Lennar Reviews

Lack of communication on her part was ridiculous! Started buying process 8/24 and was not informed about a project manager until home was 6 weeks from being COMPLETE! No one called me for any inspections (drywall) of which I wanted to be included in. The only way I found out anything was that I went to the house EVERY weekend since August and made a list of questions and had to contact her for answers which took days for any response. My new neighbors informed me about a project manager and weekly emails of updates on the house of which I NEVER got. Paying this price for a home should include someone who cares about keeping the buyer informed. Jenny made a handsome paycheck on the sale of my house and it wasn't deserved. ... More

EverBe is an amazing community and really glad to have become part of it. However, the journey to get there with Lennar could have been so much better. I hope Lennar will use this as constructive feedback towards improving experience for other prospective home buyers in the future. Sales team - They were courteous, prompt and professional. - However, I felt really rushed with constant pressure to make purchase decisions in less than 24-48 hours. - Very few models were on display. It is so much easier to visualize a physical model. - A simple phone call inquiry to internet Sales team asking for advertised specials precluded me from working thru a real estate broker. Lennar sales team is probably paid for and compensated by Lennar and IMO act in best interest of the company as against the home buyer. If I had a choice, I would have gone with a real-estate broker that represents my best interest. - None of the incentives were disclosed upfront. Most of the incentives are only available to you if you avail services from Lennar groups/affiliates e.g. Mortgage, Insurance, Title and such. Some of the services had very high mark-ups and not very competitive. - The purchase contract was 70+ pages long and IMO, fairly skewed in favor of the Lennar with no provisions to change any language. It also did not give me much leverage against any disputes or contentions. Yes, there is a provision for arbitration, but as an individual buyer, do I want to really be spending my time there? Mortgage process - Team was definitely prompt, courteous and professional. - Website was very intuitive and user friendly. - By far the best part of the deal was the mortgage rate offered. I was appreciative of the Mortgage team describing the incentives that ideally should have been divulged during Sales process. - The consults provided by Miguel were exceptional. - The only opportunity, a month after closing, Lennar sold off my mortgage to another service provider, it was not seamless. A lot of the information such as flood insurance was not transferred over. I realized it after I started receiving notices from new provider. Concierge Service - There is absolutely NO collaboration within various Lennar groups (Sales, Mortgage, Construction, Customer Relationship, Title, insurance). It had become my full time job to make the siloed Lennar groups talk to each other - Lennar does have a dedicated concierge service. The concierge team was very courteous, professional and did their best to help. However, concierge had no leverage whatsoever in pursuing resolutions with any of the other Lennar groups/teams. - Any escalations to senior Lennar leadership was simply crickets. Title and closing team - Process was generally straightforward. - They have great options available for closing. In-person, remote notary and more. - The only snafu, they only handed over the home keys after closing. For the mailbox keys, we were given a runaround across all Lennar departments, post office and HOA. It took more than 45 days to get the mailbix keys. Meantime, a lot of the packages delivered sat there w/o us being able to access the mailbox Construction - By far our worst experience and the most arrogant of Lennar groups. - IMO, Lennar does not make it easy for the home buyers to bring in private inspector. - Construction has no set guidelines, checklists and were very reluctant to acknowledge any deficiencies whatsoever. E.g. Before closing, there were streaks of spilled concrete on the garage floor. When we brought it to their attention, construction’s response was the concrete floors are not warrantable. - Many items got categorized as cosmetic e.g a big star shaped dent in the bath tub. We struggled with the thought of having to live with a dent all our life when we paid full price for it. - Another example, when we opened the one of kitchen cabinets door, the panel fell to the floor. This was clearly poor workmanship and missing screws. Again non-warrantable was Lennar’s response. - The private inspection identified some major code violations. Construction wasted too much time trying to defer it to post close. I had to escalate it to the county inspector for enforcement. Since Lennar mortgage had locked the rate only for 45 days, they had their backs against the wall to fix it fast or pay for extension of rate lock. At that point, they wanted to take the easy way out and offered to part ways without accepting any wrongdoing. They were so cocky, they told me I would not incur any penalties if I walked away from the deal. Really? - Given the mistrust, I ordered a second round of inspections which still came out with significant issues. In the end, I spent almost $1000 in private inspections from my pocket. I had not really budgeted for that much cost for inspections. Post-close warranty - Given the experience with pre-close process, I was highly skeptical on what to expect. However they have pleasantly surprised me. - I do like their online ticketing system to report warranty items and setup of virtual appointments to understand the issue. - Lee, Lilly and Katrina have been fairly responsive and so far fixed quite a few pre-close mess-ups by construction. e.g. AC compressor did not work day one, thermostat was not BT capable, rekeying of locks, electrical issues with outlets and some more. Misc. - IMO, the pre-closing walk-thru was a wasted opportunity by Lennar. Sales team and CRM failed to highlight many cool standard features that come with the house, e.g irrigation system, a ring door bell, wifi operated door lock, grass moving included in HOA dues, 1 year termite warranty and more. - I wish Lennar could have made an upgrade package available for extra cost with some common sense items e.g. get a better dishwasher instead of the one with cheap plastic interior, an OTR exhaust to the exterior, a wifi capable garage door opener and such. ... More

