Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 15610 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Terrible
- Nicky K.
- Verified HomeBuyer
- September 22, 2021
- Princeton, TX
Not to buy from you ever
Lennar responded:
Hi Nicky, thank you for sharing a review. We apologize for not meeting your expectations. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Everything Sucks
- Anika O.
- Verified HomeBuyer
- September 22, 2021
- Denver, NC
There is really too many things to write a review on and the things we have submitted for work orders do not get fixed, I feel like I put my money into the wrong homebuilding company.
Lennar responded:
Hi Anika, thank you for sharing a review. We are disappointed to hear about the frustrations you have experienced with work completion in your new home. If you have any outstanding items that need follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The quality of work very poor. Their service was awful
- Anonymous
- Verified HomeBuyer
- September 21, 2021
- Hanover, MD
Many things in the house was not complete there were multiple plumbing issues no one wanted to fix the problems regardless of the fact of spending over a half 1 million on this home Lennar is not a good partner in service
Lennar responded:
Hi, thank you for the review. We apologize for the poor experience you detailed with workmanship and follow-up service for your home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible workmanship
- Diandra H.
- Verified HomeBuyer
- September 14, 2021
- Saint Cloud, FL
All my tiles are uneven, I have been waiting months for my grading to be fix. Yesterday a light fixture fell out of the ceiling. The walls are extremely thin I can hear all the pipes when I turn on the water. The house was poorly insulated. The list goes on and on.
Lennar responded:
Hi Diandra, thank you for sharing your review. We are sorry to hear about the frustrations you have faced regarding tile, grading, and fixture installations. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The one star says it all!
- Anonymous
- Verified HomeBuyer
- September 07, 2021
- Haslet, TX
The one star says it all!
Lennar responded:
Hi, thank you for your review. If there are any issues we can help address, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sick and tired of lies
- Sheila H.
- Verified HomeBuyer
- September 01, 2021
- Gastonia, NC
Call me at 7046162685 and I'll share all the bad experiences
Lennar responded:
Hi Sheila, thank you for taking time to write a review. We are sorry to hear about your poor experience and any frustrations you have faced. If you could please send us a message at corporatecustomercare@lennar.com, we will have the appropriate associate follow-up with you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
All Terrible
- Dominic H.
- Verified HomeBuyer
- August 27, 2021
- Bulverde, TX
No attention to detail. Workmanship is poor. Grass they laid down is terrible. Damages were done after I closed to my property from a Lennar sub and Lennar told me to handle it with the sub.
Lennar responded:
Hi Dominic, thank you for the review. We would like to apologize for the frustrations you experienced with the workmanship and subsequent issues during repairs. Please reach out to us at corporatecustomercare@lennar.com, if there are any items we can help provide assistance. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing service after I moved in - Don't buy.
- Anonymous
- Verified HomeBuyer
- August 01, 2021
- Round Rock, TX
We bought a home here and there were few items reported for repair 4 months ago. Have chased both builder and onsite manager and no response so far. Would never buy home from Lennar in future.
Lennar responded:
Hi, thank you for the review. We would like to apologize for the lack of communication you have received for outstanding items in your home. Please send us a note at corporatecustomercare@lennar.com, with any detail you could provide if there are any outstanding items. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They act like they're available until you sign everything and then you're on your own
- Albert L.
- Verified HomeBuyer
- July 29, 2021
- New Port Richey, FL
our house AC flooded 2 months after moving in. It was a horrible experience and hardly anyone helped us get things resolved until the Regional Manager stepped in. Ken did an incredible job but all other employees of Lennar that I talked to seemed uninterested and negligent while our home was flooded.
Lennar responded:
Hi Albert, thank you for the review. We are sorry to hear about the lack of initiative taken by some team members and the issues you faced with your HVAC. If there is anything we can do to help, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
extremely sloppy work overall and not very courteous with all the problems we were having.
- Anonymous
- Verified HomeBuyer
- July 29, 2021
- Madera, CA
After possession of the house, toilets flooded due to main pipe outside the street, and lennar was not helpful in fixing the problem or cleaning the mass inside the house
Lennar responded:
Hi, thank you for your review. We would like to apologize for the issues you described, including the flooding and subsequent clean up. If you have any outstanding issues that require attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
My Experience
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Davenport, FL
Run! Terrible experience. All around terrible. From workmanship to responsiveness. I wish no stars were aption.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about your frustration with workmanship and responsiveness to issues. If you would like us to follow-up on anything, please send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No support for isdues
- Deborah R.
