Lennar Reviews

Lennar Financial Department and Real Estate Agent where Amazing. Title company Bellamy was horrific, caused multiple issues and were not accountable for there actions. Lennar Build was well below expectations and still has not completed outstanding build issues. Tried to push off on warranty and not close actions on punch list that was created to close with open actions. DO NOT CLOSE WITH WITH ANY OPEN ACTIONS. The one saving grace to my action list has been Zack. He is not the PM one my home, but has taken on the responsibility to complete it. Zack is a Super Hero. His knowledge, morales, and work ethic have been the highlight of this brutal process. Subcontractors on this build are atrocious and were not held to on my build. I believe in the saying “inspect what you expect” this did not happen. Lennar wanted to close to preserve there metrics and due to me moving 900 miles and having to close to preserve my locked in rates I had no choice but to close. As a Veteran who served in combat I fought to protect my country and one day own a brand new home. This was a dream of mine. This dream was essentially turned into another battle, just to get what I paid for. ... More

We have known many people who have purchased a Breland home in our area and were happy with the quality and process of building their home. Shortly after we contracted to have them build our new home they sold out to Lennar. We were told that it would be seamless and nothing much would change. in our experience, everything changed. We thought the superintendent's job was to oversee the quality of work being done. Many obvious items were completed incorrectly or poorly and had to be fixed based on our request. After moving in we fixed many existing and new issues ourselves rather than waiting on them to address. Some of these included items such as reversed plumbing lines to tub temperature mixer/regulator, We understand that building a house isn't without challenges and things sometimes end up wrong, especially in our current labor environment. However, this doesn't relive the duties of those overseeing the process, who is the gatekeeper of the home's final quality and the new owners customer satisfaction. Word of warning, they will imply that you must use the builders title company. We found their fees high and their service worse. Insist on using your own local title company that employs people who care. ... More

Overall sales process was a chaotic experience including the walk thru process. Then after move-in, we uncovered many defects/poor quality workmanship. Management should help address reported issues in a timely manner. Lack of responsiveness from warranty/maintenance team.

The construction manager is just in a rush to get it over than releasing a quality product. I find huge number of issues on daily basis and have to keep raising tickets which is really overhead for me.

Quality of the build is much worse than a few years ago; pressured into closing even when home had many unfinished or damaged parts such as no mirrors/ shelves and broken windows and cabinets. After closing, very hard to get a timely response on warranty request to fix the problems. Would not buy another Lennar home again

I really hate to speak poorly of any company but I do wish that someone has warned me about Lennar. They are a big company building lots of houses and it’s easy to get lost. They have lots of small divisions each of which own an element of your selling/building/closing experience. It was really hard to know who to call for what or how to get updates (we lived out of state). The final walk through and resolution of outstanding issues was terrible! I can’t recommend them in good conscience.

The model home (McGinnis) and our builder rep (Suzette) brought my wife and i to grow fond of Lennar. We had a great first impression however, soon after little things start to make one see it’s not that great. The process and stages of building the home are subpar at best. The trades are awful. Lennar’s business model is flawed. To allow a customer to watch and entire house built from the ground up and not allow them to meet their general contractor to discuss building issues is a complete lack of care for any customer relations. Lennar’s idea is to tell your builder rep (who isn’t up to speed on building processes as a GC would be) and then have the builder rep tell the GC. This causes delays in communication and issues with a trade does not get corrected before the next phase. The amount of excuses one can give to obvious mishaps is blatant lack of care. Only when the customer has to contact the county permit department or one has to stress their voice does something get corrected. Don’t believe when they tell you they will fix your walk through check list when you close because then you become a priority to management. That’s crap. We have been in our home for 2 months and we still don’t have blinds in our living room, our exterior paint is still not corrected. Our driveway pavers have not been corrected (the excuse one GC gave is laughable at best). The shady work that goes on by trades is ridiculous and one must constantly check the work and make it known when the work is not suffice. A home which costs over $600k should have a GC who has the time to make sure the trades are doing the job correctly. Lennar’s business model does not allow this to happen. Our builder rep was very nice and helpful as much as she could be. At times, the communication is delayed and not acceptable. She does care about her customers and does help with issues can however, the GC needs to be more involved with the home process and not the builder rep. I feel Lennar could handle the building process better as it relates to customer oriented communication. It’s quite evident once a home is closed Lennar distances themselves and having issues fixed (which were supposed to be fixed prior to closing) becomes daunting. ... More

