Lennar Reviews

Subcontractors don’t show to do warranty work when scheduled and need to return more than one time to complete the simplest correction.

I closed on my new Lennar home at the end of May, 2019. Shortly after I moved in, there were several problems discovered, one being a water leak inside the home, most of the other issues were relatively minor. The customer relations team member assigned to me, Rick, has been amazing at responding to my tickets and working to get the problems corrected. However, the contractors that come out to fix the issues have been my biggest problem. They do not want to be flexible and only want to come M-F from 8-3, that is when a vast majority of customers are working. Since I have started a new job, I am not able to take PTO or leave work early to be home. It has been a major inconvenience!! A couple of times, the contractors have been scheduled to come out to correct a problem and they just don’t show up at all! They have no care or consideration for us as the customer!!! My recommendations to Lennar: first, get better contractors in the beginning to do the work right the first time. I have had a new build before (different company) and didn’t have nearly the amount of problems. Secondly, have better quality controls in place so that most of the issues can be caught and corrected BEFORE the homeowner moves in! Third, when your customers do have problems, find contractors who are willing to meet the demand of the customers and can work more flexible schedules! While it costs Lennar a lot of money to build homes and correct mistakes, there is still a huge profit margin (if not, why stay in business?). Lennar - you need to take care of your customers and provide quality homes, not a home that is slapped together in a couple months with very little quality control checks! I do love my home but this process has been painful and frustrating. And honestly, if I had to do it again, I am not sure I would. ... More

I’ve been in my home for six months now and I’m still waiting on things that I was promised would get fixed to standards from my walk thru before I signed at closing

The buying process was okay, the only person that was incredibly responsive was the sales agent, and he had already secured the sale. Construction Manager changed 3 times in less that 4 months, and quite a few items we asked weren’t done. It could have certainly been worse but absolutely could have been better.

Since the middle of August when Ernie was transferred I have been trying to get repairs handled. Most have been request multiple times. I was advised Ron was the new contract and was advised by him the middle of September he stated he had 10 communities to deal with but as of today still have not been contacted to take care of the issues. He stated he would take care of the issues but when. I am not happy. I was required to act timely but apparently the same rules don’t apply. I have a list of about 12 plus items. I feel I was more than generous with my rating.

there were too many details incomplete, their work has so many fault

They don't respond when you call

They quickly build and move on without a care about quality of craftsmanship and a pain to get to come fix things.

Disappointed and Misled

I think if you go into buying a home from Lennar with lowered expectations, you'll be OK. The construction quality is average. Not terrible but definitely a little sloppy. For example: I can feel several clumps of dried drywall mud under my carpet (Lennar's suggestion was to get a mallet and try to pound the clumps through the carpet until I can't feel them anymore), installation damage to wiring and appliances, the yard was full of leftover construction debris, and when they were repairing one of my walls and removed the drywall you could see the space behind the wall had a bunch of trash just left there by the construction crew. (Trash which the repair crew just left behind the wall, by the way.) The fixtures, cabinets and appliances are nice. The smart-home features are a nice idea but Lennar and Amazon don't have the implementation fully worked out yet so the homeowner is left on their own to troubleshoot a fairly complicated setup. Responsiveness is good up until the day you close. They, and their preferred lender, were very helpful and responsive throughout the financial and purchasing side. Once they have your money, though, responsiveness drops WAY off. Part of it is that they have local staffing issues so they can't seem to keep anyone in the customer care position long enough to get issues resolved. That said, the price is lower than the competing builders that offer higher quality so I guess you get what you pay for. As long as you don't put any stock in their lip service about a "Zero Defect" guarantee and go into it expecting to get an average house for an average price, you won't be disappointed. ... More

Countless items left to be fixed at a later time. Warranty work takes forever

Make you understand the HOA regulations. People with two and three cars aren’t “qualified” for a townhouse. Garages are for cars. They aren’t storage bins. Garbage cans are everywhere as are cars.

I love my house and the development, but the issues I have submitted to Lennar, which includes water coming in under my garage door, loose front door lock system and cracked board where my 2 car garage door is attached have not been addressed and I contacted Lennar customer service over a month ago. With a few days, a representative came out and took pictures of the areas of concern and now will not respond to emails, etc. and nothing has been corrected. Other issues right after my house purchase have given me a big lack of trust in Lennar.

The house is very expensive based on materials used that have bad quality.

Inspect your new home on your first walk through and final walk through. Don’t sign off until EVERYTHING and anything you want fixed or changed is done. If you sign off and then complain later their responds will be, “ You signed off on the home.” Take a contractor you trust to inspect the home prior to signing off.

Just barely three stars.

The exterior siding and trims are not good quality as well as the cabinets and doors are cheap and low quality.

Hope to see it in a few months

Disappointed to discover that our new home needs so many fixes/has so many deficiencies (including code violations). Would think that, for the price we paid, quality of materials and workmanship would have been better.

We were able to get all the upgrades that we wanted in our home but we were disappointed with the size of the lot and the “lot upgrade fee” we were told that we would be facing our neighbors backyard so it would be from back yard to backyard but when the house went up half of my yard is covered by their home, their windows look right in to our yard and upstairs we are almost face to face. A lot of the things on the inside were not put on right, the cupboards doors keep getting loose, the lights keep loosening from the ceiling, there are “settling cracks” on the wall. The paint they use for the homes is the cheapest paint. We are 6 months in and there are dark spots all over the wall from where people or things touch because the paint is cheap Matte paint. The stair rails are painted with cheap white paint and already having grease marks on them, my carpet is coming off the stairs. They only had a few options for model of what fit in to the lot, if you look at all the homes that have the “same model” no home is the same, there is no consistency. I had to ask for a balcony light that was suppose the be added before we moved in as well as garage lights. They did fix most of this and they do a walk through at 1 month, 6 month and a year so I’m planning to show them all of the effects. Other wise it’s a good home. We are happy with our purchase, great neighborhood, they did make great use of the space. ... More

Have an inspection done before Lennar 1 year warranty is up. Lots of things to have corrected.

Wish they have more transparency in the process of buying and selling and working with their associates is not easy.

We love the house itself. We were disappointed that Lennar only installed 1 outside hose spigot in the middle of the enclosed patio and also 1 "inside" of the garage. Both are difficult to use. We had to spend a lot of money to trench the side yard to install water to the back yard. The grading in the back was terrible and we, again, had to pay quite a bit to grade it before landscaping. Lots of small things were wrong and at first the response to fix them were quick, and now we just wait and wait until someone corrects other issues. There were problems in front parkway where water lines burst twice. The workers ripped out all the plants and as of yet have not replaced them. We've asked several times to have that taken care of, but no help there. Our air conditioner slipped out of housing in attic because it wasn't fastened correctly and had to be reattached, then the repair man noted that a lot of the ducts were not even sealed and he taped those for us. We have had several damaged windows and some have been replaced. Now have noticed a cut in the slider door. Also plaster is cracking around family room window and no response yet. Seems like a lot of small problems considering the amount of money charged for this home. We are a bit disappointed with overall quality. ... More

Lennar doesn’t seem to care that my repairs were not to my satisfaction. Also, was promised a new furnace filter and never received it.

We had a great building process, but we have found so many issues since move in and lennar just keeps pushing us off and not finding fixes.