Lennar Reviews

To Start was not happy with Lennar Mortgage, wished I had used a different company. The communication for closing was non existent. Nobody showed us anything on how to operate pool and other features like the ring camera etc. We had to hunt down our keys and garage door opener. the Sheet rock and walls were poorly done and a lot of the holes for lights and outlets were cut too big and one light above kitchen Island was buried and had to be found and cut out after. Overall communication was just not good. Talking to the neighbors they have had the exact same bad experience.

Lennar over promises and does not deliver. They rushed me through the process and promised things would be fixed BEFORE the closing. That did not happen.

My experience was ok. My home is wonderful. Even though it was delayed by water issues. My biggest complaint about my home buying experience is my lawn is horrible. The lawn was put in with no water and now it’s dead. By the time I’m finished getting it right I will have spent a ton of money for something that should have been done correctly to start by Lennar. An absolute travesty.

For the price range the builder is charging they did not deliver. AC unit is not large enough for house size. The materials used including light switches, carpet, windows, all millwork, shower fixtures, sink fixtures, dishwasher, stairs, toilets, garage door openers and cabinets are all mid to lower level materials, The landscaping that was used was clearly the cheapest plants and trees available. On the positive side the layout of the house is ideal and the size we were looking for. The customer service to request service during the warranty period has been fantastic. Prompt call backs and response to all issues thus far. The house also includes a Ring system which is nice for peace of mind. Bottom line is that the builder uses mid-level products at a higher cost to maximize their profit and capitalize on their opportunity in this market with so few homes being available. They however do not pass on many standout features in their homes. ... More

I did tell the sales agent that this would be a bad review. Seems that in order to save on the almighty dollar everything is done electronically. I insisted on a face to face with the loan officer and an in person closing. Had the face to face with the loan officer and brought all the documents for the loan. That did not work because he did not make copies of all the pages he needed. So had to send again. The concierge was supposed to keep me updated on the progress of the construction but did not. I found out by making regular trips. The house was not thoroughly cleaned when I moved in. I had to clean it, floors, countertops, garage. When my washer was installed and tested the water backed up in the drain. A service call was required and of course plumber could not get it fixed until next day. They had to tear out the wall to get to the trap and cut that out to find a stopper stuck in there, Of course, someone else had to come in to fix the wall. There was also a piece of insulation in the shower drain . Next found that some of the trim under the kitchen cabinets had not been installed. Another service call!. Also, have had so many people coming to my door trying to sell something. The fact that you try to do everything electronically eliminates buyers who are not comfortable or knowledgeable about technology. Someone needs to be in charge of a final review to make sure everything is functioning as it should before the final walkthrough. I would not recommend a Lennar home to anyone else after this experience. Yes the interest rate is good and the $6,000 CCA but that $6,000 goes eaten up by all your fees. ... More

No choices with the home was disappointing. Quality of work not great. Many warranty issues. Thank goodness the warranty team is exceptional.

I love my new hose, but way too many issues before, during and after closing, the biggest one was I was offered a house next to an empty lot, mains reason I peak this house, right on the day after closing, Lennar start building a new house right there. Very tricky sales strategies. Disappointed as well with Lennar mortgage, waiting more than 3 hours on closing date, because paperwork wasn’t ready.

It does not seem like Lennar values repeat business and a loyal customer base. Service was awesome up until the sale happened and then it's a downhill. Even the person that did new home orientation was amazing during that meeting, said he all the great things you want to hear, and offered to be of assistance after the closing and even asked me to save his mobile phone number to provide advice down the road and so on - I contacted him five times after and crickets... Be careful with their crew and at the end of the day there's no value for words.

Let me start off by first stating that we LOVE our new home. The quality and craftsmanship of the actual house are amazing. Bryan and his crew did a great job building the house. There was very little that we found that needed to be fixed during our final walkthrough, and the final product is gorgeous. The rest of the process was an absolute disaster. Lennar Sales(Alan), Title and Mortgage (Cody and Judith) were unorganized, a pain to work with, horrible at communicating, and overall they did a terrible job, and I wouldn't wish that process on anyone. Lennar provides a portal for you to upload any documentation they need from you. We uploaded paperwork the day they requested, then a month later they would email stating they couldn't find said paperwork and ask for us to send it again. We would then have to re-submit the same paperwork, and then they would find the original stuff we uploaded. This happened several times, and it was extremely frustrating. There were countless email back and forth, and everything they requested was always URGENT, and needed to be done immediately, but it was all stuff that had been submitted previously. They ruined the entire process and it was extremely stressful. The actual closing process was wonderful. They sent most of the documentation to us via docusign before closing, and we were able to read and sign probably 75% before we actually went to closing. We closed in person, and they were very kind, polite, and very organized. The closing process was easy and quick. We were in and out within 30 min. If you can handle the headache of dealing with Title and Mortgage, and your sales team in invested on keeping you updated, then by all means, go with Lennar. The final product is amazing and we absolutely love our new house, but the rest left a LOT to be desired. ... More

