Lennar Reviews

We have shared with some of the top people how aweful the communication process was and hope they take it to heart for the Orlando area. I’m sure this will never be posted so I’m not wasting my time to go through yet again how many issues and terrible the loan process to closing communications turned out to be. We understand delays if they are communicated but Were treated like we had no right to find out what was going on with our house. To understand the last straw, after our last walk through and are pulling into the the title company to sign, Brenda calls to ask why we are not closing to today as the construction company called to say they failed an inspection. We were just with them 30 minutes ago and they told us all go. Wasted time. Wasted plans. We were literally in the title building getting on the elevator to the office. When we finally closed and walked into the home for the first time, it was raining from the ceiling and the entire island and floors were soaked with water from the washer being connected wrong. We could not have had anything else happen except they accidentally ran over and bulldozed the house. We had friends build with Ryan at the same time and scheduled walk through and gave them informed weekly meetings. Unless Lennar revamps the model they use now to communicate I would never use them again. The house itself seems great with minor stuff still not done but that is another problem entirely with follow up and follow through. ... More

Not the most pleasant homebuying experience since this was my first home. Lennar needs to strongly improve their customer service, hire quality contractors to repair the home correctly the first time, and become more transparent with the homeowner about buying a house through Lennar.

My agent told me that my work vehicle would be okay to park in the neighborhood, but a week or two after moving in, the Hoa President stated that it was not allowed. Now we’re in a big financial bind to either find another place to live and move or to find a place to move my truck and end up paying a monthly rent for that. It was a terrible lie that got us in this place.

Poor design. How can you build a house facing the water with the minimal view

My experience was not the best. There were Docusigs almost weekly. There seemed to be very little communication between the loan officer and the underwriter so I was asked to provide information more than once. There were delays that I still don’t understand. I waited in the attorneys office to close for twelve hours . I was given te wrong keys to my home. There was no information about the community. It was a mess!

Construction team led by Dave was negligible. None of my initial concerns during the home inspection were addressed, so a second home inspection had to be held with the manager Oscar and they fixed all issues the second time. However before the manager assisted, Dave became very rude and irate for his own failures and had to be removed from the process. When I buy a new house, I expect it to look new. However there were countless blemishes and cracks that Dave was more upset I noticed than he was for the lack of quality work from HIS team and lack of inspection from himself. The company overlooks his childish and unprofessional behavior which in turn allows his employees to feel they are allowed to act the same. ... More

At the end of the day you are buying a home not a customer experience, but the customer experience was very poor on the sales side and has gone significantly downhill since the last time we purchased a Lennar Home. Missed meetings, lots of changing of staff, surprises on walkthrough day of “oh sales never mentioned that wasn’t included” etc. Overall what is being sold is a great value for a home and I hold that Lennar has great floor plans, but I hope they are able to better shape a positive interaction with its customers in the future in general and in this community, and stay a bit more true to the “everything included”, there are unique factors in the market right now but so much has been stripped out to save a few dollars and appease the corporation and shareholders. ... More

I will highly advise any new buyer to get their own finance, Lennar finance department is a joke!! We almost walked towards the end because they couldn’t get on the same page between their own company! Building department is ok, I definitely suggest visiting your property during construction as much possible! We bought from out of town and I wish I would’ve been able to walk the property at least biweekly, could’ve save a lot of headaches and problems I now have to deal with, bad tile cuts and grout, lots of drywall issues and a lot of trim not finished properly among other things!

The Lennar representative lied to us about the amenities being included in the HOA price in SQ. After trying to use the pool, we found out that it was not included and required membership to the country club. This would have been nice to know at the beginning of the home buying process, as the amenities were one reason for buying in the SQ community. Repairs were still being done one hour before closing because they weren't completed when they were supposed to be. The home walkthrough was done one week prior. After closing, we picked up our keys and went to the house. The keys didn't work. They somehow got messed up, and the keys didn't work on the locks on the house. This completely ruined the day. I spent the rest of the day contacting the builder and waiting for the locks smith to come redo the house. The dishwasher was one of the last-minute items that needed to be completed prior to closing. We moved in, used the dishwasher for the first time, and returned to the kitchen covered in water. After researching, I found that the drain plug was still in, and the drain hose was disconnected. It should be the responsibility of the homebuyer to take out the drain plug if the builder is installing the dishwasher. There were multiple other issues that needed service requests within the first week of moving in, including emergency plumbing because dirt got into the sewer drain and caused the toilet and sinks to be backed up in the house. This after four days of moving in. ... More

