Lennar Reviews

Where do I begin...This, by far, was one of the worst experiences I have ever been through, from the beginning to the present. I am disgusted with Lennar and how nobody is accountable for their mistakes. My home was not move in ready. 6 months later, I am still dealing w/ getting things fixed because the craftsmanship of the build was poor. Dealing with the customer service team has been the only bright spot in this experience. Bless all of the customer care personnel for they have to deal with the mistakes of the poor building. All I get from the construction manager for my neighborhood was, "I came on when your house was 7/8 the way done...," as I said, no accountability. I wanted to pull out of this deal from the beginning when my sales rep continuously made multiple mistakes on the same document that I had to fill out not one, not two but three times only to get her coming back to say I should have caught the mistakes. Really??? In any sales transaction, the buyer and seller has rights, so I thought. In this transaction, my rights as the buyer were stripped of me. I was told I can pull out of the deal but...I'd lose my deposit of $15,000. So, I was forced to go through this process anyways. As I've said, one of the worst experiences ever. I bought new construction to avoid these issues. Extremely unhappy customer. ... More

Very bad experience. Worst experience in the purchase of a brand new home ever. If we had known ahead of time we would have passed. Last minute changes that cost us a fortune.

Actual builder, Brad, is great! Super responsive and gets things done correctly himself. Salesman, Tommy, is a completely different story. He rarely if ever responded to questions or issues addressed.

My experience was a poor one from the time I put my contract in until now, three months after closing. There of been so many miscommunications and poor customer service issues they won’t all even fit in this review box. Suffice to say, I would never, under any conditions, build another house with Lennar.

The house wasn't ready to move in to. Paint on carpets, custom cabinets bowed, drawer fell off, dust and dirt in paint of base boards and trim, closet doors rubbed each other scrapping paint... our "celebration day" was such a disappointment we went looking for another home, so mad and disappointed.

I absolutely love Lennar. They make beautiful homes. However, Cascata is rushed and the construction shows. The guarded gate we supposedly pay association for is a joke- they allow anyone in at anytime without a call and the poor Lennar employees are overworked and understaffed. It’s taking them a while to get to me. I don’t mine since my issues don’t seem to be as pressing however, after spending way more that half a million on a house, I would hope for better service and craftsmanship.

Very disappointed with our experience buying a new home from Lennar. The construction quality and attention to detail were far below expectations for a new build. We found multiple issues that should have been caught before walkthroughs, including roof problems (exposed nails, poorly cut shingles around vents, and unsealed gaps). When asked if all roof vents were inspected, the construction manager said only the items shown in my photos were addressed—concerning for a builder of this size. Without our own roofer, these issues could have led to leaks. Interior workmanship was also lacking, with sloppy caulking, mismatched paint, and uneven finishes. We felt pressured to close on time despite Lennar’s contractors causing delays, and communication with Larry salesperson dropped off midway through the process. Thankfully we had a realtor Whittley, who was professional, supportive, and consistently advocated for us. Overall, this was a very disappointing experience, and I expected much better from Lennar. ... More

Going back on this experience we should have walked away in the beginning. From our final walkthrough to 2 months later I have had someone from Lennar or their warranty people here almost every weekday putting bandaids on their poor quality homes. From issues that we brought up to the construction manager Ryan that we were promised to be fixed that were never fixed to cracked cabinets, crooked walls, bad lvp, plumbing leaks, bad landscaping that was supposed to be fixed and then only have fixed the list goes on and on. Buyers beware. This has been a nightmare of an experience that I would not wish on anyone. ... More

I can’t believe how this houses pass inspection! Connections paint and overall quality horrible !!

When you are looking at a home, they’ll tell you that $500 is needed as a down payment. But what they don’t tell you is hidden in their contract they have 90 days to refund the money. So to our surprise, after many unanswered, phone calls, and unanswered emails. We were given phone numbers that were disconnected and then finally they were sending the check to the wrong address. It was an address that we haven’t lived in in over two years, but I never gave them that so if you value your money, I would recommend going somewhere else to save the headache, frustration, and overall stres.

Stay away from Lennar. De La Cruz

Poor construction quality, cheap materials. Scuff-prone paint, scuffed granite, very low-end appliances, post-closing issues. Definitely do not recommend Lennar.

My home was damaged before I even moved inn. It was evident that a truck with trailer backed across my driveway and lawn and into the side of my new home. It was likely a subcontractor because work was proceeding on other homes. The police investigated to no avail. I had to make an insurance claim due to the amount of the damage. None of your workers or subcontractors came forward to report the incident. I question your judgement in hiring such dishonest workers or subcontractors. They ruined my experience, and I will not forget it

Installed much lower quality appliances than what was wrote out in a SIGNED CONTRACT and shown to us in the model (which was stated several times that was the same we would be getting). They now will not return any form of communication and have stated "that's what you get, we're not doing anything about it." Awful customer service. They do NOT care about you no matter what documents are legally signed. Will never be purchasing another home from this buyer, and if you haven't already I would find someone else!

