Lennar Reviews

Unfortunately, the items that we pointed out through out our building process were not addressed and then during our NHO and final walk thru all items were still not addressed and now we are 45 days since closing and we are still having to work thru these issues. Overall the quality of the contractors you contract with is below subpar and the fit and finish on the house is just not good. We would not recommend Lennar to our friends and family.

I have toured numerous Lennar model homes in the past and decided to purchase a new construction home with them. I signed the contract in 2021 and they unfortunately transitioned to an inventory system where you have no choice in a lot of the main features. This includes the front elevation type and color scheme. This applies to a lot of the other options as well. During the celebration and the early days after moving in, we noticed a lot of quality issues. Almost all of the door handles, some of the light switch plates, some of the floor vents were crooked. The installers did not even use a level. One side of the fireplace had the stones stacked in glaringly crooked manner. One of the front porch pillars had a large dent the size of a grapefruit. The garage door frames have a lot of dings and scratches. An electrical outlet was not working in the basement bathroom. The electrician admitted to an error in wiring which was not noticed during installation. The central vertical wooden corbel in the front of the house has a large crack. I don't know why it was installed in this condition. When we moved in, I was given the wrong garage door code. The garage itself was dusty and had dried grass and debris along the sides. There was not sod yet and it took a month for Lennar to clear the front yard area of construction debris and trash. It is unfortunate that when it was my turn to buy a Lennar home, I did not get the quality I expected. I was told the exterior issues will be addressed when the weather gets warmer. I hope Lennar follows through and redeems itself. If not, then I will not be surprised. ... More

Poor communication. Changed CSR reps 3 times. Multiple delays mixed with the horrible communication required multiple moves and overlapping rent on multiple locations. Then gave estimate of 6 months, so we signed a 7 month lease, just to find out 2 weeks later they wanted to rush the close within a month so they could hit financial targets for the quarter. Several issues due to rushed close causing dealings with about a dozen contractors post closing. Various issues around the house still unresolved. Too many to go into detail, but a few; garage door misaligned, bathtub badly damaged, crack in cabinet molding, missing pool automation box. Escalated to management multiple times with poor excuses and not a single apology for issues and financial impact caused by their team. Love the house, but would never buy from Lennar again. ... More

Lack of communication and make sure you get a thorough inspection of the property.

Be cautious in using this builder. Haven’t proven themselves trustworthy.

I would never recommend this builder to anyone because they sacrifice quality for quantity. I’ve never experienced anything like I have with Lennar. It’s sad that no one even seems to care.

Still having issues. Poor response

Unfortunately, we had lots of issues with our home that we feel could’ve been avoided if we had a good construction manager supervising all its people. We did not have a refrigerator for a month, we had a water damage with a storm for improper window installation, moisture in a closet and many drywal/painting repairs. Not to mention the home was delivered without door handles upstairs, our kitchen and bathroom cabinets were a mess they had to reorder some of them and they are still on schedule to re-do our master bath shower as they did a TERRIBLE job installing it. We have a wonderful person helping us (Alexis Saber), thanks to her we have been able to repair everything promptly. She has been so attentive and wonderful to us. She and Natalia Morales have been the best experience we’ve had with Lennar, other than that I definitely wouldn’t recommend Lennar to anyone. ... More

Quality is not great. “Everything’s Included” but low quality. Appliances and gadgets installed are outdated.

Not flexible to any design changes. Every house is built to existing plans which cannot be changed anywhere. You must ask which plan has most of the features you want and go with it realizing you are missing a couple of features you want. Poor aspects of design and workmanship can be easily identified. The finishing of the baseboards, window sills, and doors were so bad we made them do over. The repainting the trim was worse than the original so we ended up sanding everything down and we repainted ourselves. All door casings were so close to the door frames that the tongue of the door latch hit the casing before the Lip Strike which removed the paint quickly. We had to order and install 17 extended lip strikes to protect the door casings. The outside hose connection on the garage side is at the rear corner of the house which requires you to purchase a 200 foot hose if you want to wash your car in the driveway. What were they thinking? A large window frame was so crooked we had them tear it out and reframe it plumb so it didn't stand out forever. And the Supervisor said he inspected the work completed every day. Communication between staff was very little or last minute. We complained about so many items that the Supervisor told us in early March to no longer contact him, but to submit a customer care request on the Lennar website. We did that and three of the five items were addressed today, April 12. Two of the three items still need finished. The face of our fireplace is flat black on the side and the hearth is flat black. Them someone painted the top face of the fireplace satin black which stands out quickly to anyone who looks at it. This was mentioned to the Supervisor during the walk through and nothing was ever done about it. The 110v wall outlets were purposely installed 12 feet apart, per code, to keep costs low. No common sense was applied such as putting a outlet on each side of where the beds would be for each nightstand so one side of the bed has exposed wires extending from an outlet on a adjacent wall to one of the two nightstands in every bedroom. The cable TV connections in all three bedrooms were located close to the baseboards and not positioned next to a 110v outlet. Many homeowners, like myself, prefer to mount the their TVs up on the wall because they don't have a long piece of furniture, or the room, to sit it on. Nobody considered putting the cable connection up on the wall with a 110v outlet next to it so wires and cable would not need to be extended from the connections near the floor. Again, no evidence of common sense, only totally focused on low costs and high profits. Please be warned by these comments before considering purchasing a home built by Lennar. Let the buyer beware. Those at Lennar who are faced to deal with this review are welcome to visit me and I will personally provide you with a guided tour of the poor design and common sense decisions made by your design team. I would rather you use all your energy not to visit, but to make decisions to make changes to prevent reviews like this going forward and improve customer satisfaction. ... More

