Lennar Reviews

It’s unfortunate I sold my home prior to closing with Lennar - otherwise I would have never bought and built with Lennar. If you’re interested in spending your money that follows absolutely none of their core values - be my guest. If your are interested in sub-par quality and a horrible customer service this is the builder for you.

Confusion about close dates resulted in lost $$, lost items, lost sanity and lost time. Would not recommend to people we like.

I closed escrow in July 2021. I expected quality for the price of the house and for having Lennar as the builder. But staying in the house for few months now brought me a lot of disappointments. The granite in our kitchen countertop absorbs water and now stained with oil after it was claimed to be sealed by Brandon from quality control dept., and even after I sealed it before use. I spoke to Brandon about the issue, and I was told that it will be adressed, but I have not heard anything yet until now. Brandon said that maybe because the granite has been stored for a long period of time before it was used is the reason why it absorbs water easily and is already stained. But I don’t think that there is any excuse for not assuring the quality of anything before putting everything together in this house. The shelves and brackets in master’s closet also fell apart after we hanged clothes. As per Brandon, there should only be maximum weight to be placed, which was never mentioned ever. And I don’t think that good quality will break easily. I wish IBrandon said that it is how they make standard closet and I can always upgrade using another company if I want a better quality. Too bad, I thought Lennar has the quality I was looking for. For the repaint and drywall touch ups, I was scheduled for a certain day and when I was making sure to get it done by the scheduled date, Adrianne from builder’s choice snapped at me and told me that I am not the only client. Then the appointment should be more than a day and was managed prior, for me to plan my days as well. Now, for the repaint of my front door and doorstep, the door should have been painted entirely, but it appears that there is no touch up in the bottom area. which is very obvious and frustrating to look at. and for the doorstep, the paint dripped underneath, and now stained the stucko. Which i need to call quality again for. In my backyard, the planter looks weird. It wasn’t straight all the way and the sprinkler switch is the in the middle of nowhere. Brandon said that it was how it was disigned and approved by the builder. Which is confusing because both of my neighbors doesn’t have a planter. Anyway, I got the planter corrected on my own since quality dept will not do it for me in order to show quality. ... More

I was originally told my closing would be June 8th when I put a contract on the house. Almost every other week my closing kept being put out. There would actually be weeks gone buy that no construction work was done on my house. I finally closed on July 23rd. This was an extreme inconvenience because I had sold my house and had to stay in a motel. I have numerous text messages in my phone to verify the above information. Also the landscaping is terrible. I pointed it out to the Lennar agent and at walk through. I did a work order on it and was told that landscaping is no covered. You can barely walk on my sod and it has sunken drastically since I have taken possession of my home. ... More

Loan processor asked for the same docs over and over again. The worst materials used. I’m still having issues and currently I’m without heating and AC.

I had a great experience with our Lennar realtor but unfortunately did not have a good experience with the loan officer we used by Lennar. We do love our house and understand things happen while building BUT Lennar should do a better job with communicating. We have been contacting them for months to have our block wall fixed (which is detached from the wall and is becoming a hazard) and we’re promised the company would call…months later nothing still. We have had to put in two orders to get it fixed and text the manager in charge and have not received a response. The lack of communication with this company is pretty disappointing. ... More

Not a fan. Did not deliver on time, poor job management, many failed inspections. Not the experience I had hoped for from a reputable builder. Subs unreliable and poor workmanship.

I am so disappointed in the customer service that has been provided to us after closing. I wish I had done my research on Lennar prior to buying a home. I would have never purchased a Lennar home if I knew what I know now. The number of lawsuits, poor reviews, and complaints is just mind blowing to me, but I am experiencing first hand why. We continue to have promises broken by Lennar employees, tickets that are never followed up on, and issues that continue to not get fixed. It is clear that new construction homes are a priority over those who have already given their money to Lennar. I will never recommend Lennar to anyone. ... More

