Lennar Reviews

As a real estate investor, I am a 5x Lennar home investor. 4 of them are in FL. This 5th home at Glen Pine is the worst closing experience I have ever had. I will not buy another home from Lennar in FL anymore. The main issues are poor workmanship at and missing house keys. My closing was delayed 4 weeks because of these and other issues. But I will just focus on the 2 mentioned. The major issue I had was the many exterior walls were discolored. Miranda, Lennar customer rep, was at orientation and final appt. She brushed it off as sand, and did not remove it because it was not listed at orientation. I raised a fuss that Lennar should remove the sand. It turned out the sand was not easily to take off with a regular garden hose, but they didn’t want to rent a pressure washer either. 3 days later they got the equipment and was not able to remove the sand. They tried 3x by then the paint was coming off. I had to tell them to repaint the entire bottom 1/3 of the wall, but they only painted where needed. As obviously bad as the sand on the wall was and later the paint peeling from trying to clean it, Lennar should have automatically tried to fix the problem before closing, rather than requiring me to raise a fuss and emailing the VP of Sales to get upper management to know what a crappy team she has working her. Even when after I closed, Lennar gave me keys that don’t work for my house. They said I had to wait 2 weeks for Lennar’s vendor to fix it. I couldn’t wait and had my own lock smith replace it. With all the problems, this meant I could not show my property to renters for 4 weeks. I asked Lennar to compensate me for 2 weeks lost rent because they didn’t give me correct keys for showings, and they said NO. I will never and will actively discourage people from buying from Lennar, especially if it’s in central FL. This purchase experience has been the worst. ... More

The only good thing about this experience is Josh when i first bought the house. The lending process and about of defects in walkthrough, make me never want to recommend this company

Lennar's motto is "Everything's Included" yes... but... Things that are NOT included: Washer/Dryer, Door/drawer pulls for cabinets, fence, back yard, more than one bare thin coat of paint. During initial conversations we were told that there were closeout specials and that we could make an offer and things would be accepted, this was far from true. During the loan processes we were told that 4% was available, this was also far from true. There were a lot of places where it felt like Lennar made promises that they had no intention of keeping and it very much soured me to the experience. We still went through with the purchase, I'm happy with the neighborhood, but feel that the value for the money simply isn't there. ... More

Lennar does not respond to request after they have received your down payment. The worst company to work with in my opinion. Please do not go through Lennar if you can avoid it.

One of the worst home buying experience I ever had. Do not recommend Lennar to anyone. Everything is terrible, starting from home buying experience to built quality. Bought two units in a span of 4 months and both the experiences are horrific and both the units built quality is subpar.

If I could give a 0 I would. I have barely been in my home a month and the paint is already chipping on this cheap siding y’all used. Some of the door knobs are loose. I called to get help with the thermostat you wanted to do a virtual call and couldn’t help with something so simple. I referred 2 friends which I’m sorry I did because y’all gave and is still giving 1 a bad experience. My sales person the one who sold me the house asked me who was my sales person when I went in the office to tell them that the fridge they promised me was not in my home. I was in total disbelief I said YOU ma’am. My house had so many things that needed to be done I couldn’t believe because of it being a new house. I was like did they think they were building it for a baby doll or dog. The shingles weren’t properly put on. I will not recommend anyone else to purchase a home with you all again. ... More

First, we do love the house. However, Lennar has been a nightmare to work with. Up until the middle of January, we were told our house would be ready at the end of April of 2024 which would have been perfect timing for us. On January 18th we were told that we would be closing 12 days later on January 30th, giving us almost no warning whatsoever. If we delayed closing at all they were going to charge us $300 per day (READ YOUR CONTRACT!) for the delay. So we said fine, let us get our inspector in, like we mentioned at the beginning. They told us "Well, you need 30 days notice before closing in order to have your own inspector come in." How is that possible when we only got 12 days notice of closing?? Then, when we did close, they wanted an additional 10K and then "we will send you a check for the 10K later" ABSOLUTELY NOT! We didn't close until 8 hours later because they never asked for the sourcing of a 10K transfer from a savings account and just figured we would pay the additional 10 thousand dollars. Then yesterday, our plumbing was extremely backed up where sewage was literally coming up the tub. Lennar's plumber came and said this is a county issue. The county came and said we warned Lennar this was going to happen, the entire block pipes had so much dirt in them that everyone was having these major issues! STAY AWAY FROM LENNAR. ... More

