Lennar Reviews

Our purchase was marred by the end of the process. The walk through (via video) was impossible because so many things had not been completed (carpet not installed, appliances not in place, cabinet hardware not installed, no shower enclosure, heating and air not operational and so on). How does the builder expect a customer to close under those conditions? They should not. The closing was driven by the builder's fiscal quarter end and not the satisfactory completion of the unit. Something is wrong when they're still painting the interior even after closing. To satisfy shareholders in the short run while shortchanging the customer is a poor trade off. The builder's management should be ashamed. Furthermore, followup to punch list items has been poor. The builder's product isn't all bad, but customer satisfaction is clearly not a priority. Based on our experience I could not recommend the builder to others. It's too bad. Fundamentally they seem to be able to produce a decent product and a respectable value. In my opinion, the adage "penny wise and pound foolish" describes their business approach to the customer experience. ... More

Even small basic request were not considered/ denied during construction process . Inspite of saying we will bear the cost for the materials.?for example drilling a hole in the kitchen tile prior to putting up tiles. It’s not easy for us to do it now and more expensive to break things open. We paid over the asking price, I wish Lennar rep was able to consider such small request… backyard grading is pathetic . We purchased the lot so that we have enough space for kids to play. With such poor grading and water getting stuck it’s not usable at all. The original date for closing was October to December but was completed in August. It seems very rushed and many minor things were overlooked. The person who did the walk through was not even from this community and had no clue on water source. The final walkthrough was scheduled for short window between closing and we had to rush through and sign the papers. Given a choice I would rather have these issues fixed and then signed final papers. The number of issues are overwhelming now and we are on hook to follow up with CM and warranty folks. Every fix needs scheduling and working around our schedules to accommodate. We are constantly worried that something else will break and we may not be covered by warranty every day. We had to deal with bugs inside the house for more than 2 weeks due to bad insulation. Despite complaining many times it was not handled in urgency. The dishwasher was never tested and we had to wait for 2-3 weeks for replacement. These are supposed to be taken care by the folks who inspected and given okay and not the homeowners responsibility after moving. ... More

We have been left with numerous issues since the day of closing and it has been a month and a half of poor communication and constant follow up to try to get them resolved. From the poor finish work, incomplete work and lack of cleanup, it is clear that corners were cut to make the closing date set by Lennar. There were a few items that should have prevented it from even passing inspection. Along with finish work problems like paint, we have poorly caulked windows and a roof which had torn and damaged shingles. We had been told that Lennar was one of the best builders around. From our experience, and those of other recent Lennar home buyers we have talked to, that is no longer the case. They seem to be more focused on the number of homes closed on per month than they are on actual quality or customer service. We'd certainly love some screens. We've been told there is an issue with the supplier. Homes around us that are under construction have screens already in place. Just a screen door from Home Depot would be great. Anything to allow us to get some fresh air in the house. The focus seems to be on getting those houses finished for sale rather than looking after those which are already occupied. Overall, I believe that Lennar has changed their focus from a quality product to increased sales. I wish we had the home we were looking forward to owning with the experience we were expecting. ... More

There were a lot of things on our warranty list that had to be completed and has not been completed yet. Some of the outside stucco work looks shabby. The yards are not designed to be wheelchair accessible. Wood chips right next to driveway is messy and you can't get get out your car without stepping on them and spreading them on the driveway. It is not a good front yard design. My husband just recently found out he may have to use a wheelchair we can't get his wheelchair out or walker on a smooth surface when he first get out the car. The driveway is so small that his wheelchair or walker can get between the cars and there is no other smoothe surface leading up to the frobt door.. ... More

several items in the home were breakable, poor quality of material, wirers were hooked together wrong, floors in upstairs bedroom make squeaky noises, poor!

We all know how crazy the market is right now, but our experience wasn’t great from the sales room, to Lenner mortgage, all the way to closing. No support after closing either.. We love our home, the location is perfect and pricing was decent (taking into consideration what the world is going through). Definitely feels like a “Too big of a company” where they no longer focus on service standards.

Average experience. Closed on a new construction home almost 2 months ago. Sales office wasn’t particularly great at communicating, nor was the loan officer and processor team. Lennar is building at a furious rate and likely running their staff into burnout but I am not a first time home buyer and felt better attended to in previous experiences, none with Lennar. I don’t have any glowing praise to offer. The 1 year warranty inspection will tell the true story of the build quality, which in Lindera does not have a stellar reputation thus far. They did hold to the closing schedule which I appreciate, and kept their word on the interest rate float down option. ... More

Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.