I was so excited to buy my first home. I was consistently sold a false narrative and dragged through this process. It was quite miserable from beginning to end.

I love my new home BUT the process was not pleasant. The mortage company was not very good. I was told multiple quotes as to how much I was going to need for closing. My closing date was a nightmare, the Benito and (the other woman s name I can't remember) were not great.

They built the different house than we requested and signed up for. We wanted a 5-bed not a 4-bed house and found out they did the opposite to a neighbor 3 doors down which leads me to believe they just got the plans mixed up. We didn’t find out until the final walkthrough and the closing process was disjointed and took longer than it should’ve. The initial sales rep was great but everything after that was a struggle at best. The after care team has been good though.

not transparent at all during buying and value for the home prices. I would not recommend to any of our friends

My experience was the worst probably in this community. I started off renting first. When I was renting I had an excellent experience in the community so I decided to start the process of buying. As I was looking around to different communities my husband wanted to stay in the same community we currently were looking into. He talked to the woman in the front office to see if or what we can do. She gave him a number to a man named Oliver. Oliver contacted and started the process. We put the earnest money down and just did what we were supposed to do as buyers. I put my 60 days notice into the rental company. Anticipating that since we had the go that we were clear to move. We did the celebration and it came down to the closing day and in the morning of the closing day Oliver called upset and told us we were denied due to 2 hours on my pay check. (It was short due to the holiday time, I had no PTO because I just started working as a nurse) I was devastated. My husband contacted the agents boss and they referred us to another company. At this point, I was just going to rent. The funny thing is I found a renter that was going to rent the same house that I was going to buy. So a man named Stephen contacted me from another lender. I told him what happened and that I was not convinced that he can get me approved. His exact words "I understand that you had a horrible experience, give me 3 days and if I don't get you approved you can go and rent"....3 days come I get the call that I was approved. With me being still distraught. I still was not convinced, because we were denied the day of the closing. Stephen knew. He still wanted to prove to me that he was able to do what he promised. I handed in the same documents that I did to Oliver. I went to my closing within 2 weeks. I thank Stephen and the NorthStar team for getting us approved. Now the reason why I gave a 1 star for "Overall home buying experience". I felt like 2 certain people in the office NOT Tiona (I apologize if I spelled her name wrong) was intentionally trying not to give us this house. The sad part about it is that out of all of the same houses they built they continuously showed the house to others and allowed them to go in there with there shoes on during bad weather. (Mind you I rented a house right behind the home we were buying.) So we seen everything. They could of shown the home across the street to it. But they didn't! I even requested if the people they shown the house too could put on shoe covers. Never happened. The reason why I put a 2 stars for "Quality of workmanship and materials" you don't see the quality of the home until after you move into it. I will put the best I can to make it mine but the home was put up fast and there are little issues that we have been taking pictures and recording. The drywall is coming apart like buckling, the was does not come out of the showers, the caulking is half done. Carpet was dirty. Blinds was not put up right to where it would turn all of the way. When we moved in the next day I go outside someone intentionally stomped my pretty bushes over. They are completely damaged. I was so upset. So I am in the process to replace them within the next few weeks and putting up security cameras. Lots more. Trustworthiness is a 1 star because they promised to do things that still weren't done. The value for the price paid. I gave a 4 star only because this is what the house was appraised at. I feel that after looking at other communities in the same price range they are more valuable. Although, I like my home. I was just turned off from the entire experience with Lennar. The reason why I put a 1 star the the "Responsiveness to issues, is because EVERYTIME I would ask for something I felt like a black sheep of the community. I am the ONLY owner that does NOT have that cute little "Private Residence sign" the most hurtful part to this is when I asked Tiona. She told me to come and get it from the office. I sent my son and the other agent in the office told him she had no sticks to the sign, so he came home and said that she said that she will bring it tomorrow. The most hurtful part is the next day I come home "ALL" of the new owners on the street (8 people) had their little "Private Residents Sign" on their yard and they are not even moved in yet. So my husband went and bought me two black signs to make me feel better. He tried but again it does not feel the same. :( I am going to put this review on every platform. I wish I went through another community maybe my review would have been different! ... More

