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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18245 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18245 Reviews in All Areas

Star Rating Breakdown

5 ★ 7475

4 ★ 3445

3 ★ 3084

2 ★ 1978

1 ★ 2263

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Owner, occupant

  • Clinton D.
  • Verified HomeBuyer
  • May 27, 2025
  • Brownsville, OR

The quality of the work put into a NEW Lennar home is VERY Subpar. In my 1st 2 months in my new home I have had the Warranty department here atleast 6 times. Wishing I would have Kept house shopping when I made the "Mistake" of buying Lennar

Lennar responded:
Thank you Clinton, for sharing your thoughts with us. We’re truly sorry to hear that the quality of your home fell short of your expectations. If there’s any warrantable issue still unresolved, we’d really like the chance to help—please email us at CorporateCustomerCare@Lennar.com and reference this review so we can look into it. We do hope to regain your trust in the future.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Cheap materials and not flexible with customers

  • Anonymous
  • Verified HomeBuyer
  • May 14, 2025
  • Hampshire, IL

Throughout the buying experience , we had A lot of unnecessary paperwork work and emails; only to discover that some of those are to protect their own interests! Many cookie cutter materials and workmanship. Still haven’t fixed anything they promised to fix despite having barrage of tickets opened ! Very disappointing that even when we want to upgrade some of the appliances and materials , they will not allow anything and we now in the process of tearing down an entire bathroom because there is not a single thing there that is of good quality !!!! For example, the floor is creaking, ...

Lennar responded:
Good morning, and thank you for taking the time to share your feedback. We’re truly sorry to hear your experience has not lived up to the standards we aim to deliver. Our hope is that you’re able to enjoy your home more fully moving forward. If there are any unresolved, warrantable concerns, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. Be sure to include a reference to this review so we can promptly involve the right team.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

If I can’t give last names then survey is a waste of my time and yours

  • Richard Page M.
  • Verified HomeBuyer
  • April 28, 2025
  • Westfield, IN

If I can’t give last names then this survey is a waste of your time and mine

Lennar responded:
Good morning Richard, thank you for sharing your feedback. If there are any outstanding issues, please email CorporateCustomerCare@Lennar.com with details of your concern and referencing this review, so we can look into this and help you by following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Home owner

  • Edward D.
  • Verified HomeBuyer
  • April 15, 2025
  • Converse, TX

I agreed to buy this house for $200,499 from Lennar but when I received a letter from Penny Mac the new loan company , I noticed that the price had changed to $207,115 without receiving a notice or explanation . I tried to reach out to the lennar loan officer but hadn’t received a response as yet. Please give me an explanation!!!!

Lennar responded:
Thank you for sharing your experience with us. If you’d like to provide more details about your concern, please email us at CorporateCustomerCare@Lennar.com, and we will assist you in following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality homes

  • Julia A.
  • Verified HomeBuyer
  • February 12, 2025
  • Loma Linda, CA

Poor quality homes, they use the cheapest materials and perform sloppy work. They don’t own up to mistakes. They constructed the property lines wrong by 5 feet on one side and they would not take ownership of it, said that they don’t make mistakes. Well thankfully my husband called the city surveyor out who confirmed the mistake and forced Lennar to redo the lines. Another example: when we removed the tile in kitchen we found patchy concrete that wasn’t the correct type and would cause long term uneven floors because they had forgotten to put in piping for the fridge. When we confronted the ...

Lennar responded:
Good afternoon Julia, thank you for sharing your review. We are sorry for the inconvenience. If you would like to share additional details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review so we can share it with upper management for them to review. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Rush to close & inspect

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2025
  • Palm Bay, FL

They hoped we wouldn’t notice - the keys didn’t open everything, the handle was falling off the freezer, the garage panels have gaps, more than 5 minutes running water to get hot, and on an on! Been in the house less than a month and already 6 requests in for repairs. That’s after the Lennar construction folks at the walk through told us we would not be able to ask them for repair after our 2 hrs with them! And we have a gate house at our entrance with NO doors for anyone to ever enter it - only virtual! Only problem is there’s a rail fence every one just walks over!

