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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Definitely room for improvement

  • Nakisha T.
  • Verified HomeBuyer
  • March 17, 2020
  • Stafford, VA

In the 5 short months that I have lived in my home I have had to have several contractors back out to fix things that I feel you should not have to fix in less than 5 months. My hardwood floors have a gab that can easily be seen and collects crumbs and other debris that im told is an acceptable gab but looks horrible. And now I have a second location just not as bad as the first. I have an doorway that meets with the ceramic tile that hurts your feet if you step on it that does not get a transition plate due to the house not being DESIGNED with one. Getting the contractors back out to fix ...

Lennar responded:
Hi Nakisha, thank you for providing this feedback about the workmanship in your new home. We are sorry that you have not had a pleasant experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Lennar - Materials really cheap for the price of the house , the tile

  • Francisco A.
  • Verified HomeBuyer
  • March 09, 2020
  • Davie, FL

Materials really cheap for the price of the house , the tile in the bathrooms and kitchen does not have enough cement looks crooked. We did replace the tile ourselves. the garage finished is very rustic, Is not enough space between the lower cabinets kitchen and the refrigerator to open the door . the cobble stone in the front is dirty looks old already. mostly the contracts does not speak very well about lenar. I did not know this before

Lennar responded:
Hi Francisco, thank you for your feedback about the quality of your home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Great Sales Team and Site Construction Manager but Terrible Customer Service Field Lead

  • Garry H.
  • Verified HomeBuyer
  • March 09, 2020
  • Hanover, MD

First off, I’d like to make it very clear that the following team members with Lennar have been phenomenal and are NOT the focus of this review: Sales Department, Loan Offices, Title and Closing, and Site Construction Manger. These have all be a great crew to work with and I do not want anyone to think ill of them. They have done everything in their power to deliver a quality product in a timely manner (ahead of schedule) to my family and me. They cannot be thanked enough. Sadly, the focus of the negative review is on the customer care field representative. He has been a disaster to work ...

Lennar responded:
Garry, thank you for taking the time to provide us with your feedback. We are sorry for any delays or inconvenience you experienced after moving into your home. We would like to address this with the appropriate management team to ensure this doesn't happen again. Please send us an email to corporatecustomercare@lennar.com with your contact information and home address so we can address this.

Total Score 2

Quality 2

Trustworthiness 5

Value 3

Responsiveness 1

Not Impressed

  • Jannah M.
  • Verified HomeBuyer
  • March 05, 2020
  • New Braunfels, TX

I took the time to write a long review and due to a not so nice review it was not published. So this is my second attempt will see how it goes. Im not impressed with the quality of work on my home. They used cheap products. I will add all buyers should be told they only give you 20 feet of grass in the back yard. Very disappointed in Lennar.

Lennar responded:
Hi Jannah, thank you for your feedback about your purchase and your initial review. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. We hope that your experience has improved! – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 4

Value 1

Responsiveness 5

Disappointment

  • Robert G.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

  • Douglas B.
  • Verified HomeBuyer
  • March 04, 2020
  • Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - From the day we moved in we had issues.

  • Amie W.
  • Verified HomeBuyer
  • March 04, 2020
  • Wimauma, FL

From the day we moved in we had issues. Had to plead with people to come fix anything. Mt bathroom floor is now squeaking!

Lennar responded:
I'm sorry to hear you are experiencing delays in getting your concerns addressed. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can look into your items and have them documented and addressed properly.

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not impressed !

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Carmel, IN

Had a prior Lennar home, felt would be similar in good built quality , not impressed , have had issues with cabinets, cracks , poor built quality and over all fair !

Lennar responded:
Thank you for taking the time to share your comments with us. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can have the appropriate management team review the situation for you.

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Mixed experience I would say

  • Francis F.
  • Verified HomeBuyer
  • March 03, 2020
  • Apex, NC

I think I will come direct to the issue. Tony, who was previous construction mgr, was understanding and able to make myself and wife comfortable with the home given its newly constructed and with followup issues which are understandable. However, Tom who took over wasn't customer focused or neither informative. I need to call him almost 10 times to have the same issue addressed, as each time they would fix it temporarily. And now I am still having issues with my doors and he seems to have his own explanation on how those specific doors should work vs rest of the doors.

