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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 15869 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

15869 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.4

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Lennar - They don't contact us.

  • Luis A.
  • Verified HomeBuyer
  • October 01, 2019
  • Saint Cloud, FL

They don't contact us.

Lennar responded:
Hi Luis, thank you for comments. Please email us at corporatecustomercare@lennar.com with any outstanding items or questions you have, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible experience

  • Anonymous
  • Verified HomeBuyer
  • October 01, 2019
  • Hialeah, FL

Construction is horrible for the price, they take a long time to fix issues and give you the run around. I am extremely disappointed. I expected more from Lennar.

Lennar responded:
Thank you for your feedback about your experience with your home. We are sorry for the difficulties you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Quality of materials used is poor, property seems to have gone

  • Alexandria G.
  • Verified HomeBuyer
  • September 28, 2019
  • Richmond, TX

Quality of materials used is poor, property seems to have gone up quickly with a lack a quality control, when issues arise, there is a delay in response, appointments for repairs were made and no call/no show. Neighbors have expressed discord regarding quality as well.

Lennar responded:
Hi Alexandria, thank you for sharing these comments about your experience. We are sorry about the difficulties you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst buying experience I’ve ever had

  • Frank T.
  • Verified HomeBuyer
  • September 26, 2019
  • Las Vegas, NV

This company has no business building houses . My two kids could have painted the house better and that’s not the only problem , the flooring company they use is the worst Not only that after repairs are done you feel like you should have just done them yourself . I’m the dummy who read all these bad reviews and said ‘it can’t be that bad ‘ lol Trust me it’s that bad

Lennar responded:
Hi Frank, thank you for your feedback about your new home purchase. We are so sorry to hear about the issues you've had with your home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible customer service and follow through

  • Jeffery A. W.
  • Verified HomeBuyer
  • September 25, 2019
  • Saint John, IN

Warranty work not completed or completed satisfactory. Multiple mistakes found throughout the home. Yard left in unacceptable conditions, not safe for children. Serious electrical issues not address in home despite notification to company.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Brandy H.
  • Verified HomeBuyer
  • September 25, 2019
  • League City, TX

Lennar should be embarrassed to close on a home in this poor condition. There is no quality control. From door knobs falling off to plumbing fixtures detaching. The list is long. I feel they threw my home together and they are taking their sweet time fixing all the problems. I do not recommend nor will I ever buy a Lennar.

Lennar responded:
Hi Brandy, thank you for your feedback about your new home. We are so sorry to hear about the quality issues you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Snail Warranty Services “Drags Slowly”

  • Anonymous
  • Verified HomeBuyer
  • September 25, 2019
  • Wimauma, FL

There are several things wrong. My home flooded within 24 hours of moving in, due to Brandon *Building Site Manager* not properly installing a whose on my washer. Ultimately causing 3-areas of my home to have water damage, mold/mildew and wet carpet. Took the builder 3-months to rectify the problem through warranty department. Builder was not flexible with home owners. Builder insisted the homeowner take off work for repairs instead of working around homeowners schedule. Lennar made a lot of written (via email) promises and never kept them. Horrible Experience. I will never recommend Lennar ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unsatisfied Customer

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2019
  • Winter Haven, FL

Ever since we put a down payment on this place it has been problem after problem.

Lennar responded:
Thank you for your feedback about your new home purchase. We are so sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com with any items of concern, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

NHO property

  • Kenneth H.
  • Verified HomeBuyer
  • September 24, 2019
  • Waxhaw, NC

The property that was presented to us at the NHO include what is now call common area.

Lennar responded:
Hi Kenneth, thank you for your comments. Please email us at corporatecustomercare@lennar.com with any additional questions you have, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

biggest mistake ever i regret buying from lennar i do not recommend

  • Issam E.
  • Verified HomeBuyer
  • September 24, 2019
  • Myrtle Beach, SC

i hate it i am unhappy rude people unhelpful broken stuff in a brand new home cant wait till i sell

Lennar responded:
Hi Issam, thank you for your feedback about your purchase. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

DISAPPOINTED

  • Erin M.
  • Verified HomeBuyer
  • September 24, 2019
  • Glen Burnie, MD

The overwhelming defects in our new home and the lack of response to our concerns is heartbreaking. We watched our home being built on a regular basis and pointed out deficiencies and wanted them addressed to no avail. We moved in and are now living a nightmare in trying to resolve workmanship and defective materials. Contractors and Manufacturers are at odds and we are their victim of circumstance. This was to be our final home purchase for our retirement. It is seriously going to kill us first with the anxiety/stress and depression we are experiencing. We've only lived in our Villa for ...

Lennar responded:
Hi Anthony, we are very sorry to hear about the workmanship and other issues you've experienced with your new home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst experience ever - would rate zero stars if I could

  • Donna W.
  • Verified HomeBuyer
  • September 24, 2019
  • Minneola, FL

I WOULD NOT recommend Lennar. I can’t even count the number of things that went wrong which started with permitting the wrong elevation. We caught so many issues then were made to feel like we were being difficult when we’d bring them up to the builder. We were trying to have items corrected before it became too late to do so. Examples of what we caught were: house painted the incorrect color both inside and out, tile stopped and squared prior to where it should have been & had to be redone, floor plug placed in incorrect location (would have been in the walking path and not under ...

Lennar responded:
Hi Donna, thank you for sharing these comments about your experience. We are very sorry to hear about the difficulties you encountered throughout the process. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Homeowners

  • Monique W.
  • Verified HomeBuyer
  • September 24, 2019
  • Wimauma, FL

I would give 0 stars if I could!!!!!! My experience with Lennar has been HORRIBLE outside of the person I worked with in finances. I have been lied to by the sales department, construction manager, lawn company, HOA and warranty company. My home was poorly built and now I have to put in service request to have patch work done, when they people doing the work decide to show up. When someone FINALLY comes, rather complete the work the error is pushed off on another trade. I really wish Lenna would stand behind the quality they advertise during the showing.

