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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 16025 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

16025 Reviews in All Areas

Ratings by Category

Overall 3.7

Quality 3.4

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Horrible Follow up and Feedback

  • Corrie B.
  • Verified HomeBuyer
  • May 29, 2020
  • Wimauma, FL

I have been dealing with an open issue at my new home since we closed on 10/21/2020. I have in writing that if the front and back yard does not grow correctly, Lennar will replace. I have a huge gap in my front door, I was told the part is on back order and they will get back to me soon. its been 6 months that we have lived with a gap that you can see daylight from, 6 months. they are unfilled holes in the front of the house above the garage, the front shingles were put on with very little workmanship! I was told the excess glue and shingle would me cut off/wiped away, that never happened and ...

Lennar responded:
Hi Corrie, thank you for outlining the issues you have experienced. We apologize for the delays and communication issues you detailed. Please send us a note at corporatecustomercare@lennar.com with any additional information you could provide, so we can review and follow-up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Poorly built home.

  • Michael B.
  • Verified HomeBuyer
  • May 26, 2020
  • Vero Beach, FL

Poorly built home. Horrible customer service. would never buy another Lennar home

Lennar responded:
Hi Michael, thank you for taking time to share this feedback. We apologize for the frustrations you have experienced and would like the opportunity to follow up on any outstanding items. Please send us a message at corporatecustomercare@lennar.com with more details. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Had I to do it all over again

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2020
  • Myrtle Beach, SC

Demand to have access to every phase of construction. If you are an absentee buyer, hire a home inspector to oversee the project.

Lennar responded:
Thank you for providing this feedback. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar is the worst builder

  • Karen D.
  • Verified HomeBuyer
  • May 05, 2020
  • Durham, NC

I have nothing but poor things to say about Lennar and I would tell people to NEVER purchase a Lennar home. The quality of workmanship and Material is below grade the house is way overpriced for the quality and products used in the home. There is zero trustworthiness, they have the worst sales people and construction people and they don't respond at all to any issues during the building process. They deserve much less than a 1.

Lennar responded:
Hi Karen, thank you for taking time to share your feedback. We are sorry for any difficulties and disappointments you have experienced. Please email us at corporatecustomercare@lennar.com with any additional details you'd like to provide, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad builder

  • Anonymous
  • Verified HomeBuyer
  • April 29, 2020
  • Saint Cloud, FL

Walls are off centered, basebroad are crooked, bad craftmanship all across the broad, all they want is your money; no one took the time out to make sure that the house structure is centered properly. It is a pain the be dealing with: toilets weren't flushing properly, dry lawn, spiders, ants, and bugs all over your home. cracked bathroom mirror, chipped bathroom tub, chipped appliances, long grooved on window, etc. It is a pain living in our new home and dealing with all these issues so early; no one takes the blames.....

Lennar responded:
Thank you for sharing your feedback and experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

HORRIBLE, HORRIBLE, HORRIBLE!

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2020
  • Winter Garden, FL

This is our 3rd home we have built. 1st Richmond American, 2nd Standard Pacific and 3rd Lennar. From the purchase process to construction to workmanship to customer service we have had a horrible experience with Lennar. We thought we knew what we were getting into having built homes before but this was by far the worst all around.

Lennar responded:
Thank you for providing this feedback about your experience with Lennar. We are sorry to hear about the difficulties you described. If you have any outstanding items that you would like us to review for you, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad service

  • Chris A.
  • Verified HomeBuyer
  • April 22, 2020
  • Vero Beach, FL

Sales was great at making everything seem perfect. But the house we got had unpainted surfaces, bad craftsmanship, and cheap carpeting that’s falling apart. I would be wary of using Lennar again

Lennar responded:
Hi Chris, thank you for your feedback about the issues with the customer service team in your area. We apologize for any difficulties you've had. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow-up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst Builder Ever

  • Yomaris C.
  • Verified HomeBuyer
  • April 17, 2020
  • Davenport, FL

I regret buying with Lennar every single day. Materials used for construction are extremely cheap. Customer service and guarantee suck: stay away from this company

Lennar responded:
Hi Yomaris, thank you for sharing your feedback with us. We sincerely apologize for the disappointment you have experienced. Please send us a note at corporatecustomercare@lennar.com with anything outstanding and we will follow up with the management team for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Waist of my VA home loan

  • Ben B.
  • Verified HomeBuyer
  • April 15, 2020
  • Riverview, FL

If I could do this all over again I would definitely go with a different builder. The home that me and my wife purchased was very cheaply built. I waisted my VA home loan and I wouldn't recommend anybody to buy a home from them. They use cheap contractors to build and fix things so you pretty much get way less than what you pay for. I've been complaining about different issues shortly after moving in.

