Lennar Reviews

Throughout the whole process, they were threats of taking the house. They were just extortion of making us pay more money just because they felt like it forcing us to use their lender even though their lender would never respond to me sometimes at all or I will take four or five days. The sales rep was very short and disrespectful. All around a horrible customer service. They acted as if we did not matter and if something didn’t work out, they could just sell it to somebody else. They didn’t want to help us work through any issues. I just wanted to try to take the house from us.

The Lennar sales rep that we had gave off "manager's son" vibes. He was never at work so we never met him and every time we called he was doing some not work related activity during work hours. He got extremely frustrated with us when we took a few extra hours to review the one-sided sales contract and then took as long as he please because he was "driving horses down to Georgia." No sensitivity to the fact that we had concerns and were first-time homebuyers. Every time he called our phone, I got nerves in my stomach because he always felt like the villain in our story. The inspection was a joke. The gentleman was very nice and patient throughout the walkthrough but he made a lot of promises and kept none. When we did the final walkthrough, the house basically looked exactly as it did before the initial walkthrough. He had a lot of excuses and a lot of "you could get that stain out if you sand it down" type suggestions. We were left with the unfortunate situation that a lot of buyers are left with where you either delay closing and your movers and all the other plans you have, or you accept the house even with all it's faults. I have heard of cabinets falling off the walls of neighbors and every contractor we have had come try to fix a gap in our screened-in porch says they can't do anything about it. So we have constant bugs in our screened-in porch. Also, every single rubbing up against the wall will leave mark much more profound than it should. The paint is SUPER low quality and it shows. They also have no intention of updating their closing documents. For example, they gave us a sheet that said they would be giving us a one-time paint and drywall coupon that we could cash in within the first year to take care of nail-pops and other things like that. When I reached out to the maintenance team to inquire about the coupon I did not receive yet, they said they were no longer honoring that coupon. Super disappointing and sketchy. They also do super sketchy things when it comes to HOA employment to try to keep control from the owners as long as possible. Buying from Lennar will never leave a good taste in your mouth. They are a large builder and you are just a speck on their earnings report and you will like such. I know sometimes you fall in love with a house and you just have to make moves but having gone through the experience, I recommend watches the video warnings online about Lennar and heeding them. They are terrible and impersonal as everyone says. ... More

We used all Lamar’s preferred everything. Lender, lawyer, inspector, etc. we had to work with lennars sales manager Justin as our sales rep Phill was terrible at following thru and following up. They really led on the feeling that they were doing us a favor, we weren’t treated as a valuable customer. Phill was very inconsistent in things he’d say. We didn’t have an opportunity to choose anything in the new build of which he blamed us for not reminding him that we needed to choose & we missed our opportunity.BECAUSE WE DIDNT TELL HIM TO DO HIS JOB-his words. We purchased the home understanding there was no HOA. A month after we closed we received a letter/documents for a newly established team, not “hoa”, but a team and fee that will need to be paid yearly for our community. Minimal communication in the status of the home, the loan, and documents needed literally beyond the closing appointment. The lender was verifying employment info 30 min before our closing appointment. The entire time prior, our realtor had been following up and pushing our loan officer to complete tasks. Our closing appointment was pushed back 2x in the same day because their finance team had not completed their job. After the prolonged closing appointment (it was scheduled for 1pm, then 230pm) we finally got the keys at 530pm. We loaded up our excited and anxious kids to bring them to their new home for the first time. The entire packet they provided us with, keys and door codes was wrong and they left the garage openers in the home. We weren’t able to get into the house by any means. We reached out to ALL teams, even those who couldn’t do anything to help. Out of the entire team of people, all of one person responded. The receptionist. She got ahold of the builder who drove an hour out of his way mid dinner to let us into our home.We’ve been here two months now. Not one single person on the team has reached out to apologize or even acknowledge this issue. Our builder; Dillon, and his team were AMAZING and are literally the only reason we felt confident in moving forward with our purchase. We have family now relocating here as well-we absolutely 10000% will never work with Lennar again. They have zero principal and zero integrity. ... More

Information on website about available homes and prices of homes is not accurate. There is wide variations. Home selling agents don't seem to have the right info, and try to simply set aside any complaints/issues. Selling agent hung up on me when I raised an issue that I had. Inflexible schedules when final walk throughs are being scheduled.

