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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17314 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17314 Reviews in All Areas

Star Rating Breakdown

5 ★ 7220

4 ★ 3237

3 ★ 2873

2 ★ 1837

1 ★ 2147

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

DO NOT BUY FROM LENNAR

  • Christopher Dale B.
  • Verified HomeBuyer
  • September 24, 2024
  • Riverview, FL

The whole Lennar experienced was a disgrace. Lennar did not communicate well with other Lennar employees which made my experience a bad one. From purchasing, workmanship, and responsiveness have greatly made me put this business at the bottom of my list, due to the fact they don't care about their customers, nor timelines to get things done. Highly do not recommend anyone ever buying from this company cause they are really just out to get your momey.

Lennar responded:
Good morning Christopher Thank you for bringing the issues you found at your new home and the resolution delays to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Difficulty getting earnest money back when not qualify for loan.

  • Andrew P.
  • Verified HomeBuyer
  • September 18, 2024
  • Madison, AL

Didn't qualify due to not meeting the FHA requirement. I asked Lennar to send my Earnest money back. It has been weeks and still waiting. Only thing I got was they sent me a document to sign that said Refund back to buyer: $0, without any explanation. I did not sign it and am still waiting for my earnest money. I am writing this review in hope that someone can make this right

Lennar responded:
Good morning Andrew, and thank you for sharing your feedback with us. I have shared your concern with upper management in your division for them to review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Terrible

  • Philip K.
  • Verified HomeBuyer
  • September 18, 2024
  • Wimauma, FL

Our salesperson didn’t know what was going on, i had a different person for every step which was annoying, I want one person to deal with through out the process! Terrible company and miss managed badly. Thank goodness i had my own realtor to help deal with all the different people at Lennar. I’ll never buy another Lennar home. Oh nothing is square in the house, I’m having other work done and there having to make adjustments to install things because nothing is square. Cheap track built home

Lennar responded:
Good morning Philip,
We appreciate you sharing your feedback and apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 3

Value 1

Responsiveness 4

I don't know

  • Noah Yusuf E.
  • Verified HomeBuyer
  • September 17, 2024
  • Cypress, TX

I have been in this building for a month and we have an electrical issues with the breaker since the beginning of the closing. They have already changed the breakers 2 times and it has not solved the issue there is still a problem. It hasn't been a month, we have a leak in the sprinkle system which caused us to have a large amount in the water bill. We also just had a problem in the floor lamination. This really frustrates me to the point where I have to fill up a different warranty claim for a different problem every single week.

Lennar responded:
Good morning Noah,

Thank you for taking the time to share your experience of getting items resolved with us. We apologize for the frustrations you have encountered. Your concerns have been shared with upper management for their review and action. Moving forward for any general request for information or warrantable issues, please submit a service/warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Issues with Recent Home Purchase Experience

  • Kelmarie B.
  • Verified HomeBuyer
  • September 17, 2024
  • Plant City, FL

I am writing to express my dissatisfaction with the recent experience I had in purchasing a new construction home from your company. While the initial interactions with the lender were smooth and professional, several critical issues arose during the process that have left me quite frustrated. Firstly, the inspection process and the service provided before closing were subpar. Numerous issues with the house were identified, and the quality of the repairs made before the closing was disappointing. Despite assurances of high standards, the final work fell short of ...

Lennar responded:
Good afternoon Kelmarie, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. I have shared your experience with upper management for them to review and assist. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 5

Responsiveness 2

NOT A PLEASANT EXPERIENCE

  • Kendall M.
  • Verified HomeBuyer
  • September 13, 2024
  • Jarrell, TX

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.

Lennar responded:
Good morning Kendall, Thank you for sharing your experience with us. We genuinely regret that your Home-buying experience wasn’t as positive as it should have been. We hope that moving forward, you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 2

Trustworthiness 1

Value 4

Responsiveness 3

This is it!

  • Majoh Theoro L.
  • Verified HomeBuyer
  • September 12, 2024
  • Crandall, TX

I don’t feel it’s worth what I paid, after moving in.

Lennar responded:
Good afternoon Majoh, Thank you for sharing your experience with us. We are sorry to hear your home does not meet your expectations. We hope you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 5

Not the best

  • Joey Edward W.
  • Verified HomeBuyer
  • September 11, 2024
  • Crandall, TX

Couldn’t even get my correct name on the title.

Lennar responded:
Good morning ...

