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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18765 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18765 Reviews in All Areas

Star Rating Breakdown

5 ★ 7712

4 ★ 3535

3 ★ 3167

2 ★ 2019

1 ★ 2332

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

No accountability

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2025
  • Corpus Christi, TX

There is little accountability with anything. When initially inspecting the house and pointing out the defects that needed to be cleaned up or fixed they promised they would fix them all. We toured the house three days before moving and notice some problems were still not fixed or cleaned, they then promised it will be ready for move in. We show up for move in and the house was still in the same state and they said they cleaned the house. There was dirt in the windows sills, blue tape from the inspection still on the walls and in cabinets, dirt in the showers, tape residue on the flooring, ...

Lennar responded:
Thank you for your honest feedback. We’re disappointed to learn that your experience wasn’t what it should have been. If there’s anything still outstanding, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. We value your input and hope we can work toward restoring your confidence in us.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Constant issues

  • Brandon Douglas C.
  • Verified HomeBuyer
  • May 14, 2025
  • Daytona Beach, FL

One month into ownership and this couldnt be going worse. Every other day there is something new that is going wrong. The grading on the yard is absolutely horrible and everyone is pointing the finger at something else. This is AWFUL and I am beyond disgusted with the way Lennar is handling this. I have standing water in my yard constantly, it smells awful and I cannot mow my grass.

Lennar responded:
Good afternoon Brandon, thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com. Including your review and additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Disappointed with new home!!

  • Ray M.
  • Verified HomeBuyer
  • May 10, 2025
  • Corpus Christi, TX

I regret not hiring my own home inspector. Came across a few dents on garage door, leaking garbage disposal and bad water heater. Put in a work order a few months ago and haven't heard back from anyone. Having bugs come out of back walls on shower. Really disappointed for a new house.

Lennar responded:
Good morning Ray. We're grateful you took the time to share your experience, though we're sorry to hear it wasn't a positive one. If there are any remaining warrantable issues we can assist with, please contact us at CorporateCustomerCare@Lennar.com and include this review so we can follow up. We value your feedback and hope to earn back your trust.
Warm regards,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not very up front

  • Rodney T.
  • Verified HomeBuyer
  • April 23, 2025
  • Henderson, NV

Have a tape recorder with u recording everything the agent says

Lennar responded:
Good morning Rodney, thank you for sharing your feedback. We are sorry to hear you feel the need to record your communications. We hope that moving forward, we can earn back your trust. If there are any outstanding issues, please email CorporateCustomerCare@Lennar.com with details of your concern and referencing this review, so we can look into this and help you by following up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Troubled

  • Hilaire V.
  • Verified HomeBuyer
  • April 15, 2025
  • Parrish, FL

Poor redponse time and act to completion

Lennar responded:
Good morning Hilaire, and thank you for sharing your comments. We are sorry to hear about the poor response you have encountered. If there are still outstanding warranty items to be resolved, please email us details and reference this review to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) so we can help follow up. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

No communication after sale. Was told items from punch list would be finished in one week still waiting on most. We are seasonal and have not been informed on many of these items. When we did look, they said they were complete and they weren’t.

  • Harold W.
  • Verified HomeBuyer
  • April 15, 2025
  • Punta Gorda, FL

Everything was good until we closed on the house no communication after! Do not buy!

Lennar responded:
Good afternoon Harold and thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Not what I expected.

  • Steven P.
  • Verified HomeBuyer
  • April 07, 2025
  • Crandall, TX

I was not told the truth about a lot of things. The quality of the builders was not good. Once I moved in, someone left the floors so dirty full of mud and dust. They also decided to take a #2 in the owners suite. Lennar is so tacky and disgusting. After settling in the home you actually notice how bad the chaulking is, missing screws, drywall repair, horrible sod installation and garge door opener wires everywhere. Not to mention the warranty guy takes a long time to fix warranty request and keeps scratching the cheap floor lenar provided for this home. Very Disappointed

