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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18763 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18763 Reviews in All Areas

Star Rating Breakdown

5 ★ 7710

4 ★ 3535

3 ★ 3167

2 ★ 2019

1 ★ 2332

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

No point

  • Christopher M.
  • Verified HomeBuyer
  • March 31, 2020
  • Clermont, FL

No point, no one cares. Many issues, same excuses. Been over 3 months with basic warrenty issues, and still waiting.

Lennar responded:
Hi Christopher, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Not impressed

  • Kevin R.
  • Verified HomeBuyer
  • March 28, 2020
  • Hoffman Estates, IL

From what I was told they higher production workers. Thus meaning quality is not the product they deliver. I’ve had other contractors come in and laugh at the final product. I had plumbing not completed. Which resulted in water all in my basement when running my washer for the first time. A lot of small things they chose to walk away from that should have been fixed. I do not understand why Lennar wouldn’t do a walk through of the house, prior to our personal walk through. Every issue I pointed out I received an excuse for the issue. I don’t bother contacting Lennar out of complete ...

Lennar responded:
Hi Kevin, thank you for your feedback about the condition of your home. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Poor workmanship and materials used

  • Nancy S.
  • Verified HomeBuyer
  • March 24, 2020
  • Simi Valley, CA

These are brand new homes and should not have issues with items such as carpet, slump stone walls, smoke detectors going off when the oven is over 400 degrees or you use the self cleaning options etc. Many neighbors are experiencing the same issues but they don't take the time to report it. We are not alone! with the same problems in other homes,. GET THIS FIXED!!

Lennar responded:
Hi Nancy, thank you for providing this feedback about your experience. We are sorry to hear about the items you described. Please email us at corporatecustomercare@lennar.com with any outstanding items so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Frederick Maryland East Church

  • Renee D.
  • Verified HomeBuyer
  • March 18, 2020
  • Frederick, MD

It is annoying that the board between the bedroom and the bathrooms has a high metal piece as the divider and allows for people to stub their toes and even though the inspector stated that needed to be fixed the builder brushed it off and stated thats how lennar has us do it. Even though the title should be even with that piece. Also the doors are all to low to the ground so you can't even have rugs in your bathrooms. The paint that is used seems cheap and you can see every fingerprint on the walls. Closing was the worst experience and such a hassle. Closing was too far away and not ...

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I would like to have our management team review and address this thoroughly.

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

A lot of repairs needed

  • Claudia B.
  • Verified HomeBuyer
  • March 17, 2020
  • Huntley, IL

We are still under a year but we need a lot of repairs such as the floor counters are coming off the wall. The trim is not staying attached to the wall

Lennar responded:
Thank you for bringing this to our attention and I'm sorry for any delays you've experienced. Please send us an email to corporatecustomercare@lennar.com with your outstanding items, contact information and home address.

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Bad

  • Francisco S.
  • Verified HomeBuyer
  • March 17, 2020
  • Saint Cloud, FL

Not very well, I tried counting lennar about issues like finishing paint on the outside of the house, holes in drywall, and tile grout cracking and I have not heard a response and I’ve stopped trying to contact anyone

Lennar responded:
Hi Francisco, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Poor Follow Up

  • David B.
  • Verified HomeBuyer
  • March 17, 2020
  • Orlando, FL

Lennar built a good home using great materials. The design and layout are great. But almost six months after closing my punch list remains incomplete. Very frustrating experience.

Lennar responded:
Hi David, thank you for providing this feedback about your experience. We are happy to hear that you love the design and layout, but are sorry that there are items remaining from your closing. Please email us at corporatecustomercare@lennar.com if you would like to share any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - Materials really cheap for the price of the house , the tile

  • Francisco A.
  • Verified HomeBuyer
  • March 09, 2020
  • Davie, FL

Materials really cheap for the price of the house , the tile in the bathrooms and kitchen does not have enough cement looks crooked. We did replace the tile ourselves. the garage finished is very rustic, Is not enough space between the lower cabinets kitchen and the refrigerator to open the door . the cobble stone in the front is dirty looks old already. mostly the contracts does not speak very well about lenar. I did not know this before

Lennar responded:
Hi Francisco, thank you for your feedback about the quality of your home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Disappointment

  • Robert G.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

  • Douglas B.
  • Verified HomeBuyer
  • March 04, 2020
  • Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - From the day we moved in we had issues.

  • Amie W.
  • Verified HomeBuyer
  • March 04, 2020
  • Wimauma, FL

From the day we moved in we had issues. Had to plead with people to come fix anything. Mt bathroom floor is now squeaking!

Lennar responded:
I'm sorry to hear you are experiencing delays in getting your concerns addressed. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can look into your items and have them documented and addressed properly.

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Mixed experience I would say

  • Francis F.
  • Verified HomeBuyer
  • March 03, 2020
  • Apex, NC

I think I will come direct to the issue. Tony, who was previous construction mgr, was understanding and able to make myself and wife comfortable with the home given its newly constructed and with followup issues which are understandable. However, Tom who took over wasn't customer focused or neither informative. I need to call him almost 10 times to have the same issue addressed, as each time they would fix it temporarily. And now I am still having issues with my doors and he seems to have his own explanation on how those specific doors should work vs rest of the doors.

Lennar responded:
Hi Francis, thank you for taking the time to share your experience with us. I apologize for any delays or miscommunication you experienced. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can help get this properly addressed for you.