Lennar communicated poorly during the building process. Lennar changed the flooring, did not install a window paid for in the contract. Lennar changed the ship lap around the fireplace and installed a cheaper material without informing me of the change.Lennar installed dead sod on the yard and has refused to correct the problem. My entire yard is dead. I have no lawn and Lennar refuses to install what I paid for in my contract. I would never build with Lennar again!

Our “realtor” never responded to our inquiries timely and pushed us to use Lennar lending after we communicated at least 10 times were going with Navy Fed. We gave the lender and chance and he was extremely disrespectful to my wife after she said she was not going with Lennar. Build quality is good and the building manager was good at fixing the issues we provided. Everyone seemed money hungry and if any decision we made would make someone lose money they would get obviously irritable. Would not recommend Lennar after that experience.

Work with Gavin and Rocky was above satisfactory. Was required to sell my house to keep this one off the market, but would not give me a closing date. We were able to move just before being homeless but we got only one day notice. The experience was nerve racking and frustrating. VERY UNACCEPTABLE.

The only “positive” thing about this experience was that our home was done on time as promised by Lennar however there were A LOT of imperfections once we actually got in the house. Also not to mention that the home being done on time is the bare minimum from their end. We had our walk through scheduled the week before closing like it’s always done with any new construction. During our walkthrough we marked everything that needed to be corrected and very clearly communicated this with the construction manager. When we returned a week later for closing NOTHING had been done. There were a lot of paint touch ups that needed to be done, faucets to be fixed, towel holder was put at the wrong spot in the master bathroom, grout in bathrooms was discolored, tiles were dirty and stained, front door would not close right, elements missing from the house, paint was on the carpet in almost every room, backyard was not leveled before putting down the grass, and the list goes on with many many other big imperfections. On top of all of that there were no cleaners sent to clean the house before it being handed over to us. The house was dirty in every aspect. The day of closing we also expressed how the towel holders and paper towel holder they put in the bathroom are so outdated and looked horrible but instead of at least removing them for us and doing the drywall repair we were told by the construction manager that “his hands are tied”. We were told that the model homes we saw had the same ones , but it makes no sense to me how they took the initiative to put different different type of counters in the kitchen compared to the model home (flat instead of a breakfast bar) but could not put something more modern as the towel and toilet paper holders in the bathrooms. It is hypocritical that the house we got was different in some ways compared to the model home but only where it was convenient for them to be different without even notifying us of the differences. It would’ve been the least they could do for us after arriving there the day of closing with nothing being done. We spend the next month having numerous different workers come in the house fixing what should’ve already been fixed. The construction manager kept open communication with us and made sure most of the things got done, however, again, that is the bare minimum. Also would like to note that later we found out that the construction manager that was in charge of our home was on leave during the building process due to personal reasons which we completely understand, but I can confidently say we were MORE than patient and did not receive the above and beyond service we should’ve received to make up for this horrible experience. We are fist time homebuyers and we had the most awful experience with Lennar and with the entire home buying process as a whole. We will definitely never consider Lennar for our next home, or recommend Lennar to anyone. ... More

