Lennar Reviews

Poor subcontractors choice Lack of supervision of work done by subcontractors Quality of materials poor Mass produced homes to maximize progits

Home buying process felt rushed, our realtor also stated we would receive 2 ceiling fans which were never given. Was told we needed to sign a contract that very same day or else the interest rate and pricing of the home would increase the following day. We asked our agent to go through the contract with us prior to signing and he refused due to him being busy. We ended up having to visit the model home to have another agent explain the contract to us. We believed this was very unprofessional. The loan process required too many personal documents and there were too many contacts to keep updated. We had to re-upload many forms/paperwork into the portal and were quoted 24/48 hour deadlines with the threat of our loan not being approved. We were also not told that our closing day was done in person as we were initially told it was remote. Did not receive the address of the location of closing until 2-4 hours before the building closed. We love our home but the process of buying from Lennar was overly dreadful. ... More

Brio, the home final walk-through, I made them aware of some issues of the flooring of the house and some other details. The day came of the final war. True they weren’t take care of the person in charge told me they were gonna take care of the same day came back after closing they were not taken care of it, plus I believe it was my underwriter. Wait until the last minute to actually start working on my lawn we were supposed to sign on in the morning didn’t sign into 809 at night time then the title company was sending my personal information.

Keys didn’t work to my new home. Went to pick up keys no one was there. They were at a party very poor communication. My son and I had to wait 3 hours for tech to make us new keys. Still waiting to see if you all are going to pay land taxes.

Poor communication throughout the process. Failure of staff to communicate information and process things and respond to questions and queries in a timely manner if at all despite not even even financing the purchase. Poor complication at every level - sales, title, on site, etc….trying to get answers to anything during the process was someone kicking the can or passing the. Ucla to someone else who passed it to the next one and on and on. Also staff doesn’t seem to know what they’re doing or have the right information. Yup, overall just plain bad and glad it’s over.

Bad experience with lennar title.

When I came to Lennar I was looking for the home of my dreams a second home and I got stuck in a home that according to the Lennar seller was just an option and he force me to start the application and during the process he was going to help me to get in to the home I was looking, of course that never happened the guy really didn’t care . Due to my circumstances I accept to keep the home ,during home inspection I realize the cheap material that was used for the construction I’m afraid about a bad wind or rain I don’t think it will resist a storm . The warranty is only valid for a short period . The finance process was easy but I did not get the interest rate I was told on the beginning of the application despite an excelente credit score and 20%down payment it seems like they are in a hurry to sell their homes. ... More

Overall we were not happy at all. Lennar is a bottom line driven company with little or no concern for customer satisfaction. We would never build another Lennar home.

Worst sales team experience i have ever had.

I love the idea of electronic signatures but I was constantly hunting people down to ask what's changed on documents I've already signed to the point where it was just an inconvenience. I spent hours reconciling before and after documents. I was also told certain things won't be changed, I belive it was the estimate document, because they are fluid. I'm sorry but I won't sign anything if it's not correct. Horrible experience!

The buying experience was terrible and the house has already had to get the air conditioner unit replaced. The air is CONSTANTLY messing up. The tile in the shower looks like it’s been done by someone who didn’t know what they were doing. Never again.

Worst buying process in town, from begining to end of the process

Things starts to break from day 1, quality is very poor. Kitchen cabinets have wholes and they will not take care by saying they can't do any thing. First rain brought water and some of things started to break... Worst quality material, they just want to close faster without even taking care all the things that we mention during walk through. Overall bad experience.

Workmanship is absolutely not known by contractors finish details are ignored the whole experience has been a nightm

Painter sloppy, Tile floors marked up, dishwasher was not installed correctly… gaps in sliding doors big enough for mice to get through… I see the A/C repair guy at one house or another every day on my street.

Most of the experience was good with the exception of the closing process. They close of the house was delayed by a month or later. We were charged a rate extension fee through Lenar mtg and were told that this would be credited back and it never was. I tried following up on this several times only to get delay after delay which leads me to the thought that it’s really just a stall tactic until I go away. This has been a terrible experience when it should’ve been a great one.

Terrible overall experience. The salesman, salesman’s supervisor, concierge, Construction Foreman all were horrible. The lack of follow through and returning calls was unacceptable. The title company returned half of my calls until I closed then stopped returning my calls. Ken, who did the warranty walk through and sign off was great. I’m a seasoned investor and not a first time home buyer which is what they are used to dealing with. They prey on the ignorance of the buyer and don’t put the buyer first.

Unorganized unaware poor work efforts

Terrible experience, first time home buyer. Our realtor was shocked and surprised, a lot of first for her. Weeks with out any info or communication, to then have these abrupt request. This and this needed within 48 hours. Every step of the way was a hassle and a pain. Even closing was a hassle. Home is great but the buying process was horrible. To the point that gave me second thoughts of purchasing.

