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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21159 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21159 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

decent

  • Wei-Tang C.
  • Verified HomeBuyer
  • January 04, 2022
  • Chapel Hill, NC

Lennar did respond to our issues systematically. Sometimes it was slow but it's good in general.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

Substandard workmanship

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2022
  • Mount Dora, FL

It's a shame that Lennar doesn't care about getting the home buyer a quality finished product. They used decent enough materials. We like the home designs and there are many thoughtful details put into the design and layout of the home. But due to poor construction management and workmanship on the finishing aspects, they've cost us as the home buyer, time, money, inconvenience, and frustration after the move in. Then they lie about fixing issues. Or send out an unqualified worker that does a crap repair. Or they send someone out that never takes any action. At that point you may as well get ...

Lennar responded:
Hi, thank you for taking the time to write this detailed review. We want to apologize for the multitude of frustrations you have experienced due to the quality of your new home and subsequent follow-up of repairs. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding issues in which you would like us to follow-up with the local team. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar is awful to work with

  • Andrea B.
  • Verified HomeBuyer
  • January 04, 2022
  • Ocoee, FL

Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!

Lennar responded:
Hi Andrea, thank you for providing us with your valuable feedback. We are thrilled that you love your new home and extremely sorry for the delays in follow-through. If there are still items outstanding that we might provide assistance or follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 5

Trustworthiness 1

Responsiveness 1

Lennar - The folks from Lennar were super helpful throughout the buying

  • John H.
  • Verified HomeBuyer
  • January 04, 2022
  • South Jordan, UT

The folks from Lennar were super helpful throughout the buying experience, from answering all of our questions, to the walk through, to fixing some odds and ends around the place, even after we moved in. Thanks All. Much appreciated!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed and Surprised

  • Vladimir T.
  • Verified HomeBuyer
  • January 04, 2022
  • Maple Valley, WA

The choice of material and poor craftsmanship for the amount of money paid is poor. Everyday we find more and more issues with our home. It takes very long to get responses.

Lennar responded:
Hi Vladimir, we appreciate you taking the time to leave feedback. We are sorry to hear of your disappointment with the craftsmanship and materials in your new home. We are especially sorry for the delays in communication you are experiencing. If there is anything we can assist you with or follow-up on, please don't hesitate to bring it directly to our attention at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar - Customer service and completion on estimated time date given

  • Linda G.
  • Verified HomeBuyer
  • January 04, 2022
  • Frederick, MD

Customer service and completion on estimated time date given to me

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - We had a great experience from start to finish and are thoroughly

  • Melanie M.
  • Verified HomeBuyer
  • January 04, 2022
  • McMinnville, OR

We had a great experience from start to finish and are thoroughly enjoying our new home. I highly recommend Lennar Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Most of the people in the office were very kind.

  • Cheryl G.
  • Verified HomeBuyer
  • January 04, 2022
  • Escondido, CA

It was hard to reach people and questions were left unanswered. Voicemail was full and responses to email slow. When I did find someone to speak with they always tried to be helpful.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 2

Lennar - Lennar builders are the best… We love our new home!

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2022
  • Charlotte, NC

Lennar builders are the best… We love our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Constant delays causing me to have to spend additional money on Airbnb’s

  • Anthony J.
  • Verified HomeBuyer
  • January 04, 2022
  • Davenport, FL

Please ensure that Lenore stands by the date that they give you for closing because when they change the date it totally disrupts your life and then you have to spend additional monies that were not initially budgeted for

Total Score 3


Quality 5

Trustworthiness 4

Responsiveness 3

Responsiveness

  • Kellen H.
  • Verified HomeBuyer
  • January 04, 2022
  • Puyallup, WA

Everyone at Lennar was very quick to respond to any of my questions via phone, email or text message. It was also very easy to upload documents for all the information they were requesting.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Easy and great experience with new home

  • Eric H.
  • Verified HomeBuyer
  • January 04, 2022
  • White Plains, MD

Easy and great experience with new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Don't buy a Lennar home.

  • Janet F.
  • Verified HomeBuyer
  • January 04, 2022
  • Arlington, TX

Don't buy a Lennar home. I have built or owned 4 different brand new houses. This experience has been the absolute worst. If I could do it all over I would not have bought Lennar.