Total Score 1

Quality 3

Trustworthiness 1

Value 5

Responsiveness 1

Will let my friends know to stay away from Lennar

  • Maria Cristina T.
  • Verified HomeBuyer
  • September 08, 2024
  • Lancaster, SC

The microwave was not installed for our inspector to check it. They installed it last minute and left 2 screws out and unaligned. They didn’t let us blue tape the house and A LOT of the issues we asked to be fixed just weren’t. The construction manager worked by himself to fix those and we had to come back the same day to approve it. Overall, the quality of the home is not good. The construction manager is extremely passive aggressive. During the choosing the exterior colors, the sales representative said the white siding was not available anymore and we had to go with the lien color. ...

Lennar responded:
Good morning Maria, Thank you for sharing your feedback. We are sorry to hear that the white siding was not available when you were choosing your exterior colors and we did not meet your quality expectations. We hope that moving forward we can offer you a better experience as a Homeowner. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Terrible Experience

  • Anonymous
  • Verified HomeBuyer
  • September 07, 2024
  • Katy, TX

Do not buy with Lennar. The title team and construction manager is unorganized, push your issues to the side and never acknowledge or resolve issues.

Lennar responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. If you have any outstanding warrantable issues or general requests for information, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Didn’t do what they said they would

  • Brady M.
  • Verified HomeBuyer
  • September 02, 2024
  • Punta Gorda, FL

They said they would perform our requested.simple take before we moved in. So far hasn’t happened.

Lennar responded:
Thank you for your feedback on resolving recent issues. We apologize for the inconvenience. I have shared your concerns with upper management for their review and assistance Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 4

Value 5

Responsiveness 1

Lennar Experiece

  • Alexander M.
  • Verified HomeBuyer
  • August 29, 2024
  • Gallatin, TN

Poor quality, constant issues, ghosted by Lennar when it comes to fixing issues. Everything is downplayed and not fixed. Horrible experience with every department in the process

Lennar responded:
Good afternoon Alexander. Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with your home and for any delays in resolving them. I have shared your comments with upper management for further review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Ehh

  • Paul S.
  • Verified HomeBuyer
  • August 25, 2024
  • San Antonio, TX

Toook a long time for everything

Lennar responded:
Good afternoon Paul and thank you for sharing your experience with us. We apologize for the delay in response you have experienced. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

The sales person do the sale and them don’t answer the phone and massages

  • Cesar Augusto V.
  • Verified HomeBuyer
  • August 25, 2024
  • Winter Haven, FL

The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.

Lennar responded:
Good afternoon Cesar,
Thank you for your feedback on resolving recent issues. We apologize for the inconvenience and have shared your concerns with upper management for review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Would not recommend

  • Bailey Evonne M.
  • Verified HomeBuyer
  • August 25, 2024
  • Princeton, TX

Multiple issues upon moving including massive unfinished hole in pantry wall in which ants swarmed the kitchen less than a week upon moving in. Leaks in sinks. Problems with scheduling people to come out for repairs. The people that have come for repairs have been polite and overall helpful, however, in a new home these issues are disappointing. These are on top of the lack of communication from sellers and mortgage and issues that my realtor has never seen. And losing home insurance because Lennar never paid the first prior to selling installment.

Lennar responded:
Good afternoon Bailey. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We appreciate your positive feedback about the politeness and helpfulness of the repair personnel. We hope to improve your experience with us moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Communication and promises were the worst service ever Rose Herrera

  • Rose M.
  • Verified HomeBuyer
  • August 23, 2024
  • Crandall, TX

Unfortunately, we had the worst service and now can’t get anyone to help communication by sales rep and managers was awful I am waiting still til today for Greg to call me who is hire up in sales it’s been death ear on top some one after paying homeowners insurance hippo cancelled insurance due to Lennar agent requested it very bad service all the way around had to live out of hotel with kids lost 2,500 was told I would get reimbursed and never did guy sold me a home he wanted and we had no choice than to loss more money

Lennar responded:
Good afternoon Rose, Thank you for sharing your feedback with us. We are sorry to hear we have not had good communication with you and this has made you feel this is the worst service. I have shared your review with upper management for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Bad Experience

  • Philip M.
  • Verified HomeBuyer
  • August 23, 2024
  • Jourdanton, TX

The process of buying the home was not a smooth purchase at all. Our Lennar rep put us in a bind even though we had brought up the issues in advance. The construction crew left a mess on the exterior so I was having to pick up paneling boards and other materials that were left behind. I wear braces on both legs so struggled to bend over to pick up heavy paneling. They did not level out the top soil before putting the sod down and we had asked for this. We were told a cleaning crew would clean the interior but on the day we finally got our keys, the house was still dirty. Paint and glue stains ...

Lennar responded:
Good afternoon. Thank you for sharing your feedback with us. We are sorry to hear you had to pick up after the construction crew and the difficulties that this caused. I have shared your review with the customer care team. We hope that moving forward we can offer you a better Homeowner experience. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Awful

  • Anonymous
  • Verified HomeBuyer
  • August 23, 2024
  • Wimauma, FL

Bad mortgage experience like the Keystone cops!

