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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Termites (Moved in Nov 2019

  • Edisa S.
  • Verified HomeBuyer
  • March 24, 2020
  • Tucson, AZ

My neighbor and I who have moved in Nov 2019 are having termite and drainage issues. Very Responsive in the first 90 days. Communication and responsiveness after the 90 days is poor.

Lennar responded:
Hi Edisa, thank you for providing this feedback about your experience. We are sorry to hear about the termite and drainage issues. Please email us at corporatecustomercare@lennar.com with any outstanding items so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 1

Responsiveness 3

Wish we'd have known!!!

  • Victor R.
  • Verified HomeBuyer
  • March 24, 2020
  • Plumas Lake, CA

I wish I'd known about the builder. We would've bought an existing house and not had to deal with the disappointments. Inspect your home thoroughly!!! Huge gaps between the floors and the walls. We've had major repairs for things in the first month that couldn't have actually been inspected, let alone pass inspection!?!

Lennar responded:
Thank you for taking the time to share your feedback with us and I apologize for any issues you have come across during your building experience. Please send us and email to corporatecustomercare@lennar.com with your feedback, contact information and home address and I will get your concerns over to our management team to review and address.

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 3

Lennar - Just want to sell you the house.

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Bonita Springs, FL

Just want to sell you the house. Poor response to quality issues

Lennar responded:
Thank you for taking the time to share your comments with us and I'm sorry you feel this way. I would like to hear more about your experience and have it addressed by our management team. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Need improvement

  • Marie Y.
  • Verified HomeBuyer
  • March 24, 2020
  • Homestead, FL

As today , they did not fix the issue that I have with the front of the house. No one is willing to do the job right .It is a messy job

Lennar responded:
I'm sorry to hear you are experiencing a delay in getting your item(s) addressed. Please send us an email with the outstanding work, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Substandard Workmanship Overall

  • Kevin K.
  • Verified HomeBuyer
  • March 24, 2020
  • Davenport, FL

Purchased a "Ready Home" in Solterra Springs that was not ready. There were missing doors, painting that needed to be done, and substandard workmanship overall. There are carpet staples popping up all over the edges of the carpeting. Quality control seems to be an issue.

Lennar responded:
Thank you for bringing this to our attention and I'm sorry to hear you aren't completely satisfied with the completion of your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Nothing handled in a timely manner

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Sun City Center, FL

Never can get an answer from someone. They always have to ask someone else. Repairs are very slow to be fixed! Neighborhood needs to be taken better care of.

Lennar responded:
I'm sorry to hear you've experienced communication difficulties and delays. I would like to share this with our management team and have them review the situation thoroughly. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Need improvement

  • Thomas D.
  • Verified HomeBuyer
  • March 24, 2020
  • Saint Augustine, FL

very slow to take care of issues I have been waiting 4 months for a big pile of debris left by builder to be removed from my yard. my ac unit is to small for my house size, poor quality sliding glass doors no handles, floor tiles very cheap, paint on walls mark should have had a finish instead of flat, customer service rep is very good but his hands are tied, landscaping is worse ive ever seen no imagination, sod not laid properly very bumpy and spacey. Need better quality control finish one project before going to next

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you are experiencing delays in getting concerns addressed. Please share your concerns in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Never complete anything

  • Steven C.
  • Verified HomeBuyer
  • March 20, 2020
  • Jupiter, FL

A lot of problems and no answers.

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear that you may be experiencing delays. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Tremendous room for improvement!

  • Julian G.
  • Verified HomeBuyer
  • March 20, 2020
  • Laytonsville, MD

Sub-par engineering, construction supervision and quality of workmanship. Lack of diligent workmanship is a reflection of the builder's rush to complete home construction without paying attention to detail and pride in work quality. Customer service is wanting and repeated subcontractor visits are required to rectify mistakes/blunders.

