Lennar Reviews

First time buying Lennar home so not aware of negotiation. Me and my neighbors bought same model house around same time but they got 50k less than , what I paid. It is more than 10% discount they got. Even other side neighbor negotiated 70k on listed price. Now I am feeling like fool to buy this house.

Problems with water pressure, landscaping, cabinetry, garage door seal, closet door closure, etc, etc

I am writing to share my feedback regarding my recent home-buying experience with Lennar, which, unfortunately, has been the worst I have encountered in over 20 years of working in the real estate and mortgage industries. From the initial purchase to the final stages, the process was marked by poor customer service, unresponsiveness, and a lack of professionalism. My expectations for a seamless and professional experience were not met; instead, I dealt with significant frustrations. The Lennar sales representative I initially worked with showed some responsiveness at the start, but when it came. Still, when I offered and discussed details, he refused to meet in person and insisted on handling everything via text or email. This lack of flexibility and unwillingness to engage personally made the process feel cold and impersonal. Despite my repeated requests for verbal communication, they were ignored entirely. Calls often went unanswered or were returned only after several days. Adding to the frustration, my experience with Lennar Mortgage was equally disappointing. I was required to use their services, but the representative assigned to me was unresponsive and unhelpful. I specifically requested verbal discussions to accompany email interactions so that I could fully understand the process and ensure everything was handled correctly, but these requests were disregarded. It was incredibly difficult to get in touch with anyone for information or follow-up, which only added unnecessary stress to an already challenging situation. While the quality of the home itself may meet acceptable standards, the negative experience of purchasing it has overshadowed any perceived value. A significant investment like this should be accompanied by excellent customer service, and Lennar failed to deliver on this front. If I had it to do over again, I would not have purchased from Lennar, and I cannot recommend them to anyone. This experience has left me deeply disappointed and undervalued as a buyer. I hope this feedback encourages Lennar to reevaluate its processes and customer service standards, as these are critical aspects of the home-buying journey. ... More

This company is the most unprofessional company I’ve ever dealt with. I never spoke to a real person the whole process, and every time I had a question it would never get answered. Also, when I purchased the house, the house was robbed, and I was told that this was the first time it ever happened in this area but the funny thing is I spoke to people who also bought a house in the area three months ago and they told me that this happened to five different homes. There is no transparency with this builder. Also recently I got contacted by the builder saying that the roofing company needs to do an inspection after two months of purchasing the home this is ridiculous and they need to get their stuff together! ... More

I must of dealt with 8 different employees when I had a real estate agent. I did all the work of the agent. Talking to 8 different people is not only confusing it was hard to hold anyone accountable for the mistakes.

If I ever have to buy a home again it will not be Lennar

Lennar has absolutely no control, whatsoever, over their subs who eat food and leave food scraps on the floor, ketchup on the new woodwork, and the paint sub dragged their muddy boots all over the brand new carpet at the most critical time just days before closing. Lennar, however, would not do a complete carpet replacement, even though those same boots made God only knows how many trips across the street to the disgusting disease-ridden port-a-let. The finish workmanship was the worst I have ever seen in 40 years of purchasing new homes. The finish workers (literally) nailed trim boards all over the house with chunks of dirt and mud on them, which no doubt got painted over by the paint sub. Unbelievably disappointing!!! My very first beginner home with Arbor all those years ago was better built and at least had subs who respected my new home. The region construction manager, Adam, was the only positive or bright spot, and he was very good to work with and did his best to try to make things right, otherwise my scores would be a “1” across the board (some “0” if that was a possible score). In the end, profit and dollars prevailed for Lennar and Adam was handcuffed with what he could offer to remedy the situation. ... More

We had the worst experience with the lennar sales team and construction crew. I would never recommend lennar to anyone. It’s suppose to be fun and exciting purchasing a home ours was the compete opposite.

Have bad experiences with Lennar’s title and sale agent. They tried to tell us wire the money before the closing date which is understandable. However, the final walk through date is AFTER the closing date. I voiced the concern without any answer. On Lennar track, they are no where ready for closing. No seller commitment document, no survey document uploaded or provided. I bought 3 homes with them and this will be the last one

Save yourself from tremendous headache and stress, and not use LENNAR MORTGAGE in your homebuying process.

The only good part of of this process was from the loan and title personally our home concierge Jose terrible terrible terrible all you guys did was take advantage of a young military family thinking we were stupid cause our age and cause we were officially here in San Antonio yet as well as his boss who called and blamed us for the problems we had in our home because we hired a third party inspector and her word i quote “ Lennar is a faster moving company then anyone else so with you hire a third party inspector it pro longs if and cause the issues you are having” basically because they rushed the work of the home and we were holding them accountable it was our fault as well as having our family and realtors in the home with a whole gas leak. Never again will we do business with your company nor will i recommend lennar to any military or civilian. ... More

Would absolutely not recommend. Cut corners at every possible turn. The material used was as cheap as possible and absolutely 0 attention to detail, to the point they messed up the install of several appliances and little things like the electrical outlets aren't even flush with the wall. The buying process was no better and should have served as my first warning. Once I paid my deposit, my realtor and myself recieved absolutely no communication from the representative. I also went with them for the loan due to promotional interest rate and there were numerous issues even in this process. Not communicating issues or items that needed to be resolved, repeatedly asking for information already sent, and I had to most documents several times due to repeated mistakes which delayed the process further. The only good thing about Lennar, is that the customer care rep to get issues fixed is great. She is working with me to address as many reasonably fixable issues as she can. Overall, if you're looking to buy a house don't buy new as it seems a lot of companies are taking huge advantage of the current housing situation. If you are deadset on buying new, don't buy from Lennar, what you get for what you will pay is bad even in this market. ... More

