Lennar Reviews

Terrible communication throughout the purchase process. Then they tried to delay our closing 1 day before it was scheduled. Now, 2 months after closing, they refuse to provide any warranty service and just close your tickets without any response. Just a terrible company, if you are looking for a new home, look elsewhere. Run, dont walk, away from Lennar.

I was raised in a family of building contractors and at age 14, started working in all phases of construction. That's 60 years of experience. Regarding Lennar, rarely have I seen such sub standard construction, cheap finishes, no attention to detail, terrible service and lack of credibility. I have a library of photo's to share if anyone is interested in my claims that follow. Instead of using a multi tool, holes are pounded out of sheetrock and cabinetry with a hammer. Hand railings, faucets, toilets, electrical boxes are often not square. A worker painted my handrail, leaving the bird poop and stucco mud under the paint. This was corrected after I complained to construction manager. Example of service: I needed a faulty 20 amp breaker replaced (a $6 item at Lowes). After 2 months I gave up on Lennar. I purchased the breaker and had an electrician install. it. The service call cost me $125, but worth getting past the aggrevation. My ongoing and worst experience is living in our building. It hasn't yet been turned over to the HOA, and consequently hasn't been cleaned or maintained. We've been living in a dirty, litter strewn building for 2 months. I have complained to both the sales staff and construction staff about this with little or no action. I have a collection of photos to show anyone who is interested. ... More

Overall, the buyer needs to provide significant oversight to the quality product. We had over 96 items on the original punch list which happened approximately four weeks prior to closing. On the day of closing there still over 25 items not taken care of. Lennar needs to implement better quality control procedures.

They use cheap carpet, cheap drywall, and when you purchase a brand new build, you expect things to work. I have had to call and set up a plethora of appointments to fix things that weren't working or were installed incorrectly. Don't do it! The one good thing is the customer service for fixing the issues is actually really great.

We purchased our Lennar home in May, and when we did our final walk through a number of items were still not finished or were finished with poor workmanship. We were assured the items would be finished before our celebratory walk and they weren’t. I have found over 90 items that need to be addressed, some as serious as bad wiring, no electrical throughout the home, broken appliances, water heater not properly installed and the list unfortunately goes on and on. The house was left filthy after the build (debris left in the home, drywall dust on everything, dead bugs etc). We were once again assured at the final walk through that our home would be deep cleaned to address our concerns. Of course nothing was done. We asked several times and we’re told it would be addressed but instead we had to hire and pay a cleaning company to have it move in ready clean. When we tried to be reimbursed we were denied. We didn’t expect to have to pay hundreds of dollars to do their job for them. This is not our first new build but this is our first time dealing with this level of issues straight out the gate. We are not impressed with our experience with Lennars customer service/work order maintenance. Be prepared to spend your first year in your home addressing an insane amount of “finishes” issues. They flew through putting these houses up and missed numerous big and little details to the build. I’ve already reported 20 issues and we’ve lived in our home 1 week!!! Lennar needs to step their game up! ... More

I bought my first house with lennar and it has been a nightmare. I had to reschedule my original 1st walk-through and the seller from lennar conveniently did not send the new walthrough date to my realtor. Due to this I had to do my walk-through alone, and not knowing what to look out for. The demonstration person from lennar told me we could sign off on everything and I didn't have to do the second walk. Not knowing that this is not supposed to even be an option I signed off and was not let back into the house until after closing. The roughly two weeks between my walk through and closing a skunk somehow got into my house and went into the negative space between two cabinets in the kitchen and died. My house smelled awful. After being told from the seller and construction manager that it was 100% not skunk and they would send someone out I found out it was skunk and it was dead. Since then I have been fighting to get rid of the leftover smell of skunk that lingers in my house. I have had multiple people come to clean and I have been cleaning and washing the walls and floors with vinegar and nothing is working. I have been extremely patient and after asking to have certain materials where the skunk was replaced the customer service team is refusing and pushing back on thus request. They tell me it's okay to use a range that had a dead skunk in it! I haven't even moved into the house because it smells and I don't want the smell to permeate my belongings. Not only that, while dealing with the smell issue I have had a plethora of other issues with the house and customer service team. The construction team had the primary drain pipe and secondary drain pipe of the hvac system switched so I had to have someone come and fix this. Once it started to get hotter and the AC was working harder a leak was discovered. My guest bathroom was flooded. They had to come and tear apart my bathroom due to all the water damage and get the leak fixed. There was mold inside the walls they just left open to possibly spread until they removed all the damaged materials. I also did not appreciate the customer service worker implying that the leak was my fault and I could have voided the warranty. My backdoor had the wrong doorknob on it so my key didn't work for the door and the deadbolt. It took over a month for them to fix the doorknob and it didn't happen until I sent an angry email asking why it was taking so long. Then when they come to fix the issue they never ordered the deadbolt so now I have to wait on that. The floors are covered in paint and the customer service team will tell you that "that's the best they can do" to remove the paint. But it's not. They can do better. If I can spend hours on the floor cleaning up their messes so can they. There are many other smaller issues with construction like stripped screws sticking out of cabinets and the trim around the tub falling off. I'm waiting on submitting these tickets because I don't want to distract the people working on my leak issue and smell issue to get distracted or take even longer to complete these requests. I bought this house on May 5th almost 2 months ago and I'm having this many issues. If you buy a house from lennar have someone to represent you. Push for what you want and do not blindly trust them like I did. ... More

