Lennar Reviews

From day one, you're on your own! NHCs are worthless. Male construction manager won't talk to you and ignores emails. Responsiveness is slim to none. Too many mistakes were made, and when you point them out, they get mad and ignore you even more. The only time you hear from Lennar is when they want money. Otherwise, you remain in limbo for the duration of construction. The most unfriendly builder (except for one concierge) in NV, and I've dealt with several over the last 30+ years. If not for the floor plan and location, I would have cancelled my contract and walked away. If you don't care about communication or workmanship, and plan to stay silent the entire time, they you'll be fine. If not, just know that you'll have to be your advocate by keeping an eye on things on a weekly basis, especially towards the end. And know that there are NO options. The entire experience was extremely frustrating and disheartening, especially for the price that you pay...and never know what's going on. ... More

The agent handling our purchase, Danette, was excellent. She was very responsive and handled our needs very professionally. The house has an excellent floor plan and lot. However, no quality assurance of the work was performed. The house should not have passed occupancy inspection due to no water to the kitchen through the hot water line. A closet door was a single, instead of a double door per the house plan. Cabinet doors were poorly aligned. Guest bath vanity drawers did not close due to improperly placed water line. Garage door did not align with pavement, resulting in a gap. Shrubs were planted poorly, 2 were close to dead when planted. Doorbell did not work. Shower glass did not get installed until 2 weeks after closing. Ground was not leveled prior to installation of sod; lack of completion of sod installation resulted in failure of initial occupancy inspection. Mailbox was not installed until a week after closing; USPS was not aware of address and mail that was forwarded from home was sent back. Had to close with all these items on an "exception list", no money withheld in escrow, We are one week shy of 2 months since closing and only the following corrections were completed: shower glass, hot water to kitchen (2 weeks after closing), and cabinet alignment. Bathroom waterline was corrected, but necessitated cutting a hole in adjoining bedroom; hole filled, waiting on painter (supposed to be here today). All corrections required daily calling of construction managers. There are many other items on the exception list, still awaiting action. Lennar defined the closing date, not the buyer, and without regard to time required to complete the work so that the house was ready for occupancy by the closing date. In fact, the letter from Lennar stated that the buyer should not plan on moving into the house on the date of closing. ... More

Not impressed at all. Leading up to our closing we had nothing but problems that weren't completely address by the time we closed and had to be addressed after moving in. Had a water leak within days of closing which has now caused a mold issue that is taking weeks to even address and our new home being torn apart. Build quality overall for the purchase price is not great in my personal opinion, for example we didn't even get a screen door included with a sliding patio door, cabinets are poor quality, majority of second floor has squeaky loose subfloor, cheap laminate floors and cheap carpet throughout. I would not buy another home from Lennar. ... More

If i didn't need to move i would not have closed on this home. Did the walk through and marked issues. Came back to check the work and they created more issues. Filled 1in gaps with caulk. Cut into siding above where the repair was. Pained over areas of repair outside and the paint does not match. Told us to wait 1 month to see if colors match after a month. Paint still does not match. They said if it didn't match they would repaint the house. Still waiting. Our sod sat on palets for 5 days before they installed. I have watered 2x day everyday as instructed but it is still dead. I WOULD NOT EVER RECOMMEND LENNAR. The model homes are beautiful but you do not get the same workmanship on your home. ... More

It was shared with us that our closing date was moved up due to Lennar’s goal to have 12 homes completed for the quarter. As a consequence, the home was not prepared for the final walk through due to incomplete or poorly completed work. Our realtor had to intervene on our behalf several times to ensure we were sold a home safe enough for occupancy. Paint was on the carpet, dirt from construction was everywhere in the home, the garage was not placed correctly on the track and still remains the same more than 30 days from time of closing, outlet coverings were missing, miscellaneous extra hardware was left in drawers, there were numerous holes in the walls with visible spider webs and ants crawling out. There is still construction underway and a worker threw the protective paint covering from the adjacent house onto our fence. We informed the on-site manager and more than a week later, the paint remains on our fence. This by far has been my most house buying experience. ... More

I was waiting for this review to come to my email because I have a lot to say about Lennar. First off, during the building process we noticed that there was a "water leak" that was seeping and noticeable in our drywall. Lennar said not to worry and did nothing but touch it up with paint. The craftsmanship around the edges on doors and walls is very poor especially with the fact that it is a BRAND NEW home for the price we are paying. During construction we were told that we were not allowed to come see the progress on our home without a lennar employee, We scheduled a visit 3 times with our sales person to come out with us and NOT a single time did they follow through with that and we walked our home alone. Lastly, we were just supposed to have our 30 day paint touch up meeting with the customer cares team. I had to take off of work for this day to make sure someone was home. No one ever showed up to my home and I was very disappointed in this because I made time for them, but they never have made time for me. I will do my paint touch ups myself. I would never buy a used or new lennar home again and will never reccomend lennar to a friend. If I could put 0 stars on some ratings, I would. ... More