Lennar responded:
Hello Janet, thank you for writing a review. We want to apologize for your poor home buying experience, especially during what should be a joyous occasion in life. If ever there are items we may help you with, please don't hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Lennar - I never had any concerns because the staff always brought things

  • Angel Q.
  • Verified HomeBuyer
  • January 04, 2022
  • Apollo Beach, FL

I never had any concerns because the staff always brought things up that I may have been thinking about and eased my mind the whole process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Helping hands of the crew.

  • Abdul A.
  • Verified HomeBuyer
  • January 04, 2022
  • Raleigh, NC

Lennar is trust worthy and they explained everything before our decision to buy house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar is good, but has room for improvement...

  • Ajay G.
  • Verified HomeBuyer
  • January 04, 2022
  • South Elgin, IL

Lennar home models and layouts are superb. Also the process was not exhausting with too many choices like other builders do. But quality needs to be improved. Most of the home buyers don't know but I think Lennar cuts on things that customers really don't think of too much during the process which cost more to the customers later on. For example, 1. Not using conduit pipes for wiring 2. Not using standard cans light that are readily available in the market

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

our 2nd Lennar home, 1st great 2nd very poor quality and still discovering more issues after120 days

  • Keith M.
  • Verified HomeBuyer
  • January 04, 2022
  • Mount Holly, NC

Customer service very responsive but limited in what they could accomplish, who every over saw the house being built very poor, when we complained about the paint to the sub they sent out the answer was it was building grade paint and they new we would be repainting lots of hi tech items but most don't work at designed

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 4

The low quality of the sub contractors and their poor follow-up

  • Allan B.
  • Verified HomeBuyer
  • January 04, 2022
  • Jupiter, FL

Of all of the many Lennar people we dealt with, only one stands out as excellent. His name is Tom Drier.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Great experience throughout

  • Dina S.
  • Verified HomeBuyer
  • January 04, 2022
  • Fort Myers, FL

The pleasure and excitement of buying a house was even increased by the support from Lennar’s personnel during all stages until closing. I strongly recommend Lennar to any home shopper.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Fixing problems with house have been slow

  • Tim W.
  • Verified HomeBuyer
  • January 04, 2022
  • New Braunfels, TX

Fixing problems with house have been slow

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 2

Lennar - You use by far the cheapest products from appliances to folding

  • Robert P.
  • Verified HomeBuyer
  • January 04, 2022
  • Punta Gorda, FL

You use by far the cheapest products from appliances to folding doors Worst of all is the exhaust vents on the roof. When the wind blows the flapper inside bangs and bangs. I’ve looked at a sample vent and it is cheap cheap cheap With no real fix Mgmt tells me to but my own and install it Wow I won’t recommend your product in the future

Lennar responded:
Hello Robert, thank you for writing this review. We want to apologize for the difficulties you have experienced with your appliances, doors, and exhaust vents. We are sorry to hear of the poor customer service you have received from the local team. If you have outstanding items that we may assist with, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

House was built on time with no major issues

  • Vincent B.
  • Verified HomeBuyer
  • January 04, 2022
  • Longs, SC

House is well built and has plenty of smart technology representatives for Lennar we're knowledgable and professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Poor workmanship, poor quality, do not trust to be fixed

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2022
  • Lanham, MD

Poor workmanship, poor quality, do not trust to be fixed

Lennar responded:
Hello and thank you for your feedback. We want to apologize for the poor workmanship and quality in your new home. If we may lend assistance, please don't hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Lennar - I feel they rushed the preclosing inspection we marked a lot

  • William B.
  • Verified HomeBuyer
  • January 03, 2022
  • San Antonio, FL

I feel they rushed the preclosing inspection we marked a lot of items in the house thinking in a week when we do the closing day inspection everything would be done, we pulled up and there was a welcome home sign and balloons in the driveway. When we walked in very little was done so they have people coming and going to finish so we would close. It was totally rushed and mediocre job. The other upsetting thing was the backyard was not grades correctly and all around the back porch it floods. Still waiting for that to be corrected. They are building a house next to us and for 3 months there ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - Entire process from purchase to final walk through & closing

  • Daniel G.
  • Verified HomeBuyer
  • January 03, 2022
  • Punta Gorda, FL

Entire process from purchase to final walk through & closing was well organized. We received what was promised, quality & value of our home is great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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