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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18200 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18200 Reviews in All Areas

Star Rating Breakdown

5 ★ 7453

4 ★ 3442

3 ★ 3076

2 ★ 1971

1 ★ 2258

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Nightmare

  • Anonymous
  • Verified HomeBuyer
  • May 15, 2025
  • Homestead, FL

Process at the beginning feels like a dream come true. After 40 days and 3 days before my closing, the nightmare starts. Lennar mortgage denied my application,n and they even care to ask for supporting documentation and anything regarding the denial, I tried to cancel everything with that denial, but Lennar insisted that it was not possible because 30 days had already passed by. After the process of getting approved by another bank because as for Lennar, I didn't have any other option, I was able to move in, I could notice bad quality, worst finishing. Conditions were not as expected since ...

Lennar responded:
Thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we aim to uphold. If there are any remaining concerns, please contact us at CorporateCustomerCare@Lennar.com so we can address them directly. We hope to have the opportunity to regain your trust.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

My experience with Lennar was worst.

  • Vimlesh Lavjibhai P.
  • Verified HomeBuyer
  • April 09, 2025
  • Princeton, TX

My experience from start to end was worst. Lost of lying from different Lennar Reps in terms of what they are telling verbally and cheating with signed doc. Hiding lot of details from customer up front. I made sure to convey my experience with my community who are heavy in investment in real estate to beware from scamming Lennar with all proofs I had. Thank you, Vimlesh

Lennar responded:
Good afternoon, Vimlesh, and thank you for taking the time to share your feedback. We’re sorry to hear that your Homebuying experience did not meet your expectations. If you would like to share details or if there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Home purchase

  • Broc Aaron C.
  • Verified HomeBuyer
  • February 05, 2025
  • Buckeye, AZ

Lennar offered great incentives, but were quick to try and deny our application. They made us jump hurdles, i.e. requested my wife to get a letter from management at current employer only to find out we couldn't use it and she was basically forced to get a job within 2 weeks in a new state. Closing was in limbo for well over a month which finally closed a week before Christmas. House we were living in was emptied out and we were essentially homeless if it didn't close. My children lost their Christmas and the process was simply unacceptable. I want to clarify this was Lennar lending ...

Lennar responded:
Good morning Broc, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process, particularly with the loan process. We're glad to hear that you've successfully reached the finish line and are now enjoying homeownership. Moving forward, we hope to earn back your trust as we provide a better experience as a homeowner. please do not hesitate to submit your questions or warranty requests online through your Lennar Account. This ensures that your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Lennar mortgage is one of the worst lender to deal with.

  • Venu Gopala Rao C.
  • Verified HomeBuyer
  • January 16, 2025
  • Jefferson, GA

Lennar Sales’s agent is good. But, Lennar mortgage is one of the worst team to deal with. Not at all happy with their service and they are not helping customer. Because of their lack of last minute changes, have to spend 5k extra for loan points. I never recommend Lennar mortgage to anyone.

Lennar responded:
Good afternoon Venu, we sincerely apologize for the inconvenience and frustration you faced during your home-buying process, especially with your mortgage team. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Not great

  • Alexis B.
  • Verified HomeBuyer
  • January 16, 2025
  • Palmetto, FL

There is way too much to type but the overall process was awful. I am very disappointed in the entire process with Lennar and would not recommend to anyone honestly. I still have on going issues

Lennar responded:
Good afternoon Alexis. Thank you for sharing your recent homebuying experience with us. We sincerely apologize for the issues you experienced. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If any outstanding warrantable issues have not been addressed, please send us an email with details of your concern to CorporateCustomerCare@Lennar.com referencing this review so we can help you follow up on them. If you have general questions or warranty-related issues, please continue reaching out to your Customer Care Team by submitting a request online through your Lennar Account. This ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Confusing, cumbersome, exhausting finance & closing process

  • Richard S.
  • Verified HomeBuyer
  • January 03, 2025
  • Saint Michael, MN

I purchased a new Lennar home and used Lennar finance/closing company. During the process I was required to register 3 seperate portals; building, finance and closing. During the process I recieved over 200 emails from Lennar employees. I have purchased several homes in the past and have never experienced this lack of communication/confusion that I did between Lennar employees. There is no reason company of this size can not streamline their process and make it more simplistic for the customer. I would never use Lennar finance/closing company again.

Lennar responded:
Good afternoon Richard, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying ...

