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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Many, many issues

  • Deena W.
  • Verified HomeBuyer
  • May 25, 2021
  • Elizabeth, CO

There have been multiple issues since moving in. The front rain spout that goes underground had to be dug up twice, as my drive way was an ice skating rink due to overflow. The flooring was not installed properly and had to be repaired, then the baseboards had to be repaired by 3 different people! The upstairs bathroom tub has cracks apparently from shipping and the manager just had someone repair it. I bought a brand new home I expect brand new everything. The oven is not level and hasn’t been fixed yet. The granite countertops are now pulling down and away from the wall; all that will be ...

Lennar responded:
Hi Deena, thank you for taking the time to share your experience. We are sorry to hear about the frustrations you have experienced with the multiple issues you outlined. We would like to follow-up on any outstanding issues you have. Please send a detailed note to corporatecustomercare@lennar.com, with any information you can provide. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

Lennar - Not bad for price

  • Purushotham K.
  • Verified HomeBuyer
  • May 25, 2021
  • Apex, NC

Not bad for price

Lennar responded:
Hi Purushotham, thank you for your review. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Lennar - The lack of response with issues not corrected of warranty items

  • Richard K.
  • Verified HomeBuyer
  • May 21, 2021
  • Huntley, IL

The lack of response with issues not corrected of warranty items and from closing after 4 months .

Lennar responded:
Hi Richard, thank you for sharing your experience. We are disappointed to hear about your outstanding issues from closing. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Being delayed from closing on the home while it stood completed and it costing $5000+ to live during this time. No good reason for delay .

  • Alan K.
  • Verified HomeBuyer
  • May 20, 2021
  • Wimauma, FL

get a closing date included in contract if possible and penalties if possible. These people should be more responsive to people spending their money. No reason for these major delays that cost me in excess of $5000 . for temp housing. Im sure that this survay will go no where, and nothing done for me or the next person,

Lennar responded:
Hi Alan, thank you for this review. We are sorry to hear about the closing delay and subsequent cost you experienced, as a result. If there is anything we can do to help out, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

MONTHS of delays; only to take possession of a poorly supervised, poor quality build result. Continual defects and poor workmanship are discovered every week. Further there was ZIP communication and resolution of quality matters that I pointed out to the

  • Bruce F.
  • Verified HomeBuyer
  • May 18, 2021
  • Lakewood Ranch, FL

That their buying/building process excludes updates and input from the buyer. Other similar developer/builders in the area DEEPLY INVOLVE the buyer...to make the new home experience a joy....NOT what we stepped into

Lennar responded:
Hi Bruce, thank you for your review. We apologize for the issues you've expressed as a result of delays, craftmanship, and defects. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

I'm very very disappointed

  • Matthew P.
  • Verified HomeBuyer
  • May 18, 2021
  • Bargersville, IN

The process started well. At the time of closing, the quality of the home "appeared" to be what we expected. We put a great deal of trust in the builder on delivering a house that was as advertised and a high quality of work. But within the first several days and weeks it became apparent there were a number of "quality" related issues that went beyond aesthetics and were fundamentally wrong. Issues ranging from faulty appliances to poorly designed/engineered duct work to improper placement of fire/smoke alarms. It has been over five months of taking two steps forward and two steps back ...

Lennar responded:
Hi Matthew, thank you for taking time to write this review. We are sorry to hear about the extensive list of issues you have experienced since closing on your new home. Please reach out to us directly at corporatecustomercare@lennar.com, if there are any outstanding items you would like us to follow-up on with the local team. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - They build too fast so you end up needing too much fixed.

  • Anonymous
  • Verified HomeBuyer
  • April 27, 2021
  • Bonney Lake, WA

They build too fast so you end up needing too much fixed. Time consuming and stressful

Lennar responded:
Hi, thank you for the review. We are sorry to hear about the issues you described and the stress you have experienced in your new home. If there are any issues requiring attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

not doing what they said they would do. and poor quality.

  • Henry M.
  • Verified HomeBuyer
  • April 23, 2021
  • Bulverde, TX

You better think twice and get a second opinion.

Lennar responded:
Hi Henry, thank you for sharing your review. We are sorry to hear about your disappointment with the quality of your home and the communication you have received from the team. Please reach out to us at corporatecustomercare@lennar.com, with any outstanding items requiring attention and we will follow-up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

No care for the customer

  • Adam M.
  • Verified HomeBuyer
  • April 22, 2021
  • Angier, NC

I have had nothing but problems since buying. There have been numerous issues with warranty work that is very unreliable. Upon move in we were told the house would be cleaned. Not o LT were there con webs in the corners but there is still paint on the floors that I, myself, am cleaning over time. There has not been a time that warranty work has been scheduled and kept. They are always late or don’t show at all. I would not recommend anyone to buy from Lennar as it stands now. I know that I myself would hate to go through this experience again.