Our sales agent lied about mortgage rate multiple times and then lied she never stated she had given us such a quote. I, the presence of my real estate agent, had repeated the quote several times back to her prior to shaking hands on the deal. She even had called a supervisor regarding our offer in front of us. She then stated it had been approved. When we had the contract a few hours later we were shocked to find the rate a point higher. When we called the mortgage agent she clarified it was to we 0.76 point higher, but still not the rate of 4.99%. No one could explain the reason for the change and we have excellent credit. Mortgage company was disorganized. Our mortgage agent and the underwriter agent efforts were redundant. Caused us nightmares with multiple requests for the same information. The names of documents and who might be able to supply them were confusing. We had to setup the two agents on a teleconference to clarify the multiple requests for the same documents. Additionally, we setup a teleconference between Fidelity and the underwriter’s agent to finally clarify that we had sent the correct documents. The underwriter kept asking for documents piecemeal over 11 week period to close. Closing was delayed because of it. We drove 50 miles to closing on the assigned date only to find out that financing was still up in the air despite being told that we were essentially approved. The mortgage agent told us it was still being processed and told us to leave the mortgage office immediately. Since we had come from Florida to complete the buying process this business added two extra days and plenty of stress to what should have been a happy process. We were just short of walking away from the deal, but we were coming back our hometown for my husband’s health. In discussions with other folks like our builder and our bank teller who helped with the cashier’s check.they both described terrible experiences with the mortgage division. Always thought Lennar made a quality home, do not think we will buy another home with them. Sorry, but we likely will advise friends and associates the same. ... More

The house was supposed to be ready in September or early October but wasn’t finished until late December. The home is well made but the granite had a huge stain/black mark and we needed to get it replaced on our own, they said it was natural, even tho everyone that saw it said it was ugly.Also, I was told they would “make it happen” to get us a refrigerator and when it came time the agent said no. In the beginning I said we did not want to close in December as this was to be a rental and we wanted to rent it out in October. Our money was tired up for three extra months longer then we were told then leaving us in a different rental market and during the holidays. Our only choice was to walk away from our large deposit or close during the holidays. ... More

The overall experience is not what I expected. There were and still are many issues with our home. We closed 11/30 and still have not fully moved in due to outstanding issues such as air conditioner not running properly. Windows have issues and can’t close and can’t lock some of them. Lots of small issues that have been taken care of but just the overall time and effort it took to get the problems fixed was exhausting. Sprinklers have a leak which is causing us to use over 2000 gallons of water a day which is going to give us an extremely expensive water bill. Construction manager has done his best to get issues fixed but the trades response time and quality of work has been poor to average at best. ... More

I've talked with my new neighbors and we all agree that Lennar has the best home designs. Lennar floorplans and communities work really well for modern family life. They are in great locations with clever designs, efficient use of space, and reasonably priced. Unfortunately, that's the only positive part of the experience. The sales and post sales experience is terrible suffering from a complete lack of communication, constant errors (or lies?), and a lack of follow through. A lot of the information on the website has a legal disclaimer because in the end, it turns out to be inaccurate. Everyone at Lennar blames their boss as the reason they can't do something. I do think there are some great people who work there, but they, too are frustrated by their inability to help customers and just give up. Eventually, you call, email, text, track down, and harass enough people around that they will answer your question or address your concern (or all the claims they make constantly about how they will fix/repair/replace something as part of their warranty). This started from the moment Lennar had my deposit through the still lingering issues in my new home. One of the workers told me they install faulty appliances all the time because what's most important to Lennar is staying on schedule. That would explain a lot of the process and why so many things *look* done, but aren't. Make sure you document everything and have a good lawyer to advise you through the sales process. When you do your home walk through, check EVERYTHING (all the random paint on door and bathroom hardware, all the ethernet ports, all the appliances, pooling/leaking in the showers, all the plugs, all the included smart devices, all the doors and windows so they don't leak water, etc. all of which had issues in my or my neighbors place). I would encourage you to knock on the doors and ask residents at Rancho Mission Viejo in the Lennar properties how they feel about Lennar. I have yet to find someone who's happy with their experience. The home? Yes. But not the home buying experience. ... More

Horrible experience with a few employees that did their job well. Initial walk through of the home showed build quality and finishing touches were mediocre with cracked shower fiberglass to deep scratched windows to paint drops on the kitchen floor to drawers scratched. Kristine took care of it professionally and quickly. We have lived in our house for a month and have multiple large cracks in our sheet rock where the ceiling meets the wall. The home is beautiful but the whole experience of buying was horrible

I have buy a few new home in my life. This been the worse a sloppy job was done on the finishing touch this home wasn’t moving ready. On my 1st call to repair stuff I put in 7 request. Forget outside work that a mother call. Really disappointed

The builder was delayed over 7-months. Lennar did not communicate well with their customers, costing their customer tens of thousands of additional dollars. We found out that we were getting our house keys with less than 24 hours notice.

