Skip main navigation
Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 15750 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

15750 Reviews in All Areas

Star Rating Breakdown

5 ★ 6328

4 ★ 3000

3 ★ 2696

2 ★ 1742

1 ★ 1984

Ratings by Category

Overall 3.7

Quality 3.4

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Unpleasant, long, frustrating experience!

  • Maria B.
  • Verified HomeBuyer
  • July 30, 2019
  • Oro Valley, AZ

Don’t trust when they tell they will fix things ,it was not done during the first walk, nor the second, and it took three months and a half to be able to move in! Horrible frustrating experience

Lennar responded:
Hi Marie, thank you for sharing your feedback. We are sorry to hear about the difficulties with your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Only interested in selling, very slow response

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Saint Johns, FL

Workmanship is bad. Very low quality checks. The website does not allow you to keep track of the issues/timeline that you submitted. They do it on purpose. You have to call everyday for 1-2 weeks to fix one issue.

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience

  • Michelle M.
  • Verified HomeBuyer
  • July 30, 2019
  • Saint Cloud, FL

We have built houses with five other builders and Lennnar was the worst experience. There is no consistency with work orders because the staff is constantly changing. The construction part was very sloppy and attention to detail. We didnt even get towel racks or toilet paper holders and we paid over 300k for this house. We were told this community would have walking trails, a playground, and a picnic area and none of that has been built. The pool is a joke! It's tiny for the size of our neighborhood and don't even have a lock on it so there are constantly trespassers there destroying what we ...

Lennar responded:
Hi Michelle, thank you for sharing your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with your concerns, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Model home is not good as single home

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2019
  • Portland, OR

Quality is not good in and out side

Lennar responded:
Thank you for your comments. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

We purchased a brand new house not a fixer?

  • Joshua C.
  • Verified HomeBuyer
  • July 23, 2019
  • Fresno, CA

We purchased a brand new house not a fixer Right? We only purchased from Lennar because of the lot. Our house sits on hole 3 at Copper River Golf Course. Before we moved into our home we noticed water coming up the grout of the tile in the living and kitchen. 5 months later the problem is still not fixed and Lennar is totally dragging their feet fixing the issue. We will have to move out until our new home if fixed! Purchasing a new home should have been a great experience....it was just the opposite.

Lennar responded:
Hi Joshua, thank you for sharing your comments about your new home. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Horrible at getting back, I have been waiting for work to be

  • Theresa R.
  • Verified HomeBuyer
  • July 17, 2019
  • Minooka, IL

Horrible at getting back, I have been waiting for work to be done for months, flooding issues, horrible

Lennar responded:
Hi Theresa, thank you for your feedback. Please send a message to us at corporatecustomercare@lennar.com with your outstanding items, so we can look into it for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible untrustworthy

  • Casey M.
  • Verified HomeBuyer
  • July 17, 2019
  • Woodbury, MN

The townhome is not level, the trim work and cabinets are all crooked. There was holes in the subflooring they just put carpet over and never thought we would find. Our backsplash was cracked and they didn’t want to fix. They installed the wrong size island counter top, wrong kitchen sink, wrong facets in every bathroom, wrong shower heads in every shower, and wrong door handles on all the exterior doors. Our builder Mark Prokosch was terrible and completely untrustworthy and never responded to emails. He never seemed to know what was going on and never replaced items that were suppose to be ...

Lennar responded:
Hi Casey, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

We saved and decided to purchase a home from lennars. When we were at the inspections they built the wrong house and they didnt even try to resolve it.

  • Lomaglio A.
  • Verified HomeBuyer
  • July 17, 2019
  • Tampa, FL

VERY POOR :

Lennar responded:
Hi Lomaglio, thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Massive construction issues

  • Brandy R.
  • Verified HomeBuyer
  • July 17, 2019
  • Las Vegas, NV

I closed on my $750k home back in February. This experience has been nothing but a nightmare. I have major construction issues...including mold! How do you have mold in a brand new build?! I’m still living out of boxes and can’t even unpack or begin to enjoy my new home. Has been the worst experience ever!