Lennar responded:
Good afternoon and thank you for sharing your experience with us. We sincerely apologize for the inconvenience of having to request for repairs in your new home. We hope that moving forward, we can regain your trust. If outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com so we can help you follow ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Do not trust Lennar

  • Vicki L.
  • Verified HomeBuyer
  • February 06, 2025
  • Land O' Lakes, FL

I am totally unhappy with my experience with Lennar. They already raised my HOA fees and I’m only living here a month. Every time I turn around they are charging us for more things that were never explained either at closing or when I first looked at the community. Living in a 55t community, most of us are on a fixed income. Had I been aware of all the extra dues, I never would have bought here. Very unhappy and will consider moving.

Lennar responded:
Good afternoon ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

No one listened or helped with out specific needs/requests. For instance they super nailed all the floor boards KNOWING we opted out of the cheap flooring. Why would you super nail floor boards you knew were coming OFF ?

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2025
  • Homestead, FL

Time to update your floor plans and details. Folks no longer use phone outlets in kitchen. those god awful cheap counter tops with office style back splash of 3 inches are a joke. Flimsy overall construction. Sloppy construction. Super annoying that there are no OPTIONS for upgrades of tiles, bathrooms, etc. AWFUL that we were given just $500 of "credit" for NOT taking those god awful old fashioned floor tiles with ugly grout lines. It is a massive house. We had to upgrade EVERYTHING! SHAME ON YOU!

Lennar responded:
Good morning and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We're sorry to hear about the poor communication and that the materials used did not meet your quality expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Please do not hesitate to submit any questions or warranty requests online through your Lennar Account. This ensures that your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not happy with Lennar

  • Alexander Joseph D.
  • Verified HomeBuyer
  • January 16, 2025
  • Chula Vista, CA

I purchased a new home at Sunbow II in Chula Vista CA, the home had 25 items that needed to be repaired. The items from the walk-thru on 11/8/2024 were not done 3 weeks later when I closed escrow and received the keys. I would be cautious about purchasing from Lennar in the future.

Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Dylan and Ray

  • Lorin R.
  • Verified HomeBuyer
  • January 16, 2025
  • Englewood, FL

Dylan, our sales representative, has been a huge failure since sales contract was signed. Either does not reply to our text messages regarding questions or concerns or responds days later. Ray, the construction manager present at our second walkthrough since our first walkthrough was a major waste of time, failed to address many issues identified again and the ones that were addressed, especially as it relates to painting, he allowed poor quality work to continue. Had I known all this jnformation in October when contract was signed I would never have purchased from Lennar. This whole ...

Lennar responded:
Thank you Lorin for taking the time to write this review. We’re sorry to hear that your home-buying experience did not meet your expectations and that we fell short of delivering the quality you expected for your ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

If we could only go back in time. Would we do it over again?

  • Anonymous
  • Verified HomeBuyer
  • December 26, 2024
  • Fishersville, VA

To be perfectly honest, I feel as though Lennar does not want to have any direct contact with the buyer. The entire experience has left us underwhelmed. Buying the home was rush rush and we had no time to hire an inspector which has created many problems for us as I believe most issues would have been found or we wouldn’t have bought the home. Constant ongoing issues with heating system that is completely inadequate. Poor Workmanship, quality of materials is ever before us. Trying to get things repaired is difficult and the customer service system is set up so customers get frustrated and ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for any issues you may have experienced during your homebuying journey and with your new home. We are actively working to improve the experience moving ...

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

told to many lies

  • James Z.
  • Verified HomeBuyer
  • December 13, 2024
  • Port Saint Lucie, FL

make sure you have everything on paper they say or will denied it

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Failed to follow through

  • Domestic Real Estate Wishes L.
  • Verified HomeBuyer
  • November 15, 2024
  • Pleasanton, TX

Lots of nice promises, but a complete failure in following through with those promises. Assigned a "concierge" to help with the closing process who was completely useless. Closing process was delayed due to Lennar's failure to have the paperwork ready. Pre-closing inspection seemed to go well except that very little of the inspection faults were actually resolved. Installed dead sod, breaking multiple sprinkler heads in the process, failed to respond to a work order for a faulty circuit breaker that tripped every time the refrigerator compressor kicked on, installed a fence with severely ...

