Lennar Reviews

Homeowners are doing their part of maintaining their properties. However, LANNAR is lacking on their part. Overgrown grass and weed make it difficult to use the sidewalks. In addition, to getting bit by animals or reptiles in the Overgrown grass and crap grass.

So, there were multiple cracks on the masonry of our Lanai, it was hard to ignore. The construction manager kept saying it was within code. We had to put up quite the fuss, including consulting a lawyer to get them to fix the cracked Lanai on our supposed new house. Since moving in, one of our house numbers fell off. 3 out of the 4 house numbers were glued on instead of being nailed down. It's still not fixed. First, we needed to put in a service request online. Then we had to set up a virtual appointment to show them the issue ( only available during weekdays during work hours mind you) and then will need to schedule the actual appointment to get the work done. So yeah, they don't make it easy to get help to fix their mistakes. ... More

Lennar rushed to close on the property. They scheduled 5 walk throughs at the same time with the same person. Units were lacking appliances, closet doors, garage doors and garage floor coating. The fit and finish represents a rushed build. It’s a month and a half later and unit is not complete.

Lenders I worked with, (Jami in financing), rude and unprofessional. Building manager, (Tyler), (Natures Trail), makes promises that doesn't t come to fruition and loses key to home to my front door. Staff overall friendly, but once locked in, completely fade to 0. If Lennar wants to beat the competition, they should train their staff to be there for the customers even after the closing date.

I didn’t care for the experience Lennar had to offer, from loan approval to buying. You guys talk a big talk to get us in, but I didn’t care for the final product, I’m not one to complain because I know how to fix anything. But truly Lennar if I could say sux, I would but I just can’t. Anyhoo, I will not recommend anyone to go through this experience said to say, I mean just ask my wife she has it all written down, all of Lennar’s mistakes

It is useless to have a preclosing walk thru no Lennar rep cares.

Very bad can't get anyone who cares to fix major problems

The sales manager was very hostile to me and showed zero human feeling to any challenges that the buyer has. His goal was just to get the property sold at the end of the month to preserve his bonus. This is the most inhuman treatment I have ever had from a seller of a home and I expected Lennar to do better.

We had issues with our walkthroughs and continue to have issues almost 2 months after closing. Each walkthrough, construction issues were not addressed and more issues were created due to sloppy workmanship. We had a confrontation with the construction supervisor, Rob, and then he called the salesperson, Allen, while we were in the office to yell and cuss him out for allowing us into the home that we had already put money down. A crack in our kitchen cabinet was addressed multiple times and the same crack continues to come back because it was somehow caulked rather than replacing the cabinet. After closing, we put in a work order to have the cabinet replaced, the cabinet vendor came out not prepared and we continue to wait for a response. After closing, we discovered a crack in the granite countertop, that our customer service rep, Alex stated is not covered under the warranty. We let him know that we had not even moved into the house so there was no way we created that damage. He took a look at the crack and said it didn't look like there was negligence our part because of the odd place the crack was in. He would have to speak with his supervisor, but we have not heard anything back. ... More

Had a really bad experience, the sales person lie to us, was misleading and overall the experience was awful. The materials are cheap and the work is fast done, the pain the workmanship is poorly done and fast way done, when you are paying almost a half of million for your home you expect to be done properly, just very disappointed and will not recommend it to anyone not even my worst enemy

Was promised to have a meeting with the warranty guy and that never happened.

Make sure to check everything before closing. They will rush you saying you will miss the closing by promising we will do it later. After closing, they will change it saying you have to reach out to warranty team. This is ridiculous. Hvac switches are interchanged, light dome is missing. Backyard landscaping screwed up. Lot more to say.. Sales person involve in everything and when you say something is not right, the response is let construction team handles it. Shame!!

