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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19381 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

19381 Reviews in All Areas

Star Rating Breakdown

5 ★ 8016

4 ★ 3641

3 ★ 3249

2 ★ 2067

1 ★ 2408

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Rush to close & inspect

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2025
  • Palm Bay, FL

They hoped we wouldn’t notice - the keys didn’t open everything, the handle was falling off the freezer, the garage panels have gaps, more than 5 minutes running water to get hot, and on an on! Been in the house less than a month and already 6 requests in for repairs. That’s after the Lennar construction folks at the walk through told us we would not be able to ask them for repair after our 2 hrs with them! And we have a gate house at our entrance with NO doors for anyone to ever enter it - only virtual! Only problem is there’s a rail fence every one just walks over!

Lennar responded:
Good afternoon and thank you for sharing your experience with us. We sincerely apologize for the inconvenience of having to request for repairs in your new home. We hope that moving forward, we can regain your trust. If outstanding items remain to be resolved, please send us an email with details of your concerns to CorporateCustomerCare@Lennar.com so we can help you follow ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Do not trust Lennar

  • Vicki L.
  • Verified HomeBuyer
  • February 06, 2025
  • Land O' Lakes, FL

I am totally unhappy with my experience with Lennar. They already raised my HOA fees and I’m only living here a month. Every time I turn around they are charging us for more things that were never explained either at closing or when I first looked at the community. Living in a 55t community, most of us are on a fixed income. Had I been aware of all the extra dues, I never would have bought here. Very unhappy and will consider moving.

Lennar responded:
Good afternoon ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Marginal quality

  • Brian O.
  • Verified HomeBuyer
  • February 05, 2025
  • Erie, CO

Lennar just does the bare minimum. Not worth it. I will certainly let potential home buyers know about my experience on Social media where I have 1 million followers. The quality is sub par , the people who work for lennar are not experienced. The home barely meets minimum standards.

Lennar responded:
Good morning Brian, Thank you for sharing your feedback. We’re sorry to hear that your home-buying experience did not meet your ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Vineyard

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2025
  • Lebanon, TN

Run the other way.

Lennar responded:
Good afternoon, and thank you for your review. We are sorry to hear we did not meet your ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

No one listened or helped with out specific needs/requests. For instance they super nailed all the floor boards KNOWING we opted out of the cheap flooring. Why would you super nail floor boards you knew were coming OFF ?

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2025
  • Homestead, FL

Time to update your floor plans and details. Folks no longer use phone outlets in kitchen. those god awful cheap counter tops with office style back splash of 3 inches are a joke. Flimsy overall construction. Sloppy construction. Super annoying that there are no OPTIONS for upgrades of tiles, bathrooms, etc. AWFUL that we were given just $500 of "credit" for NOT taking those god awful old fashioned floor tiles with ugly grout lines. It is a massive house. We had to upgrade EVERYTHING! SHAME ON YOU!

Lennar responded:
Good morning and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We're sorry to hear about the poor communication and that the materials used did not meet your quality expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Please do not hesitate to submit any questions or warranty requests online through your Lennar Account. This ensures that your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Not happy with Lennar

  • Alexander Joseph D.
  • Verified HomeBuyer
  • January 16, 2025
  • Chula Vista, CA

I purchased a new home at Sunbow II in Chula Vista CA, the home had 25 items that needed to be repaired. The items from the walk-thru on 11/8/2024 were not done 3 weeks later when I closed escrow and received the keys. I would be cautious about purchasing from Lennar in the future.

Lennar responded:
Thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Dylan and Ray

  • Lorin R.
  • Verified HomeBuyer
  • January 16, 2025
  • Englewood, FL

Dylan, our sales representative, has been a huge failure since sales contract was signed. Either does not reply to our text messages regarding questions or concerns or responds days later. Ray, the construction manager present at our second walkthrough since our first walkthrough was a major waste of time, failed to address many issues identified again and the ones that were addressed, especially as it relates to painting, he allowed poor quality work to continue. Had I known all this jnformation in October when contract was signed I would never have purchased from Lennar. This whole ...

Lennar responded:
Thank you Lorin for taking the time to write this review. We’re sorry to hear that your home-buying experience did not meet your expectations and that we fell short of delivering the quality you expected for your ...

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

First and Last Lennar Home

  • Lori A.
  • Verified HomeBuyer
  • January 16, 2025
  • Myrtle Beach, SC

This is my first Lennar home as well as my last. There is no pride in craftsmanship in this home. The walls are not square, the floors were not leveled before laminate floating floor was installed, paint and caulk were sloppy at best.

Lennar responded:
Good morning ...

