Lennar Reviews

The paint and the painters they use are the cheapest possible, there are spots where there is barely any paint. We have had 2 major leaks. No pad and apartment grade carpet which for a house that is over $500k is very sad. They say they put your front and back yards in, ok yes they do but they are put in by people who know nothing about landscape. No soil under the sod, the wrong plants. They put trees too close to the houses that will grow way to tall, big and fast.

I love the floor plan for my home but the customer service after I moved into my home has been horrendous!! I've not seen nor heard from the person who walked me through my home since he asked for a five star rating while delivering 1 star service. They've not followed up to get all the items from the original list nor address the ones I've added since the move. The quality of the flooring and cabinets is not worth the money charged! Most of the workmanship and material are decent quality but not to the standards expected at this price point. The most offensive actions is the decision to change the size and value of the homes in the community. This decision has a great impact on my investment and the overall look of the community. I would not have purchased my home in this neighborhood had I known that this switch was coming. ... More

The qualification process was completely redundant and stressful. Every step of my experience lacked communication by Lennar employees. I reached out to a district supervisor who did not even acknowledge my email nor concerns. Workmanship was not the quality I expected. I missed 8 days of work due to appointments with Lennar of which 6 were NO Shows. Video doorbell has been replaced twice.

We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (never being informed properly about the progress) which forced us to live in an AirBnB for two months. We moved into a very dirty and unfinished house, It was not cleaned well after construction and all the issues we have raised beforehand were not addressed . So, our first few weeks / months in our brand new home was spent chasing Lennar. Poor job done by the painters, bickers, gardeners and an overall poor supervision by the construction team of Lennar. We been in discussion daily with the customer care rep. She do stay in communication with us and try to have all the issues corrected. I feel she is just as frustrated as we are. Unfortunately. we have had to spend most of our days off at home waiting for repairs to be done. We are still fighting with Lennar. It is just upsetting that we found a house we really liked and we walk into one problem after another. If I could have a do over, I would look for a different builder. But we don't have that option and will have to live with what we got. ... More

We were misled multiple times during the buying process and throughout building process. We didn’t get the product we thought we were getting. We were forced to close with a 2 page list of unfinished issues and now I’m not even getting any responses to my issues that were left unfinished.

Poor Customer Service and some features of the home not well though out

I opened a case may 2019 for my door frame that is detaching from my front door and water in my basement with no response as of July 2019 and I find out the "case" was closed! My ac unit was not working either, they did come fix that but to spend the money I did on my home I deserve more respect and response. I feel like no matter who I call I am not getting a response.

The dining light is about 2 feet away the room center or the location in the modal home / any other home with the some design.

Unfortunately Lennar is more focused on selling houses than building quality homes and providing good customer service. My closing date was moved up three weeks but my house had numerous items that needed to be fixed. I was assured they would be fixed after closing. Five months later, some of these items still haven’t been repaired. I submit warranty items that need to be addressed and nothing happens. Lennar eventually closes out the ticket like it’s been completed, but it hasn’t! This has happened numerous times so I eventually call customer service. It takes months to get things fixed. There needs to be better customer service (or quality control so there aren’t so many issues after closing). ... More

The building manager started out as a great asset to have in the area as we were moving in however, as time went on and more problems with the home occurred or cropped up he became less inclined to help or take responsibility for mistakes he had personally made; regarding our homes power and water supply line accounts in particular. I find this behavior to be inexcusable and completely unprofessional to not take responsibility for a mistake you made on a homeowner’s power supply application only to be made aware of it months after the homeowner had moved on, alert the homeowner that you were going to correct the issue and then proceed not to so that the homeowner then has to deal with complete loss of power and water because the accounts were never corrected. On days when it is 100+ degrees, it is not acceptable to not have any water or power supply and then be told by said building manager that it is not his job to call and correct the energy supply accounts; disregarding that he’d already said he would correct this exact problem three weeks prior. ... More

Once the agreement was signed it has been nothing but a hassle with Lennar. Homes are delivered with a “it’s good enough” standard. Communication is close to nonexistent and it’s a tough and long process to get them to do anything. I guess they are hoping people would give up and deal with things. Lennar is all about the quick turnover and sales. Not quality and customer service. Won’t recommend or buy a Lennar home ever again.

4 months in new home and things are falling apart already. Cheap products were used.

Still trying to get home issues cleared. Corrections are made but require additional follow up that has to be requested. Don't feel any urgency or pride in workmanship

Low quality company

Everything is falling apart! Too many issues to have only been here 4 months!!!!