The overall process is lack of consideration from customers interest. Bad loan processes, so-so home quality, and after purchase support is not caring

I’ve owned several homes and understand the process of buying and selling real estate. From the sales process to final close, it was bumpy and riddled with issues primarily around communication and a lack of clarity in details. Additional issues surfaced in general knowledge related to titling the home as I wanted. The initial response brushed it off then later was casted as a “I’ve never seen it done like that in 20 years” approach. I finally got it resolved as I initially wanted by pushing the issue further. The mortgage process was poor and lacked understanding and direction. The process attempted to mechanize something that ignored nuances of individual circumstances. Build quality of the home is ok. Although the details matter such as paint quality (chips real easy when doing a basic wipe down), picture windows in common spaces, inconvenient placement of light switches, and sloppy caulking and paint in various spots. Also, nearly all the door knobs came loose. Minor things to fix but Lennar is strict about their warranty and not doing work that will jeopardize that set up. I’m satisfied and neutral on the quality. But ask me in a year after I’ve had time to live in the home. Our family will stay in the home and make it our own. But I will never buy a Lennar new build again after my experience. ... More

The experience was horrible. I found folks at Lennar to be unethical, rude, and somewhat hostile.

We paid for a 3rd party inspection report which was sent to the construction manager to take care of prior to our closing the day of our final walkthrough half of the items weren’t taken care of and he promised he would take care of them if we signed off on the home. The biggest item that I am still upset about is our driveway which was not properly leveled prior to laying the pavers and it has dips throughout. I have copies of written communication from Chase our construction manager saying it will be taken care of both prior to our closing and after and that “the price has been approved” but here we are 3 months after our closing with no resolution. This whole experience confirms to me that our satisfaction as buyers was totally set aside just so Lennar could squeeze another home closing in at the end of November at fiscal year end. ... More

How a gas leak, plumbing issues (shower not draining) electrical issues got past “inspection” is beyond me! Simple things as installing doors properly for the safety of their home buyers is clearly not a value no integrity behind their name! I’ve been here 1 month and have yet to actually feel comfortable in this home! DONT BUY IF YOU DO HIRE AND PAY FOR YOUR OWN INSPECTION!!!