We had a rough experience from start to finish. I highly recommend being patient with the team as behind the scenes; they are working with a whole town of issues from third parties errors and neglect. I feel it's more on the contractors than Lennar themselves. Rest assured, Tony from our area has empathy and will work hard to make sure the issues get resolved. It takes some time. Our turnaround for matters to be resolved is about 30 days or less. We are shocked to see a new home is in such poor condition and has so many shortcuts, which lead to other issues. During our walk inspection, we found a can of open beer behind our washer. That most likely explains some of the rush work and errors we are experiencing. ... More

Had very bad experience, Lennar pushed to close on 8/31, today 10/18 and we still have many things not done. A huge hole in a countertop, horrible painting, many things around not done . Contacted Lennar SALE PERSON, AND MANAGER NOT HELPFUL AT ALL

Over all my experience with Lennar was not so good as I expected. Everyone wants to buy a house at least in so good condition as seen visiting demo house. But unfortunatelly Lennar has a lot space for improvement... Twice was changed the closing date...it costs me, of course. I was shocked for the amount of undone jobs and broken materials, building materials were laying all around house, unclean pool, unpainted walls, unfinished frontyard etc. during New Home Orientation. Obviosly the closing should be held at least 2 weeks later to let the builder finish my house completely, but the pressure on closing by the end of the month did not let enough time for total completion... The list for undone and unfinished jobs was really long, and - after one and a half month after closing, all of them are still not completed...This deal with Lennar costs me an extra money and I still can't start a rental business because of Lennar's delays. I am really disappointed on the manner how Lennar doing their bussiness. ... More

Not a good experience unfortunately because the agent terrible attitude and lack of experience . Don't work with Nicole ! Opposite experience with the builder team: they were great, very collaborative, and delivered our home at our 100 % satisfaction

When we first began the process it started off good with our sales agent. Once the actual building started of the home is when miscommunication started happening/misinformation from sales agent. Before I give more details we do like our home we chose and location. Now as for quality and professionalism on construction side I have to say is not very good. We have been in our new home 6 weeks now. We were not able to fully enjoy our home because of issues that were not corrected prior to closing. We did our first final walk through to write down our concerns and issues we found needing to be fixed before closing day which was the final walk through to make sure things were fixed. First, the fact that a customer voices issues, we voiced a lot before closing and a month before closing for things to be fixed before certain things were done to not cause more damage or work nobody from sales to construction manager listened or did anything. So we voiced everything to the construction manager here that needed to be fixed and corrected. So a week later is our closing day and we first go to the house to go over all of the to do things that should have been done. We did go the day prior to see if everything we wrote down needing to be fixed and still done was actually done. Guess what NOTHING was done except the carpet by landing was replaced from a big stain. We go the next day on our closing day to see that people were there doing things then right before we had to close Cleaning crew was there and left when we showed up, our home was delivered dirty we bought a over half a million dollar home handed to us DIRTY I was disappointed and disgusted because the master bathroom by toilet there was with urine all over the floor and toilet seat I felt like this was a joke the floor the windows the kitchen I mean nothing was cleaned like we were told would be cleaned. The construction manager after dealing with him on multiple issues i feel has no professionalism nor good listening skills. I don’t like pointing fingers or putting one down but I will call it like I see after many attempts even after closing to get things done he failed to listen/pay attention to what we voiced. I mean we were missing a screen for a basement window I was told a brand new one would be ordered and delivered to us well three weeks went by nothing was delivered so when the construction manager came regarding another issue we we’re having with electrical I asked about this missing screen and he said we have some around i will get you two I only needed one, the next day or two days later two guys show up with two screens and i told them we only need one so they left it. I looked at it and they provided us a dirty bent unusable screen with holes in it. This issue was resolved because the warranty person I was dealing with I showed him the pictures and explained to him everything and a week later we got delivered a new screen not sure if it was brand new but was in better condition and the warranty person said that the construction manager wasn’t sure why the brought us one that was damaged Well he’s the one that said they will find some that are just around so to me that shows the tradesman are poor and construction manager poor at communicating and paying attention whats delivered To me that is such bad organization. That is why 6 weeks now were still dealing with issues to be fixed. I really hope no other customers go through what we did it started of to be exciting and we were so happy getting near the end of the process being unhappy somewhat, disappointed, and disgusted with how our home was delivered to us. The warranty people who handled our service requests and actually got things moving were absolutely amazing. Great customer service provided. We are learning to love our home and hopefully can start enjoying it. ... More

They close without home being ready to move in then take 60 days or more to fix any pending issue !

