Lennar Reviews

Our recent purchase of a home from Lennar, unfortunately, was far from smooth experience. While the house itself is okay, though we had to point a few things to repair in 2 external inspections and 2 walks we did before closing; the whole process of buying was frustrating. Lennar offered no flexibility on anything — from minor adjustments to deadlines, there was little room for negotiation or understanding. To make matters worse, management was practically impossible to reach. It was difficult to get answers to even the most basic questions. I expected a more customer-focused approach, especially for such a significant purchase. Not the smooth experience I had hoped for. Even our real estate agents expressed that in their decades of working in industry, they never had any of their clients or for themselves see a bad customer service at the level Lennar showed. ... More

They were incredibly convincing until we passed the time with our earnest money. They stated that Lennar cared, and even though they generally don’t install radon mitigation systems, they would take care of their customers. They didn’t. The level on our home was the equivalent of smoking 80 cigarettes per day And we have two children, and children are 10 to 12 times more likely to develop cancer due to radon exposure. Materials are cheap, if you wipe the wall with a napkin, white paint comes off of the wall and that’s not even with a chemical on the napkin. The caulking in the bathroom separated from the tub within the first week of moving in. You can feel tack strips throughout the carpet of the home, even though we asked multiple times for it to be fixed. It even cut my daughters toe. One of the walls was crooked, they fixed the wall, but never came back to paint it, so it’s just left the color of the putty or whatever they use which is not the color of the home even though we have requested it to be fixed. Honestly, it’s been horrible for a brand new home. Not the best experience by far, especially for how expensive these houses are. It’s more expensive to live in Utah than it is in California. ... More

I should have stayed at Oltoff builders in Clover grove! First walk through problems not taken care of, second walk through problems still not taken care of. Once you close no one seems to care All the big electric boxes and the AT&T bic should have been put in the backyards. Looks terrible out front. Bad Bad Bad!!

We paid for shutters which were not measured and ordered prior to close of escrow, as we were somehow missed in the process. Nearly 2 months after close and providing data repeatedly, we have not received any response or updates on activation status for solar from Sunnova. Subcontractors are below standard. Welcome orientation did not explain the walkthrough process well, and customer service rep did not show up to introduce himself. We had to find out who is our rep, although he has been pretty helpful since. Affiliated Lennar Insurance wasted our time reaching out to us to offer us a quote which was invalid, and we scrambled to find other insurance alternatives. Quality of the house is yet to be determined. Cannot say we will recommend Lennar. ... More

This is my first time buying with Lennar, would I do it again ? NO the quality of materials used are the cheapest they can find. As I watch the new builds down the street, I see unskilled day labor being used. They break a door and toss it. No care is given to the quality of work or workers! To be honest, they really need to find good at least half skilled labor. Mostly I see unskilled illegals working. Brought in by the truckload daily, no lie they work, but have no idea what they are doing. My low voltage electric to doorbell was put in as a 16volt and should have been a 24 voltage, the "best" electrician was sent out with a sidekick that didn't speak English. We were told there was no problem and we just didn't know what we were doing. A week later I was right and the Ring doorbell was burnt out by the wrong voltage being used!! Had to call them out for an electric short in the bedroom and the ceiling fan blowing the fuse. The box in the ceiling was broken, but added anyway then painted over in an attempt to hide it! Again the "best" electrician was sent. He blamed us and said we caused it. When my husband attempted to show him the problem (a pinched wire in the wall) he again said we must have caused it and then ran out the door with his minion. Honestly, if I knew all this, I would have skipped over this builder all together! It's a nightmare. The ceramic floor was floated and grouted correctly.. kind of.. but never sealed ! We were told in a year they will check it, regrout and then WE have to seal it??? Um, I've never heard of such a thing! The garage is supposed to be a 2 car, but only if you do not have any extra stuff to store there. We have to park in the driveway because you cannot get 2 cars in it and get out without a can opener. Again, who builds a house like that.??? Also, no storage ANYWHERE! The attic area was insulated wrong and most areas of the house inside and out were not sealed with caulk correctly. Ants and other things get in and we had to finish the work correctly. Unbelievable- i will sell as soon as i can to find something more livable. ... More

