Lennar Reviews

Quality of workmanship is the worst I’ve seen. This is the third house I’ve built in last 8 yrs and the worst. They try to fix it but they just don’t know how

House was poorly constructed until now I’m still having minor issues. For new home owners have a thorough inspection before and after you move in.

Lennar will make you feel great upon buying your home and they’ll offer a one year warranty on any defect. Initially, Lennar will be responsive to warranty requests. However, it comes with a catch. You’ll quickly realize the warranty is offered because Lennar is aware of the poor workmanship and materials that go in to their homes. After a couple months, customer care will abandon you as they move on to other new homes. As of today, we have a dead tree and shrubs in the front yard that Lennar planted and has not addressed. We have weeds, straw, and plastic netting in the backyard that I believe was supposed to be grass. There is an unsealed gap under our windows and around the patio door that Lennar has looked at but refused to address. This is not to mention a myriad of small lazy defects that I’ve fixed on my own out of frustration. Lennar has a great sales pitch and they’ll sell you a great idea, but be ready for disappointment after closing. ... More

A few things to list 1) Paint contractors miss many spots and the exterior paint has weak spots where they spaced the spraying 2) Faucets in downstairs bedroom and master bedroom leak onto counter if left at a lower valve setting. Lennar stated that this was within spec. Having to buy faucets that actually are long enough to not flood bathrooms. Should not be buying things to fix Lennars issues. 3) Floors are starting to gap and flex quite a bit. Downstairs laminate floors. 4) Biggest issue: Front driveway was poured before a deep freeze in the winter. Contractor did not adequately cover the driveway (used plastic as opposed to a large insulated blanket) Driveway has been flaking away and dissolving due to improper pour. Have been working with Lennar for more than 4 months to resolve issue. I'm certain they will do nothing. ... More

Plenty of issues with quality of work that is not 100% overseen by construction mgr. Continue to have issues. Will not be staying in elm valley long, and next home will not be with lennar

I have reached out for assistance 3 times now and it has been over a month, with NO response from our Lennar Representative.

My home was purchased through Cal Atlantic but finalized with Lennar. We chose a Chef Kitchen and we selected the granite counter top for our home. The vendor chose defective granite for me to select and gave me the impression the spots could be buffed out. To my surprise the spots remain I had the situation noted the answer I received was not what I expected . (I chose the granite and sign the form) I attempted to have the situation ruled in our favor a second time and received the same answer. I even offered to buy a different granite on the warehouse floor I was told Dale Title only sold to developers. If I could get my cash payment refunded we would move as soon as possible. ... More

Garages will not fit a mid size car. G. E. Does not stand behind their appliances. Very slow in fixing problems.

After buying the home we had items that needed to be fixed. Our home rep Tom would never respond to our concerns or give us times when we could expect things to be fixed. Only after three emails asking him who was above him that we could talk to did he respond to us and after 4 months the items got fixed. Three of the contractors that had items that need to fix just showed up with out giving us appointment. Luckily my wife was home each time and we were able to get be work done. We asked Tom to please let us know when the contractors were going to arrive. His response was Oh I thought they would call you. Our overall impression is that after Lennar gets your money they quickly for get you. All the neighbors feel the same way. ... More

I do not feel Lennar has the owners as their priority or main concern. I feel that that "no" is the first response to most requests. Definitely do not feel that Lennar has gone out of their way to make sure I was a satisfied owner.

I read many reviews about Lennar prior to moving forward with the process and most of them were negative but I was naively optimistic that my family wouldn't have the slew of issues others had. We purchased in early June and it was 10 months later that we finally moved in. The sales rep was very attentive and very friendly but after that the experience consistently deteriorated. Our house would sit for weeks with no work done to it, I checked on the house every other day. The largest delay was the electrical contractor, or so we were told, which took a solid month with no progress to the house. Our walk through date changed twice. Then come the final walk through the house was completely unfinished, doors were missing, a lot of holes in the wall, one of the windows was cracked, and don't even get me started on the paint and carpet job. We were originally told our closing wouldn't happen on time due to all the work that had yet to be completed. However, true to what we had heard they rushed the closing and promised to have things finished. I forgot to mention that our garage door was crooked which meant that the exterior stucco had to be refinished after they realigned the door. We moved in and there was a giant gray stucco stain all over the front of the house. Also, our builder was texting me while I was at the closing table showing us things he was finishing up, as I was at the closing table! Needles to say that we've only lived there 4 short months and have already had to open several tickets with the warranty company; don't expect a rep to stay more than a month. We've been assigned 3 different warranty reps in the last 3 months, the current one hasn't gotten back to me in over two weeks. The quality is quite poor and very rushed. Not to mention that the HOA fee is higher than quoted to us and some of the amenities mentioned either don't exist or are not up to par. Don't expect anything to be done correctly unless you intend to hound the builder constantly they are the only ones who are of any help, Lennar shows no mercy. ... More

I have purchased six homes and this experience by far was the most disappointing. Once you sign contract to purchase home the communication ends. There was no formal sit down process nor schedule given to keep you abreast of the process. Was not encouraged to meet or speak with the construction manager. Even when I contacted the corporate office and spoke with the regional manager, there was not a demonstration to take ownership of the situation and correct or improve the process.

