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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19036 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19036 Reviews in All Areas

Star Rating Breakdown

5 ★ 7843

4 ★ 3591

3 ★ 3203

2 ★ 2040

1 ★ 2359

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

told to many lies

  • James Z.
  • Verified HomeBuyer
  • December 13, 2024
  • Port Saint Lucie, FL

make sure you have everything on paper they say or will denied it

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Failed to follow through

  • Domestic Real Estate Wishes L.
  • Verified HomeBuyer
  • November 15, 2024
  • Pleasanton, TX

Lots of nice promises, but a complete failure in following through with those promises. Assigned a "concierge" to help with the closing process who was completely useless. Closing process was delayed due to Lennar's failure to have the paperwork ready. Pre-closing inspection seemed to go well except that very little of the inspection faults were actually resolved. Installed dead sod, breaking multiple sprinkler heads in the process, failed to respond to a work order for a faulty circuit breaker that tripped every time the refrigerator compressor kicked on, installed a fence with severely ...

Lennar responded:
Good morning, and thank you for sharing your experience with us. Your feedback is valuable to us and has been shared with upper management for review. We are committed to making the process more user-friendly and providing better assistance to all our customers. If there are any outstanding issues or concerns, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Slap it together as fast as you can

  • Mark W.
  • Verified HomeBuyer
  • November 14, 2024
  • Dover, DE

This is our 5th new home build. The care and attention to detail is by far far and away the worst in this home. If I were a trades person, I would be embarrassed to leave a job that looked like many of the "finished" work in this house. I think this could be a beautiful home if attention to detail and some care was used.

Lennar responded:
Good morning ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

was not very satisfied with the whole expeirience.

  • Bruce S.
  • Verified HomeBuyer
  • November 07, 2024
  • Belfair, WA

my wife and i thought the materials were very poor. we were told we are getting a certain package, but it was not explained that it would be at the very bottom of the packages. the kitchen has 2 drawers and that's it. we are very disappointed in what we bought. i would never ever buy a Lennar home again. people ask me what i think of these homes and all i can tell them is they are cheap.

Lennar responded:
Good afternoon, Bruce, and thank you for taking the time to share your homebuying experience with us. We’re sorry that we fell short of your expectations. Moving forward, we hope to earn back your trust as we strive to provide you with an improved homeowner experience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

VERY DISAPPOINTED

  • Michael D.
  • Verified HomeBuyer
  • October 24, 2024
  • Elizabeth, CO

We were rushed through our final walkthrough. Jonathan was the individual who did our walkthrough with us. There were numerous issues that were not corrected. The drywall around one of the heater vents was horrible and they tried to fixed it by slapping drywall mud all over it when the damage was something that would require the drywall around it to be cut out and replaced.This was brought to Jonathan’s attention. There was a huge void in the center of one of the bedroom floors where it was evident there was no pad under the carpet. The carpet was not tacked down and was brought to Jonathan’s ...

Lennar responded:
Thank you for sharing your feedback, Michael. We sincerely apologize for the negative experience you have had with your home purchase. We understand how frustrating it can be to face such issues, and we regret that your experience did not meet your ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lied

  • Sara F.
  • Verified HomeBuyer
  • October 18, 2024
  • Madison, AL

My Lennar loan officer lied about the incentive. It left a sour taste in our mouth. It was too late to walk away so we had already wrapped up at our previous place. It was not until we asked for final number (the breakdown for cash to close was not provided until we pressed for it) where the lie came out. It explained why they did not want to provide us with the number until the last second.

Lennar responded:
Thank you for sharing your feedback, Sara. We sincerely apologize for the negative experience you have had with your home purchase and are sorry that your experience did not meet your expectations.
Moving forward, If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

not good job and more problem thing no fix .. and problem only live here one week and two week too i ask please do fix never show up

  • Marc V.
  • Verified HomeBuyer
  • October 16, 2024
  • Woodburn, OR

I am think about sell house reson no heater and warming house nothing only air blew itt...... where warm we did try headter turn on not work .. we did reproter office where we buy it ... why bother buy fix service we have warning house not old only one week and two week never fix ... very poor your company more like sucks ...

Lennar responded:
Thank you for sharing your feedback, Marc. We sincerely apologize for the issues you have encountered with your new home, especially regarding the heater and the lack of response from our team. Your experience does not reflect the standards we strive to uphold, and we are committed to addressing these concerns ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Mehhh

  • Keigan Wayne P.
  • Verified HomeBuyer
  • October 10, 2024
  • Saint Hedwig, TX

Overall the GC doesn’t seem like he had any idea about some things in the house. We walked the house dirty and they left trash all over my yard and in the backyard and we lived with it for a month or so before they finally sent someone to clean it. Save your time and money and get a 3rd party inspector

Lennar responded:
Thank you for sharing your experience with us, Keigan. We sincerely apologize for the issues you encountered at Spring Grove Belmar in Saint Hedwig, TX. We are sorry to hear about the lack of knowledge from the GC, the dirty condition of the house, and the trash left in your yard and backyard. We understand how frustrating this must have been for ...

