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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21159 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21159 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Location and quality of construction

  • Virginia G.
  • Verified HomeBuyer
  • January 12, 2022
  • Durham, NC

Location and quality of construction

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty work is not being completed.

  • Stephen M.
  • Verified HomeBuyer
  • January 12, 2022
  • Lutz, FL

The home is not up to the standard that I expected from Lennar. We have lived here for 3 months and are still waiting on things to be fixed that we told them about before we closed.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 1

Beautiful Home

  • Joyce W.
  • Verified HomeBuyer
  • January 12, 2022
  • Mount Holly, NC

Love our new Lennar home. Build was completed on time and most issues were minor and fixed in a reasonable amount of time. Lennar employees have been a pleasure to deal with. Community has great potential, however still waiting on some promised amenity’s from Lennar.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Great Value

  • April H.
  • Verified HomeBuyer
  • January 12, 2022
  • Zephyrhills, FL

The Lennar Team was outstanding during the process. My consultant was excellent and bridged the gap with the out if state home buying experience. The process was tailored and streamlined. However, the craftsmanship of the home was was less than my expectation. There were several defects in the details of the home. I had many service calls for the hot water heater after 4 attempts it was finally corrected. The overall construction of the home meets my expectations so far. However the details were subpar. I’m not pleased that the home warranty is only 1 year.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Quick response to issues

  • Amy S.
  • Verified HomeBuyer
  • January 12, 2022
  • Mount Holly, NC

Quick response in addressing any issues. Attentive to homeowner's concerns. Very good customer service and cares about their workmanship and it impacts the homeowner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We had a great Superintendent - Evan

  • Donald D.
  • Verified HomeBuyer
  • January 12, 2022
  • Gainesville, GA

We've been in the house now for 90 days and have not yet had one problem. I think that is amazing. They really worked hard to knock out our punch list prior to moving in. We love it thus far!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Life Changing Experience with Lennar!

  • Rochelle L.
  • Verified HomeBuyer
  • January 12, 2022
  • Lancaster, SC

From the time I walked into the model, it has been a top notch experience! Realtor was great through the whole process. So helpful! Construction Manager was so in point, kept me in the loop with everything. Responded very quickly with every question or email! The NHO/TLC was so worth the time! Very informative, now that’s a must have experience. I wouldn’t trade my Lennar home experience with any other builder!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No loose ends

  • Jeff B.
  • Verified HomeBuyer
  • January 12, 2022
  • Las Vegas, NV

Builders are notorious for leaving a lot of details unfinished at the end of a project, but Lennar did great on this one. The construction manager (Jim) was just a prince. Very patient during walk throughs, addressed every concern I had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Responsiveness

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Charlotte, NC

Everyone was great to work with.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Exceptional

  • Anna S.
  • Verified HomeBuyer
  • January 12, 2022
  • Charlotte, NC

Very easy and comfortable process and I love Lennar they are the best!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lack of options

  • John C.
  • Verified HomeBuyer
  • January 12, 2022
  • Fulshear, TX

Their inability to give us a choice in many things in our home. From interior paint color, to external brick, the choice was made for us. Never in my experience of buying a home did the sales guy have to say, "I'm sorry, no" so many times. If it weren't that Lennar had the floor plan we wanted (Next Gen home) we would have built with someone else.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 2

Our sales agent Aaron has been amazing.

  • Jason M.
  • Verified HomeBuyer
  • January 12, 2022
  • Land O' Lakes, FL

Not even 3 months owning the home and a leak from the upstairs vanity ran down through the downstairs ceiling and caused damage. Have been under repairs for over a month and still not completed.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

The guy my wife worked with on the final inspection was great and got all concerns taken care of!

  • Gerald G.
  • Verified HomeBuyer
  • January 12, 2022
  • Lakeville, MN

They were great to work with and always responded to emails and phone calls!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They concentrated too much on mass production and just getting to closing!

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Wimauma, FL

They do not check houses, appliances, smart devices, etc. enough before closing. They think it is best to just wait for the buyer to complain after closing, and then they try to be “customer friendly” but they are usually too busy to take care of the many problems that should have been taken care of before closing, Most appliances our of the lower value.

Lennar responded:
Hi, thank you for sharing your review. We want to apologize for the frustrations and inconveniences caused by the state of your new home upon closing. If there are any outstanding items that require attention at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Great quality, great service.

  • Kevin R.
  • Verified HomeBuyer
  • January 12, 2022
  • Indian Land, SC

Great quality, great service. We are very happy w/ our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Customer Care office (Cindy) was excellent

  • Jeffrey S.
  • Verified HomeBuyer
  • January 12, 2022
  • Thornton, CO

Cindy at the Customer Care office and Ashley with Warranty Service have been a pleasure to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Would not buy from Lennar again

  • Jason P.
  • Verified HomeBuyer
  • January 12, 2022
  • Summerville, SC

The house is very nice and overall has good craftsmanship, that said, I think it is over priced. The buying process was very painful and the sales staff disappear as soon as you are under contract. Good luck getting any issues addressed after closing.

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 1

Sales Rep is Excellent

  • Ruchi D.
  • Verified HomeBuyer
  • January 12, 2022
  • Olympia, WA

Dayna is wonderful and a great sales rep from Lennar at Willington hights. She is always supportive and helps with fixing the issues faster . She is s good person and cares for the home buyers , shares best of the information that helps to make better decisions . I would recommend her for a promotion or salary raise for the wonderful work she has done for us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They had a great team for the entire process from sales to completing the build

  • Michael M.
  • Verified HomeBuyer
  • January 12, 2022
  • Johns Island, SC

Friendly sales and design team along with a building manager who keeps you updated through out. Communication on any issues were immediate and resolved when promised.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great customer service

  • Fabian C.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

Friendly and helpful staff that go out of their way to get you into a new home

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Poor craftsmanship

  • Kristie K.
  • Verified HomeBuyer
  • January 12, 2022
  • Wake Forest, NC

Hundreds of flaws that aren’t all corrected. You have to inspect your home extremely thoroughly and stay on them about repairs or they won’t get it done.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 3

Lennar - Starting with the sale we felt we were treated with respect and

  • Francis D.
  • Verified HomeBuyer
  • January 12, 2022
  • Fort Myers, FL

Starting with the sale we felt we were treated with respect and integrity. ( Jamie) Dealing with Mike, our construction manager, has also been a fine experience. Mike was legitimately concerned with our issues and has done a commendable job addressing them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Dave has been great to work with!

  • Kaitlyn D.
  • Verified HomeBuyer
  • January 12, 2022
  • Baltimore, MD

Dave has been great to work with!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

House appears slapped together, no pride in workmanship. So many issues and takes forever to get resolution.

  • Thomas K.
  • Verified HomeBuyer
  • January 12, 2022
  • Cedar Lake, IN

This is the 2nd home we have built in the past 3 years. The quality of Lennar is subpar. The walls are extremely rough and not square. The cabinets are all scratched up and boards broken along the floor. The banister has multiple spots that weren't stained. Doors off in frames, the wrong color front door and shutters were installed. They still have not been corrected. We will not be using Lennar for our next build.

Lennar responded:
Hello Thomas, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness from the team. If there are outstanding items we can provide assistance or follow-up on, please don't hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Relator Aaron

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Land O' Lakes, FL

Aaron has been amazing through the entire process of home buying & continues to be now that we are homeowners. He’s super responsive, knowledgeable, & Kind.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

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