Lennar responded:
Good afternoon Steven, and thank you for sharing your experience with us. We are sorry to hear about the condition of your home and the quality issues you have experienced. If there are still outstanding items to be resolved, please do not hesitate to send us an email with details to CorporateCustomerCare@Lennar.com referencing this review. Moving forward, please do not hesitate to contact your local customer care team by submitting a warranty/service request using your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

You get what you pay for

  • Melissa B.
  • Verified HomeBuyer
  • April 02, 2025
  • Rosharon, TX

Lennar is a very basic home builder whose quality comes in on the lower end for workmanship and materials. They invest heavily in "quality control" and "customer care" that is mostly a facade. That money would be better directed at increasing the quality of labor and adding a few basics like towel bars and shower curtain rods that they cut corners on. If they would adopt a "done right the first time" they would not need an entire multi-level team of "quality control" and "customer care" reps who are little more than dispatchers taught to placate homeowners with words but deliver little in ...

Lennar responded:
Good afternoon Melissa, We are so sorry to hear that your home did not meet your expectations.
We sincerely hope that we do earn back your trust by providing exceptional customer care experience moving forward. Please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Vineyard

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2025
  • Lebanon, TN

Run the other way.

Lennar responded:
Good afternoon, and thank you for your review. We are sorry to hear we did not meet your ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

delayed clsoing, poor wormanship, either lazy or not being supervised and hoping no one notices

  • AMRIT KAUR BOPARAI, TRUSTEE OF THE A.
  • Verified HomeBuyer
  • January 11, 2025
  • Clovis, CA

gave us a home that they did not even clean. at least when you buy a car they wash it for you but buy a lennar home and they dont; bother cleaning up dust and debris. literally had to take leaf blower to clean dirt out of garage. paint on door knobs, ghost doors, gaps in grout all over. missing flashing on roof, no gutters, cracke cement. paint spray on front porch cement. the list goes not...

Lennar responded:
Good afternoon Amrit, we appreciate you taking the time to share your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

Last time I will buy Lennar

  • Brian Lavor C.
  • Verified HomeBuyer
  • January 11, 2025
  • Anna, TX

Buying a Lennar home has been the worse experience of buying a home, and I have bought several homes. From the lender process to resolving build issues has been a disaster. I filed a repair request after closing and it has now been 3 weeks and the issue still is not resolved. The repair has not been scheduled yet for it to be corrected. I would encourage people to be careful when dealing with Lennar.

Lennar responded:
Good morning Brian, and thank you for sharing your homebuying experience with us. We are sorry to hear that your experience has not met your expectations. We understand how frustrating it can be not to get your issues resolved. If there are still outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist you. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2025
  • San Diego, CA

DO NOT close escrow until all punch list item is complete. Inspect home carefully

Lennar responded:
Good morning, Thank you for sharing your feedback with us. If you would like to share any further details, or if you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Very poor quality of construction

  • Manohar K.
  • Verified HomeBuyer
  • January 03, 2025
  • San Diego, CA

Recently moved to hudson-2 home, surprised observing day to day problems. - poor quality of construction. - water leakage when i turn on heater. - fire sprinkler leaking water. - wooden floor tile is not properly installed. - paint is peeling if we just touch wall.

Lennar responded:
Good afternoon Manohar Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with your new home. We understand how disappointing it can be to face issues with ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Lennar used to do better

  • Sergio A. Gurgel, as Trustees of T.
  • Verified HomeBuyer
  • January 03, 2025
  • Rancho Mission Viejo, CA

This is my third Lennar home. Everything from quality, customer service, process, purchasing experience, etc., everything has deteriorated over time. Lennar used to do better.

Lennar responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations, especially as a repeat customer. We take pride in providing quality homes and exceptional customer service, and it’s disheartening to hear that you feel these areas have declined over time. Your feedback is invaluable, and we would love to understand more about your specific concerns. Please feel free to reach out to us directly at CorporateCustomerCare@Lennar.com referencing this review so we can work with you to address these issues and improve your experience moving forward. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Closing time was atrocious. Follow up on repairs and fixing of broken or improperly installed items was absolutely terrible and very inefficient.

