Lennar Reviews

Quality of workmanship extremely poor and problems since the day we moved into our new home. So far Lennar has been responsive in addressing these issues.

Our sales person was the worst but our building manager was absolutely great

We have had multiple issues with this house - too many for the price. Customer service is always quick to respond, but getting quality work is another story. The most on-going issue...I still have not been able to get another router to improve my internet (we've been in the house almost 2 months). They supplied us with 1 router that is good for 2000 square feet - our home is almost 3,200. This is our 3rd new house and we will never purchase a home from Lennar again.

Dealing with the sales person was difficult. She told us the house will have a few things and then on closing they were asking more money for the things that should be included. They did not allow us to move the data points around the house and did not allow us to add more data points in rooms where it was needed. We found the process difficult and not to our full satisfaction. We are planning on getting extra work completed after closing. If you plan on getting a Lennar home make sure you are in touch with the project manager to be sure the process is going according to plan. The sales person would not even allow us to talk to our project manager. We were not satisfied with the process. ... More

Dealing with loan officer and title were such a pain. Poor performance, wanted evidence for everything just in case it won’t qualify and at the end it was all unnecessary paperwork. My home was finished and still needed to get clear. On this crazy sellers market. Cheap materials, poor quality of craftsmanship. Better off to go with a better builder. Lesson learned.

Too much hidden information that you must frantically discover with no help. Attempts at contacting help always fail with no assistance. Most assistance comes from neighbors.

When I bought this house, I have been told no co-op (buyer’s agent commission). But recently my neighbor told me they had co-op for the real estate agent! And we almost bought the house at the same time at the same street! It is not fair, builder treats buyers differently!

We love our home it’s everything we envisioned it to be. We believe that lennar could have handled business better. We closed almost 3 weeks after our tentative closing date due to last minute paperwork we had to produce after we did our walk through. It was very inconsiderate of Lennar because they new we traveled from Chicago for the closing not knowing that the loan was far from being approved. The delay in our home process even pushed us into a different percentage rate. We feel that things could have been dealt with completely different. My husband and I both missed time from work because of this, if we would have known ahead of time that more paperwork was needed we could have stayed in Chicago until everything was cleared. Staying 3 weeks in a hotel, eating out everyday, and hike in percentage rate made this process way more expensive then we cared for. We love our home, but Lennar made the process hell due to being so inconsiderate. ... More

The home is nice with the exception of the issues Horrible experience being told a few days before that we no longer qualify. We have moved in, and even though Lennar may fill the issues in the house are minor, but for the price we are paying it becomes more of an inconvenience because now I lose pay due to the service time schedules, virtual etc. are usually before I get off work, so I lose more money due to timing. I appreciate the courteous Lennar group, Jen, Jenni, Jodi, Julie, Rich. Even though their kindness did not help the experience, it didn’t made it worse speaking with kind respectful people. Thank you. ... More

Everything was pleasant except the experience with Lennar Mortgage. The loan officer was clueless about what was going on. I worked with Lennar Mortgage before but they were all knowledgeable and were prompt. This was a very bad experience.

The home buying experience was very frustrating. Our home was delayed by 4-5 months while other homes on same street that contracted 3-4 months later were finished earlier. Compared other homes we’ve had built, It appeared that Lennar just slapped stuff together so they could close. Now we have to deal with it through the warranty process which is inconvenient. Examples are broken window, front door doesn’t line up with hopes drilled, no hardware on the door, island 3/4 inch lower on one side, floors stained, no address plate on outside, and I can keep going. We spent alot of money to move here and bought a new house so we wouldn’t have to deal with this stuff. We were told many things were on back order but when we called the distributor directly they had no record of an order being placed. I will say the warranty department has been responsive and Nekol does a good job. Our comments are consistent with the experience of every homeowner we’ve met. The bottom line is we would not buy from Lennar again, ... More

It was 14 month of screw ups and problems. Being told things that would or will never happen. Very frustrating and expensive for us to find a place to live for all the months. When I called to complain about the length of time it was taking I was told very sarcastically that I should read the contract and they have 2 years to build the house. It was screw up after screw up until Rob took over as superintendent. I would never ever recommend Lennar to anyone

Will not be buying another home from Lennar with the current market. Not a buyers era

Too much paperwork and the amount of time required to keep informed were unreasonable.

The home itself is beautiful and the quality is impressive and everything we wanted. The buying and financing process was a non stop headache of poor communication and blatant deception. Supply chain issues and construction delays are very difficult to handle especially since they are not properly communicated. Waited 4 weeks for an essential steel beam to be delivered just to wait two more weeks for work to start again after delivery. Throughout that entire time the Lennar team blatantly lied about delays and timelines. We love our finished home. Would not recommend anyone building a new home in this current market at this time without knowing when they say 5-6 months they mean 8-9 months. Still waiting on several items to be completed months after moving in. ... More

There were too many defects and incomplete issues with the home when we had a 2 hour orientation. Instead of being able to pay attention to the orientation we spent the time placing blue tape and could’ve used many more hours. One the final acceptance walk a week later it was better but still needed more than the 2 hours allocated to mark. Issues. It was clear that Lennar project managers failed to provide quality control of their vendors and also failed to inspect and make punch lists before we inspected the home expecting Us to do that. We provided 3 weeks full access to the home for Lennar to fix their issues after closing, but instead of project managers going through the home and doing quality control they only attempted areas that they documented as being punch list yet there were many more issues that were discussed but failed to document. Many issues were completed but there is still work after 7 weeks that are not complete. Blue tape on issue was removed and not repaired. Shabby repair of other items. Work ignored after multiple discussions with representatives. We are struggling with regard to how major items in the home work due to failure to provide the correct amount of time for orientation. We are now being advised to submit punch list items with the warranty process. This is punch list not warranty! In hind sight we should not have closed on the home until Lennar had completed punch list, which would have provide the leverage needed for Lennar to complete the home in a quality manner. ... More

Not happy at all return the house I would

This is my third Lennar Home, the loan process is not that great. And the overall experience is satisfactory.

