Lennar Reviews

I've built several homes in the past with different builders. When I was considering my home purchase this time, Lennar was on the short list with a good reputation. From the start, they were very nice and repeating soo frequently how they care about their buyers and always focus on providing a quality home. Unfortunately their actions did not line up with their words very often from my experience. From improper storage of building materials and refusing to remedy to non-stop problems after completion. The front line people were great, extremely friendly and easy to work with. The upper management's response to issues were often "we're done doing that" and some of the contractors they hired were very difficult to work with and not wanting to fix problems. During the hottest part of the summer, I believe it was 5+ visits in order to just get a functioning HVAC that wouldn't break a day or two later and the contractor was originally refusing to fix it so it met code until I insisted. It's still not 100%, but it's a lot better now. Damaged shower that needs repair? That'll be at least a month to get someone out to work on it. All those things that were marked during the final walk throughs? Some of them got fixed...others ignored until I raised another ticket. Insulation installed as per required code? No, supposedly fixed, but it's not and I'm about to raise another ticket. Very sad because I was very much looking forward to a quality home build, but it appears I might have a properly completed and functional home a year later, I hope ... More

Had constant issues with Lennar Mortgage. They were not reliable in responding to messaging. When it came time to close, they were still dragging their feet on fixing issues that had been known for months. The construction team has been great in response to warranty issues but there’s no reason it should not have been done prior to closing. The amount of blue tape issues that were not corrected or were brushed under the rug are not great. We love our home, but I would not buy with Lennar again.

I had a horrible experience with purchasing my Lennar home utilizing Lennar Financial for the offered perks. I wish I would've just used my own funding as originally planned. I had zero communication from Lennar Financial - Leslie Ramirez and my out of pocket projecting closing costs were $5,000 under projected which was a huge inconvenience for me. The structure/home itself is great. I wish the home sales consultants and Lennar Financial had better customer service. For these huge reasons, I would not recommend Lennar.

GOOD FOR SELLING A HOUSE, ONLY THAT, SINCE THEY DO NOT DELIVERY THE HOUSE 100% READY. ITS QUALITY CONTROL IS BAD AND THE RESPONSE LEVEL IS VERY POOR.

Make sure you do not move in a location still under construction. The noise, the dust, the heavy machinery you hear daily are a disruption to your daily life. Nobody informed us of the train we hear every night around midnight!

Overall, my experience with Lennar was disappointing and unnecessarily challenging. I had heard great things about the company, however, it seems like they have made a lot of changes, especially within the last five years. The most difficult part of the process was Lennar mortgage. We had a very challenging time getting responses and information in a timely manner if at all. Long story short, I actually kept a separate spreadsheet to keep track of the amount of document errors that had to be corrected and follow up emails/phone calls that were made without responses back from the staff at Lennar. Working with the construction side was actually the least challenging, as they tended to respond quickly and follow up on any requests in a timely manner. Due to my experience with most of the departments within Lennar, I am deterred from working with them in the future and recommend others do thorough research before considering working with them at this time. ... More

I had an excellent experience with Lennar sales and mortgage associates purchasing the home. The salesperson was very helpful in keeping me informed during the nearly four months until the closing. However, everything turned into a very disappointing experience on the closing day. I could not make the final walk-through of the entire house because a cleaning company was at home just an hour before the closing. The project manager assured me everything was fixed from our first inspection walk a week before the closing. Minutes before the signing, after I shared my concerns, the sales administrator guaranteed that everything would be taken care of after the close if necessary. I trusted them and signed. HUGE MISTAKE! The house was dirty, with paint on the cabinet handles, bathroom lamps, tile, garage floor, and dead sod, among other things. The tile floor grout is an entire disaster! Stained grout as a result of mishandling during the construction. My home does not look like a brand-new house. I am extremely disappointed because this is not a cheap property, and I had higher expectations from Lennar. The warranty process is time-consuming and frustrating sometimes. ... More

The underwriting process was a complete mess. My close date had to be moved because of this. The underwriter and processor were so difficult to work with, I got approved a day before closing. The processor would not answer calls or emails and would keep requesting for the same document even though it had been uploaded multiple times. She would not call to clarify or nothing. The people in the office gave me a hard time, they were no help in getting the mail key and kept referring me to usps. I had to report the matter to higher ups to get the mail box issue fixed. Since moving in, I have had terrible red ant issues, the house is not properly sealed and red ants be coming in the house through the cracks in the wall/foundation. I have had to get pest control to come spray the house exterior and interior. The back of the gas burner had a massive hole that was not properly sealed and this was another entry for ants. The baseboards were not properly sealed too and ants were coming out of baseboard/trims and I had to seal them myself. I can imagine the amount of damages the ants will do behind the trim. The only good thing about the house is the amount I paid for it, everything else is just below average. ... More

This being my first home buying experience I can say Lennar didn’t make it easygoing like promised. They are quick to contact me when they need money, but slow to get back to me about my questions. Slow or never at all. I will never buy from Lennar again. Nobody was ever on the same page and we were being lied to about things. Plus, we’ve been in the house for two months and already having problems. I wouldn’t even recommend Lennar to my worst enemy.