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Poor customer service and attention to detail

  • Caleb F.
  • Verified HomeBuyer
  • September 14, 2024
  • Hardeeville, SC

Knowing what I know now I would not give lennar a dime

Lennar responded:
Good morning Caleb, We appreciate you sharing your feedback and are sorry you experienced a difficult process. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Disappointed buying experience and service

  • Sergio A.
  • Verified HomeBuyer
  • September 09, 2024
  • Pooler, GA

The sales person was unresponsive after sale was done. Have been unable to resolve issues with home after many no show appointments. There an obvious construction deflect with exterior draining system affecting all homes. This will need to be repaired or will end in class action by residents. fFinally told to make a warranty claim when it was construction manager erroneously cut the seal in the AC. Sloppy paint and improperly installed shower drain which could cut someone’s feet and is a liability to Lennar. Was expecting better quality and service. Cannot recommend Lennar homes.

Lennar responded:
Good afternoon Sergio, Thank you for sharing your feedback and bringing to our attention that there have been many no-show appointments resulting in unresolved issues. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Horrible Customer Service and Support

  • Dominic D.
  • Verified HomeBuyer
  • September 08, 2024
  • San Antonio, TX

If I had it to do all over again- I would have went with another builder hands down. Customer service is BAD!! I was promised things would get fixed when I closed on my home and still those issues have not been dealt with- so I fixed most of them on my own. Please do your research when purchasing a home from Lennar - make sure you have numbers and people who you can contact to make sure your issues get resolved- it must be bad because all they could blame is someone that left Lennar- well I wonder why? I’m sorry but how is it the home buyers fault you can’t keep quality employees or hold on ...

Lennar responded:
Thank you Dominic, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your home. We hope to improve your experience with us moving forward. If there are still outstanding items you would like us to help you follow up with, please send us an email referencing this review with details of your concern to LennarNews@Lennar.com.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not great!

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2024
  • Lancaster, SC

The buying experience wasn’t bad - the aftermath of issues and builders not responding. The lack of communication and overall experience not recommended.

Lennar responded:
Thank you for taking the time to share your feedback with us. We apologize for the lack of communication and the issues you experienced after your home purchase. We understand how important it is to have a smooth and responsive experience, and we regret that we did not meet your expectations. We hope that moving forward, we can change your experience to a positive one. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Cheap materials, marked up prices with tactics to get a sale, poor workmanship shows in the home, unresponsive staff as soon as you close

  • Anonymous
  • Verified HomeBuyer
  • August 15, 2024
  • Dublin, CA

Not worth the high price tag. Lennar claims to offer quality homes but skimps on materials used in the home. The cheapest grade of apartment paint is used throughout. Poor workmanship skills in the construction teams, scratches on the walls and floors, unfinished corners, peeling paint on doors, missed sealant on exterior walls. Lennar will boast about their customer care team, but in reality they ignore every request and close any ticket as soon as you close on the home. Request a thorough walk-through. The sales agent will distract you with warranties and paperwork so that you can’t ...

Lennar responded:
Good morning, Thank you for sharing your experience with us. We are sorry to hear about the issues with the materials used, poor workmanship, scratches on the walls and floors, unfinished corners, peeling paint, missed sealant on exterior walls, and the inadequate response from our customer care team. We hope that moving forward, we can regain your trust. If you have any warrantable items or general questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Buying process not professional from product presentation to Lenard PM at final inspection to closing at law firm.

  • Gary F.
  • Verified HomeBuyer
  • August 08, 2024
  • Summerville, SC

Lennar seriously needs to look at there home buying process from the bottom up. Sales people need to know more about the product their selling, I had an independent inspection done of the newly constructed house many incompleted items, a lot code related. Some where corrected then PM said he would correct remaining issues himself after settlement. Off the record never seen PM since. If this is the way Lennar does business it’s no surprise the sued all the time. There the reason production builders get a bad reputation. If Lennars PM (Lou) dot return as promised to finish my unfinished punch ...

Lennar responded:
Good morning Gary, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We understand how important this milestone is, and we regret that it did not meet your ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Didn’t do a good job and had safety issues in the building, in spite of me constantly pursuing they didn’t fix the issue and just ignored it. Very unprofessional behavior from the management in addressing my concerns

  • Shyam K.
  • Verified HomeBuyer
  • August 02, 2024
  • Woodburn, OR

Didn’t do a good job and had safety issues in the building, in spite of me constantly pursuing they didn’t fix the issue and just ignored it. Very unprofessional behavior from the management in addressing my concerns

Lennar responded:
Good morning Shyam, We are sorry to hear that you have not had a good experience with the handling of safety issues in the building. If you would like to share further details, please send us an email to LennarNews@Lennar.com referencing this review so that we can direct your concern to the appropriate team. Your feedback is valuable to us and will help us improve the homeowner experience.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Don’t sign if items that need to be fixed aren’t done before closing date

  • Melissa S.
  • Verified HomeBuyer
  • July 27, 2024
  • Zephyrhills, FL

On the day of closing I went to home to do another inspection and items like the cabinets that had scratches were not fixed. Was told that it will be done when I come back from closing. Never happened and it’s now been 2 months and I still haven’t gotten it fixed. So don’t sign until the items they need to fix is fix because then u will end up having to do the run around

Lennar responded:
Good afternoon, Melissa. We appreciate you taking the time to share your experience with us. We are sorry to hear there were issues in your home that were not fixed before closing and that have not been fixed yet. I will share this feedback with upper management for their review and assistance. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Not good

  • Jeff R.
  • Verified HomeBuyer
  • July 20, 2024
  • Belfair, WA

I have several issues with poor craftsmanship and poorly applied landscape. Also, Lennar was supposed to pay of my credit cards at closing and then sent me checks on their behalf. I them had to send those to the card company's and the funds never went through. My next stop is the attorney generals office.

