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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 21159 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

21159 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Leak in basement in August 2021.

  • Pamela S.
  • Verified HomeBuyer
  • December 28, 2021
  • South Elgin, IL

Leak in basement in August 2021. Hope to get it fixed by 2022. Also the vent makes a clanking noise. Dishwasher very loud when running. Positive note the salesperson was great and is still very helpful.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Builder supplies good materials and allows sub standard workmanship, no accountability for how their jobs sites are managed,

  • Patricia G.
  • Verified HomeBuyer
  • December 28, 2021
  • Saint Augustine, FL

If this is your first NEW home don't expect a WOW after settlement, The appliance upgrade is not worth the $$, secure a credit and buy your own. Customer care on a local level is great but they are over whelmed due to lack of supervision on the construction end. Job sites are hazardous and an eyesore.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Lennar - I’m very satisfied with the home buying process.

  • Teresa Y.
  • Verified HomeBuyer
  • December 28, 2021
  • Kissimmee, FL

I’m very satisfied with the home buying process. The quality of the house is great.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Stay on top of your build.

  • Linda B.
  • Verified HomeBuyer
  • December 28, 2021
  • Cedar Lake, IN

Stay on top of your build. Make sure you are getting what you paid for. Customer care is the easiest way to get issues resolved. All in all I am happy with my new home.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Our only issues have been with the quality of work by floor contractor.

  • Lisa H.
  • Verified HomeBuyer
  • December 28, 2021
  • Whittier, CA

Our only issues have been with the quality of work by floor contractor. And, the technology contractor which made setting up the internet and door bell an issue. Otherwise the Lennar team from beginning to end were great!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Poor workmanship (paint, texture, sheet rock, crooked walls, etc.) and quality of products used (fixtures, cabinets, bath tile, etc.)

  • Daniel C.
  • Verified HomeBuyer
  • December 28, 2021
  • New Braunfels, TX

After this experience with Lennar I would not choose this builder again nor recommend it to another person. I love the neighborhood and the area, but the overall quality of my home and the overall experience has been terrible. It all started with the sales person and then to construction. The only easy part was with finance. I have been here since August 2021 and I am still dealing with work tickets on incomplete or damage items within the home. If more time was spent on workmanship of the home then I would definitely not feel this way. The two CCR people have been nice and friendly, but they ...

Lennar responded:
Hi Daniel, thank you for sharing this detailed review of your experience. We are very sorry to hear about the poor workmanship and subsequent delays in follow-up for outstanding items in your home. We are glad to hear you have received positive service from the Customer Care team, but we still would like to help get anything outstanding addressed. If there is anything you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

So many details missed

  • gLLES f.
  • Verified HomeBuyer
  • December 28, 2021
  • San Diego, CA

Sold as luxury but not luxury equipment! Good quality but not luxury. Large retails style equipment. Luxury but no hand shower, just one head. Not too much thinking from architects. TV outlets are not enough or wrongly located sometimes (too close to the large AC stand alone and so many things in the wall right where we hand the tv that it’s difficult to screw it). ( Behind the bed). Lot of things not working right at turn over or discovered later but great response from the team in charge. Only problem is to be there for all the adjustments : painting, craftwork, electrical, electronics, ...

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Lennar - Sales team inadequate and unprofessional

  • Jean C.
  • Verified HomeBuyer
  • December 28, 2021
  • Kissimmee, FL

Sales team inadequate and unprofessional

Lennar responded:
Hi Jean, thank you for sharing your review. We would like to apologize for any poor service you received during the purchase of your new home. If there is ever anything we can do to help, please send us a note at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 2

Quick and easy, they want their money quick and easy.

  • David G.
  • Verified HomeBuyer
  • December 28, 2021
  • Bulverde, TX

Make sure you follow through when you receive work orders. This builder does not follow through, warrenties managers give you lots of lip. They don’t care. We still have several items in our 5 month old house not complete and or fixed. So far no one follows through. They don’t care.

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 1

Working with Alissa and Crossland

  • Greg S.
  • Verified HomeBuyer
  • December 28, 2021
  • Punta Gorda, FL

The product is amazing, and the people were great to work with!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty service is nonexistant

  • Aimee H.
  • Verified HomeBuyer
  • December 28, 2021
  • Myrtle Beach, SC

Beware! If issues aren't addressed prior to closing, they may never get resolved! We have outdoor faucets that don't function, garage outlets that can't be used, and a front window that was cracked by flying construction site debry that we can't get fixed!!!

