Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20416 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
High hopes were crushed...
- Anonymous
- Verified HomeBuyer
- July 09, 2019
- St John, IN
I wish I had better things to say about Lennar. We were rushed into closing on our home when it wasn't ready. It was presented to us filthy. Took us literally almost a month to get everything clean inside. We've had floor joist problems where the floors bounces when you walk on it. They added a support wall in the basement which did help but my brand new home should of had proper joists installed in the first place. The concrete company they use is awful. Our driveway is the worst I've ever seen. It's overworked, pitted, cracking/chipping and looks terrible. They're supposedly working ...
Lennar responded:
Thank you for sharing your feedback about the closing and quality of workmanship with your home. We are sorry to hear about these issues. Please send a message to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Poor craftmanship
- Joyce P.
- Verified HomeBuyer
- July 09, 2019
- Naples, FL
Buying a home to Lennar you have to have a lot of patience, don't trust everything they say, specially time frames to fix things. Be extra cautious. And very detailed oriented at the time of closing as there will be a lot of things wrong or missing in the house. You'll have to take a lot of work time off to attend to all submitted warranty request. Also, pay close attention to the roof, rainy season just started in SW Florida and there are more than 5 recently built homes with tarps on their roof. Lennar is a big corp and they are there to make money without taking in consideration how ...
Lennar responded:
Hi Joyce, thank you for your comments about your closing and new home experience. We are sorry for any difficulties you've had during this process. If there is anything we can do to assist, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
Disappointed
- Anonymous
- Verified HomeBuyer
- July 09, 2019
- Rancho Cordova, CA
Cheap materials used throughout the home. When I bring issues up in the 1 year warranty, I’m told to wait until it’s closer to 1 year of being in the home before submitting problem tickets. Just overall bad experience. Will definitely go with a different home builder for the next home purchase.
Lennar responded:
Thank you for sharing your comments. We are sorry to hear about your experience. Please contact us at corporatecustomercare@lennar.com with the details of any items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Horrible customer service and responsiveness to fixing things
- Luiz M.
- Verified HomeBuyer
- July 06, 2019
- Orlando, FL
Do NOT close until you have every single detail taken care of. After you close, Lennar will disappear and your issues will go without a response for a very long period. (to be fair with Lennar, I also bought a house from them in North Texas previously, and they were very effective, courteous, and prompt in dealing with any issues. My recent experience in Orlando, FL though it's almost like this is a completely different company. Night and day...
Lennar responded:
Hi Luiz, thank you for the comments about your warranty experience. We are sorry for any inconvenience you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Great builder if your ok with everything they offer
- Mark A.
- Verified HomeBuyer
- July 02, 2019
- Fort Worth, TX
We asked for a previously offered counter top, Granite, in our master bath. You would have thought we requested the holy grail. they acted like they "might" be able to do it during the 9 months build time but ultimately didn't get it done. I have expressed my disappointment over this issue multiple times with Lennar.......no response or follow up, they don't care. Love the home, don't like the service.
Lennar responded:
Hi Mark, thank you for sharing your comments about the granite in your master bath. We are sorry to hear about this situation. Please email us at corporatecustomercare@lennar.com if you have any additional items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 2
Poor workmanship
- Erica B.
- Verified HomeBuyer
- July 01, 2019
- Orlando, FL
The house was sloppily put together and there were a lot of issues that took months to fix after I moved in. I had to take too many days off work to address all the issues. Grout work was sloppy, there were painting issues and issues with my ceiling. The garage cement had too many holes and looks poorly constructed. The house was also never cleaned and there was dirt all over when I moved in.
Lennar responded:
Hi Erica, thank you for sharing your comments about your home. We are sorry to hear about the difficulties you had. Please send us a message at corporatecustomercare@lennar.com with any additional feedback or outstanding items you would like for us to review. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Final touches aren't getting finished
- Hollie K.
