Lennar Reviews

The selling/builder agent was awesome. The property is beautiful. However, Lennar Mortgage representatives did not pay any significant attention to the buyers needs or wants. We had difficulty communicating and being responded to. They were not able to close on the date we had originally agreed upon for no apparent reason other than they weren’t ready. Every time we talked to a mortgage representative, It was like the first time we were being introduced. A very horrible and not well orchestrated event. I would not recommend using linear mortgage to handle the closing. If not for the incentives that were offered, we would have walked away. ... More

Overall experience was bad, with buyer rep

I’m an investor and this is not my first purchase. Worst experience in dealing with loan officer. Never responds to calls. Rushes to closing date without properly checking all issues. House wasn’t even ready during final walk through.

We did the walk through and issues that were noticed were marked with blue tape , when we closed on the house all those tags were gone , Great , but when we took a closer look we noticed the only thing that had been done was the tags were removed, the ceiling in our garage started to leak almost immediately after we closed on the house , I was the construction business in New York so I have some experience, I got one of my ladders to have a look at the damage and noticed that the leak was there long before we closed the sale, individuals had attempted to fix it but it was like a bandaid , they knew that there was a leak but all that was wanted was to close the sale and warranty would come back out and fix it, after 3 attempts, Our house was the last property in the neighborhood and all trades had left so no one was in charge and we were left to deal with the repairs, ... More

I would like to write a great review but in all honesty I can't. Our closing date was moved back several times, meanwhile we are staying in a hotel with two dogs. What a nightmare! When we finally closed it was done remotely even though I asked for an in person closing at the sales office. During closing my computer crashed so we had to do everything by phone. What should have taken 30 minutes took 2 hours and it was the most frustrating closing I've ever had. Then the next day we couldn't get the keys because no one knew where they were. The supervisor let us in so we could start moving in and the house was not clean like we were told it would be. There were paint drops and smeared glue all over the floors which I'm still scraping up. We were told the subdivision was not in the city limits so we could pour a patio with no problem. Not true! Oh, and the backyard that was supposed to be cleaned up, raked, and ready for sod wasn't. I mentioned it to several people and finally got results after I put in a service request. The trash they removed from my yard is still sitting on the curb beside my house. ... More

HORRIBLE Experience. Had to submit multiple times. Poor Communication with closing agents.

wost experience of my life. I was stressed put until the day I moved. From pre-approval nothing changed for me financially, but I had to keep submitting letters saying how I'm going to pay my mortgage. Nothing changed for me financially, I would not recommend this experience to my worst enemy.

When we showed up to view the home before we bought the Lennar agent did not even know which house we were looking at on the street or what was included in the property. Then she was high pressure to sign a contract that night even though we had sent in our deposit. She never mentioned the 7 day right to cancel, not that we were looking to cancel but since she didn't know much about the community, we wanted to review some things. The lender was even worse. So many times when things were questioned, the answer was wrong. I asked about holding title in trust and was told VA doesn't allow such which was not correct. That was a Lennar overlay. We would receive emails for documents stating upload them in 48 hours and then weeks later get asked for more. Even at the very end, we were asked for additional documentation that we felt should have been covered up front. Then Lennar Title sent us an addendum to hold it in trust and when I questioned Title I was told that was a mistake. The site super never responded when we contacted him for questions on pools and other items. He told us pools were limited to 400 sq ft per the city and that was not correct. Just felt like no one knew their job. I expressed to the lender that she better stay with a builder where clients have no choice but to use the in house lender as she would never make it in the real world where she has to gain the business versus being an "order taker". She couldn't calculate credits and her supervisor had to get involved. The quality of craftsmanship has been extremely disappointing since we moved in. What other builder only puts one switch into a room for the ceiling fan and no switched plugs for lighting. The only good Lennar person we have interacted with so far has been Doug. Amazing at customer service. We had a much better experience with our purchase from Century Communities a few years ago. I have myself been in the Real Estate business for 25 years and would not recommend a Lennar home to a friend going forward. We have spoken to neighbors and all had what sounded like similar experiences. I ignored Lennar's first request for a review because it was not a great experience but since they kept asking, here it is. ... More

My broker did not get paid and sales man kept her commission even though she went with me and I let him know via message that she was going with me. They stated that she didn’t walk in with me the first time that I walked in to ask questions, however, I was never told that she wouldn’t be getting a commission even though she went with me to all the walkthroughs/inspections. We contacted his manager and higher ups and no one cared they also responded in a rude and unprofessional way making me think that they only care about making a sale. This put me in an uncomfortable situation as I became liable for her commission. I will never buy another Lennar home in the future or would recommend anyone. ... More

I love my my house, however I will never buy another Lennar homes again due to the worst buying experience I had with Cole at Tavola West in New Cany TX. Don't recommend anyone to buy Lennar homes.

The buying experience was extremely stressful. There’s no guidance and communication. There’s a ton of urgency asking for this or that but, when I asked questions it took days to get an answer. The sales people just assume you know the process but, when you’re a first time buyer it’s very stressful.