Horrible closing experience. The construction manager didn’t even show up for the final walkthrough. We were scheduled to close at 1PM but closed on 12AM that same day. And the house has a bunch of issues that have not been addressed. Horrible organization and even worse communication.

We were dragged through the mud on getting our site selected, then having to suddenly bid on the lot and then getting lots of conflicting dates for completion (they were still cleaning and laying sod after closing and we were moving in). Two months later our pre-close checklist is not complete and warranty work is not done on days promised with no call or explanation. We love the neighborhood and location, but Lennar is tough to work with. Get ready to fight for your rights.

The purchase process was overall smooth. But there were a lot of issues in the house that had to be resolved. Considering that the last walkthrough was a day before our move-in day, we decided to ignore many marked touch-ups that we had requested and yet were still not fixed. Upon move-in though, we started to face many more bugging issues, such as a randomly opening garage door due to faulty switch circuit, smart frontdoor lock that was failing to pair due to faulty installation, broken patio screen upon installation, broken parts all over the place, pest infections that were in place from day one, ... Over time, the contractors have been in and out and have been able to resolve most of the issues. But considering the headaches of move-in, it is too much to handle so many construction failures at the same time. ... More

Lennar delayed the building because of the elevator. Well that delay caused a net increase on my Mortgage interest rate of over 2 points. Which is a lot. Lennar didn’t care. Lennar also cost me another $35k by playing games at closing and tried to delay me again and cost me even more.

I have had problems with the landscaper and have absolutely no help getting the problem resolved! I had an agreement with Debbie from Double H as of 8/25 to install the rest of my sod for $525 when they finally got around to installing my sod that came with the home, which was already 3 weeks late. I emailed her on 9/9 to find out when the install was and she doesn’t reply until 9/12 at 8:26am and says they are installing that day but they are no longer installing for homeowners. Then she tried to use some excuse that it had to be paid 3 days in advance, which if I was told when it was going to be installed I would have been able to pay it in advance. I requested help from Lennar since it was their landscaper that went back on their word, but got nowhere and Debbie at Double H just kept hanging up on me. I feel very let down by Lennar knowing they could have done more. And I would definitely not recommend Double H Landscaping to anyone! I believe she went back on her word because I didn’t use them for my sprinkler system which they were $1000 more than who I got it from and they proceeded to break 4 sprinkler heads while installing my sod that they did put down!! Very poor customer service!! ... More

My buying experience has been very disappointing. The quality of workmanship throughout the unit is poor and not what I expected for a property that cost $600K. Cabinetry, flooring, painting, backsplash are all substandard and I have call backs for all areas. Air conditioning unit is so loud it sounds like the runway at the airport and I’m continually told they are “working on it”. It seems these properties are just thrown up and they move on with no regard to quality.

The issues I saw during my walk through have not been address for the past 9 weeks. The Condo was dirty when we got here 2 weeks after our closing. Getting help through the Lennar warranty department now.

Houses were slapped together quickly. New home had sloppy workmanship, garbage and extra materials were left in the home, and a light was literally hanging out of the ceiling by a wire, upon moving in. Disappointing for the price paid for the home. The closing date was pushed back day by day, which made hiring movers, a nightmare. It was pushed back over a week with little to no information of why. The home is beautifully designed but the process and craftmanship need improvement.

very disappointed at the quality of work that was done with the house. The first week we moved in the AC wasn't working properly. then a week later went completely out and we needed to get a brand new AC unit. a lot of cracks on walls and floor boards. There's an issue with the design outside that it still not been fixed. The dishwasher seems like it was not installed properly because it takes couple of attempts to actually close the door. The Warranty team are helping when they can but for a house that's 589k brand new, I shouldn't have to all these things that my family and I are going through. ... More

Overall the process of booking home was smooth but after that it was a train wreck. Nobody, I mean nobody bothered to communicate when home would be completed. It was only after asking them almost once week they would reveal how long the delays are. My interest rate went up 50% during this time. What a shame. After closing, it took 6 weeks to take care of very minor issues. Things like paint touch ups took long time even though they were painting next door. I will think twice before buying from Lennar again.

Sales representative Mary Ann is the very rude and not responsive to address the question and refuse to meet in person despite repeated attempts. Home orientation session is rushed and don’t cover everything but expect the DocuSign be signed which makes it one way and not two way. Overall, Lennar do not have customer empathy as a service and not a satisfactory feeling. They are not trust worthy when reported the damage on delivery and don’t practice the code uniformly. I will not buy a home with Lennar next time