Bought a show home Was told by the sales person that we walk the home and mark anything that needs to be taken care of.went to a walk through with a couple of Lennar representatives and was told that I bought my home as is they did help with a few things. Me as a homeowner when I sold my house the new buyers walked my home and marked a few things that they wanted repaired as I thought Lennar would do. Also I bough the furniture in the show home a peace of furniture was missing For two months now I have tried to get this replaced but no one at Lennar wants to help! Danny M

Hi, Purchased home through Lennar. Went through in initial orientation, found a water leak in master bathroom. No follow up after the initial leak found. I was told management will contact, after multiple calls still no one followed up. Only when things got near the closing date, did i receive a call from the membet support and they were able to get me the updates. I was suppose to receive my closing gift, its been two months no update on this one as well. The quality of products, door knob handles, used seems very low quality.

Between AC not working day of move in after multiple issues prior to closing, ants, overall bad workmanship, shower needing to be replaced, sewage smell, faulty wiring, faulty plumbing, and almost everything being “not covered after closing. Would not recommend. They build these houses so fast and don’t care what happens after closing. Only nice people are the Sale Agents, after that it’s no good. If they do come out for “warrantable” defects, it’s “we’re doing you a favor”. Need some sense of responsibility.

When looking at the home, we were told that ALL lawn and landscape maintenance was covered - lie. We were told that the gates would start to be closed for security - lie. We were told that the amenities we are paying for are for use of only residents - lie, because the gates are left open anyone can and do come in to user our sports courts, pool, and trespass fish. I have submitted two requests to get the swamp that is the drainage area on the side of my home - nothing. If anyone reading this is considering buying from Lennar, look elsewhere. You will be told anything to get you to buy only to find out that you have been lied to. ... More

There were no lights fixtures in any of the bedrooms no towel bars in any of the bathrooms the painting was sloppy the cocking & plater was sloppy I expected more for as much as this house cost

Most of the poor experience began at the time of the final walk. Nothing on the list had been completed. Numerous drywall issues throughout, bad paint. Entire new build fit and finish left a lot to be desired. When meeting with Lennar Reps, a couple of them stated "I didn't build it". Frustrating to hear when you are speaking to someone wearing a Lennar shirt. Was finally able to get things sorted out but took a visit with Division President to do so.

Lennar has gotten so big they have lost sight of customer service and quality home building. It appears to be more about the sale and getting the houses up as fast as possible no matter what. Quality of the homes is seriously lacking. The interior finish work is extremely sloppy. The materials used are sub-standard. The interior paint job is one thin coat of flat paint. After third-party home inspection multiple areas were not to code and had to be redone. The home buying process is cumbersome and not buyer friendly.

Very disappointed in the over all experience of my first home buying process.

Make sure your home is FULLY completed because once you move in they drag their feet on getting your repairs or even things that need to be completed, completed. The communication is extremely poor between their people and from the construction manager to contractors, etc.. been in my home for almost 2 months and still waiting on items to get fixed/completed. They are more concerned with selling more houses so they will try to complete those before really caring to attend to your needs although you have already moved into your home.

Thought we made a good choice. Buying part was rough and a lot of bad information and uninformed people. Once moved in, if we communicate issues found, nobody cares or shows up to fix them. Really thought Lennar was better than this. Thought wrong.

