Lennar Reviews

I wish I could turn back time and wait on my close. Make sure you have everything complete before you sign. If Dillon is your construction manager, leave completely, he is not only incompetent, he is rude and unresponsive.

Since moving in there has been one issue after another with our home, as well as the surrounding neighbors. (and I'm talking about some BIG health and safety hazard issues). We have had people constantly in our home fixing issues since we moved in which has been frustrating. Many of the fixed items have been done very sloppy. Some of the issues we were told weren't under warranty, so we are already having to pay hundreds of dollars out of pocket for the extremely fast and sloppy work that is done with building these homes so quickly. Lennar uses the cheapest possible materials and the furnace installed isn't even suffice to heat half of our small home and so we can't use certain rooms when it's cold outside (and in Colorado it's cold for at least half of the year). More options would have also been appreciated with the home buying process as well, such as something as basic as a few different paint color options, or the option to have a bathtub. I am stuck with a yellow paint with modern style picks and it clashes. That is not a huge deal as I can repaint down the line but it would have been nice to have that option to avoid yet another cost. ... More

Buyer beware and Buyer beware.

Get an understanding IN WRITING that Lennar will not schedule / force closing until the house is fully complete.

House wasn't even finished during walk through Work is done cheaply Exceptions to close took 3 months to finish Bill with warranty would set up appointments you couldn't attend so work wouldn't get done Don't buy with Lennar

Was horrible and won’t ever buy another Lennar home

The team I worked with included people in San Antonio and in Austin. The only person that did their job on time and checked on us to make sure everything was ok was Thomas G. Everyone else didn’t know how or where to do their job correct. Starting off with the loan advisor who always had to ask a manager to do anything, then he never sent us our paper work for closing so when it was time to close and we were almost keys in hand that were like we need more money from y’all! Nope that’s not what this contract says, so they went and made a new one and had us waiting there! It was horrible! Then the quality of your home is subpar, all basic materials, they don’t provide full landscaping for sod so half of our yard is sod and the other is weeded grass that the city doesn’t come to cut (on their side of the fence), a lot of unsure attitudes dealing with Lennar. I gave two stars because I’m blessed to be able to even have a home, but their materials are cheap and their homes here in San Antonio aren’t meant to be forever homes just in the meantime homes unfortunately. ... More

There were several items that had not been completed by the time of closing and several more issues once we moved in. We have now been in our house 4 months and are still experiencing issues. I feel that Lennar is now more about quantity than quality.

We like our home. However, the customer service experience is not great and horribly inconsistent. We would never recommend using Lennar Mortgage, terrible experience. I don’t think we would ever purchase a Lennar home again.

No trustworthy communication between sales and construction staff as to building delays, realistic settlement dates, or other updates. Each side blames each other when you talk with them. If materials are short due to supply chain, so be it. Just tell buyers the closing date is X and not hold to old and now out dated schedules just so Lennar can report sales and home closure progress for investor news. Then on top of all that blame the homeowner for wanting to know updates. Pressuring anyone who will listen for an update. Then be told a song and dance to get rid of me on the phone or in person in the sales office ... More

Disappointment in finished product, communication and followup.

12 items were promised to be done by closing date and we have been in house for over 3 months still about 6 things left to take care of. We were a priority until we actually bought.

Quality of finish work is sub par , paint finish and quality is straight garbage. Your contact to repair this is overworked and doesn’t have the time to be helping with repairs. This should be put on the trades.

We purchased our home sight unseen and just got the virtual walk thru since there were no models available to view. At our first walk thru there were a lot of items that needed to be fixed or repaired. I was assured they would be fixed by closing in 7 days. I had to wire the money before closing so it would be funded. Lennar extended closing by a week so we had to pay for additional housing. The day before closing we did our final walk thru. The blue tape was still everywhere and not move in ready at all. We were assured everything would get done with no questions asked after the fact. Once we closed it became such work and hassle to get anything. The new home rep was so helpful but his hands are tied when management says something different. We have been closed on the home for 6 months and still have work needed to be completed, and still haven’t move our furniture in. We have been living on bare minimum in what feels like a construction zone. There is still paint and texture all over the light switches and floors, and not to mention the beautiful blue tape everywhere! I’m now having problems with Lennar approving items clearly needing addressed being done. I paid extra to have a screen enclosure added to my back patio. Per the virtual walk Thru it is placed in a location that allows for patio furniture on both sides of the sliding door since the patio is pours very small and narrow. Well they put the door in the wrong location and refuse to fix the placement. Lennar management said I can pay to fix it. So the patio and lanai I paid extra for is unusable unless you want to go stand out there. I can’t believe on almost a half a million dollar home they would let a customer move into a not move in ready home and then argue about doing things after closing. I’ve been selling real estate in this area for 14 years and have sold many Lennar homes with a great experience for my clients. Unfortunately their quality and customer service has changed and is very disappointing. Please don’t close with items to be fixed….you’ll end up fighting for months! I can’t have a house warming party because the home isn’t even ready. So upsetting. ... More

Not at all whatsoever what we seen on the model home, I invite you to come and see the deference between the two….