My advice? Check EVERYTHING! more than twice! We had so many issue! and although they are quick to respond, they need to have a someone who goes thru the properties with a fine tooth comb before the buying process begins! Also, if you don’t get your mortgage through Lennar, be prepared to be treated differently, you don’t get anything “extra” from them like fridge freezer/washer/dryer etc! It’s open to favoritism (I’m sure there’s a law suit in the making ) Kevin & Lizzi

This purchase was the worst, and I'm a real estate broker so I should have known better. I sold my home and purchased this to downsize into. Under contract first on the CH townhouse and then sold my house. I paid my buyers to close a little earlier to coincide with the promised date from Lennar. Got two pods and put all of my stuff in storage to be delivered to the townhome after closing. Forwarded my mail. Then I got notice that Lennar was going to be delayed delivering the home. This notice came only a few days before schedule closing and closing was confirmed previously before I did all of the moving related things. The home actually seemed far enough along to make closing, so I don't know exactly what was going on behind the scenes. Anyway... that was the end of February. Closed about a month later. I can see mailboxes out my back door... but one of those is not mine. The boxes for my street are far away and not installed at time of closing... not installed a month later either, finally installed but not accessible for the post office. So, I've been without mail since the originally scheduled closing in February! Not a priority at all for Lennar. Honestly, I don't think a builder should be able to get a CO without mail service. Then, there's the floor plan... not very well thought out. Master closet is smaller than my car and has a huge door that makes it impossible to use one of the three sides of hanging space. I don't think there's much more than 7' total of hanging space in the master closet. Crazy! Anyway... I didn't even unpack all of my boxes. I'm going to rent this because I paid too much and can't get my money back right now. Kicking my self for this decision. ... More

My sales person was Brian, all around just rude! If it wasn’t for the price of the homes, I would have not bought from him. Rush construction manager fixed my issue very fast, he didn’t however power wash the concrete like promised, pretty muddy on my street. All in all, I think the experience could have been better

We did not receive any updates until dec 2023 after we signed the property in jul 2023. A proper communication with updates would have helped us understand whats going on.. Also, the biggest blow was when some of the properties in the same community with same sqft were sold for way less price in dec 2023, while our house was not even handed over.. we felt shattered and questioned our decision of booking the house in Jul 2023.. We have also reached out with couple of questions to the agent at the lennar and never received any response after signing the property. Not customer friendly.. We were told that the property would be ready by Feb 2024 and got delayed Mar 2024. During the final walk through not many details were provided by the building manager..When we had showed him couple of areas where rework needs to be done, they were not properly taken care of.. After the tenants moved in they noticed a number of issues- HVAC issue,, bathroom exhaust issue.. and others. It was embarrassing to hear complaints from the tenant as it is a new property. The issues were fixed right away, but it would have been nice if they never existed.. ... More

The home purchase with our loan officer was great. The closing process was very disappointing. We were denied our keys after closing because of a $49.00 last minute fee by the title company. Never do business with Lennar again and will not recommend to my other investors.

Homeowners have been waiting 2 years for a pool. We can’t rent out or enjoy our vacation home without a pool. Prompt response to fix issues. We are happy with our unit and appearance of community.

Didn’t disclose the removal of windows above the patio doors, didn’t disclose the drainage ditch in the middle of the back yard. We bought the land with the understanding that the back yard was to be fairly flat now we have a 3 foot deep ditch through the middle which was never told to us.