Lennar responded:
Hi Ben, thank you for your feedback about your experience. We are sorry to hear about the issues you have experienced with your new home. Please send us a message at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst

  • Candace B.
  • Verified HomeBuyer
  • April 14, 2020
  • Fort Lauderdale, FL

I have had a horrible experience! The worst ever. I would never recommend this company to anyone. Within 3 months of owning home I have had 2 water leaks. One was my roof on a 5 month old home! I hate this home can’t wait to get out of it.

Lennar responded:
Hi Candace, thank you for your feedback about your experience. We are sorry to hear about the issues you have experienced with your new home. Please send us a message at corporatecustomercare@lennar.com with details of any outstanding items and we will research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

When will the issues with my home be addressed?????????????

  • Raymond M.
  • Verified HomeBuyer
  • April 09, 2020
  • Minneola, FL

From the beginning of building our home to this day, I have had issues with building my home. It started with not being able to upgrade our kitchen, even though I was the first person to pick a lot in the new phase. I later find out that others were able to pick the upgraded kitchen. I then had a home inspector check on the home before drywall and found 30 plus items that needed to be addressed, which major items were not addressed at the time when it was easier for everyone, but later when drywall was already installed. I closed on the home and was unable to enter the home due to keys not ...

Lennar responded:
Hi Raymond, thank you for sharing your feedback. We are sorry to hear about the quality issues and difficulty in having work completed. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible a nightmare

  • Karina M.
  • Verified HomeBuyer
  • April 08, 2020
  • Kissimmee, FL

If I could do this all over again and the house was Free I wouldn’t go Lennar!!! Save yourself the headache! Please go with another builder. I could write a book with how many things went wrong from the loan process to now . I bought my home nov 2019 and I still cannot use my master bedroom because of poor worksmanship DO NOT BUY LENNAR ! Truthfully they don’t even deserve one star.

Lennar responded:
Hi Karina, thank you for your feedback about your experience. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Defective lights, 2 missed appointments & an untethered toilet after 90 days in our new home

  • Gisela C.
  • Verified HomeBuyer
  • April 08, 2020
  • Maricopa, AZ

Your survey arrived a little before ‪4:30‬ this morning, and shortly AFTER the Lennar contracted cement crew working on the lots behind our house. They were here ‪at 4:20 am‬. I know these are extraordinary times we are living in, however, I don’t believe those circumstances warrant a pre-dawn work site start with loud equipment and lights shining into our home. Nor does it excuse the complete lack of follow-up communication from Lennar regarding our ongoing defective lighting, untethered toilet, & two missed appointments to correct our warranty issues. Unless of course this survey is ...

Lennar responded:
Hi Gisela, thank you for your feedback about your new home and overall experience. We are sorry about these difficulties you have faced. Please email us at corporatecustomercare@lennar.com with any outstanding items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • John T.
  • Verified HomeBuyer
  • April 07, 2020
  • Winter Garden, FL

We found the quality of craftsmanship is marginal to say the least. Repair projects are still not completed after almost five months. As an example the holes in our outside gable were patched months later an now appears to be coming undone and we are still not able to use our two bathtubs due to improper installation. Lennar’s communication process needs to be restructured to reflect vast improvements.

Lennar responded:
Hi John, thank you for sharing your feedback. We are sorry to hear about the quality issues you described. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Problems with the house since before I moved in

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2020
  • Riverview, FL

Issues have not been resolved from November of 2019 it is now April 2020

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear you are still experiencing issues with your home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - The house itself has a serious problem.

  • Hak K.
  • Verified HomeBuyer
  • April 07, 2020
  • Sugar Hill, GA

The house itself has a serious problem.