The best person we worked with was our lender Julia she went above and beyond for us. Beyond that every person I talked to did not seem to have a clue what was going on. When I asked sales questions the most common response was I don’t know. When we moved in we got a parking ticket before we even had access to work with the HOA. The HOA has been a nightmare ever since. We have fully purchased solar panels that two months in are still not even on. I can’t get a hold of Gaf the company to tell me what is the hold up. It’s ridiculous. We’ve had our warranty builder back 3-4 times for various small issues they are super responsive but we don’t like how many things we are finding that are wrong. We would not recommend this group for first time buyers, we sent our contract back 6 times due to discrepancies and errors. If you buy a Lennar home make sure you get it for a bargain the space is nice the build is ok but the people are a nightmare. ... More

Overall they made it clear that they have a product and their budget that they needs to be met. The trades get alloted not enough time to do a good job which is notable There was a lot of delay when putting in offers which led to losing that initial house. They reduced a lot of the features of the home from one street to another in the same development.

First off the experience was terrible. The only good thing is that the house is put together mostly right. Only here a month and a breaker went out already. I the buying process we had to drop 23,000 on closing costs because lennar did not cover anything. No offer or nothing to cover any of the cost on top of paying 261000 in a loan all because we did not use their loan officer or lender. We did not use their inspector either. The yard was done terrible and they only put in grass 15 feet from the back door. Our yard is at least 60 feet by 60 feet. The house was dirty when we arrived with dirt all over the floor and trash in the yard. The garage had lots of paint chips on the ground and we found parts that were laying on the ground with no explanation of where they are supposed to go. No blinds were put in and internet was not activated before we got there. Also the internet is supposed to be included in the HOA but we were not asked if we wanted it in the first place. All in all the experience was terrible, no consideration for us as buyers and moving costs and charged full closing cost which made us dislike lennar very much. Would not recommend to anyone. ... More

My experience hasn’t been great at all and that’s putting it mildly!! I was always taught growing up, if I do not have anything nice to say, then don’t say anything at all!! On another note, I have dealt with nothing but, incompetent, unprofessional, inconsistent, unreliable, rude, cruel, dishonest, and very disrespectful individuals and I am very sorry that I ever purchased a Lennar home!!!

I am staying in motel although i have new home due to flooring issue - they didn’t even offer me single dollar due to there mistake

People working for you, sales rep and project manager their liars that don’t deserve to be around no one

I am writing to formally express my dissatisfaction with my overall home buying experience and the ongoing warranty issues related to my new home. From the beginning, the process was stressful and poorly communicated. Many concerns that were raised prior to closing were either rushed, dismissed, or left unresolved. As a buyer, I expected transparency, accountability, and a reasonable level of care—especially when making such a significant investment. Since moving into the home, I have experienced multiple build quality issues that should not exist in a newly constructed property. Several warranty claims have been submitted, yet the response and resolution process has been slow, unclear, and frustrating. In some cases, issues appear to be minimized rather than properly addressed, which only adds to the stress and inconvenience. A new homeowner should not have to repeatedly follow up, question workmanship, or feel ignored when legitimate concerns are raised. The quality of construction and the handling of warranty claims have fallen short of the standards that Lennar promotes. I am sharing this feedback with the hope that Lennar takes it seriously and improves both construction quality and customer support for future homeowners. I also expect my remaining warranty issues to be addressed promptly and professionally. ... More

Horrible experience with closing escrow.

It started out with the broken promises from sale people, managers to tittle. Lennar cheated in every step and trained their personnel to be as tricky as possible. I did not expect a high quality home when purchasing three of them at the same time, but these Lennar products were poorly designed and horrible built. When I pointed out the problems before the closing, they blocked my phone number and never addressed the problems.the vinyl flooring has large gaps, ceiling corners cracked wide open, it look like the house had been thought an earthquake! Lennar installed an empty wall box in the garage instead of the 220v outlet for EV. They installed a passage handle on the bathroom door instead of privacy handle! This was the biggest mistake of my life to deal with the home builder: LENNAR! ... More

The whole experience was horrible. From the loan application to the walk-through. The company in my view cuts corners in their building. Not transparent about the HOA and what the HOA requires. Such as having to submit an application for landscaping. It’ felt like to me that Lennar is all about selling a house. Not providing transparency. For the amount you pay for the house you should get transparency with value. Was disappointed throughout the whole process. If I could do it all over again I would have passed on Lennar. That being said the company needs to work on the process being less stressful for buyers and much more honest and transparent from the loan application to the walk-through. Also be honest with everything in the build, and allow the owner to be able to change things such as paint before everything is put in the house. Anyways my experience from the loan application process to the walk through. Very disappointed all together and very stressful. ... More

The quality of the home is bad, everything was made rushed. One issue comes up after another. The construction managers drive around the neighborhood texting and driving not even looking up on the road since there is still contruction going on. There are kids on the neighborhood and its dangerous to let them out.