Lennar Reviews

Unhappy with your sales team, and terribly unhappy with the Lennar loan process. Promises made but we're not fulfilled and my sales lady was not at all helpful. When I asked her for help, I got nothing but referrals with no interest in trying to be helpful.... Just excuses.

Buying a home should be an exciting time, but after a life-sucking buying experience the excitement is long gone. We were lied to by the community representative. Multiple issues with the lender. Couple that with once you're in the house issue after issue pops up. Quality control issues that were missed while by the builder and then us while being rushed through our new home orientation. The things we did point out still not being done when we move in. Looking more closely at all the finishes around the house and realizing how sloppy the craftsmanship is. Drywall chunks still around the showers... the list goes on. I almost walked away right before closing and I feel like I should have. The one positive is that the warranty team has been very helpful with the claims I have submitted after being in the house 1 month. ... More

lazy and shortcuts no standards of quality

Lennar did not fix items before our closing as promised. Much of the blue tape was removed even though the issues had not been resolved. Items are slowly being addressed via warranty tickets weeks later.

I was so excited to find a new Lennar Home for sale in Lockhart, Tx. I had a great experience when I'd previously purchased a new build home with Lennar in 2013 in Austin Tx. This time; however, my experience was highly disappointing. I've had multiple issues in my new home to include a significantly broken piece of wood trimming out my garage door that was simply nailed on and painted over. I've been advocating to have the inside of my garage door trimmed out, where there are two inch gaps running down the sides and in the corners. Lennar and the builders used only the cheapest of sinks, tubs, counter tops and flooring as possible. The shower rods fell down and were the cheapest on the market. I've purchased 5 homes in my lifetime. I've never had such a frustrating and disappointing experience. Per Lennar's "creative financing" option after selling my mortgage loan at 4.75%, my monthly principal payment is just over $200 and my monthly accrued interest loan payment is over $600. As for completing all the documentation required. I had no less than 5 to 6 people with Lennar contacting me via email for about a month. The communication from all but two staff was unclear, vague, confusing and pressured. The onsite staff here in Lockhart have been responsive and worked hard to make repairs needed after I moved in. I now have a sense of impending costs due to my experience thus far. One final comment just to give a sense of just how neglectful my house appears, there is no wall paint behind my stove and the refrigerated appears to have been dumped in it's place, is not level and not of the trays inside of is were in place. ... More

Hit or miss as far as having issues resolved. Several items still not taken care of. Overall, not the best experience

Had a terrible experience , as an investor I would have hoped they would have worked to keep my business. I am still working to fix issues with the house 2 months after closing Loan was transferred before first payment and no one could tell me where. Among other issues before closing

Lennar selling agent was unresponsive throughout the entire process! Issues at initial walk through were not resolved prior to final walk through. This was a model so I would have expected better quality from the beginning.

A lot of promises to get us in the house. No one knows what the right hand is doing through the whole process. Lack of communication with sells people to loan officer to contractors! Signing day shows up and no one from Lennar was there, called them and they said it’s normal for us not to be there for signing day that the title company will walk you through everything you need to know! Promise us some of our closing cost back and said, oh in the middle of your contract the state changed your closing cost and we can’t give you back your money! Should have had an attorney with us!

The finish work on Lennar homes is sloppy and the materials used are cheap. I have had to replace 4 lights in the 4 weeks I have lived in the brand new home because the lights are of poor quality. The front door is already coming apart and the dishwasher has a work order in to be repaired. The upstairs floors pop when walking across them. The materials used in Lennar homes are inexpensive and will not last the life of the home. I will have to spend my own money to replace all of the recessed lights because they are bad quality. These are things that should not be breaking in a brand new home.

I fell in love with the house, but the company was not trustworthy, unhelpful, and does not follow through.

I have always thought highly of Lennar until now. The purchasing experience was very stressful and the whole process was disconnected. The sale agent, Trisha was very unprofessional and stopped all communication with me after I signed the contract to purchase the home. The original finance officer, Sandra transferred me to another finance officer without notice and that is when it became extremely confusing because the numbers changed and there was no clear explanation. Construction team was a hit and miss, some were great; others; not so much. The only team that made it bearable was the customer care staff. They were actually the only people that were professional and willing to assist. ... More

Really a 2.5-2.75 star rating for me. I want to start by saying I really love the community and my home. I have found some of the materials and initial painting to only be so-so. There was some patch work done in our master bathroom that wasn't painted over just before we moved in. Not a huge deal, but as a brand new build you expect perfection and don't expect small projects with your home right out of the gate. I have also noticed the paint on the walls is very easy to scuff and when cleaning seems to strip away very easily. Almost as if their wasn't good priming done first. Same with the baseboards. That brings me to my second point.The fact that the garage door opener was not included, neither was the attic space ladder/closure in the garage. It wasn't disclosed to us before purchasing the home, so be aware you'll have to put in some additional money for that when purchasing one of these new build homes. Not the end of the world, but a bit annoying. The biggest thing that rubbed me the wrong way was how pressured I felt to opt for Lennar financing. I found and went through my own mortgage broker, but looked into the Lennar financing just to see my options. When I decided to stay with my broker I got calls and texts flirting on the line of threats and harassment that my loan might not go through but that their team could secure it. That doesn't leave a good taste in my mouth. As I said nothing was straight out threatened but heavily implied. Definitely walking a gray line of my legal rights of freedom to choose financing. Luckily, I moved forward with my broker and had no issues- just as my broker reassured me there wouldn't be. Beware of these tactics as well! Again, I do love the house overall and my community. Just wish a few things had gone a little differently. It will make me cautious on who I purchase from in the future.... ... More

