Lennar Reviews

Not what we were shown or promised.

The steps leading up to closing were great. The staff was engaged and responsive. Since closing, I have had several quality control issues with the home that have not been fixed despite being raised to Lennar for resolution. I think there is a clear gap in how they deliver continuous support after closing and it leaves a bad mark on the experience. The subcontractor interaction does not feel properly managed by lennar and becomes an almost home owner responsibility to manage the subcontractors. There has been high turnover in our after closing lennar support staff that may play a part but that should be handled better by lennar so the homebuyer doesn’t pay the price. The people at lennar have been very nice and are trying to be helpful but the larger processes at play seem to be broken in post purchase support. There isn’t even a way to see the status of requests without calling a lennar rep. This feels like a service desk 101 feature to allow the user to see their status. ... More

The price was good for what I was getting! And eveything except washer and dryer included!!

Sales person of no help.

There is no other homebuilder as trustworthy as Lennar

Not sure if it's Lennar or Prime Management, but response to problems/requests is problematic

Still have an unresolved issue.

Overall I was pleased with the process. A recommendation I would make is to have the final (warranty) walk through 3 days before closing so there is time to take care of any issues.

Low quality materials used and left the finishing work undone and promised to be taken care of at time of closing but later they don't care. Keep putting work orders and they ask for phone appointments and virtual appointments but work not done and they close the tickets without completing it. Even the area manager don't respond to email sent. Really disappointed.

Confusion about close dates resulted in lost $$, lost items, lost sanity and lost time. Would not recommend to people we like.

The home buying experience was good. Some of the issues and quality of appliances and workmanship was a not good, but when we addressed issues, the responses were very good.

great service the people are outstanding

Overall it was a good experience

Overall was a pretty poor experience. Glad it's over and will never go through Lennar again. All of our neighbors have reported having dealt with very similar or worse issues. Most, if not all of our neighbors have had to have additional work done to their houses after move in. Everything is just halfway done. No real effort is put into any part of these homes. Our loan officer was definitely the worst part. Definitely a shady operation going on. If you can, go through a different lender for sure.

Wonderful customer service. Attentive and quick to respond.

I wish I have better review

LENNAR as a builder is a good value for the money

Margaret & Danny were great. Danny accepted another position and Norm took over for him. Norm has not been very responsive and I had to call the office and ask for his manager before he came to do our 30 day walk through (over 60 days later). We are still waiting for the cabinets that were scratched and broken before we closed to be replaced. They had the HVAC company come out and check our heater because it is not working and the house gets cold. They did not check the furnace, but claimed the thermostat was defective and replaced it. The house is still cold. Even when I have it set at 72 it drops as low as 63 in the house when it is cold outside. We have sent pictures to Norm and over 2 weeks later still waiting for someone to fix this. ... More

Lennar builds a high quality home at a fair price. They also stand behind their home. My wife and I am very satisfied with our home. The home was completed within one day of promised date.

Lennar stood out for the affordability and amount of amenities received with the home purchase! All of the sales, staff, and neighbors were great. Our construction manager, Vinny, made sure we had everything we needed, and understood the functionality of our home. Glad our realtor , Mike led us here.

Overall, I’m happy with my purchase of a townhome built by Lennar. However, the drywall and paint work done throughout the house is not stellar. It’s clear to see they were both rushed jobs. The paint used is not of high quality and, as a result, makes it very difficult to blend and match up perfectly when trying to fix imperfections. (This was confirmed by another professional painting company.) Several of the switch plates are crooked but my home inspector told me that, unfortunately, is something that could not be fixed without replacing the drywall completely. I was lucky enough to choose my kitchen countertops, cabinet colors, and floors before construction began. I do wish there were more options to customize things like fixtures. There were some speed bumps along the way, such as the keys I received at my closing did not work so I was unable to access my new home until the following Monday as it required a locksmith to come out and replace the deadbolts, etc. I like the design of the home and the neighborhood. Generally speaking, I know I would have appreciated more attention to detail to ensure my house was near perfect when I closed. ... More

Super friendly and willing to help as much as they can!

The lawn care is very poor. Most of my plants have died and the lawn has weeds and bare spots and the water does not drain completely. The HOA says that they are not responsible and will not fix this issue, given that the plants and grass were of poor quality. It would also be nice if Lenna gave the homeowner the option to get a water softener installed.

I wish it was better overall a lot of stress and you guys never fix what we ask y’all to fix

The process was a bit stressful with delays however i know that was out of the builders control. However communication could have been better. Overall, our home came out great and we are happy with the purchase