Lennar Reviews

More specification of alternative houses.

Let me start by saying from the time I've dealt with the sales team all the way through to the Customer Care Team was a horrific experience. I bought my home in July 2021 and we are now in November 2021 and the defects in my brand new home have still not been completed. my bathroom shower pan was defected and it took 4 weeksand attempts with Lennar and Stewart tiling to completed the reinstallation on my shower pan. the time were poorly affixed after installing a new shower pan. I know now I would never hire anyone from Stewart Tiling or purchase a new home from Lennar. I really have to say this but the Customer Care Team is by far worse to deal with. I would never consider Lennar when buying a new home. These home are built quickly so I suggest any new home buyer really pay attention at their walk thru. ... More

The sales and finance teams were great, however, the construction team was far from it. It appears that they were on a mission to build our home as quickly as possible without consideration to quality or the customer. We went into the house every week that it was under construction. When we saw things that weren’t right or could be better, we notified our sales rep. He passed our thoughts or concerns to the construction team. The answer always came back as “it’s built according to specifications”. They made no corrections. We did two walk-throughs; one about one week before the closing and the other on the day of closing. The preliminary was ok because we were pointing out issues that we could see. The final was a disaster. For example, when we turned on the faucets in each bathroom the water splashed onto the counter and floor. We told the construction manager that this was unacceptable. He replied, “It was built according to specifications. We would have to order all new bathroom countertops.” When we challenged the specifications, he replied, “We are not changing it. If you don’t want the house you will lose all of your deposits because it was built according to specifications.” About 90 minutes before our closing, he threatened us. This was not repaired; it’s still an issue. Additionally, the conversation went so long that we didn’t have enough time to do the full final walk-through. However, during what little bit that we could do, there found additional damage done prior to the final walk-through. They told us that the repairs weren’t their responsibility (they were only responsible for issues found in the preliminary walk-through) and that we would have to file warranty claims. We disputed that we had not closed and it wasn’t our house yet. They finally agreed to one of the repairs but it took about three months to get it done. There is so much more that we could write but we think you get the message. Overall, we believe this could have been a good building company at one time but they are so big now that they are fully focused on building as many houses as possible with complete disregard to the customer. We can say all of this with a clear conscience and without wondering “are we too picky” because all of our neighbors whose houses were built by Lennar had similar or worse experiences. ... More

The agent did a great job and show me all the new locations.

I love my home, the maintenance manager, Clyde is exceptional and quick to respond even after we moved in. The sales team, Marcus and Kara were very attentive and helpful. The mortgage process could have been a little smoother, but at the end of the day they are probably never easy. The customer care center is quick to respond. I would definitely buy another Lennar home. There are lots of add ins that are included in the home.

I cannot say enough wonderful things about Lennar! From beginning to end, the entire process was seamless. Every employee that I dealt with was professional, incredibly friendly and super helpful. This is by far, one of the best decisions I have ever made! I love my new home!

A good all round experience.

Lennar is reliable and i will recommend

We were passed from salesperson to salesperson, with pushy people and zero communication every step of the way, until there was money to be made. There are things that were never communicated, which we later had to deal with. Our salesperson was trying to get her name on our documents before a specific arbitrary date, so we had little time to review things, despite being legally allowed to do so. Very pushy and unapologetic. 2/10 would not recommend.

the craftmanship was not up to the standard due to multiple defects through out the house. Bad with painting job and missteps with installing of equipment/bathroom/windows. They are not paying attention to the detail

The builder is extraordinary in the design and default options installed in the homes.

I was told I would get two walkthroughs before closing, I only got one so I didn’t see that the fence gate was on the wrong side of the house, no one told me that they only put grass down 20 feet from the back of your house so I have a good 10 feet of mud when it rains, wasn’t aware fence would not encompass the back door area. Read everything and ask the questions that you may think are stupid

My experience was very stressful from beginning to end.

Top of my list was the price - it was set in stone, no bidding on the property. I liked picking out the cabinets and the floors. The house was done on time and I am truly enjoying living in my new home!

We were kept totally involved in the whole process, from site selection to completed home. The Lennar team were exceptional.

Workmanship is poor. There are nails popping out of many cabinets, floors still left dirty with patches of dirt that are not washing off and many other day 1 issues that are not fixed even after 3 months.

They used to be very attentive but with the housing boom they have forgotten about their customers and how to treat people.

Some finishes are not excellent but the price paid was even raised during the purchase. The experience as buyer: very poor The house: normal, average The price: very high

Completely disappointed. Especially with the yard! It's unusable! And we were told that it was a family friendly community, however, it's NOT! it's more for older people who don't have kids, as long as they don't want to use the back yards, as they are uneven so they're dangerousto walk on! We should have one assigned parking spot out front, but there's not enough parking for the owners and guests. Another thing is providing us with the cheapest possible appliances like the dishwasher... with that said, we were told everything is included, that was false. The refrigerator, washer and dryer was not included! A bunch of careless and thoughtlessness is what I noticed. There should have been lights in the closets, too. And the vent in the masters bathroom goes on automatically, it should also turn off automatically. ... More

While there is a warranty, it is really difficult to have anything fixed. I have to follow up like a bill collector to have contractors come to fix anything (aside from Casa mechanical - they have been AMAZING), and its really, really annoying. Some of the materials used don't equate to how expensive our house was, and it leaves a bad taste in my mouth that its so hard to get anything fixed.

Have enjoyed my experience and enjoying the new home!

Willing to address the issues

They don’t do anything over the bare minimum… unless you want to pay an arm and a leg. Avoid Lennar, Lennar Mortgage, and Lennar Title they’re all equally as bad and have horrendous customer service.

This was the best home buying experience I've had in a long time. I bought my first house 20 years ago and it was a smooth process. After I moved to another state I started renting again but now I decided to purchase a home and going through the Lennar mortgage process and working with all the consultants and construction managers it was an excellent process and I am very blessed and please.

It Could of been better