  • James M.
  • Verified HomeBuyer
  • December 26, 2024
  • Parrish, FL

Don not rely on homebuilder or workers as you have to watch and inspect everything they build or try and correct.

Lennar responded:
Good afternoon James, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We understand how upsetting it can be to follow up on repairs or improperly installed items. If there are any outstanding items that still need to be addressed, please email us the details, referencing this review, at LennarNews@Lennar.com, so we can assist you in following up on these ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Mediocre at Best

  • Anonymous
  • Verified HomeBuyer
  • December 19, 2024
  • Punta Gorda, FL

Mediocre workmanship, fast finish to meet their deadline, which meant even more corners were cut. Painting over light switches, bad wood stain on the railings. Overall pretty cheap looking. Plus the closing experience with Lennar Mortgage was a disaster. I would not buy another Lennar home.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced with your home-buying experience and with the quality of your new home. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not a experience worth writing about

  • Anonymous
  • Verified HomeBuyer
  • December 12, 2024
  • Raleigh, NC

Lenner drives to be a builder who cares about buyer experiences and this has hired buyer concierge and new home celebrations etc, but in really it doesn’t matter and the same old working model and vendor management is in place. Construction Manager pushes things to vendors and don’t follow up properly to ensure the issues are taken care off. New home celebration guy just shows up to make paint touch ups. People put hard earned money into these investments - do you think it is a joke?

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced getting issues resolved during your home buying experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your concerns, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

bad experience

  • Anonymous
  • Verified HomeBuyer
  • November 17, 2024
  • Charlotte, NC

Our recent purchase of a home from Lennar, unfortunately, was far from smooth experience. While the house itself is okay, though we had to point a few things to repair in 2 external inspections and 2 walks we did before closing; the whole process of buying was frustrating. Lennar offered no flexibility on anything — from minor adjustments to deadlines, there was little room for negotiation or understanding. To make matters worse, management was practically impossible to reach. It was difficult to get answers to even the most basic questions. I expected a more customer-focused approach, ...

Lennar responded:
Good afternoon and thank you for your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Horrible Experience.

  • Jennifer Melinda U.
  • Verified HomeBuyer
  • November 16, 2024
  • Eagle Mountain, UT

They were incredibly convincing until we passed the time with our earnest money. They stated that Lennar cared, and even though they generally don’t install radon mitigation systems, they would take care of their customers. They didn’t. The level on our home was the equivalent of smoking 80 cigarettes per day And we have two children, and children are 10 to 12 times more likely to develop cancer due to radon exposure. Materials are cheap, if you wipe the wall with a napkin, white paint comes off of the wall and that’s not even with a chemical on the napkin. The caulking in the bathroom ...

Lennar responded:
Thank you for sharing your experience with us, Jennifer. We sincerely apologize for the inconvenience and frustration you have faced with your new home We are sorry to hear about the issues with the materials and construction quality. I have shared your concerns with upper management for review. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

I never got the first walk through when they first started building. I have never seen such poor workmanship in my life! The painting, the caulking around the windows, the corners on every wall are messy ,,there is paint splatter in the floor!

  • Shelley B.
  • Verified HomeBuyer
  • November 15, 2024
  • Winfield, IN

I should have stayed at Oltoff builders in Clover grove! First walk through problems not taken care of, second walk through problems still not taken care of. Once you close no one seems to care All the big electric boxes and the AT&T bic should have been put in the backyards. Looks terrible out front. Bad Bad Bad!!

Lennar responded:
Thank you Shelley, for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have faced. Your feedback is valuable to us and will be shared with upper management to ensure improvements are made in our customer care approach. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Customer service and orientation, window treatments and solar vendors, and Lennar Insurance needs major improvements.