The whole process was very overwhelming and messy. We were pushed to close so quickly in this home that had alot of issues to be addressed. We made it aware during walk through, and they told us to just submit a ticket in warranty and they will cover it. The response time from everyone has been very delayed. We are still having issues to this day with our address not being able to be validated because it is a new construction home. We couldn't connect our utilities due to these companies not being able to find our home in their system (new build which is understandable). So with that being said, I was constantly sending them emails that I can't connect our utilites and i am in fear of waking up to no power or water in our house. They said no worries we are going to let you know 5 days before we decide to disconnect your services. I woke up this morning with everything turned off and no notice that this was going to happen. When I made Lennar aware of this, they said oh yeah we disconnected services to your name please call them to set it up. This is so unprofessional and I never want to buy a home with Lennar again. As a first time home owner , I was excited about this experienced but they robbed the joy from us with how we were and have been treated. Even from closing day, the people who were suppose to help us with the paperwork and signing looked miserable working their job. We were so excited to close and they displayed zero emotion during the process , we even felt bad asking for them to take our picture with the new home owner sign because they looked like they wanted us to leave so they can go home. Overall, the only thing I can say was positive was the promos that we were given but that does not trump over the terrible experience we had since day 1. ... More

I recently purchased a home from this builder, and unfortunately, my experience has been far from satisfactory. When we bought the home, we trusted the pricing and assumed we were making a good choice. However, within less than few weeks of our purchase, the builder started offering discounts on the same homes by approximately $50,000 to $70,000. This is not only frustrating but also incredibly disheartening as a new homeowner. It feels like the builder is not trustworthy and is primarily focused on short-term profits rather than long-term customer satisfaction. Such a significant price drop in such a short time not only undervalues the homes of existing buyers but also questions the fairness of their pricing strategy. For the price we paid, I expected transparency and fairness, neither of which were delivered. I cannot recommend LENNAR HOMES to anyone who values their hard-earned money. If you are considering buying from them, I strongly urge you to think twice. For me, this purchase feels like an overpayment for a property that the builder themselves doesn’t seem to believe is worth the original price. Additionally, I had an unpleasant experience working with the builder’s sales agent. They lacked full knowledge of the process, often leaving me confused and without clear answer and anything that you ask them, the upfront response is NO. Save yourself the regret and explore other options before committing to this builder. They’re simply not worth the price they’re asking. ... More

I was very excited to buy a home in this community. First of all, they didn’t finish the home until the day of closing. They were still working on that day just until I closed and then vanished. Work outside and inside was pending. I had reported the plumbing issue and was told it will be taken care of. They have installed a non-standard bathtub and surrounding wall which does not fit and due to which lot of water is going to waste. I raised several requests but all requests have been closed without any resolution. I am very disappointed with my decision to buy here.

MY HOME WAS NOT READY FOR MOVING BECAUSE OF OTHER CONSTRUCTION. AND THEY DO NOT RESPOND TO MY CONCERNS AND QUESTIONS.

It’s been a horrible experience from beginning to end. I had to fight for a month and a half with Lennar to finally close on my house for they consistently had issues on their end and were not communicative about anything. I am a single woman and they dragged my process along without communicating with me at all. I finally got a MALE ADULT to go to the Lennar building and he got my house keys in two minutes. They have been dismissive, ignoring messages and calls, and no care for the time i have to take off to deal with things i found out should’ve been dealt with by Lennar. It’s been almost 3 months and i still cannot live in my house due to issues Lennar gave me, and then there’s a massive leak in the ceiling that started before i even closed. Lennar took a long time fix the leak and i still have a massive hole in the ceiling. They set up appointments that the companies don’t show up for or they show up at completely different times and days that were scheduled. The workers of the drywall company they hire to fix the hole in the ceiling is the only decent experience i’ve had so far where they were actually honest and informative and not taking advantage of me. Things will be so much easier for couples or a single man ... More

Randal if you buy a Lennar home you best look at it carefully and make them fix everything before you move in. I had sprinklers 8’ off the fence line and one in the neighbors yard, flat paint thought out the house, I had no heat or air conditioning for 5 days I have front and back doors with day light coming through them and my back yard floods every time it rains not to mention my interior doors don’t shut oh almost forgot pair on tile work.