- Verified HomeBuyer
- July 28, 2021
- Aurora, CO
Very disappointed with everyone involved from sales person to contractors and everyone in between. Once purchased issues are addressed in a very poor and unconcerned matter. Told not to except perfect in this new home build take what I got even though I paid full asking price. Never recommend Lennar to anyone ever
Lennar responded:
Hi Deborah, thank you for the review. We are sorry to hear about the disappointment you expressed regarding sales, construction, and the local team. We are disappointed to hear about the trouble you have faced in getting issues resolved. If there is anything we can do to help out, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Complete unethical builder
- Madelyne M.
- Verified HomeBuyer
- July 21, 2021
- New Braunfels, TX
I went with an outside lender because they had a more competitive interest rate, which Lennar allows you to do. My original close date was 2/19. Due to a snow storm in Texas (A FEMA declared disaster) we were pushed to the following week 2/26. The appraisal company (hired by my Lender) was rescheduled for 2/23. The appraiser called to have the house be open and that they were on their way. They no showed. I couldn’t close on 2/26. This is where Lennar gets extremely unethical. Lennar tells me since I am “out of contract” at this point, that they are going to raise the purchase price of the ...
Lennar responded:
Hi Madelyne, thank you so much for writing such a detailed review of your experience. We are extremely disappointed to hear about the issues you faced that were impacted by the storm in Texas and subsequent issued you faced throughout the purchase process. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - One of the WORST!
- Michael J.
- Verified HomeBuyer
- July 13, 2021
- Joliet, IL
One of the WORST!!!!! Never ever will purchase a home from Lennar!
Lennar responded:
Hi Michael, thank you for your review. We are sorry to hear about your disappointment with your new home. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Please make sure things are completed at your home before closing.
- Anonymous
- Verified HomeBuyer
- July 12, 2021
- Austin, TX
Please make sure things are completed at your home before closing. otherwise, you keep contacting them to fix the issues at home after closing.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the incomplete items and subsequent frustrations in getting those items corrected. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
NEVER AGAIN
- Anonymous
- Verified HomeBuyer
- July 09, 2021
- Harbeson, DE
5 month old hone with at least 10 unanswered tickets in queue. Water seeping through guest bath floor, havent heard from anyone. Closing was moved at last minute and blue tape items never fixed. Have not heard from anyone!! Never again..
Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for the incomplete work and lack of communication you have experienced with work in your home. If you would like us to follow-up on any incomplete items, please send us an email at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst home buying experience in my life
- Aaron B.
- Verified HomeBuyer
- July 06, 2021
- Hendersonville, TN
Absolutely the worst. We’ve lived in our new home for 4 months and the entire house is a disaster. I’ve had dozens of work orders through the warranty. Most of the items were repaired poorly but many of them haven’t been fixed at all. As I type this I have 2 windows that need replaced, over 200 drywall patches that need to be sanded and painted, over 20 cracked floor boards, and a completely sanded staircase with No stain available to fix it. These are just a few of the issues off the top of my head. Every issue I’ve listed has had well over the 60 days lennar has to fix them. The homebuying ...
Lennar responded:
Hi Aaron, thank you for sharing your review with us. We want to apologize for the numerous issues and frustrations you have experienced with your new home, from the time-consuming and extensive work completion through the issues with your contract. If there is anything we can do to help get a resolution, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Too focus on quantity and not quality
- Anonymous
- Verified HomeBuyer
- July 06, 2021
- Fort Myers, FL
This is my first Lennar home and I love the layout and everything included concept. However, the company lacks the quality of work. They pushed to close on a home that was not ready. It’s been 4 months and my house is a mess. Problems with the house includes tearing out 14 feet of drywall, texture of the walls are terrible, mold in my downstairs bedroom that requires remediation, upstairs bathroom pan was loose and the pan was defective so they had to cut drywall from my garage to fix and replace the pan. The lanai and garage foundation has chunks of concrete chipped and missing. The ...