Our Lennar home-buying experience can be summed up in two sentences… Lack of communication!!! Poor attention to construction detail!! From the moment we signed the agreement to purchase our new home build, to settlement, we felt like we were left in the dark and unvalued!!! NOT ONCE during the nine month construction did we hear from our sales person with a construction update. We felt fortunate that we lived close by so that we could stop and monitor the progress. Several times we stopped by and noticed issues. We brought the issues to the attention of the Project Manager only to fall on deaf ears. Now all those issues are being handled by the warranty department. I am happy to report that the warranty department has stepped up, listened and is addressing our issues. They are on task and handling the pre-settlement construction flaws (of which there are many). While Lennar chooses to do business this way is puzzling. One would think Lennar cared about their reputation and would handle the issues prior to settlement so that they had happy customers. I would be surprised if the CEO of Lennar would except such poor communication and construction standards on the build out of their home. My guess is that they would, like us, not feel valued and heads would roll if they receive such poor treatment. ... More

The quality of the house is very very low. It was my second home purchase and found very low quality material and definitely used unprofessional labor to construct these houses. During my orientation I put correction items, but guess how much additional correctional items they added. It was so frustrating dealing with all these and pushing further out to correct and looks like they will never get done. They missed a lot of items to install in the house. PAINTS ALL OVER CARPET, DOOR KNOB, Tiles, vent hood,

During the buying process we never received updates from the building manager, although we were promised that we would receive weekly updates. At the initial walk-through, there was a long list of punch items to be done. We were promised they would be done by the closing the following Wednesday, when we arrived at the closing walk-through 90% of items were still incomplete, including zero appliances. We agreed to close with the understanding that all issues would be completed by Friday. 2 months later we still have a long punch list of items that are not complete. We never met the construction manager, even though we asked multiple times to meet with him. I could go on but I have little confidence that this survey will receive any attention. ... More

Watch out for the quality of the build. Look at a finished home other than the models.

Still waiting for plenty of work to be done that is supposed to be under warranty. We closed on our home on Aug.29th,2022, and still not 1 issue has been taken care of. I will not be promoting Lennar to any of my family or friends. Under responses to issues it wouldn't let me leave zero stars so i had to put 1.

I went into buying my first home with such excitement. After signing my papers and doing my first walk through of the home, i realized there were many repairs that needed to be done. Even then, i was still excited because i thought everything would be taken care of. As time went on and walk through after walk through, my excitement became less. The fixes were barely being done and i was being given the run around. After i received my keys, i kept submitting work orders. Shower drains were clogged by cement, bath tubs were cracked when installed, cabinets were installed and wood broke, backsplash was installed as if a kindergarten student installed them. It has been two months and i have barely had anything addressed. As a first time home buyer, this has severely disappointed me. I have since had people i know ask me about my experience because they were interested in buying a unit but i have told them to not buy with Lennar. It has only been a headache and a run around. ... More

The only bright spot to my experience was my sales person Shawn, other than that my experience was awful. From Lenoir mortgage to the closing process to the inspection process to being forced to close without the home being completely done and still living with a huge punchlist. I will never buy from Lennar again I am also in our stockholder, and will be liquidating my stocks in the very near future. Very disappointed.

What's the sense of doing a walk through if the issues weren't addressed? I should have not believe the builder that they would be addressed after closing. It was also disappointing that Lennar did not provide a welcome or after closing packet with instructions. I will never buy another Lennar home.

AC was replaced first week. Interior doors wrong size, warped and/or installed wrong. "LVP" that came with the home is NOT LVP...it's simply linoleum cut into strips...3mm thickness, and peeling up in areas. Corner of gutters leak. Landscaping never finished...sprinklers are laying on top of the grass shooting into the street or trees....weve been in the house 2 months. Garage door keeps popping when it opens, because it likely was installed wrong... wire reel assembling came unhooked so it would not close. Large patches in the walls where looks like the electrician or plumber had to go in to make repairs after walls were up...then they used the cheap cannister texture to cover it up so you can see every patch. Granite countertops are badly pitted due to cheap cutting/polishing method. Many more issues i could list and everyone on our street has the same complaints/issues, so this is the norm for Lennar. This is what you get for $354k when you buy a home from Lennar....a house that feels like a renovated rental property...and good luck getting anyone to respond to problems. We'll be battling with then for the next year to get all this fixed, and likely will end up doing it ourselves just to make sure it's done right. ... More

Slow to no follow up to correct or repair issues Very poor instruction on appliances,thermostat,irrigation system,ring alarm system Most items are not high end and workmanship is below par

The people we worked with have been great, the process of getting into the house was smooth. Then we moved in and discovered very poor workmanship throughout myriad details in the house, details that will ultimately cost us a lot of money and time to fix and/ or affect our resale value down the line. We had a few things addressed in the beginning and then have been ignored. Our neighbors have communicated similar issues. You cannot spend what we did and then be given a house like this with poor customer service. This is not tolerable. Lennar, either do it right the first time, or do it again until it's done right. ... More

I’m very disappointed in the way they handle homebuyers .

