Lennar Reviews

Your survey arrived a little before ‪4:30‬ this morning, and shortly AFTER the Lennar contracted cement crew working on the lots behind our house. They were here ‪at 4:20 am‬. I know these are extraordinary times we are living in, however, I don’t believe those circumstances warrant a pre-dawn work site start with loud equipment and lights shining into our home. Nor does it excuse the complete lack of follow-up communication from Lennar regarding our ongoing defective lighting, untethered toilet, & two missed appointments to correct our warranty issues. Unless of course this survey is indeed that promised communication. Working with the sales office was great. We have no issues with the actual transaction. However, the quality of the home we purchased, and lack of subsequent customer service from the warranty side of Lennar’s business have left me so dissatisfied, I could never recommend Lennar to another home buyer at this point. ... More

We found the quality of craftsmanship is marginal to say the least. Repair projects are still not completed after almost five months. As an example the holes in our outside gable were patched months later an now appears to be coming undone and we are still not able to use our two bathtubs due to improper installation. Lennar’s communication process needs to be restructured to reflect vast improvements.

Issues have not been resolved from November of 2019 it is now April 2020

The house itself has a serious problem.

I wouldn’t recommend this builder.

Never again will I do business with these people, ever again. poor construction with numerous issues after sale. Would never recommend them to even my worse enemies

We signed our contract for a new home in 2/2019 and were told that we could expect closing to take place sometime around mid-November. When we received an email that our closing date had been pushed up to 10/1 we were thrilled. However in walking it privately we found several items that were incomplete, so we documented them with photographs and sent the information to our sales rep; upon review the closing was pushed back to 10/15, understandably. We had our NHO (New Home Orientation) on 10/14 and there were issues notated on the form with the customer service coordinator, the most serious of which was that there was a sort of expoxy/glue strewn on the vast majority of the walls and carpet on the 2nd floor. With everything notated on the form, we opted to close the next day. Huge mistake. Upon moving in we discovered there was no hot water in the house. It was barely lukewarm, but not at all hot. The pluming contractor came out the following day to look at it and discovered that a line had not been connected properly in the water heater. The plumbers had to saw holes out of the foyer, the closet, and in the bathroom to look for the line. Mind you this is a brand new home. After sawing the holes out they determined they would have to drill approximately 3’ into the concrete in the garage floor and through the foundation of the home. After 3 straight days of drilling and not finding the buried line, they were able to connect what they needed. After that, however, our issues continued to mount: Getting all of the incomplete items addressed was near impossible. We had to call the construction manager daily to get answers and were always promised a date for a contractor to come to deal with the paint issue, or the drywall issue, etc ..... however repeatedly no contractor showed for the “appointment.” During this time Lennar went through several construction managers but finally I was able to speak with a district supervisor who was helpful in getting the vast majority of the issues resolved. We are still awaiting some items to be addressed, and we are now 6 months past closing. I would never, ever recommend Lennar as a builder based on our experience in building our new home. ... More

I can’t believe you have the audacity to ask me to review my experience when we closed the home 4 months ago and my property still NOT done. Starting from our New Home Orientation the house was barely put together without appliances, forcing us to close because your fiscal year was due un November, not caring about the buyer experience whatsoever, to constantly argue with the incompetent staff for the things we already paid for and them arranging contractors to come to our property without consulting with us, having to lost weeks of work just waiting for someone to show up. I still have missing doors, undone exterior, the temporary cheapest appliances, and many other things we literally had to pull teeth to get them fixed without the need because We thought you guys were the “#1 builder” in America. ... More

This has been one of the worst home-buying experiences In which I have ever participated. Terrible, sub-par workmanship from especially the woodworkers, painters, And cabinet maker/installer.

I moved in my house and playing catch to fix it everyone is late or never show up I have to chase them around to fix everything there is so much that u forget so that way they tell you soon your out of the warranty

1. Customer service representatives have extremely poor service, closed service tickets with out get job done. Very lack responsiveness! 2. Quality of all kitchen equipments poor and malfunction, customer service has no knowledge of how to fix it and refused replace malfunction machine. 3. The quality of the town home does not match to the value or worth for the purchase. 4. The quality construction poor- regrettably made wrong decision. The existing homeownerS are not not happy!

They did not kelp their promise to fix things before closing. And they even did not fix things after closing. Never buy new from them or will not sign closing documents only after they fix everything.

I purchased my home as is with 3 months left on the structural warranty but Lennar has denied every warranty claim. Bent metal roofing, missing chaulking around windows and siding, and squeeky subfloors in a 2 year old home are the unsatisfactory workmanship that Lennar refused to repair.

Terrible buying experience on current house due to multiple issues and slow to respond to fixing issues!

Since I bought the house I have had an infinite number of problems with the A / C, the heater, the gas, the quality of the cupboard material, the roof is opening everywhere, the patio is flooded every time it rains and many things more the truth if someone had told me that I was going to fight with all this I would have bought an old house ..

Extremely poor, cheap appliances, bad construction materials. No back-splash in the kitchen, guess bathroom is a sink w/pedestal (no vanity). Tile badly installed, plaster/grout on tile everywhere. This community is closed to a Land-field and bad odor is everywhere.

I am still waiting to hear back from lennarhoustoncustomercare@lennar.com. My air conditioning has been broke for THREE days now and nobody has gotten back with me!! Very frustrating!!

The quality of detail put into this house is one of the worse I’ve seen for a builder. You can tell they used some of the cheapest contracting companies around. When trying to correct this issues, you’ll get the run around for months. It’s been five months and I’m still trying to get them to fix items. It’s said that you pay a lot of money for these houses and your treated like scum. Document everything, because you’ll probably be bringing them to court.

Everything should have been fixed before I moved in and it wasn’t. Even stuff I showed them on the walk thru was not fixed. Already had a minor roof leak. Paid $400 for a professional cleaning and all they did was vacuum.

the bad construction

Not happy with entire process of purchasing new home. Last time I will buy from lennar.

The Board (run by Lennar) completely ignores the community

We cannot begin to describe how poorly our home is constructed and the very poor fit finish. Windows were now working. There were entire areas that were not painted. There were gaps in the cement block walls in the garage. The lawn was installed incorrectly. Closet doors were missing and one that was installed fell off. The property close was jammed down our throats by some VP who took advantage of the fact that we were not on-site to do a final inspection. 3 months after the close and there are still outstanding issues. We will NEVER, EVER buy another Lennar home!

I am not happy with anything from Lennar

Still hasn’t gotten back to me with hoa information, no one returns my emails or phone calls worse place to live