Lennar responded:
Hi Adam, we would like to thank you for taking the time to leave a detailed review. We are disappointed to hear about the issues you outlined including ongoing issues regarding the completion of warranty work and lack of communication throughout that process. If you have any issues you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Lennar - Poor materials used and sloppy craftsmanship.

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2021
  • Mt Pleasant, SC

Poor materials used and sloppy craftsmanship.

Lennar responded:
Hi, thank you for taking time to write a review. We would like to apologize for any disappointment you have with the craftsmanship and materials used in your new home. If there are any particular issues requiring further attention, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Lennar - Poor quality.

  • Anonymous
  • Verified HomeBuyer
  • April 20, 2021
  • Blaine, MN

Poor quality. Some of the cabinet doors didn't install properly, floors make a squeaky noise.

Lennar responded:
Hi, thank you for your review. We are sorry to hear about your disappointment with the quality of your new home. If there are any items that require attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lack of quality in workmanship (paint, alignment, quality finishes, etc)

  • Alan L.
  • Verified HomeBuyer
  • April 20, 2021
  • Gaithersburg, MD

It doesn't appear that the construction team did a quality check/inspection on all the sub-contractor work. Since we moved in this past January, we have had several visits from contractors to repair/finish work that should've been completed before closing. Cracks in windows, unfinished paint jobs, drywall issues. It is very noticeable to see the poor workmanship and lack of quality in how the work was supervised. We were not expecting to have all these issues within the first three months of living in a brand new home.

Lennar responded:
Hi Alan, thank you for sharing this review. We apologize for the frustrations you have expressed regarding the quality of workmanship in your home. Additionally, we are sorry to hear about the time it has taken to get work completed. Please reach out to us at corporatecustomercare@lennar.com, with any details you can provide for the incomplete work and we will follow-up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - Flooring feels like it's coming up, wall paint peels off by wiping

  • Dominique P.
  • Verified HomeBuyer
  • April 18, 2021
  • Las Vegas, NV

Flooring feels like it's coming up, wall paint peels off by wiping it, caulking on floor peels, bunch of nails, screws, papers, plastic, etc that has came up just by leveling the dirt in my backyard, paint on windows, back sliding door wouldn't stay on tracks for about 2 weeks.. I asked for help once and will never ask again.. nor do I want a follow up email or reply!

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Zero Communication

  • Brett H.
  • Verified HomeBuyer
  • April 07, 2021
  • San Antonio, TX

The communication throughout this whole process has been terrible. The building of the home was a total rush job. The NHO was a disaster. 2 more walkthroughs were needed to make sure all the repairs and touchups were done. I will never work with Lennar again

Lennar responded:
Hi Brett, thank you for taking the time to leave a detailed review of your experience. We apologize for the issues you have expressed regarding the lack of communication during the construction and completion of your new home. If you could send us an email at corporatecustomercare@lennar.com with any additional details, including contact information, we will follow-up for you. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 4

Responsiveness 2

It wasn't perfect

  • Kiara B.
  • Verified HomeBuyer
  • April 07, 2021
  • Menifee, CA

If I didn't have an amazing Realtor this would have been an even worse experience. My best advice is really do your research on materials because the options they provide (carpet,tile etc)never look the same once installed. I will be having many things replaced (windows and doors) some things were just thrown together in the build. Better communication with their lender would also improve the process

Lennar responded:
Hi Kiara, we would like to thank you for sharing your review. Additionally, we are sorry to hear about your disappointment with the finishes of your home and poor communication you experienced during the lending process. Please reach out to us at corporatecustomercare@lennar.com with any items requiring additional attention and we will follow-up for you. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

They lied about the HOA, and a pool and club house.

  • Michael G.
  • Verified HomeBuyer
  • April 07, 2021
  • Saratoga Springs, UT

The home and value of the home is good. The people. We worked with are lying sacks of scum. They didn’t explain the Master HOA. They lied about a pool and clubhouse just to get us to buy. Good home, dishonest workers!