You can`t see your head in front of you at night and the houses don`t come with outside garage lights. The sprinkler system isn`t set to spray the grass in places. The yard itself isn`t level and lumpy all over. Brand new community with renters already. Mail box issues from day one. I`m not a fan at this point.

The home wasn’t completed when it was supposed to be. They then rushed through getting everything done and the quality really suffered. The home was not at all clean when I moved in and the construction manager’s response was that his cleaning crew didn’t like him. If that’s the case find a new cleaning crew. I’m still waiting for them to get the excess paint off the windows and carpet and clean the concrete from my kitchen baseboards. They also had some sort of film on my oven that was never removed. The construction manager assured me everything would be done by closing and pretty much none of it was and it’s over a month later and it still hasn’t been. ... More

I was promised a lot of things I never got, paint color, flooring, special water heater... even though it was on my contract, they just reduced the price of the home to settle me down.

Buying a Lennar home has been a disappointing experience. Promises of what repairs and fixes will take place prior to closing have not fully materialized. Additional builder fee added to closing costs. No real reason but additional profit just because they can do it in this environment. Front line customer support, lazy and arrogant.

I was unable to be at the property during building, I reside NJ but should not have had bad service because of that. Everything was rushed at the end because there was a delay on the floor and I assume Lennar had to meet a quota. I was told several times that I had to close on a home that was incomplete, where they could get a temporary CO. I hired my own inspector to confirm that there were serious issues. I reluctantly closed on April 13th and not surprisingly the issues still have not been addressed. Damaged kitchen and bathroom door fronts, supposedly at least one was replacement was ordered, other fronts of cabinets are paint sprayed maybe to cover damage?, replacement pocket door where hardward was severely misaligned, paint all over pavers in front and rear, damaged access door to attic, garage floor still unfinished and then there are lots of small issues. I've wanted to rent out this property while not there but do not want renters to be inconvenienced so therefore I'm losing money every month that I have to wait. I talked to my next door neighbor who said it took Lennar more than 6 months to resolve his problems. I did not want to close on this house until the major issues were resolved but I was promised that they would continue on my house to resolve the issues. No one has stepped foot in the house since April 13th and its now May 30th. I know now I am at the bottom of the list and of no concern since I've closed. I would never recommend this team to anyone. I am a realtor in NJ and work with Lennar all the time. They've always had my clients best interest at heart and the reason that I went with Lennar. The service here in NJ has far surpassed what I experienced. I'm hoping by writing this, my issues will get resolved but not too optimistic. I've called many times and my calls go unanswered. Even the warranty company has not responded. I really wish that I hadn't bought with Lennar. I have many clients that relocate to Florida and unfortunately I cannot give a good recommendation. ... More

Our home buying experience started off on the right track when Breland was still in charge. Shortly after we signed our first contract, Lennar took over and that’s when things hit the fan. Delays started happening, incorrect installations for upgraded materials we paid for, complete lies to try and scare us from fighting back, multiple project managers quitting like it’s a revolving door. Lennar isn’t a company I would ever build with again. We went into this process with an open mind and came out burned time and time again.

From closing to getting settled in has not been a good experience. On closing day painters were still touching up the paint. The cleaner was at my home mopping and left the floor so wet it looked like the top of a lake. Response to customer care has taken over a month to get items fixed. The appliances are cheap the workmanship in probably a 7 out of 10. Probably would not purchase another Lennar home.

Home has a lot of issues to fix, starting and not limited to essential things as foundation, flooring and walls. Communication has been overall decent, however follow ups has been completed due to some of the first issues reported are still pending. At this time, after 2 months of bought the house, several items to fix are pending.

Lennar should work on improving construction quality. Builder’s quality check is a joke. Construction managers waits till the last moment or goes beyond closing of the house to perform the required corrections. As a result - rushed work and multiple iterations are required.

