Lennar Reviews

I had issues and haven’t fully enjoyed my new home.

Lennar is not responsive after the sale. You will have issues as no house is perfect even custom built houses. But you will have issues getting Lennar to respond to your issues within your year warranty period. If you buy Lennar do not close until your issues are taken care of.

The sales team and the builder were amazing. I have had very terrible experience with customer service. My doorbell stopped working and it took 2 months before I could get it fixed. I have outstanding repair work, and I have had 2 no call no shows and last time a Manager actually stopped by and promised things will be resolved quickly. I have not heard anything. Part of my door was broken before moving in. It is still broken and no one has come to fix it. Overall, the customer service team are unreliable and don't particularly care about the customer. This aspect has been a terrible and frustrating experience. ... More

Build manager, customer "care" rep. missed several appointments, didn't contact to reschedule and overall left our new home purchase experience lacking. Didn't expect much and Lennar matched our expectations! Such a shame...

very average. Lax prep of the new home with dirty windows, floors. Several problems needing to be addressed.

Initially presentations were good. Communication throughout the process has been lacking, specifically we were not told about delays. We were told projected meetings and weeks passed without contact. We were told we would be told if there were delays that would affect the delivery date. We were not told. This affected several things for us. That seems false. False expectations were set as if to commit us without follow through from Lennar. Dissatisfied. Would never recommend Lennar to anyone. Very unfortunate and negative impact.

The sales associates were absolutely amazing hence the two stars, but that was it. The two months leading to closing on the home, we had miscommunication after miscommunication with the loan team and didn't receive confirmation on our loan into 2 days before closing pending documentation that we uploaded two months prior to closing. After moving in, there were some minor maintenance that needed taken care of and the Customer Care team was quick to address the tasks but prior to a week of heavy snowfall in our area, we attempted to park two sedan cars into the two-car garage and found that (with the elevation of the house) one side of the garage only allowed less than 3 inch clearance from the garage wall and the 7 stairs leading into the garage. After sending numerous pictures to Customer Care thinking this was a silly mistake that a 2 car garage couldn't fit 2 cars, we reached out with hopes that Lennar could narrow the stairs or pivot them to line the back of the garage. After several back and forth, we were told there was nothing they could do about the situation and that it was a common issue in another community. Although this may not be intuitive since you expect that when you purchase a home with a two-car garage, it'll fit 2 cars, please, please, please measure the garage and make sure your vehicle fits into the garage of your Lennar home. This may not be a common issue in the neighborhood as this was completely dependent on the elevation of the home but no one tells you having 7 steps in your garage means you have a 3-inch clearance for that side of your garage. In a state with heavy snowfall (in any place really), you want to be able to park in your garage with more than a 3-inch clearance on each side of your car... Our hopes of upgrading to an SUV is no longer in the picture unless we plan on parking outside which defeats the purpose of buying a home with a 2-car garage. Although we love our home, every time we go into the garage (which is every day), we constantly feel frustration with Lennar for thinking this is ok and not learning from their other communities that had this issue. There's a lot of pent up frustration in this review but we hope to share our experience and hope to deter any other home buyers from having a similar experience. ... More

The communication between staff was horrible. For example my husband and I would talk to someone in the loan department and would expect that message to be delivered to the each person on our mortgage case, but instead we would have to explain our self again and again for the same matter. We also had short notice when it came to gathering information to be sent over, and was then told certain things would be accepted but came to find out later in the home-buying process it’s not accepted. The communication was so bad that on the day of closing we didn’t have a time to close. We were waiting on a call from anyone at this point to tell us when to close, but we ended up having to reach out to them, only to have our time canceled at the last sec while moving our stuff into the uhaul trucks. The inspection that we had sucked, only because of the person demonstrating, Elaine. She did not allow my husband to check the plug-ins, which I think is a big deal since we are making a large purchase. Next bad experience was our loan officer I assume was fired and we had a replacement which made it even worst with the communication, because leading up until, it’s like we had to start all over again with our information gathering, nothing was passed on. We would have questions like anyone else in this strenuous process, but when we would call no one would answer and subsequently we would leave voicemails, only to hear back from them a week or 2 later. ... More

Prior to purchasing our new Lennar home, I read some reviews on the web. There were more negative reviews than I would have expected. I addressed this with our sales consultant and he simply said that because of the size of Lennar, there would be more negative reviews than with other builders and likewise there would be more positive reviews. We really liked the house and he assured us that they would be here to take care of any issues. We went ahead with the purchase and could not be more pleased with the house and their responsiveness to the few minor issues that we have had. The hoyse was well constructed and came with basically everything that our previous builder was going to charge us 50K for. In my opinion, Lennar offers a well built house that is full of value. When they say “everything’s included” they really mean it. ... More

Ultimately, I'm happy with my new house, everything was built properly, and professionally, and if there was a defect, it was fixed. My Experience was annoying during the process of signing the paperwork. Whenever they needed me to sign something, it was while i was at work helping out a customer, and because I did not sign or read their emails immediately, I was sent a second notice that read, "as of this time, on this day, at this hour we sent this document to you and you have still not responded." how rude and they continued this behavior after I've told them multiple times that I'm not available. The communication among themselves was not great, because I had to repeat myself over, and over again that I may be waiting to receive the documents, or information they are asking for. That didn't stop them, they continued to pester me to give them the documents or to sign their documents. Ultimately, everything worked out, but they are extremely pushy for you to sign their documents. They need to relax, and calm down, I still managed to have everything ready before the deadline, but not because they rushed me. I did not need to be rushed though, so for that I give them a 1 since I cannot give them a 0. But the house is fine, I'm happy as my first house, so credit needs to be given where credit is due. Jordan was a great Sales person though, he Helped me find the house, and was very kind to explain so many details about owning a house and the process to buy one. I'd like to give a great Shout out to him. Thank you Jordan for all your help! ... More

Did not enjoy the house buying experience but have very much enjoyed living in the house.