Closing was rushed, certain appliances and utilities weren't even on/installed by the time of 'final walkthrough.' Not sure why there was a final walkthrough when the home was clearly not ready, not to mention paint everywhere. Worksmanship was mediocre and looked cheap. Multiple door handles loose/falling off, extremely dirty everywhere, some panels on inside falling off, all while being rushed to sign documents for close. They know buyers are stuck in a difficult position so they don't seem to care about quality. Would not buy a Lennar home again nor would recommend them to others. Our homebuyer liason Michelle was also not very knowledgeable nor responsive, would have to follow up multiple times for an answer and she generally seemed annoyed during our in person interactions with her. Just overall not a pleasant experience from start to end at all. Our address wasn't even registered (and still isn't) on google maps so for over a month there was difficulty receiving mail, and we still cannot use certain sites like doordash or delivery services since our address isn't registered (2 months now after close). On a positive note, they are responsive to fix requests so I will give them that. Just seems frustrating that so many aspects are not move-in ready and they say they'll just fix it later through their online portal request. How about have all these things ready before we move-in and start paying you? These are not warranty-related issues that have broke since move-in, these requests are all fix-it requests that existed when we moved in. ... More

My issue was with the loan agent Preston. He did a terrible job and no one helped me to have him replaced. I didn't appreciate them seeping my concern under the rug. He was not a good representation of the Lennar homes I thought I would deal with,

Sure Lennar builds homes in highly desirable areas and their pricing is competitive. However, I've had the absolute worst experience from day 1 to closing with nearly all of Lennar's representatives. I strongly recommend if you decide to buy a Lennar home to use your own real estate agent, even if you have to pay him/her since Lennar does not offer buyer commission in sought after communities. Also hire a general inspector prior to final walkthrough. I was bullied, pushed around, belittled by the Lennar representatives who knew they had the upper hand because so many people like myself wanted to buy a new home in San Diego. They delayed closing by nearly 2 months but when it came to the loan approval, they had me sign a document stating that if I closed even a day late, I would be fined $10,000 plus daily interest on the home. The walkthrough was a joke. After identifying several items to be fixed, Lennar did not complete all the items at the final inspection and said I had to close regardless of the repairs. The home was missing a fan in the master bathroom and I was told the construction crew and put drywall over the vent. It was evident the construction manager/superintendent did not supervise any of the homes. Even after purchasing the home, Lennar did not inform any of the homeowners that the mailbox keys they provided no longer work and mail would not be delivered for nearly a month. No communication at all to the homeowners. There are so many hands in the pot with Lennar. Too much staff and half of them not doing their job. One of their agents took photos of the entire block and would send a text saying here is your home and refused to take an exterior and interior photos of just my home. The Lennar Mortgage team addressed me by the wrong name in an email. Worse one of the agents gave me multiple quotes with a very low, competitive interest rate. When it came time to lock, he retracted the quote and said the rate suddenly changed. He didn't own up to his mistake and blatantly lied. Bait and switch. I could write an essay describing what a stressful nightmare experience it has been purchasing with Lennar. Protect yourself at all costs. Think twice before using their in-house services (sales, loan, home ins, etc.). ... More

My experience with Lennar has been far from pleasant. I scheduled a home orientation and traveled out of state specifically for it. Upon arriving, I found out the orientation had been canceled without any notification. The property was in complete disarray, and the lack of communication was appalling. The orientation was rescheduled, but the issues persisted. It was clear that unqualified workers had been used, resulting in numerous problems: The refrigerator could not open without hitting the countertop, risking damage to the door. Light switches were wired improperly, with some requiring the entire power outlet to be shut off. There were holes in the walls, and measurements throughout the home were disproportionate. I hired an inspector and uncovered even more alarming issues, including a damaged roof, which is unacceptable for a supposedly "new" home. Despite promises to resolve these issues, many remained unresolved even after closing at the end of September. For example, Lennar addressed the lighting issue in December but left behind a complete mess, which still hasn’t been cleaned. Throughout this process, communication was horrible—from the builder to the home consultant and other parties involved. The frustration and lack of professionalism made me regret proceeding with the purchase. I hope this review helps other potential buyers make an informed decision when considering Lennar. My experience has been nothing short of frustrating, and I would not recommend them based on this ordeal. ... More