Total Score 1

Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Question everything. Seniors with beginning physical/mental developmental problems take heed

  • Robert R.
  • Verified HomeBuyer
  • December 26, 2024
  • Taylors, SC

The unit would be more valuable and flexible if it had 2 feet more width and depth. The garage is too small for the average car. Doors to narrow for multiple passing and closing without interference of some kind. Doors to narrow 28" throughout. 4-5 doors would have been better as Sliding doors.

Lennar responded:
Good afternoon Robert and thank you for sharing your feedback. We hope that, moving forward you will enjoy your homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local Customer Care team by submitting a warranty request through your Lennar Account. This ensures that your request is properly documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Gor

  • Goran P.
  • Verified HomeBuyer
  • December 19, 2024
  • Lehigh Acres, FL

I am licensed real estate agent, and this purchase is the worst experience I experienced in over 30 plus years in the business. I worked with Lennar previously and things did go smooth, but not this time. Things that went wrong : 1) I had a contingency to be respected. But it was ignored in the contract 2) house completion date that I was told was moved forward by 3 months which was not convenient at the time 3) steering toward “ Preffered lender”, which at first failed to communicate properly. Then, the “ best deal “ on mortgage rate was unacceptable, but the management did come ...

Lennar responded:
Good afternoon Goran and thank you for your review. We are sorry to hear that your home buying experience was less than satisfactory. We understand how frustrating it can be not have items completed when you closed on your home. If there are still any outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist you. ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Could of been better

  • Marvin E.
  • Verified HomeBuyer
  • November 14, 2024
  • Menifee, CA

Horrible communication with all parties involved with Lennar. Lennar agent saw us show up with our realtor and advised us last minute that we would not be able to use him. We were pretty much on our own throughout the whole process.

Lennar responded:
Good morning Marvin, Thank you for sharing your experience with us. We are sorry to hear you felt you were on your own throughout the homebuying process. Moving forward, we hope to have the opportunity to provide you with an exceptional homeowner experience. If you have any questions or need additional support, please don’t hesitate to reach out to your local customer care team by submitting a warranty or service request through your Lennar account. This ensures that your request is properly documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

No good experience

  • James L.
  • Verified HomeBuyer
  • November 01, 2024
  • Milton, DE

Our experience was horrible was not told all info up front about fees and wasn’t told that any water that being used for lawn is considered water going into sewer which it’s not they should of put 2 water meters on . Al door to basement is to small should have been a 36in door so you can get things down there it’s a 36in stairwell. So we lose 1/3 of our house because doorway to small. Not a good experience at all I was charged for things starting sept 3 and we did not settle till sept 11

Lennar responded:
Thank you for sharing your experience with us, James. We are sorry to hear we did not meet your expectations.
If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. We hope to have the opportunity to earn back your trust and improve your experience with us moving forward.
Sincerely,
Lennar Corporate Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 1

Responsiveness 3

..at your own risk

  • Anonymous
  • Verified HomeBuyer
  • October 23, 2024
  • Dallas, TX

Words can no longer describe what we’ve been through with Lennar. Home & Materials - scary cheap Communication - nonexistent Proactivity - only when you remind them Price - reasonable Thank goodness for Billy the construction manager, he’s been a blessing.

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the challenges and frustrations you have faced with your new home. We understand how important it is to have quality materials, effective communication, and proactive service, especially when making such a significant ...

Total Score 1

Quality 2

Trustworthiness 1

Value 5

Responsiveness 1

Quality Check person was extremely rude and unprofessional

  • Nitin Navnath S.
  • Verified HomeBuyer
  • October 21, 2024
  • Durham, NC

Overall experience was good, their correspondence was amazing, frequent updates on progress and closing was smooth. Meeting with a contractor and walkthrough was amazing. Build quality is average. Lennar Quality check person who was appointed during blue tape inspection was very unprofessional and rude, he was behaving as if Lennar has given home for free as a charity and any question or quality issue we raised kind of agitated him personally. I am sure this is one of employee but that experience was very unpleasant to the point I wanted to just leave deposit and not proceed with ...

Lennar responded:
Thank you for sharing your feedback, Nitin. We apologize for the negative experience you had with our quality assurance associate during your blue tape inspection and regret that your experience did not meet your ...

Total Score 1

Quality 1

Trustworthiness 3

Value 2

Responsiveness 3

Generally not a great experience

  • Ahmed Akram M.
  • Verified HomeBuyer
  • October 16, 2024
  • Durham, NC

Staff was not the most friendly or responsive Missed drywall inspection

Lennar responded:
Thank you for taking the time to share your feedback, Ahmed. We sincerely apologize for the inconvenience and frustration you experienced with our staff and the missed drywall ...