The quality of materials and workmanship is not that good. The construction was mostly rushed to finish up in the last 2 weeks with lot of open issues. 2 months after closing, we are still chasing the warranty team to help fix items that were open during closing. Compared with other builders (like Richmond or Toll Brothers), quality of home and service is inferior.

In the beginning Lennar was very helpful obviously trying to earn our business and sell us a house however after moving in all the trouble started. Poor workmanship in the house, getting issues resolved took weeks, it is sometimes impossible to get someone to help you schedule repairs. Community is poorly managed, Lennar literally sells to anyone community is heavy investor properties which has led to many issues with compliance. It was clear to us that Lennar only cares about making money. The support we received has been terrible since we moved in. The house has many problems clearly from the poor work and cheap materials used. Unfortunately I am not happy with my purchase with Lennar and would not recommend to family or friends. ... More

The paint job that was done in the kitchen and restrooms were of poor quality. Paint was splattered all over the floor and globs of paint were dropping on the wall. The construction didn't seal holes from the deck causing a lot of bugs to come inside the house, especially a huge trail of ants the first 2 weeks we moved in. When we did the inspection of the home prior to moving in to fix any mistakes, they missed it of what we marked off. They were supposed to fix all the mistakes but only did about 70% of them. The information we received from our agent was inaccurate as well. Overall, for the new construction, and price being paid, we still had to spend 3 days painting the entire house because it came with flat paint which no one wants to live in a house with flat paint due to stain and scuff marks, and the quality of mistakes made, it was a really disappointing experience and purchase. ... More

This is our second Lennar home and all I can say is I will never do this again. Home buyers - If you can, please look for other trustworthy builder.

Be prepared to move into a house that has not been cleaned and is missing things like window screens, screen doors, garage doors, garage door openers, alarm system, smart home system, etc. Workmanship is very poor and most everyone has paint over-sprays everywhere with many things that need to be fixed. Warranty repairs are extremely slow, communication poor and repairs very sloppy - the company discounts any concerns and typically respond with reasons the home owner doesn't really have a problem

Where do I start. I bought my house in January got the keys in July. 1 week before closing Lennar decided that they were going to send off my loan to another loan company without even calling me first to notify me that I didn’t qualify. I was never even told that I wasn’t qualifying for my house loan so I was blind sided when I got a call from another lender. We did a walk through of the house to mark things that needed to be fixed. Couple weeks later We did the final walk through and nothing repaired. The contractor told me with an attitude that we weren’t there to find new flaws. Cracked paint in the closets, missing paint. Windows missing caulking and paint, carpet cut to short from the wall, vynol cut too short at the door and FIXED with caulking instead of being reinstalled correctly. Door trim with a huge gap from the door. Hole in the baseboard fixed with grout instead of being replaced. Fixtures installed on the wall with stuff stuck behind them so they are not flat on the wall. Hole in the cement floor in the garage. Bath tubs with stains and cracks. When I set up appointments for repairs they repair everything with caulking. No replacing and fixing everything correctly they just patch it all up. Crazy how you buy a brand new house and when you call to complaint about ants being all over the house they state they can’t do anything about it. You would think that the house would be sprayed for insects before keys are given to you. Ants are under the carpet as if coming from the foundation. We have had so many issues with this house that idk if the house is worth what we paid. The contractor didn’t care about fixing anything before handing over the keys, I don’t get how he’s not embarrassed of the workmanship provided by the people they contract. The only person that helped us was our sales rep that went to bat for us when the loan officer couldn’t do her job. He helped us from day 1 when we picked the lot and helped us until the very end and gave us our keys. Honestly I don’t know if I would ever purchase a Lennar home ever again. Buying a new home should be a stress free and repair free experience since we didn’t purchase a fixer upper but at the end it feels like we did which is pretty sad. ... More

The financing expirence was horrible, the walk through is a joke get the builder to fix issues is like pulling teeth and once you move-in good luck getting them to finish what they promised is a nightmare. They ensure quality and explain that is what you are paying for and it has all been a complete mess