Lennar Reviews

The salesperson, Alex, was outstanding and was attentive to our needs within his authority/control. However we were very dissatisfied with the workmanship (paint, carpentry, landscaping (unlevel, dead grass, irrigation system heads sticking up too high, etc)). The tubs are basically useless because they are way too short for an average height adult (taller than 4 feet). Great square footage and amenities for the dollar but the workmanship needs improvements.

1. The first day I moved in-no hot water, 2. Second week, price sediment in shower to find out main sewer line was not draining- house was not up to code 3. Nick was great on getting things fixed on his end, everyone else was terrible, especially Brooke the virtual consultant 4. Loose shingles on roof. ALL OF ThIS & the inconvenience I lived with for two weeks because of the sewer made buying from Lennar a nightmare.

The loan approval process was awful. Kept asking for same documents over and over again and approved my loan at 7 pm the day before closing. Moved our closing date a week ahead and had many issues in the house from the carpet to the paint. The worst one being no internet service. Been almost 2 months and we still don’t have home wifi.

Patient with me through my financial issues. Sent in help ticket for heating issues, have not received help. Sitting in cold house while trying to get settled.

You need to hold you sales person feet to the fire the will tell you anything to get the sale. Including just fill the application in briefly don’t save yourself a headache fill it out completely!!! And be ready for sales pressure. And they don’t stop showing your house once you give them the deposit they continue showing your home until right before the cleaning for closing. Make sure you take pictures of the items noted in walkthrough as they won’t fix them all.

I was initially drawn to the design of the home. The design and the actual house is ok but the entire process was bad. The entire process was transactional and it was not at all efficient. I never felt like a valued home buyer. Support was lacking and at times several departments from Lennar does not seem to know what is happening. I have heard this same experience from others that actually bought my old home instead of a new home from Lennar. Customer Service is definitely below average.

I had over 90 emails and texts before I closed on my home. Most of the correspondence was deputed. Mary helped as much as she could but her hands were tied on a lot of the problems. David was my go to guy and he had to check when problems came up.

Our sales rep she was amazing. She did everything that she could do to help us and she was there no matter what time or day we emailed or called her. Now closing was the worst experience ever I had never built with people who were so rude and had no hearts and just wasn’t worth our time if we didn’t have so much time invested and money spent I wouldn’t have went through but the people in your closing office are very rude and inconsiderate, and I will wish to never deal with them again But overall, my experience with our club with our sales person she was amazing. She did her job very well but the people at your closing greet you and they are supposed to make this experience wonderful and it’s supposed to be a happy experience at that table, they made it very miserable , and sad to say you guys to build houses for other people, but I would not refer them to use you guys to close on their home ... More

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.

Couldn’t even get my correct name on the title.

Multiple issues upon moving including massive unfinished hole in pantry wall in which ants swarmed the kitchen less than a week upon moving in. Leaks in sinks. Problems with scheduling people to come out for repairs. The people that have come for repairs have been polite and overall helpful, however, in a new home these issues are disappointing. These are on top of the lack of communication from sellers and mortgage and issues that my realtor has never seen. And losing home insurance because Lennar never paid the first prior to selling installment.

The process of buying the home was not a smooth purchase at all. Our Lennar rep put us in a bind even though we had brought up the issues in advance. The construction crew left a mess on the exterior so I was having to pick up paneling boards and other materials that were left behind. I wear braces on both legs so struggled to bend over to pick up heavy paneling. They did not level out the top soil before putting the sod down and we had asked for this. We were told a cleaning crew would clean the interior but on the day we finally got our keys, the house was still dirty. Paint and glue stains were left on the floor. Overall, bad experience for my family and I. ... More

Bad mortgage experience like the Keystone cops!

Very hard to contact and meet in person. Barely answers phone calls. Very rigid on adding buyers realtor if the buyer already has home tour of model homes.Bad experience

Thing was not done on time and still not done after closing , finance team was not good, and communication was horrible.