My experience from start to competition was not experience I ever want again. When buying a home for 1/2 million dollars, You expect it to be finished before being pushed into closing. As for items not completed. Light in master toilet, Broken bricks summer kitchen wall, Electrical panel wrongly labeled to breakers,Handles on sliders taken from show home, master bathroom cabinets in wrong location. Still waiting for laundry cabinets 7 weeks in. I certainly would not recommend Lennar to others.

We closed on our home on August 30th with three pages of items that still needed to be done on our home. Now seven weeks later, we still have atleast 2 sheets of items still not complete. There has been very little follow up. I do work from home as an real estate appraiser and realtor, but I still have appointments and things I need to do. I have had to stay home atleast 10 days for people to come do things on my home. I have also had contractors knock on my door without any advance notice given at all. The post closing experience has been a disaster and a headache. The warranty department is a joke!! The quality is poor. I have even had the contractors from the warranty department tell me honestly certain areas of my house just looks ugly. If this is what you get from Lennar for $600K I will never give Lennar another dime of my money. We were a cash buyer and this was just a stepping stone for us to get into a home. We planned to go into on of Lennar's golf and country clubs, but they do not deserve my hard earned money. ... More

Erik the salesperson and Jaimee the site person are the only 2 Lennar people I give 5 stars. The warranty dept has been bad. The finish work is horrible. Hopefully things improve. Still no dishwasher after 6 weeks when they knew day one it had to be replaced. Hot water heater has been a problem from day one. Still don't know if you're getting a hot or cold shower. I understand the hurricane may have caused some delay, but this is ridiculous.

sloppy workmanship; paint drippings on windows, floors. lack of communication. garage door still has dent. Lennar financing personnel awful. building supervisor was helpful.

The lender was very non responsive - until I went with an outside lender, then they were in contact daily trying to get my business back. There were several problems in the house before and after closing, including shoddy workmanship and poor attention to detail. For example the house was clearly not cleaned before closing. To be fair, out of my list of about 15-20 items needing to be addressed they took care of just about everything timely and well done.

Part of our floor was damaged and needs taken care of.Paint on doors and door frames wrong color-not fixed yet.Some drywall work needs to be done. touch up.Sliding doors need to be replaced.stove needs to be leveled.windows and screens need to be cleaned.Irrigation hasn’t been on in awhile.Might be more so I’ll have to look.Thank you.

Needs to do better

In the seven weeks since closing, have had an electrician in the home three times fixing an obvious mis-wiring issue (no lights can come on in one room unless lights on in another room) and two electrical boxes that were backyard-rigged with no to code. Have also had support out to fix the water heater, fix property drainage issues, for windows that needed fixing, and still waiting on doors to be fixed (on a month long waiting list). Additionally, one section of the irrigation system was installed without sprinkler heads, and that issue I've been promised would be fixed three times, but... Other issues I've found that I've not yet submitted for warranty repair: Front door doesn't seal (can see daylight through >1/4" gaps), more than thirty nail pops (so far), and one full wall that has significant waves in it plus an obvious sloppy repair on the bottom of it that looks like something heavy hit and broke through the wall and was hastily repaired. Not my first new build. I expect some issues with a new build, but...the quality Lennar put forward here is terrible. On the bright side, Lennar support and our project manager are incredibly nice people. ... More