Closing delays, could not find out what the cause was. Reached sales manager and got the usual answer, everything is blamed on COVID effecting supply's. Everyone I spoke to appear to be following a script in answering my questions. Finish work is below average, crack in garage floor (told it was normal) at first walk thru. Large gaps in crown molding and base board corners, caulk is already cracking and I will need to repair. (Lennar's answer as always is its in spec) The upstairs HVAC return air duct was not installed at the time of the first walk thru, completely missed by construction manager. Banister splintered, stain from banister spilled on stair carpet, and on and on. After closing and moving in we discovered large gap in front door seal, still being worked on. Kitchen Cabinet is coming apart in corners, small countertop front left corner broken and appears to have been glued back on in an attempt to repair. Water meter box missing, HVAC system lines entering house are not sealed/covered. Paint is very thin and not washable. All interior door hinges were missing screws. Large gaps between molding and cabinets (all). The media cabinet is a joke, not usable as installed, only two cat 5 lines installed, one in living room and the other on the wall next to refrigerator. Builder would not install additional cat lines. Options that had been added, but could not be deleted were very expensive. HDMI cable and electrical outlet mounted on living room wall 65 inches from the floor, $800 option. Under counter lights $1400 option. All builders in this area add items at ridicules prices. Take it or don't buy. Our previous house sold quickly and we were in an Air B&B, furniture in storage for 2 months, other wise would not have closed. I'm 75 years old and did not expect to do all the finish work and repainting needed in a new home. I will say, so far Lennar's customer care (warranty) people have been helpful and pleasant to work with. ... More

The workmanship and cleaning is not good as expected, the design changes were not informed and when asked, no good responses. Lot of gaps, nail spots in wood works, didnt provide a great feeling of job well done ! .. The trust about the builder went down !

The builder included the appliances and it is a smart home!

Lennar does a good job of informing you of the home buying experience: no changes, no alterations, no need to haggle over additions, etc. You get a walk through of the model home which was mostly, but not totally, identical to the finishings and workmanship of your soon to be home. The selling agent was very friendly, knowledgeable and overall helpful through the process. The mortgage agent, although we didn't end up going with them because of other issues, was quite good and would even consider using them in the future. The construction manager was rude, but has an understandably hard job. However, the construction of the home was difficult to watch, from preroof all the way through completion. The "rough it" crews, sure are rough. The workmanship and quality of framing was subpar and I know this is a "builder" quality home, but just know that it REALLY is. No getting around that. The plumbers and electricans make quick drills through the house to run electrical and plumbing often leaving behind mistakes that get corrected with 10 or more stud guards. When these issues are pointed out the standard answer will be "this is all passes inspections". If you know this going in, it's still hard to see. You want your home to be perfect and although you're not seeing these things when it's finished, you know they are there. The drywall and finishings are fine, but very cheap. The trim was embarrassingly small for the size of the home, the appliances are lower end and the lighting is basic. The wall color wasn't our taste. I think Lennar should improve on the styling and design of fixtures etc. They don't have to spend a lot to get something more modern and in taste. But again, we knew all this when we purchased, it was still hard to stomach even though we knew about it. Overall, it really is a 2 star. Not absolutely terrible, probably a good purchase, but hard to stomach when you're paying thousands of dollars to change basic things that could have been changed during the building process. I think if they invested only 10% more in the design of the home and allowed some small changes on our dime, like wall color and cabinet color, allowing us to insulate the garage, etc. it would have made the experience at least one star if not two better. ... More

We purchased a model (Prescott) that Lennar did not model on-site at the community we were buying in. Therefore they used a virtual 360 Tour online to let us “walk through” the home virtually. They assured us that the online tour represented the home accurately. The tour showed several high-end structural options in the home such as a gorgeous butlers pantry with glass faced cabinets, and dual shower heads/controls in the master shower, as well as tray ceilings in several rooms. Keep in mind that Lennar is an “everything’s included” builder so their models are “what you see in s what you get” unlike most builders where everything in the model is an expensive option. However when our home was built, they had omitted all of these nice features and then stated that they had made a “running change”. They show me some practically microscopic fine print at the bottom of a floor plan I’d initialed stating that they could deviate from the floorplan at will. So they essentially removed about $25,000 worth of the homes nicest features, and told me that I was simply out of luck. They also be home without rough in plumbing in the basement. Mind you this is almost $1 million home, and Rough-in plumbing is in very basic feature with every other builder. This additional omission of the Rough ins, will make finishing them basement far harder and more costly. Mind you, all of their model homes showed rough in’s. I raised hell, and I escalated this to the president of Lennar for the state of Colorado, and after a ton of protest, he gave me an insulting $5000 credit, in Lou of almost $30,000 worth of features that they had unscrupulously omitted from my home. Buyer beware with this builder!!! ... More

Closing was pushed four times due to labor and material shortages which is understandable but they were only concerned about their ability to close on their schedule and had little or no concern for our schedules as we were flying in from out of town to do the final walk through and close We spent lots of time and money changing flight and hotel and rental car plans. I would not buy. a other Lennar home due to this experience. No options for anything. We are building our new home in Babcock ranch with another builder

The house is fine. The lending process with Lennar is a complete nightmare. It's never good when I'm forced to threaten with legal action while dealing with a loan officer. The closing date was stalled for 4 days due to Lennar's ineptness in this matter. I would definitely recommend using another finance group if you can get a decent rate.