Was not happy with my Lennar experience. We love the area and our neighborhood but the the experience with Lennar and its salespeople is very sketchy! We were given three days notice to do our walkthrough and it was during a time our Lennar salesperson knew we were NOT available due to the personal and work commitments. They stopped corresponding with us after we asked for a new date then went ahead and did the walkthrough without us. We got a very brief video of our walkthrough that was conducted by a Lennar salesperson. Not only was this a conflict of interest but the video we received of the walkthrough only covered superficial items and did not look at electrical, plumbing, garage doors, etc. In summary, a national company that worries about sales numbers, the bottom dollar, and NOT their customer. Too bad that is how you have to start your experience with your new home. ... More

While we have found the home to be exactly what we were looking for the overall experience was a struggle. The lack of communication during the process was astounding. We were asked to provide the exact same information multiple times as if the right hand did not know what the left hand was doing. Even to the point after signing the closing papers and in the process of moving, we did not know if we could have the "keys" to the new home that day. Fortunately at the end of the day everything worked out and we did get our dream home and look forward to many years to come.

After our 3rd party inspection the construction super assured us all of the items would be addressed by closing inspection. Half were not. It took weeks for him to address the deficiencies after closing. I had to contact him multiple times to have the repairs addressed. One item is a tilted roof vent. The construction inspector contacted the roofing company and they said, "It is good enough." I expected Lennar to hold their contractors responsible for quality workmanship and fight for the home buyer. They did not. Every time I pull in the driveway I see the tilted the roof vent and it makes me frustrated with Lennar for how they handled it. ... More

When we walked the development before choosing Lennar we looked at lots, and noticed construction development and home quality. One thing we noticed is all the homes had Carrier heat pumps. When we came down to walk for inspection we were given a different brand of heat pump. Lennar has now gone back to Carrier for the remaining 15 lots in the neighborhood. There are 2 lots with the cheaper brand heat pump ours and one other out of 90 homes. When we spoke to the sales team we were told the contract language allows them to use different vendors. They are right that is what the contract states, but there is an expected level of quality if 85% of the homes have one brand and then only 2 have a cheaper brand. We were told there was nothing they could do and no financial compensation was offered. This is called bait and switch! Lennar will NEVER get a recommendation from me to any family or friends. I would have NO problem if half the homes had one brand and half had another, especially with supply chain issues still in construction industry, but that is not the case. I guess saving $1,500 each on two lots means more than their reputation. I also called out the facia around the exterior that needs repair, the patch at the dining room ceiling drywall that is not correct, the shoe molding that has never been completed at the cabinets, and the garage entrance lock that wont work. We have gotten NO response. The difference between response before closing and after they get your money is a very sad business model. They are not the worst built homes in Baldwin County, but beware of bait and switch. ... More

Very poor craftsmanship.A few things already broke and we've only been in a little over a month. They stated that certain repairs had been done when they didn't. Poor materials used. Very poor roof craftsmanship. At closing they only gave us an envelope with a few papers instead of a full packet with copies of everything. 2 months in and we still don't know how to pay our HOA. No one ever informed us. Their new home orientation process is horrible. They don't do blue tape, instead they have to take pictures of everything which takes forever. Overall just not a pleasant experience.

ONLY Recommend for good build quality and post work request support. Starting with sales person placed at on-site offices. They don't disclose things before hand clearly. No clear communication on what you WILL GET in your home vs what you WILL NOT. In our multiple conversations, never disclosed what should we get as per your booked home.

The details of our home were constantly overlooked, and issues we tried to bring attention to were consistently dismissed before they would eventually be addressed.

I like my new Lennar home, exept for one issue: I signed a contract on my house, which is the Carson model, based on the model which I saw. It was beautiful, and the refrigerator and cabinetry in the kitchen were perfect. I didn't get to see the actual home I had purchased until after I signed. I assumed the refrigerator and cabinetry would fit like the model. Imagine my surprise when I looked at the kitchen and saw a big gap between the top of the refrigerator and the cabinetry above- about a 15 inch gap, with all unfinished wood exposed. My salesman explained that Lennar had decided to give the buyer a smaller refrigerator (less expensive), and that it was up to us to correct this problem! He said "It should only run you about $600." There is only one cabinetry place that has the exact colors and can do it, and they charge $1000! So basically Lennar added $1000 to the purchase price of my home! I feel cheated and taken advantage of. This is so unprofessional and cheap of Lennar! They build in 24 states and can definintely afford to absorb this cost. Not only that, what they did is blatently illegal! You don't show someone one thing and then give them something else. I was not told that I would get a smaller refrigerator and a big gap with unfinished wood exposed. If I had the money, I'd take them to court. I have talked to several other people who had this same experience. We are all disgusted! In addition, I believe that my purchase price was inflated. I paid $389 per square foot, which is way above the average for Las Vegas new construction. When I look on Redfin, it says my home is worth $14,000 less than what I paid. Zillow is a little bit more in line with my purchase price. Overall, I was left with a very bad taste in my mouth from purchasing a Lennar home. I DO want to make clear that the service department has been WONDERFUL about fixing any small items that I have noticed in my home. It is not their fault that I had a bad purchase experience. ... More