Upon closer inspection it was clear that they rushed in building our home. There was still a layer of dust when we moved in; The builder stated they would pay to have a professional cleaner come in but this was never completed and the builder has become unresponsive to any requests. We have ended up deep cleaning most of the surfaces ourselves but discovered several faulty workmanship issues as we cleaned the house. We have placed multiple "warranty" requests in order to request fixes for faulty workmanship (such as for a few large scratches, poor tile work, poor drywall work, etc), but it has been >2 months later and most of our requests are incomplete with long response times. I strongly recommend refusing to move in until all fixes are completed, because it is not easy working with their warranty team. ... More

Cindy our sales agent was great. We were told we could close after we got back from vacation, the sales manager than told us we couldn't and we needed to close before we left. After speaking with several people, they honored the original agreement. We did a walk through with the agent, there were alot of touchup and other items not working, to which I was told, would be corrected. When we got back from vacay and went to see the items, they were not only corrected, the person lied and said they were. They used the wrong paint to touch up the whole house, the doors weren't lined up properly and I am still correcting a main water leak that was there when we moved in and that has cost me a fortune to correct in not just labor but water bills. Someone broke the automatic blinds, to which I was told, "oh well." It took weeks to get someone out to get the lutron and ruckus working. The paint for the house is unavailable and we are borrowing from neighbors to correct the awful job they did in the house. The floors were scratched and they told me too bad. The refrigerator didn't work and they told me if I bought the filter and that didn't fix it they would come out and fix it. I bought the filter, still wasn't working. They told me that they didn't tell me that and to call GE. Someone stole my Keurig part for the refrigerator and I had to replace that. When I brought this up to the sales manager, she said I got the house for the $15k less than the list price so I should be happy. It has been an awful experience. I have bought brand new houses before, and being a Realtor, I sell brand new houses, I have never had this much trouble and been this disappointed. ... More

This is actually a really good efficient home, the problem is the finish work is horrible. They really need to have strong leaders to hold their sub contractors to a higher standard. You just can't push everything off to warranty and inconvenience the new home owner that have to wait on contractors to show up, if they show up and the extra mess it causes after you have already moved in. We love our home we really do great layout energy efficient, but all the extra time and mess to go through after you close is ridiculous. It is 3 months after we closed and we still have a ton of items on our list that still need to be fixed. I am cutting them some slack because I know the labor shortage that is out there, but having to be at home for a 4 hour window and no one show up is totally unacceptable. No call no nothing just a no SHOW. I will say they are trying to get it all fixed but it is just not the right way to do it. ... More

House was rushed and you can tell by the details in the finish and not enough time to review work prior to close.

Quality control is severely overlooked and non existent. Very disappointed in the process.

After my experience, I would never buy or recommend anyone buy a Lennar product. From a distance it looks great, but when you actually look closely, the workmanship is horrible. In the 4 months of living in my new construction home I've had a flood, ceiling leaks, and a loss of hot water due to a gas regulator issue. While most of these issues have been fixed, it was a battle and shouldn't happen to begin with in a new construction home.

Lack of communication throughout the home building process from the Construction Manager and Salesperson. Many things missed or shortcuts taken that I had to ask to go back and address. Flooring options are subpar, as we have already had to replace the cheap engineered hardwoods they use. I will think twice in the future prior to using Lennar.

Sales guy who originally sold us the home- fantastic! Everything else from there- terrible. Lennar lending is terrible I would not recommend them to my pets! Lots of shady backdoor stuff going on with them. The build of the house is ok, lots of little things they don't do which are basic things in my opinion- sealing granite and floors, just to name a few. Once home is purchased and need ur repairs done- ha! Good luck with that. Our building manager was NEVER anywhere to be found. Took 3 months to complete punch list... which by the way was supposed to be done BEFORE closing. If I had to do it over again I wouldn't look into a Lennar sorry. ... More

I would never recommend a Lennar home. We had to buy from them because we wanted to be in the neighborhood where they were the only builder. Within one week of closing, shingles were blowing off the roof and within 3 weeks we were catching buckets of water from the leaks in the roof/ bathroom vents. I could go on for a long time but hopefully you get the idea. They are responsive to issues because thats how they manage their business, by never doing things right the first time.

I quite disappointed in what I'm learning about the vacation home part of the community. Very noisy, crime, etc.