AC thermostat older model no wifi enable no sync need to control manualy each one. No towel hangers in bath. Kitchen counter tops poor quality and thicker than regular size sharp edges. Selling solar but if ask any questions about it your guys reply talk to solar company? Overall quality is poorer than previously built lennar homes. Your mortgage finance team has no time to talk with customer.2 days 3 different decisions for loan aproval..

Whenever there were questions or needs nobody was there to help. Concierge was useless. Lender left without saying anything before closing. Builders didn't even get permit for solar until after 30 days at closing. Francisco has been the only helpful person

Not a very good experience..

Overall Homebuying experience with Lennar has been a "nightmare". First they would not put in the right outside light like "every other house" on my street has, they told me there was a blue print change but if you go through the neighborhood you will see that my house and only 1 other has NO outside light like all the other houses. Then the gas leak that I had to find and had to have the gas company come out to fix. Then the water is running and the water company is charging me an arm in leg because the metor was broke. Now the sprinkler system is leaking and Lennar keeps sending out workers that DONT speak english to fix but its still an ongoing problem.............the list just keeps going. Oh and I am disabled so go figure!!!!!!! ... More

Didn't have a smooth process.

If you buy a house from Lennar, make sure you ask questions all informations that you're confused on because they dont explain things to you to level that you'll understand it and they expect that your comprehension about home buying informations are same as theirs. Another thing, make sure you review all paperworks before you sign the closing or as the notary agent explain stuff to you because again, the lender doesnt put out information to where your "credits" goes to and ours almost didnt get all credited because of lack of communication from lender. For inspections, their representative doesnt have honor on their words, if you see a discrepancy, make sure that they take care of it before you accept the house and its in writing, we got promised that some discrepancy will be corrected on our final walkthrough but since its not on the writing, we didn't get them to fix it because they dont deal with pest control even though its been promised on the final walk through. Dont trust any of their representative and double check all parts of your house as much as you can. If there's other property thats for sale close to our preferred location, we probably cancel purchasing this property and buy the other. I hope no other people will experience all the stuff that we experienced with this company. ... More

Lennar has responded quickly, but after nearly 2 months many issues are still not resolved. The workmanship is poor, and we have been dealing with a very hot upstairs due to A/C issues. The price and location was good, but we have been underwhelmed thus far.

Lennar used to be much higher quality however now has cut many corners to save even the smallest amount of money. They are now a small step above KB even with their "Everythings Included" slogan. The reason I went through with the purchase was the financing incentives.

