Lennar Reviews

Toook a long time for everything

This is my third lennar home. I have referred many friends and family to this builder and will never again and will never purchase from lennar again. The sales department doesn’t care about customers and just cares about numbers. I will say the team that actually addresses issues after your purchase with repairs to your home have been pleasant and responsive. Workmanship and features included have definitely scaled way down since our last lennar purchase in 2016. Home lots are so so so small and simple expected features (as simple as guest bedrooms not having brackets to mount a ceiling fan, or exhaust fans in water closets, etc.. I could go on) just disappointed in the company as a whole. ... More

Customer service, agent, contractor and response from the team was very bad. This is not our first home buying. When compared to others we had a bad experience here.

I wanted to take a moment to share my recent experience with the online home buying process. While we are absolutely thrilled with our new home, I must express my disappointment with the overall communication and organization throughout the process online. The process of submitting required documents proved to be quite challenging, as we encountered delays and inconsistencies in responses. Despite our timely submissions, there were prolonged periods of silence and requests for duplicate information. It was evident that some individuals involved were not fully equipped to handle online emails and documents efficiently. Upon reaching the closing stage, we encountered additional obstacles with requests for unnecessary documentation and proof of income, leading to further disorganization and frustration. The lack of clarity and poor communication from the loan team exacerbated our concerns, leaving us feeling perplexed and dissatisfied. I feel compelled to highlight the credit person who provided exemplary assistance and demonstrated a clear understanding of our queries. Regrettably, this positive experience was overshadowed by the overall dissatisfaction with the process and the team's inability to address our concerns adequately. In light of these challenges, I caution against engaging in online home purchases without thorough consideration and understanding of the potential drawbacks. I sincerely hope that this feedback will be constructive and help improve the experience for future clients. ... More

Lennar seems to only care about them selves and I almost lost my money due to the some lady named Silvia screaming and catching an attitude with me and my bank when lennar made the mistake. Horrible experience

We encountered poor communication all the way around during the closing process. The closing coordinator scheduled a “walk-through”, and scheduled it for the wrong time/date. We arrived as told to, and there was no-one there. The follow up was absolutely horrid. The home was NOT ready to close. We encountered plumbing issues, walls were unfinished, blue tape was everywhere, broken tiles, master shower was not finished (no shower doors), the kitchen counter is still uneven, broken window screen, lanai door would not close/lock. I could go on and on with the issues. For a solid week after closing, we had construction workers still coming in and out of our home. Things are still outstanding. Terrible closing experience. Terrible communication. The only person who is trying to help us is Mariella! We have a number of things yet to be fixed! ... More

I tried to change my closing date because my bank CD was maturing three weeks after the tentative closing date. I have purchased 3 Lennar houses before and never had any closing date issues and after purchasing this house it was an investment of almost $1000000.00 on Lennar houses. The answer I received from upper management was discourteous: “We DON'T move dates!” you should not talk to your loyal customers in this tone (extremely unprofessional).

Sales team are pathetic and from our perspective and the experience we went through they seem to be racist and biased. First we confirmed a home with specific direction for a price, but next day it was allocated for another person saying the other buyer paid them high price. They did not give a chance for us to bid and see the result. Again we had to wait for another home but with a compromise of direction and location as we wanted a home in the community due to friends.

Lennar made first time home buying a miserable experience. Poor communication from every aspect possible. Very unprofessional. We will never buy another house with Lennar again.

Keys didn’t work to my new home. Went to pick up keys no one was there. They were at a party very poor communication. My son and I had to wait 3 hours for tech to make us new keys. Still waiting to see if you all are going to pay land taxes.

Terrible experience, first time home buyer. Our realtor was shocked and surprised, a lot of first for her. Weeks with out any info or communication, to then have these abrupt request. This and this needed within 48 hours. Every step of the way was a hassle and a pain. Even closing was a hassle. Home is great but the buying process was horrible. To the point that gave me second thoughts of purchasing.