My friend/real estate agent owned and sold many Lennar homes, so we had a first hand view into the process going into it. From start to finish communication was very poor and even worse within the Lennar team. Each individual we worked with was pretty good, but collectively it was a total mess. There are too many examples to give and I’ve already given Lennar so much of my time that I feel like I should be an employee. I’m convinced that our closing would not have happened when scheduled (Lennar cancelled 3 closings prior, last minute without warning - so yes we had already moved out of our house) if I hadn’t personally coordinated the team. Disappointing to say the least - I could write a book with probably 10 chapters with all the issues. As a business owner, husband to a pregnant wife, and dad of 4 kids 6 and under having to deal with all of this was really the last thing I needed. We’ve been in the house for almost 2 months now and there are still issues that haven’t been fixed (that should have been fixed by the 1st scheduled closing. ... More

The customer service was terrible. We didn’t know what was going on from day to day. Representative didn’t want to answer phones

Throughout the whole process, they were threats of taking the house. They were just extortion of making us pay more money just because they felt like it forcing us to use their lender even though their lender would never respond to me sometimes at all or I will take four or five days. The sales rep was very short and disrespectful. All around a horrible customer service. They acted as if we did not matter and if something didn’t work out, they could just sell it to somebody else. They didn’t want to help us work through any issues. I just wanted to try to take the house from us.

The Lennar sales rep that we had gave off "manager's son" vibes. He was never at work so we never met him and every time we called he was doing some not work related activity during work hours. He got extremely frustrated with us when we took a few extra hours to review the one-sided sales contract and then took as long as he please because he was "driving horses down to Georgia." No sensitivity to the fact that we had concerns and were first-time homebuyers. Every time he called our phone, I got nerves in my stomach because he always felt like the villain in our story. The inspection was a joke. The gentleman was very nice and patient throughout the walkthrough but he made a lot of promises and kept none. When we did the final walkthrough, the house basically looked exactly as it did before the initial walkthrough. He had a lot of excuses and a lot of "you could get that stain out if you sand it down" type suggestions. We were left with the unfortunate situation that a lot of buyers are left with where you either delay closing and your movers and all the other plans you have, or you accept the house even with all it's faults. I have heard of cabinets falling off the walls of neighbors and every contractor we have had come try to fix a gap in our screened-in porch says they can't do anything about it. So we have constant bugs in our screened-in porch. Also, every single rubbing up against the wall will leave mark much more profound than it should. The paint is SUPER low quality and it shows. They also have no intention of updating their closing documents. For example, they gave us a sheet that said they would be giving us a one-time paint and drywall coupon that we could cash in within the first year to take care of nail-pops and other things like that. When I reached out to the maintenance team to inquire about the coupon I did not receive yet, they said they were no longer honoring that coupon. Super disappointing and sketchy. They also do super sketchy things when it comes to HOA employment to try to keep control from the owners as long as possible. Buying from Lennar will never leave a good taste in your mouth. They are a large builder and you are just a speck on their earnings report and you will like such. I know sometimes you fall in love with a house and you just have to make moves but having gone through the experience, I recommend watches the video warnings online about Lennar and heeding them. They are terrible and impersonal as everyone says. ... More

We have purchased several homes in the past, and this by far has been our worst experience. First, we had many difficulties with the builders in order to get the issues fixed correctly in the home before the signing date. The representative who was assigned to us and who suppose to be handling these issues, made us feel like we were in the wrong for bringing them to his attention, and he tried to pursued us that these issues were not valid. We had to go over his head a couple of times in order to resolve them. Very disappointed in the customer service. As far as the actual closing, we had to do a lot of the leg work ourselves in order to get the closing completed. We literally had to go to Lennar's attorney's office twice because they were not returning our calls, which was within just a few days of closing. If we did not made these trips ourselves, our closing would have fallen to the next business week, which would have cost us a substantial amount of money and caused several other issues. This was extremely stressful and unnecessary. We will never buy from Lennar again, and urge people to do their homework before choosing a builder. On the upside, we do love our home and the location. ... More

We had a terrible buying experience. The lack of communication was our main issue. Katelyn was passive aggressive and would speak to me as if I were a child because I would ask the wrong people questions. It was our first time purchasing a home and we had such a terrible experience after signing contract until we closed. Immediately after we closed we had sewage backing into our tubs/sinks, since it was an emergency it was promptly repaired. Our other issues have now taken 3 weeks to even get a response from their team. We do not have any pool access despite calling multiple times a week to their HOA. We had a safety issue that we brought up multiple times before closing and Lennar refused to fix the issue twisting our arms to comply and sign, our 3rd party inspector and Lennar’s concierge both agreed regarding our safety issue and supposedly they went to “higher ups” and it was denied. We have been living here 6 weeks now and last week they started construction on some lines in our front yard. I state some lines because they refused to tell us who they were or what they were fixing, we also had no prior written notice. We had a construction worker ring my doorbell at 7am and demanded I move my vehicle out of my driveway so they could work. They ended up going on my driveway after I left but left stains on my driveway and also broke a sprinkler head. I would ask for it to be repaired but have no idea who or what company is doing that construction. Other than those issues the home is apparently well built and I am lucky to have not had anymore issues, but as stated above we have only been here 6 weeks. ... More