Lennar responded:
Hi Hak, thank you for taking the time to share this feedback. If you could please email us at corporatecustomercare@lennar.com, with additional details about the problem you are experiencing, we would like to follow up for you. Thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2020
  • Cary, NC

I wouldn’t recommend this builder.

Lennar responded:
Hi, thank you for taking time to leave a review. Please send us a note with any items you would like addressed at corporatecustomercare@lennar.com, so we can follow-up. Thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Never again

  • Eric J.
  • Verified HomeBuyer
  • April 07, 2020
  • Winter Garden, FL

Never again will I do business with these people, ever again. poor construction with numerous issues after sale. Would never recommend them to even my worse enemies

Lennar responded:
Hi Eric, thank you for taking time to share your experience. We would like to apologize any inconveniences you have experienced. Please send us a message at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst new home purchase ever

  • Thomas H.
  • Verified HomeBuyer
  • March 31, 2020
  • Saint Cloud, FL

We signed our contract for a new home in 2/2019 and were told that we could expect closing to take place sometime around mid-November. When we received an email that our closing date had been pushed up to 10/1 we were thrilled. However in walking it privately we found several items that were incomplete, so we documented them with photographs and sent the information to our sales rep; upon review the closing was pushed back to 10/15, understandably. We had our NHO (New Home Orientation) on 10/14 and there were issues notated on the form with the customer service coordinator, the most serious ...

Lennar responded:
Hi Thomas, thank you for providing this feedback about your experience. We appreciate the details you included and are very sorry to hear about this. Please email us at corporatecustomercare@lennar.com if there is anything we can do to assist. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The WORST Experience

  • Yarilka H.
  • Verified HomeBuyer
  • March 31, 2020
  • Davenport, FL

I can’t believe you have the audacity to ask me to review my experience when we closed the home 4 months ago and my property still NOT done. Starting from our New Home Orientation the house was barely put together without appliances, forcing us to close because your fiscal year was due un November, not caring about the buyer experience whatsoever, to constantly argue with the incompetent staff for the things we already paid for and them arranging contractors to come to our property without consulting with us, having to lost weeks of work just waiting for someone to show up. I still have ...

Lennar responded:
Hi Yarilka, thank you for providing this feedback about the workmanship and outstanding items in your new home. We are very sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Purchasing a home from Lennar

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2020
  • Duluth, GA

This has been one of the worst home-buying experiences In which I have ever participated. Terrible, sub-par workmanship from especially the woodworkers, painters, And cabinet maker/installer.

Lennar responded:
Thank you for your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

They promise things that are always late I moved in my house month ago

  • Khaled Z.
  • Verified HomeBuyer
  • March 31, 2020
  • Parker, CO

I moved in my house and playing catch to fix it everyone is late or never show up I have to chase them around to fix everything there is so much that u forget so that way they tell you soon your out of the warranty

Lennar responded:
Hi Khaled, thank you for providing this feedback about your new home. We are sorry to hear about the delays you've experienced. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New home owner

  • Cheo-Lee L.
  • Verified HomeBuyer
  • March 31, 2020
  • Peachtree Corners, GA

1. Customer service representatives have extremely poor service, closed service tickets with out get job done. Very lack responsiveness! 2. Quality of all kitchen equipments poor and malfunction, customer service has no knowledge of how to fix it and refused replace malfunction machine. 3. The quality of the town home does not match to the value or worth for the purchase. 4. The quality construction poor- regrettably made wrong decision. The existing homeownerS are not not happy!

Lennar responded:
Hi Cheo-Lee, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very bad experience

  • Yong S.
  • Verified HomeBuyer
  • March 31, 2020
  • Tampa, FL

They did not kelp their promise to fix things before closing. And they even did not fix things after closing. Never buy new from them or will not sign closing documents only after they fix everything.

Lennar responded:
Hi Yong, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyers Remorse

  • Felecia P.
  • Verified HomeBuyer
  • March 31, 2020
  • Raleigh, NC

I purchased my home as is with 3 months left on the structural warranty but Lennar has denied every warranty claim. Bent metal roofing, missing chaulking around windows and siding, and squeeky subfloors in a 2 year old home are the unsatisfactory workmanship that Lennar refused to repair.

Lennar responded:
Hi Felecia, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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