I've purchased three houses in my lifetime, but none of the experiences compare to the terrible service provided by Lennar. Starting with the sales team, they are excessively pushy and pressure you into making impulsive decisions. They employ scare tactics and provide misleading information about the property. I strongly advise against making impulsive decisions and recommend thoroughly checking all sales information before making a purchase. Additionally, the sales team will email you the contract but fail to go through it with you to explain any details. The lender team also significantly increases charges without bringing them to your attention. It seems as though they are aware that most buyers don't understand their confusing C2C statements and won't spend much time questioning them. Even if you manage to catch discrepancies by comparing C2C statements with those of other Lennar home buyers, they will attempt to distract you with mind games. I recommend hiring a lawyer or an educated individual who understands closings well to validate their charges. For example, the HOA contribution fee was stated as $100 in the flyer and contract, but they charged me $1050 in the C2C estimate. It's essential to check the loan rate lock, as they may still impose a delay fee on you if home delivery is late due to internal construction issues. There are countless issues you will encounter with the team, and it's incredibly frustrating. While their home quality is good (which is why I bought three houses from them), I had my lawyer help me validate the details for the second and third houses. I strongly urge you to validate all information with an expert. Doing so will save you from numerous headaches and thousands of dollars. ... More

Poor communication throughout the process. Failure of staff to communicate information and process things and respond to questions and queries in a timely manner if at all despite not even even financing the purchase. Poor complication at every level - sales, title, on site, etc….trying to get answers to anything during the process was someone kicking the can or passing the. Ucla to someone else who passed it to the next one and on and on. Also staff doesn’t seem to know what they’re doing or have the right information. Yup, overall just plain bad and glad it’s over.

Bad experience with lennar title.

When I came to Lennar I was looking for the home of my dreams a second home and I got stuck in a home that according to the Lennar seller was just an option and he force me to start the application and during the process he was going to help me to get in to the home I was looking, of course that never happened the guy really didn’t care . Due to my circumstances I accept to keep the home ,during home inspection I realize the cheap material that was used for the construction I’m afraid about a bad wind or rain I don’t think it will resist a storm . The warranty is only valid for a short period . The finance process was easy but I did not get the interest rate I was told on the beginning of the application despite an excelente credit score and 20%down payment it seems like they are in a hurry to sell their homes. ... More

The buying experience was terrible and the house has already had to get the air conditioner unit replaced. The air is CONSTANTLY messing up. The tile in the shower looks like it’s been done by someone who didn’t know what they were doing. Never again.

Workmanship is absolutely not known by contractors finish details are ignored the whole experience has been a nightm

Terrible overall experience. The salesman, salesman’s supervisor, concierge, Construction Foreman all were horrible. The lack of follow through and returning calls was unacceptable. The title company returned half of my calls until I closed then stopped returning my calls. Ken, who did the warranty walk through and sign off was great. I’m a seasoned investor and not a first time home buyer which is what they are used to dealing with. They prey on the ignorance of the buyer and don’t put the buyer first.

The customer service was terrible. We didn’t know what was going on from day to day. Representative didn’t want to answer phones

We have purchased several homes in the past, and this by far has been our worst experience. First, we had many difficulties with the builders in order to get the issues fixed correctly in the home before the signing date. The representative who was assigned to us and who suppose to be handling these issues, made us feel like we were in the wrong for bringing them to his attention, and he tried to pursued us that these issues were not valid. We had to go over his head a couple of times in order to resolve them. Very disappointed in the customer service. As far as the actual closing, we had to do a lot of the leg work ourselves in order to get the closing completed. We literally had to go to Lennar's attorney's office twice because they were not returning our calls, which was within just a few days of closing. If we did not made these trips ourselves, our closing would have fallen to the next business week, which would have cost us a substantial amount of money and caused several other issues. This was extremely stressful and unnecessary. We will never buy from Lennar again, and urge people to do their homework before choosing a builder. On the upside, we do love our home and the location. ... More

This is the second lennar house and the experience Of this second purchase was not very professional Employees disappearing/ massive punch list/ difficult to get in touch with and frankly while staff was over stressed and hanging breakdowns under the stress On employee had breakdown during a handover mtg Not a pleasant experience