I recently bought a home with Lennar what started a smooth process quickly went sour.. As expected the lender needed a lot of information and documentation which was fine but as time went on they kept going back and fourth on what they needed even asking for forms that were not available and disregarding the documents I sent that had the information they were looking for although a long process and poor expectations being set I understand it’s a lot to work with but could have been made easier and more coordinated. When I finally closed on the hike after changing the expected move in date twice and doing the final walkthrough the house was a wreck. Mud all throughout the house and walls, a small hole in the wall, caulking removed in large areas, light figure hanging from the ceiling, someone used the bathroom and don’t flush their feces, along with trash laying around the house and more if I’m being honest I thought I was in the wrong house. I was promised the house would be cleaned and the driveway/sidewalk power washed the morning of closing and clearly neither were done. I submitted a claim to have texture redone in two spots and that was done but then was promised the painters would come the following Tuesday. Tuesday came and I’m sure you can already guess what happened. No communication was made or effort to reschedule the paint for the texture and I am still currently waiting. I let them know and got no response. Everything that was promised to me was not received the bare minimum was not received I truly was very unhappy with this experience especially it being my first home. ... More

It was difficult getting anyone when you needed answers to immediate questions, always had to leave messages and wait for responses. It was nerve wrecking to wait as needed answers to make informed decisions.

Construction quality is very poor. When issues are bring to construction manager he states that is going to be fix but most is not being done yet. My AC just stop working and contact the construction manages and he send a ticket to the company that install it, and now they are saying that I'm going to be charged for them to go and look what is the problem, I just move in and it is under warranty but still being charged. Hope all the issues get resolved but have almost no faint in the construction people and if the same people who did it wrong is sent to fix it, I don't see how is going to be resolved. So far it's being a bad experience and I do not recommend to buy a house at this location ... More

I’ve been terribly disappointed in the build quality of this house overall. The whole house feels rushed. The garage was left in terrible shape. The drywall tape isn’t fully secured to the wall. They used mud to cover big gaps around light fixtures, windows, and calk around door panels. The furnace was labeled incorrectly in the fuse panel, which was discovered because it kept blowing the fuse. When the electrician came to fix it he looked at the furnace and found it was wired incorrectly. Wires weren’t tightened down causing the power to arc, and trip the fuse. There is a full size wood nail sticking out through my stairs about 1.5 inches. The lamp post wasn’t completely installed, and tightened down. There was a bad electrical socket installed in the kitchen causing a loss of power to other sockets. The problem is the bad socket was covered with drywall so no one even knew it was there. The airflow on the furnace was marked the wrong direction so for 2 months I had the filters installed backwards. I’m pretty sure a light in the hallway is wired to the incorrect switch. I’ve been here for just over 2 months and every week there is a new discovery of a problem caused by poor craftsmanship. Big regrets buying this overpriced house. ... More

Terrible management yard looks terrible couldn’t answer any questions and walked out

Everything started well, but there were issues at our 1st walk through that were never addressed. Windows and sliding doors were not aligned, chips in paint, chips n bath tub, chip in flooring. By second walk through things were still not fix Mark said check it off so you close and we will come fix any remaining issues…… Not the case the process to submit tickets is terrible and the follow up was worse. The biggest issue wears an electrical breaker was going off at the walk through. I identified it and asked for it to be investigated, at the second walk through the only fix was that the breakers was reset, then tripped again. The electrician was called and the wire was fried, he stated it was a big fire risk and good thing we didn’t keep resetting the breaker. He was to update the build and that never took place. Spoke to mark 4 weeks after close to follow up and he said put a ticket in even though the original ticket was never closed. It was finally fix, my wife and I felt dismissed because now that we closed our concerns are not priority once the money is transferred. After closing, comes to find out mortgage company didn’t complete the final credit check and closed without it. This is added unnecessary stress for anyone. Builder mix up mail box keys, we received keys of our neighbors box, this was confirmed by the post office. There are many gaps in processes from loan process, to building, and customer service. Do better for the incoming homeowners ... More