I did not have a good experience with this company. It started out great. Danielle, Doug and Alex was awesome. I had a huge problem with Amy my loan processor. I was starting to think I was discriminated against. Overall, we finally got the kinks worked out. I would not recommend Lennar Mortgage to anyone. I am missing 2 of my cabinet drawers. My outlets in bathrooms do not work. I will reach out to Alex about this problem. My floor baseboard in Master bedroom is still noisy after my home inspector noted it in the report. They were supposed to fix it.

The overall buying process was relatively simple. The complexity comes when the workmanship and quality comes into play. Lack of attention to detail - not a lot of pride in workmanship. Outstanding issues from Settlement are taking months to get resolved. I'm hearing the same thing from other home owners as well. If you are able, I'd recommend not completing settlement until the issues are resolved unless you want workers in and out of your house for months.

Lots of issues after we moved in. Missing products, broken items. Caused us money and no one would come to fix them. We were able to reach our service rep and submit service requests. Yet no one would actually come and fix the issue. It has been two months since we moved in. Nothing got fixed yet. I would not recommend Lennar to anyone.

All of the ladies that helped us with any part of the buying mortgage or construction part of our Lennar experience was great. Would recommend any of them to a new customer. Any man I that we needed help from or talked with except Matt will never get a good review from us. We were lied to by these men and I don’t feel they can be trusted.

Lennar lender mess up the loan.Light drop down and never fix, Ceiling scratched and never fixed.

Nothing good to say accept staff I met are outstanding

Our Customer Care representative is combative and her immediate response whenever we need to put a ticket in is “no”. She always gives push back for everything. To the point where we have to send her VIDEOS of things that aren’t working. Her latest rebuttal was that she could only send an electrician out to check why our master bedroom light switches weren’t working IF we uninstalled the fan. I am not paying an electrician to uninstall and then reinstall a fan for Lennar yo do their JOB. Yomaris, the customer care rep is less than helpful. I never want to buy Lennar again after these many post closing experiences. Things other builders would take care of in a heartbeat is somehow so complicated with Lennar. ... More

So much disappointed with overall experience.

While the house was completed, due to the rush the house has so many issues. The lack of response from Lennar is insane. I have people showing up with no prior warning, its been over a month and problems just keep arising. We pointed out things during final inspection in Dec that still are not repaired. My cabinets need repair and they want to come in 6 months to repair them? My breakers were tripping, down the towel holder falling and need to be repaired twice. The paint job looks like my teenager did it. The list just keeps going.

I think the upper management gets it, but I don't think the trades are being overseen for the quality of their work enough.

We had issues right before closing and ended up delaying it. We have continued to have issues with the house. We love the location and house layout though.

Overall the buying experience wasn't as bad. My issues started with the home inspection after the build and then after I was told that all repairs had been taken care off which was not the case once I had closed. Make sure you are detailed on the home inspections, some of the materials used, specially for all the cabinetry are what I consider very low quality. From talking to my neighbors, it appears that the builder had many homes with the same issues within the neighborhood which shows either a lack of quality control and/or using sub par contractors. I understand that the pandemic has caused all sorts of issues within supply chain, however for the priced paid for the home I expected better quality materials. It appears the builder is pumping houses out rapidly because of the demand and not paying attention to the quality of the homes being built. Also there is a delay in resolving issues related to contractor work so be prepared for delays once you move in and need issues resolved in a timely matter. ... More

I would say to a new home buyer is that it’s your responsibility to stay on top of things. Make sure to ask questions and to keep in touch with the construction of your home.

It was so stressful and so frustrating experience buying a home with Lennar. I’m not sure it’s in this area itself or from others areas too. I had experienced a lot of hidden things and responses from teams are horrible and construction is not good as other builders. I did mistake buying this home please don’t fall in the trap! No parking HOA sucks there won’t be any follow up in the issues you raised and no one cares once you buy home!!! Again I will take complete responsibility of my mistake which I have done in my life and if anyone read this don’t just look at the brand. Also club house will be ready by 2023 still pay fees for it lol. Think before you buy from metro walk by Lennar. ... More

I would recommend that new home buyers visit these homes while under construction to view their lack of quality.