Lennar Reviews

I would like to get all the things fixed in my home that were not up to standard. I have lived in the home since March and most of my issues haven't been addressed after numerous tickets put into the portal.

Cheapest materials ever. Pool lanai screen with multiple rips weeks after closing.

I went thru 3 loan officers and each time had to resend my requested documents. So far my loan has been sold twice. We are on the 2nd company we pay our HOAs to. And a third construction manager, who is responsible for taking care of our warranty work. And I have only been in my house for 4 months. I love my house but as pretty as it looks, the quality of construction stinks. For example, came home to a flooded bathroom after a rain because the roof was leaking, they use a cheap flat paint that can’t be washed and gave me a coupon to get a gallon of matching paint for touch up but that paint is discontinued. I was told that when I moved in it would be spotless but the windows has not been cleaned (in fact I had to scrape paint off of them) and the clean them myself. The floors had not been cleaned after all the construction, so they did it as I was moving in all while slopping that dirty mop water on the walls and patio door glass. There was Paint on my bathroom vanity’s. 2 broken floor tiles…You know they saw that when they laid it. And the list goes on and on. Not to mention, I still can’t open my lanai door to the outside because the pavers are too high and it drags. And all my pavers have some non-removable stain on them. They powered washed them with some chemicals that did not remove the stains. And now supposed to come back and try it again. But the last time, water came into my garage and the front door and made one heck of a sandy mess for me to clean up. I love my new home but really scared of what I will continue to find. ... More

The Lennar finance team, specifically Bobby, was awful regarding communication and limited in giving info or helping us during the loan process. Despite my > 800 credit score, he could have done better with the interest rate. Yet I got stuck with a higher interest than the going rate in the market. I felt deceived. Regarding the building process, everything seemed to be “no”. Not flexible at all. The workmanship, 5 months later I’m still correcting things identified in the final walk through. Just last month I found out that one of the vents on the roof was not placed. It was missing. This cookie cutter mentality disregarding the customer disappointed me. I’ve built and owned, with this home, 3 Lennar homes. The first two, outstanding. That’s why I chose Lennar. But this one, a different story. Thank God for my insistence, we are finally getting there. Just waiting for my garage replacement, painting of re- Stucco of entrance wall and fixing with paint of some frames inside. If I had to select a builder for another home in the future, right at this time, it would not be Lennar. Would not recommend them to friends and family. ... More

Drywall and painting of our home was rushed and it shows. We have crooked wall as well. The lack of concern from our project manager during walk throughs was terrible even though he promised all of our concerns would be addressed and corrected.

Each day is a discovery of so Erving else not working correctly, having to deal with rude contractors, or experiencing an issue with trying to get resolve a repair that’s been “fixed” poorly. Also, this lot is way too close to other neighbors. When a contractor friend of mine stated, “when someone pays over half a million dollars for a home, they shouldn’t have these kinds of issues”, the response from the Lennar customer service manager, “Everyone is paying that price for these houses”. Does that mean it’s okay the workmanship is awful?

In this area, spend more money with a builder who is known to produce a more quality build. It will be worth it and a better protection of your investment.

know you will have to spend lots of time calling and waiting for your issues to get resolved, and some will never get resolved even after they acknowledge there is a problem.

Waiting on work to be finish 6 months after closing

The beginning of the process started fine, the sales department knows how to pull emotional strings. Lennar’s tag line of “everything’s included” is only true for luxury homes. Every room in the home I purchased has issues with quality and poor installation, just barely to squeeze by the building code. Sod was laid over garbage in the yard and patched together with a variety of grasses. All in all, I paid for a roof and walls. There were no quality checks during construction. I had to contact the mortgage department (Lennar was the lender) twice as my HOA almost sent me to collections. The HOA dues collected at closing were not sent to the HOA and would not have been sent if I hadn’t pointed out their oversight. I will never purchase a Lennar home again, and I should have done my research as colleagues told me later of situations either they had or heard about regarding Lennar. ... More

I am an existing homeowner believed Lennar for best home home buying experience. However, it is not same after closing. Be aware of the promises. Do not blindly trust by brand name. Know the fact that there are very good other builders. If there is no other option other than going with Lennar, please prepare for nightmares.

I believe they hired the least qualified people they could find. I have had problems with so many areas of this house that I may try sell it before the one year warranty has expired. My neighbor's have expressed the same feelings that I have. The best part about this house is the neighborhood. My neighbors are great. And it's very attractive here. But the quality is terrible. It seems as though no one inspected any part of this house as it was being built.

Poor workmanship, seemed disinterested when we expressed our concerns. The third stall garage stall measured smaller than on the blue prints. Therefore we are unable to fit a small car in that garage, which we had planned to do.

Customer service was horrible. Promises on timelines were all not met. Several issues in the house.

This was not a good experience as I am still dealing with issues 5 months later. The salesperson and closing agents did a great job with the buying process and tried to help me as much as possible. Communication with them to get things repaired that their vendors created is terrible and seems to be eventually forgotten and erased. If I don’t follow up, they will not and then the process starts all over again. I am truly disappointed. This is just my experience which is very stressful.

