Lennar Reviews

As an out of state buyer it was not a pleasant experience! I would never do this again! I should have never continued with the closing when things were not completed in my home as promised but I did on good faith. Promises after promises to get things done but as of yet it was not completed! Voicemails, calls ,text messages all ignored! When you have a home in another state and you reach out to the sales rep and the head of construction just to be ignored it beyond stressful! I will be arriving to my home in Naples in November and will have to deal with warranty still not a happy buyer!

This is the second house I bought from Lennar, the first wasn't too bad and of course some issues came after I moved in. For the second house things were not really good from the beginning, too many issues I found after I moved and for the price that we paid I was expecting a better quality on the construction but it's Lennar what el we can expect, look around some other options and make sure that you are going to get what your money is paying for. My advice is to try to avoid this builder if you can.

We close on a home that is worth almost 500k and the entire house was dirty, including all widows, bathtub, shower, rug and drywall was cracked . there were multiple holes that we told was going to fixed before closing but they were not. When i came into the house after closing, i was suprised. Is been over a month, and am still looking for a product that will remove stain and foot mark on my floor. I told the construction manager the day after we moved in but she ignored me. She also called me troubled another time, i spoke to her. They left a bucket of dirty water in the bedroom. I can't believe it. Bad job done overall. The house was rushed. I don't think I will refer anyone to lennar. The only reason why I rate this a 2 is only because of the customer Care. They responded to me immediately and fixed what they could. The guy in charge was so helpful. If I was to rate him alone, I will give him a 5 star. ... More

We moved in to our home on August 29, 2023. From the time of the 1st walk through, it was a rough go. There were many things to be fixed which is to be expected. What wasn’t expected was the way things were handled. We were told we had to sign off on the home which acknowledged that everything was good. When we said we would not sign off without putting some type of comments stating the items needing to be fixed, we were told we can’t do that and if we didn’t sign, then escrow would not close on time. Within the next week, many of the small items were fixed but the large items remained unresolved and continue to be to this day almost two months later. Some of our “major” fixes are the primary bath tub, the kitchen sink, the primary bath shower grout and the air conditioning. Here is an overview of our experience on these items. - The primary tub had a chunk broken out of it. We had to fight hard to get a new tub as we were told it would only be fixed, not replaced. When you pay this much money for something new, you should get a new item, not a repaired one. After it was repaired to our dissatisfaction the first time, it was ultimately replaced with a new one. - The kitchen sink had a small dent in the front. We were told the same story as the tub ie fixed, not replaced. After many discussions, missed appointments, and attempts, it was finally replaced on October 11. - The wrong grout was put into the Primary bath shower. We have yet to hear anything on this even though we have asked for updates several times. This is a very disappointing situation as we paid thousands extra for large tile and the installation of this tile. The pattern virtually disappears because the grout is white on white tile. The only resolution given to us by the designer before escrow closing was to stain the grout. We did not want our main bath to look like an after thought as we know staining this is not the correct solution. When asked why they don’t cut the grout out and replace it, we were told because they may chip the tile. The thought of this whole thing has physically made me sick. I have never used my main bath shower as a result. - The air conditioning. This is probably the most upsetting and alarming situation of all. When we did the walkthrough, we said we didn’t think the A/C was functioning properly. We were told it would be checked. On the second walk through, we brought it up again and told it was checked and functioning properly. After we moved in, we reported it again and we’re told it was checked including checking each register to ensure the air was coming out at the proper temperature. We knew it wasn’t working properly since we had rooms in the house that were hot and others that were freezing. Since Lennar considered this item closed in their books, we spent almost $200 out of our pocket to have an air conditioning company come out to check the system. Bottom line - there were 2 code violations, it was low on refrigerant, the units are undersized and installed backwards. We forwarded the report to Lennar who said they would send their A/C company out again. After Lennar’s second review, they acknowledged that everything the independent A/C company cited is correct. The code violations were fixed and refrigerant added; however he said he needed to get with his boss to discuss the remaining issues. It appears the A/C units were installed correctly but were designed wrong! The 3 1/2 ton unit is servicing the primary bedroom and bath, and the 1 1/2 ton unit is servicing the remainder of the house. This explains why the master is always freezing no matter how high we set the thermostat. A couple of the other rooms are hot no matter how low we set the thermostat. We still have no word from Lennar on how or when this problem will be fixed. The more alarming part is, you have many other homes in this development with the same problem as there are at least 6 or 7 other homes of this same model. Needless to say, this has not been a happy experience for us. Moving during the best of scenarios is one of the top three stressful things you can do in your life. Lennar does a good job of selling you on the front end but a very poor job through the process and delivering on the back end. ... More

The sales rep. Cindy was very professional and was great to work with. The closing team promised completion of all issues and that was all BS . No follow up to issues. They said what we wanted to hear to close the deal. Extremely disappointed and I would not recommend LENNAR ! Wish I had not purchased !!!