I was excited to do my first house build - a dream achievement! However, this was not the new home buyer experience I expected from a touted national builder. Lennar gets an "F" for communication - from my 'concierge' to the mortgage company to the escrow manager to the customer care team. Emails contain erroneous information, days and dates are incorrect. Most shocking was when it was suggested that I sign a legal document the author knew contained information that was flat-out wrong because she didn't know how to correct it without tech help. (I didn't sign it until corrected.) I've even received a work order from a Lennar employee to fix a garage for a Lennar client in Phoenix, complete with name, address, and phone number of the client. (I wonder which other homeowners have erroneously received my info....) You'll find quality issues in your new home. Take the time to review it carefully. I spent 3 hours on my walkthru a week before closing and still didn't find every issue. I found a crack in the foundation wall, gouges in my bathtubs, a leaky faucet, a dented fridge, crooked outlets and door hardware galore (try a level tool when installing - it might help...), and nail holes needing fill to name a few. I opened five service requests in the first six days I lived here. (Then I had multiple 'virtual' meetings with Lennar's customer care service - you have to be at home for these - who then scheduled other meetings for repairs and sometimes the vendor actually comes at the scheduled time, and sometimes they rescheduled at the last minute, but you need to be home just in case they do show up.) This is a churn-them-out building process, and the quality is on par. Don't move in if the yard is not finished! Wait to close until grading, landscaping and sod are all laid and completed. I moved in prior, so there is post-closing "escrow work" to be done. The process is terrible. I'm either not informed that work is going to be done - like when they started laying my sidewalk on a day I had appliance deliveries planned - or I'm notified it will be done on a certain day and it isn't. I was called home from work (40 mins away) because workers arrived to install a driveway that day. The email I received about install, however, said it would be installed several days later. I asked if they would be replacing the cracked, pitted sidewalk along the street prior to installing the driveway (it runs through the driveway, so fixing it first seems logical) but apparently they only replace if the city won't sign off on the work when Lennar asks for a final inspection of the property to get their money out of escrow. Next I was told my block in the development would be the first to be graded in a series, yet they started at the complete OPPOSITE end of the set planned. Needless to day its a week later and I'm one of the last 2 homes that have still not had their lot graded. They'll tell you that you need to be home for certain work like irrigation installation, but they can't tell you what day that work will take place. Very frustrating if you are employed or if you travel or if you have ANY structure in your schedule.... If you plan to use Lennar Mortgage, I recommend checking other providers. If you do go this route, don't expect to get timely approval. I was extremely proactive. I started the application process and was pre-approved at the beginning of the build. I checked in with my loan officer along the way, including reaching out a month prior to closing to see if they had everything they needed because I was packing to move and everything was going in boxes. I was assured they had what they needed. A week prior to closing they had not confirmed the loan and were suddenly asking me for more documents, including copies of documents I had already provided! Also, read your closing fees proposal very carefully. There are multiple HOAs in Watermark. Make sure you only have line item fees for the ones that apply to YOUR home. Watch for a Lennar Insurance fee line, even if you've provided proof that you secured homeowners insurance from another provider. I had extra HOAs and Lennar Insurance on my initial closing document that did not apply (I was told by my loan officer it's typical for these to be incorrect in this development.) And the final kick was when they sent information about my mortgage after closing not to the mortgage property address, but to an address that I informed them had changed 8 months prior. Question EVERY fee - particularly HOA fees. Every house belongs to the Watermark Master Association. Ask for the list of all fees that will be assessed. They'll tell you about the annual fee in sales, but are not so transparent about the "HOA set-up" fee and the "Working Capital" fee you'll pay at closing. Nor will they tell you that after you close you'll be required to pay another $100 "account setup" fee. Get the details up front. The bright spots were my sales rep, Jason, and my final construction manager, Justin. (And yes, I had multiple during this 7-month project.) Both individuals are real people who care about their work and want to see things done properly. Thanks to them for making an effort to resolve when issues arose. In short, if I could do it over I would skip Lennar. I like the layout of my home, but overall, the negatives have placed a huge shadow over the new build experience. Find a custom builder to make your dream a reality. Choose Lennar and reality might bite back. ... More

I bought an investment property recently from Lennar. Overall very bad experience, not worth the price I paid, I was talked into this by realtor was compensated on top of the regular commissions for selling a bunch of units over a weekend. They are allowing a huge chunk of the community for investors which is not ideal for the primary residents or investors. Their interest rates are really high and the overall experience with their lender was worse. They keep asking for same documents, very chaotic, confused all the time. Thoroughly disappointed with the whole process. Their sales, lender and realtor have become a nice group who are after to get gullible investors. I would not touch another Lennar community again. Recently invested in another community from a different builder and quite happy with the outcome there. Couple of my contacts had similar experience with Lennar! ... More

The house itself is a tragedy, the longer I live here the more horrible things become apparent regarding the "quality" of these homes. Wiring -Ask about the wiring, because they will skimp out on it if able. They use 14 guage wiring throughout most of the house where they could, so hope you don't like gaming on a pc or two cause good luck with it not tripping the breaker every so often. -Want to mount stuff in your garage? Good luck with that! They have wires running every which way through almost every stud of 2 of the 3 walls making most of the space useless! They never heard of cable manage meant I guess. -Oh also pray that they even put all the wires in! Inspector missed it somehow but there was no wire connected to the outlets in the island so no power! That took a week to get resolves. Effort in building -It becomes super apparent how quickly they put these houses up and how little experience and skill the workers have when it comes to building. -Discovered a hole in the drywall that was painted over with the piece that was broken off, barely pressed it and it fell in between the wall. -They painted around the extra pile of bricks they gave you for the front of the house, which was so insulting and lazy -They didn't paint over the drywall holes they filled in until I told them to, if I hadn't I'd have these off colored circles around my house -The workers don't know how to mount things into studs or use drywall anchors, Mt bathroom had the towel racks just raw dogged into the wall with no anchors and not into studs even though the rack was 16in long. Like I don't do this type of work at all but even I know that. -They forgot to put a backflow converter in the sprinkler system which I should have taken pictures of and documented cause that is very illegal!! -There is a quarter in gap between the dry wall and garage floor with nothing filling in the gap like trim or just putting the dry wall flush -They get these "special" brand of windows that aren't much better than regular ones and come to find out, the company makes their windows non standard so you have to go them for overpriced screens if you want those -I don't think they used any seller and cheated out on the paint, which speaking of which they said we'd get a bucket of paint upon moving in and never heard back about that. Buying Process -They don't communicate well with each other or the buyer during the process. We told them we were 3hrs away from where the house was located and they ignored that fact several times and gave us 7-8am times and also repeatedly changed the meetings without consulting us about whether or not it would work. If you know what you are doing then go for it, but the only thing I've gotten from this house as a first time home buyer is to steer clear from lennar and check this place myself instead of having an inspector do it. So many missed things and problems that were never mentioned or caught ... More

Lennar professional does not seems very helpful and responsive.