Not a good idea to write a review here at Talamore

When we first met RJ, the sales rep, in November, he told us that the prices had been reduced considerably because Lennar needed to sell all of their inventory by the end of December 2023, in order to be able to build new homes in Franklinton. He lead me to believe that the prices would go back up in the new year and that these prices were almost “too good to be true.” This caused “the fear of missing out” within me, so I was compelled to sell my home on Opendoor (the only way Lennar accepts contingencies), for a $30-40K loss. That would have been fine if the Lennar homes truly had been cut as RJ mentioned, but now in 2024 all the new homes in this community are being listed for roughly the same prices they were being sold for in November – December, causing me to question the trustworthiness of RJ’s information. Had I known that, I would not have sold my house on Opendoor, but would have sold it on the market and waited to buy one of the new homes in this community in 2024. I feel that this was a shady sales tactic, and your sales reps should not give misleading information to induce the fear of missing out. We like our home, but don’t love Lennar because of this experience and would probably not recommend you to our friends and family. ... More

Disappointing is an understatement when it comes to our homebuying experience. Only employees we had a positive experience with are Leah who sold us the house and has been great. And crystal who did our walk through and has helped us get a number of items fixed. Where do i start? Judy who works in Title was completely clueless that we were even buying a house. She didn’t send our final numbers for closing our wire instructions until midnight, the evening before closing. We closed online. That process was seamless. We were not told where or how to pick up house keys for our new home. Upon arriving at Lennar offices near sea world, we found Judy who then took 20 minutes to find our house keys. What she didn’t have was our mailbox keys. Insert biggest problem: our address was changed from 9765 to 9763. No big deal for us, accept that no one let the usps know. It’s is now more than 6 weeks since we moved in, and we STILL cannot receive mail, because our address doesn’t exist with the USPS. The hired help has been a bit of a nightmare as well. The electrician responsible for fixing our outlet in our garage, unplugged our garage freezer, unbeknownst to us. We finally noticed it was unplugged about 2 days later when all of our frozen chicken smelled like someone had died. There must have been 200 flies that filled our garage. That wasn’t fun to clean. The people responsible for replacing our refrigerator told us they would be there on Tuesday. At 8:30am on a Monday we get a knock on our door. They have the refrigerator. No one speaks English. I had to get my wife on the phone to translate for 30 minutes. Finally refrigerator is installed and good to go after an hour of taking off our front door to fit it inside. We go to get ice about 6 hours later, and nothing. These people forgot to connect the water line. The list goes on, but i doubt anyone has even read this far. We bought from Lennar because we loved the house, neighborhood, and Lennar has such a great reputation. What we experienced since seems like a home builder that wants to build as quickly as possible and only cares about making $. We honestly couldn’t be more disappointed with the process. We saved for years for this home. It was supposed to be one of the best experiences we’ve ever had ... More

I decided to give new home buying a shot. I’ve purchased four primary homes in the last 10 years so yes I do have some experience. However new home buying with Lennar has been nothing but painful. I think their intents were right but the execution was horrible. First off, each dept doesn’t care about their peers so they just push accountability around. Second, the loan dept was the worst I’ve used ever. Didn’t really have a choice as their deal was the best for rate. But be prepared for some stupidity and lack of common sense from the underwriter to doc processing. Sales rep did his best but he was not in control. Then came the funniest part. Land division didn’t update utility company about closing timing so Lennar sold houses advertising everything connected, but without internet e nothing is unfortunately :) Frontier came and showed me an empty junction box because they were not updated by lennars land division that we are moving in. Then finally the nightmare of your address not recognized in google map. Deliveries failed and stuffs get sent to other addresses etc. if you really have time to deal with these bs or if you really want to experience a brand new house for the first time like me then by all means… ... More

Buying a lennar home is not for the weak, loan officer's are terrible, unknowledgable, Unorganized and truly do not have the customers interest in mind. That goes all the way to management, my l9an officer kept putting blame on others and not fixing anything such as my disclosures being incorrect multiple times and him saying that it didn't matter only the final one matters. Then a manager took over my loan, and he was rude and disrespectful, stuff sent incorrect disclosures, and then chose to tell me I was "high maintenance" because I had to reach out to him everytime something was sent to me instead of him doing his job. Then closing day came, we had communicated many times that my closing was virtual, then the day off he told me an hour before that my closing was now in person, the office is more than an hour away. Had no respect for me or my time. Once I arrived to the office to close he was informed I was there. Chose not to even come and introduce himself until his higher up told him too. To sum it up, buying a lennar home is a nightmare and not for the weak. The only person I am grateful for is Mark, he was my sales consultant, he was there every step of the way and was truly incredible. If it wasn't for Mark I would have quit the process and not bough this home. ... More

