot of room in laundry room between the machines and wall for moving around and placing laundry basket in front of the machines; - The flame in the fireplace is not wider and taller - and therefore making it look like a smaller flame in the fireplace- which not a very cozy look; VERY UNHAPPY WITH MY LENNAR BUILDING HOME, and my neighbors are saying they are having a lot of the same problems as myself. ... More