Lennar Reviews

Long story short, I was told several times that an irrigation system would be provided since that was part of what Lennar promised upon the original sales pitch. Multiple people assured me this would be ok and they would take care of it. Then 3 weeks before closing I’m told I wouldn’t be getting it….. If you don’t like it you can get a refund and go elsewhere. Horrible customer service. How can you trust a company that doesn’t make good on their promises? I even wrote my frustrations to the Lennar corp office. Didn’t even get a response. Im very disappointed with the integrity of LENNAR’s personnel. ... More

House not competed on time. Cabinets scratched and never replaced. Closing process terrible

Wrong key repairs not complete

Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!

Would not recommend Lennar to any home buyer...

We are very pleased with the layout of our home and the location, however, the home buying experience was terrible. The Lennar sales team did not take us seriously. The individual that worked with us during the sales process told us that there was only one “stick” left of homes in our price range… after a week of back and forth we found out that this wasn’t true, and there were two additional sticks that were unsold. They laughed at our questions and worries over making such a large investment in a home, knowing that we are first time home buyers, and said that this nearly $400k purchase would not be the biggest purchase of our lives so we should worry less about the quality of the build. Overall, we felt dismissed by the sales team due to the fact that we are young. We essentially sold the home to ourselves. There was a severe lack of communication and expectations delivery when it came time for us to do our final walk through. There were so many areas of the home that were rushed - from the painting to the carpeting. We found countless paint drips, areas of the carpet that were not stapled down, even the new fridge was dented. The building management team acted like they were doing “favors” for us to fix these items before closing even though we had every right to have these issues fixed prior to closing. When we had questions at this point in the process, it was very confusing whether we should talk to the sales team, building manager, or Lennar corporate. Once again, our concerns were dismissed at this stage and we were rushed to closing as if we were inconveniencing Lennar with concerns over the quality of our $400k purchase. In the six months since closing our water heater needed maintenance twice (the coils burned during the first week we moved in because the building manager left the water and turned off when it shouldn’t have been), a pipe in the master bedroom broke and leaked into our kitchen (the pipes were not properly molded together), and a toilet needed to be replaced. These were just the big items, there have been many additional smaller items that needed to be fixed (loose boards, medicine cabinet was put in backwards). All items were covered by warranty thank goodness, but this just shows how rushed these homes are built. We love our community, but fair warning that the process to buy, build, and close on these homes needs excessive improvement. ... More

The agent who sold the house to me miss-led me.

The build of the house is amazing. The construction manager and employees are awesome. The realtor we were in contact with from Lennar was so helpful. Our lender with Lennar was awful. Communication didn’t exist with her. Would no recommend using Lennar lender to anyone.

I have purchased Lennar Homes in the past (Cal-Atlantic/Ryland Homes) by far this was the worst home buying experience. If it wasn't for the lot size and location, I should have gone with one of the other builders in the neighborhood (Stanley Martin or Providence Homes). The sales experience was terrible both salespeople were not on the same page and took a long time to get a response back. As far as the builder and follow up person they were great and overworked because they had a lot of building going on, but when I was able to speak with them they were able to respond to my questions. My opinion is Lennar has gotten too big and forgotten to focus on customer service and details. ... More

I don't think Lennar is in sink with all of there offices. whey will call you for closing when the home is not ready. if you give then 10 week heads up that you will be on Military orders they don't care and still set you up to close that day even if the home is not done. I think the next time we start looking for a new home we will start by looking for a new builder.

Overall exterior and interior trim work was extremely poor massive amounts of caulk used to close poor craftsmanship / millwork. MI windows are falling a part - they will all need to be replaced within 12/15 years.

