Lennar Reviews

Our experience started with the new home seller, Natasha. She was extremely rude, even stated to us, “if you don’t like it, then don’t buy here” when we inquired if there were options for solar panel manufacturers. We ended up buying do to limited homes available in the area. The closing Process was extremely rushed do to the end of the fiscal year for Lennar on 11/30. We had to have a walk through and closing the same day which is not what Lennar advertises on their website as the closing process. Natasha was not my advocate when I had questions regarding closing with so many things open on the punch list. She would only reply it’s within the contract and we had to close. The most positive experience was Jeff who did our walk through and was sympathetic to the numerous issues still needing correction. Andrew did his best to make sure the punch list was done after closing in a timely manner. ... More

New home buyers should make sure everthing is complete before signing the papers. When they do the final walk thru make sure to inspect everything.

Worst closing day experience that I have had with a new home. There were numerous unfinished and non-corrected items in the home. The home was not cleaned! Sheetrock dust and dirt on the floors and counters/cabinets. The hot water heater over-flow pan was full of water. I spent a few hours going through the home with Tom pointing out the issues. I would have postponed the closing but I had a number of scheduled deliveries for that day. There are still a number of these noted items today that have not been corrected. The closing day should be a happy/positive time. My was a very stressful time caused by poor project management. ... More

Once the down payment went through so did the fast response to issues. Closed early to help them out and immediately regretted that because there were issues with filthy grout on brand new tile floors throughout the home. Painters and cleaners not good in my opinion. I’m not moved in yet but will be soon and hope everything has been taken care of… we shall see. Oh and the garage and lanai and front walkway has many cracks that they say is ok not sure about the driveway yet. Overall I wouldn’t have bought my home because every step of the way was constant phone calls, texts with a real bad lack of response time if at all. I’m sure I’ll find lots more when I move in next week ... More

This is our 5th home buying experience (both existing and new construction homes) and by far the worst experience with the building process and quality/value of the home

Not a good experience with the Townhome bought. No Responsiveness from Construction Manager and Comparatively(2016 was a Lennar customer) quality is not good. Very bad experience this time with Lennar and its crew(Construction Manager/Sales consultant) very poor responsiveness and responsibility. Poor quality of construction. Several issues pending to be addressed post closing and negligence from Lennar in not fixing them. Would not like to get into nitty gritty but very very bad experience.

The overall home buying experience was not good. The construction manager was the absolute worse. The quality of the home is very cheap and already falling apart. I will never purchase or recommend a Lennar Home to anyone.

If anything can go wrong, it will. No water, no heat on the coldest days so far. No heat in the dryer because of a faulty wiring. Now no tv because of the same thing. Now the blinds in the living room will not stay up. I am about ready to put this place up for sale.

The builder does not have any kind of quality controls. One month after closing, we have experienced all kinds of plumbing and electrical issues, not to mention so many items not fixed since closing. The house is in a really bad shape, e.g. cracked window/bathtub/grout etc. considering the price tag. The service request is submitted through an online system. Once submitted, you will need to wait to schedule a remote discussion with a representative, who will then transfer the ticket, each step could take several days to weeks.

Lennar did not allow third party inspection, walk through was rushed and wasn't allowed to point out construction related issues during that time. There were some minor and some major issues that required builder's attention. Dryer gas line was not connected, there were scratches all over the place on the drywalls, poor caulking, scuffs everywhere, chipped wood inside and outside of the drawers, improper and incomplete paint in many places, scratches on the side of the cabinets, rust on the bathroom mirrors, drawer handles and column beams slanted, floor creaking in some areas in the living room and bathroom. After multiple follow ups the builder/customer care rep won't respond. They sent a guy for touch ups for a day and I was told he will come back and he hasn't. Still there is some work that needs to be done. I would not recommend Lennar communities to my friends and family where they don't allow inspection before the closing. ... More

After all the headache, not worth it.