We purchased from Lennar because of their next gen option in a home. Within 30 days of closing is when problems surfaced. We had sold our prior home and needed to move into the new home. Upon inspection of the home, it was possible for it to be finished. Communication with our sales person Ernest was nill to none. No returned calls. He sent text messages. I had to drop into the sales office to get to speck to someone. Within a week of closing we heard every excuse under the sun as to why construction was not complete. They even tried to move out our closing date, which would leave us with no place to go. It took speaking to a supervisor at Lennar lending to get the closing date we needed. Without her calls to others at Lennar, we would not have been able to move. We have been in our home over a month now and continue to find the quality of work, from drywall to floors, to be sloppy, shotty and needing repair. All of which we are doing ourselves, as Lennar is not. We did have two items that we reached out to Lennar about for repair, and thosr items have been repaired. ... More

GOOD FOR SELLING A HOUSE, ONLY THAT, SINCE THEY DO NOT DELIVERY THE HOUSE 100% READY. ITS QUALITY CONTROL IS BAD AND THE RESPONSE LEVEL IS VERY POOR.

Make sure you do not move in a location still under construction. The noise, the dust, the heavy machinery you hear daily are a disruption to your daily life. Nobody informed us of the train we hear every night around midnight!

Overall, my experience with Lennar was disappointing and unnecessarily challenging. I had heard great things about the company, however, it seems like they have made a lot of changes, especially within the last five years. The most difficult part of the process was Lennar mortgage. We had a very challenging time getting responses and information in a timely manner if at all. Long story short, I actually kept a separate spreadsheet to keep track of the amount of document errors that had to be corrected and follow up emails/phone calls that were made without responses back from the staff at Lennar. Working with the construction side was actually the least challenging, as they tended to respond quickly and follow up on any requests in a timely manner. Due to my experience with most of the departments within Lennar, I am deterred from working with them in the future and recommend others do thorough research before considering working with them at this time. ... More

I had an excellent experience with Lennar sales and mortgage associates purchasing the home. The salesperson was very helpful in keeping me informed during the nearly four months until the closing. However, everything turned into a very disappointing experience on the closing day. I could not make the final walk-through of the entire house because a cleaning company was at home just an hour before the closing. The project manager assured me everything was fixed from our first inspection walk a week before the closing. Minutes before the signing, after I shared my concerns, the sales administrator guaranteed that everything would be taken care of after the close if necessary. I trusted them and signed. HUGE MISTAKE! The house was dirty, with paint on the cabinet handles, bathroom lamps, tile, garage floor, and dead sod, among other things. The tile floor grout is an entire disaster! Stained grout as a result of mishandling during the construction. My home does not look like a brand-new house. I am extremely disappointed because this is not a cheap property, and I had higher expectations from Lennar. The warranty process is time-consuming and frustrating sometimes. ... More

The details of our home were constantly overlooked, and issues we tried to bring attention to were consistently dismissed before they would eventually be addressed.

We moved in and it wasn’t ready. I kept asking are we still closing end of May, is it done and was told yes and in fact it was not. We have been here since end of May and things still need done. They are getting down slowly. It would have saved a lot of headache for us, if it was done prior to move in. Fortunately, my husband works from home, so he can be here when people come to fix things. We paid almost a quarter of a million dollars for this brand new house and don’t feel we should be going thru this hastle.

Poor quality material, I requested a paper copy of the HOA bylaws, I was told by the HOA that LENNAR Title should provide that to me. Traci ignored all my calls regarding that. When I purchased my home from first Texas the HOA package was given to me on the day of closing. Money ain’t everything, no one cares about customer satisfaction

This is my 3rd new construction home with a big builder and there are so many issues. Way too many appointments to count to have things corrected from things that should have been ready to go to major issues like leaks. Subcontractors are horrible and do not care about quality. Employees will say anything. Mortgage experience was not good. I didn’t find out until an hour before my closing appointment that I was set to close, so I had to rush to the bank to wire funds and then rush to get to attorneys office in time. Horrible experience and I do not feel confident in my home quality.

Joey D was great, after his part it’s been one problem after another. The bottom line is speed is prioritized over quality…and it really shows. What should be a wonderful experience has been about as fun as a root canal. Appliances, electrical, carpentry, paint, masonry, landscaping, plumbing, HVAC, stucco, cabinetry, tile - I can’t think of one aspect of our house that hasn’t had issues. Just exhausting, frustrating, and disappointing.

The bathroom in the master bedroom is leaking to the first floor, the walls are also flawed, the vegetable sink is also leaking, the bathtub is scratched and I will not be repaired, the steps of the front door are cracked, the glue on the floor leather joints on the first floor is leaking, and the alarm inside the doorbell does not make a sound. The experience is too bad for people to handle the maintenance. I hope someone can help to solve it.

Some person has bad attitude while going to closing process.

