Lennar Reviews

Everybody makes their own experience

Overall not a good experience.

After the sale responsiveness is lousy

To be a first time buyer on a New Home for me was just horrible. I would like to speak to someone in person so I can share this horrible experience that I have been through with my Lennar Home. I'm hoping I get a response and I hear from someone soon. Thank You, Mary Alice Rodriguez

I had the worst time buying my 1st home. where I knew it would be stressful but not so horrible.. I lost sleep and many of tears was shed throughout the whole process. My loan part, my loan officer wouldn’t keep me updated on anything that was going on I would email every few days to find out what was going on. If I needed to do anything. Keep in mind this is my 1st home so I have no clue what to expect or what to do. I sent an email asking if my loan got approved or what so I would know what to do next. And the response I got back was…. It was just a holiday so we are just getting back in office. Like who says that. Im just getting back in office too but all my paperwork is done and the paperwork for the next week will be done as it comes in. So I get it’s a delay but for him to just say that. I was really disappointed and disgusted if I didn’t put my $2500 down I would’ve just went somewhere else. I was contemplating about just losing the down payment too that’s how mad and upset I was with them. ... More

This was our second time purchasing a new home, with our first being a few years ago through Shea Homes. Unfortunately, our experience with Lennar has been far less positive in comparison. From the start, communication was inconsistent and frustrating. It often took multiple emails just to get a response, and there seemed to be a lot of miscommunication between different members of the Lennar team. We consistently felt like the process was being rushed to the finish line, and unfortunately, that urgency was reflected in the overall quality. At our scheduled home walkthrough, the property was still not ready. We had to rearrange our schedules for a second walkthrough, since the initial walk through didn’t count toward the official inspection. That level of disorganization was disappointing and inconvenient. Since closing, we've already experienced two separate roofing leaks. The explanation was simply “due to high winds and rain.” But frankly, a well-built roof should be designed to withstand normal weather conditions. On top of that, our solar backup battery was incorrectly installed, which caused unnecessarily high SDGE bills. We're still waiting on reimbursement for that mistake. In hindsight, having worked with both builders, Shea Homes has absolutely set the gold standard. Their process, communication, and quality were far superior to what we experienced with Lennar. ... More

The bottom line is that if other buyers had been offering homes similar to the Next-Gen model that Lennar was constructing, I would have easily chosen a competitor. My experience with loan officer Jodie was disappointing; she lacked a customer-friendly approach and often communicated with an unhelpful attitude. As a first-time homebuyer, I needed guidance, but she failed to take the time to explain the necessary documents. My realtor had to repeatedly reach out to her for clarification on my behalf, which made me feel like an inconvenience. Instead of addressing my concerns, Jodie simply canceled my loan with Lennar, despite my full qualification, prompting me to seek financing from an outside lender, where I had a significantly better experience. On a positive note, Rebecca stood out as a refreshing contrast within Lennar; her professionalism and exceptional customer service were commendable. If Lennar had more employees like her, customer experiences would undoubtedly improve. As it stands, I will never consider purchasing another home from Lennar. ... More

Previously bought Lennar and don’t have as many issues as we do now. The quality of the workmanship is not great lots of caulking everywhere to fix the mistakes and do t get me started on their management team

Horrible experience with the whole closing situation. Was lied to several times. Was told my closing cost included the 2026 HOA dues. I have had to put in several requests for repairs. I’m still putting in request for the same problem that was supposed to have already been fixed. I could go on & on about how horrible my experience of buying my 1st home was but at this point I’ve figured out it will do NO good!

