Lennar Reviews

We bought our home less than 6 months ago and we had several serious issues that could have been prevented with proper supervision and workmanship. Without going into details, we have dealt with issues from flooding garage, improperly built shower (water behind tiles and on sill), to cracks and bumps on the ceiling. We had to place multiple work orders for new and existing issues. We must take time off from work to get these issues resolved and have had contractors not show up at all. When the work is not up to standards contractors point fingers at each other and customer service ends up denying the claim and leaving you stranded to pay for the repair out of packet. We dealt with deceiving contractors that say they fix something when we aren’t home, but the issue remains, and our security system shows them being on site for less than 12 minutes. We have also dealt with contractors that do not speak English and get frustrated if you don’t understand what they are saying. Same contractors that incorrectly make repairs are sent to your home again to fix issues. There are a few contractors we have dealt with that are qualified and get the job done right, but we have unfortunately mostly dealt with the opposite. We are disappointed with Lennar to say the least and should have probably “bought a better-quality custom home” as suggested by the customer service rep. ... More

I was initially pleased with watching our home being built from the ground up however as it came time to close on the property things started going Awry. We picked out a corner lot and was advised by the agent this would all be our land. As they lay the sod we began to notice they weren’t filling in the corner side of the home. As we did our first walk through blue taping things that would need to be completed before move in the house was covered with blue tape. When we came back to complete our final walk through we noticed hardly anything was completed. Our home was still covered in blue tape with we met with the head guy who apologized for the work not being done no excuse this happened to be our closing day. While going over the unfinished items I asked about the side of the home not being completed with sod it was then after paying an additional $2500 for a corner lot we were advised it didn’t belong to us and they couldn’t rezone the area. My neighbor owns the same amount of land that I do but $2500 less to not have a neighbor on side of them?? After informing them this was the reason we purchased the corner lot because we have a small child and would be throwing birthday parties and family gatherings. I was then told I could still use the property for those things. Needless to say about a month later they put all kind of landscaping making it impossible to use the land. Not to mention other things that were wrong with the home like cabinets, paint, uneven windows, first floor isn’t cool as second floor just to name a few. With a promise and handshake we were assured all things would be taken care of and we could close on the home with no worries. We did just that only to come back after hours and find out the work wasn’t completed. I will not purchase another Lennar home!!! ... More

Beginning with so much promises and still waiting for them to be fulfilled. So much stuff that is not done ✅ correctly done without care nor Quality there’s some stuff so bad that are already falling apart and we haven’t even being in the home for 5 months, starting from bad finishing job on cabinets, walls with horrible cracks, caulking and pain horribly done throughout the home, ships in shower bath floor. There’s lots of things that could being done right the first time before is given to the homeowner and run a right and good inspection, so Quality of products and workmanship they use is horrible very poor, inexperience who do not care about providing decent quality or good quality; horrible job in lots of stuff that every homeowner expects to be good quality. Builder claims top Quality, best and biggest throughout the US, but after this they prove otherwise very poor customer service, horrible materials and workmanship “very poor quality, ” Home not turn in or given to standard. ... More

We were very happy with our experience with Lennar until it came time to close on our home. There were several things not completed but we were told that as long as the house was structurally sound we needed to close even though we wished to wait till everything was done. Once we closed it was almost impossible to get them to come back and fix things even though we were told these would all be taken care of right away. We were continually given dates and times that trades would be coming to work on things, paint, cupboards, carpet, tile, windows, only to have them not show up or bother to call to say they would not be coming. I should also note that often when trades came they did an awful job and repeat visits were needed to resolve the issues. We literally had to texted our customer service rep every day in order to get the things done that needed to be. We also contacted a supervisor who promised to come see our issues and get them resolved as soon as possible. This supervisor never showed up and we were never able to get in touch with him again. It has taken almost six months to get the majority of our issues completed and we still have minor little things that still require adjusting. This is our third new house build and we have never had issues like this before. We love our home but we would not recommend working with Lennar until they can work on their lack of follow through and customer service. Getting a new home is suppose to be a fun and joyful experience but when you move into a brand new unfinished home that you need to fight with the builder to get completed it becomes very stressful and anything but joyful. ... More

The two areas i find poor is the height of the microwave. It is so high to be unusable. The master shower is beautiful but poor design. It has subway tile on floor which is slick. I almost fell. I love my home. Great floorplan.

The overall experience was far from a positive one. Our front door was hung backwards. SEVERAL doors were not level and wouldn't close correctly / lock. The electrician they selected to do our home was HORRIBLE. He made too many mistakes. SEVERAL light switches were installed in the wrong places. Smoke detectors and light fixtures falling from the walls / ceilings. DOZENS of nail pops on day of move-in, yet we were told to wait for more to pop-up before having them repaired. Roof installed incorrectly. Bath drain not sealed resulted in water leaking through the ceiling. Wrong shower installed and refused to correct it. Outside window frame busted upon move-in. Drywalled over the attic access. Busted cabinets found during move-in. Cracks / holes in walls. There were so many things wrong during our pre-closing walkthrough. It seemed as though they rushed to the finish line and the GC didn't oversee the project well enough. Perhaps too many homes being built all at once? We spent our first three months in our home dealing with "warranty repairs" and still had to do a great deal of work ourselves to fix what was done wrong. We're putting a lot of work into making this the home we should've received as a new build. The term "turn key ready" does not describe Lennar. ... More

We closed on our home on March 27 and still have outstanding ticket items that have not been rectified. When we contact lennar reps it’s a constant blame game. For our home we have atleast 10 outstanding ticket items that have not been fixed on of them from our original punch list before we closed. I would NEVER build with lennar again and would NEVER refer to friends and family due to the headaches you have caused us.