Lennar responded:
Thank you for taking the time to share your feedback with us. I would like to share this with our construction team so they can thoroughly review and address the situation. Please send us an email with your feedback, contact information and home address to corporatecustomercare@lennar.com

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Waiting for response from my text

  • George G.
  • Verified HomeBuyer
  • March 19, 2020
  • North Las Vegas, NV

Lights missing where there should be lights to

Lennar responded:
Thank you for taking the time to share you comments. I would like our team to review this for you and address it properly. Please share your comments in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 2

Quality 3

Trustworthiness 1

Value 4

Responsiveness 2

Frederick Maryland East Church

  • Renee D.
  • Verified HomeBuyer
  • March 18, 2020
  • Frederick, MD

It is annoying that the board between the bedroom and the bathrooms has a high metal piece as the divider and allows for people to stub their toes and even though the inspector stated that needed to be fixed the builder brushed it off and stated thats how lennar has us do it. Even though the title should be even with that piece. Also the doors are all to low to the ground so you can't even have rugs in your bathrooms. The paint that is used seems cheap and you can see every fingerprint on the walls. Closing was the worst experience and such a hassle. Closing was too far away and not ...

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address. I would like to have our management team review and address this thoroughly.

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

My whole experience was disheartening.

  • Yiesha B.
  • Verified HomeBuyer
  • March 18, 2020
  • Avon, IN

False advertising about when amenities would be complete (that was a huge selling point for my family), their financing dept. (Eagle Home Mortgage) was horrible, horrible job on my kitchen back splash (it looks like I did it) and they pretty much keep you out of the loop on any changes (like us not having our pool, playground, etc until next year). They actually told a perspective buyer (that I referred) not to tell me about the amenities not going in! Luckily she told me and I called afterwards, total surprise to me. The people are nice to keep you “happy” but my overall experience was ...

Lennar responded:
I'm sorry to hear you experienced some communication difficulties during your home building experience. I would like to have our sales management team review this further and address it with the team. Please share your experience, contact information and home address with us by sending an email to corporatecustomercare@lennar.com.

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Expected more.

  • Anonymous
  • Verified HomeBuyer
  • March 18, 2020
  • Deerfield Beach, FL

Not happy with this home buying experience. Expected more from this builder.

Lennar responded:
Thank you for taking the time to share your comments with us. I would like to hear more about your experience and the areas we can improve on. Please send us an email with your experience, contact information and home address to corporatecustomercare@lennar.com

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

disappointed

  • Deborah K.
  • Verified HomeBuyer
  • March 17, 2020
  • Davenport, FL

The company is lax in addressing issues. I bought a bigger house model because it would have closed earlier and that never happened. The Customer Service/Repair guy in our development is way over worked with unrealistic expectations by the company. This is not a customer friendly business. My sales guy was awesome and the company expected him to fix all my concerns which was way beyond his scope, Very disappointed.

Lennar responded:
I'm sorry to hear you experienced delays with your home. It's important to us that homeowners feel comfortable and satisfied throughout the whole home building experience including after they close on the home. I would like to share your feedback with our management team and have them review the situation in more detail. Please send us your feedback, contact information and home address to corporatecustomercare@lennar.com

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

A lot of repairs needed

  • Claudia B.
  • Verified HomeBuyer
  • March 17, 2020
  • Huntley, IL

We are still under a year but we need a lot of repairs such as the floor counters are coming off the wall. The trim is not staying attached to the wall

Lennar responded:
Thank you for bringing this to our attention and I'm sorry for any delays you've experienced. Please send us an email to corporatecustomercare@lennar.com with your outstanding items, contact information and home address.

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Survey You Land

  • Jaci G.
  • Verified HomeBuyer
  • March 17, 2020
  • Brownsburg, IN

We payed for a premium lot size and found out after closing when we went install a fence that we are missing 10 ft of side yard. After doing some research, this is a common complaint for Lennar and there is nothing you can do about it except make sure you have the land surveyed prior to the start of your build.