Lennar responded:
Good afternoon. Thank you for sharing your feedback with us. We are sorry to hear you had a bad mortgage experience. We hope that moving forward, you enjoy your home and create plenty of memorable experiences in it. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Simple mistakes lead to big problems

  • Blake P.
  • Verified HomeBuyer
  • August 19, 2024
  • Dickinson, TX

The sales associates filled out our contracts incorrectly with simple mistakes and would not correct them when they were pointed out. Example incorrect contact information. They along with the mortgage team gave us understated estimates due to interest rates that did not match the offered interest rates. This was also not corrected when it was pointed out. The Lennar employees across multiple departments did not pay attention to the details and made sloppy mistakes that made the home buying experience difficult and frustrating. Once upper level management got involved to correct the mistakes ...

Lennar responded:
Thank you Blake for taking the time to share your feedback with us. We are sorry to hear about your experience with the incorrect contract information, understated estimates, and the various mistakes made by our team. We appreciate your patience and your positive feedback about the involvement of upper-level management in correcting the mistakes. If you have general questions or warranty-related issues, please reach out to our Customer Care Team by submitting a request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Poor workmanship

  • ARMA I.
  • Verified HomeBuyer
  • August 16, 2024
  • San Antonio, TX

1. We expected Lennar would install top soil and follow SAWS guidelines when planting it, as Paul Canyon is served by SAWS. Instead, in less than 48 hours, our grass died although we watered it following SAWS rules. 2. Lennar sales representative sold us the house assuring us that the sod would be planted to the fence and later we found out that was not the case. She either misinformed us or plainly lied.

Lennar responded:
Good afternoon, Thank you for sharing your experience with us. We are sorry to hear we did not meet your expectations regarding the sod. If there are any warrantable issues or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • August 15, 2024
  • Simpsonville, SC

If I could go back I would have never bought a Lennar home. To start they act like they throw all these extras in when in reality all the homes come with them. When I walked through the home the first time there was a beer can on the kitchen counter (screams quality). You could fill up multiple pages with the amount of repairs they had to make initially. Of course now that I’ve closed I find things pretty often that were poorly done and now it’s too late for them to repair it. The carpet is coming up in a lot of the corners, especially the stairs. As well as every seam of the doors and stairs ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Disappointed in customer service for sales

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2024
  • Clovis, CA

This is my third lennar home. I have referred many friends and family to this builder and will never again and will never purchase from lennar again. The sales department doesn’t care about customers and just cares about numbers. I will say the team that actually addresses issues after your purchase with repairs to your home have been pleasant and responsive. Workmanship and features included have definitely scaled way down since our last lennar purchase in 2016. Home lots are so so so small and simple expected features (as simple as guest bedrooms not having brackets to mount a ceiling fan, ...

Lennar responded:
We are sorry to hear about the unresponsiveness of the sales department and the issues you have encountered with the workmanship and features of your home. We apologize for not meeting your expectations, especially as a loyal customer who has referred many friends and family to ...

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Below average

  • Khushwinder S.
  • Verified HomeBuyer
  • August 01, 2024
  • Fresno, CA

Very hard to contact and meet in person. Barely answers phone calls. Very rigid on adding buyers realtor if the buyer already has home tour of model homes.Bad experience

Lennar responded:
Good afternoon Khushwinder, we appreciate you taking the time to share your feedback and are very sorry to hear it was hard to contact and meet in person. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Bad first time home buying experience

  • Andre F.
  • Verified HomeBuyer
  • July 27, 2024
  • Wimauma, FL

Thing was not done on time and still not done after closing , finance team was not good, and communication was horrible.

Lennar responded:
We apologize that your Homebuying experience did not meet your expectations. We would like to know what could have been improved, if you would like to share more details, please email us at LennarCares@Lennar.com.

Total Score 1

Quality 3

Trustworthiness 1

Value 5

Responsiveness 1

Never again with Lennar

  • Anonymous
  • Verified HomeBuyer
  • July 21, 2024
  • Naples, FL

Buying experience with Lennar is just painful from Loan process to closure. Lack of information and so much of confusion created by the Loan officer, Insurance and everything enroute including closure with so much confusion on when is closing until the day before. So many issues even after closure that I couldn't rent out for a month just to fix the umpteen number of issues that took repeated tickets to be created for AC etc. The only one that I should recognize for being better is Mike on the maintenance side that raised prompt tickets for resolution despite so many repeated occurrences. I ...

Lennar responded:
Good afternoon, and thank you for your comments. We are sorry to hear there were so many issues during your homebuying experience We hope that moving forward we can offer you a better Homeowner's experience. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

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