My floor boards are coming up and my oven wasn’t hooked up correctly and it took 2 weeks to find out from Lennar we have to call the manufacturer for it to be fixed. My hvac went out about 4 or 5 times because it wasn’t level and the coils didn’t set right. We been in this house 2 months.

Poor after sales call backs and refusal to correct drainage issues. Customer service is poor.

Disappointed! Not Lennar Standards! Average Florida quality

We have had a really terrible experience with Lennar. This is our first home purchase, and we thought it would be simple and smooth being a new home. The sales office was mediocre. Pretty disorganized with only keeping track of things on paper. They weren't able to print stuff out with lot information for us, it had to be handwritten every time we asked about another lot. Next, the person who our walkthrough was not very straightforward with us. He rushed us through things, which caused us to be unable to mark a lot of things that needed to be redone. He pushed us to continue through the house even when we were not finished marking things. Next, the quality of the craftsmanship in our home in University Park is appalling. I have never seen a new home look this terrible. The baseboards are sliced and cut in places and in others they are 1/4 inch above the tile leaving huge gaps. The cabinets are out of alignment, nicked and scratched and covered in putty in places. There were nails sticking out of our wall. Our AC makes knocking noises all in the wall. The molding on top of our cabinets is falling apart. We never expected our "brand new" home to have so many issues. I will say Lennar has been trying to remedy some of the situations, but others have been missed due to a poor or nonexistent customer care rep. I have multiple issues I have submitted multiple times to them that still have not been dealt with. I'm not sure what went on in this community to make it so terrible. At this point, I would never want to buy a new Lennar home again. We have lived here for 2 months and it has been nonstop work orders and workers coming to the house nearly every day to fix things and we are still only halfway through our list. If I ever buy a new home again I will definitely not put up with the kind of care the walkthrough person gave us. Because now we have a big mess with this house to clean up. ... More

The builder did a nice job building the home. As with any new construction there are follow up issues. Those issues are not handled expeditiously and it is difficult to even talk with someone, whom to ask and where to go.

We bought a calusa. Multiple construction issues were addressed eventually but if built properly and there had been any quality oversight would never have been present when I purchased the house. Be very careful. There is no oversight on construction and things are rushed and poorly done. I am worried about what I did not find.

Balmoral is a very nice community. However, if buying from Lennar there are things a person should be aware of/pay attention to small details…such as in most Lennar homes they install one extremely small sink in the Master Bedroom. There are no gutters on the Lennar homes in our sub-development and we had to pay for after market gutter installation. The wooden fence installed is of poor quality with many holes and/or damage planks. Also, Lennar advertises the garage can fit large trucks…this is not a true statement. The garage can only fit cars and possibly a small SUV/truck. We closed on our house and arrived to all the red tape still in the house. Ask for repair people to take care of issues, it has been two months and we are still awaiting a response. Was supposed to receive new appliances, however, the dishwasher installed was grimy, moldy, soiled, and appears to be used. Asked for a replacement, and it arrived damaged. Was told it could take a month to receive a new dishwasher. It has been over a month and we are still awaiting our replacement dishwasher. Pilot light on water heater kept going out. Repair guy came 3 times within a week and finally replaced a part that appears to have fixed the issue. Note: When we called for warranty we were told the unit was in service/warranty started November 2022, however home was not completed until June 2023, and we did not purchase the home until June 2023. The air conditioner unit installed does work however, sounds like a freight train. Builders left trash and chunks of broken concrete on the property…asked for it to be removed at the beginning of June…it has been almost two months and we are still awaiting for the items to be removed. Driveway concrete developed holes within the first month in the house. I have purchased/built several homes within my lifetime and I can honestly say this has been my worst experience. ... More

3rd Lennar home we’ve purchased and this likely will be the last. Lots of incompetencies from start to finish with contract numbers being wrong or changed and overall very uncomfortable. Larry made our move in process extremely irritating. Blue tape issues weren’t fixed in several places, our carpet and tile remnants were removed and still trying to get them. He’s rude and only wants to tell us how he’s never done any of this for anyone else. $650k invested on this home and 1.4M total investment with this company and we can’t get some leftover building materials we paid for anyway? Crazy!