Lennar responded:
Good afternoon ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Worst construction manager and sales team response

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2024
  • Apex, NC

Construction manager's attitude was rude from the beginning stages of construction phase. He never responded properly when we raised any issue with the construction. The sales team person accuses the home buyer as liar if we bring any issues we face with construction team or customer care team to his notice. Basically no one helps home owner instead point fingers at them for raising any issue.

Lennar responded:
Good morning, We appreciate you sharing your concerns and are sorry to hear we did not do a good job of communicating with you. Moving forward, we hope we can improve your experience and would love the opportunity to earn back your trust. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Regrets purchasing with Lennar

  • Latoya Victoria B.
  • Verified HomeBuyer
  • July 17, 2024
  • Naples, FL

Home is cheaply built, as you walk the floor non stop creaking. Things that should have been completed as promised before us moving in still was not. Opening in the attic, the house dirty with insects, slide door can't open n sooo much more. I have certainly learned my lesson about Lennar and their construction managers.

Lennar responded:
Thank you for sharing your experience with us. We're sorry to hear about the items not being completed before your move in.
Moving forward, if you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Jeff the contact person has been less than ineffective we have a fire door between the garage and living space

  • Reed S.
  • Verified HomeBuyer
  • July 16, 2024
  • Middleton, ID

Jeff our contact e-mailed us that the door company says they can fix with glue and spackle. The crack is getting larger by the day This door is defective. We want a new door for the new house we bought

Lennar responded:
Good afternoon Reed, Thank you for bringing the issues you found at your new home and the resolution delays to our attention. We sincerely apologize for the inconvenience.

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Recommend other home builders to qualified VA partners.

  • Fernando M.
  • Verified HomeBuyer
  • July 06, 2024
  • Seguin, TX

Buyer didn't get a refrigerator with new home. Forced to purchased one Voiding VA advertisement of no money down for home purchases. All homes in neighborhood have same brand, style, color if window shades/blinds but this new home owner wasn't provided at least one. Driveway had a large sinkhole on the side. Indicator that driveway contractor is not properly building the driveways. 2d step of creating a base which is layer of crushed rock or gravel is being bypass. Reason for large sinkhole which now may limit driveway life span...

Lennar responded:
Thank you Fernando, for taking the time to share your feedback with us. We are sorry for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Very Bad

  • Latoya M.
  • Verified HomeBuyer
  • June 23, 2024
  • Dallas, TX

Hi, my experience with Lenora. It was very fast. I moved in my house less than 30 days. I had to break my lease so I owe the apartments moving into the house. It was a lot of unexpected cost that I didn’t know about was not aware of and nobody told me about it I have been living in my House Two months and I still cannot get my water in my name because the house is not up to cold. It’s no communication. I have tried several people emails. Nobody’s complying.

Lennar responded:
Good morning Latoya,

Thank you for your review. We sincerely apologize that your home-buying experience fell short of your expectations. Your feedback is very valuable to us, and I've already shared your concerns with upper management for their review. We're committed to improving the home-buying process, and your input will help us achieve that.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor Workmanship/Poor Customer Service

  • Anonymous
  • Verified HomeBuyer
  • June 21, 2024
  • Henderson, NV

Lennar homes are basic. Carpet, linoleum, paint are poor quality. Representatives provide assurance that if anything is wrong, they will take care of it, but when you enter a warranty claim they deny. Items that are clearly builder mistakes do not get fixed. All Lennar reps - Mortgage - Escrow - Builder tell you it is "not their job" to do something. Very poor service in all departments.

Lennar responded:
Good morning and thank you for taking the time to share your experience. We take your feedback seriously and we would like to offer further assistance with reviewing outstanding warranty ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Poor Quality

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2024
  • Bulverde, TX

Slow response time to fixing multiple issues. Brand new home I feel like this is a fixer upper home. Bad flooring, moulding, caulking, cracking paint, silicone smears on countertops.

Lennar responded:
Good ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Mtg department and repairs after closing

  • Anthony Watson A.
  • Verified HomeBuyer
  • June 18, 2024
  • Eagle Lake, FL

Mtg experience was the worst! No customer service and unethical in information. Repairs that were recorded and noted during final walk have not been completed and has been a hassle to get completed.

Lennar responded:
Good afternoon Anthony, We are sorry to hear that there are items that were not recorded and still need our attention. Please send us an email to LennarNews@Lennar.com with details of the items that were noted during the first week, but not recorded so we can escalate these with the appropriate ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

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