We had a bad experience buying a home with Lennar. We felt rushed and pressured to purchase our home, while we were on vacation, otherwise Lennar stated that they would remove the incentives offered to us. We continually were referred to different people for every little detail. There was no one consistently available for us to discuss issues with. Everything had to be documented by email, as several people would not speak on the phone! Even now, 7 weeks following our purchase, I am unable to get answers to simple questions concerning our home! Lennar's customer service needs improvement. ... More

Do not purchase a Lennar. The loan/underwriting process was very intense. Also, make sure you know what you are NOT getting before you move into your home. They focus on what it includes, but don't tell you what you are not getting. For example: Refrigerator, back door blinds, bathroom shower racks, shower curtain rods, DOOR BELL, washer and dryer (may sure to check the connections) guest bedroom closet lights. I wouldn't do this again.....

Made my first home buying experience horrible. Took over 3 months from approving me to closing with little to no communication on their end. Stay away !!!!!!

Communication from loan officer was awful. When concern were brought up we received bare minimum responses. When the idea was brought up to switch lenders, loan officer became defensive and threatened to just cancel everything instead of trying to work it out. Terrible process of buying. The home has been great so far.

The process started out good, we were working with Ali initially. They transferred out case to Heather H. And everything fell apart. She continually called to ask fir documents that were sent 2 to 3 times already, still I was patient, until she contacted us on the day of closing asking for paystubs and w2's. Now keep in mind these documents were sent at the very beginning of this process. I asked her if this was normal to ask for these things on day of closing. In my mind everything would have been in order by then. At this point, they transferred us back to Ali G. We were told we needed 18 thousand more dollars to make this happen ( now we are day after closing). We also needed 6 thousand additional dollars for reserves. Up until this point, I had never heard the word " reserves". We were guaranteed to get that 6 thousand back after closing. I was told to get a wire transfer from a family member and that money would be returned to us about 2 weeks after closing. I borrowed money with the full intent to pay them back immediately. Well, as the days went by, I checked in on this and we were only getting back 3400 of the 6 thousand reserve dollars. Lennar did not hold true to 80% of the lies that they told us. It was a very frustrating and disapointing experience. My husband and I both missed work on 2 different occasions when we were told we were closing. I think I cried more during that time then i ever have, it was awful. After the closing date, we were told that this would not happen if we didn't come up with 24 thousand dollars. I had already bought furniture, had plans to have family down. You can understand how upsetting this would be. I don't know what Heather H. Was doing but she certainly wasn't doing her job. As a senior loan officer for Lennar, I would expect some professionalism and knowledge from her. She left out critical details, lost documents over and over again and basically steered us in the wrong direction the entire time. I really b would not recommend Lennar to anyone I know. That being said, I love the house, it's beautiful. Just go with another mortgage lender, DON'T USE LENNAR. ... More

The experience was not pleasant it was a lot of balls drop during the process a lot of back and forth a lot of being lied to. A lot of unnecessary spending and a lot of unanswered questions or just being ignored. Communication was terrible. Would never buy from them again

The representatives at the Lennar office for Eastland Crandall showed little effort in assisting, and their response time to emails and texts was disappointing. Also, discrepancy between the website listing and actual appliances.