- Verified HomeBuyer
- June 27, 2019
- Bluffdale, UT
I've had 4 major building issues that needed to be addressed. Furnace pipes installed incorrectly caused motor to burn out, dryer outlet was originally installed as a stove outlet and got that replaced, bur first it caught on fire, dryer vent not brought out correctly from sheetrock so my dryer wasn't able to work properly and my exterior vents were spray painted over causing my basement to overheat and water condensed on my pipes. Still lots of minor finish work that I'm hoping will get taken care of. I feel like once you sign your papers, you get abandoned if you need help afterwards.
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Lennar - While I do love my house, I've had several warranty issues come
- Amanda C.
- Verified HomeBuyer
- June 27, 2019
- Arvada, CO
While I do love my house, I've had several warranty issues come up that remain unresolved with no action plan. Lennar was great up until I closed on my home. Since then, it's been a struggle to get answers on when and how my issues will be fixed.
Lennar responded:
Hi Amanda, thank you for your feedback. We are sorry for the difficulties you described in getting your warranty items addressed. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items and we will follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Just bought because the view
- Igor K.
- Verified HomeBuyer
- June 27, 2019
- Winter Garden, FL
workmanship and materials used on construction are very poor, we need to talk with many guys to solve small issues in the house and it´s take a lot of time. at the end we also have problems to install our fence as lennar didn´t let the metal pins installed.
Lennar responded:
Hi Igor, thank you for your comments. We're glad you're enjoying the view! Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Unorganized after closing
- Anonymous
- Verified HomeBuyer
- June 27, 2019
- Ruskin, FL
I really enjoyed my new home up at the amount of repairs needed and the timing is not responding from the associates was unacceptable this is a new subdivision and I have heard several complaints from my neighbors as well
Lennar responded:
Thank you for the comments about your warranty experience. We are sorry for any inconvenience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Disappointed
- Tony L.
- Verified HomeBuyer
- June 26, 2019
- Bonita Springs, FL
The responsiveness of the Lennar team post closing has been unacceptable. This was compounded by many issues of poor quality materials and poor workmanship.
Lennar responded:
Hi Tony, thank you for your feedback. We are sorry to hear about the issues you experienced. Please send us a message with any outstanding items to corporatecustomercare@lennar.com and we will be happy to review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Under Delivered
- Anonymous
- Verified HomeBuyer
- June 15, 2019
- Orlando, FL
Had high expectations that were not met based on testimonials from friends
Lennar responded:
Thank you for sharing your experience. If you will send us your feedback about how your expectations were not met, we will be happy to follow-up. You may send your comments to corporatecustomercare@lennar.com. Thank you again.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Homebuying experience
- Anonymous
- Verified HomeBuyer
- June 11, 2019
- Matteson, IL
My first time homebuying experience has been harrowing. It had taken four months for my driveway and walkway to be laid, and I'm still waiting on the landscaping. I get most of the process is weather contingent, but I've seen other homes around me completed and the owner have yet to move in. It has been an inconvenience having to park on the street with limited parking. I love my home, but the process has been exhausting.
Lennar responded:
Thank you for your comments about the weather-related issues with your home. If you will please send your address, along with any items outstanding, to us at corporatecustomercare@lennar.com, we will be sure to review and respond.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Poor craftsmanship
- Anonymous
- Verified HomeBuyer
- April 23, 2026
- Englewood, FL
Poor craftsmanship, horrible repairs, terrible warranty service and not a care. Wondering why we did this.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor response to problems.
- Roseann G.
- Verified HomeBuyer
- April 22, 2026
- Venice, FL
Builder and his representatives do not respond to problems beyond the first 30 days of purchasing. Everything becomes a warranty issue or an issue for one of the HOA’s. Not the easiest to navigate.
