Lennar Reviews

Our customer person is not reliable. Small but annoying issues with home.

Trying to reach service get full mailbox.

Sales office is awful to work with. There were several items that were suppose to be addressed prior to move in, but did not get completed. Once everything was finally address, which took some time, everything has been good.

Alot of issue were found in the house, because they rush trying to build it. So we could close on the house. I would have rather waited then have our house rush.

We recently purchased a Lennar home. We were very excited about the purchase. Salesperson and mortgage broker were easy to deal with and they made the process happen very quickly. Once the sale was complete we felt as if we no longer mattered. The zero defects was a joke. We spent hours walking through the home marking areas for repair. 70% of repairs were not completed, the tape was just removed as if it were. We had difficulties entering the home for more than one week. Emails have been slow to receive responses. Although we like our home, we're not sure that we would purchase another Lennar home in the further. ... More

Be on top of every thing

Our buying experience was not the best as we had to travel over an hour twice just to our in our offer. This practice is very inconvenient if you do not live close and almost deterred our interest in the home. If it was not for the excellent sales agent who kept us abreast and was very responsive to our concerns and frustration, we would have looked elsewhere. The warranty offered is questionable too. Just make sure everything is up to par quality-wise before signing on the dotted line. Otherwise, be prepared for the warranty denials once you are in the house. We are highly doubtful about recommending others at this point. ... More

The water smells heavily of sulfur. This should have been disclosed when we bought the home. We replaced the anode in the water heater with an aluminum one which was a temporary fix. I asked Lennar to replace it with a titanium one because the aluminum anode has already been eroded. I was told it was not their issue to fix since it was water quality. Yet, I believe since they didn’t bother disclosing the high sulfur in the water reacting negatively with the metal in the water heater would be an issue, it is partly their problem. It would be different if we weren’t willing to invest the money in our home to fix the problem which we have. We’ve added a water softener, purifier, and as previously mentioned, replaced the anode in the water heater. I’m simply asking for help replacing one last thing to try to make it work and was told no. Now I’m left crying every time I take a shower wondering why I didn’t do a better job of researching the area before moving. ... More

Learning flaws from home by the day, whether it’s minor cracking, water connection to the dish washer not connected properly, and having to break a part of my wall to be able to connect

Not happy due to the lack of follow ups

Overall, we are happy with our new home purchase, but we found many of Lennar's people operate with a lack of professionalism. They are not particularly responsive, they are often rude, and they do not hold a particularly high bar for quality.

It's been more than 4 months since the closing, and we still have major unresolved issues in the house that had been identified during the final walkthrough. We have also had major structural issues with the plumbing and the roof, which required emergency repair services. I strongly recommend that you do not buy a house from Lennar.

We bought a model and Lennar doesn't warranty past 30 past days and we see why. Little things continue to emerge such as leaking faucets and poor craftsmanship around the house. The Lennar warranty team won't even respond with recommended resolutions, they just ignore the inquiries. To their credit they were very responsive and friendly the first 30 days but won't even respond with recommended resolutions any more. Unfortunate that we've already had to go out of pocket for handy work on a house that's never been lived in 2-3 months after moving in.

We closed on our house end of October. Before we did inspection or anything, we had an evergreen tree that was knocked down in a snow storm, that was ignored and still lays down on our yard. During inspection, we pointed out the paint splatters on the hardwood floors and were told the day we closed they would have it cleaned by professionals. We close and they did not do that type of cleaning. Seems like they did a lick and a promise because it’s March and we still have paint on our floors and it took two days to scrub construction grit off our kitchen island and counters. So much for a professional cleaner. After moving in, we found out our shower was constructed wrong. We let Ky know and he sent out the tile guy. Tile guy couldn’t fix it cause shower door guy didn’t come in. Tile guy told his boss but his boss didn’t communicate that to Ky, nor did Ky check in after to make sure the work was done. We had to reach out and still continually reach out to just be ignored. Same with our gutter/roof. Roof guy came to see why rain leaked onto our patio, said it was the gutters. Roof guy told his boss, boss never told Ky nor did Ky check in to make sure things got done. While my fiancée and I love our house and neighborhood, can’t say I’d recommended lennar to anyone unless I knew they’d be getting the kind of service we were told we’d be getting, which we obviously have not. ... More

Overall im happy with the purchase, but the quality and materials used could of been way better. For example, the driveway to everyone's property are sinking in. The Paver company used does not do good work and cuts corners.

