Lennar Reviews

Lennar used a promotional interest rate of 4.75% to attract me to buying one of their homes, had i looked closer at the construction materials and methods I would have not purchased from them. It is a new construction spec house the fit and finish of the house is poor, the materials are contractor grade at best. Other than simple repairs, getting warrantee issues resolved is a challenge. I am still trying to resolve the grading issue in the back yard, every time it rains my patio accumulates about 1 inch of water. And the HOA is through Hughes properties, they are difficult at best to work with, and in our community where there are no public spaces, no pool no club house, they do not maintain anything, the homeowner is responsible for the sidewalks, construction litter, just to name a few. Buyer beware ... More

Not committed what they say in the phone and on the paper two completely different. Also didn’t disclose everything before doing initial contract sign and make customers hold by saying no refund of contract money.

The person who sold us the home told us many false things to make the sale. There are a lot of things that were changed out during the process to a lower quality. However, our house price did not change. The quality is awful and we have had to spend the first 60 days reaching out to Airtron, GE, Lennar, etc. to get things fixed. Not very enjoyable when you’re trying to move into a house and unpack boxes. The sad thing is we have plenty more, that will be done at the 12 month mark. This is the third house that we have built and has been by far our worst experience.

Had a bad experience with the sales guy. Felt like a military recruiter - made promises that I would get certain things included in the house and on the papers I had to sign, he purposefully left that out. Told me I had nothing in writing which was very sketchy. Talked to some neighbors and at least 4 others had a similar experience. I really did not want to give him the commission on this sale but I had to get the house. The finance team was also a nightmare. More times than I can count I was asked for docs that were supposedly due the next day and they would be sent to me at midnight (or later). My calls and emails were constantly ignore or I would receive an extremely delayed response. Overall, this was a really bad experience especially for it being my first house. There was a couple people on the construction team that made it better when doing walk throughs and such but other than that, I would not deal with the Lennar team again. I was hoping to have a much better first time homebuying experience. ... More

No Follow through. Several quality issues pre and post closing

Some areas of the house had poor quality

Not a great experience.. no attention to details.. promise they would fix things when we went to closing on the way back nothing was done.. we owned a west bay home and a GL home and this was the worst ..

Within a week my house has nail pop, cracks in the walls and don’t get me on the easy to stain flat paint they use. You fall in love with the model they show you and then they decide to tweek little things like 4 led lights in the dining room instead of the one so I can put a chandelier like I thought I could. I thought I was getting a decent size laundry room and the darn room can barely fit my washer and dryer. Not mulch for decor, just cheep pine needles. The house probably costs a little over 100,000 to build and we paid 445,000 for it. Worse thing is, is that they make is so after 30 days you cannot back out of buying the house. So when when you walk into a completely different home than what you thought you purchased, ain’t crap you can do. Go buy a KB home.. they are way more upfront and genuinely want you to be happy when you purchase your new home. ... More

The whole Lennar team was bad and was not responsive to any of our problems all the materials they use are cheap it’s problem after problem

The subdivision has been left a mess with uncompleted sidewalk, poor workmanship, incomplete drainage facilities, incomplete common areas, construction debris and trash everywhere.

Very courteous repair staff. polite and courteous real estate agents. Very poor workmanship. Tried but did not resolve the major issue such as cold area in house. Draft is coming in bathroom and dining area. Sulphur smell's in one closet. Garage door is making noise. door bell is not working. Driveway is falling apart. Comparing to KHOV house, it seems very poor workmanship and low quality material.

The home loan experience was horrible with lennar. So many issues with the house after 60 days and still not resolved. Hopefully they will come and fix some issues soon. Some repairs are still waiting to get fixed and I’m sure they already forgot what ones. They told me after 30 days the painters will come in and do a touch up. Still have not seen them yet. My wife went and bought a bucket of paint to do our own touch ups. Not happy about that at all. Poor craftsman ship with the home in general.

In side Drywall filling is worse, we can able to hear the fan noise in bathroom from the attic. Even if the exhaust fan is on in any bathroom, we can able to hear the noice in Sittings area or in the Kitchen. Our Rented Apartment is much better in terms of privacy( we cannot hear the people chatting voice from one Bedroom to another.) I have asked the same with construction manager and he skipped to answer on this issue. Over, my experience with Lenner is worse.

It has not been a good experience. Prior to moving many issues were noted during walkthrough and not fixed. Over a month since I moved in and still complaining about things and some yet to be fixed

Quality of workmanship is very bad

We were forced to close on our new home, and the home was not complete. Lennar had our money, and we were closing virtually because we were located out of state. It was clear that the construction team had not completed the house and had no plans of delivering a finished product. They were pushing as much as they could on the warranty team. I have worked with other competing builders in the area and the Lennar experience was by far the worst I have seen. I'll be buying more homes in the area and most likely not from Lennar. I also won't be recommending Lennar to anyone else who asks me.