Lennar responded:
Hi Brandy, thank you for sharing your feedback about your new home. We are sorry to hear about these difficulties. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up on them for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

My concerns are not being addressed correctly

  • Ramiro R.
  • Verified HomeBuyer
  • July 10, 2019
  • Austin, TX

The issues with my front and back yard grass are not being taken seriously. I was told anything wrong pertaining to the grass would be replaced, now I’m being told I have to wait an entire year before it can be replaced.

Lennar responded:
Hi Ramiro, thank you for your comments. We are sorry to hear about your lawn. Please send a message to us at corporatecustomercare@lennar.com with your address, so we can review for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible service all around.

  • Anthony B.
  • Verified HomeBuyer
  • July 09, 2019
  • Las Vegas, NV

Between the lack in quality of build, to being forced into a solar agreement I never wanted and repairs not be done I would never recommend lennar ever.

Lennar responded:
Hi Anthony, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Don't deal with

  • Anonymous
  • Verified HomeBuyer
  • July 09, 2019
  • Jacksonville, FL

They will look out for themselves only

Lennar responded:
Thank you for your comments. We are sorry to hear that you feel this way. Please send a message to us at corporatecustomercare@lennar.com with the details of any items outstanding. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Poor service

  • Susan T.
  • Verified HomeBuyer
  • July 03, 2019
  • Davenport, FL

Poor service

Lennar responded:
Hi Susan, thank you for your comment. We are sorry that you have not had good service. Please send any outstanding items or details to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor response and pressured into closing

  • Gopal G.
  • Verified HomeBuyer
  • July 01, 2019
  • Lantana, TX

Very poor and shoddy work. They forgot to add gas line in patio and did that the day of closing in a haphazard manner and not the way it was in the agreed plan. The dug the backyard and were not willing to reimburse anything. The fans started making noise the week after and they are not willing to fix or replace them. Their whole customer service is a charade and they try not to fix anything. When I refuse to sign off on a ticket I raised for Fan issue, they closed the ticket on their end saying the issue is fixed without any explanation. I was planning to recommend a couple of friends to ...

Lennar responded:
Hi Gopal, thank you for writing and letting us know about these issues with your home. We are sorry for any difficulties you have experienced. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, and we will review and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely unhappy

  • Anonymous
  • Verified HomeBuyer
  • June 25, 2019
  • Folsom, CA

My experience with Lennar was terrible. The workmanship and attention to detail was extremely poor and I will never buy another Lennar home or recommend Lennar homes to anyone!

Lennar responded:
Thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Construction quality

  • Adeel A.
  • Verified HomeBuyer
  • June 20, 2019
  • Wimauma, FL

The quality of the work is terrible. The finish is horrible. Walking on the carpet is like waking on the nails. I have heard a lot about Lennar but I think now this company prefer quantity over quality. I will never buy or refer anyone to get a Lennar home.

Lennar responded:
Hi Adeel, thank you for taking the time to share your feedback. We are sorry for the experience you described. If you have items you would like addressed, please send an email to us at corporatecustomercare@lennar.com so we can review.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Belle Harbor

  • Michael W.
  • Verified HomeBuyer
  • June 18, 2019
  • Myrtle Beach, SC

Very Poor quality. House is already coming apart after 2 months.