The closing experience was the worst. Lennar Mtg had my initial information 5 weeks ahead of closing - they asked for multiple docs sometimes twice, they failed to forget we had an out of state signing and it took several calls and support from others outside of Lennar to get the closing completed. Lennar knew we had closed and had movers coming to deliver and they acted like it was no big deal until there was pressure and then the closing day was a mess- didn't receive my front door code until 5pm and then it didn't work. And we didn't even have a garage door key pads or a packet at the house as promised. Beware- make sure you have written approval to close 1 week prior. Now after closing - the follow up on warranty issues has been great so far. ... More

Today is probably not a good day for me to review Lennar. It is a very hot day and my air conditioning unit is not working. I tried calling Hadley Heating and Air - they have told me I have a one year warranty on my air conditioning unit. I called them at 5:52 p.m. this evening. I was told a technician would call back and talk me through possible solutions. It is currently 7:24 p.m. and I haven't received a phone call back from them. The first time I had problems with my air conditioner, it kept "tripping" the breaker. They had to put a bigger amp in for it to not trip every day. Needless to say, it is annoying to buy a brand new home and keep on having these issues with it in the summer. I did put in a ticket with Lennar Homes about the current air conditioning issue, however, I am not sure someone will get back to me before tomorrow.....and it is hot!! I'd rather not pick stars, just inform you of my issue, but right now I am not happy. ... More

I absolutely love my home but there is absolutely no communication. Everyone was so friendly until we signed the closing papers. We were told from EVERYONE if you need anything even after closing reach out and we will take care of you. The project manager John is horrible. Extremely rude and acts bothered if you ask him something. Called him about a roof problem on our home that was a month old and was told “Well it passed inspection so whatever”. Then asked him about some breakers as they are not labeled well in the electric panel and he said he doesn’t know to call customer care. Then fast forward to almost two months after closing and we came home to our door mat thrown in the lawn along with a decorative sign we had by the door which was being rained on and our walkway was half painted one color and also painted another color. Our neighbors was the same and their solar lights crushed both our mulch was blown into the yard. Paint supplies left all over our yard and a water hose and electric cord plugged into the side of our house. We were not aware of any work to be done on our home and came home to this mess. Called multiple people and were pushed all over the place because no one wants to bother with you including the care team who says they will call back and we have never received a call back any of the times we have called. Across the street they are finishing townhomes and there is a lot of debris all over. We would be patient with construction debris but this is trash (soda bottles, wrappers, water bottles covering the grounds). The wind blows and this goes in our yard daily. The response from the project manager was they can’t help Mother Nature which we understand but this is trash that could have been placed in a trash can instead of the ground. Very unprofessional employees. I would not recommend. Now if there was an existing Lennar home and you didn’t have to deal with Lennar at all I would go for it but steer clear of this company and the unprofessional, unreliable, zero communicative staff that represents them. ... More

From the very start I had issues with the loan officer not being proactive and responding to messages in a timely manner. The day of closing my name was not spelled correctly in the title/documents. I have been in the home and there is something going on with the plumbing where the toilet does not flush properly. There were also missed parts that were not painted by the time I closed on home. I unfortunately noticed a discrepancy in the fence but since I closed on the home lennar is no longer responsible. I would NOT recommend lennar the homes are built very fast and the little details are missed we had to close remotely they did not want to work with us going in person to sign our documentation if we had any questions. Closing on the home was not a good day we were very stressed out calling everyone to fix my name on documents and then was being told if I did not close that day I would have to pay a fee (even though it was THEIR mistake) ... More

The sales person was the rudest person I ever had to deal with. She’s been fired from Norm. A lot of other housing developments. She is very rude and condescending.