Found our desired home in a desired neighborhood with a great view, there were some issues that we noted right off the bat and these were addressed with the builder and they promised to take care of these. Most of them were taken care of but some were still lingering. One of the major issues was noticeable issues with the roof in various spots, specially the ridgeline, flashing not secured in some areas, and low spots. you would think that a reputable builder, at this level of home and pricing would make sure these were addressed prior to listing but we were the ones who found them and addressed them. There was an obvious issue with the back windows where the frames are clearly crooked and they were to take care of these before we closed, it wasn't, it is currently being addressed. We're starting to discover a lot of issues with the piping, we're getting lots of sediment and the faucets have to constantly be cleared of sand, which is concerning. Lastly, we had issues at closing, Lennar was not ready at the set time, we had movers in place, utilities, etc. and we wasted half a day ending up costing us more on the movers and just not being an enjoyable experience, this is the third home we close on and that was the worst experience we've had. ... More

did not get what was told and very bad communication not happy at all and will not recommend to no one

The sales experience was painful, empty, and left us feeling like we weren't even human The first sales guy practically held us hostage and drove us around in circles showing us every available model and every available home We left that experience feeling so confused and unsure of what was what. We asked for a new sales person. She was nice, but was only a presence, not very attentive, didn't seem interested in selling us a home. If they had even tried to communicate properly, we actually would have bought a much more expensive model and lot. (This had nothing to do with qualifying for anything, money and credit were non issues) We are enjoying our new home, but I'll tell you this. It's not the one I actually wanted. Each evening as I go for a walk in my beautiful new neighborhood and pass the home I actually fell in love with, I am reminded of the "what ifs" You could have sold me my dream home Lennar. Instead, I got a house that I am satisfied with. ... More

The house was a complete mess. There was trash and debris everywhere. There is still paint stains all over the carpet. The dishwasher was leaking on first use. The heating system had no power to it, the ring doorbell has no power going to it. The front door and outside of the house paint was incomplete. The weather stripping on the front door was missing. My overall moving experience was horrible and what should have been a happy moment was replaced by buyers remorse and frustration. I would not recommend Lennar as a new build.

During the process of purchasing our house we worked with Christina and at first she communicated with us just fine but then she wouldn't return our calls and failed to follow up with us. She would tell us one thing and the next, it was different. She would say she was going to call us back with an update and never would. When we had to provide documents, i would provide them and they would keep asking for the documents over and over. I thought maybe what i sent didnt attach properly but then come to find out i was told Christina was supposed to call me and tell me to contact the credit bureaus to update something that wasnt updated on my credit report. Did she tell me that? No, of course not. A simple text would have sufficed but she couldnt even do that. Whats worse is that when she finally did call with an update, she didnt even apologize for not responding to our calls or not responding to our text she simply went on as if nothing had happened. As if i didn't call you everyday for almost a week asking for an update. Her communication skills are the worse! When we finally closed, the title company told us there were pending permits that the city hadn't approved yet so we wouldnt be getting our keys. We were told that Christina should have told us this, which, surprise surprise, she hadn't. When we finally escalated the issue, a manager offered us a credit which was applied to nothing because we had already signed and closed the deal. They said it was applied to closing costs but we had already signed and it was done. When i spoke with Christina about it, she said it was used to extend the interest rate since the rate lock had expired, which she didn't tell me there would be any cost to extending it. They tried to make it seem as though we were impatient about the permits but that wasnt the case. We understand that if permits are pending, they're pending. We just wanted some communication and honesty. We wanted someone to say-hey, i didn't get a chance to check on this but give me a few days and ill follow up with you...and actually follow up; or hey, just a quick update, its still pending, etc. I didnt even need a call, a text would have sufficed! We love our house but the process to get it was not smooth and pleasant. It was stressful, shady, and unprofessional on their part. I wish I would have requested a different loan officer but it is what it is now. Even when we finally got our keys, it didn't feel welcoming. We have several friends and family that are looking to buy a home and unfortunately we are not referring them to Christina and her team. When people ask us about our journey in purchasing our house, we tell them the horrible process we went through. It's a shame... ... More

Closing was nightmare for me

It’s NOT worth the headache to use Lennar mortgage for the credits the offer. Our loan took over 60 days because Patrick the loan officer was incompetent. Repeatedly asked for the same documents and did not know how to read bank statements. It caused so much stress for my husband and I.

