Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 16025 homeowner reviews to learn why they are the right team to build your new home.
Lennar
has 3.7 out of 5 stars in All Areas
16025 Reviews in All Areas
Customer Reviews
We had EVERY Appliance in our home changed, still waiting for parts from GE after 4 months. Everything that has been “fixed” has required an additional contractor to fix what the first one damaged
- Frank P.
- Verified HomeBuyer
- April 27, 2021
- Monroe Township, NJ
Call me. I’ll let you know why I’m not happy!
Lennar responded:
Hi Frank, thank you for sharing your experience with us. We are sorry to hear about the issues you have faced with the GE appliances in your new home. Please send us a note at corporatecustomercare@lennar.com with any details you can provide for your home, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Waranty request not fast enough and quality not good
- Jerry W.
- Verified HomeBuyer
- April 22, 2021
- Davidson, NC
Waranty request not fast enough and quality not good
Lennar responded:
Hi Jerry, thank you for taking time to write this review. We are sorry to hear about the issues you have expressed with Customer Care and quality issues with your home. If there are any items outstanding you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They are not trustworthy. They tell you they will finish items and then do not. They want to take your money and then leave you hanging.
- Anonymous
- Verified HomeBuyer
- April 21, 2021
- Mt Pleasant, SC
Absolutely the worst experience we have had in the 7 home we have purchased.
Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your poor experience with your new home. We certainly want to assist with any items requiring attention. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide regarding the outstanding issues you may have. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
How fast they literally threw my home together was sickening.
- Tekeria S.
- Verified HomeBuyer
- April 20, 2021
- Summerville, SC
I would never buy another home built by Lennar. EVER.!!!!!
Lennar responded:
Hi Tekeria, thank you for sharing your experience with us. We are sorry to hear about your disappointment with the completion quality of your new home. If you have any particular issues that require attention, please send us any details you can provide at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
not what it seem
- Anonymous
- Verified HomeBuyer
- April 07, 2021
- Clovis, CA
didnt get what i wanted end results were sub par
Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about your disappointment with the end results of your new home. If there are outstanding items requiring attention, please send us a note at corporatecustomercare@lennar.com with any additional details. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unsatisfied New Home Buyer
- Jasmyn A.
- Verified HomeBuyer
- April 07, 2021
- Wake Forest, NC
The quality of the home appears to be great on the surface, however after less than 2 months in the home, things started to fall apart. Cracks started to appear on the walls and ceilings. We can also see all of the lines coming from wood planks in the ceiling and on the walls. They also didnt sod the entire backyard and put pine straw in the non-sodded area, stating that "grass will have trouble growing there". However, we hired a landscaper and was told differently. The tubs and showers had scratches and yellow paint spots all over them. It looks like they used the cheapest materials that ...
Lennar responded:
Hi Jasmyn, thank you for taking the time to leave a review of your experience. We apologize for the issues you have expressed regarding the quality of your new home. If there are any items requiring attention, please send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Quality Control bad in construction
- Jorge M.
- Verified HomeBuyer
- April 07, 2021
- Converse, TX
Quality Control bad in construction
Lennar responded:
Hi Jorge, thank you for the review. We are sorry to hear about any quality control issues you have experienced with your new home. Please contact us at corporatecustomercare@lennar.com with any details you can provide, if there are outstanding items that need attention. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - For the purchase price paid, the quality, workmanship and customer
- Melanie T.
- Verified HomeBuyer
- April 07, 2021
- Suwanee, GA
For the purchase price paid, the quality, workmanship and customer service, the home was overpriced. I am still having issues.
Lennar responded:
Hi Melanie, thank you so much for sharing your review. We are sorry to hear about your disappointment with the quality of your new home and any issues you have experienced with your customer care team. If there are any issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible quality
- Forrest M.
- Verified HomeBuyer
- April 07, 2021
- Mount Dora, FL
4 months later still working on the same issue, plus a ton of new ones!!