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

delayed clsoing, poor wormanship, either lazy or not being supervised and hoping no one notices

  • AMRIT KAUR BOPARAI, TRUSTEE OF THE A.
  • Verified HomeBuyer
  • January 11, 2025
  • Clovis, CA

gave us a home that they did not even clean. at least when you buy a car they wash it for you but buy a lennar home and they dont; bother cleaning up dust and debris. literally had to take leaf blower to clean dirt out of garage. paint on door knobs, ghost doors, gaps in grout all over. missing flashing on roof, no gutters, cracke cement. paint spray on front porch cement. the list goes not...

Lennar responded:
Good afternoon Amrit, we appreciate you taking the time to share your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 2

Last time I will buy Lennar

  • Brian Lavor C.
  • Verified HomeBuyer
  • January 11, 2025
  • Anna, TX

Buying a Lennar home has been the worse experience of buying a home, and I have bought several homes. From the lender process to resolving build issues has been a disaster. I filed a repair request after closing and it has now been 3 weeks and the issue still is not resolved. The repair has not been scheduled yet for it to be corrected. I would encourage people to be careful when dealing with Lennar.

Lennar responded:
Good morning Brian, and thank you for sharing your homebuying experience with us. We are sorry to hear that your experience has not met your expectations. We understand how frustrating it can be not to get your issues resolved. If there are still outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist you. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Poor workmanship

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2025
  • San Diego, CA

DO NOT close escrow until all punch list item is complete. Inspect home carefully

Lennar responded:
Good morning, Thank you for sharing your feedback with us. If you would like to share any further details, or if you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Poor. You have to chase and beg the team to address any of your concerns, which might not even be addressed anyways.

  • Aaron A.
  • Verified HomeBuyer
  • January 09, 2025
  • Rosharon, TX

I will not be buying another house from Lennar - ever again. The entire house buying process was stressful, which is to be expected, but our loan officer, Sandra, seemed to be especially quite incompetent. Throughout the process, there were various hiccups and even errors made in numbers. We did not trust Sandra at all and thankfully things were caught because we reviewed everything multiple times. The communication was even worse, whenever Lennar wants something they pressure you to have it done ASAP but when you have any questions you basically need to contact them/remind them every single ...

Lennar responded:
Thank you Aaron for sharing your review. We are sorry for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If outstanding items remain to be resolved, please send us an email referencing this review with details of your concerns to LennarNews@Lennar.com so we can help you follow up. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Very poor quality of construction

  • Manohar K.
  • Verified HomeBuyer
  • January 03, 2025
  • San Diego, CA

Recently moved to hudson-2 home, surprised observing day to day problems. - poor quality of construction. - water leakage when i turn on heater. - fire sprinkler leaking water. - wooden floor tile is not properly installed. - paint is peeling if we just touch wall.

Lennar responded:
Good afternoon Manohar Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with your new home. We understand how disappointing it can be to face issues with ...

Total Score 2

Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Lennar used to do better

  • Sergio A. Gurgel, as Trustees of T.
  • Verified HomeBuyer
  • January 03, 2025
  • Rancho Mission Viejo, CA

This is my third Lennar home. Everything from quality, customer service, process, purchasing experience, etc., everything has deteriorated over time. Lennar used to do better.

Lennar responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations, especially as a repeat customer. We take pride in providing quality homes and exceptional customer service, and it’s disheartening to hear that you feel these areas have declined over time. Your feedback is invaluable, and we would love to understand more about your specific concerns. Please feel free to reach out to us directly at CorporateCustomerCare@Lennar.com referencing this review so we can work with you to address these issues and improve your experience moving forward. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Theresa

  • Frank D.
  • Verified HomeBuyer
  • December 27, 2024
  • Wimauma, FL

We purchased a 6-year-old model in bad shape, Lennar didn't correct every warranty item, just a few of them. They refused provide information and keys to the home. Therefore, we needed to locksmith and get new lock and keys for $340.00, and same the pavers we did them for $250,00 in Nov. 2024. But Lennar never repaid us.

Lennar responded:
Thank you, Frank, for taking the time to share your experience with us. We’re sorry to hear that your home has not met your expectations. If there are any outstanding warrantable issues that have not yet been addressed, please email us at LennarNews@Lennar.com with details of your concern and reference this review. We will follow up accordingly. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Closing time was atrocious. Follow up on repairs and fixing of broken or improperly installed items was absolutely terrible and very inefficient.

  • James M.
  • Verified HomeBuyer
  • December 26, 2024
  • Parrish, FL

Don not rely on homebuilder or workers as you have to watch and inspect everything they build or try and correct.

Lennar responded:
Good afternoon James, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your home-buying process. We understand how upsetting it can be to follow up on repairs or improperly installed items. If there are any outstanding items that still need to be addressed, please email us the details, referencing this review, at LennarNews@Lennar.com, so we can assist you in following up on these ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

If we could only go back in time. Would we do it over again?