Avoid this place like the plague. The only smooth thing about the buying process was dealing with the finance/mortage department (the people who take your money. Go figure.) It is also usually a dump as they don’t make the contractors clean up after themselves. It was pretty bad before enough residents complained to force their hand. This developer has been a headache from the start. I started the initial paperwork on Thursday 01/18/24 around roughly 9pm. My walkthrough was then scheduled for Friday 01/26. I contacted a 3rd party inspector on 01/20 to complete an inspection on 1/26 a few hours prior to the walkthrough. Lennar informed me their policy states the 3rd party inspection needs to be a week prior to the walkthrough. Well how could that be possible given the timeline I just listed? I was then told the walkthrough had to be pushed back a week to accommodate their policy or the closing date could be pushed back and I was “threatened” fees if that were the case. I was also informed the the reason the 3rd party inspection needed to be done a week prior was to give Lennar time to correct faults found on the report. Well, the inspection was done, I went to my first walkthrough and not one single thing was rectified from the 3rd party inspection. Not a single thing was fixed when I went back for the second walkthrough on 02/02. Nothing was fixed until the day before close, including some repairs finished on the morning of closing day (02/07) During this process I was lucky to catch a clerical mistake. Lennar didn’t even have the right house listed on the paperwork. Luckily was rectified quick enough so nobody else could buy the house I chose. After close, their contractor crews used my driveway and water supply (our water company is notoriously expensive) to install the neighbors sod. Was driveway was left covered in dirt. Trash and a piece of water hose was left in my yard. Now we are approaching 7 weeks since closing, AND I STILL DON’T HAVE SOD. I have to drive my dog out of the neighborhood to use the bathroom after a rain or interior of my home is wrecked from the mud. Yet people who closed nearly 2 weeks after me are beginning to get sod. ... More

From the beginning, the Lennar Sales team was not responsive to initial inquiries we submitted for home we were interested in. It required me to follow up on weekly/bi-weekly basis before a representative even provided the information on the available homes and the plans. I felt like I was inconveniencing her asking for information. Once we signed the purchasing agreement, we submitted the application to Lennar Financial who waited a few weeks before reviewing and starting the escrow process. They only started with the paperwork 3 weeks before our close date but indicated it would not be an issue to get our application completed. 2 weeks prior to our close date there were issues arising validating our documents. We had to go back and forth between Lennar's "compliance" team and the loan officer to try to get documents cleared. The whole process was frustrating and insulting. However, we really wanted the home and the area so we proceeded with the purchase despite the issues we were having with Lennar. If we had known the type of company we were dealing with before getting half way through the homebuying process we would have not chosen Lennar or their in-house lender. ... More

Garage didn’t finish until last minute. Refrigerator has problems since August 2023. It is still not fixed yet. Lennar said will order a new one for me. But never did. Now I’m still waiting for fixing the refrigerator. Closing check documents have not sent to HOA. Don’t know when I can get it.

Most of the experience was good with the exception of the closing process. They close of the house was delayed by a month or later. We were charged a rate extension fee through Lenar mtg and were told that this would be credited back and it never was. I tried following up on this several times only to get delay after delay which leads me to the thought that it’s really just a stall tactic until I go away. This has been a terrible experience when it should’ve been a great one.

My friend/real estate agent owned and sold many Lennar homes, so we had a first hand view into the process going into it. From start to finish communication was very poor and even worse within the Lennar team. Each individual we worked with was pretty good, but collectively it was a total mess. There are too many examples to give and I’ve already given Lennar so much of my time that I feel like I should be an employee. I’m convinced that our closing would not have happened when scheduled (Lennar cancelled 3 closings prior, last minute without warning - so yes we had already moved out of our house) if I hadn’t personally coordinated the team. Disappointing to say the least - I could write a book with probably 10 chapters with all the issues. As a business owner, husband to a pregnant wife, and dad of 4 kids 6 and under having to deal with all of this was really the last thing I needed. We’ve been in the house for almost 2 months now and there are still issues that haven’t been fixed (that should have been fixed by the 1st scheduled closing. ... More