When I first toured the townhomes I was very impressed. My mom has a Lennar home in Reno and it was a very well built home. One of the first things I was told when I started asking questions was that I would be able to put AC in my townhome once I took possession of it. Well that is not the case. The Lennar board of directors said no middle units only end units can get it and now the current board is saying no to middle units as well. Many of us feel like we were lied to about this. 2nd the home was WAYYYYYY over priced and when the appraisal came in 41K under asking Lennar told me to either wait 2 weeks for another appraisal, put up the cash or walk away. I had no choice because my house was sold to put up the cash or I’d be homeless with 2 cats. I told them to lower the price and they said no they would just love on to the next person on the list. Then the workmanship on this place is sub par. Flooring was buckling the day I moved in, the gate was breaking, daylight coming though my front door, vinyl was torn and used glue to “fix” it, exterior paint was poorly done with lots of white spots all over the community, caulking used to “fix” spots outside and in the corners of the drywall. It’s been 3 months since I moved in and my front door still hasn’t been fixed even though I brought it up on my walk through. ... More

If Lennar was the last builder on the planet, I was still not recommend them.

Unfortunately, the emphasis on quickly building homes and making profits, has impacted the quality of the workmanship and the customer experience. This has also caused long standing repair items to be unaddressed after moving in to the property, which negatively impacts the customer experience.

Over promise and under deliver. Poor response to issues.

Cumming is definitely a friendly family environment!!

I've only been living in the new home just 4 months, and I have had many issues. My front door is coming apart because the weather strips fell part causing the hot air to suck in. I called customer support and I was told that's I use the door too much so that's why the weather strips are falling off. I've only been living in the new home for four months and I shouldn't have to deal with those issues. I have had to get the kitchen cabinet repaired, the vinyl floor had to be repaired...so many issues. The quality of materials are super cheap. The dishwasher and the oven are the only items I haven't had to submit any service request for. The builder simply use cheap materials. ... More

I’ve moved in for 4 months, yet most of my repair requests prior to closing has been pending since then. Management is not doing their job on monitoring progress.

The sales person was friendly and helpful . However when it came to warranty work, totally non responsive on all levels unreturned txt messages , full voicemail boxes I cannot even leave a message and after several attempts I still got no response or follow up. I want to know what good is your warranty if nobody follows through . Very frustrating and I definitely will not recommend Lennar to anyone who wants to buy a house . How can I get somebody to honor your company's warranties

Terrible Mortgage staff especially for being a first time buyer, lost me thousands of dollars for not locking me in when they were supposed to. Almost no communication, they really don’t care about you, you are just another number. Warranty People will tell you they will fix things and you have warranty but they don’t tell you what voids it and they will do whatever it takes to not fix anything… find gray lines, loops, etc. Very dishonest. Will tell you they will take care of something to your face and then never hear back from them again.

Very poor construction manager. As a customer you need to visit every day your home while construction if you want to save yourself. Before I bought the home they promised fence will come outside the property and it was not completed as promised. Would never recommend. With raising market these people dont even care to hear the concern once you close the home

Sales reps were disrespectful I still have a clue tape items and each week have to follow up with construction to ask if they will compete the blue tape items. I shouldn’t have to ask in the first place but it’s a constant battle. This is not been a fun experience, buying my first home.

Seems that the builder are hiring quick help and they contractors are not professional just hiring anyone off the street to get the job done

We found a lot of mistakes and after being in the home for a few months we still see things that were not fixed but at this point, we are told that is cosmetic. We still have a big hole in our back yard which I've almost fallen a few times. Just received a letter in the mail that my CCD cost is going up and my monthly mortgage also went up. We still have no pool or playground as promised when we moved in but we have about 75 more new homes. Almost forgot to mention it took about two months for us to get a mail box and had to go to the post office every other day if we could make it before they closed. To sum it up at the price we paid for our home, we should not have so many issues. ... More

Do not close unless home is “complete” correctly. We had a “punch list” of over twenty items not complete at closing and here now 4months later still many things not complete. Get a home inspection.

Issues were not addressed promptly, corners were cut on quality and some pieces were thrown together and not built correctly, like the island in the kitchen. The best part about this process was the sales person, Penny!

Very sloppy work. On final walk thru, resistance to repairing damaged issues. Poor quality appliances, dryer broke down after 1 week. It took 1 month to have it repaired.

Unfortunately our experience was not the best and we have too many issues without fix