Lennar responded:
Thank you for your comments, Michael. Will you please send any outstanding items to corporatecustomercare@lennar.com? We will be happy to review and research any items for you.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Extremely poor experience

  • Anonymous
  • Verified HomeBuyer
  • June 17, 2019
  • Charlotte, NC

No detail to attention or considerations on how things are built - poor quality overall, lots of mistakes and defects. If you are asking for trouble and stress for life, then work with Lennar

Lennar responded:
Thank you for your comments. We are sorry to hear about your experience and will be glad to look into these items for you. Please send an email to corporatecustomercare@lennar.com with your address and any outstanding items. We will review and follow-up.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor customer service

  • Ashley R.
  • Verified HomeBuyer
  • June 12, 2019
  • Fort Pierce, FL

I have completed the purchase of my home in the month of February. And every since March of 2019 I have been writing emails to leonarr about the tiles on my floor. No one has gotten back with me about resolving my issue very poor customer service on lennars behalf. Once you have completed the sale of your home if you have any issues they will not correct it they will not even get back in contact with you to try to resolve the issue.

Lennar responded:
Hi Ashley, thank you for your feedback about your experience in Fort Pierce. Please send us your address and information about your concerns to corporatecustomercare@lennar.com. We will be happy to research and have someone follow-up for you.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Rushed new build

  • Anonymous
  • Verified HomeBuyer
  • October 07, 2020
  • Austin, TX

If Lennar had spent just 1 or 2 more weeks rather than rush to close the home before the end of their fiscal quarter and month, the home would have been in a better quality. Same issue with everybody in the neighborhood. Lennar definitely preyed on the goodwill and naivete of first time home buyers and dangled the 1 year "bumper to bumper" warranty to get their inventory sold. First time home buyers beware! I would not recommend a Lennar/Village Builder new build to anyone. Thankfully, the issues are fixed one by one and the home is in great shape now.

Lennar responded:
Hi, thank you for your review, we appreciate the feedback. We would like to apologize for any frustrations you experienced with your new home. If there are any items you would like us to follow up on, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 0

Value 2

Responsiveness 0

unsatisfied

  • Anonymous
  • Verified HomeBuyer
  • September 23, 2022
  • Fresno, CA

Very unsatisfied with the quality of the house in general. Found many imperfections inside on out of the home, which we had the opportunity to addressed through Lennard's service request website. However, many of the imperfections have not been fixed two months after of being in the home and still no answer as when our request to fix these items will happened. I feel I am being ignored because I have made the request more than once. did not expect so many imperfections for being a new home and when asked Lennard to fix stuff they would only patch and covered the imperfections. The service ...

Lennar responded:
Hi, we appreciate your feedback and apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Poor experience

  • Viktoriya T.
  • Verified HomeBuyer
  • April 11, 2021
  • Raleigh, NC

Very poor experience! Big, arrogant builder, has no interest in the customer, you are just a little number.

Lennar responded:
Hi Viktoriya, thank you for sharing your review. We would like to apologize for any disappointments you have experienced during your new home purchase. If there are any outstanding issues you have that need additional follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

I bought a model home from Lennar.

  • Shirin P.
  • Verified HomeBuyer
  • April 08, 2021
  • Lilburn, GA

They gave me windows that are damaged and refusing to fix it, garage floor uneven , sheetrocks with holes in it, horrible workmanship, their refusal to fix anything. It is appalling. Do not buy from Lennar.

Lennar responded:
Hi Shirin, we would like to thank you for taking time to share your experience. We are sorry to hear about the items you have outlined including the damaged windows, finishing workmanship, and follow-up from the team. If you would like us to follow-up on any outstanding issues, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Your poor customer service

  • Maria P.
  • Verified HomeBuyer
  • April 08, 2021
  • Hockley, TX

Read my complaint with the BBB

Lennar responded:
Hi Maria, thank you for the review. We apologize for any issues you have experienced regarding customer care. We will continue following up on your open case, but if there are any additional details you wish to include please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - I gave my review.

  • John R.
  • Verified HomeBuyer
  • April 08, 2021
  • Crandall, TX

I gave my review. The Truth is the Truth. This home purchase has been a train crash from the start.

Lennar responded:
Hi John, thank you for your review. We are sorry to hear about the issues you have experienced throughout the entire process of purchasing your new home. Please reach out to us at corporatecustomercare@lennar.com with any outstanding items requiring attention, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Narrow Reviews by Area