Lennar responded:
Hi, thank you for sharing this detailed review. We would like to apologize for the ongoing frustrations of getting work completed in your home due to the original installation and construction. Please reach out to us at corporatecustomercare@lennar.com with any details you can provide, so we can follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible workmanship
- Regina S.
- Verified HomeBuyer
- July 02, 2021
- Saint Cloud, FL
Lennar mortgage was a hot mess. Will never use them again. Love my home but the workmanship was not up to what Lennar says their standards are. Horrible trim, drywall and painting. Door going to garage from inside the house installed crooked, light switches are not consistent throughout the house, clogged drains and broken tiles that had to be fixed after closing. They are at your beckon call until closing and then they are too busy to get back to you. It’s more about quality than quality for them. Just a few changes and attention to details could make a huge difference. Very disappointing ...
Lennar responded:
Hi Regina, thank you for taking time to share your experience with us. We would like to apologize for the frustrations you experienced during the buying process and subsequent issues that needed to be fixed post-close for your new home. If you have any outstanding items requiring attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The company's refusal to replace cheap appliances that do not work.
- James W.
- Verified HomeBuyer
- June 29, 2021
- Fontana, CA
A couple of decades ago, Lennar was a builder who focused on producing a high quality product at a fair price. Those days are gone. Today, their new homes use the cheapest materials possible. Plastic shower stalls and bathtubs, appliances that don't work. Complaints are ignored even for the most trivial issues, such as trim that needs an extra coat of paint. The decline in quality and attention to detail is shocking if, like us, you've owned a Lennar home in the past. We cannot recommend.
Lennar responded:
Hi James, thank you for sharing your review. We are disappointed to hear about your overall disappointment with the quality and finished workmanship in your new home. If there are any items that require further attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
bad quality,
- Kim S.
- Verified HomeBuyer
- June 28, 2021
- Dayton, NV
bad quality, failure to respond,
Lennar responded:
Hi Kim, thank you for the review. We are sorry to hear about your disappointment with the quality of your home and communication with follow-up. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Horrible experience would never buy another Lennar home poor
- Anonymous
- Verified HomeBuyer
- June 23, 2021
- Bear, DE
Horrible experience would never buy another Lennar home poor quality. Customer service is the worst. Employees change every few months. Speaks a lot about the company and management.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about your disappointment and overall experience with your new home. Please reach out to us at corporatecustomercare@lennar.com with any outstanding issues and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cutting Corners
- Jerico A.
- Verified HomeBuyer
- June 04, 2021
- Corona, CA
Bought in the middle of the pandemic and the housing shortage. Sometimes the most prestigious of organizations prioritize gain versus quality. I moved in 4 months ago and it took a lot of effort to address all the poor workmanship and materials. They are still being worked on. I believe the issues I am experiencing could have been avoided if there was accountability on making sure the final product met expectations. No light bulb in the garage and uneven floors (both 1st and 2nd floors) to name a few that should be noticeable but was deemed acceptable by Lennar's inspectors/QA.
Lennar responded:
Hi Jerico, thank you for taking time to write a review. We would like to apologize for the issues you have outlined with incomplete work and subsequent Customer Care. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Trust is an expensive item that Lennar can't afford.
- Kapil A.
- Verified HomeBuyer
- June 02, 2021
- Charlotte, NC
Trust is an expensive item that Lennar can't afford. Lennar Doesn't care about buyers, they only care for their balance sheet. 1. I bought the house thinking there is a free tennis court in the community, they advertised it on the website. But to my dismay, it was a pickleball court. When I reached out to the builder they removed the ad but told me that I should have inspected the community to verify what's included and what's not. 2. Each and every staff begged for giving a good review as they told their bonus depends on that I obliged that will couple of good reviews. 3. Even after ...
Lennar responded:
Hi Kapil, thank you for taking the time to leave this review. We are sorry to hear about the frustrations you have outlined including inconsistent amenities and abundance of loose nails found throughout your home. If you have any outstanding items you would like us to follow-up on, please reach out to us as corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst new house ever
- Keval M.
- Verified HomeBuyer
- May 18, 2021
- Corona, CA
Too many open issues in house and no respond from Lennar. Never buy house from Lennar.
Lennar responded:
Hi Keval, thank you for this review. We apologize for the issues you've expressed related to communication and response to warranty requests. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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