Lennar responded:
Good morning, and thank you for sharing your experience with us. Your feedback is valuable to us and has been shared with upper management for review. We are committed to making the process more user-friendly and providing better assistance to all our customers. If there are any outstanding issues or concerns, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Slap it together as fast as you can

  • Mark W.
  • Verified HomeBuyer
  • November 14, 2024
  • Dover, DE

This is our 5th new home build. The care and attention to detail is by far far and away the worst in this home. If I were a trades person, I would be embarrassed to leave a job that looked like many of the "finished" work in this house. I think this could be a beautiful home if attention to detail and some care was used.

Lennar responded:
Good morning ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

was not very satisfied with the whole expeirience.

  • Bruce S.
  • Verified HomeBuyer
  • November 07, 2024
  • Belfair, WA

my wife and i thought the materials were very poor. we were told we are getting a certain package, but it was not explained that it would be at the very bottom of the packages. the kitchen has 2 drawers and that's it. we are very disappointed in what we bought. i would never ever buy a Lennar home again. people ask me what i think of these homes and all i can tell them is they are cheap.

Lennar responded:
Good afternoon, Bruce, and thank you for taking the time to share your homebuying experience with us. We’re sorry that we fell short of your expectations. Moving forward, we hope to earn back your trust as we strive to provide you with an improved homeowner experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

VERY DISAPPOINTED

  • Michael D.
  • Verified HomeBuyer
  • October 24, 2024
  • Elizabeth, CO

We were rushed through our final walkthrough. Jonathan was the individual who did our walkthrough with us. There were numerous issues that were not corrected. The drywall around one of the heater vents was horrible and they tried to fixed it by slapping drywall mud all over it when the damage was something that would require the drywall around it to be cut out and replaced.This was brought to Jonathan’s attention. There was a huge void in the center of one of the bedroom floors where it was evident there was no pad under the carpet. The carpet was not tacked down and was brought to Jonathan’s ...

Lennar responded:
Thank you for sharing your feedback, Michael. We sincerely apologize for the negative experience you have had with your home purchase. We understand how frustrating it can be to face such issues, and we regret that your experience did not meet your ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lied

  • Sara F.
  • Verified HomeBuyer
  • October 18, 2024
  • Madison, AL

My Lennar loan officer lied about the incentive. It left a sour taste in our mouth. It was too late to walk away so we had already wrapped up at our previous place. It was not until we asked for final number (the breakdown for cash to close was not provided until we pressed for it) where the lie came out. It explained why they did not want to provide us with the number until the last second.

Lennar responded:
Thank you for sharing your feedback, Sara. We sincerely apologize for the negative experience you have had with your home purchase and are sorry that your experience did not meet your expectations.
Moving forward, If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

not good job and more problem thing no fix .. and problem only live here one week and two week too i ask please do fix never show up

  • Marc V.
  • Verified HomeBuyer
  • October 16, 2024
  • Woodburn, OR

I am think about sell house reson no heater and warming house nothing only air blew itt...... where warm we did try headter turn on not work .. we did reproter office where we buy it ... why bother buy fix service we have warning house not old only one week and two week never fix ... very poor your company more like sucks ...

Lennar responded:
Thank you for sharing your feedback, Marc. We sincerely apologize for the issues you have encountered with your new home, especially regarding the heater and the lack of response from our team. Your experience does not reflect the standards we strive to uphold, and we are committed to addressing these concerns ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Mehhh

  • Keigan Wayne P.
  • Verified HomeBuyer
  • October 10, 2024
  • Saint Hedwig, TX

Overall the GC doesn’t seem like he had any idea about some things in the house. We walked the house dirty and they left trash all over my yard and in the backyard and we lived with it for a month or so before they finally sent someone to clean it. Save your time and money and get a 3rd party inspector

Lennar responded:
Thank you for sharing your experience with us, Keigan. We sincerely apologize for the issues you encountered at Spring Grove Belmar in Saint Hedwig, TX. We are sorry to hear about the lack of knowledge from the GC, the dirty condition of the house, and the trash left in your yard and backyard. We understand how frustrating this must have been for ...