  • Anonymous
  • Verified HomeBuyer
  • December 26, 2024
  • Fishersville, VA

To be perfectly honest, I feel as though Lennar does not want to have any direct contact with the buyer. The entire experience has left us underwhelmed. Buying the home was rush rush and we had no time to hire an inspector which has created many problems for us as I believe most issues would have been found or we wouldn’t have bought the home. Constant ongoing issues with heating system that is completely inadequate. Poor Workmanship, quality of materials is ever before us. Trying to get things repaired is difficult and the customer service system is set up so customers get frustrated and ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for any issues you may have experienced during your homebuying journey and with your new home. We are actively working to improve the experience moving ...

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Horrible

  • Carlos H.
  • Verified HomeBuyer
  • December 21, 2024
  • Ontario, CA

I would not recommend anyone to Lennar. Quality issues and an electric water heater that sounds like a compressor. Electricity bill 4xs the amount of my neighbors. Ridiculous experience.

Lennar responded:
Thank you for sharing your review. We are sorry to hear your new home has not met your quality expectations. We hope that as a Homeowner, we can earn back your trust. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Mediocre at Best

  • Anonymous
  • Verified HomeBuyer
  • December 19, 2024
  • Punta Gorda, FL

Mediocre workmanship, fast finish to meet their deadline, which meant even more corners were cut. Painting over light switches, bad wood stain on the railings. Overall pretty cheap looking. Plus the closing experience with Lennar Mortgage was a disaster. I would not buy another Lennar home.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced with your home-buying experience and with the quality of your new home. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

told to many lies

  • James Z.
  • Verified HomeBuyer
  • December 13, 2024
  • Port Saint Lucie, FL

make sure you have everything on paper they say or will denied it

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not a experience worth writing about

  • Anonymous
  • Verified HomeBuyer
  • December 12, 2024
  • Raleigh, NC

Lenner drives to be a builder who cares about buyer experiences and this has hired buyer concierge and new home celebrations etc, but in really it doesn’t matter and the same old working model and vendor management is in place. Construction Manager pushes things to vendors and don’t follow up properly to ensure the issues are taken care off. New home celebration guy just shows up to make paint touch ups. People put hard earned money into these investments - do you think it is a joke?

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced getting issues resolved during your home buying experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your concerns, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Incompetent / Unconcerned

  • Lurine C.
  • Verified HomeBuyer
  • November 23, 2024
  • Princeton, TX

After I started the process of buying my home I could not get in contact with my agent. The loan processor told me different terms than I was told by the agent. My realtor was instrumental in helping me because the concierge wasn't much help either. I thought I got a good price for my home, but I didn't get a lot of things that are standard in most homes. The windows do not open and close, there are no blinds, no towel bars, and no backsplash. The oven is not self cleaning and the cabinets in the kitchen were not installed properly and there are no ceiling fans. I did not get an orientation ...

Lennar responded:
Thank you Lurine for sharing your feedback with us. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

bad experience

  • Anonymous
  • Verified HomeBuyer
  • November 17, 2024
  • Charlotte, NC

Our recent purchase of a home from Lennar, unfortunately, was far from smooth experience. While the house itself is okay, though we had to point a few things to repair in 2 external inspections and 2 walks we did before closing; the whole process of buying was frustrating. Lennar offered no flexibility on anything — from minor adjustments to deadlines, there was little room for negotiation or understanding. To make matters worse, management was practically impossible to reach. It was difficult to get answers to even the most basic questions. I expected a more customer-focused approach, ...

Lennar responded:
Good afternoon and thank you for your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Horrible Experience.

  • Jennifer Melinda U.
  • Verified HomeBuyer
  • November 16, 2024
  • Eagle Mountain, UT

They were incredibly convincing until we passed the time with our earnest money. They stated that Lennar cared, and even though they generally don’t install radon mitigation systems, they would take care of their customers. They didn’t. The level on our home was the equivalent of smoking 80 cigarettes per day And we have two children, and children are 10 to 12 times more likely to develop cancer due to radon exposure. Materials are cheap, if you wipe the wall with a napkin, white paint comes off of the wall and that’s not even with a chemical on the napkin. The caulking in the bathroom ...

Lennar responded:
Thank you for sharing your experience with us, Jennifer. We sincerely apologize for the inconvenience and frustration you have faced with your new home We are sorry to hear about the issues with the materials and construction quality. I have shared your concerns with upper management for review. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

I never got the first walk through when they first started building. I have never seen such poor workmanship in my life! The painting, the caulking around the windows, the corners on every wall are messy ,,there is paint splatter in the floor!

  • Shelley B.
  • Verified HomeBuyer
  • November 15, 2024
  • Winfield, IN

I should have stayed at Oltoff builders in Clover grove! First walk through problems not taken care of, second walk through problems still not taken care of. Once you close no one seems to care All the big electric boxes and the AT&T bic should have been put in the backyards. Looks terrible out front. Bad Bad Bad!!

Lennar responded:
Thank you Shelley, for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have faced. Your feedback is valuable to us and will be shared with upper management to ensure improvements are made in our customer care approach. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

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