Lennar responded:
Hi Francis, thank you for taking the time to share your experience with us. I apologize for any delays or miscommunication you experienced. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can help get this properly addressed for you.

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

I would not buy Lennar again

  • Trinity E.
  • Verified HomeBuyer
  • March 02, 2020
  • Wimauma, FL

The house is built fast and cheap. Workmanship is poor quality. Home advertises as "comes with everything", but it doesnt come with essential items you would expect from a home; such as coach lights, door bell, sliding door bug screen, drawers in any bathrooms and list goes on. Lennar also did not disclose very important information such as; we live next to landfield, and many more information would have made us not move here if we knew. I won't be buying lennar again nor will i ever recommend them to anyone i know.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can address your concerns with you as soon as possible.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Below average craftsmanship (that’s being generous)

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2020
  • Troutman, NC

After living in the home for a few months we have found the level of craftsmanship to be below average. The yards they put in are already weed filled and we have had landscape companies advise the sod needs removed the soil needs treated and yard will need re sodded if we want to have a lawn however they stated that with the neighbors lawns being as bad and worse than ours it’s going to be a never ending battle. Also, the drywall finish is a joke. We have removed all ceiling light fixtures and use only lamps because the ceilings are an embarrassment I hate to even have people in the spare ...

Lennar responded:
Thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Good house, bad service

  • Anonymous
  • Verified HomeBuyer
  • February 29, 2020
  • Duluth, GA

During our building process, the sales team repeatedly gave us misinformation and took long * 2 answer questions. Since we have moved into our house the warranty department is slow to respond and lets things linger 4 a long time. After our first warranty appointment and claim, they sent two people out to work on some of the issues, but the rest is still left undone.

Lennar responded:
Thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described with the sales and service teams. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

Good Price Poor Quality

  • Sandra B.
  • Verified HomeBuyer
  • February 26, 2020
  • Pahrump, NV

Document, document and maybe they will respond.

Lennar responded:
Hi Sandra, thank you for sharing your feedback with us. We are sorry for any communication issues you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 4

Responsiveness 2

Poor Workmanship

  • Catherine P.
  • Verified HomeBuyer
  • February 26, 2020
  • Buford, GA

Considering what I paid for the property the workmanship on the house is poorly done! The materials used (i.e cabinets are cookie cutter, flooring is cheap) are of the lowest quality of builders grade material! Thus totally unexceptionable!!

Lennar responded:
Hi Catherine, thank you for sharing your feedback about the workmanship with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

Not getting all warranty items resolved.

  • David M.
  • Verified HomeBuyer
  • February 26, 2020
  • Mount Pleasant, SC

Lennar personnel promised to resolve quality/warranty issue within 30 days of closing on our house on 30 September 2019. After delays, and in some cases, multiple attempts by Lennar appointed technicians, we still have lingering issues with exterior doors. We also submitted a Lennar warranty ticket on a cracked countertop in our master bathroom that still is not resolved. The exterior doors have had added added in various places around each door that look terrible and have not solved the door sealing issues. The exterior door seals need to be replaced with new seals that reliably seal the ...

Lennar responded:
Hi David, thank you for sharing your feedback with us. We are sorry to hear about these issues, as well as the delays in getting them addressed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Not what we hoped for.

  • Kelly N.
  • Verified HomeBuyer
  • February 26, 2020
  • New Braunfels, TX

Shoddy craftsmanship all over. Trying to get the house is built and sold for the bottom line and not really caring about the finished product.

Lennar responded:
Thank you for sharing your comments with us. Please send us an email to corporatecustomercare@lennar.com with your address, contact information and any specific items you would like to call out so we can get them addressed for you.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

My house was built to quickly. In 4 months there are cracks in the ceiling, walls are not straight and several other things going on.

  • Victor S.
  • Verified HomeBuyer
  • February 26, 2020
  • Arlington, TX

New is not always better. I have purchased several homes in my life time being prior military. This last purchased property is questionable.

Lennar responded:
Thank you for taking the time to share your feedback with us. I'm sorry to hear you are not completely satisfied with your home. Please send us an email to corporatecustomercare@lennar.com with your address and details about your findings and we will get this reviewed and addressed for you.