Of the entire process with Lennar, the best part was our Sales Agent. He was friendly, responsible and very responsive. With the construction team, there are a lot of opportunities for improvement, both from the strategic leadership and the ground execution team. From a strategic perspective, don’t nickel and dime on such a huge purchase. Make sure the fixtures are quality fixtures with a long life. The construction leadership team took a very cheap route in deciding materials and focused on tiny margins. Some of the items that make the experience very bad are as follows: The garage door was not fixed upto 3 weeks after closing. I had planned many improvement projects before moving in and was planning to use the Garage for storing the materials (e.g. blinds, backsplash) for the installers. Due to this, I had to spend a lot of money and time running around to coordinate the work. Work quality is below par – there is no pride in the work. Fixtures are cheap, quality of output is not worthy of a big purchase. Some e.gs. i. Toilets were dirty from previous use. That is absolutely ridiculous. Your cleaning crew should have done a better job. ii. Electrical faceplates were slanted, flooring chipped, basement door chipped – some of these were not fixed by closing and some are still not fixed. iii. Recessed lights were dirty – it was highlighted during orientation and still not fixed. Orientation was very rushed and misinformed. It was as if they were trying to pull one on us. They should have clearly mentioned it is also a walkthrough for defects ahead of time and allotted sufficient time. USPS mailbox did not work 10 days after closing – important documents like mortgage and utilities statements were not available until I had access to the mailbox. Shouldn’t some check if all kesy work before handing it over? Very sloppy. During the closing and orientation, the team should have walked us through where the mailbox was located and how to access it instead of me running around each and every mailbox to try to locate it. Once again, orientation team needs to budget more time and be more patient. Warranty care is a joke The whole process is made to make it difficult for the homeowner. Not a single request I had raised so far was completed. There were two hardwood floors that were supposed to be fix and were promised at closing. I was told someone named Nicole will get in touch, but it has been 2 months closing and there is no word. Every request is delayed for a virtual appointment. You can’t schedule the virtual appointment when opening the request. They deliberately make you wait a day before sending an email. Even then, there is only one day that is open, which is a week away. How can you plan? Open up the calendar and make the appointment scheduling as part of opening the request. ... More

House defect include: unfinished dry wall, recess not working and solar system still not working after many attempts to fix it. It had to take time off work to wait for contractors that do not show up. Just terrible.

Lennar team work is worst. Sales team , builder , lender , attorney all are pointing others not helping to buyer in right time. Lender and builder are not cooperative. Helpless. Overall experience is worst about Lennar team work. First name : MJ Eshwars.

While the people that work at Lennar have been nice and ok to work with, the quality of the home simply is not there -- especially for the price. This is hands down the lowest quality home we have ever lived in despite it being the most expensive we have ever purchased. If there was a cheaper material to be purchased or a corner that could be cut, Lennar took it. Sadly we are not happy in our brand new home and do not recommend purchasing from Lennar.