I’m very unhappy to have bought this home in a new community. I moved in on 11/27/2024. - I still today, 1/16/2025, don’t have cable/internet service- for the longest time Xfinity said my address is not on the map, then they didn’t have a permit, then they did, and still waiting on the email to continue; -The Master Bathroom toilet keeps getting stopped up but no other ones in the house. While the toilet is stopped up, I can’t run the faucet for more than 5-10 seconds, nor take a shower, as the water in toilet makes a bubbling sound. If I ran the faucet long or took a shower, the toilet will overflow all over the floor; - In the kitchen and Master Bathroom, the grout is terrible; - Even though the shower doors are closed while taking a shower, water still comes out of the doors and onto the floor a little. - The driveway is too narrow and there’s not a lot of space to get myself and things in and out of the car unless you step on the grass. My driveway is not straight but a slight L-shape and it’s hard to place the car correctly and also backing out. Sometimes, the car goes off the sides as I’m backing out, and on the rocks; - The windows were hard to open all over the house, and I don’t feel they are double-pane as I can feel the air from outside coming in and it’s very cold air in Winter; - The smell of manure is around the area as I’m assuming it’s used to grow the grass- so when I go outside, it’s not a good feeling to smell the air; - The tap water smells like heavy chemical- like chlorine; - The house is not designed right, in that, the water line is in the storage room upstairs, so if someone wants to put in a Water Treatment System it has to go all the way upstairs, and heavy salt bags need to be brought upstairs all the time; - The painting was badly done in the house, and Lennar makes the buyer go around with a worker and put blue tape on all the bad spots. The painting by workers had lots of paint drips, and dents and scratches on walls and frames; - It’s way too hot in the upstairs loft area and very hot in the storage room. No one would be able to sleep comfortably in the guestroom without a window open- and therefore, cold air drifting on the person sleeping. I had the plumbing company “balance” the air / vents in house and they said ALL the vents were closed in the downstairs area. The livingroom, dining room and kitchen is cold, while again it’s hot upstairs, and Master Bedroom has a moderate level of heat; - The back area of house- the concrete area is so small you could hardly fit a nice bigger table and chairs; - A window rattles when wind blows harder and the worker couldn’t find the problem, but I’m still left with the sound; - I don’t like that Lennar worker told me that I have to buy all the filters in storage room furnace area, and change the filters every month due to workers outside creating all the dust and stuff in air, and the filter will be dirty all the time. I don’t feel that I should pay for those expensive filters ever!; - The cabinets in kitchen had so many nicks and dents in them, and the left over look on the surface of the cabinets from cleaning swirls of the cleaning fluid; - There’s not a lot of room in laundry room between the machines and wall for moving around and placing laundry basket in front of the machines; - The flame in the fireplace is not wider and taller - and therefore making it look like a smaller flame in the fireplace- which not a very cozy look; VERY UNHAPPY WITH MY LENNAR BUILDING HOME, and my neighbors are saying they are having a lot of the same problems as myself. ... More

My Grant Deed showed description of the property with HS (home site) number without the actual address in it. And Lennar Title Co. refused to fix this issue.

We went with Lennar because we got more bang for our buck. However, it came with a price. Read below. The sales guy was our first interaction with Lennar. He was very condescending and not very responsive most times. He always seized the opportunity to say something condescending. Often times when he felt that he was repeating himself he would say "I said" or "like I said" or "I already told." He rubbed me the wrong way the entire time. Once we went under contract I don't think we heard from him. The experience with Lennar and especially that guy was very transactional. Underwriting was a disaster. It was the single most stressful situation I have ever encountered. The lady who was assisting the underwriter was not doing her job. She would wait until the last minute to request documents from me. I would always get them back same day. Needless to say, she caused our closing date to be pushed out. I had all of my paperwork together and ducks in a row before I started the homebuying process, but the way that underwriting went, you would have thought I was an offender who could not be in so many feet of a school or something. My loan officer was remarkable. Her name is Karlene. She gave me a peace of mind during all of the underwriting drama. The quality of the home is still TBD. We have been here three months and have already had plumbing issues in a bathroom that we seldom use. The craftsmanship of the homes is sloppy. During our walkthrough I requested that several issues be addressed. One issue was a noticeable slope in one of the bedrooms upstairs. Their contractor reworked it a couple of times but it is still there. According to the builders, there is a percentage of correction that they must meet. Some issues were masked and not actually corrected. Lennar chalks that up as cosmetic. I assume that means those issues aren't important, despite the price tag on the homes. We also had some wiring issues that required Lennar to send their contractor out. We have a whole in our drywall that I must put a work order in to repair. The wall in which the dryer vent comes from is not finished. I pointed that out multiple times prior to closing. I must put a work order in there as well. I don't think the contractors are managed well. The homes being built in my community (Balm Grove) are left wide open all night. There has been times when we would ride by at night and all of the lights are left on and the garage and fronts doors are left open. Imagine the critters. Hence, the reason that we had a pest issue upon move in. Oh and it is frustrating to watch the progress of your home being built, only to come back the next day to see that another contractor damaged what was newly installed. Luckily for us, we lived nearby and was able to spot these issues daily. Not so fortunate for the people who do not have that opportunity. I want to circle back to the arrogant salesman. I noticed that some buyers were welcomed into the community with signs and balloons at their home. Not us. Not so much as a thank you card, but I am sure that guy received a pretty hefty commission on a nearly half a million dollar home. Lastly, on closing day, the people that we encountered we nice. Maybe the processing department. Please note, I experienced other issues but did not mention every single detail because some of them were addressed during our walk through. My best advice is to go with your gut when deciding whom to work with. Have a realtor! She was my saving grace when dealing with the not so friendly salesman. Also, document everything. Try to have all affairs in order before underwriting because if you get the same pair that I worked with, it will be a headache. I heard that some of my neighbors experienced worse. Also keep in mind that Lennar does sell to investors which means that after what I believe is a 60 day waiting period, your neighborhood will have renters. Nothing against renters but do your research on the Triple Creek drama and join the community FB group (if allowed) prior to purchasing. Best of luck! ... More