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Ok now, but the process was miserable

  • Keith K.
  • Verified HomeBuyer
  • February 26, 2020
  • Winter Garden, FL

We are in our new Lennar house, and like it, but it was months late with us in a hotel. Minimal communication ( none from actual construction personnel). Moved in finally with no certificate of occupancy, many items incomplete that took weeks to complete. The company does some things beautifully, but then cheapens it. For example , the bathroom tiling is gorgeous, then they put the cheapest lights and fixtures possible, mentioning that you change them you void your warranty.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can look into your concerns and get them properly addressed.

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Wouldn’t Buy Again

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Perry Hall, MD

We moved in 7 months ago and have had workers here over 10 times. Rude office staff, subfloor issues, flooring issues, broken dryer, issue with kitchen sink, broken raucouses, broken doorbell, hole in floor, broken tread on staircase, etc. Had we known Lennar had poor craftsmanship, we would never have purchased this home. Do not recommend this builder.

Lennar responded:
Thank you for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced with items in your home. Please email us with your address and contact information at corporatecustomercare@lennar.com. We would like to review your concerns and address them as soon as possible.

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - Get everything Lennar promises to you in writing.

  • Stephen J.
  • Verified HomeBuyer
  • February 26, 2020
  • Fort Myers, FL

Get everything Lennar promises to you in writing.

Lennar responded:
Thank you for your comment. We would like to hear more about the experience that prompted this. If you would, please send an email to corporatecustomercare@lennar.com with details of your experience and your address and contact information so our team can help address this.

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Lennar wicklow woods

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Blaine, MN

The people were great to work with. The actual house had many problems. Too many to list. Took months to actually have everything working properly! The contractors aren't worried about quality. They try to get everything done asap.

Lennar responded:
Thank you for taking the time to share your feedback. I'm sorry for any delays you experienced after moving into your home. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can review and address your concerns.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

So Disappointed

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Brownsburg, IN

We built the new “everything’s included” home. Sounded like such a great thing. In order to get and “everything’s included” home, they cheat everywhere they can. Downstairs cabinets have soft close hardware. Get upstairs, not included. Plastic faucet upstairs on an upgraded laundry room. Only one hearing/air vent for the entire kitchen, living room, entryway. Upstairs is so hot and downstairs is freezing. Workmanship is poor. So many thing have had to be fixed already. Carpet is so cheap. We’ve been in the home 4 months and the carpet looks like it is 10 years old. Terrible, ...

Lennar responded:
Thank you for providing us with your feedback. I'm sorry you aren't entirely satisfied with your new home. Please send us your contact information to CorporateCustomerCare@lennar.com so a member of our team could speak with you in detail about the items you've listed out. - Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Avoid buying home here!

  • Anonymous
  • Verified HomeBuyer
  • December 02, 2019
  • Clarksburg, MD

1. Seller did not allow me to buy a home without signing Solar roof agreement. I was left with only two options, buy or sign for 20/20 plan. 20/20 plan is a hoax. ”First 20” indicates that it is a 20 year agreement. “Second 20” indicates 20% reduction in price per unit solar energy consumed from roof. In fact, instead of getting benefit, I am paying ~30% more per unit as compared to local grid. Furthermore, Solar billing is weird. They do not provide details of solar energy consumed but they charge for consumption. In other words, I am paying twice on solar energy I consumed (to local grid ...

Lennar responded:
Thank you for sharing your feedback about the solar plan, as well as the quality and items in your home. We apologize for any difficulties you have experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Not satisfied

  • Marjie F.
  • Verified HomeBuyer
  • December 01, 2019
  • Hillsborough, NC

I was made to feel that I shouldn’t call with any complaints about interior and exterior construction.

Lennar responded:
Hi Marjie, thank you for sharing your feedback with us. We apologize for the issues and communication you have experienced. Please do send us a note at corporatecustomercare@lennar.com with any outstanding items, so we can follow up with the management team for you. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Many issues still remain.

  • Judy V.
  • Verified HomeBuyer
  • November 28, 2019
  • Lancaster, SC

Many issues still remain. Still upset that we were promised a refrigerator but did not receive it. Bought during April when they had the special but we did not receive it.

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

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