Aside from Arthur R., our salesperson, who was wonderful to work with, the rest of the process of acquiring our veranda was not a pleasant experience. Shotty workmanship, rushing to get us closed when the condo was far from being ready, lack of communication, no followup with items needing attention, and more than anything, the mortgage process was so frustrating! even getting the closing paperwork by mail was a problem. Having been in real estate, buying and selling new homes as well as resale properties for more than 35 years, and helping folks with their mortgages, we must say that this transaction was not what we anticipated. We doubt that you will publish this, but did want someone at Lennar to know about our experience. ... More

My closing day was, to say the least, pretty unenjoyable. I arrived at the Lennar office and was greeted by the notary agent. Upon completion of signing my documents, I was given my keys and shown the door to leave. I imagined as a first time homebuyer with a company that’s been around for some time, there would be a more memorable experience for clients, wether a first or tenth time homebuyer. Needles to say I am very uncertain if I would use or suggest going with Lennar in the future.

1. Door strike on front door is missing. 2. Baseboard trim gaping from the wall in many places. 3. Incorrect emergency contact number. 4. Stairwell had to be repainted 5 times (orange peel and runs) at our insistence 5. At final walk through windows we’re still grimy. 6. Ant infestation in house. 7. Furnace vent crooked above roofline. 8. Wood exposed around outside of former windows. 9. Concrete poured down valve box to fire hydrant.

Poor workmanship-from the entry in the courtyard to the rear windows of the building. There is nothing that stands out in a good way. Cheap labor, cheap materials, poor finishes. The only plus is the location, something that Lennar banked on-building fast, poor (quality) and expensive.

My experience has been difficult especially with Lennar Mortgage and Allen at sales office has been amazing and is trying but could have done better. They don't realize we are deaf and required accessibility at home but not willing to work with us to ensure our home equip with, so we have to pay extra which is not fair as hearing customers have those all set included while we deaf have to buy equipment to go with. That's really annoying. Builder and office need to be sure they're sync as their floorplan are different than office shows so it's a problem when i noticed errors when they built my house. Offices need to ahead with TV/Internet services once they open new homes here, so they have time to survey and set up ready for us move in especially I'm working at home remotely so that caused me a week missed job due to no internet services. That's really stress me the whole week searching services but had to go with one for now till Frontier to get availability hopefully July 1st and hopefully to buy out the termination fee from current to frontier as my job requires 1 gig whereas my current is only 250 mbps so not great one. It's frustrated. I feel that they owe me for that termination fee as soon as frontier completed and availability in July or so. They said pls complete QR and asked me to call with virtual video. I was like duh I'm deaf so i cannot use virtual while I'm using my relay service as interpreter to call. I called and said I'm deaf so no way I can use that kind of technology. They need to do better when it comes down to deaf customers!! I've been with Wells Fargo Home Mortgage for 20 years and 38 years in mortgage industry. I've work with several builders similar as this Lennar. Honestly, they are way much better than this one. I however do love my house than my old house. Through they could do better. I'll be working on ring system that was given to me a box to set up. I was like oh boy we are deaf and not sure if it's requiring for us to hear which is a joke and insult us as customer. They could provide a better one for deaf clients! Overall, I'm giving C to office and D to mortgage which is the worst I've ever had. ... More

Not a great experience. House was dirty when we went to move in, lots of unfixed items and very disappointed. Felt like it was a last minute rushjob and they were just trying to get out of the neighborhood. Not sure I’m able to recommend Lennar.

Customer Care Employees leave a lot to be desired. Say a lot but do not do anything and you have to do the follow up. Just excuses is all they give you and very poor solution’s.

Just as any buying experience when before after you say yes and give them the down payment to commitment, they fall Over themselves to “be there for you”. The s day you sign you’ll never hear from anybody you saw before again! The lender from Lennar didn’t know what he doing and I got emails from him requesting the same material even after I had closed. At closing, the keys my new home were mysteriously “lost”. I went to my new home with no keys. I had to stop at the sales office for the agent on duty to give me the standard key to open the house. Finally, after three days, they told me they would have to re-key the house and I would have to have a new key to the mailbox made at my own coat. I still, 6 weeks later, have not been reimbursed for that key. Pathetic customer service for a big box office store let alone a National Home Builder! The day I moved in 2 of the fire alarms were chirping. They continued to chirp every 8 hours after I would reset them with a the only long enough stick I had to reach them. On Monday morning the electrician came to the house and changed the batteries and that resolved the issue. They used old batteries in the smoke detectors. 3 weeks later another smoke detector started to chirp. I knew what it was this time. I am still amazed that they used bad batteries in a new house. 3 to be exact. Not a coincidence! The sod they use in the lawns is pathetic! I have been sincerely trying to grow this “grass” with the help of a service and it just isn’t growing. The quality is sub standard. My son Kaye’s his sod last weekend and the difference in quality is worlds apart! Apparently half a million dollar homes don’t qualify for good sod! Lennar should be ashamed! ... More