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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 15610 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

15610 Reviews in All Areas

Star Rating Breakdown

5 ★ 6269

4 ★ 2979

3 ★ 2673

2 ★ 1722

1 ★ 1967

Ratings by Category

Overall 3.7

Quality 3.4

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

They promise things that are always late I moved in my house month ago

  • Khaled Z.
  • Verified HomeBuyer
  • March 31, 2020
  • Parker, CO

I moved in my house and playing catch to fix it everyone is late or never show up I have to chase them around to fix everything there is so much that u forget so that way they tell you soon your out of the warranty

Lennar responded:
Hi Khaled, thank you for providing this feedback about your new home. We are sorry to hear about the delays you've experienced. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New home owner

  • Cheo-Lee L.
  • Verified HomeBuyer
  • March 31, 2020
  • Peachtree Corners, GA

1. Customer service representatives have extremely poor service, closed service tickets with out get job done. Very lack responsiveness! 2. Quality of all kitchen equipments poor and malfunction, customer service has no knowledge of how to fix it and refused replace malfunction machine. 3. The quality of the town home does not match to the value or worth for the purchase. 4. The quality construction poor- regrettably made wrong decision. The existing homeownerS are not not happy!

Lennar responded:
Hi Cheo-Lee, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience

  • Yong S.
  • Verified HomeBuyer
  • March 31, 2020
  • Tampa, FL

They did not kelp their promise to fix things before closing. And they even did not fix things after closing. Never buy new from them or will not sign closing documents only after they fix everything.

Lennar responded:
Hi Yong, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyers Remorse

  • Felecia P.
  • Verified HomeBuyer
  • March 31, 2020
  • Raleigh, NC

I purchased my home as is with 3 months left on the structural warranty but Lennar has denied every warranty claim. Bent metal roofing, missing chaulking around windows and siding, and squeeky subfloors in a 2 year old home are the unsatisfactory workmanship that Lennar refused to repair.

Lennar responded:
Hi Felecia, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

HOC

  • Kevin A.
  • Verified HomeBuyer
  • March 30, 2020
  • Cibolo, TX

Terrible buying experience on current house due to multiple issues and slow to respond to fixing issues!

Lennar responded:
Hi Kevin, thank you for sharing your concerns about your new home. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

To much money for poor quality of the house

  • Hedilberto L.
  • Verified HomeBuyer
  • March 28, 2020
  • Phoenix, AZ

Since I bought the house I have had an infinite number of problems with the A / C, the heater, the gas, the quality of the cupboard material, the roof is opening everywhere, the patio is flooded every time it rains and many things more the truth if someone had told me that I was going to fight with all this I would have bought an old house ..

Lennar responded:
Hi Hedilberto, thank you for your feedback about the issues with your home. We are sorry to hear about these difficulties. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality of workmanship & materials

  • Brenda G.
  • Verified HomeBuyer
  • March 27, 2020
  • Homestead, FL

Extremely poor, cheap appliances, bad construction materials. No back-splash in the kitchen, guess bathroom is a sink w/pedestal (no vanity). Tile badly installed, plaster/grout on tile everywhere. This community is closed to a Land-field and bad odor is everywhere.

Lennar responded:
Hi Brenda, thank you for your feedback about your new home. We are sorry about these difficulties. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

BROKEN AC NO RESPONSE FROM LENNAR

  • Christopher C.
  • Verified HomeBuyer
  • March 26, 2020
  • Houston, TX

I am still waiting to hear back from lennarhoustoncustomercare@lennar.com. My air conditioning has been broke for THREE days now and nobody has gotten back with me!! Very frustrating!!

Lennar responded:
Hi Christopher, thank you for sharing your frustration about your air conditioning. Please email us at corporatecustomercare@lennar.com if you are still having difficulty, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible workmanship

  • Tyler M.
  • Verified HomeBuyer
  • March 26, 2020
  • Temecula, CA

The quality of detail put into this house is one of the worse I’ve seen for a builder. You can tell they used some of the cheapest contracting companies around. When trying to correct this issues, you’ll get the run around for months. It’s been five months and I’m still trying to get them to fix items. It’s said that you pay a lot of money for these houses and your treated like scum. Document everything, because you’ll probably be bringing them to court.