This is my seventh house I bought and it was the worst experience in everything from home selection, loan process, delays in moving into the home, discovering poor workmanship and a losing battle with fire ants.

I regret buying this home. Every single day, I regret it. There are so many hidden poor craftsman issues that I find. From ceiling light covers randomly falling, to ethernet ports being installed the wrong way, to THE worst floors I have ever had the displeasure of having. There really is no end to how poor quality of the home this is. Its a shame, because the floorplan is fantastic. But the corner cutting to save every penny, or in some cases just poor craftsmanship is where the regret comes in. Need customer service BEFORE you buy? LENNAR has you covered. But AFTER??? You're own your own. You will never catch me signing on another LENNAR home again. ... More

I am dealing over 10 problems because of the quality of the materials. I wish Lennar should look at the quality of the materials closely!!! Because of that it creates even more headaches for everyone. Customer service people on the phone are very rude as well. Lennar building homes look nice for a week. Lennar management team… please be mindful. This is people’s home and they are going to live there quite some time. Not only a week!!! Please please look at your work that you have done.

There is little attention to detail which leaves the final product looking shabby. Many issues that were identified during the walkthrough were never addressed despite several reminders. Electrical issues were not corrected - let's see what happens when I submit a warranty claim. To be fair, this is my second Lennar house, and the first purchase was a lot smoother although attention to detail was not there either.

My experience with Lennar has been very disappointing from the very beginning. The construction manager has refused to acknowledge or address the issues I raised during the construction period. He has not been willing to fix or even properly consider the problems. The landscaping is extremely poor, making my backyard completely unusable. The yard is sloped badly, and water does not drain for more than a week after rain. Despite raising this concern multiple times, Lennar handed over the house in this condition and has done nothing to improve it—not even simple fixes. I am paying a significant amount of money for this home, yet my concerns are ignored. The construction team only does what they decide, regardless of the customer’s experience or satisfaction. I am deeply disappointed with the construction manager, the team, and especially with the landscaping quality. ... More

The actual buying experience initially was very smooth, however since closing escrow and moving end to the community I am less than pleased with certain things. 1. - HOA covenants was not provided to me prior to signing purchase agreement nor was it provided to me at the close of escrow. Not being provided a copy and then receiving a violation letter for information that I was unaware is a little off kilter. (not happy) 2. I have followed 3 separate instructions for the homeowner request for community pool key and still have not received key or further communication from Legacy HOA as to the status of my request. (left VM, no response, 2nd call, was advised to request pool key via email, received pool request form via email response, filled out and physically mailed request to main office in Frisco, TX per instructions and still haven't received key) 3. No appropriate storage within house/rooms 4. No lighting in closets 5. Garage interior unfinished 6. Driveway stained; sidewalks along street and within community are already severely cracked and are in need of repair for the safety of the residents in the community 7. No transparency. If I didn't ask questions for the purpose of homeowner information, nothing was provided 8. Grass was dug up by ATT; left it a mess and dead grass but there was no prior notification or approval from homeowners that this was happening or going to happen and no explanation as to why. The yards are less than attractive after this was done. ... More

Overall we love the home and community but the major issue is the fact that they just will not finish the house. It’s been 2 months since settlement and we’ve had multiple appointments no showed by the builder to fix issues that should have been done prior to settlement after promised that things would be resolved. Honestly our next step will be a lawyer. It’s unfortunate because most could have been done quickly…. Would not recommend the builder to anyone.

every warranty contractor that enters my home tells me you’re company only sells junk air should have know better but the interest rates motivated me to buy a crappy house you cut corners on everything i got what i paid for but never again will i buy a lennar house sales and the loan process was very unprofessional

Very cheaply made for what we paid. You can tell they build these homes in 120 days. Appliances are super cheap. Yes it's quartz countertops but very thin. Cabinets hit other cabinets when they're being opened which leads to paint chipping. Gaps in the trim (not flush with the floor). Cheap wire closet "organization". They had to use a zip off form of insulation for the attic as the HVAC was poorly installed - I know this bc my husband has been in the industry for 10+ years. I mean, the list goes on and on. Lennar Mortgage is beyond awful - and that's an understatement. Home buying process was an absolute disaster and the worst experience I've had by far in the 4 homes I've now purchased. From start to now - it's safe to say we will not buy another Lennar home. The only somewhat highlight is our customer advocate (who we call when something needs to be done) has been very responsive. ... More

I have sent numerous emails and made several phone calls in regards to registering my equipment. No response