We had a terrible buying experience. The lack of communication was our main issue. Katelyn was passive aggressive and would speak to me as if I were a child because I would ask the wrong people questions. It was our first time purchasing a home and we had such a terrible experience after signing contract until we closed. Immediately after we closed we had sewage backing into our tubs/sinks, since it was an emergency it was promptly repaired. Our other issues have now taken 3 weeks to even get a response from their team. We do not have any pool access despite calling multiple times a week to their HOA. We had a safety issue that we brought up multiple times before closing and Lennar refused to fix the issue twisting our arms to comply and sign, our 3rd party inspector and Lennar’s concierge both agreed regarding our safety issue and supposedly they went to “higher ups” and it was denied. We have been living here 6 weeks now and last week they started construction on some lines in our front yard. I state some lines because they refused to tell us who they were or what they were fixing, we also had no prior written notice. We had a construction worker ring my doorbell at 7am and demanded I move my vehicle out of my driveway so they could work. They ended up going on my driveway after I left but left stains on my driveway and also broke a sprinkler head. I would ask for it to be repaired but have no idea who or what company is doing that construction. Other than those issues the home is apparently well built and I am lucky to have not had anymore issues, but as stated above we have only been here 6 weeks. ... More

At first I was happy and seemed things started off smooth pre qual and home contract but later throughout the process became very sour and stressful. Our loan officer lacked communication through the entire process and failed to disclose certain information until day of closing. At times it felt earning our business wasn’t as important and we had to work harder to even make closing possible. I was happy with the home but not happy with the process. Communication could have been better and less feeling like I was purchasing a home from a used car dealership. I feel lennar is a great company but like any other company there’s always representatives that can ruin the experience. ... More

Customer Care follow up is lacking. my refrigerator needed to be replaced due to interior damage causing my produce to freeze repeatedly. I’m going on two months and I have still not received a replacement or any responses from LENNAR. Several other very simple repairs need to be completed (carpet repairs, electrical panel door latch repair, exterior paint touch up, cabinet door paint drips), but other than virtual meetings identifying the issues, no scheduling repairs or follow have been done. Very dissatisfied with Emily’s failure to return calls or follow up accordingly.

Really just to much to type. We had several changes in contructuon managers. Major communication issues and many things overlooked due to changes. Several push backs with closing dates. Very stressful process with many false promises

Process was not what I expected. Got a lot of push back from agents. It’s been 45 days and I still have not gotten the grass installed.

Lennar finance was awful in communication. The house itself is good but communication in Lennar is terrible

I went into the first time homebuilding experience with an open mind and trust that what I was told I was getting in my new home was true. Turns out that some pretty important things that I expected to have in my home were taken away without Lennar telling me. They took both bath tubs out of my house and was told that it is a 55+ community and elderly people don’t want bath tubs…well I’m 60 I’m not elderly and elderly people have grandchildren and dogs to bathe then I come to find out that the models with three bathrooms have at least 1 tub in their house! This was extremely upsetting for me..also was assured that I had arches in my house as well..one day I all of a sudden had NO arches the arches were part of the reason I loved the Princeton model…they also took away access to pendant lights above my island…they lied to me and didn’t bat an eyelash I was told that they have a team of lawyers that will negate any of my complaints that I simply can not win if I pursued any of it. The best part of the entire experience was working with my super Dave he was great from start to finish always available easy to talk to and made sure the rest of the build went smoothly…..I’m still upset about not having a bathtub!! ... More

Unfortunately, I do not have a good review regarding the home construction, which is full of problems and defects-- and the list is long. Some workers simply should not construct anyone's home. Customer service and warranty as well as sales is responsive and professional, so hopefully the defects and problems in construction will be taken care of afterwards. However, a new homeowner should not have to plead and stress about the multitude of problems in the new build in a new community.