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Poor customer service and attention to detail

  • Caleb F.
  • Verified HomeBuyer
  • September 14, 2024
  • Hardeeville, SC

Knowing what I know now I would not give lennar a dime

Lennar responded:
Good morning Caleb, We appreciate you sharing your feedback and are sorry you experienced a difficult process. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed buying experience and service

  • Sergio A.
  • Verified HomeBuyer
  • September 09, 2024
  • Pooler, GA

The sales person was unresponsive after sale was done. Have been unable to resolve issues with home after many no show appointments. There an obvious construction deflect with exterior draining system affecting all homes. This will need to be repaired or will end in class action by residents. fFinally told to make a warranty claim when it was construction manager erroneously cut the seal in the AC. Sloppy paint and improperly installed shower drain which could cut someone’s feet and is a liability to Lennar. Was expecting better quality and service. Cannot recommend Lennar homes.

Lennar responded:
Good afternoon Sergio, Thank you for sharing your feedback and bringing to our attention that there have been many no-show appointments resulting in unresolved issues. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Horrible Customer Service and Support

  • Dominic D.
  • Verified HomeBuyer
  • September 08, 2024
  • San Antonio, TX

If I had it to do all over again- I would have went with another builder hands down. Customer service is BAD!! I was promised things would get fixed when I closed on my home and still those issues have not been dealt with- so I fixed most of them on my own. Please do your research when purchasing a home from Lennar - make sure you have numbers and people who you can contact to make sure your issues get resolved- it must be bad because all they could blame is someone that left Lennar- well I wonder why? I’m sorry but how is it the home buyers fault you can’t keep quality employees or hold on ...

Lennar responded:
Thank you Dominic, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your home. We hope to improve your experience with us moving forward. If there are still outstanding items you would like us to help you follow up with, please send us an email referencing this review with details of your concern to LennarNews@Lennar.com.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not great!

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2024
  • Lancaster, SC

The buying experience wasn’t bad - the aftermath of issues and builders not responding. The lack of communication and overall experience not recommended.

Lennar responded:
Thank you for taking the time to share your feedback with us. We apologize for the lack of communication and the issues you experienced after your home purchase. We understand how important it is to have a smooth and responsive experience, and we regret that we did not meet your expectations. We hope that moving forward, we can change your experience to a positive one. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Cheap materials, marked up prices with tactics to get a sale, poor workmanship shows in the home, unresponsive staff as soon as you close

  • Anonymous
  • Verified HomeBuyer
  • August 15, 2024
  • Dublin, CA

Not worth the high price tag. Lennar claims to offer quality homes but skimps on materials used in the home. The cheapest grade of apartment paint is used throughout. Poor workmanship skills in the construction teams, scratches on the walls and floors, unfinished corners, peeling paint on doors, missed sealant on exterior walls. Lennar will boast about their customer care team, but in reality they ignore every request and close any ticket as soon as you close on the home. Request a thorough walk-through. The sales agent will distract you with warranties and paperwork so that you can’t ...

Lennar responded:
Good morning, Thank you for sharing your experience with us. We are sorry to hear about the issues with the materials used, poor workmanship, scratches on the walls and floors, unfinished corners, peeling paint, missed sealant on exterior walls, and the inadequate response from our customer care team. We hope that moving forward, we can regain your trust. If you have any warrantable items or general questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Buying process not professional from product presentation to Lenard PM at final inspection to closing at law firm.

  • Gary F.
  • Verified HomeBuyer
  • August 08, 2024
  • Summerville, SC

Lennar seriously needs to look at there home buying process from the bottom up. Sales people need to know more about the product their selling, I had an independent inspection done of the newly constructed house many incompleted items, a lot code related. Some where corrected then PM said he would correct remaining issues himself after settlement. Off the record never seen PM since. If this is the way Lennar does business it’s no surprise the sued all the time. There the reason production builders get a bad reputation. If Lennars PM (Lou) dot return as promised to finish my unfinished punch ...

Lennar responded:
Good morning Gary, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We understand how important this milestone is, and we regret that it did not meet your ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

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