Lennar is one of the largest homebuilders. I expected so much more from Lennar and our new home. Lennar tried to use the bully/gorilla approach to get us to sign paperwork (even inaccurate contract paperwork), and use all their services (Lennar Title, Lennar Escrow, Lennar Insurance, Lennar Design Center, Lennar Mortgage, etc.). For example, if you don't use both Lennar Escrow and Title, they jack up the price on Escrow fees to make it financially difficult not to use them. They offer incentives when you buy ($20K toward improvements) but then when you go to the design center to choose flooring, for example, the flooring is so outrageously expensive it consumes all the incentives (flooring thru their Design Center was quoted at $34K for approx 2100 sq ft of luxury vinyl plank. Better quality flooring from a commercial vendor was $15K. So the Lennar game is simple (if we give you $20K in incentives, then you end up paying $15K out of pocket anyway. But, then we would have used up our incentive money and still paid $15K). We went with a commercial flooring company, got significantly better flooring than what Lennar offered, paid $15K, and used the $20K incentive money to pay most of the cost for the solar system that we had to either purchase or lease (we live in CA and new homes must have solar). And speaking of solar, since we must have solar, Lennar does not allow you to choose your solar company. We had to use their contractor (which I believe Lennar is affiliated with or even owns a portion of Sunnova) and we had to pay $28K for a 4KW system. We just installed a very similar system on my daughter's house and we only paid $23K for that system. As a captive audience, I believe Lennar takes advantage of the customer. A specific example of bullying: Lennar could not complete construction and meet the original closing date of March 14, 2024. They pushed that out until April 24, 2024. However, they tried to get us to sign paperwork (and this went on for weeks as I kept pushing back) that stated the Buyer has requested a change in escrow closing date. I told them we did not request a change in escrow closing date, we will not sign. They insisted it wasn't a big deal, just a letter that needed signing. I asked why they were requesting we sign a document we both know is false. And we were repeatedly told not to worry, it was just a simple letter. After weeks of pushing back, we were finally told we didn't have to sign it since we had already moved in and we had paid cash!? If we didn't push back, Lennar would have had us sign a knowingly false document. We don't know why they were so adamant we sign but assume there must be a metric about how many homes close on time and they wanted it to appear they closed on time, but that we requested the delay. So careful with all legal documents and read them all and understand them. Looking at Customer Care and Customer Service, the quality of the homes Lennar builds could be questioned. We understand a home has a lot of materials and parts, and requires a lot of labor; however, that doesn't mean the house should not be in tip top shape when we are to move in. You wouldn't drive a car off a lot if the paint was uneven, the doors didn't close fully and latch, the interior had scratches, and/or if the car was really dirty. Lennar did not do a good job of cleaning our home prior to them "forcing" us to close escrow. Carpeting had stains (grease and what appeared to some blood), cabinets had scuffs, countertops had scuffs, fiberglass tub had nicks and scratches, walls were painted unevenly due to some areas not even having 1 full coat covering texture, shower tile floor had been walked on with dirty boots and grout not protected so it was very dirty, exterior paint was not applied well and in many areas bare wood was still visible, not all cabinetry was squared up and the dishwasher nook was too small for the dishwasher door to open properly, and there are many more issues on our list. Perhaps the worst part about this is now that we are moved in and have no leverage like we did before closing, repairs are hard to get done, we must be home for 4-hour windows of time (that is what Lennar contractors give you), and now in many cases, they come out do work, mess other stuff up, and then must come back. They are not all careful when working in your new home. Hooking up our ice cube maker line (because the installer forget to do that) resulted in the refrigerator having to be pulled out. While pulling out by manhandling, our new cabinets were chipped and the wood cabinet trim was forced out of alignment. When flushed, our toilet water line made a banging noise. To remedy that, an anti-hammer device was installed on the toilet tank line where the line comes out of the wall. Now we have this unsightly device in our bathroom (if the lines in the wall were strapped or secured properly, this would not have been an issue). There are many more issues being worked on. It would be better quality to just do it right the first time (and not cut corners hoping the buyer will not notice, or won't care, or will just get beaten down with all the time wasted waiting around for repair people to show up). Put plastic protection on fiberglass tubs, cover the countertops with rosin paper or plastic, cover floor grout with paper, apply 2 solid coats of paint, don't shove a dishwasher in a cabinet slightly too small to fit the dishwasher, do a thorough house cleaning before closing, and don't make your customers have to pay for an inspector or do their own exhaustive inspection for something that is your responsibility. As a Lennar employee, think about the car analogy and if you would be happy seeing that new car with cosmetic and functional shortcomings? So don't treat us that way. And respect our time as if it were as valuable as yours. By not having the house 100% ready for move in, that forces us as your customers to have to dedicate hours and hours of our time waiting!! ... More

These homes are not tailored to buyers, just to sell, if you expect that they will make even small changes to layout, color or anything for you, to the home, then you would need to go through a different builder, because they don't do that here, my experience is not a good one, so I will not recommend to others.

I would never buy a house from Lennar again! Lennar cut every corner possible to increase their profit. My townhome in the Estuaries in Huntsville is missing drywall in a closet, paint is peeling from the walls, and they didn't install crown molding or kitchen pendent lights to cut costs even though they used pictures with crown molding and lights in the advertisement. Multiple cabinets are broken by what looks like someone standing on the edge of the cabinet. My neighbor's shower had mortar or concrete poured down the drain by the builder and had to have his entire shower plumbing jackhammered to break up the concrete. I wish I could upload pictures for everyone to see the poor quality! ... More

I was pushed to close when the house was not finished and ready for closing just because Lennars only priority is to meet their monthly sales numbers, not client satisfaction, service and quality. There were multiple unfinished things in the house … the punch list at walkthrough had over fifty items that needed to be done or fixed. Then as soon as we closed and Lennar got paid in full there were no responses or support to get things fixed. Multiple emails and visits to the sales center to try to get any attention. It has been 2 months from closing and not all things are done or fixed to satisfaction. Terrible experience and quality in closing. I would reconsider buying from Lennar if I had to do it all over again ... More

The model home and things in it are much different than the final products or things added to the different homesites. Finish is terrible, materials are cheaper than cheap. It feels like we need to renovate even though it's a new house.... the smallest toilets and appliances.

Had a terrible communication with loan process and now having a terrible time getting issues under warranty taken care of.