This home has so many areas of shoddy workmanship. Ton's of clauking issues scratches on the wood flooring all over the house. Customer service pushes back on everything. I will never buy another Lennar home. everything from the Sales rep to the Construction engineer is only concerned about you giving them a 5 star rating. I have been hounded for months to give 5 star rates.

My biggest problem was during the walk I was blue taping a lot. Mike, who no longer is with y’all said, “don’t worry about taping everything right now, you won’t see it all so we’ll come back in 2 months to fix whatever else you see.” Nikki, who is awesome! Told me that wasn’t the case. All the baseboards in the house look like they were found in the trash, pieces missing in them, nails not all the way in, or holes from the nails. The painters also did a horrible job caulking the baseboards to the ground. They probably costed you guys a lot of money how much extra caulking they got all over our tile. These things will probably make me not recommend lennar to any friends or family, and not ever buy a lennar home again. Unless of course you guys actually care about those 2 issues and come fix them. ... More

the finishes of the houses are of very low quality in my inspection I found many details which to see bought a new house are unavailable

There are few areas where Lennar has to improve, especially the construction quality is not up to mark or expectation. The sight/construction managers are over burdened due to multiple projects and they are not able to focus on quality of the block/home.

Lack of detail to the finishing touches

Lennar builds aesthetically pretty communities. Their attentiveness and concern for the individual homeowner is poor. The first construction supervisor, Andy, was attentive. Michael, who replaced him because they had too many closings scheduled, was always in a hurry, and eager to just get closed. Furthermore. we continue to find warranty issues after 5 months, and will submit them.

Overall I would not reccommend Lennar. While I love the majority of my home the two weeks prior to closing were not enjoyable dealing with the sales agent & contractor. They were dismissive and ultimately did not address some of the issues I had within the home.

Hard to evaluate and list is all, basically sales team overall was great, builders and trades did not provide a make ready home at close and still trying to get items finalize and fixed 4 months later with no type of compensation for all the miss work and wasted appointment where the trades didn’t come prepared for the work needed having to reschedule the same repairs in some cases many times over.

We've been in the house for about 5 months and love it. Unfortunately we have an ongoing problem with customer support and warranty "after move-in" communications and scheduling. We have a laundry list of things that have either broke or need finishing work and communication with the Lennar project manager and our sales contact has been very poor. They rarely respond to my texts or calls and in the rare instances when contractors do show up they appear at my door with no warning of arrival so some are missed because we're not home. I've repeatedly requested getting the schedule in advance and have had no response from anyone about it. One of our neighbors has been waiting more than 6 months for follow-up work so apparently this is an issue with more than just us. Extremely unsatisfied. Caveat emptor -- let the buyer beware. ... More

The trim work in the house is not that good. The paint job on the interior doors is bad. Debris were painted over, there is paint splatter on the doors. Uneven brush marks trying to cover debris, that need to be sanded and repainted properly. The edges of the doors were not smoothed and are rough. The kitchen island counter top is not level. The kitchen sink has to be replaced due to being badly scratched and dented. When I did the walk through, the kitchen sink was conveniently wet, and I did not notice the scratches. After I closed and came back to the house, the kitchen sink was dry, and I could see all the scratches and dent. I called Jeremy the customer service rep, who conducted the walk through. I showed him the sink, and he told me to take a brillo pad, and scratch up the rest of the bottom of the sink, so all the scratches would match. Yes, that is what he told me to do. I told him that would really look bad, and the sink needed to be replaced. The crown molding that I paid extra to have, has cuts that were not filled in, and Jeremy told me it would be taken care of by the second walk through. It was not. I have been in the house for five months and it still has not been take care of. There are other issues that have not been taken care of, I will not list them all, but I think you get the picture. I submitted my warranty request to Lennar before Thanksgiving and only a few things have been done. I have contacted Jeremy over and over about the same things. My warranty issued are not being followed up. The bathroom counter tops are cheap and scratched. ... More