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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 15750 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

15750 Reviews in All Areas

Star Rating Breakdown

5 ★ 6328

4 ★ 3000

3 ★ 2696

2 ★ 1742

1 ★ 1984

Ratings by Category

Overall 3.7

Quality 3.4

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

the bad construction

  • Denis A.
  • Verified HomeBuyer
  • March 26, 2020
  • Davenport, FL

the bad construction

Lennar responded:
Hi Denis, thank you for sharing your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Abel C.
  • Verified HomeBuyer
  • March 25, 2020
  • Reno, NV

Not happy with entire process of purchasing new home. Last time I will buy from lennar.

Lennar responded:
Hi Abel, thank you for your feedback about your new home. We are sorry to hear that you had an unpleasant experience. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to share, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad Community

  • Reitzel P.
  • Verified HomeBuyer
  • March 25, 2020
  • Longmont, CO

The Board (run by Lennar) completely ignores the community

Lennar responded:
Hi Reitzel, thank you for your feedback about your community. We are sorry to hear about this situation. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disaster on Creekmore!

  • Martin B.
  • Verified HomeBuyer
  • March 25, 2020
  • Kissimmee, FL

We cannot begin to describe how poorly our home is constructed and the very poor fit finish. Windows were now working. There were entire areas that were not painted. There were gaps in the cement block walls in the garage. The lawn was installed incorrectly. Closet doors were missing and one that was installed fell off. The property close was jammed down our throats by some VP who took advantage of the fact that we were not on-site to do a final inspection. 3 months after the close and there are still outstanding issues. We will NEVER, EVER buy another Lennar home!

Lennar responded:
Hi Martin, thank you for sharing these details about your new home. We are sorry to hear about the situation you described. Please email us at corporatecustomercare@lennar.com with any additional details and outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - I am not happy with anything from Lennar

  • Thomas H.
  • Verified HomeBuyer
  • March 25, 2020
  • Wimauma, FL

I am not happy with anything from Lennar

Lennar responded:
Hi Thomas, thank you for your feedback about Lennar. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Sarah P.
  • Verified HomeBuyer
  • March 24, 2020
  • Davie, FL

Still hasn’t gotten back to me with hoa information, no one returns my emails or phone calls worse place to live

Lennar responded:
I'm sorry to hear you are experiencing difficulties in getting your HOA questions answered. Please send us an email with your question, contact information and home address to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - i wont recommend lennar .

  • Naga M.
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

i wont recommend lennar .very poor in customer service and fixing the issues build quality is very low stds

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't satisfied with your home building experience. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Attention to detail and pride of workmanship was not a concern

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Mount Pleasant, SC

Attention to detail and pride of workmanship was not a concern of the builder.

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't completely satisfied with your home. We would like to review your concerns and have them addressed by our management team. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

No customer service

  • Paul L.
  • Verified HomeBuyer
  • March 24, 2020
  • Sun City Center, FL

Landscaping that dies in just a few months and filthy bath tubs with rings that cannot be removed and no warranty service for either. Buyer beware

Lennar responded:
Hi Paul, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any additional details, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointing

  • David G.
  • Verified HomeBuyer
  • March 24, 2020
  • Gold Canyon, AZ

We are still waiting for issues from closing to be completed. Very disappointed.

Lennar responded:
I'm sorry to hear you are experiencing delays in getting items in your home addressed. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com. I will have our management team review the situation and address it with the team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Embarrassed I bought Lennar

  • William M.
  • Verified HomeBuyer
  • March 24, 2020
  • Victoria, MN

I had no idea how bad a new home could be.

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your feedback, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not good

  • Daniel R.
  • Verified HomeBuyer
  • March 24, 2020
  • Jacksonville, FL

Horrible experience

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Regret purchasing

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

Will never recommend or buy Lennar.

Lennar responded:
Thank you for this feedback. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I had a bad experience with Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Miami, FL

I had a bad experience with Lennar

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

One of the worst builders

  • Satish K.
  • Verified HomeBuyer
  • March 24, 2020
  • Cumming, GA

Never by home with them.