  • Anonymous
  • Verified HomeBuyer
  • November 07, 2024
  • San Diego, CA

We paid for shutters which were not measured and ordered prior to close of escrow, as we were somehow missed in the process. Nearly 2 months after close and providing data repeatedly, we have not received any response or updates on activation status for solar from Sunnova. Subcontractors are below standard. Welcome orientation did not explain the walkthrough process well, and customer service rep did not show up to introduce himself. We had to find out who is our rep, although he has been pretty helpful since. Affiliated Lennar Insurance wasted our time reaching out to us to offer us a ...

Lennar responded:
Thank you for taking the time to share your experience. We’re sorry to hear that we fell short of your expectations. We hope to have the opportunity to regain your trust and improve your experience with us moving forward. If there are any outstanding warrantable issues, please submit a warranty request through your Lennar Account. This ensures your request is properly documented and prioritized for prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Mixed Feelings

  • Jennifer M.
  • Verified HomeBuyer
  • October 24, 2024
  • Ocala, FL

This is my first time buying with Lennar, would I do it again ? NO the quality of materials used are the cheapest they can find. As I watch the new builds down the street, I see unskilled day labor being used. They break a door and toss it. No care is given to the quality of work or workers! To be honest, they really need to find good at least half skilled labor. Mostly I see unskilled illegals working. Brought in by the truckload daily, no lie they work, but have no idea what they are doing. My low voltage electric to doorbell was put in as a 16volt and should have been a 24 voltage, the ...

Lennar responded:
Thank you for sharing your experience with us, Jennifer. We’re sorry to hear that we didn’t meet your expectations in terms of quality and workmanship. We value your feedback and hope to have the opportunity to improve your experience as a homeowner moving ...

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Two months and no help from Lamar with missindo furniture

  • Danny M.
  • Verified HomeBuyer
  • October 21, 2024
  • Thornton, CO

Bought a show home Was told by the sales person that we walk the home and mark anything that needs to be taken care of.went to a walk through with a couple of Lennar representatives and was told that I bought my home as is they did help with a few things. Me as a homeowner when I sold my house the new buyers walked my home and marked a few things that they wanted repaired as I thought Lennar would do. Also I bough the furniture in the show home a peace of furniture was missing For two months now I have tried to get this replaced but no one at Lennar wants to help! Danny M

Lennar responded:
We appreciate you sharing your feedback, Danny. We are truly sorry for the negative experience you have had with your home purchase and regret that your experience did not meet your ...

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Customer service response is very bad

  • Ankur Ashwin A.
  • Verified HomeBuyer
  • October 02, 2024
  • Dublin, CA

Hi, Purchased home through Lennar. Went through in initial orientation, found a water leak in master bathroom. No follow up after the initial leak found. I was told management will contact, after multiple calls still no one followed up. Only when things got near the closing date, did i receive a call from the membet support and they were able to get me the updates. I was suppose to receive my closing gift, its been two months no update on this one as well. The quality of products, door knob handles, used seems very low quality.

Lennar responded:
Thank you Ankur for sharing your experience with us. I am truly sorry to hear about the issues you faced during your home purchase and the lack of follow-up on the water leak in the master bathroom. This is certainly not the experience we want our customers to have, and I understand how frustrating this must have been for you. I have shared your comments with upper management for their review and assistance. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Don’t Recommend Lennar Homes

  • Joseph R.
  • Verified HomeBuyer
  • September 29, 2024
  • Sharpsburg, GA

Between AC not working day of move in after multiple issues prior to closing, ants, overall bad workmanship, shower needing to be replaced, sewage smell, faulty wiring, faulty plumbing, and almost everything being “not covered after closing. Would not recommend. They build these houses so fast and don’t care what happens after closing. Only nice people are the Sale Agents, after that it’s no good. If they do come out for “warrantable” defects, it’s “we’re doing you a favor”. Need some sense of responsibility.

Lennar responded:
Good afternoon Joseph, Thank you for reaching out to us and sharing your concerns. I apologize for the inconvenience you have gone through. I have shared your feedback with upper management for their review and assistance. For future questions or warrantable items, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

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