Total Score 1

Quality 2

Trustworthiness 4

Value 2

Responsiveness 1

Not customer friendly

  • Srinivas P.
  • Verified HomeBuyer
  • October 16, 2024
  • Raleigh, NC

I think we had the worst experience with the Lennar team, from sales to concierge. Once you sign the initial contract, the sales team acted as if they don't know us. We tried to contact them a couple of times regarding the change in closing date from what was initially confirmed and there was absolutely no response from them. We left a couple of voicemails but no call backs or anything. Then there's another team called concierge team. This team should be renamed as the legal team as anything you ask them they take screenshots of the contract and send them to you with a note that you agreed to ...

Lennar responded:
Thank you for taking the time to share your feedback, Srinivas. We sincerely apologize for the inconvenience and frustration you experienced with our sales and concierge ...

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

Wouldn’t go through Lennar again

  • Jada Tiffany M.
  • Verified HomeBuyer
  • October 16, 2024
  • Providence Village, TX

My home buying process (1st time) was traumatizing. I was so excited at first but Ronnie was a huge bully and Jody was very condescending. Everything was rushed I had no time to think or weigh my options on anything . Ronnie made the experience the worse she was so rude and pushy. Jody would try to be helpful at times but her delivery and tone always seemed ask if I was bothering her. I wanted to back out so bad the only person I had a positive experience with was Taylor. When we did our walk thru she was nice informative and willing to help

Lennar responded:
Thank you for sharing your feedback, Jada. We are truly sorry to hear about your experience, especially as a first-time homebuyer. Our goal is to provide the best possible service and quality to our homeowners, and we regret that we did not meet your ...

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Complicated

  • Anonymous
  • Verified HomeBuyer
  • October 09, 2024
  • Beasley, TX

Terrible experience. I wouldn't and wont do it again.

Lennar responded:
We are sorry to hear you had a terrible experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Not a Great Experience, Rushed Workmanship on the building of the home

  • Charles N.
  • Verified HomeBuyer
  • October 07, 2024
  • Menifee, CA

Lennar's workmanship is not what it used to be...it was top notch many years ago when we purchased a prior home. This time around, the workers who built the home did not pay attention to detail; some of the finished work was sloppy, no attention to detail in some areas and overall I attribute it to rushed work. Thumbs down for me on Lennar: I would consider other builders in the future - I wouldn't exclude Lennar, it's just that I would not make them my 1st choice of builders any longer. Ex: exterior stucco - not sealed at the Fascia of the home, allows bees to nest; nails showing through ...

Lennar responded:
Thank you, Charles, for sharing your feedback with us. We're sorry to hear that the quality of your new home did not meet your expectations. We truly value your input and hope to restore your trust by delivering a better Homeowner experience moving forward. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

lannar mortgage

  • Carl M.
  • Verified HomeBuyer
  • October 04, 2024
  • Land O' Lakes, FL

I guess if you are paying cash this would not pertain to you. But if your mortgaging good luck, waited 6 months for an official approval, which someone told me sure your approved why would we do all this work for nothing. ok so I kept sending accounts and we went to a week before closing. I had pods coming cars transported and new furniture delivered scheduled. 7 days before closing date and official down payment I was told we can't approve loan because we cant use your income from Jan- June. well if it wasn't for some great sales people that got me hooked up with another mortgage company, ...

Lennar responded:
Thank you Carl for sharing your experience with Lennar Mortgage. We are sorry to hear we did not meet your expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Terrible experience from beginning to end

  • Michelle Dian B.
  • Verified HomeBuyer
  • September 29, 2024
  • McKinney, TX

Buying a home should be a time for celebration of a great achievement, instead, with Lennar Homes, this was a frustrating and disheartening experience. I paid cash so this should have been a seamless experience. However, with the exceptionally poor communication with all Lennar employees I worked with, the closing nearly didn't happen. Lennar staff refused to give me the keys to my home hours after funds had been wired, because I would not fraudulently sign paperwork of things they had not done. I understand that Lennar is a lower cost builder, but that shouldn't mean you get discounted and ...

Lennar responded:
Thank you for sharing your experience with us. I am truly sorry to hear that your home-buying journey with Lennar Homes was frustrating and disheartening. This is certainly not the experience we want our customers to have, especially during such an important ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Difficulty getting earnest money back when not qualify for loan.