We purchased a house from Lennar that was under construction with the promise that it would be completed in 2 months. We moved in 6 months later, after pushing hard at the end to complete the construction. We had two walk throughs and identified over 600 items that needed to be corrected. Nearly two months after moving into the house, there are dozens of items yet to be completed. The quality of materials in the house seem to be good, but the small things that we notice every day are what drove an unfavorable experience. We still have caulk missing, uneven paint, and plumbing issues that haven’t been corrected. Lennar seems to be trying but they freely admit Ocala is a new market for them and they don’t have a handle on the subcontractors. While I am grateful to be in a new home, I would not recommend Lennar to others. There is a lack of communication, coordination, and accountability within the organization that ultimately lands on the homeowner. ... More

Our new home came with a thick coat of construction dust over everything. We had rust stains on our new shower pan bottoms, all the mirrors were still covered in stickers and filthy. Cabinets had wood chips and saw dust all over inside There had to of been no move-in clean. Lots of parts of it weren’t finished yet and we had to constantly check in about the contractors coming back and finishing their work. There is barely enough paint on the walls to cover the texture. If you need to wash anything off then immediately the paint is gone. Lots of dings and scrapes and things that never were patched up, but certainly should’ve been because they’re not good work. It’s clear that it’s Lennar who works for their subcontractors not the other way around. The subcontractors show up and do what they think is completing the job, even if it’s not, and still get paid and then they move onto the next house. They don’t wanna come back and make it right or finish it up. And Lennar lets them do that and still get paid. Don’t close on a Lennar home with a bunch of exceptions that they have to still fix. They make it sound, as if that’s a rare thing when you close, to have exceptions, but it’s certainly not true. Multiple neighbors have expressed that they had the same experience. Then there all the things not on your exceptions list like how our main floor thermostat wasn’t connected to our furnace. We had water damage that required a wall and ceiling to be ripped apart, because a plumber didn’t connect a pipe in the wall that drained humidity off our upstairs furnace when it would kick in. It took almost 7 weeks after we moved in to finally get all the smart home features actually installed and up running. ... More

Materials were decent for this price point, but the quality of workmanship was sloppy in many places - unfortunately common in mass-produced homes in this area. There were quite a few things I had to fix on my own after moving in. The builder, warranty team, and trade partners are very slow to respond to issues. The only issue that was addressed in a timely manner was a gas leak due to the stove not being installed properly. Even then, it was a pain to reach a customer care rep and the plumbing company rep. Sales team was friendly and knowledgeable. Lennar Title rep was unresponsive and unable to be reached on my closing day and caused a delay (my realtor and settlement attorney both said that was very typical of her). ... More

For price of this home the overall workmanship was very poor. There are many basic things that were poorly done such as painting, and door and trim installation. Very disappointed with the quality of the work.

The construction process was very poor with poor quality observed in multiple areas. Although our construction manager was very helpful after closing, it was obvious that he had little or nominal control over the process. Quality control check points need to be established to enhance the customer experience and improve overall quality of the home

We previously build a new construction home with another builder a few years ago so we were familiar with the overall process heading in. Our Lennar sales experience was good, but when it came to the construction team it was a different story. The primary construction manager that we were assigned, house issues / items aside, was very rude and unprofessional. This was very disappointing - especially considering customers are spending $800k. The quality of the material is okay, but the craftsmanship and installation is poor and careless. Felt like we had to fight, argue, and prove a point to add issues to “the list” to get addressed for repair / remediation. Need to drastically improve quality checks prior to customers pointing out issues and appoint qualified construction staff. They want their customers just to give up and deal with it on their own - and pay out of pocket. Poor oversight, follow-up, and setting proper expectations for your customers - especially going back to what you’re getting for your money. ... More

They did not kept their promises and I ended up buying rates down and spend more in the closing. Do not recommended using Lennar mortgage.

several items in the home were breakable, poor quality of material, wirers were hooked together wrong, floors in upstairs bedroom make squeaky noises, poor!

Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.

Had very bad experience, Lennar pushed to close on 8/31, today 10/18 and we still have many things not done. A huge hole in a countertop, horrible painting, many things around not done . Contacted Lennar SALE PERSON, AND MANAGER NOT HELPFUL AT ALL

When we first began the process it started off good with our sales agent. Once the actual building started of the home is when miscommunication started happening/misinformation from sales agent. Before I give more details we do like our home we chose and location. Now as for quality and professionalism on construction side I have to say is not very good. We have been in our new home 6 weeks now. We were not able to fully enjoy our home because of issues that were not corrected prior to closing. We did our first final walk through to write down our concerns and issues we found needing to be fixed before closing day which was the final walk through to make sure things were fixed. First, the fact that a customer voices issues, we voiced a lot before closing and a month before closing for things to be fixed before certain things were done to not cause more damage or work nobody from sales to construction manager listened or did anything. So we voiced everything to the construction manager here that needed to be fixed and corrected. So a week later is our closing day and we first go to the house to go over all of the to do things that should have been done. We did go the day prior to see if everything we wrote down needing to be fixed and still done was actually done. Guess what NOTHING was done except the carpet by landing was replaced from a big stain. We go the next day on our closing day to see that people were there doing things then right before we had to close Cleaning crew was there and left when we showed up, our home was delivered dirty we bought a over half a million dollar home handed to us DIRTY I was disappointed and disgusted because the master bathroom by toilet there was with urine all over the floor and toilet seat I felt like this was a joke the floor the windows the kitchen I mean nothing was cleaned like we were told would be cleaned. The construction manager after dealing with him on multiple issues i feel has no professionalism nor good listening skills. I don’t like pointing fingers or putting one down but I will call it like I see after many attempts even after closing to get things done he failed to listen/pay attention to what we voiced. I mean we were missing a screen for a basement window I was told a brand new one would be ordered and delivered to us well three weeks went by nothing was delivered so when the construction manager came regarding another issue we we’re having with electrical I asked about this missing screen and he said we have some around i will get you two I only needed one, the next day or two days later two guys show up with two screens and i told them we only need one so they left it. I looked at it and they provided us a dirty bent unusable screen with holes in it. This issue was resolved because the warranty person I was dealing with I showed him the pictures and explained to him everything and a week later we got delivered a new screen not sure if it was brand new but was in better condition and the warranty person said that the construction manager wasn’t sure why the brought us one that was damaged Well he’s the one that said they will find some that are just around so to me that shows the tradesman are poor and construction manager poor at communicating and paying attention whats delivered To me that is such bad organization. That is why 6 weeks now were still dealing with issues to be fixed. I really hope no other customers go through what we did it started of to be exciting and we were so happy getting near the end of the process being unhappy somewhat, disappointed, and disgusted with how our home was delivered to us. The warranty people who handled our service requests and actually got things moving were absolutely amazing. Great customer service provided. We are learning to love our home and hopefully can start enjoying it. ... More

We were dragged through the mud on getting our site selected, then having to suddenly bid on the lot and then getting lots of conflicting dates for completion (they were still cleaning and laying sod after closing and we were moving in). Two months later our pre-close checklist is not complete and warranty work is not done on days promised with no call or explanation. We love the neighborhood and location, but Lennar is tough to work with. Get ready to fight for your rights.

My buying experience has been very disappointing. The quality of workmanship throughout the unit is poor and not what I expected for a property that cost $600K. Cabinetry, flooring, painting, backsplash are all substandard and I have call backs for all areas. Air conditioning unit is so loud it sounds like the runway at the airport and I’m continually told they are “working on it”. It seems these properties are just thrown up and they move on with no regard to quality.

There were many things missing and this very expensive house was sold too quickly. The build quality was not up to par for the value. The escrow finance and buying process were extremely disorganized and unprofessional. Nothing was connected to local utilities and solar which it was supposed to be...