We haven't bought a home in 15 yrs and hope we never have to again. If we ever do it won't be with Lennar. I don't know even where to start so I'll stick to the facts. First off they sent us the contract with floor plan and we were so happy....until we saw the house in person and realized they SENT US THE WRONG FLOOR PLAN!!! I kid you not, the plan we signed for had a extra flex space down stairs which excited us so much. My wife sews for a living and it was going to be a great work space and sure enough it wasn't even there. Their response...."Oops" That was a alternate draft and never should have been sent to you. WOW... and the compensation for that was Zero of course... Now lets get to closing because this is good one. We understand delays happen all the time. We knew it was a possibility but we had a buyer for our old home and took the chance of selling it and timing being out of it 1 week after our new home was to be closed.. So of course it was not a huge surprise when they called us the week of closing and emailed us and said DUE TO DELAY IN PGE METER INSTALLATION there would be a possible up to 3 week delay. I met with the builder and he said its a PGE issue they can not control and out of our hands. Well what they didn't know is I have a work contact with PGE and so I called and asked about the delay. The project manager for my track was very surprised to hear that and relay NO REQUEST for a meter has even been made. Can't make this up. So I emailed my agent and that builder to relay what I learned and get clarification. I mean maybe PGE is wrong. maybe its their error. I wanted to give my home builder the opportunity to set the record straight. Insert Cricket sound here lol. No response at all. Their silence said everything. Flash forward to when they delayed it again at closing after that delay of the " Meter" cost me over 1k in hotel bills till the home was ready I brought that up with my agent. Her response was " Well I was out of town that week and get lots of emails" She said she never saw the email and even said she did not even recall why we were delayed. Now that made me feel important lol. Sure enough I get a call the following Monday from PGE after I sent that email the rep said " Your meter was just requested?" WOW just WOW. Such blatant dishonesty and lack of integrity made me wonder how they even can stay in business. So you might be asking yourself surely you let your agent know how you felt and the end of all this. Of course I did and while she was apologetic and said I could speak to her Manager of course I was not in the mood to relive any of this. The second I got my keys I tried to put it all behind me. Then sure enough I get this email to rate my experience lol. Well we all have to lay in the beds we make. ... More

Docusign horrible to get access, first mortgage guy I felt with unhelpful and didn’t answer my questions. Paperwork had to be sent to lenders multiple times because they never received it. Never received the closing documents as they promised, had to call 15 different people to get them.signed on Halloween and I STILL HAVE NO MAIL BOX. They said they sprayed for bugs but I’m still having multiple bug issues, and the bug guy I called said Lennar never sprayed. The palms they put in the yard never grew and are dead. The contractor made promises to be about the final walk through said he would come back to fix the ISSUES and after 2 emails he’s still ghosting me. Never buy Lennar again ... More

You solar contractor does not respond to repeat calls and it says a lot about your business that you work with these contractors

We didn’t have mail for 5 weeks. Lennar changed our town and zip twice within 3 weeks and caused is to lose packages, checks, gift cards, and bills. We are still having issues to this day with address standardization. Imagine losing birthday presents and having your credit card declined at stores due to incorrect billing address issues caused by Lennar. We had to do our own research how to get mail and garbage and utilities setup. Why did I have to leave work in the middle of the day to argue with multiple postal employees in person about missing mail. Not sure why there was no guidance or support once we signed the papers. It made us feel the only thing important was filling a home site and move onto the next one. House itself is good. Water heater could be better but I’m thankful that our problems are all in the admin side. Do better Lennar. ... More

Buying and closing was unnecessarily very stressful

Our experience with Lennar Mortgage was so stressful and disorganized that we ultimately switch lender. Communication was inconsistent, they kept asking for the same documents, and we kept getting conflicting information and last-minute issues that delayed everything. The lack of professionalism made the process extremely frustrating, and we would not recommend them.

This organization is without a doubt the most inefficient and unorganized operation with which I have ever dealt. There is nothing more to add.

This was our 3rd Lennar home and it will definitely be our last. Our first two homes were fine but this last one was downright ridiculous. From the beginning it was miscommunication to no communication with Lennar lending. No one wants to take responsibility when things go wrong. Was doing conventional loan and had to repeatedly send same items multiple times before they would get entered correctly on Lennar side. Lending agent was not knowledgeable with loans despite him insisting on his vast experience.

This was the most difficult purchase of real estate that I have experienced in my 50 years of real estate investment. The entire staff need to be retrained. The title company group was the worst!