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worse builder and customer service ever!

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Phoenixville, PA

Unfinished work. Very bad customer service.

Lennar responded:
Thank you for sharing your feedback with us. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New fixer upper

  • Michael T.
  • Verified HomeBuyer
  • March 24, 2020
  • Las Vegas, NV

I do not recommend Lennar to anyone!

Lennar responded:
Hi Michael, thank you for sharing your comment. Please email us at corporatecustomercare@lennar.com with any additional details or outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible experience

  • Sara S.
  • Verified HomeBuyer
  • March 24, 2020
  • Blaine, MN

I would tell anyone considering building with Lennar to run in the opposite direction

Lennar responded:
Hi Sara, thank you for sharing your feedback We are sorry you've been left with such a bad impression. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Samantha V.
  • Verified HomeBuyer
  • March 24, 2020
  • Minneola, FL

Would not stand behind their workmanship. Carpet unraveled within 48 hours and they would not fix. Closet bars fell of the wall. Circuits trip all the time. Already filled out first survey to absolutely no response. Would never recommend.

Lennar responded:
I'm sorry to hear you aren't completely satisfied with your home. I would like to share this with our Construction and Customer Care team to review and address. Please send us an email to corporatecustomercare@lennar.com with your concerns, contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Sharon L.
  • Verified HomeBuyer
  • March 21, 2020
  • Sun City Center, FL

Disappointed

Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com with any additional details if you would like us to follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I wouldnt give 1 star but this survey made me choose something

  • Shauna J.
  • Verified HomeBuyer
  • March 19, 2020
  • Hendersonville, TN

If you decide to buy a Lennar home is built really sloppy and cheap with no installation inside your home. The builders build these homes in the dark with no electricity by using flash lights...They will blame you for the issues with your house so no cost to them...Your home is built with particle board... For the money I would really consider another builder.. Do not use their mortgage company Eagle Mortgage its the worst ever

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I will share this with our management team to thoroughly review and address with the appropriate team.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst nightmare

  • Eulogio P.
  • Verified HomeBuyer
  • March 19, 2020
  • Homestead, FL

It was a really a Nightmare . The only can see a little concern for their mistakes was the Eagle Financial personnel. The res , include , Mr Carlos Gonzales , the president, were very careless about me as a customer Also I recommended another customer who both in Aquabella but never again. I will not recommended anybody else again

Lennar responded:
Hi Eulogio, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items or additional details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor quality of housing.

  • John A.
  • Verified HomeBuyer
  • March 18, 2020
  • Homestead, FL

Poor quality of housing. I feel cheated for buying this house. A total disaster. .

Lennar responded:
Hi John, thank you for sharing your feedback. We are sorry for any difficulties you've had. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to provide, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

maintenance service is very bad

  • Naga C.
  • Verified HomeBuyer
  • March 17, 2020
  • Cumming, GA

Worst maintenance service. Tickets are not resolved for months. They just close the tickets without fixing the issues. New house car garage has big cracks. No hot water for first 1 week. Patios are NOT properly cleaned. Lot of dents in each step of the stair case. Kitchen shelfs are not properly fixed, still not fixed after 3 months.

Lennar responded:
I'm sorry to hear you're experiencing delays in getting items addressed properly. Please send us an email with your outstanding items, contact information and home address to corporatecustomercare@lennar.com.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar build them fast, and leave quality out

  • Terence A.
  • Verified HomeBuyer
  • March 17, 2020
  • Roseville, CA

Sales staff and warranty group are great. However that is backwards, if you have great quality, homes they will sell themselves, and warranty should be the loneliest group if quality is demanded when building. Higher management is not interested in quality, but only production. Slam build, and let warranty deal with the homeowner until they get so frustrated they stop asking for repairs that should have been done right when building.

Lennar responded:
Thank you for taking the time to share your comments and feedback with us. We are always working to improve our internal processes and the customer experience. Please send us an email to corporatecustomercare@lennar.com with your comments, contact information and home address so we can have management review it thoroughly.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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