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Quick process do not trust when they will fix anything
- Anonymous
- Verified HomeBuyer
- April 15, 2026
- Henderson, NV
Found multiple defects that were minor but could of been corrected quickly. Do not believe when they give you promotions such as free paint or free filters that were required/promised upon move in.we were told we would get a free kinectico water filter under the kitchen sink. They stopped responding. The free gallon of paint from sherwin williams magically expired upon move in. When you do the blue tape walk all they did was rip the tape off of the defects you wanted fixed. Do not trust them when they say “yeah will will take care of that we are expecting a delivery next week”. They will ...
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Jay in summerdale Alabama
- Jay H.
- Verified HomeBuyer
- April 08, 2026
- Summerdale, AL
Low quality materials just like every other cookie cutter home, has had electrical issues and whoever does their drywall finishing must be cross eyed. Got bad information from the realtor about WiFi and school district and wasn't the friendliest person either. Other than that its a house and you get what you pay for when you purchase a basic floorplan. It is what it is.
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Home welcoming was a joke
- Julie E.
- Verified HomeBuyer
- March 19, 2026
- Fort Mill, SC
Things discovered in walkthrough were not fixed in final walkthrough. It was dirty and there was urine in our sump pump. This is just the tip of the iceberg. I’m so exhausted and stressed with the entire experience I’m sick of talking about it and would rather not relive it.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Please place signs near the field area for dog owners. Concerning disposal,
- Victoria B.
- Verified HomeBuyer
- February 09, 2026
- Princeton, TX
Please communicate association fees are paid twice a year.
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Bad choices
- Robert C.
- Verified HomeBuyer
- February 03, 2026
- Woodstock, GA
Buying a home here has been a lesson in the difference between "sales promises" and actual workmanship. While the brochures highlight premium selections, the execution is fundamentally flawed. The most glaring issue is the rampant screw pops throughout the drywall. By definition, workmanship refers to the quality of skill and care applied to a task. When screws are overdriven, spaced improperly, or misaligned with studs, it is a textbook workmanship defect. These aren't just "settling" issues; they are failures in the installation method that should be covered under any standard one-year ...
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
But somewhere else
- Harold C.
- Verified HomeBuyer
- February 03, 2026
- Palm Bay, FL
There so many hidden fees, then the quality of work is subpar. Water pressure, sewer backup, windows rattling, hot water issues, no stucco on parts of house, stucco braking on outside both sides.
Total Score 3
Quality 3
Trustworthiness 2
Value 1
Responsiveness 1
Yolanda
- Yolanda G.
- Verified HomeBuyer
- January 24, 2026
- Converse, TX
Being attentive to the time frame that you are being assisted with a HOA problem One barely moving in not even 3 months
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible
- Henry S.
- Verified HomeBuyer
- January 16, 2026
- Loxahatchee, FL
I’ve come to realize that the overall build quality with Lennar has been very rough. As a first-time homebuyer, this experience has been extremely disappointing and, honestly, it will be my first and last Lennar home. Buying a home comes with so much excitement and sacrifice, and it’s disheartening to feel that future homeowners are not truly cared for. The work feels mediocre, and while this is my honest opinion, it gives the impression that the focus is more on volume and commodity than on the people who will actually live in these homes. I’m very disappointed, but I’ve learned from ...
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
UNRESPONSIVE
- Anonymous
- Verified HomeBuyer
- January 07, 2026
- Hillsboro, OR
I purchased very illusioned with the new house, the pretty features, the "warranty". Zero Defects was a fallacy. The "Call us anytime, send us all your questions, if you have any problem" was another lie. Nobody returns my phone calls, emails and the H.O.A. blames Lennar and Lennar blames the HOA. The Lennar loan was immediately sold off to a third party. Within a month, the house started having problems and nobody responds. The water does not come out hot, the roof and gutters are extremely noisy when it rains, the blinds are of the worst quality and some are lopsided, the carpet was ...
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
David and Carrie
- Trudy R.
- Verified HomeBuyer
- December 19, 2025
- Spartanburg, SC
Loan officer did not use all information given. Loan officer locked us in on a rate of interest and we were floating. Property agents gave us the wrong information for the property most. Company.
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
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