This is our second home bought from Lenner Homes. We expected much because of our previous experience in home buying with them. This time around, the quality fell quite a bit. The communication and coordination between the Lennar team is so bad it seems like they have not worked together at all. Everything seemed rushed including the quality of the home and the process itself. As an example, on the first home we were interested in, we filled in all requirements and was half hour away from providing the earnest money with all paper works "all good" according to Lennar finance. Five minutes later, we got a text that the home was sold! How can we lose a home we committed to and was in the works in providing the earnest money?? On the last home we eventually bought, we were informed of closing literally 6 hours before we had to sign the papers. This after asking the team a few hours earlier when our closing was, and they indicated it's not set yet since everything is still being processed! The home itself, was poorly designed. As an example, there is no hook up for water softener in an area where they themselves recommend having one. I asked why there is no hook up lines when they recommended it, and the answer is they did not plan for it in any of the homes. The only reason we bought the home is because it was priced lower since the community is still being developed. The overall experience was at best 2 out of 5. Lennar is not the same as it was. ... More

Not happy with some items that were taped to be repaired in the final walkthrough. After the home was purchase still had an issue with an item that was taped for repair

I was told that I didn’t need a realtor and that the process would be easy. But has a first time home buyer, there were things that was not explain to me. Such as, when first looking at homes, I was shown 3 different floor plans. Only one floor plan was explained on what came with the home “the package”. When shown the next two home nothin was explained, so I assumed all homes came with blinds, full sod, and irrigation. Additionally, my home concierge was hard to get a hold to and didn’t respond at times with my questions. Furthermore, my loan officer was asked by me to go over fees and the closing disclosure and did not. For a first time home buyer, this was not an easy process and was not pleasant due to the employees lack of care or responsiveness. ... More

The overall buying process was truly terrible. The sales representative didn’t seem confident in our ability to get approved. We spoke with 2 different loan officers who provided us with different information. When we ran into miscommunication issues about our initial approval, our sales representative was ready to cancel our contact as if she didn’t want to deal with us. We had to escalate our issues to management for issues with sales team and loan team. We were asked to provide additional funds for closing which was told hours before. If we didn’t really want this home, we probably would’ve backed out and forfeited our deposit simply due to lack of communication from staff. We did not appreciate receiving time sensitive information at 4pm or after because they do close at 5pm and become unresponsive. Our inspections process was smooth. The building team/inspection team were the most helpful individuals we encountered through this process. The construction manager for our development was very attentive and made sure all of our requests were satisfied. We are young; however, we come from a finance and building background and we are aware of what’s right and wrong. If able, I feel like Lennar would’ve tried to get over on us. ... More

Our Loan officer did not update us about the interest Rate for 5 months.We received email fr Him the 1st time July 2023 and got the last email Dec 2023 that our interest needs to be locked in.We were not given choices for 5 months.I was not Happy about at all with Lennar.

This is the strangest homebuying experience I’ve ever had. Admittedly, I’ve never purchased a brand new home before, but I’ve never had so much miscommunication/misrepresentation(?) in a business deal before. While every person that I have worked with at Lennar has been nice and (seemingly) helpful, I constantly got incorrect information and made decisions based on that incorrect information. The right hand doesn’t know what the left hand is doing - as they say. Particularly problematic were the people in the mortgage department but the issue is across-the-board. I don’t plan on ever moving and really love where I’m at but if for some reason I had to purchase another new home, I would never buy from Lennar again. ... More

All representatives for Lennar were great. The exception is the loan process. I understand policy and procedures. But the lack of attention to detail and accountability caused a lot of stress. My loan was approved the day before I had to vacate my apartment and started my new job. I supplied documents that were submitted multiple times...emails, pay slips...Other than that everything else was handled professionally.

1. Have it written into the sales agreement that the lawn & landscaping will be delivered in a condition that is acceptable to the buyer (modify this wording). At closing the grass was over 12 inches and Lennar refused to resolve. Likewise with the actual sod which had been laid haphazardly to such an extent that in places one could roll their ankle if they were not careful. 2. Review the HOA Agreement and gain an understanding of what rules are superseded by the CDD (Community Development District). example "Street Parking". Sales agent affirmed that the HOA prohibits street parking. However the CDD does not and the CDD is the governing body. 3. Lennar's catch phrase "Everything's Included" should be modified to "Nothing's Included". We were a repeat customer where previous purchase included Washer & Dryer, Glass Shower Door in Master Bath, and Ceiling Fans. All of these items have since been excluded. 4.Lennar sales rep, Lennar title rep, Lennar Mrtg rep and Lennar Warranty rep have all been very responsive to all other issues. ... More

Lennar has tried to automate too much of the buying process and lost customer service abilities. There was not clear expectations or communication though out the process resulting in a lot of frustration along the way.