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

I would not buy Lennar again

  • Trinity E.
  • Verified HomeBuyer
  • March 02, 2020
  • Wimauma, FL

The house is built fast and cheap. Workmanship is poor quality. Home advertises as "comes with everything", but it doesnt come with essential items you would expect from a home; such as coach lights, door bell, sliding door bug screen, drawers in any bathrooms and list goes on. Lennar also did not disclose very important information such as; we live next to landfield, and many more information would have made us not move here if we knew. I won't be buying lennar again nor will i ever recommend them to anyone i know.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can address your concerns with you as soon as possible.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar wicklow woods

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Blaine, MN

The people were great to work with. The actual house had many problems. Too many to list. Took months to actually have everything working properly! The contractors aren't worried about quality. They try to get everything done asap.

Lennar responded:
Thank you for taking the time to share your feedback. I'm sorry for any delays you experienced after moving into your home. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can review and address your concerns.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Not satisfied

  • Marjie F.
  • Verified HomeBuyer
  • December 01, 2019
  • Hillsborough, NC

I was made to feel that I shouldn’t call with any complaints about interior and exterior construction.

Lennar responded:
Hi Marjie, thank you for sharing your feedback with us. We apologize for the issues and communication you have experienced. Please do send us a note at corporatecustomercare@lennar.com with any outstanding items, so we can follow up with the management team for you. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Many issues still remain.

  • Judy V.
  • Verified HomeBuyer
  • November 28, 2019
  • Lancaster, SC

Many issues still remain. Still upset that we were promised a refrigerator but did not receive it. Bought during April when they had the special but we did not receive it.

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Twice is not a charm

  • Anonymous
  • Verified HomeBuyer
  • November 28, 2019
  • Riverview, FL

I bought a lennar home in Las Vegas, NV and now in Riverview. The only benefits is all inclusive. Cleanliness, responsiveness to problems, and customer service are almost non existent.

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lennar elements

  • Michael V.
  • Verified HomeBuyer
  • November 27, 2019
  • Elk Grove, CA

I bought the house in April and have experienced major problems with the home. As soon as I moved in had a problem with my drip system which causes the water to drip 24/7 and my water usage/bill to be high for four months. In addition, my breaker for my fridge constantly went out and caused a flood in my kitchen and food to spoil several times. Now my windows are leaking water in the house because it was not installed correctly. Such a headache and emotional stress with buying the house. When I also asked for a reimbursement with my food they stated they needed receipts. How would I ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Details details details

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2019
  • Winter Springs, FL

The lack of job site supervision and quality control was extremely evident. The quality of workmanship was extremely poor and not up to par for a brand new home.

Lennar responded:
Hi, thank you for your feedback. We are sorry to hear about your disappointments with your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Awful Overall Experience With Lennar

  • Kristen C.
  • Verified HomeBuyer
  • November 22, 2019
  • Saint Cloud, FL

My husband and I had an awful experience with building and purchasing our home with Lennar. Our final home walk through appointment was cancelled one hour before we were to meet (after we had arranged to be off of work and had child care services lined up). The house at our final walk through was not finished (not cleaned with dead bugs everywhere, missing paint, holes in the walls/ceilings, all the blinds were missing, the seamless shower frame we paid for was not installed etc). We had to rush to close because Lennar forced us and we had to push Lennar for months to get everything ...

Lennar responded:
Hi Kristen, thank you for sharing your experience. We are sorry to hear about the incomplete work in your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - Other than the initial sales process and the warranty personnel,

  • Matthew L.
  • Verified HomeBuyer
  • November 19, 2019
  • Atlanta, GA

Other than the initial sales process and the warranty personnel, the entire construction related process has been painful. Wouldn’t recommend.

Lennar responded:
Hi Matthew, thank you for your feedback. We are sorry to hear about the difficulties you have had with the construction process of your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

It's hard to have after service, so I'm unhappy.

  • Kil L.
  • Verified HomeBuyer
  • November 19, 2019
  • Buford, GA

nothing

Lennar responded:
Hi Kil, I apologize for the frustrations you have experienced with service. If you could send us a message at corporatecustomercare@lennar.com with additional details, we will follow up for you. Thank you. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Not a great experience

  • Neil R.
  • Verified HomeBuyer
  • September 26, 2019
  • Davenport, FL

There were many issues to be resolved, not all of which were completed to our satisfaction. The standard answer to our issues was “It meets code” even though we did not agree and could show it was different to plan. For new home buyers, make sure you watch every stage of the development and take someone who understands home construction with you on your walk through so that you pick up all the issues.

Lennar responded:
Hi Neil, thank you for taking time to share your comments. We apologize for any issues you have experienced with your new home. Please email any outstanding items to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Eagle Glen North - Lake Stevens, WA

  • Anonymous
  • Verified HomeBuyer
  • September 25, 2019
  • Lake Stevens, WA

The paint and the painters they use are the cheapest possible, there are spots where there is barely any paint. We have had 2 major leaks. No pad and apartment grade carpet which for a house that is over $500k is very sad. They say they put your front and back yards in, ok yes they do but they are put in by people who know nothing about landscape. No soil under the sod, the wrong plants. They put trees too close to the houses that will grow way to tall, big and fast.

Lennar responded:
Thank you for sharing your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items you would like addressed, so we can follow up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lackluster experience

  • Sharon C.
  • Verified HomeBuyer
  • September 25, 2019
  • Fortville, IN

I love the floor plan for my home but the customer service after I moved into my home has been horrendous!! I've not seen nor heard from the person who walked me through my home since he asked for a five star rating while delivering 1 star service. They've not followed up to get all the items from the original list nor address the ones I've added since the move. The quality of the flooring and cabinets is not worth the money charged! Most of the workmanship and material are decent quality but not to the standards expected at this price point. The most offensive actions is the decision to ...

Lennar responded:
Hi Sharon, thank you for sharing your experience since moving into your new home. Please email any outstanding items to corporatecustomercare@lennar.com and we will review and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

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