
Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18202 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Don’t do it. Go with another builder.
- Jason H.
- Verified HomeBuyer
- November 15, 2023
- Land O' Lakes, FL
Not worth the price. Workmanship and quality are poor, and customer service after closing is terrible. Find another builder.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Construction issues
- Jamie S.
- Verified HomeBuyer
- November 13, 2023
- Morrison, CO
A month later and we still have problems with construction that are slowly being addressed.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The best part of our experience with Lennar was Larry, our Loan Officer
- Calvin V.
- Verified HomeBuyer
- November 02, 2023
- Foley, AL
The first steps were great, signing contract and going through loan approval. The absolute worst part is walk through and closing. Lennar did a preliminary walkthrough with us and promised everything (and there was a lot) would be done by Final Walkthrough. Fun fact - final walk is scheduled 30 mins before closing. Needless to say, on closing/final walk day hardly anything was done. We were told by our Foreman Chris that it would ALL be done by the time we close. It was not …. We had paint all over our floors, a light switch was buried in the wall, paint all over our windows and ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cathy
- Cathy B.
- Verified HomeBuyer
- August 24, 2023
- Erie, CO
I was told that there would be blindes included for the house but they weren’t and there was NO discussion. Then the rain comes and I was hesitant to close because of the damage. I was assured that all would be takes care of. BUT the. Solar is on the roof waiting to be installed. I think that the quality of the home is not there ... The home that I moved from was built in 2013 and the quality is in that house. You have cut Back so much (no handles, lighting, fireplaces finish, flooring,carpet). The carpet upstairs in the house you can see the seams,When that was brought to your ...
Lennar responded:
Good afternoon Cathy, thank you for taking the time to share your feedback with us. We are sorry to hear you are disappointed.
If there are any outstanding issues, please do not hesitate to contact us at LennarCares@Lennar.com
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Go Elsewhere!!!
- Anonymous
- Verified HomeBuyer
- July 18, 2023
- New Caney, TX
The home buying process was a nightmare from having a processor who had been only been working for 2 weeks in his position to a lender who had only been working in hers for a month. Closing day I still didn’t know my closing costs, I’ve now been in my home a month. I’ve run into SEVERAL issues from a faulty breaker box, to a improperly installed garage door just to name a few. I’ve put in SEVERAL repair requests and not one of the items have been completed. The communication is horrible, if you need anything repaired be prepared to pay for it out of pocket because you will be completely ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad quality and poor customer service
- Christopher G.
- Verified HomeBuyer
- July 18, 2023
- Punta Gorda, FL
The quality of workmanship is a serious concern. Also the warranty work is not good either. I should have purchased from a better builder.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Too much negative parts to highlight. I would just say construction quality and customer service poor
- Breana Jaenel Delia H.
- Verified HomeBuyer
- May 09, 2023
- San Antonio, TX
Too much negative parts to highlight. I would just say construction quality and customer service poor
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
never again - look elsewhere
- Leslie S.
- Verified HomeBuyer
- April 21, 2023
- Wesley Chapel, FL
On day 1 we had a water leak because a pipe from the AC unit burst inside the house. Weeks of inconvenience and worry. The paint is already peeling. Issues with the washing machine and windows. Very sloppy workmanship with little or no supervision. There is more I could add.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst home purchase experience
- Howard F.
- Verified HomeBuyer
- April 18, 2023
- Fort Myers, FL
The worst home purchase I’ve ever had(2 previous). Went to walk through and there were numerous issues with the home. Was told that if I don’t close once they received the certificate of occupancy I would lose my deposit. It been almost 2 months since I’ve closed and there is still incomplete work. Too much back and forth with their subs.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sales, not the best on returning communication
- Robert K.
- Verified HomeBuyer
- April 04, 2023
- Indian Wells, CA
The quality of the materials and workmanship very poor.
Lennar responded:
Hi Robert, and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not good
- Anthony G.
- Verified HomeBuyer
- March 14, 2023
- Morrison, CO
They need to know how poorly these homes are built and so many incomplete items …
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Nightmare!
- Lisa B.
- Verified HomeBuyer
- March 12, 2023
- Summerfield, FL
The whole experience has been Terrible! We were supposed to close in August. Finally closed January 17th with a five page punch list. Now March and still trying to get things resolved. Lots of empty promises. Quality of workmanship is horrible. Nobody takes pride in their work and Lennar accepts that. We expected a not more from Lennar when building a $472,000 home. Would not recommend.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They thought I was someone else, insurance $$ was included in closing cost, yet the insurance company which is also apart of this network is planning to cancel the policy for non payment. No one can tell me where that money was distributed, not accountabl
- Marcia B.
- Verified HomeBuyer
- February 21, 2023
- Ocoee, FL
Read before signing and get a copy of all the payments made from the closing
Lennar responded:
Good afternoon Marcia, and thank you for sharing your experience, we appreciate your feedback. If there are still outstanding issues, or there is anything we can do to assist you going forward, please do not hesitate to contact us at Lennarcares@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible experience
- Christopher P.
- Verified HomeBuyer
- January 10, 2023
- Fort Myers, FL
Waste of money pay too dollars and the house is built with the cheapest materials. Sales people have no interest after ur contract is signed don’t even make sure you have everything that is supposed to come with your home. Just horrible.
Lennar responded:
Hi Christopher, thank you for your review, we appreciate you taking the time to share your experience with our team. If there is anything we can do to assist you going forward, please do not hesitate to contact us at lennarcares@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not good
- Clifford S.