My experience with purchasing this home has been nothing but frustrating. Their communication amongst the different departments need a lot of work. Be very diligent with who you work with,. Their underwriting department has “dropped the ball” and seems to be very disorganized. I Have been in my home for almost two months but have not been able to enjoy it because there are constant issues almost every week. Most of the issues could have been taken care of if I had the opportunity to do a walkthrough before closing (which I was told would happen) - instead my walkthrough and closing were on the same day. I love the home, but have not been able to enjoy because of the issues. ... More

Never meet sales associate, never had the immensities explain to me, was never told how to acquire the amenities. now at the closing the notary spent more time with me than Lennar’sl closing agent. The notary had no answers for any of my questions. When lennar’s closing agent finally arrived she could not answer questions that I had , probably into a bigger hurry to go to lunch. Now the house well prepared but lacked attention to the small details therefore I rate the house a 3.5 out a 5

Sadly, our experience with Lennar was not a good one. We have purchased many homes over the years, including a few new builds. The issues: 1. Late. The home was "completed" over 3 months late. 2. Forced to close. Lennar forced us to close on our house on a certain date (5/31) to meet their quarterly figures. They even told me the same. Even after we told them we do not want to close as the house wasn't finished and the punchlist (if you can call it that) was extensive, they closed the transaction anyway. 3. No Cert. of Occupancy. They closed the home before getting the COO. While it did come in the next days, the point was that we were not comfortable closing without it. They did it anyway without our approval late in the evening. 4. In addition to closing without our approval, we were told their punch crew would finish all of the items, not to worry. I specifically asked for the remaining work not to be handed to the warranty department. It was agreed. So after we closed, they didn't finish the punch work and handed everything left to the warranty department. They finally finished last week (2 months later). ... More

closing day ,we just arrive the House was with the open doors ,, the dust was coming in ,, was sad because I was hope a great day for us an it was not, they repair the issues two weeks after closing,, hvac never had air filters,, the Hause was dirt dust everywhere ,, one hole drill in one bath why I dot kwon ?

Me and my friends are great fan of Lennar! But by buying experience was terrible!! I completely understand that pandemic has changed everyone's lives but shouldn't have impacted the buying experience. The sales team was rude, mortgage team was impatient and construction manager was contactless! Just that we need a house to stay close to friends, we have continued with the purchase if not would have quit.

I just can’t. A lot of really good people trying to get around a freaking mountain of red tape cluster/####

This is my second home from this particular builder. My experience this time around was far most the worst experience. I would not recommend this builder.

Our closing process with Lennar was highly unsatisfactory. The representative, Diana, displayed unhelpful and defensive behavior, particularly when questioned about inconsistencies in the final numbers, including a missing wire transfer. Furthermore, an agreement was made regarding the use of buyer funds for non-recurring expenses, which Diana contradicted by stating Lennar's historical policy of not covering such costs even though it was agreed to be paid we had to pay the cost. During the signing of closing documents, several discrepancies were identified, which Diana prioritized over accuracy, insisting on signing on time despite incorrect paperwork. This caused delays while corrections were made. After closing, additional payment was unexpectedly requested due to inaccurate figures once again. The realtor commission funds were also held longer than necessary. Diana stated that HUD would not be paid until funds were received. Though the funds were eventually paid to Lennar, the $17,000 HUD payment, for a closing in April, remains unpaid as of July. The check was initially issued with incorrectly missing account information, returned, and re-issued to the wrong company, demonstrating disregard for payment instructions. Attempts to address this with Diana resulted in blame directed towards the lender, and she took no accountability. This experience with Lennar has been incredibly frustrating and negatively impacted the homebuying process." we are currently working on attempting to collect our 17k payment so we can pay hud directly hopefully the person reading this can help us expedite our payment to us since Lennar title can’t get it right. ... More

Sales - good Closing - average at best Walk through - nothing done between walkthrough and closing. And then they tried to send me to the Warranty team to input more than 15 issues. None of them were terribly hard…they just weren’t completed at anll. It wasn’t until I had to find the correct person, Bo that something got done. Thankfully Bo took care of the customer and without his intervention the experience could have been worse.

My experience was so bad when i finished the closed date

I do have very bsd experienced with real stat i would not recommended no one Lennar