The company executives are only interested in how many homes they can close on. Quality of home is lacking.

We have countless issues since moving in, ranging from a gas leak to terribly installed carpet. It’s honestly been exhausting. Staff is rude and unprofessional.

The closing was remotely, I was literally enforced to close before the issues in the inspection report were resolved. In addition to the confusion on the home warranty request dates with my other Lennar home, the request for the location of the public utility in in front of my house goes nowhere. I need someone really listen to my request, respond and resolve the issue!

Although the home is in the beautiful Glen Lakes area we had many issues through the entire process as it relates to workmanship and materials. Now, Lennar did do a price adjustment but that did not change the fact that we received something completely different than agreed upon. We are now in the home and it seems our warranty rep is very responsive but we still have (3) outstanding issues that we can not get resolution on. I am trying to decide if I need to involve legal counsel to get traction on these issues or is Lennar going to step forward and resolve their pre-closing issue noted on the walk. ... More

I feel may be they were bias with me, may be on purpose because I asked for things they had on contract but were not delivering and were finding excuses, some homeowner says they got lots of thing as add on to their house, but I got nothing. well construction manager was so rude that he does not want to fix visible dent on garage floor, then paint issues and even had provided wrong paint code and when I did touch up with that paint code it does not match the wall paint they had painted, exact paint is not available within 40 miles of Garner NC, and they don't give sample to homeowner for touch ups. finance team will lure you by saying they give 5k or 10k towards closing cost if you finance with them, but actually they just want to get that money back to their own finance company account in the name of buying point. as the lower rate is already available outside but due to that 5k or 10k offer you get in their trap. there is no escalation process, like I literally have to google to find some contacts to escalate the matter and the horrible part is that nobody called or talked to understand all the concern. must say there are other builders doing really great as I had seen some other friends getting best in class house as well as service from entire team. Lennar does not care to even talk to customer, at-least for me they were not. other homeowner in my same community says they took care of all the issues and gave them extra appliances and fixed few things on curtsey but for me they discriminated and were bias . ... More

During the inital viewing tour, I thought this experience was going to be amazing. The folks were eager to show homes but that is where the accommodations ended. The entire process was rushed and stressful. Although the home I purchased was unfinished I was unable to make any changes to the decor (i.e. carpet & home automation). During my final walk through & key turnover my home was not even cleaned. That said, I cannot comment on the craftsmanship specifically because my home has not yet had time to settle. However, theses houses are constucted entirely too fast, my neighbors have complained about plumbing issues, cracks in the concrete and chips in their walls. Lennar you must do better to make people feel as if this experience is important. I have seen some residents welcomed with a sign and others including myself told, here are your keys! Moving forward do better Lennar, try to ensure that people feel as if their purchase is exciting and important. ... More

You'll spend most of the process chasing people for answers, and then you might also get verbally abused by at least 1 Lennar representative. Our initial disclosures were sent within hours of the 3 day requirement passing. We were told that they would extend our closing date (due to reasons on our end), if we paid an additional $3K on the price of our home. They then proceeded to extend the closing date further due to workmanship issues. When we inquired about the additional $3K being removed since now the delays were not due to anything on our end, I was berated by a Lennar manager to the point that I was in tears. He used it all: gas-lighting, guilt-tripping, criticism, etc. My husband took over conversations and also received this treatment. By the end of the conversation, he was assured that while the $3K couldn't be removed, our home would be perfect prior to closing. One major concern of ours was that our kitchen island was more than an inch off from one end to the other, causing it to look obviously crooked. This manager assured my husband that he would see to this being fixed himself. We performed our initial walkthough and the issue hadn't been touched. The warranty representative confirmed the issue was documented both in our inspection and had received attention from management and would be resolved. We get to our final walkthrough, the issue was still not fixed. At the same time, we begin getting pressuring calls from their lender that we need to close the next day or we risk getting charged a fee for each day after. It's crazy to think that they want to haphazardly plan a closing date and give us no time to plan time off from work. You'd think they'd want us to have time to appropriately plan so that we keep our jobs to pay the mortgage we're acquiring. With so little time to plan, my husband and I had to sign for our first home separately. In the end, we were so worn out from the chasing, berating, and pressuring that we decided that we would deal with the island issue ourselves. We are still finding issues that we can only hope they will resolve within our first year living here. If other homes in our area weren't going for so much more than the one's in our neighborhood, we would've went a different route. We'll be sure to be ready to pay more next time instead of working with the shady and unprofessional people that Lennar chooses to employ. ... More

Construction issues unresolved during build and after closing. Inability to control quality of subcontractor work.

Very poor customer service and difficult to get warranty work done. Lennar lacks ownership of responsibility and transparency. I would never recommend buying a home from Lennar.