Lennar Reviews

Buying a new home through Lennar was not our first time building a new home. While Lennar promotes "high end" packages, they fail to look at the whole picture. For example, the bathrooms had brushed nickel faucets, however, the toilet paper holder and towel rings were cheap chrome. The brushed nickel bathroom lights are the cheapest builder grade lights. Our hardwood flooring is covered in glue, and they have not been responsive about getting it cleaned properly. Transitions between floorings (the saddle) (tile & wood) is raised and creates a tripping hazard. I hope moving forward the company will be more responsive to requests and pay more attention to detail. ... More

Very low quality of workmanship, low quality of material everywhere.

Very dissatisfied with my yard. It has so many holes and bumps when it was laid. There are so many small things that wasn’t addressed after my walk and still waiting on materials to come in to fix them.

The purchase agreement process was the simple part in the buying process. After that everything was stressful. The home sales consultant was horrible to work with. Our home celebration walkthrough was not a celebration. Unfortunately our home was not ready to close. There was lack of quality work and the home was nothing compared to a model home. It has been 3.5 months since closing and some of the outstanding work is finally complete. The project manager is unresponsive and there is lack of communication between the sub companies and Lennar. We have also spot painted the house more than 3 time since closing because the quality of paint is awful. No one can touch the walls because that will cause marks. We will not consider Lennar new build ever again. ... More

Workmanship of the floors, walls, bathroom is bad. Multiple issues left unresolved . Floors creak and squeak like a 100 year old home

Slow response to service requests

We had issues with the salesperson reaching out and coordinating with our realtor. He did keep us up to date on the progress of our house, which was nice. Upon coming in we had power pulled during the final walkthrough and the construction manager told us it was the electrical company’s fault. Turns out it was his fault for not paying to have the post replaced after it was hit by their landscaper. Got straight lied too and the electrical company informed us he called when it happened but never submitted payment to them for a replacement. Then called the night before panicking because it hadn’t been replaced. So our closing got pushed back 2 days on a cross country move due to them. The caulk around the floorboards looks terrible. Not like a new person did it, like a 5 year old did it. The paint literally wipes off the wall. They tote a high amount of return customers but I cannot figure out how. If I just had a terrible experience or they really inflate their numbers. ... More

This was my second time buying with Lennar, and I was very disappointed. My first property/purchase was very smooth and good quality, but this time around things were subpar. I understand that construction has become more difficult since the pandemic due to supply chain issues, but the quality of the work doesn't also have to suffer. There were many careless errors that happened during the construction process; it was obvious that very little care was taken by the construction team. The number of issues noted during the walkthroughs was very high and very disappointing. I did not get the keys until almost 3 weeks after closing due to the construction team addressing some of the issues noted but almost half of the issues still remain. Furthermore, I was also disappointed by the buying process. My sales agent was only responsive when it was convenient for him; when I had questions or concerns that weren't urgent, he ignored me. The closing process was also a debacle. Lennar title and the construction manager did a horrible job of obtaining the Certificate of Occupancy. The title company should not have scheduled closing prior to obtaining it since we could not close without it. Since there was a delay in obtaining the Certificate of Occupancy, the closing had to be postponed several times. Once we finally had the certificate, Lennar title obligated myself and my co-signer to complete the closing in a very short timeframe and on very short notice. It was a very stressful process buying with Lennar, and I don't think I will continue to recommend Lennar like I used to. ... More

The entire home buying process with Lennar was just one headache after the next. Their sales team cannot communicate anything to you in a timely manner, causing delays and missing out on lots that are for sale. Lennar Mortgage is a joke and a waste of time. I initially was working with them for buying my new home, but they dropped the ball multiple times, gave out our confidential information to the wrong people more than once, and took weeks to respond back to anything causing us to find a new mortgage lender 30 days from closing. The build quality of Lennar is subpar at best...they cut corners on everything they possibly can and refuse to fix issues. The overall quality leaves alot to be desired given the price they are selling houses for. They installed water heaters outside of the houses in the Cooper's Bluff community, and they all froze the first time temperatures dropped...yet Lennar won't warranty frozen/broken pipes or install the insulated pipe covers for the water heaters to prevent frozen pipes. Not one window or door frame are square and nearly every wall is uneven. Overall I would stay away from Lennar at all costs and go with a different builder who actually shows some sort of pride in the product they are producing for people to buy. ... More

Let’s start with the delay in finishing the home because Lennar prioritized homes financed in house, thus causing my interest rate to rise. Then when closing happened the house was no where ready for move in and it was filthy. The dish washer wasn’t even plugged in. We had a crushed sewer pipe, there spots still missing paint almost 2 months later, yard had construction debris in it. The general inattentive attitude and the condescending response from employees, for example the fan in the living room was shaking and squeaking, when we brought this up the electrician he said “well it’s not a Ferrari”. The warranty department is hit or miss, I either get a super attentive assistant or one the takes multiple inquiries to get any movement. I will not be recommending Lennar to anyone that asks. ... More

I would advise them to make sure issues were completed prior to signing on the dotted line. This is my third Lennar home and worst customer service experience thus far. Overall workmanship in house is good. Service after the sale and attention to needs has ruined this experience for me.

