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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 15610 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

15610 Reviews in All Areas

Star Rating Breakdown

5 ★ 6269

4 ★ 2979

3 ★ 2673

2 ★ 1722

1 ★ 1967

Ratings by Category

Overall 3.7

Quality 3.4

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Worse builder and customer service ever!

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

Unfinished work. Very bad customer service.

Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New fixer upper

  • Michael T.
  • Verified HomeBuyer
  • March 24, 2020
  • Las Vegas, NV

I do not recommend Lennar to anyone!

Lennar responded:
Hi Michael, thank you for sharing your comment. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible experience

  • Sara S.
  • Verified HomeBuyer
  • March 24, 2020
  • Blaine, MN

I would tell anyone considering building with Lennar to run in the opposite direction

Lennar responded:
Hi Sara, thank you for sharing your feedback We are sorry you've been left with such a bad impression. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Samantha V.
  • Verified HomeBuyer
  • March 24, 2020
  • Minneola, FL

Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.

Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Sharon L.
  • Verified HomeBuyer
  • March 21, 2020
  • Sun City Center, FL

Disappointed

Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I wouldnt give 1 star but this survey made me choose something

  • Shauna J.
  • Verified HomeBuyer
  • March 19, 2020
  • Hendersonville, TN

If you decide to buy a Lennar home is built really sloppy and cheap with no installation inside your home. The builders build these homes in the dark with no electricity by using flash lights...They will blame you for the issues with your house so no cost to them...Your home is built with particle board... For the money I would really consider another builder.. Do not use their mortgage company Eagle Mortgage its the worst ever

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I will share this with our management team to thoroughly review and address with the appropriate team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst nightmare

  • Eulogio P.
  • Verified HomeBuyer
  • March 19, 2020
  • Homestead, FL

It was a really a Nightmare . The only can see a little concern for their mistakes was the Eagle Financial personnel. The res , include , Mr Carlos Gonzales , the president, were very careless about me as a customer Also I recommended another customer who both in Aquabella but never again. I will not recommended anybody else again

Lennar responded:
Hi Eulogio, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality of housing.

  • John A.
  • Verified HomeBuyer
  • March 18, 2020
  • Homestead, FL

Poor quality of housing. I feel cheated for buying this house. A total disaster. .

Lennar responded:
Hi John, thank you for sharing your feedback. We are sorry for any difficulties you've had. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to provide, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

maintenance service is very bad

  • Naga C.
  • Verified HomeBuyer
  • March 17, 2020
  • Cumming, GA

Worst maintenance service. Tickets are not resolved for months. They just close the tickets without fixing the issues. New house car garage has big cracks. No hot water for first 1 week. Patios are NOT properly cleaned. Lot of dents in each step of the stair case. Kitchen shelfs are not properly fixed, still not fixed after 3 months.

Lennar responded:
I'm sorry to hear you're experiencing delays in getting items addressed properly. Please send us an email with your outstanding items, contact information and home address to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar build them fast, and leave quality out

  • Terence A.
  • Verified HomeBuyer
  • March 17, 2020
  • Roseville, CA

Sales staff and warranty group are great. However that is backwards, if you have great quality, homes they will sell themselves, and warranty should be the loneliest group if quality is demanded when building. Higher management is not interested in quality, but only production. Slam build, and let warranty deal with the homeowner until they get so frustrated they stop asking for repairs that should have been done right when building.

Lennar responded:
Thank you for taking the time to share your comments and feedback with us. We are always working to improve our internal processes and the customer experience. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address so we can have management review it thoroughly.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I cannot recommend Lennar due to problems I and others are having with our homes

  • Lawrence S.
  • Verified HomeBuyer
  • March 17, 2020
  • Gold Canyon, AZ

I cannot recommend Lennar due to problems I and others are having with our homes

Lennar responded:
Hi Lawrence, thank you for sharing your feedback. We are sorry to hear about the difficulties you're having. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Poor materials and worse craftsmanship.

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Sharpsburg, GA

Poor materials and worse craftsmanship. Not trustworthy. They don’t deliver on their commitments. Their contractors are inefficient and extremely wasteful. I would not recommend Lennar communities.

Lennar responded:
I'm sorry to hear that you aren't satisfied with your home building experience. Please take the time to share your experience in detail with us so we can review what happened and ensure our management team addresses it properly. You can send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not worth your money

  • James B.
  • Verified HomeBuyer
  • March 17, 2020
  • North Las Vegas, NV

Cheap materials and low quality customer service. Recommend house inspection before you move in

Lennar responded:
Thank you for taking the time to share your comments with us. I would like to hear more of your feedback to share with our management team. Please send us an email to corporatecustomercare@lennar.com with your feedback, contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very Disappointing. Very Misleading.