If I have to start again, I will only buy ready to move in house. We were promised to close our house house on march and we got the house on September. They delay it for 6 months. Because of that we are paying $850 more every month. Key hand over process is lame. I am buying a house not a toy. They handover the key at outside of the garage and he/she left the welcome goodies bag on the floor. It was awful.

I knew coming into this that buying a house can be stressful but it definitely could be better with the right help. When i went to see the house Ana was good, however the second i was moved to lennar mortgage the nightmare began, the loan officer Wesley he eas good at the beginning, then there was a LOT of miscommunication, changes of information and to make it worse to be honest i felt i was gaslighted towards the end, putting me in a position where i had no choice but to buy. The person that was supposed to contact me and introduce herself before closing I NEVER received such call, waited 2 hours at the office and saw her once for like 1min. I was told an amount at the beginning ended up being a much higher one that to be honest I would’ve pay that amount for the house I actually wanted but because Wesley at the beginning after like 5 very persistent calls he reassured me a much lower cash to closing. Then i had an issue with a credit card payment putting me for the very first time in 4 years in red with the bank for a n extremely late paymenT. I trusted the team even tho i have several family members with awful experiences with Lennar, but I wanted to give it a shot, and it was a very disappointed, frustrating experience. After move in, its been highly difficult , the address doesn’t work , i find myself walking 20min back and forth from my house to the office because no delivery seems to find the address, I finally after a month got my mailbox keys and they don’t even work. My neighbours are great, and im trying to grow love towards my house, thats the OnLY positive thing. ... More

My family’s experience with Lennar was appalling start to finish. We will never be using them again.

Moving through purchasing a new construction, the team at Lennar promised throughout that a physician loan would be possible. Two weeks ahead of my closing date, my loan officer informs me that the team at Lennar did not complete Fannie Mae paperwork required in order to finalize the loan. The team was unable to provide a reason as to why they were not submitting the paperwork, and ultimately I was forced in the last two weeks to gather an additional 17% of the house value in order to close with a non-physician loan. Stay away.

Lennar is is no way, shape, or form Customer Friendly. No choices or changes at all. "This is what you get and forget about making or requesting even the slightest change". No communication or updates forthcoming from the Lennar reps. Delay after Delay and no real concern or care on their part.

Realize at present it is a sellers market, but we were given very little imput into what we would like in the property. Advised there would be a “few” steps leading to them main entrance & ended up with 16!!. Width of steps 36 inches, we requested they be widened to 42 inches enabling easier access for our furniture (damaged when being delivered) but advised not possible only to see properties being built now have 42 inch steps. Sales rep. advised she showed every prospective purchaser picture of properties showing steps, unfortunately not true as we & certain neighbors were NEVER shown, in fact the pictures we received prior purchase as advised by construction department was of houses not actually built in our subdivision. Even entrance from garage to house has 10 steps & garage ceiling 19 ft high, how do we change the garage light bulb when requires changing? Garage had to be extended by 2ft to accommodate 2 cars, house advertised as 2 car garage then sales rep. advised it was a 1 x full size car + 1 x compact car, no mention of this in the Lennar literature. Closed on property 04.04.2022., 8 weeks ago & still waiting for glass shower screen to be installed in Master Ensuite Bathroom, internal stairs wrought iron work to be rectified to meet building code & correct installation of dish washer. Every time it rains yard flooded from property at rear, advised when property at rear “sodded” this will rectify problem, but not certain this is the answer & believe a retaining wall is required & agressive grading. Actually an accident waiting to happen as young children could easily be swept away once the water breaches the plastic sheeting presently installed. We have previously purchased new properties & never ever experienced a purchase so one sided in favor of the seller & information provided by the sales rep. proving to be so inaccurate & then actually denied having been said when queried! You obviously should have gathered we have not been impressed by the whole property purchasing process & would definitely NOT recommend anybody to purchase a Lennar built home. Remember it won’t be too long before it switches from a sellers market to buyers market & if Lennar’s corporate office/sales team don’t change their ways of dealing with future purchasers can’t honestly see them selling many homes!! ... More