  • Andrew P.
  • Verified HomeBuyer
  • September 18, 2024
  • Madison, AL

Didn't qualify due to not meeting the FHA requirement. I asked Lennar to send my Earnest money back. It has been weeks and still waiting. Only thing I got was they sent me a document to sign that said Refund back to buyer: $0, without any explanation. I did not sign it and am still waiting for my earnest money. I am writing this review in hope that someone can make this right

Lennar responded:
Good morning Andrew, and thank you for sharing your feedback with us. I have shared your concern with upper management in your division for them to review and assist. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Terrible

  • Philip K.
  • Verified HomeBuyer
  • September 18, 2024
  • Wimauma, FL

Our salesperson didn’t know what was going on, i had a different person for every step which was annoying, I want one person to deal with through out the process! Terrible company and miss managed badly. Thank goodness i had my own realtor to help deal with all the different people at Lennar. I’ll never buy another Lennar home. Oh nothing is square in the house, I’m having other work done and there having to make adjustments to install things because nothing is square. Cheap track built home

Lennar responded:
Good morning Philip,
We appreciate you sharing your feedback and apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 3

Value 1

Responsiveness 4

Issues with Recent Home Purchase Experience

  • Kelmarie B.
  • Verified HomeBuyer
  • September 17, 2024
  • Plant City, FL

I am writing to express my dissatisfaction with the recent experience I had in purchasing a new construction home from your company. While the initial interactions with the lender were smooth and professional, several critical issues arose during the process that have left me quite frustrated. Firstly, the inspection process and the service provided before closing were subpar. Numerous issues with the house were identified, and the quality of the repairs made before the closing was disappointing. Despite assurances of high standards, the final work fell short of ...

Lennar responded:
Good afternoon Kelmarie, We appreciate you sharing your feedback and are sorry the home did not meet your expectations. I have shared your experience with upper management for them to review and assist. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 1

Trustworthiness 1

Value 5

Responsiveness 2

Simple mistakes lead to big problems

  • Blake P.
  • Verified HomeBuyer
  • August 19, 2024
  • League City, TX

The sales associates filled out our contracts incorrectly with simple mistakes and would not correct them when they were pointed out. Example incorrect contact information. They along with the mortgage team gave us understated estimates due to interest rates that did not match the offered interest rates. This was also not corrected when it was pointed out. The Lennar employees across multiple departments did not pay attention to the details and made sloppy mistakes that made the home buying experience difficult and frustrating. Once upper level management got involved to correct the mistakes ...

Lennar responded:
Thank you Blake for taking the time to share your feedback with us. We are sorry to hear about your experience with the incorrect contract information, understated estimates, and the various mistakes made by our team. We appreciate your patience and your positive feedback about the involvement of upper-level management in correcting the mistakes. If you have general questions or warranty-related issues, please reach out to our Customer Care Team by submitting a request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Never again with Lennar

  • Anonymous
  • Verified HomeBuyer
  • July 21, 2024
  • Naples, FL

Buying experience with Lennar is just painful from Loan process to closure. Lack of information and so much of confusion created by the Loan officer, Insurance and everything enroute including closure with so much confusion on when is closing until the day before. So many issues even after closure that I couldn't rent out for a month just to fix the umpteen number of issues that took repeated tickets to be created for AC etc. The only one that I should recognize for being better is Mike on the maintenance side that raised prompt tickets for resolution despite so many repeated occurrences. I ...

Lennar responded:
Good afternoon, and thank you for your comments. We are sorry to hear there were so many issues during your homebuying experience We hope that moving forward we can offer you a better Homeowner's experience. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

Worst home buying experience

  • Anonymous
  • Verified HomeBuyer
  • July 20, 2024
  • Lakeland, FL

This was the worst home buying experience ever! From the beginning to the end! Lennar has gone from using decent materials to the cheapest materials they can find! The grass had to be replaced and that was a hassle to get done, the garage floor edge broke and we told nothing can be done, the landscaping is terrible. The tress were put in incorrect and they refused to fix them and now they are broken. We are being told it’s our responsibility to get them fix! They don’t even put up towel racks or toilet paper holders. I can go and on but I think you get the jist ! We definitely should of gone ...

Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. we are sorry to hear we did not meet your New Home expectations. We hope that moving forward we can change your sentiment towards a more positive one. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

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