1. Lennar Mortgage - easy to deal with, competent mortgage officer. 2. Lennar Title - titled our unit to 3 other buyers who actually purchased other units. Seems someone didn't change the unit number when preparing the titles. When we went to the tax collector's office we found out about the title issue. This prevented us from applying for our homestead exemption until it was corrected. Luckily the Lennar Title was fixed just in time. 3. Lennar sold our mortgage within 3 weeks of moving in. Our mortgage included a buy down, which was an incentive, so we would use Lennar mortgage. The buy down is for 3 years and allows use to pay a lower monthly payment with the remainder paid by Lennar. Seems no one told the company that purchased the mortgage. I sent the first payment as directed to the new Mortgage company only to get an invoice for the entire monthly mortgage payment. It took me having to go through several people and emailing of documents to prove there was a buy down. Luckily that was completed and the buy down payment was accepted just before the payment would have been late. 4. We have a small cat that we lost one night in the unit. We could hear her meow but could not find her. Finally I looked under the cabinets in the kitchen and she had gotten through a space between the kickboard and bottom of the cabinets. There was anywhere between a two and five inch gab all across the cabinets and kickboards around the kitchen, kitchen island and both bathrooms. The cabinet installer came out and put in new kickboards. The issue was solved timely. 5. Construction of the unit- very poor. It seems the construction workers are paid by the job and they rush through without really taking care that the job is done correctly. We had paint and glue on the title floors, which we were able to scrape up. That was not a big deal. The floor tiles had and some still have writing where measures were taken. Not a big deal comes up with four of nine. The electrical outlets in the second bathroom did not work. Seems the electrician crossed the wires. Was repaired timely. There was a chip in the tub from, it appears tile falling on it. Was somewhat repaired, but acceptable. It seems that there was no final inspection performed once the work was completed. 5. Plumbing. Our unit is a first floor end unit, which is Lennar's biggest condo unit in Terrace Condos. Every time our upstairs neighbors flush their toilet it sounds like Niagara falls coming down the walls. We complained to the customer service agent for Lennar and at first we were told there was nothing that could be done. There is sound proofing in the ceilings and that should control the noise. It did not and I complained again to the customer service agent, who actually got upset and asked if I wanted a plumber to come out and open the ceiling so I could see the sound proofing and I accepted her offer, however that never happened. My wife ended up sending an email to Lennar's CEO and after that we received a call from the customer service agent who offered to have Rice insulation come out to check and make sure the PVC pipes were insulated. Rice came and found none of the four inch PVC pipes were insulated, which is a code violation, so I don't know how the walls were put on without it. Rice wrapped the pipes the best they could. The walls were sealed back up and we can still hear the water, which we again reported to Lennar's customer service agent, who again got upset and told my wife we should have purchased a fourth floor condo, which we would have done except for health issues. She further stated she wasn't going to do anything more concerning the water noise. Checking with a neighbor who has the same unit they have no water noise issues. My neighbor next door has no water noise issue. The neighbor above me has the exact same issue. Lennar's construction crew did not insulate our stacked end units, which is poor. ... More

Lennar built its homes sloppily. Poor appliances. Cheap carpet padding. Cheap bath fixtures. The woman who walked us through houses (Priscilla) wanted absolutely nothing to do with me after the sale. No guidance. Nothing. I ended up getting new appliances after 3 months and the company who installed my new ones said they’d never seen such sloppy work with the garbage and cans and nails left behind the old appliances. Dishwasher installed crookedly. Patio door lock broken. I got push back on some of my complaints which I don’t expect when I buy a house Smoke alarm so close to kitchen I had to wave towels to cook so alarm wouldn’t go off. Until I got the new appliances. Hmmmm. The customer is always right certainly does not apply here. ... More

Purchased a silver leaf, was the only one who did not get a covered patio , was told our fence was going to be finished and never gotten any responses from managers.

A lot of little details were left undone just to push the sale. Plants were dead not enough mulch irrigation heads messed up water bill has been high because of lack of repair. A/C unit went out in 3 months.

My wife and I purchased a home from Lennar back in October 2019. And we wished we would of done more research. We love our townhome. But it seems lennar utilizes inexpensive and low quality materials.

There warranty is a joke

The home Lennar delivered to me and my family was full of issues - and still is - and their people seem not to care.

Sales Team was great, transparent and enthusiastic through out the purchase process. However, construction team (Kyle) was pathetic and unprofessional. Issues from first walk through are still open even after 4.5 months from closing! Hundreds of follow-ups needed to get issues fixed whatever are fixed till date. Have the records of all calls and messages sent to Construction Engineer Kyle. He has stopped answering calls too for 1.5+ months now. Kyle has behaved unprofessionally on multiple occasions (f* words to Lennar for his high workload, not returning calls/messages, not appearing at home for issue fixing even after fixing the date etc.). Very minor issue requiring literally 5mins of attention (e.g. caulking around sink faucet) were kept open for months and needed dozens of follow-ups to get those fixed. Still, few issues from closing sheet are open after 4.5 months since closing! Very frustrating!! Feel free to contact me for any specific details on any statement written here. ... More

Sales people are not professional.

We were excited to be buying a brand new home in a great community. We trusted our construction manager that they were resolve issues and unfortunately we are now five months later and still battling to have items fixed. Do not trust them and get everything in writing.