Lennar Reviews

good experience and customer service

The week of closing was the most stressful week of my life. When I came for my walk through it was clear that no one on the Lennar side had even went inside for a minute to check things before I arrived. I was there for two hours pointing out issues. I have two young children and I was on my hands and knees feeling the stairs and felt dozens of exposed staples. If my daughters were walking on the stairs they would have gotten hurt. I was told it was that way ON PURPOSE. The whole inside of the house was painted white when my contract started it was a different color. I was told three different stories of what happened. In the end I was given $1000 back to help pay for the painters I hired to paint the whole inside of the home. Finally on closing day I went to go pick up my keys. It took half an hour for someone to give me to them and the building was so far from my house it took an hour to get home. When I finally arrived at my home, with two cars full of items, the key I was given did not work to open the house. It was already after hours and no one was available to give me my real key. Because of that I had to put my items inside the home knowing that multiple people at the company had access to go inside . The next morning someone came to fix the issue and they didn’t even have everything they needed to fix it. It took almost 2 weeks to get a key that worked on all the doors. It was so frustrating, the experience I had was horrible. I felt like there was no Customer Service. It felt like they built the home way too fast. And I felt like I made a gigantic mistake in buying the home. Luckily, they have fixed all the issues that I have found inside my home and I’ve been very happy in the home now that I moved in. I wish the closing experience was better but I am happy now that I purchased this home. ... More

Horrible building company. So many things wrong with house and finding more everyday. The communication was absolutely horrendous. We were told nothing about Hué about where the closing was going to take place etc. Then we find out closing is on the line my appointment was at four and we did not even get on the line until eight because they didn’t get on. Would never buy a Lennar home again

Our home consultant was really helpful. Overall we are happy with our new home but it was unfinished when we received the keys. It has taken time but they are responding to our request.

Greats experience from start to finish!

MS Brook P. was very helpful and always kept us informed. Buying a home from overseas and have not seen it in person is very scary, but MS. Brook made it very confident and trusting. The quality of the inside work on cabinets, paint , door frames, carpet , could have been better . We had the feeling it was rushed trough ,to meet the deadline . We got the wrong appliances and still have not received the correct ones. Lots of damage on kitchen and bathroom cabinets. The house it self is beautiful and we love it . If the quality of the inside work will improve, definitely a company to go with again. ... More

Poor build quality, lack of communication and Lennar attempted to bait and switch a few items that where in the sample model.

Sales experience good. But Warranty issues not resolved and promises not kept.

We love our new home. It is built well and so far have only had drainage issues due to the new sod. Hopefully this gets better. We love our neighborhood and love the design of the home. Lending was quite easy with Lennar. The only problems we had was after we put in our application for purchase the communication almost stopped and processes were not explained to us at all. The lending was all done on line and it was hard to get somebody to call and explain next steps. We were just kind of standing around wondering if we were approved, should we pack, what do we do. We didn't get final approval until a week before closing. So we were hesitant to schedule movers and all the preparations of leaving our old home. It became very frustrating. It felt like the builder gave us great service at the beginning then faded away. We did get a nice house and are happy. I hate to complain and rarely give bad reviews. Overall it wasn't a terrible experience but just pick up the phone and see how your customers are doing. That's all that is needed. ... More

Lack of communication and responsiveness. Poor workmanship.

Communication was the biggest problem working with Lennar. As a first-time homebuyer, my experience was ruined because of my sales rep. The title company also gave me poor service as well. I was called after 6 pm to close on my house at 8 pm because that day I wasn’t even sure If I would since I didn’t hear from anyone. So I didn’t leave the title company until 10 pm.

You have no options or upgrades, just a cookie cutter builder for low to middle class. Poor quality workmanship and rushes through buildings just to sell. After closing almost two months ago I am still waiting for repairs to be done.

They are building houses so quick that details get missed and stuff doesn't get finished. Contractors miss follow up appointments also

It is sad to see that the so called “Construction manager” don’t care about the construction but to have the “job” done. I closed in November and I did not even get a welcome package until this week. The sales team is excellent (Ali Meye) and they care even after the sales is done. I really wish somebody from Lennar with some kind of power within the company could contact me and go to home. Nobody gives us a name or a phone number where to call and how to solve the problems. I am in conversation with a new rep. (Tyler) who seems that he cares, however the people that they used to built the house are now “very difficult” to contact us. I really recommend to RESEARCH DEEPER and to think twice when you are planning to buy a house from Lennar ( at The Mirada). ... More

Lennar Title was so bad and the experience with closing ruined the experience of home buying. It took 4 hours to close because they were so backed up. The woman was so rude and we did it from my car. The quality of appliances is so bad, they are pieces of crap and I wish I just got some cash instead. Still unresolved issues.

The LENNAR team we worked with throughout the home building process was first class! From the time we decided to purchase our home and even until now, weeks after we have settled in the team has been responsive and beyond helpful. We experienced building a home during unprecedented supply shortages and we were always kept up to date knowing timelines weren’t always set in stone due to the environment and not the builder. If there was item I would call out as subpar it is the paint or primer that is used to paint the interior of the home. We will definitely need to paint the entire inside of the home within the next year but even with that being said we love our new home and highly recommend LENNAR!!!! ... More

There isn’t want square edge or right angle in this entire house. Concrete is crooked.. patio, porch, driveway etc.

I would never refer a friend to Lennar...NEVER..or a realtor...the only good experience I had was the walkthrough with Octavio the warranty guy he was amazing and made me feel so much better

I was disappointed with a few items that were not repaired or replaced prior to closing and it took too long after a warranty claim was submitted. Still waiting on 3 replacement doors.

The customer care team is great. Lennar offers a great home warranty that has beneficial. The mortgage process with Lennar was also a stress-free process.

Do not go with Lennar, if possible; that includes the Mortgage and builder. This was the worst home buying experience I could imagine. If you do, please have your own THOROUGH inspection for the home BEFORE you approach closing. We've been in our home for 4 months and have had repairs running for 2.5 of those months. We just discovered a leak from the outside water bib that has our bedroom carpet and outside bricks wet. Also, we received a call at 6:30PM the day before we closed that our closing cost was increasing, after the banks were closed. Our closing time was in the morning BEFORE banks opened. I DO NOT RECOMMEND! ... More

Very frustrating experience , things falling apart all around me

Please do a lot of research on the property and the material used to build. I’m having a bug issue and no one wants to be accountable for it.

I had an overall great experience with Lennar, I definitely will recommend to family and friends for future homes.

The process was smooth but after living here for a few month now.The workmanship and quality of materials and appliances are so poor.I have had several issues since moving in.My latest issue was leaking beneath my kitchen sink which damaged the flooring.