Lennar builds beautiful homes. But attention to detail appears to be a loss. We have been in our home for 4 months and immediately started a list of repairs needed. We have only notified the builder of two repairs that are priority at the moment. Our experience with having our concerns addressed has been very poor. We will usually get a response within a couple days but contractors are scheduled on what’s convenient for them and not the homeowner. We are told what day they will be out but it often dies not work with our schedule. That means contractors are coming to our home and entering our yard with no one here. Most of the time we have to reach out to Lennar to get an update. Often times, we don’t even know if the contractors came out. We have a patio that is sloped towards the house leaving rain water to run down the patio, towards the house and down the foundation. It’s been a couple months since we first notified Lennar of the concern and over a week since the contractors were supposed to be here but we don’t even know if they came out. Still waiting for an update. We also notified Lennar of some carpet defects a couple months ago and have yet to have anyone inspect the product. Lennar is a large home builder and I’m sure they have a lot of customer repair inquiries, as would be with any new homes, but the customer should be informed and updated regularly. I work in construction as a project manager and I know the importance of communication. It makes a big impact on the customer experience. We still have a fairly large list of repairs needed and we are concerned with when and how they will be taken care of. With all of that said, I would buy another home from Lennar, just be prepared to be very patient. ... More

Been having drainage issues since buying our home. Warrenty team does not care and won’t fix correctly.

Really shocked on the corners you turn to make a sell. Substandard materials and appliances that the new home owner needs to upgrade from the beginning. Concentrators don't finish the job or never come back to complete the job. I constantly have to remind supervisor of work still needing to be completed 5 months after we have taken possession of the property.

Love the new home but it was delivered incomplete. It has taken almost 4 months and a lot of nagging, requesting, demanding, etc. to get the home actually finished. For example, we had missing paint in places, doors which needed adjustment where you could see light from the outside, missing technology items which would allow the home to actually be "connected", over 40 cracked pavers, a missing backsplash, over-paint on all the metal coping in every bathroom, etc. I could go on. It was really a shame to have the home delivered in such an incomplete state just so corporate could book an accounting entry for the fiscal quarter. Ideally, 2 more weeks, a little TLC, and attention to detail would have made a world of difference in the customer experience and delivery of a finished home. Instead we were shot through a closing cannon and then had to nag for months to get the product completed properly. What good is temporarily increasing shareholder equity for a quarter if it means over the long run your product gets a bad reputation and sales eventually decline as a result? ... More

Stop worrying about mass production and spend some of that time on customer service and craftsmen ship..."QUALITY vs QUANTITY "!!!

Punch list not finished before closing, promises made never kept. Appliances were stolen and replaced with stored ones that were dented and not working properly, was told that it was a “Ge” issue. Had to go to BBB to get fridge that was not working replaced less then 90 days from closing. Had to go to headquarters to get any help With having house punch list finished.

Still waiting on stuff to get fixed

lots of electrical issues and when you call call center(customer service) they are rude and keep telling you that they are trying to reach out the contractor but since they are out in the field, its tough to get in touch with them. we have been in house for almost 5 months and still have issues pending since we moved in.

Need to slow down the construction a bit and put a little more pride in the build. After purchasing my home I began to see the “quick fix” repairs around the house. Also do a better job with the fencing. There are three different fences in the community. It looks tacky.

Be sure to have a home inspection prior to closing. Lennar as a company is not the main issues relating to the overall build. They need to oversee the sub-contracting as the quality is not there.

There is no pride in workmanship when building. Also response time in taking care of warranty issues needs to be improved.

Our house was not move-in ready and yet we were still forced to close. There were still several outstanding issues that were not addressed on our final walkthrough. The process to close was rushed and workmanship was sloppy, there were several serious issues including a gas leak that had not been addressed until after the walkthrough even though they were caught weeks in advance. The house was dirty, some of the moulding pieces use had large defects in them. Our sump pump has never worked and still has not been addressed three months later. The construction manager and customer care team have not been responsive our helpful regarding our concerns. ... More

Walk through is rushed and it's obvious no one from Lennar walks the home before closing. Was told floors would be cleaned but 3 months later I'm still unable to get white paint off the floor. No help for that or significant cracking in door frames and baseboards because that apparently is cosmetic. If I could do it all over again I would insist on a 2nd walk through and be more diligent to ensure issues were fixed before closing.