The grass I rec’d was dead. Be sure you get healthy grass!

I have already reached out and expressed my dissatisfaction. Jack did get back to me and said he would follow up the following week which did not happen. I was able to make all the final repairs that I was told were out of their hands because you did not manufacture the hardware or the cabinets, it cost me two hours of my time and six dollars worth of hardware. I really want Lennar to succeed in band. I am a real estate investor. I buy a house a year on average you guys be able to get home, but the buying process of a new home was unsatisfactory. More than half of the things I brought up during the final walk-through that I was told would be taken care of or not after asking them a second time they also were overlooked so I took care of it myself the third time. I did text message Jack photos of some of the hardware that was broken. In addition to photos of the finished backyard. I completed before I departed out of state. I also showed my backyard to three of the neighbors and two potential buyers and did not express my dissatisfaction with the purchasing process as I want to have a good community. I just feel the follow-through was not there, and I feel like I was not valued as a customer. I’m very happy with the overall construction and the bare-bones of the house but some of the detail and mostly the customer service was not great. Finishing touches that without my adjustments really made the house feel cheap. And I really want there to be more competition and builders in bend so I hope this information will help your company improve in the future. Please excuse any typos I sent this from my phone. Overall customer service and follow-through was not the priority for my buying experience. ... More

Very difficult to get questions answered. Need to figure out myself to deal with several associates to get issues resolved. Spent lots of time to find mail box key. Buying a house should be easy like before dealing with only one agent; all issues got resolved quickly and effectively. ONE STOP SHOPPING makes life much easier . My worst house purchasing. Avoid!

I just wish you guys fix things faster than you are for a first time buyer I’m disappointed

She never communicated with me the buyer. I would have to be the one to call the office to get answers to my questions, even then she would have to find out the answers to my questions and get back to me. She never did call me back until I had to be the one to her call back. Unacceptable. Customer Service team was great!

Lennar lending was the worst experience I’ve ever had to deal with. Took 5 days past first closing date to actually close. Kept coming up excuses to why they could not get paperwork done. Suggestion to company make one contact point throughtout the whole process to many hands involved with the process definitely Lennar inner communication was none.

We have had struggles and issue with our home from the start. We got in the home in spite of Lennar Financing, it seems like they did everything they could to keep us from being financed. But we got in anyway. Now with the home we have had multiple issues one right after another, some in series.

The financial team was not aware of the new VA loan process. My processor did not communicate with me until 30 days before closing. I started my home buying process in August of 2022. I did not speak with her until late April early May 2023. I eventually had to use outside lenders and obtain legal counsel to close on my home. This process was horrible.

took 30 days to get house cleaned lots of things not done or done wrong

This home was overrated, over priced and structurally changed from the model home. Therefore it is not worth mentioning how bad this experience has been. Quality and workmanship is livable and ok with final product, but not good or great. Many items need to be fixed or adjusted. I am concerned how it will be after one full year. This is not the normal quality standard in prior build purchases from Lennar. Unfortunately I will not recommend Lennar nor buy Lennar in the future.

In our experience, the home buying process at The Province in Indian Wells was terrible, although we love the home, the neighborhood, and our neighbors. The main trouble came from the Representative at the model homes, Corina. Once we opened escrow, this was our point of contact. During escrow, Corina was very uncommunicative, told us wrong or incomplete information countless times, and even almost caused us to lose the house on two different occasions. On the day of closing, which fell on a Friday, Corina dropped the ball once again and we had to drive from Indian Wells to Menifee to the Lennar Escrow office to fix it and close on time (4.5 hour roundtrip drive and had to leave work unexpectedly to do so). Corina and the sales team take Thursdays and Fridays off with no communication or support available, so if your contingencies and or/closing date fall on a Thursday or Friday...beware...you are on your own those days. The unfortunate part is Lennar seems to not care at all about Corina's lack of ability...we have met three other couples that recently bought here that had a terrible experience with Corina's work too, causing a lot of stress during the buying process. Oh...and if you're self employed, bring your own loan. We wanted to take advantage on the $10k in closing costs' credit, but the Lennar loan person didn't have more than 1 year of experience, so he just denied us the loan 4 days before loan contingencies were to lift; we secured our own loan within the four days with no problems, and we had to fight to get the $10k credit even though we "had" to use our own loan officer/company. Great homes, terrible sales experience. Very unprofessional. ... More

Moved into my house with a gas oven but my house was built for electric. Construction manager k ew about it during my walk and guaranteed it wld be replaced by move in day.....didn't happen. My realtor and I called every number for Lennar we could find to get the situation resolved before Christmas dinner. Took three days to finally get it. Customer service was horrible. Can't believe that happened. Manager knew about my issue and stilll went on vacation with his family k owing I had no oven. Ridiculous

Make sure to have an agent that will help with title. Title company was a nightmare.

quality has gone downhill, can't wait to sell