It’s all peaches and cream during the initial buying process. You get the sales pitch. You view the model homes. They are meticulous from ceiling to floor. You choose your home. The build begins. 5 months later your new home is ready to view for the first time. The New Home Orientation begins. The excitement builds. You arrive to see your driveway ripped up. Roof unfinished. Nothing mechanical working in the home. A/C. Hot water. Thermostat missing. 100 degrees inside. I could go on but it’s been exhausting reliving that day. Lennar blew it on making a great first impression. It’s been over 2 months and there’s still deficiencies waiting to get addressed. Lennar….do it right the first time…would be a building philosophy to adhere to. I thought my issues were a one of however mine are just added to the pile as many other residents have the same or worse. We’re trying hard to keep calm, carry on and be positive. Life’s too short to worry. Lennar don’t give a darn once they have your cash. I’ve sent 2 other reviews to Lennar as glowing as this one. I’ve yet to hear from anyone from that Company. ... More

Very shoddy workmanship. Many problems. No response

Overall, the building experience was very unprofessional and done with poor quality. There were several damages on the bathtub, refrigerator, dirt that was not cleaned, almost all kitchen cabinet doors were damaged and poorly repainted. There had to be constant pressure on them for it to be done correctly. Poor craftsmanship was present. They pushed that they be paid even when the unit was not ready.

The most horrible experience, I have purchased many new homes this by far was the worst.

Do not close on your home until everything on your punch list is completed. Hire a home inspector. We have had roof leaks, electrical issues with entire rooms, cabinets not completed (we are looking at months before this is done). We have entire doors that needed rehung, tile needed to be replaced and properly installed. We've had one of our bathrooms plumbing completely installed incorrectly. (COLD was HOT and HOT was COLD). When friends and family ask me about Lennar homes, I stir them away. I've bought several homes and never had these many issues with a new home. I bought a 20-year-old home that did not have issues like this. Do not let them tell you when they are selling you the home that it's just like the model. Ours is missing light fixtures, and the lanai was not screened in just to name a few. When I asked our sales representative, they stated they never told us that it was going to be just like the model, and they work for Lennar and not us. I've talked to a few other neighbors with same issues. I've read many other reviews and now know I'm not the only one having issues like this. It's disgusting behavior. ... More

The whole process with securing the loan and financing with Lennar was great and seamless. Once you get your keys and sign off on issues in your home you think will be fixed you hear nothing back. It’s like once Lennar got their money I was on my own. I put in three customer care requests and was “supposed to hear back in a week”. Well that was December 4th and today is January 10th. I have not received one phone call as to when these issues will be fixed. I even texted the rep who I did my customer care appointment with and I have heard nothing back. Be mindful, when you buy a Lennar home after the transaction is completed you are on your own. Luckily I haven’t had issues like my neighbors have (Heater not working, water heater issues, plumbing issues). Still it’s incredibly frustrating I feel like once Lennar got their money they don’t care anymore. ... More

We just purchased and moved in the end of November. We had things that we were told that they would come back right away to fix or finish and that still hasn't happened. For what we paid for the house, you would think that we would get better customer service and timely repairs. The fact that we were promised grass before we moved in and it didn't happen, very unfortunate. Everyone that I have spoken with has said they can't believe that gutters aren't a part of the home building package, which again is just sad. We are happy to be in our house but just wish that the things would just get done. ... More

We came home from work to find our ceiling was leaking and caving in over our master bathroom. The home is a month old. We feel like we were tricked and are very disheartened by this whole experience. Our life savings is in this home and now we are staring at a giant hole in our ceiling and are displaced from our master bedroom for close to a month, waiting for the repairs to be completed. Also, the microwave is short circuting the whole wall every time we use it and the refrigerator that came with the home had a leak which took a month to get fixed. I would not recommend a Lennar home to anyone at this point. Our DR Horton home we bought brand new never had a single issue the whole 5 years we lived there. This home seems to be falling apart weeks to moving in. ... More

The handover to my new home was a horrible experience. The puchout list and other outstanding issues were not met. I'm very disappointed at the lennar team.

I am a first-time home builder and was not sure what to expect. I was always told that Lennar was a great company, but my experience here certainly hasn't reflected that. No one who pays what we pay for on these homes should be forced to put in warranty tickets on damaged or substandard materials in a brand-new home and then wait months for replacements or repairs.

The full process is a pain, from the sales agent, unresponsive, to the closing. I still have some unresolved issues. Only the two o three people in the CUstomer Service area, like Mr Delgado, communicated with me and tried to solve some major issues

At the time of the initial walk thru, there was no electricity, therefore we could not properly inspect the home. There were many issues with this home, that simply is unsatisfactory for the price we paid. We are still in repair mode and to be honest, I don't wish to enter ticket after ticket for items that should have never existed in the first place.

Timelines are not met properly, they are just building in a hurry which decreases the quality After move-in issues are not fixed on time and responses are not proper. The promise was made to install full house blinds verbally but now the salesperson who told me is not with Lennar and now they are saying he is not with Lennar and there is nothing in writing, however, my couple of friends/neighbors brought it up and got full house blinds installed. It's not fair to treat one customer differently than other. Tickets opened regarding home repairs, once moved are moving very very slowly. I still have pending work for my 1st ticket. ... More

I'm gonna be honest I love our home! It's a great location and something my wife and I are proud of! However the issues we need fixed still haven't been resolved. We had a call with the customer care person and she sent all the issues to the rep so he can schedule the trades to come in. We haven't heard anything from them. Responsiveness is severely lacking at willow bend. It seems like they are more interested in seeing how many they can get done this week and forgetting about their clients who have already purchased the property. Being told put it on the 30 day and then to hear nothing from them is disrespectful. We take pride in our home however that is not the same from Lennar. Its clear the priority is to finish rather than the quality of work. We are still missing things from closing but it's ok because Delano has it. I think we were told that 10 times since we purchase the property 2 months ago ... More