Lennar responded:
Hi Monique, thank you for sharing your comments about your experience with your new home purchase. We are sorry to hear about the difficulties you encountered. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar -

  • Noah S.
  • Verified HomeBuyer
  • September 24, 2019
  • Tomball, TX

Its always great when I contact the warranty department, get a date scheduled, and then nobody shows up or contacts me to reschedule.

Lennar responded:
Hi Noah, thank you for sharing these comments about your experience. We are very sorry to hear about the difficulties you've experienced with the scheduling of the warranty work on your home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

not happy

  • Juan A.
  • Verified HomeBuyer
  • August 19, 2019
  • St John, IN

Where do I start? first, there have been some large cracks in the basement floor. then, they installed used patio door. and the biggest mistake by the builder, they dropped my garage floor. this means that the floor had to be lowered so that the incline from the street would not be too steep. BUT by doing this, they had to add steps in the garage to enter the house. those steps took away parking space and now I can not fit my car on that side of the garage. therefore, I have a 2 car garage door but only 1 car fits inside. those are the biggest issues. some of the minor ones were, ...

Lennar responded:
Hi Juan, thank you for sharing your comments about your experience with your new home. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2019
  • Cypress, TX

Extremely sloppy work done. Most workers are so creepy and scary, you don't want them to come back to fix anything. Many, many holes inside and out, unfinished work, dents, paper or plastic painted over on walls. Not even cleaned before move in. Construction dust, dirt left behind. Dead plants. Just a disgrace.

Lennar responded:
Thank you for sharing your comments about your new home experience. We are sorry to hear about the issues you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer Beware

  • Rajiv P.
  • Verified HomeBuyer
  • July 31, 2019
  • Riverview, FL

I would not buy from Lennar again. They are irresponsible, rude, and dont care about you as the buyer. Having a lot of issues with the home still and they are not fixing. My wife and I were made homeless because they were trying to make their numbers for the month. They asked me to walk through the home at 11PM in the dark. The trades they hire are the lowest rated and dont speak English. I would not buy from them and I would give 0 stars if possible.

Lennar responded:
Hi Rajiv, thank you for sharing your thoughts about your experience. We are sorry to hear about the difficulties you have had. Please send an email to us with any outstanding items, so we can review it for you. Our email address is corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

No stars, I had to click one star to submit but really should be Zero

  • Annette G.
  • Verified HomeBuyer
  • July 30, 2019
  • Orlando, FL

I give your company a zero, I have been in my home for 4 months still all the repairs are not finished. My first time buying a home and the whole process was frustrating, I will never purchase a Lennar home nor will I recommend you to anyone. For the price of my house it should be perfect!

Lennar responded:
Hi Annette, thank you for sharing your feedback with us. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - The Sales Manager at Spring Creek is awful!

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Laurel, MD

The Sales Manager at Spring Creek is awful!!!

Lennar responded:
Thank you for sharing your experience. If you could please send additional details regarding your experience to corporatecustomercare@lennar.com, we will review and follow-up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Unpleasant, long, frustrating experience!

  • Maria B.
  • Verified HomeBuyer
  • July 30, 2019
  • Oro Valley, AZ

Don’t trust when they tell they will fix things ,it was not done during the first walk, nor the second, and it took three months and a half to be able to move in! Horrible frustrating experience

Lennar responded:
Hi Marie, thank you for sharing your feedback. We are sorry to hear about the difficulties with your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Only interested in selling, very slow response

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Saint Johns, FL

Workmanship is bad. Very low quality checks. The website does not allow you to keep track of the issues/timeline that you submitted. They do it on purpose. You have to call everyday for 1-2 weeks to fix one issue.

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience

  • Michelle M.
  • Verified HomeBuyer
  • July 30, 2019
  • Saint Cloud, FL

We have built houses with five other builders and Lennnar was the worst experience. There is no consistency with work orders because the staff is constantly changing. The construction part was very sloppy and attention to detail. We didnt even get towel racks or toilet paper holders and we paid over 300k for this house. We were told this community would have walking trails, a playground, and a picnic area and none of that has been built. The pool is a joke! It's tiny for the size of our neighborhood and don't even have a lock on it so there are constantly trespassers there destroying what we ...

Lennar responded:
Hi Michelle, thank you for sharing your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with your concerns, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Model home is not good as single home

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2019
  • Portland, OR

Quality is not good in and out side

Lennar responded:
Thank you for your comments. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

We purchased a brand new house not a fixer?

  • Joshua C.
  • Verified HomeBuyer
  • July 23, 2019
  • Fresno, CA

We purchased a brand new house not a fixer Right? We only purchased from Lennar because of the lot. Our house sits on hole 3 at Copper River Golf Course. Before we moved into our home we noticed water coming up the grout of the tile in the living and kitchen. 5 months later the problem is still not fixed and Lennar is totally dragging their feet fixing the issue. We will have to move out until our new home if fixed! Purchasing a new home should have been a great experience....it was just the opposite.

Lennar responded:
Hi Joshua, thank you for sharing your comments about your new home. We are sorry to hear about your experience. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Horrible at getting back, I have been waiting for work to be

  • Theresa R.
  • Verified HomeBuyer
  • July 17, 2019
  • Minooka, IL

Horrible at getting back, I have been waiting for work to be done for months, flooding issues, horrible

Lennar responded:
Hi Theresa, thank you for your feedback. Please send a message to us at corporatecustomercare@lennar.com with your outstanding items, so we can look into it for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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