I requested for appraisal two weeks before closing they never disclosed until the day before closing. Lennar disclosed low appraisal just the day before closing and asked me to pay the difference or to walk out leaving the pre advance paid. Very bad experience overall

You have a very good product, but the customer experience has been worse than terrible. You have demonstrated no interest at all in the concerns and challenges that your clients might have and you expect all flexibility to change things on your side, but are not willing to give any flexibility to your client.

We were really excited to buy this home for our family. This is our first home that we have ever bought. The process of applying for a loan was easy, where things began to fall apart is the lack of communication between all the different areas of the company. I felt like I was doing all the leg work. And to make matters worse, the closing of our house was moved 7 times. Sometimes we knew about it a week in advance and the last few times it was literally the day before we were to close. We moved into our home with not having a final green inspection done, (it had been done, but something failed and they needed to reinspect). Then there was no communication when the final reports were sent in so that I can change utilities into my name. We woke up to having no water at our house and no one letting us know the final reports were turned in. We have a medically fragile daughter and it’s important for us to have our utilities running. It’s just been an overall nightmare! ... More

Mixed results From the sales department, we received miss information. Multiple information was incorrect. Downright incorrect. Also left out good things about the house that we didn’t even know about.. We feel there were changes made to the house and the sales person was never informed. The construction manager and sales person gave us a closing date. Your corporate closing coordinator move the date forward by three weeks and Cost us thousands of dollars and the house was not ready. In addition to that, whoever was in charge of the paperwork was nowhere near ready to have all these homes closed at the same time. After waiting for hours to close, we threatened to pull out of the deal and then miraculously the paperwork was found. On a positive note, working with Aaron and Shelley has been a pleasure and a relief because they have bend over backwards to make things right. There is a lack of quality workmanship from your trade partners. I still have a list of mile long of things that need to be corrected. I’ll let you know in the next survey how well that goes. I just want you to know how close we came to getting out of buying this home because of your closing coordinator and people involved with the paperwork on the deal. ... More

Door hinges shutter drain wrong angle towel hook not installed .

Lennar Title was the worst I’ve worked with and I almost backed out of the purchase because of them, Lennar didn’t pay real estate commission to my realtor so they got free labor but after I purchased, now they offer commission because the market has tanked, they take more than 2-3 weeks to respond to simple post purchase fixes needed. They keep sending surveys but do nothing about the feedback they receive. Interior doors are nice upgrade, appliances are middle quality except dishwasher is lowest quality available. Construction of the house itself is thankfully good but they cheapened out on the smallest things (no washing machine pan for second floor washing machine, kitchen faucet and water filter are cheap). The whole buying experience was terrible. There are plenty of other builders who provide a better experience for the same type of house. ... More

We went under contract six months prior before the home was finished. Im married. We made the offer under my name, but for investment purposes, we wanted to have my wife be on the house instead of myself. This is a simple process, it just needs to be approved by the builder. Literally we had sent them the document and all they had to do was sign it to get it done. We tried to do this a few months before close, but the Lennar denied. And it wasn’t like my wife didn’t have the qualifications. She was pre-approved and we would’ve closed on time. I think that because the value of the house went up, they were looking to have us drop out by not willing to work with us in hopes to sell it to someone else and keep our builders deposit of 10%. It was just bad service. We ended up closing on the property and I stayed on the house to get it done, but it was a simple request that they didn’t work with us on. Bad service. I won’t be building or purchasing a home from Lennar again. ... More

Buy elsewhere. Trust me on this one.

Cheaper than other builder you get a lot of appliances at no cost but then he cannot change other things

DO NOT USE LENNAR MORTGAGE. THEY HAVE DECEPTIVE PRACTICES AND EXCERSISE DISCRIMINATORY LENDING PRACTICES. YOU WILL FILE A COPLAINT AGAINST THEM LIKE I WILL BE DOING.!! BEWARE!