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Hanover, MD

At first glance Lennar homes look like a dream. That is only at first glance. The quality and workmanship is horrible. Paint slopped everywhere, granite that doesn't quite fit, boards protruding from walls, baseboard separating from walls, doors that wont close or lock, electrical issues, misshapen walls/ceilings, patched holes EVERYWHERE, you name it, Lennar construction will mess it up and then try to hide it from you. Lennar support will then blatantly ignore all requests you make for service and do zero follow up to resolve outstanding issues. We have owned the home for 4 months and still ...

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unhappy customer

  • Claudia E.
  • Verified HomeBuyer
  • March 17, 2020
  • Miami, FL

Since o moved no lights on the street No gate Inside the house the finish of the house is very poor

Lennar responded:
Hi Claudia, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any additional comments, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible workmanship, awful customer service

  • Hayley D.
  • Verified HomeBuyer
  • March 17, 2020
  • Fort Pierce, FL

Issues from walkthroughs has not been resolved upon close - had to put a work order in, it took Lennar 4 months to address issues. Still have two work orders in one from January and one from February. Only a few issues have been resolved, and many issues have came back after repair. Lennar reps pass the buck. Customer service is terrible. BUYER BEWARE!!!

Lennar responded:
Hi Hayley thank you for providing this feedback about the workmanship and outstanding issues with your new home. We are sorry to hear about your experience. Please send us a message at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Very unhappy with this community.

  • Timothy M.
  • Verified HomeBuyer
  • March 17, 2020
  • Frederick, MD

Very unhappy with this community. Parking is horrible, walls are very thin, neighbors are rude and inconsiderate. Will be doing the very minimal time of my loan terms before I’m out of here.

Lennar responded:
Hi Timothy, thank you for providing this feedback about your new community. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality is very poor.

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Davenport, FL

I am not at all satisfied with the house we purchased. Why would you sell a house with so many issues? What's the point of buying a new house if it will give the owner several issues?

Lennar responded:
Thank you for providing this feedback about your home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible

  • Sherley A.
  • Verified HomeBuyer
  • March 17, 2020
  • Homestead, FL

For the price paid for my house, the workmanship is terrible. I’ll never buy another Lennar home or recommend anybody else to do so.

Lennar responded:
Hi Sherley, thank you for providing this feedback about the workmanship in your new home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Horrible !

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Bensalem, PA

Horrible !!!

Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible Company don’t buy from them

  • Timothy H.
  • Verified HomeBuyer
  • March 17, 2020
  • Aberdeen, MD

Terrible experience lied to during buying, building and warranty. Don’t trust or buy from them terrible company

Lennar responded:
Hi Timothy, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lenner American Worse builder , No truthworthy company and poor contraction contractors.many thinks

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2020
  • Centreville, VA

any one trying to buy with lanner please contact the people those buy house. They promise so many thinks but as soon you sign the contract they will forget you completely. I have so many issues with the builder and not solve any think. All workman ship is very poor and not good Job; Please ***think before

Lennar responded:
Thank you for sharing your comments about your home buying experience. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disapointed

  • Jacquelynn S.
  • Verified HomeBuyer
  • March 02, 2020
  • Corcoran, MN

The quality of workmanship is awful. The quality of the product is awful. The contractors don't communicate with each other therefore leaving a less than standard quality product for the homeowner to fix. We moved in in Sept and we're still dealing with issues like placing a bathroom mirror over an outlet, tile cut wrong and showing the floor underneath, kitchen faucet disconnecting from the counter, wrong caulk in the entire basement, water filtration system was put in wrong, permanent footprints, broken and crooked heat vents, and so on. I could go on but will stop there. I cannot say in ...

Lennar responded:
Hi Jacquelynn, thank you for sharing your comments about your experience with your new home and the Lennar team. We are sorry about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - shortcuts to avoid cost, lack of communication, frustration galore

  • Anonymous
  • Verified HomeBuyer
  • February 29, 2020
  • Cumming, GA

shortcuts to avoid cost, lack of communication, frustration galore

Lennar responded:
Thank you for sharing this feedback about your new home. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Robert J.
  • Verified HomeBuyer
  • February 28, 2020
  • Wimauma, FL

Really do your research. Do a very thorough walk through and Che k every little thing. Everything! And do not sign until it is all done properly. No promises! Repairs first.

Lennar responded:
Hi Robert, thank you for sharing your feedback about your new home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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