Lennar responded:
Hi Forrest, thank you for the review. We apologize for any frustrations you have experienced with the quality of your new home. If you would like us to follow-up on any outstanding items, please send us a note at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Peggy is great! Rest of team horrible!!!!!!
- Hussain I.
- Verified HomeBuyer
- March 31, 2021
- Woodbury, MN
Peggy is the best!! Rest of the Lennar team are horrible if there a word worst then horrible I will use it. Since we moved in we have requested multiple times for certain services and only once a service was full filled. We are still waiting on so many other service we’ve requested and their is no follow ups. They are few urgent service requests we have requested that are pertaining to dangerous materials on our roof and driveway and after several requests their is still no one came to check on the request. An entire door that goes to our basement is out off shape including the entrance and ...
Lennar responded:
Hi Hussain, thank you for sharing your experience with us. We are sorry to hear about the frustrations you have expressed regarding communication and completion of outstanding items for your new home. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Totally Disappointed....
- Jerome L.
- Verified HomeBuyer
- March 31, 2021
- Venice, FL
Lennar has failed to live up to their promises and reputation... I wish I never purchased these units....
Lennar responded:
Hi Jerome, thank you for leaving a review. We are sorry to hear about your disappointment with your new home. If there are any outstanding issues requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The lack of concern to detail when building
- James L.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Pay close attention when having your home built, do your inspection throughout entire building. Hire your own inspector. The construction don't care about your home. The worst nightmare in my life. No respect toward the new homeowners..
Lennar responded:
Hi James, thank you for taking the time to leave a review of your experience. We apologize for any issues you have faced with your new home. If there is anything we can do to assist, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Very bad quality issues with this builder
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- Clermont, FL
Very bad quality issues with this builder
Lennar responded:
Hello, thank you for sharing your review. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Throughout the entire process there was very poor communication.
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- Tampa, FL
Throughout the entire process there was very poor communication.
Lennar responded:
Hello, thank you for sharing your experience. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Worst company ever!
- Lori F.
- Verified HomeBuyer
- March 23, 2021
- Wimauma, FL
Worst company ever! Wouldn’t recommend to my worst enemy!
Lennar responded:
Hi Lori, thank you for leaving your review. We apologize for any issues you have experienced with your new Lennar home. If there are any items requiring attention, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever !
- Pedro B.
- Verified HomeBuyer
- December 01, 2020
- Miami, FL
Cheap materials, a lot of problems and lack of effective response!
Lennar responded:
Hi Pedro, thank you for taking the time to leave a review. We would like to apologize for any difficulties you have experienced with your new Lennar home. If there is anything you would like us to follow up on, please send us a message with any additional detail you would like to provide at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - This has been a nightmare, leak in the ceiling (still kit fixed)
- Matthew L.
- Verified HomeBuyer
- November 17, 2020
- Parkland, FL
This has been a nightmare, leak in the ceiling (still kit fixed) not wired for cable/WiFi, mold in the attic, total lack of response.
Lennar responded:
Hi Matthew, we would like to thank you for the review. We apologize for the issues you expressed with ceiling leak and lack of response to service. If you could please send us a message at corporatecustomercare@lennar.com with your contact information and any outstanding issues, we will follow up on your behalf. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - The window is not completed, the bathroom leaks and the washbasin
- Yuesheng W.
- Verified HomeBuyer
- November 13, 2020
- Winter Springs, FL
The window is not completed, the bathroom leaks and the washbasin cabinet is damaged
Lennar responded:
Thank you for taking the time to leave a review. We are sorry to hear about the incomplete items and issues with your new Lennar home. Please send us a message directly at corporatecustomercare@lennar.com with any additional details you can provide, so we can follow up with the appropriate team for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No warranty service!
- Ching H.
- Verified HomeBuyer
- October 20, 2020
- Katy, TX
Asked several times to the office manager, who is not responsible for any warranty service call and has never returned or suggested where to call for the warranty repairs!