We’re misinformed by Lennar how Warranty works. Pit supervisor told us not to worry just moving three days after we move them. I told him that 75% of their repairs was never done and we would like him to send repair people to take care of the problems.. he’s answer was after you move in he cannot help us. We got to use the form from the website to let the repair people come in and start repairing a brand new house that was never billed, right

The house was not cleaned at all prior to closing, and we were promised that things would be fixed in the days after our closing. We still have not had anyone come to our house to touch up the damaged walls and paint issues. The concrete driveway has FOOTPRINTS on it from the construction workers, but Lennar says 'its within tolerance' so nothing will be done about PERMANENT FOOTPRINTS in our concrete driveway. Horrible experience and will never buy Lennar again. Also the sales agent Yatsi is among the worst sales agents we have ever dealth with. Totally clueless.

Third time’s a charm. If we hadn’t a realtor keeping us updated with weekly videos, we would have wasted two trips to Florida. The closing department and your contract ( I understand ) leaves little room for the customer. Our first closing walk through had no roof tiles delivered / installed, no brick pavers front and back, unfinished kitchen, no refrigerator, unfinished bathrooms, pool and of course no landscaping. After the second request date for a walk through and closing, things still not finished, we simply said we’re not coming till you complete the house. This was on a Friday, the closing dept. said let’s see what gets done over the weekend before we call it off. We repeated “we’re not coming 1250 miles to find this mess of a house. Total time from 1st walk through date of mid June to mid August ( 3rd walkthrough date) when our home was mostly completed, we drove from Michigan. My advice to your company, pay attention to your boots on the ground floor not your management in there office trying to shove unfinished homes down the throats of customers when obviously not ready. Check for yourselves, ... More

I'm very disappointed in the quality of this home. My list of complaints is extensive. I have severe allergies and asthma. I spent $2,400.00 in the first month just to make the house livable. Drywall work was done in the master bedroom. The carpet was not covered and drywall dust sat on it for weeks. Every carpet in the house was covered in a combination of drywall dust, black dirt and sand. Lennar cleaned the carpet but refused to replace it. The debris did not come out so I had to replace the carpet myself. I found a nail sticking out of the slab that was underneath the carpet Lennar put in. In addition, drywall dust was blowing out the vents. I had to have the vents cleaned. The blower wheel had to be removed from the furnace and hosed off outside. It was caked with drywall dust that git damp and hardened on it. To this day the house is very humid and is not comfortable without a dehumidifier. At my final walk through a painter was still doing touch up painting. When I got to the house 3 hours after the closing, the work was not finished. My garage door was open. The door into the house was unlocked and the garage door didn't work. The garage floor is covered with paint and drywall spots. My furnace has paint flakes all over it. A light on the ceiling was sprayed over with paint that I had to clean off. Both I and a neighbor have Kidde smoke/CO2 detectors that frequently go off. I learned the Kidde had a recent recall for defective products. I'm approaching my 60 day warranty period. The simple wire shelves in both bedrooms are either installed poorly, not level, brackets not fastened securely or defective sharp edges on shelf, bent. Lennar wants you to accept the house in whatever condition they build it in. They justify this by using the excuse that it is a production home. I've been told my expectations are too high. Its not unreasonable to expect a house to be finished, clean and with everything working properly. Photos are available for everything listed. ... More

We've a bunch of issues found after and before closing date. They were not addressed completely and getting them fixed is nightmare. Worst experience with both the properties that bought from lennar at garner & raleigh. Felt like never do business with this builder again!

Very poor communication from the Lennar loan team. Unresponsive to questions. My condo insurance coverage got canceled although Lennar insurance team sent me a confirmation enail of coverage. Still no response from loan agent.

I think before closing everything has to check 110% before you hang keys , also once keys are handed any issues should be taking care off ASAP CAUSE IF THATS THE CASE WITH ISSUES INSIDE HOUSE then I think should be a priority to get it fix and not have to wait 4 to 6 weeks to get it fix