Had a bad experience with the recent purchase. I was either given with a wrong mailbox key or the label inside mailbox is swapped. I’m only getting mails of my neighbour. Followed up with postal office and they say they’re delivering mail to correct box. HOA does not help with this and no one from Lennar owns this issue to resolve. The issue is still unresolved

I was really excited to buy my first ever home but after the experience I’ve had with LENNAR I would have chosen differently. The experience I had with the mortgage team started off very rough and I experienced very poor communication and errors with the loan officer. I wanted to get a new home expecting that I would not have many issues however since moving in, that’s all I’ve had. Not to mention the cleanliness of the home upon move in was just unacceptable. I have spent days on my hands and knees scrubbing floors clean and covering many holes where caulking was missing to avoid pests. I would not buy LENNAR again nor would I recommend them. The positive thing about LENNAR is that they take the warranty claims seriously and they reach out pretty quickly to get things resolved. Since moving in 1.5 months ago I have had to submit 7 warranty items already. ... More

After the walk through nothing has been repaired. We also have not been able to complete the warranty process. Call numbers and no one will return calls. Make sure everything is done before you close or you will be extremely disappointed

It’s been a roller coaster ride since the day since we signed the contract. Just to highlight our issues: - construction/closing delayed multiple times from December 2022 to April 2023 eventually. - the workmanship is below par at best. - the walls are not straight. If you point it out, the standard response is that it is within spec. - window sills are misaligned. I had to follow up almost daily and eventually fixed it on the morning of closing. - The paint used and the job is shoddy. Wipe with a damp cloth and the paint comes off! Even the lightest touch will scuff the walls and remove the paint. - the contract had one color for the cabinets but we got the house with a different color altogether. Thankfully we liked the new one. So worked out for us. - the floors are squeaky! - the one positive thing is the warranty and service team (although they reject a lot of items as being “within spec”, they fix the other stuff pretty quickly. So to sum it up, make sure to walk each and every room of the house and inspect it from top to bottom. After you close, neither the sales team nor the construction team will bother to respond with a helpful answer. ... More

Horrible experience Lies on many things

For the price paid, the interior of the condo has poor quality materials. Parking assignment was terrible. I bought a unit in building 10 however they assigned parking near building 7. They wouldn’t disclose this details during the final walkthrough and were sneaky about it. Now, Lennar and the HOA are pointing fingers at each other. Guess who suffers? Me and my family.

Being a first time home buyer, I wasn’t familiar with the process of purchasing a home. The information required was understandable since it’s a large purchase however it was time consuming and extremely detailed. Once that was complete I thought the worst part is over. I was wrong. One week prior to signing my papers I was told it needed to be extended, I understood. The second part, I was told that the home I was purchasing (which was completed except for minor details) was inspected and it was valued at about 13K more that I was paying. I was told I needed to pay that difference. At this point I understood the price was set, as well as my down payment and monthly mortgage. I couldn’t afford to pay this amount. I was then told what can I pay and I stated I couldn’t afford anymore. The agent stated he would contact the area president and would explain why I couldn’t pay the full amount but was able to pay an additional 1K. I was told of this offer was declined, I wouldn’t be moving into my home. I was upset, and was ready to give up. After a couple of days I was informed my offer was accepted and I’d be receiving a final overview of my down payment and the other details involved. Upon reviewing my documents I noticed that they increased my down payment by 6K more. This was the third time my down payment was increased. I was pretty upset. I was explained why, which was something that was previously discussed with an agreement and solution. My overall experience was horrible and I feel somewhere in this process someone messed up and tried to get me to pay for the mistake. Disappointed and wouldn’t recommend. Now I’m moved and it’s been more issues, such as my A/C and electrical issues that apparently are not up to code. I signed my papers latter part of March and moved first week in April and still dealing with electrical issue. ... More

My loan and mortgage officer Anna and Deacon were completely unresponsive for days leading up to closing and terrible about returning emails, texts, and phone calls. Very frustrating process. Our salesperson Trent showed us online a home with wood flooring and when we asked for photos of the home he sent us two photos are night showing very little. When we saw the hole with tile flooring and were upset he just said "well it was in the contract."