The entire process using the internet and “portal” was a nightmare for this Baby Boomer! Everyone I encountered assumed I knew how to navigate, upload, download, scan, import to a file - and I still don’t! AND - I didn’t have a computer or the internet, so this experience left me with a bad impression of Lennar. I was treated like an absolute moron because I didn’t understand how to present documents or find one to sign!!!! And when I did ask for help, many people were impatient with my lack of understanding the technical lingo. Very unpleasant experience

Honest experience as a first time home buyer. Lennar is only great front facing surface level. They sell you well and are responsive only in the selling phase. The second I paid my deposit and they secured my payment, they basically were unresponsive. We had to proof various documents - a lot of the info was wrong. Even after asking for a revision, they’ll get the same info wrong on a different document. They couldn’t get my HOA price right - I had to correct them on their own rates four times. I brought in my own inspector during the final walk through, and I received approval from concierge to bring them in. Day of inspection I’m told I cannot bring a third party in without waivers/paperwork signed. Nobody in concierge wanted to be held accountable for the $400 I paid for an inspector who could not inspect the house and did not respond to any of my emails. Day of keys they throw everything in a bag full of documents and send you off your way with no explanation. When you ask for things such as “where is my HOA account information” they say it’s all in the bag - which it was not and I had to wait for a physical mail to come in to get that info. Also my house has so many issues. My bedroom lights flicker, the closet window was cracked, and the walls to window are not symmetrical. Insane for a house that costs the amount it does. The decibel is also not to legal regulations. You can hear everything externally. The shower has a high pitched ringing sound. My kitchen sink has a stain that came on it. Water quality is awful / pipes are rusty caused all my laundry to turn yellow. Hot water isn’t instant. Our heater was broken to begin with and we had to call emergency services because our house temperature was dropping dramatically and our pets were showing distress. These are all things we could’ve caught during walk through with our inspector if concierge took the necessary steps needed to bring out inspector to site to begin with rather than tell us day of they can’t come because they didn’t give us waivers. Homeless people walk around and look through your trash bins and try to open your doors - HOA won’t do anything nor showed ounce of empathy. Incredibly sloppy and I’m absolutely disappointed in the service, quality and basic human respect. I would not recommend Lennar nor will I purchase with Lennar again. We’re already mentally planning our move. ... More

The lender leading up to the closing date was the worst experience. I would never use Lennar as a lender. I had to get a backup loan because so many mistakes their officers made. The loan officer and processor didn’t seem to know what they were doing. Once we got the house we needed so many repairs, they are building so fast they make so many building mistakes , crooked walls leaks. The only positive experience has been with kristine she handles all the repairs and issues after move in.

They said they would perform our requested.simple take before we moved in. So far hasn’t happened.