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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18765 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18765 Reviews in All Areas

Star Rating Breakdown

5 ★ 7712

4 ★ 3535

3 ★ 3167

2 ★ 2019

1 ★ 2332

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Quota over Quality

  • Anonymous
  • Verified HomeBuyer
  • January 25, 2022
  • New Port Richey, FL

I purchased a Lennar home, and understood that their would be issues with materials due to Covid-19. However, I was highly disappointed with the work and response to fix their mistakes. I still have a hole in the master bath, unfixed electrical, a broken front door, parts were stolen for other job sites, and more. Lennar’s motto is Quality homes built for you, which is a complete lie. I’ve had staff tell me well it’s a Lennar home, this is what you are buying. It’s pitiful to go and spend money on a residence and hearing that they don’t care about their work. I’ve had staff openly discuss ...

Lennar responded:
Hi, thank you for sharing a detailed review. We want to apologize for the number of unaddressed issues and poor response from the team regarding the quality of your new home. If you have anything outstanding that requires some additional attention, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - I have had bad experience with construction management and poor

  • Ali A.
  • Verified HomeBuyer
  • January 23, 2022
  • Cornelius, OR

I have had bad experience with construction management and poor worker experience where left unfinished job inside and outside of my home . They did poor job .

Lennar responded:
Hi Ali, thank you for sharing your review. We would like to apologize for the poor experience you had with the construction and communication of work in your new home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Unhappy with quality and lies

  • Daniel Z.
  • Verified HomeBuyer
  • January 19, 2022
  • New Caney, TX

Unhappy with quality and lies

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor craftsmanship

  • Linda P.
  • Verified HomeBuyer
  • January 18, 2022
  • Gastonia, NC

Finishing work was very poor

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Craftsmanship and finishing is poor.

  • Pranav S.
  • Verified HomeBuyer
  • January 18, 2022
  • Marietta, GA

Craftsmanship and finishing is poor.

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not honoring walk through issues. Cheap appliances, tankless hot water systems wastes so much water waiting for hot water.

  • Heath P.
  • Verified HomeBuyer
  • January 12, 2022
  • Spring Valley, CA

Yeah…. Big let down. Stove so cheap you can feel heat outside of oven when on. Cheap oven controls. Tankless hot water may save electricity but waste tons of water daily waiting on hot water. Fan in laundry room continues to run 24/7. Even after switch changed out. Parking on both sides of streets makes where only one car can barely go down a street. Neighbor ghetto up by this.

Lennar responded:
Hi Heath, thank you for sharing this detailed review. We would like to apologize for any issues with communication and follow-up you have received with your new home. If there are any outstanding items in which we can provide assistance, please send us an email at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Please do a lot of research on the property and the material

  • Tanya R.
  • Verified HomeBuyer
  • January 11, 2022
  • California, MD

Please do a lot of research on the property and the material used to build. I’m having a bug issue and no one wants to be accountable for it.

Lennar responded:
Hi Tanya, thank you for sharing a review. We are sorry to hear about the frustrations you are having with your new home and disappointment with the quality of materials used. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com, so we can follow-up with the team. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - The entire build process was a mess because the communication

  • Anonymous
  • Verified HomeBuyer
  • January 05, 2022
  • Crandall, TX

The entire build process was a mess because the communication between the sales member and he construction manager was awful. The sales member had no interest in assisting us through out the process once we signed the contract. We are still finding several construction issues and fear there could be some major problems we are unaware of. Do not recommend Lennar to anyone.

Lennar responded:
Hi, thank you for taking time to write a review. We would like to apologize for any frustrations you have faced with your new home due to poor communication and quality. If you have any items requiring further attention, that would could provide assistance, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Only good experience with Lennar was our salesman.

  • Caitlin C.
  • Verified HomeBuyer
  • January 05, 2022
  • Land O' Lakes, FL

Only good experience with Lennar was our salesman. Quality and responsive to issues is a nightmare!

Lennar responded:
Hi Caitlin, thank you for this review. We would like to apologize for the poor customer service and responsiveness you have received from the team. Please let us know if there is anything we can do to help. We can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The absolutely lack of pride in work.

  • Zacquery M.
  • Verified HomeBuyer
  • January 03, 2022
  • Converse, TX

The workmanship in our home is that of random people doing random tasks they are not competent in. So many little things all over the home. The floors have gaps in some slats and non in the other. The trim work could have been done better by my 8 year old son and he has absolutely no carpentry skills. The answer to every and all mistakes was smearing caulking all over the home. Our back yard constantly floods and holds water from the rain and or neighbors sprinklers. The lack of proper runoff and drainage is ridiculous. If I could rate zero stars I would especially on workmanship and quality.

Lennar responded:
Hello Zacquery, thank you for taking the time to share your experience. We want to apologize for the long list of items un-addressed throughout your home. We are disappointed to hear of the lack of quality in the finishes and carpentry. If there is anything outstanding that we can follow-up on, please don't hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

No Quality control or responsiveness to work orders

  • Holly L.
  • Verified HomeBuyer
  • December 30, 2021
  • Crandall, TX

I will never recommend Lennar to anyone until my issues are resolved. I was rushed to closing with many things to still be resolved and many more that I have found afterwards. No response or fixing on most work orders. I’ve decided to now take legal action.

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap materials

  • Razan G.
  • Verified HomeBuyer
  • December 28, 2021
  • Indian Land, SC

Cheap material for the price paid. My stairs has crack from the neighbors garage, another wall has a crack from the other neighbors garage.