Lennar responded:
Hi Ching, thank you for leaving a review. We are sorry to hear about the issues you have experienced with warranty items. Please reach out to us at corporatecustomercare@lennar.com with your contact information and any outstanding items and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - worse builder
- Bernard B.
- Verified HomeBuyer
- October 06, 2020
- Parkland, FL
worse builder
Lennar responded:
Hi Bernard, thank you for the review. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com with additional details. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Don't buy from Lennar
- Bonita C.
- Verified HomeBuyer
- October 01, 2020
- North Las Vegas, NV
It was a nightmare from beginning to end. I could write a book about the horrible experience we have had with the entire home buying process with Lennar. They threatened to sell my home to someone else if I didn't come here, from NC and close when they wanted me to during the "Peak" of Covid-19 here in Las Vegas, now I wish I had let them do that!! I would NEVER recommend them to anyone! Construction was not performed properly, painting was atrocious, flooring was also terrible, many other things were wrong and I'm here 4 months, with very little fixed at this point. I wish I could get my ...
Lennar responded:
Hi Bonita, thank you for sharing a review of your experience. We are sorry to hear about the poor experience you had during the purchase of your new Lennar home. If you could please send a message directly at corporatecustomercare@lennar.com, with any additional information you would like to provide, we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cheap, cheap material....Wish I had looked up Lennar before buying their home.
- Covena C.
- Verified HomeBuyer
- September 24, 2020
- Riverview, FL
It hasn’t been 5 months and our cabinets are ready to come off the wall. I wished I had did more research on Lennar construction.
Lennar responded:
Hi Covena, thank you for sharing this review. We would like to apologize for the frustrations you have experienced with the cabinets in your new home. Please reach out to us directly at corporatecustomercare@lennar.com with any additional information you can provide, so we can follow-up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst builder ever
- Timothy S.
- Verified HomeBuyer
- September 24, 2020
- Goose Creek, SC
I had Lennar build me a home in Liberty Village Goose Creek, SC 5/2020 and what a terrible unprofessional experience it has been. Do not allow them to con you into closing when there is outstanding work or issues that remain. They will tell you they guarantee they will fix your issues, and that problems are tracked by the Charleston office, and then blow you off as they did us after closing. Look them up in Better Business Bureau and Consumer Affairs. Their work in Florida is even worse than SC. Definitely go with another builder. The floor in the picture is where my dresser sits on top in ...
Lennar responded:
Hi Timothy, thank you for sharing your experience and detailed notes. We would like to apologize for the issues you have listed with your new Lennar home. Please send us a note directly at corporatecustomercare@lennar.com, with your contact information, so we can follow-up on these items for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor customer towards the wants of home purchaser
- Michael B.
- Verified HomeBuyer
- September 09, 2020
- Saint Augustine, FL
We purchased a Lennar homeMay 5th, the salesperson was well aware of our wants for the home we purchased. We are unable to act on these wants since the salesperson never made us aware of an easement at our property along with 5 more adjacent homes. None of us were made aware of the easement until architechiral requests were submitted. The trustworthiness of the sales people are questionable. We have had to call the warranty people over the last 3 months for many failures in the building process. We are not even acting on some of the failures in the building process due to the disturbance ...
Lennar responded:
Hi Michael, thank you for taking time to share this feedback. We would like to apologize for the lack of communication you outlined during your purchase experience. Please send us a message at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Very unhappy home owners.
- Elda E.
- Verified HomeBuyer
- September 08, 2020
- Sparks, NV
Very poor responses from the site foremen. Tom and Larry have e poor follow through.Very unhappy that we purchased with Lennar
Lennar responded:
Hi Elda, thank you for taking the time to share a review. We apologize for the communication issues you experienced. Please reach out to us at corporatecustomercare@lennar.com with any additional information you could provide, so we can review and follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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