There were many construction issues with the house whenever I did my final walk-through on 2/17, when the house was set to close on 2/22. As this community does not “blue tape“, I was asked to email all of the issues to the construction manager so that repairs can be made prior to closing. They set another walk-through for 2/21, at 4:30 PM. When I got there, most of the issues were fixed, but there were still plenty others that had not been addressed. Regrading of the lawn was to also be done, and that did not happen. Quality manager became frustrated with my pointing of persistent issues, to the point where he stated “well if you don’t like it, you don’t have to buy the house.“ Now, a month of being here and I’m still putting some of these same issues through the warranty process. Lennar is now refusing to regrade the lawn unless it’s holding water for over 48hrs. As closing was set on 2/22 at 8 AM, there was no way that I could have another walk-through before signing, and that should not happen to a home buyer. Furthermore, the mortgage team sent an email on 2/15 stating closing would be on 2/22, and to have either a cashiers check or wire payment set up. Given this option, I opted for a cashiers check. I did not hear anything back from the mortgage team regarding details to closing, such as the time and place of where this would be done. Finally, my realtor reached out to the team. On 2/21 at 9:59 AM, I received an email from the mortgage team stating closing would be done remotely, and to have a wire transfer set up the day prior so that there is no delay in receiving the money; cashier’s check would not work with remote closing. I work Monday through Friday from 8 AM to 5 PM, so without proper notice I was unable to set up a wire early enough. I had to leave work early so that I can make it to the bank before they close at 5 PM, and set up the wire transfer. I planned to leave work 4 PM already because of the 2nd walk through, but instead had to stop at the bank first, so this in turn made me late to my second walk-through that was set for 4:30 p.m. (which added to the quality managers frustration and led to his unprofessionalism). While there’s a plethora of minor issues I could continue with, the point has been made. The moments leading up to what was meant to be a positively life changing experience as a new homebuyer, turned out to be disheartening and unnecessary let down. ... More

Lennar is supposed to replace my driveway since it was in horrible condition when I bought it. They have no problem pouring driveways for the new houses across the street but have yet to give me a date when my driveway will be fixed.

During the entire buying and building process communications from Lennar were non existent. Lack of choices in building upgrades. Lennar cut most all extra's including lighting, Very poor excuse for a custom builder. "Everything included" is a joke!

Buying a new home through Lennar was not our first time building a new home. While Lennar promotes "high end" packages, they fail to look at the whole picture. For example, the bathrooms had brushed nickel faucets, however, the toilet paper holder and towel rings were cheap chrome. The brushed nickel bathroom lights are the cheapest builder grade lights. Our hardwood flooring is covered in glue, and they have not been responsive about getting it cleaned properly. Transitions between floorings (the saddle) (tile & wood) is raised and creates a tripping hazard. I hope moving forward the company will be more responsive to requests and pay more attention to detail. ... More

Very low quality of workmanship, low quality of material everywhere.

Very dissatisfied with my yard. It has so many holes and bumps when it was laid. There are so many small things that wasn’t addressed after my walk and still waiting on materials to come in to fix them.

The purchase agreement process was the simple part in the buying process. After that everything was stressful. The home sales consultant was horrible to work with. Our home celebration walkthrough was not a celebration. Unfortunately our home was not ready to close. There was lack of quality work and the home was nothing compared to a model home. It has been 3.5 months since closing and some of the outstanding work is finally complete. The project manager is unresponsive and there is lack of communication between the sub companies and Lennar. We have also spot painted the house more than 3 time since closing because the quality of paint is awful. No one can touch the walls because that will cause marks. We will not consider Lennar new build ever again. ... More

Workmanship of the floors, walls, bathroom is bad. Multiple issues left unresolved . Floors creak and squeak like a 100 year old home

Slow response to service requests

We had issues with the salesperson reaching out and coordinating with our realtor. He did keep us up to date on the progress of our house, which was nice. Upon coming in we had power pulled during the final walkthrough and the construction manager told us it was the electrical company’s fault. Turns out it was his fault for not paying to have the post replaced after it was hit by their landscaper. Got straight lied too and the electrical company informed us he called when it happened but never submitted payment to them for a replacement. Then called the night before panicking because it hadn’t been replaced. So our closing got pushed back 2 days on a cross country move due to them. The caulk around the floorboards looks terrible. Not like a new person did it, like a 5 year old did it. The paint literally wipes off the wall. They tote a high amount of return customers but I cannot figure out how. If I just had a terrible experience or they really inflate their numbers. ... More