Lennar responded:
Hi Michael, thank you for taking the time to share your thoughts. We greatly apologize for any communication issues you experienced during the purchasing process for your new home. If there is anything we can do to follow-up on these items, please send us an email at corporatecustomercare@lennar.com, with any additional details you could provide. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 5

Responsiveness 2

Lennar - Felt like my concerns during build were brushed aside.

  • Anonymous
  • Verified HomeBuyer
  • April 06, 2021
  • Ridgefield, WA

Felt like my concerns during build were brushed aside. Have lived here for a few months and still finding things that are weird/not straight, clumps of texture that we didn't catch on walk thru. Floor plan is great. Located near schools. Probably would try not to buy from lennar again. Someday could be a good rental property.

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the frustrations you have experienced with ongoing issues. If there is anything outstanding you would like us to follow-up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - How condescending and demeaning the loan process was.

  • Anonymous
  • Verified HomeBuyer
  • April 02, 2021
  • Beltsville, MD

How condescending and demeaning the loan process was. How I thought I would be getting certain things in my home and didn’t. The poor craftsmanship and cheap materials from which the homes are built. The lack of security on the construction site during construction and after.

Lennar responded:
Thank you for sharing this review. We apologize for the poor experience you had during the loan process and following construction of your new home. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 5

The lies

  • Sam H.
  • Verified HomeBuyer
  • April 01, 2021
  • Crosby, TX

I will not be recommending lennar to anyone. The experience of buying a new hour was ruined by Leeca and John B. I was appalled at the way they treated and talked to me throughout the whole process. It was bad. My realtor is not even taking clients to lennar anymore.

Lennar responded:
Hi Sam, thank you for sharing your experience with us. We would like to apologize for the service you received during the home buying process. If there is anything we can do to help, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Poor workmanship

  • Cedric V.
  • Verified HomeBuyer
  • March 31, 2021
  • Angier, NC

The houses are nice, but the materials used are low quality.

Lennar responded:
Hi Cedric, thank you for the review. We are sorry to hear about your disappointment with the workmanship in your new home. If there are any outstanding items you need addressed, please send us a note at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Good price house trade-work quality sub par

  • Aaron M.
  • Verified HomeBuyer
  • March 31, 2021
  • San Antonio, TX

Don’t hold there trades to high quality standards of craftsmanship. My backyard is so lumpy & ungraded my I almost sprang my ankle when chasing my kid around the yard.

Lennar responded:
Hi Aaron, thank you for taking the time to leave a review. We are sorry to hear about your disappointment with the finished quality of your new home. If there is anything you would like us to follow up on, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - This is my second time purchasing with Lennar and it seems that

  • Tasha J.
  • Verified HomeBuyer
  • March 31, 2021
  • Ocoee, FL

This is my second time purchasing with Lennar and it seems that departments are not connected and do not talk to each other.The best part of this experience was working with Irma in Arden Park. She was amazing and made everything ok. She should be commended for providing exceptional service!

Lennar responded:
Hi Tasha, thank you for taking the time to share your experience. We would like to apologize for communications issues you faced. Also, thank you for including the kind words regarding Irma's service. If there is anything we can do to help please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Lennar - Trying to get a closing date was a nightmare and all amenities

  • Michelle J.
  • Verified HomeBuyer
  • March 31, 2021
  • Troutman, NC

Trying to get a closing date was a nightmare and all amenities which we are paying thousands for are not be completed for more than a year later. People have been in here 2 years and receiving nothing but paying high HOA and taxes.

Lennar responded:
Hi Michelle, thank you for taking the time to leave a review. We would like to apologize for the frustrations you have expressed regarding your closing date and amenities completion. If there is anything we can to do to assist, please reach out to us at corporatecustomercare@lennar.com, thank you. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Lennar - Bought from across the country wasn’t able to be there along

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2021
  • Summerville, SC

Bought from across the country wasn’t able to be there along the way. A lot of qc issues from slanted walls, terrible paint, non existent cleanup. Pretty disappointed with the build compared to 2 others we have built

Lennar responded:
Hello, thank you for your review. We are sorry to hear about the issues you experienced with your new home. Please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - Purchase the home and 2 months in things started falling apart.

  • Bryam M.
  • Verified HomeBuyer
  • December 02, 2020
  • Miami, FL

Purchase the home and 2 months in things started falling apart. Called to get it fixed and no one had came to fix it.

Lennar responded:
Hi Bryam, thank you for taking time to leave a review and share your experience with us. We would like to apologize for the frustrations you experienced with getting items addressed in your new home. If you would like us to follow-up with the appropriate team, please send us a message at corporatecustomercare@lennar.com, with any additional details you can provide. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

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