Our experience with Lennar was unnecessarily stressful and filled with avoidable complications. Fortunately, my wife is a Realtor, with her father as her broker, and their efforts were critical in salvaging this deal. Without their intervention, it likely would have fallen apart due to Lennar’s lack of competence and misleading assurances. As buyers on a work visa, we didn’t meet Lennar’s criteria for an FHA loan, but we were happy to proceed with a conventional mortgage. Despite agreeing on this upfront, the underwriting process dragged on far longer than necessary, well past the “quick closing” date that Lennar kept emphasizing. Ultimately, we were denied the loan because my wife worked for her family business—a detail we had disclosed from the very beginning. It was unclear why this issue wasn’t flagged earlier, which could have saved us significant time and frustration. Communication throughout the process was abysmal. If we hadn’t been proactive in keeping everyone informed, no one would have known the status of the deal. To make matters worse, we received multiple emails from Lennar with congratulatory messages and instructions for next steps, even after our mortgage had been denied. Thanks to my wife’s father, who contacted Fannie Mae directly, we were able to resolve the mortgage issue and close on the property. We later learned that other buyers in the same community had faced similar denials, raising the question of how many deals could have been saved with better support and expertise. The problems continued on closing day. We were told we would have to complete a remote closing—without any input on this decision—and were charged for the “convenience.” The process itself was delayed as the ALTA statement had to be corrected not once but five times. Even after we signed the documents, we were left feeling uncertain whether the process was complete. After following up multiple times, we finally received the code to our front door and to no surprise we had been sent the incorrect code. It wasn’t until I left a negative review that Lennar provided a “closing pack,” which still lacked essential information. For instance, the included Ring doorbell couldn’t be activated because the necessary screwdriver wasn’t provided. This review highlights only a portion of the challenges we faced. To add to the stress, my wife was pregnant throughout this ordeal. Lennar’s sole redeeming factors were the efforts of their sales agent, Rob, and their mortgage advisor, Robin, who worked tirelessly on our behalf. Despite their help, this experience has left us unwilling to consider buying from Lennar again in the future. ... More

Lennar provides one of the lowest price-per-square-foot homes in our area. That is the best part of our home buying experience with them. I advise you to carefully read the contract before signing it. Lennar Mortgage was unprofessional in many ways during our buying process. They leaked our private information to other parties. The mortgage agent was unorganized and falsely accused us of withholding financial information. Make sure you carefully inspect the home during the final walk-throughs. Our "fix-it" list, which was to be completed before the final walk-through, was unfinished and we had to debate with the superintendent to get them to clean up paint that had been spilled throughout the second story of the home. After closing and living in the home for a couple of weeks we found some more issues. Our living room was wired incorrectly. The sinks in the second-floor bathrooms were leaking immediately after we closed. They cut the granite countertops incorrectly causing the sinks to leak around the base of the faucet. The solution was to try another faucet and a lot of caulk. The faucet is the incorrect type for the countertop. It's not leaking anymore, but it's still not built correctly. Our sliding glass door handle just fell off last week (after 2 months of use). Thankfully, all of these issues are covered under the warranty. What happens when that warranty ends? We will have to pay for the repairs. Considering the challenges we've encountered during our home-buying experience, I will not buy another home from Lennar. If you have other options for buying a home, then I suggest you buy from someone else. ... More

I had lot of issues to close my recent home with Lennar. They didn't include my realtor name in my closing. I called customer service for some issues, but the response was very rude.