Lennar responded:
Hi Tyler, thank you for your feedback about your new home. We are sorry to hear about the quality issues and difficulty in having work completed. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Has been a nightmare

  • Brian S.
  • Verified HomeBuyer
  • March 26, 2020
  • Gallatin, TN

Everything should have been fixed before I moved in and it wasn’t. Even stuff I showed them on the walk thru was not fixed. Already had a minor roof leak. Paid $400 for a professional cleaning and all they did was vacuum.

Lennar responded:
Hi Brian, thank you for the feedback about your new home. We are sorry to hear about the outstanding items. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

the bad construction

  • Denis A.
  • Verified HomeBuyer
  • March 26, 2020
  • Davenport, FL

the bad construction

Lennar responded:
Hi Denis, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Abel C.
  • Verified HomeBuyer
  • March 25, 2020
  • Reno, NV

Not happy with entire process of purchasing new home. Last time I will buy from lennar.

Lennar responded:
Hi Abel, thank you for your feedback about your new home. We are sorry to hear that you had an unpleasant experience. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to share, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad Community

  • Reitzel P.
  • Verified HomeBuyer
  • March 25, 2020
  • Longmont, CO

The Board (run by Lennar) completely ignores the community

Lennar responded:
Hi Reitzel, thank you for your feedback about your community. We are sorry to hear about this situation. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disaster on Creekmore!

  • Martin B.
  • Verified HomeBuyer
  • March 25, 2020
  • Kissimmee, FL

We cannot begin to describe how poorly our home is constructed and the very poor fit finish. Windows were now working. There were entire areas that were not painted. There were gaps in the cement block walls in the garage. The lawn was installed incorrectly. Closet doors were missing and one that was installed fell off. The property close was jammed down our throats by some VP who took advantage of the fact that we were not on-site to do a final inspection. 3 months after the close and there are still outstanding issues. We will NEVER, EVER buy another Lennar home!

Lennar responded:
Hi Martin, thank you for sharing these details about your new home. We are sorry to hear about the situation you described. Please email us at corporatecustomercare@lennar.com with any additional details and outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - I am not happy with anything from Lennar

  • Thomas H.
  • Verified HomeBuyer
  • March 25, 2020
  • Wimauma, FL

I am not happy with anything from Lennar

Lennar responded:
Hi Thomas, thank you for your feedback about Lennar. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Sarah P.
  • Verified HomeBuyer
  • March 24, 2020
  • Davie, FL

Still hasn’t gotten back to me with hoa information, no one returns my emails or phone calls worse place to live

Lennar responded:
I'm sorry to hear you are experiencing difficulties in getting your HOA questions answered. Please send us an email with your question, contact information and home address to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - i wont recommend lennar .

  • Naga M.
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

i wont recommend lennar .very poor in customer service and fixing the issues build quality is very low stds

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't satisfied with your home building experience. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Attention to detail and pride of workmanship was not a concern

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Mount Pleasant, SC

Attention to detail and pride of workmanship was not a concern of the builder.

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't completely satisfied with your home. We would like to review your concerns and have them addressed by our management team. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

No customer service

  • Paul L.
  • Verified HomeBuyer
  • March 24, 2020
  • Sun City Center, FL

Landscaping that dies in just a few months and filthy bath tubs with rings that cannot be removed and no warranty service for either. Buyer beware

Lennar responded:
Hi Paul, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any additional details, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing

  • David G.
  • Verified HomeBuyer
  • March 24, 2020
  • Gold Canyon, AZ

We are still waiting for issues from closing to be completed. Very disappointed.

Lennar responded:
I'm sorry to hear you are experiencing delays in getting items in your home addressed. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com. I will have our management team review the situation and address it with the team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Embarrassed I bought Lennar

  • William M.
  • Verified HomeBuyer
  • March 24, 2020
  • Victoria, MN

I had no idea how bad a new home could be.

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your feedback, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not good

  • Daniel R.
  • Verified HomeBuyer
  • March 24, 2020
  • Jacksonville, FL

Horrible experience

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Regret purchasing

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

Will never recommend or buy Lennar.

Lennar responded:
Thank you for this feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I had a bad experience with Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

I had a bad experience with Lennar

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

One of the worst builders

  • Satish K.
  • Verified HomeBuyer
  • March 24, 2020
  • Cumming, GA

Never by home with them.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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