I’m not happy with lennar’s policies. First they show me different color when house get ready then it’s color was totally different which I doesn’t like. Their designs I doesn’t like. Inside of the house is also very basic. And house construction material is very cheap. And my real estate agent is super rude, very unprofessional and very short tempered. I definitely will NOT RECOMMEND my real estate agent to anyone. Lennar people making fool to their clients specially first home buyers. Overall next time I will pay 5k-7k or 10k give extra but will choose good company, which making houses with good quality material and inside and out side good design and I will choose that company which not do fraud with client and not make fool to people first show different color and on final touch gave different color. And ONCE AGAINT I AM NOT HAPPY WITH MY REAL ESTATE AGENT. ... More

This is probably the last home I will purchase with Lennar. The entire experience was extremely frustrating, once the initial agreement was done with Lennar, I had a terrible time getting any response from the sales team or the finance team. They had six to seven weeks to close the loan that was done through Lennar finance, however I got CD an hour before the actual closing was scheduled. No response to any question whatsoever, they just refused to answer emails and phone calls. My agent and I escalated as well, the management is also just about as irresponsible and irresponsible. I am glad that harrowing buying experience is behind me. ... More

The whole Lennar experienced was a disgrace. Lennar did not communicate well with other Lennar employees which made my experience a bad one. From purchasing, workmanship, and responsiveness have greatly made me put this business at the bottom of my list, due to the fact they don't care about their customers, nor timelines to get things done. Highly do not recommend anyone ever buying from this company cause they are really just out to get your momey.

I have been in this building for a month and we have an electrical issues with the breaker since the beginning of the closing. They have already changed the breakers 2 times and it has not solved the issue there is still a problem. It hasn't been a month, we have a leak in the sprinkle system which caused us to have a large amount in the water bill. We also just had a problem in the floor lamination. This really frustrates me to the point where I have to fill up a different warranty claim for a different problem every single week.

I don’t feel it’s worth what I paid, after moving in.

The microwave was not installed for our inspector to check it. They installed it last minute and left 2 screws out and unaligned. They didn’t let us blue tape the house and A LOT of the issues we asked to be fixed just weren’t. The construction manager worked by himself to fix those and we had to come back the same day to approve it. Overall, the quality of the home is not good. The construction manager is extremely passive aggressive. During the choosing the exterior colors, the sales representative said the white siding was not available anymore and we had to go with the lien color. Well, guess which color they are using on the new houses? WHITE! Why did she lie to us? People: STAY AWAY FROM LENNAR! ... More

Do not buy with Lennar. The title team and construction manager is unorganized, push your issues to the side and never acknowledge or resolve issues.

Poor quality, constant issues, ghosted by Lennar when it comes to fixing issues. Everything is downplayed and not fixed. Horrible experience with every department in the process

The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.

Unfortunately, we had the worst service and now can’t get anyone to help communication by sales rep and managers was awful I am waiting still til today for Greg to call me who is hire up in sales it’s been death ear on top some one after paying homeowners insurance hippo cancelled insurance due to Lennar agent requested it very bad service all the way around had to live out of hotel with kids lost 2,500 was told I would get reimbursed and never did guy sold me a home he wanted and we had no choice than to loss more money

1. We expected Lennar would install top soil and follow SAWS guidelines when planting it, as Paul Canyon is served by SAWS. Instead, in less than 48 hours, our grass died although we watered it following SAWS rules. 2. Lennar sales representative sold us the house assuring us that the sod would be planted to the fence and later we found out that was not the case. She either misinformed us or plainly lied.

If I could go back I would have never bought a Lennar home. To start they act like they throw all these extras in when in reality all the homes come with them. When I walked through the home the first time there was a beer can on the kitchen counter (screams quality). You could fill up multiple pages with the amount of repairs they had to make initially. Of course now that I’ve closed I find things pretty often that were poorly done and now it’s too late for them to repair it. The carpet is coming up in a lot of the corners, especially the stairs. As well as every seam of the doors and stairs you can feel the ends of the nails. Every cabinet is uneven, they didn’t paint to the edge of the cabinets. There’s paint on the light fixtures. I went days without AC and a fridge because my power surged from whoever laid the power lines. They had to dig a giant hole in my yard to fix the problem so now I have a giant dirt patch but of course I’m already closed so they won’t replace the grass. I had 3 breakers trip that needed to be replaced. The parking is very limited, they obviously didn’t put much thought into how many people will be living there. They stained the staircase banister with two different colors so I had to redo it all. There’s paint on a few of the door knobs. I could go on and on. It’s disappointing, I paid full price for a house that is not even close to worth it. They’re mass produced, I thought I was getting a good deal but I was gullible. Some of the staff were friendly while others were just trying to make a sale. One of the sales reps irresponsibly posted a picture of my drivers license on another listing and it was online for weeks before I finally got it taken down. He said that he wasn’t good with technology and asked me to do it. Don’t trust their prices a week before closing they were selling the exact same townhouse for more than 30K less. ... More

We are two months in from when we closed and I still haven’t even received a call back from our loan officer with answers to questions I had from when we moved on! I can say the only decent experience and people were Ana and Sharon who also tried to help. Project managers were rude and things did not get done when they said they would, the financing department never returned calls and when they did they were dismissive and made you feel like you were a bother. There was no follow up or follow through, to the point I almost lost my home insurance because they had not received the payment made at closing and even that took a long time of me being the one coordinating things and following up because Lennar apparently couldn’t be bothered. I would never recommend this company and I will make sure if I ever have to buy a property it will not be with Lennar. ... More