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Great first home

  • Katie D.
  • Verified HomeBuyer
  • December 28, 2021
  • Calabash, NC

Great first home (bc first time homebuyers don't know better). If you're thinking of buying a Lennar home as your 2nd, 3rd or forever home.. forget about it, you will drive yourself crazy noticing all of the shoddy workmanship and fighting with them to get things corrected in a timely fashion. Their lender is not for the faint of heart either, prepare to be bullied into submission and have your queries go unanswered.

Lennar responded:
Hi Katie, thank you for your review, we appreciate your feedback. We are sorry for the poor customer service you experienced and any disappointment with the final construction of your new home. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Lennar - Great people to help with whatever is needed.

  • Temitayo B.
  • Verified HomeBuyer
  • December 28, 2021
  • Glen Burnie, MD

Great people to help with whatever is needed.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - It was exciting watching our house be built.

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2021
  • Otsego, MN

It was exciting watching our house be built.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Quality of building materials and the lack of craftmanship

  • Mary S.
  • Verified HomeBuyer
  • December 28, 2021
  • Barnegat Township, NJ

Nothing to comment about my home other than what I have rated above.

Lennar responded:
Hi Mary, thank you for this review. We are sorry to hear about the disappointment you have expressed with the quality and craftsmanship in your new home. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, if there is ever anything we can do to help. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 2

Very bad experience, never had this bad experience

  • Bharti M.
  • Verified HomeBuyer
  • December 28, 2021
  • Wimauma, FL

New Home buyer please do not do with Docu sign procedure, never get chance to review purchase documents. Sales person high light few things and get you to sign documents, once documents sign and if we question about things to be done in the house, we will get to hear that you sign documents!!!

Lennar responded:
Hi Bharti, thank you for sharing your review. We are sorry for any frustrations you had to experience with your purchase process. If there is anything we can do to help out, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

Inability to work with customer on customization and lack of communication on who installs what within the house

  • Christopher Y.
  • Verified HomeBuyer
  • December 28, 2021
  • Katy, TX

Meh they are mediocre builders at best you can definitely tell where tasks have been rushed, also they will blatantly lie to your face than rather look up and get the correct information you seek, just to make a sale.

Lennar responded:
Hi Christopher, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 3

Organization

  • Michael B.
  • Verified HomeBuyer
  • December 28, 2021
  • Thornton, CO

Overall OK but would like Landscaping option for back yard.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - Wish Lennar build sturdy master bathroom, give little more room

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2021
  • Haslet, TX

Wish Lennar build sturdy master bathroom, give little more room in Garage to keep few items, give kitchen exhaust fan & gutters. Could have offered at least as optional items. Other than these still Lennar is BEST in market with other competitors in this price range. Yes I would buy a home again and recommend to others.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Lennar - Everything was good the only thing is that they put dried saw

  • Maria E.
  • Verified HomeBuyer
  • December 28, 2021
  • San Antonio, TX

Everything was good the only thing is that they put dried saw in my backyard and everyone else was nice and green

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Time and trustworthy was exceptional

  • Helen B.
  • Verified HomeBuyer
  • December 28, 2021
  • Raleigh, NC

Time and trustworthy was exceptional

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Lack of ownership in their mistakes !

  • Jean M.
  • Verified HomeBuyer
  • December 28, 2021
  • Converse, TX

The worst builder I've ever heard of. They destroyed the curb leading into my driveway during pre-construction; then tried to hide/repair it. Epoxied over exposed rusting rebar. Left exposed rusting protruding rebar for publics benefit after waived inspection. Failed to properly bring up to code. Left exposed live wiring after waived final inspection. They try and hide their mistakes. Failed on multiple promises in their brochure: Only partial brushed nickel hardware on doors, only partial rounded corners, no radiant barrier roof decking! I question their energy star rating (might be on ...

Lennar responded:
Hi Jean, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - System wise procedure is very nice with lennar.

  • Sang K.
  • Verified HomeBuyer
  • December 28, 2021
  • Whittier, CA

System wise procedure is very nice with lennar. For buyers, it's simple and smoothly. Further, after service center is quickly responding. It's excellent experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - My experience was very good.

  • Barbara V.
  • Verified HomeBuyer
  • December 28, 2021
  • Crosby, TX

My experience was very good. The only disappointment was that I had no option to pick out even interior paint color, could.only choose what was already predetermined. And the interior paint is not the quality I am used to.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I just wish brick was used on the house.

  • James M.
  • Verified HomeBuyer
  • December 28, 2021
  • San Antonio, TX

I just wish brick was used on the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

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