- Verified HomeBuyer
- December 20, 2022
- Tampa, FL
I have been waiting for them to fix things for over a month now. My yard continues to flood they left a tree up in the back yard that is touching my house we paid for a premium lot and did not receive that. We are unable to even use our backyard due to the water rhe back yard retains. I am not gonna eat these cost for a 400k plus home. The home was rushed and there were many issues not tended to. Lennar knew the yard flooded Jamar said I may need French drains. Which tells me lennar knows about the flooding issue. As a first time home owner i wish I never dealt with lennar at this point. ...
Lennar responded:
Hi Clifford, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and want to apologize for the issues you have experienced with your yard. If this issue still needs to be addressed, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor and Disappointing Home Quality
- Anonymous
- Verified HomeBuyer
- December 06, 2022
- Fayetteville, GA
We're previously owned a Lennar home in Southern California. Pride was very apparent in the quality and workmanship provided in our Southern California home. However, here in Fayetteville, Georgia we're very disappointed regarding the workmanship in the home. Every time I think about the cost of the high cost of home and the cheap paint, the sloppy unfinished sealing in the molding, the visible cracks in the corners and cracks in the crown molding; as well as the floating tiles in the floor which crackle when you step on them makes me sick to my stomach. We've purchased 5 new homes in our ...
Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home and for the lack of communication from our teams. If there is still anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com so we can follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- John M.
- Verified HomeBuyer
- November 29, 2022
- Myrtle Beach, SC
The overall quality of the home is embarrassing. If Lennar could buy back the home today, I would gladly sell it! Too many things wrong to even begin.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
So many issues
- Ryan F.
- Verified HomeBuyer
- November 22, 2022
- Riverview, FL
Washing machine when on the spin cycle bangs the side The Dishwasher started smoking on the first use. The floors in the master bedroom squeaks very loudly as if it’s an old house. Paint on the carpet and tiles was told they be back to clean up. Of course no one came.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Fast builds - lots of issues. Builders don't care about the quality only quantity.
- Gilberto C.
- Verified HomeBuyer
- November 16, 2022
- Commerce City, CO
The buying experience was great, but once in the home, things starting to come up and fall apart fast. The walls are not straight at all, some are very noticeable. The drywall is bad, in some spots, you can see gaps, and builders wiped or used silicone caulking, making it impossible to paint without sanding out the caulking. When we got the house, you expect a "brand new home" in some way clean. Not this one. It was very dirty, so we hired a professional house cleaner. Builders aren't about quality and do not respect other people's property that has already moved in. We had several issues ...
Lennar responded:
Hello Gilberto and thank you for sharing your feedback. We are sorry to hear you had such an experience, please reach out to us at CorporateCustomerCare@Lennar.com with a description of all outstanding items so we can help you follow up with the local team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible experience previous purchase with DRHorton incomparable no problems!
- Barbara F.
- Verified HomeBuyer
- November 14, 2022
- Punta Gorda, FL
Terrible experience. Forced to close before property was completed. Still have many issues with quality of workmanship. Unsure of security of property with supposed open membership to non-owners for amenities. Review already submitted with same horrendous experience to Lennar. No response received.
Lennar responded:
Hello Barbara, and thank you for submitting this review and feedback. We want to apologize for the late response and for the many issues you have encountered. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Average to worse homebuying experience
- Raghav J.
- Verified HomeBuyer
- October 25, 2022
- Snohomish, WA
After we moved into the house the customer service has been below par. Major issues have bot been addressed and even after moving into the house for the last 2 months we are still waiting for issues to be resolved
Lennar responded:
Hi Raghav, thank you for sharing your experience with us. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very badly
- Joe Z.
- Verified HomeBuyer
- October 18, 2022
- Winchester, CA
Poor response to issues and takes to long to find someone how can respond you hear excuses like is not my job I agree but you should know one who supposed to help I am very disappointed off your professional response
Lennar responded:
Hello Joe and thank you for your comments. We want to apologize for the frustrations you have experienced and outlined above due to the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Deplorable
- Anna B.
- Verified HomeBuyer
- September 20, 2022
- Land O' Lakes, FL
Aaron was phenomenal and has done all that he can to try and make the best of an unpleasant experience; he has truly been the only Lennar representative who values customer service and should be moved into a position of higher responsibility. The remainder of our experience has been wrought with nothing but frustration with Lennar blaming trade partners, the market, etc. I would never recommend a Lennar home and we have purchased two in here last year with a similar experience.
Lennar responded:
Hi Anna, and thank you for sharing your comments about your experience. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Never again
- Vicki B.
- Verified HomeBuyer
- September 13, 2022
- New Braunfels, TX
The only good experience from working with Lennar was our salesman Jarrett. Any time we had a question he would respond immediately respond. Our build was delayed by 5 months which I do not blame Lennar…that was Covid. A week before we moved in we had so many issues and were told by Eddie and the contractor Ming would be fixed before we moved in….a month in new house and nothing was done..had to do warranty claims. Cheap appliances, poor customer service.
Lennar responded:
Hi Vicki, thank you for sharing your feedback. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very poor workmanship.
- Jeremy C.
- Verified HomeBuyer
- September 11, 2022
- Blaine, MN
Over 100 items that need repairs on a brand new home, painting, replacement windows, holes in bathtub, etc. I've been in the new house for months and can't get any traction on getting repairs done. I will never work with Lennar again and will never recommend Lennar to anyone. Very poor workmanship. Quality of work is a zero out of ten.
Lennar responded:
Hi Jeremy, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. Please send us a message at corporatecustomercare@lennar.com with the details of any outstanding items for us to be able to follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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