Cheryl processed the loan for me. Absolutely could not happen without her. She went way out of her way to help me. Dion is an honest broker. Good man. Lennar underwriting was a nightmare to say the least. My credit is/was perfect. Worst experience.

The lack of a coordinated messaging for closing fate, initial purchase price fluctuations, nonresponsiveness from the NHC, numbers changing in estimate sheet the day before closing, etc etc pick an unpleasant moment and I experienced it! Now, the ladies at Lennar closing and Crystal from Inspections made up for the anxiety riddled moments! Oh, and the response for when you place a service request is stellar!

Get everything fixed before you move in.... landscaping is a mess....put in for your concernd

Regarding the purchase process, the organization is very bad, they approved my credit knowing the conditions of my immigration status, and when they were going to give me the house one day before signing, they rejected my credit for something they already knew from the beginning, they asked for any type of identification and papers that no other lender asks for, regarding the house, the paint is very bad, the finishes and doors are of poor quality, they did not give me alarm systems, regarding the Guarantees have responded quickly, but the paint people continue to do a bad job, but regarding the guarantees, Lennar has tried to solve the problems quickly. ... More

Lennar is not a bad company for homes. But I would recommend you to finance with another company.

The sales rep and the loan officer are very unprofessional.

The lending and purchasing was terrible. I have other co workers and friends who just gave up and didn’t move here because of the process. I’ve shared this a few times with Lennar and no acknowledgement for your sales team. The home itself and lot is amazing.

First and last! I highly DONT recommend Lennar builders. Beautiful home but the process was painful and put us in horrible living situations.

Alex, Garrick and Jose are amazing. Always helpful. Very very disappointed with sales especially the agent though!

The home we purchased was one of the model homes. We are very pleased with our home. It was Lennar mortgage company that gave us so much grief.

You pay for what you get with Lennar. Eagle Home Mortgage is the worst company I have ever worked with.

I been closed this house for about 4 months and lennar still need to repair stuff from my house, I been losing money all this time. and just one or two persons call me to see what happens, but I still waiting. so disappointed

I wanted to bring to your attention what has been one of the most disappointing experiences I’ve had in the process of closing a home. I traveled from Atlanta to Spartanburg with my family to attend the acceptance walkthrough and complete the closing the following day. We took two days off from work and booked a hotel stay, intending to celebrate an important milestone. Unfortunately, what should have been a joyful occasion turned into an extremely frustrating and upsetting experience. To begin with, the acceptance walkthrough was poorly handled. There was no greeting or even a simple handshake. We were told it would be completed quickly as all issues had already been addressed and all that was needed was our signature. However, since we had arranged a virtual celebration, I walked through the home and pointed out a few concerns that either required attention or clarification. Specifically: Lawn Condition: The lawn looked dead. I asked for some assurance that it was healthy or that any future issues would be addressed. Washer and Dryer: These appeared to be very basic models. I wanted to confirm whether they matched what was originally promised or if there was a downgrade. Garage and Refrigerator Cleaning: The garage had not been cleaned properly, and there were visible fingerprints on the refrigerator, likely from the installation. When we brought up these concerns, the property manager responded in an extremely rude and unprofessional manner. He accused us—and even our children—of deliberately damaging the property to sabotage the closing. This accusation was both baseless and offensive. At no point were we alone in the house. We were wearing socks during the walkthrough, and my daughter remained in the car with our pet, as pets are not allowed inside. We had no reason whatsoever to interfere with the process, especially given the time, travel, and effort we had invested to ensure everything went smoothly. When we expressed our objection to this behavior, the property manager asked us to leave and slammed the door in our face. We did not re-enter the home after that. Frankly, many people in our position might have walked away from the deal altogether. However, despite this treatment, I still proceeded with signing the acceptance documents from my car parked outside, simply to avoid any further delays or inconvenience—for your sake and ours. To make matters worse, we were informed 2-3 hours before that the closing had been moved to August 8th. Had this change been communicated earlier, we could have avoided the travel and time off from work. This entire experience is in stark contrast to the home we purchased from another builder like Pulte, where everything was handled with professionalism, respect, and clear communication. Overall, the experience here felt poorly managed and completely unprofessional. I would like to formally escalate this matter to the highest level. Please provide me with the contact details of the regional head or the appropriate person I can speak with to report this incident. ... More

Overall, this wasn’t a pleasant home buying experience. It was very difficult with connecting with the initial representative with questions and she never got back in touch with me. I had to ask the loan employee to assist with the connection multiple times. Once I got into the home the Lennar has been very response to my needs as it relates to fixing things. She has been very awesome and I sincerely appreciate her.