Once you’ve purchased and closed you are dead to Lennar and they move on to the next homebuyer. The sales staff is phenomenal, but past that it goes downhill.

Rushed to close Poor follow up on repairs Not approachable for issues

There are too many issues to mention, so I’ll name a few. First we signed in August 2018 for a “quick move in” and was told it should be completed end of October or mid November. Delay after delay. We finally closed February 28, 2019 and there were still some things not finished. There were a lot of careless mistakes, poor paint job, issues with things, paint on floor, bathtub and light fixtures, yard was not leveled as they said it would be - there was a big hill in the backyard that wasn’t there when we signed to buy the house and we asked many times for them to level it and they refused. They got very ugly and pretty called myself and my other 2 neighbors with the same problem liars. ... More

Very displeased with situations on our home after closing . It was promised that if we had issues after moving in we would not be put aside . We have been . Very Disheartening

The builder rushed everything and uses trades that have no honor or pride in their work. The laziest finishes I’ve ever seen. We had them re caulk three times and are still finding areas where they would only caulk trim on one side of the door.

Still have blue tape from QA/QC department all ovef my walls. CM never took notes during final walk-through and failed to do any of the punchlist items. Window clips were thrown on my counter and not installed (told me they were a courtesy and not required). Lied to my sales rep about insulation over garage. Outlets don't work. Paint overspray everywhere. Weather stripping I can see day light through. Metal Studs, vs wood. Copper clad aluminum wiring. $500mm for a cheaply built.

I was very disappointed in Lennar and the quality of work done at our house. Counter tops not finished (sealed), no ceiling fans, no gutters, landscaping was done cheap and the soil is not compacted so it holds water. Have called in 9 warranty issues in the first month. AC unit is undersized and will barely cool the house. We would have chose a different builder if we knew this is what Lennar produces. Do Not recommend buying a Lennar home if you can help it.

Buying- Prepare yourself to be rushed throughout the great home buying experience. Inspections- Have a trustworthy inspector and schedule ahead of time through the home building period, Modelos are the builders choice of hydration. SOD- You’re sod will be left out to dry in the Texas heat, on the stack it comes in and then installed just to be told it’s going through SHOCK, During a stage 3 watering restriction.

Was told they were going to come and do a final cleaning and never happened when sod was laid they put a gash in the siding of the house, lots of glue left on floor as well as paint drops throughout the home both front and back doors not sealed with weather stripping fully there for you can see daylight at bottom of doors.

Found that the investment does not equate to the final product. The investment made does not support the quality or craftmanship delivered. The most upsetting thing was that the house was not ready for the first walk through and the punch list made during that walk through was not attended to as we conducted the final walk through virtually. We were assured that all items were taken care of. This was not the case. In short, we were lied to. I would not recommend the Lennar product to anyone. The value of the product is overinflated. The $300k home with the lack of value in material and workmanship should not be listed more than $200k. We look forward to moving as soon as we can. Probably take a loss.... ... More

The house was left extremely dirty between my final walkthrough and closing. There were many corrections that need to be made even after pointing them out at the walkthrough. The house seems to be very cheaply made. I have lived in the house for a month and my fence is already falling apart. For a brand new build you would expect a higher quality product. The Lennar team also schedules all of your appointments before checking your availability which is extremely frustrating and leads to longer wait times.

Builder cut A LOT of corners. Responsiveness to issues is terrible.

i paid 320 dollars for a proffesional home inspector , and they said the house was ready.. the water was not on, toilets full of feces, the ac never worked til a day after closing bad wiring according to the technician that made the repair, i have issues with microwave oven tripping, i spoke to an associate after the first survey and assured me i was going to get my 320 inspection back, been a month and still waiting for a check in the mail

Building quality is bad .

Horrible experience never buying lennar again

Lennar just does the bare minimum. Not worth it. I will certainly let potential home buyers know about my experience on Social media where I have 1 million followers. The quality is sub par , the people who work for lennar are not experienced. The home barely meets minimum standards.

This is my first Lennar home as well as my last. There is no pride in craftsmanship in this home. The walls are not square, the floors were not leveled before laminate floating floor was installed, paint and caulk were sloppy at best.

I will not be buying another house from Lennar - ever again. The entire house buying process was stressful, which is to be expected, but our loan officer, Sandra, seemed to be especially quite incompetent. Throughout the process, there were various hiccups and even errors made in numbers. We did not trust Sandra at all and thankfully things were caught because we reviewed everything multiple times. The communication was even worse, whenever Lennar wants something they pressure you to have it done ASAP but when you have any questions you basically need to contact them/remind them every single day for an answer. Sandra didn't even have the right date of our closing. The day of closing, literally two hours before it was scheduled, we did not know if it was going to be virtual or in person. We were supposed to receive our closing documents at midnight and at 7am the day of we had to chase Sandra because nothing had been sent - she had miscommunication with the closing team and we did not get our closing documents till about 1.5hr before the closing appointment. The builder, Rodney, although very attentive and reassuring during our first walk throughs, dropped the ball for multiple things. Our concerns were often dismissed or conveyed as "not serious" and we really had to advocate for repairs. It has been two months since we closed and we still have not had the kitchen light cover replaced that was cracked - and like mentioned before, we have had to contact Rodney and Lennar multiple times the past two months for them to address it. Lizz, the home consultant, has been equally disappointing in this experience. Overall, we are grateful to have a new home but we are disappointed with the company and not completely satisfied with the quality of our home. The only positive thing I have to say about this experience, is that we are glad we finally closed and that we don't have to deal with them again. ... More