Where do I start... We purchased a new home by Lennar while it was still under construction and there's been countless issues. They are non-negotiable on closing dates. We were out of the country on their proposed closing date and they did not care and did nothing to help us out to get the closing date moved by a few days. We have only been in our house for a month and a half and have had to put in multiple work orders for loose floor tiles, a tub being clogged from construction materials, our closet shelving literally falling off of the wall, etc. They work with companies that don't show up on their scheduled days and that will not work around the homeowners schedule AT ALL for warranty repairs, causing us to have to take time off of work as if it is our fault that our brand new house is falling apart. Time will tell how the house ultimately ages, but this many problems so soon tells me we are in for an expensive future. I will definitely not ever even consider another Lennar home in the future. ... More

We had so-called celebration two weeks before closing, we found about 10 items that needed to be addressed. Nothing were done during that two weeks. Day before closing they promised these were going to be fixed right away. Had to leave the house for one week for ceiling repair. Have to leave the house another two days for all the damages that have done to the floor. Part of the garage door needed to be redone which will be in couple weeks. No accountability to what they do. Workmanship is so bad, I thought project manager job is to supervising the project. After two months, our trash can still don't have handle, no gutter to the house, hopefully will be installed before cold weather. Widow sizes are diffrent but they use same size blind which is short on one window, I can add many small items which I am not going to. I was so excited about my house that I convinced my daughter to buy a house in my neighborhood. Her house will be ready on November and I am so stressed out about it. Most of the item go be done with a little supervising. Now Lennard has to spend more money to fix these and also buyers get lots of unwanted stress. ... More

Very disappointed in Lennar and the volume of issues needing to be fixed after move-in, including lanai flooding, garage keypad not working, water not connected for dishwasher, sloppy workmanship. The sales rep (not Art) and Oleg (construction manager) did a hasty walk-through prior to close — Oleg was completely disinterested and made offensive remarks about this home not being “custom construction.” The pair essentially lied in telling us the repairs we were requesting would be completed “in the next few weeks.” That was May 5 and many of the repairs are yet to be made as of August 3. It is difficult to understand why Lennar wouldn’t do finishing work correctly, rather than sending out multiple vendors to do repairs. Have also found odd engineering such master bath blinds that operate only on the left side, which requires the homeowner to climb into the soaking tub to adjust/open the blinds — who is going to do that every day? The towel bar is also above the soaking tub, making it unusable, and the kitchen sink does not get hot water unless you run it for at least 5 minutes, and then it is “warm”, not hot. The repair person told me this is due to the tankless water system which does not accommodate the island kitchen sink. We have turned temp up but it is a marginal improvement — not right for a $600+K home. Additionally, the Genie garage door opener apparently cannot be programmed for temporary codes as Liftmasters can be — Liftmaster was listed on the original design sheet for the home, and the Lennar “smart home” kit includes a Liftmaster Ring product, so not sure how one is supposed to connect that to a Genie opener. Also a dead-end from Lennar regarding water run-off from gutters in front of garage that is causing deep holes to fill with water and all the mulch to be washed away. Lennar says the gutters are up to spec and they cannot fix further, but clearly having holes filling with water is an issue. ... More

One of the worst experience we ever had with Lennar. We had a bad experience dealing with salesperson Melinda to construction lead worker Louis said they would take care of the stuff but never did. We found a lot of water in the crawl space and pointed out sidewalk concrete damage during the construction workers. They trick us into accepting the defaults in the house and convince us they will take care of it but once we close the house they leave us in the dark. Honest advice we would not recommend anyone to buy from Lennar .