Lennar responded:
Thank you for your comments and I'm sorry to hear of your concern. I would like to look into this further for you and ensure it gets addressed by management. Please send us and email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Poor Quality & Short of Trust

  • Sunay B.
  • Verified HomeBuyer
  • March 17, 2020
  • Corcoran, MN

It's been 4 months since we moved in, from multiple dishwasher leak to replacing floor in the kitchen, we've had multiple issues with the quality of construction. Especially the dry wall, sheet rock issues. Many corners are crooked & had to redo them. All the air vents had huge bulges which required cutting the dry wall & repairing them. It's been 4 months & the repairs continue & note that, all these were part of addendum during closing. Lack of communication & trust since the time we signed the PA. We were promised a full lot for $44700 lot premium, half of our lot is now covered in water. ...

Lennar responded:
I'm sorry to hear you aren't satisfied with your home. I would like to hear more about it and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - I´M NOT HAPPY WITH THE KIND OF PEOPLE OF SALES, WITH THE PEOPLE

  • Jose V.
  • Verified HomeBuyer
  • March 17, 2020
  • Miami, FL

I´M NOT HAPPY WITH THE KIND OF PEOPLE OF SALES, WITH THE PEOPLE THAT DELIVERY THE HOME, THE MATERIALS,

Lennar responded:
Thank you for taking the time to share your comments with us. I'd like to hear more about your experience so we can get it reviewed and addressed for you. Please send us an email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Bad

  • Francisco S.
  • Verified HomeBuyer
  • March 17, 2020
  • Saint Cloud, FL

Not very well, I tried counting lennar about issues like finishing paint on the outside of the house, holes in drywall, and tile grout cracking and I have not heard a response and I’ve stopped trying to contact anyone

Lennar responded:
Hi Francisco, thank you for sharing your feedback. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Pretty disappointing

  • Christopher K.
  • Verified HomeBuyer
  • March 17, 2020
  • Buckeye, AZ

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

Lennar responded:
Hi Christopher, thank you for providing sharing this feedback. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 5

Responsiveness 1

Below satisfaction

  • Gregory B.
  • Verified HomeBuyer
  • March 17, 2020
  • Fort Myers, FL

Many issues from the time we moved in. Poor quality all around the home. Many things needed to be replaced right away. Would not recommend or buy another lennar home after this.

Lennar responded:
Hi Gregory, thank you for sharing your feedback. We are sorry to hear about quality issues. Please email us at corporatecustomercare@lennar.com if you have any additional comments to share. We will be happy to follow-up for you. – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

Poor Follow Up

  • David B.
  • Verified HomeBuyer
  • March 17, 2020
  • Orlando, FL

Lennar built a good home using great materials. The design and layout are great. But almost six months after closing my punch list remains incomplete. Very frustrating experience.

Lennar responded:
Hi David, thank you for providing this feedback about your experience. We are happy to hear that you love the design and layout, but are sorry that there are items remaining from your closing. Please email us at corporatecustomercare@lennar.com if you would like to share any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

problems not solved

  • Elizabeth R.
  • Verified HomeBuyer
  • March 17, 2020
  • Mount Holly, NC

I like my house but I find that the builder is not responsive to problems

Lennar responded:
Hi Elizabeth, thank you for your comments. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Poor customer service

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Folsom, CA

Lennar has beautiful model home but when it comes to our home, they rushed through the job and now are slow playing fixing anything that should be covered within the first year. Terrible customer service, delayed service, poor workmanship...

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had in having issues addressed. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Cheap materials and shoddy work

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Osseo, MN

This home could have been beautiful. The layout, color scheme, location were all ideal. We have had nothing but trouble since we purchased. Water leaks, appliances that don’t work, landscaping is awful, poor workmanship throughout . Obvious that quality is not a top priority, but mass production is. My dream home has been a nightmare.

Lennar responded:
Thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 4

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