Lennar responded:
Hi Razan, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - House material are cheap.

  • Maan H.
  • Verified HomeBuyer
  • December 23, 2021
  • Gresham, OR

House material are cheap. And there’s no good customer service.

Lennar responded:
Hi Maan, thank you for your review, we appreciate your feedback. We are sorry for the poor experience you have had with your new home and local customer care team. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Bad material's constructions, bad customer service

  • Juan C.
  • Verified HomeBuyer
  • November 17, 2021
  • Saratoga Springs, UT

Bad material's constructions, bad customer service

Lennar responded:
Hi Juan, thank you for sharing your experience. We are sorry to hear about the issues you faced with quality of your new home and the service you have been provided. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The lack of craftsmanship and quality is not what you would expect in a $365K home.

  • Alan M.
  • Verified HomeBuyer
  • October 29, 2021
  • Summerville, SC

Document everything with Lennar. Communication through email or text message so you have something in writing. Only reason there are two stars is because my realtor was awesome and the Builder Rusty is absolutely amazing.

Lennar responded:
Hi Alan, thank you for sharing a review. We are sorry to hear about the disappointment you have faced with the quality of your new home. If there is ever anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - It’s only been a few months and every day I find something else

  • Nicole W.
  • Verified HomeBuyer
  • October 19, 2021
  • Frederick, MD

It’s only been a few months and every day I find something else that was done wrong. The paint job looks like it was done by a blind person or someone who didn’t care. The bench in the primary bathroom is unusable and a host of other issues. I could not in good faith recommend a builder who would release a $400k+ home as if it was an auction as is house. Shame on Lennar!!!

Lennar responded:
Hi Nicole, thank you for taking time to write a review. We would like to apologize for the frustrations and disappointment you have expressed with your new home. If there is anything requiring additional attention, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - I would never buy another home built by Lennar

  • Anonymous
  • Verified HomeBuyer
  • September 29, 2021
  • Fate, TX

I would never buy another home built by Lennar

Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment in your new home. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

bad workmanships.

  • Bijan T.
  • Verified HomeBuyer
  • August 12, 2021
  • Irvine, CA

w Painting BAD front door entrance leveling BAD and moor.

Lennar responded:
Hi Bijan, thank you for the review. We are sorry to hear about the issues you mentioned with your painting and finishes. If you have any items still requiring attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Worst response for issues reported

  • Arul A.
  • Verified HomeBuyer
  • August 10, 2021
  • Woodbury, MN

Worst response for issues reported

Lennar responded:
Hi Arul, thank you for writing a review. We would like to apologize for the issues you mentioned with getting a response from your local team. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Cheap stuff were used , like the paint very bad.

  • Erine F.
  • Verified HomeBuyer
  • June 30, 2021
  • New Port Richey, FL

Cheap stuff were used , like the paint very bad. The grout already cracked in the bath tub. Other stuff. To get things fixed Is horrible.

Lennar responded:
Hi Erine, thank you for your review. We are sorry to hear about your frustrations with the quality of materials and finishes in your new home. If there are any items that need to be addressed, do not hesitate to reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Builder not addressing the problen with garbage around dumpsters

  • Leticia B.
  • Verified HomeBuyer
  • June 22, 2021
  • Henderson, NV

Builder not addressing the problen with garbage around dumpsters and community streets . Builder allowing sub Contractors to play loud music disturbing residents. No quality check of home before released to buyer. Pets policy not enforced or addressed.

Lennar responded:
Hi Leticia, thank you for your review. We are sorry to hear about the issues you have experienced in your Community and surrounding construction. Please reach out to us at corporatecustomercare@lennar.com, with any items we can assist. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible workmanship.

  • Kendra T.
  • Verified HomeBuyer
  • June 01, 2021
  • El Dorado Hills, CA

Many issues with the home that still remain. Sloppy finish work that looks like it was rushed. Expected a lot more for the price and how the Lennar representatives boast about their product.

Lennar responded:
Hi Kendra, thank you for sharing your experience with us. We apologize for the issues you have experienced with workmanship and incomplete items in your home. If there are any outstanding items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience ever

  • Carlos S.
  • Verified HomeBuyer
  • May 04, 2021
  • Saint Cloud, FL

The sales agent was great, other than that it is been horrible, material are cheap , craftsmanship is even worst. 5 months after closing the house still dealing with issues that were not addressed before closing Customer service is horrible. An unresponsive. At these point I am considering hiring a lawyer to deal with the issues In My house.

Lennar responded:
Hi Carlos, thank you for taking time to share your review. We are sorry to hear about the poor experience you have outlined regarding incomplete items and poor service for resolution of issues. If you would like us to follow-up on these open issues, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible. Do not recommend at all.

  • Chelsie H.
  • Verified HomeBuyer
  • April 20, 2021
  • Converse, TX

We have had problems after problems and then are never contacted again. And when we make contact again we are told they will be there to fix something soon and then they don’t fix it. The few things they have “fixed” are then shortly after broken again. I absolutely do not recommend.

Lennar responded:
Hi Chelsie, thank you for taking time to leave a review of your experience. We would like to apologize for the frustrations you have faced with repeat issues arising in your new home. Please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com, with any items still needing attention and we will follow-up for you. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Lennar is a low end builder so materials will be low end.

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2021
  • Lakewood Ranch, FL

Lennar is a low end builder so materials will be low end. That said the communities are very nice.

Lennar responded:
Hi, thank you for your review. We are sorry to hear about your disappointment with the quality of your new home. If there are any items that need attention, please feel free to contact us at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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