Purchasing: the house was appraised for 20k less than listed, which is a positive. Our financing representative convinced us to negotiate our offers, until we met at 5k over the appraisal. We later discovered, through our realtor, that she has never seen anyone pay more than $500 over appraisal. We definitely felt swindled. Realtor: The only services she provided were leaving a key available on a lock box, informing us of the discrepancy in appraisal price after we signed, and sending a low-quality video of a walkthrough of the house. We purchased virtually due to distance and work limitations. The effort provided did not justify the 6% Realtor Fee. House: Trash was left scattered throughout the property, including inside. Concrete, grout, liquid nails left on garage floor and driveway, very difficult to remove. Dried grout in guest bathroom sink. Material: Flooring is cheap, bowing in several areas when we arrived. Pending service request as of two weeks at this time. Crooked tile in master bathroom, cheaply thrown together. "Seat" in master shower is slanted enough that products fall occasionally. Transformer in garage was non-functioning, causing doorbell to be inoperable, had to be replaced within first week. Ring Doorbell was not present, had to request install. Outlet beneath kitchen sink only had one functioning outlet. Replaced within first week. X2 shelves missing from cabinets in kitchen. Service request pending for two weeks as of this time. Sticky residue from floor installation throughout hard floor surface. Several spots of flooring missing finish. No vent in pantry. Becomes warm and humid with door closed. Concrete blowout x2 beneath front door. Service request pending for two weeks as of this time. Garage: not insulated, due to being considered "not a living space". Considered "2 car", we have one sedan and SUV that barely fit together. Highest recorded temperature inside was 115, prior to us insulating it ourselves at own cost. Door is not motorized, installed after move-in at our expense. Appliances: Cheap models. Minimal functions. Purchasing Experience: Pressured to close early, with vague threat of "losing out on current model". As inexperienced as we were, we believed it. New Home Owner paperwork/bundle is still not provided to us. HOA has still not communicated with us yet. Pool: Small for relative size of community. Neighboring community (which we were told should not have access) visit daily. Pool secured with simple code. Water murky and trash overflowing on daily basis. Amenity Center: advertised, but nonexistent. Possibility of HOA lack of communication. There is no love in any of these houses, the fixes are cheap, and the company cuts corners on cost at nearly every opportunity. Examples: window screens are no longer included in new constructions. Only 20 ft of sod is provided to homeowners without the sprinkler systems (more must be added at new owners' expense to avoid yard erosion). No gutters are included on any of these homes. I will not be conducting business with Lennar again. I will not refer anyone, who I genuinely care about, to Lennar or any business associated with Lennar. The quality of work resembles an assembly line with minimal to no quality assurance or attention to detail. It is obvious Lennar builds houses as quickly and cheaply as possible and pressures potential customers into purchasing as quickly as possible, leaving no time to notice discrepancies. We were an ideal family for this business model, as we were purchasing from a distance and had not actually seen the house until we were provided with the low-quality video from the realtor. Novice and inexperienced homeowners are the ideal clients for them. ... More

We had a very bad experience with this property. We did online closing and later when we visited, we found the grass Sods completely dead and it was never watered. When enquirer about this with Lennar, they said the property is closed and it’s not their responsibility and also it will not cover in warranty as it’s outside. We also saw cracks in window and a big hole dug in the backyard which we reported and the response was snail paced. Really bad customer service and carelessness on part of Lennar

I been thinking about weather I should or not write a review but as I get to know my neighbors and we talk about our experience I think I should. Our closing experience in both the construction and financial aspects was not ideal. The construction manager was not very helpful and the quality of his work was not up to par. We have been constantly submitting claims for repairs. Builders excuse to things not getting done at closing was “because of COVID the trades are not as good”. I tell you the prince of a house has not declined but quality sure has.

I do not think that I can be fair enough to complete this survey at this point and time until my complaints have been resolved.

With the failing of the water heater the windows not working and the thousand of other things that have not been done yet we are still unhappy.

I'm disheartened as I encounter the cheapest bottom of the line appliances. Walkway in poor condition, pool not opened as the season is moving on. I'm replacing all shower heads Most of all I have the absolute worst concrete I've never seen anything like it, .. it's like black circles with micro cracks throughout and no one cares!!!!