Lennar Reviews

On day 1 we had a water leak because a pipe from the AC unit burst inside the house. Weeks of inconvenience and worry. The paint is already peeling. Issues with the washing machine and windows. Very sloppy workmanship with little or no supervision. There is more I could add.

Construction issues unresolved during build and after closing. Inability to control quality of subcontractor work.

The worst home purchase I’ve ever had(2 previous). Went to walk through and there were numerous issues with the home. Was told that if I don’t close once they received the certificate of occupancy I would lose my deposit. It been almost 2 months since I’ve closed and there is still incomplete work. Too much back and forth with their subs.

Lennar was very attentive and friendly UNTIL we closed . Since then nothing . Promises made and thus far not kept . This is a beautiful development and nice homes . It is a shame we can not get any one from Lennar to respond . There are finish details to fix , still no mailbox key . We are very disappointed .

There were many construction issues with the house whenever I did my final walk-through on 2/17, when the house was set to close on 2/22. As this community does not “blue tape“, I was asked to email all of the issues to the construction manager so that repairs can be made prior to closing. They set another walk-through for 2/21, at 4:30 PM. When I got there, most of the issues were fixed, but there were still plenty others that had not been addressed. Regrading of the lawn was to also be done, and that did not happen. Quality manager became frustrated with my pointing of persistent issues, to the point where he stated “well if you don’t like it, you don’t have to buy the house.“ Now, a month of being here and I’m still putting some of these same issues through the warranty process. Lennar is now refusing to regrade the lawn unless it’s holding water for over 48hrs. As closing was set on 2/22 at 8 AM, there was no way that I could have another walk-through before signing, and that should not happen to a home buyer. Furthermore, the mortgage team sent an email on 2/15 stating closing would be on 2/22, and to have either a cashiers check or wire payment set up. Given this option, I opted for a cashiers check. I did not hear anything back from the mortgage team regarding details to closing, such as the time and place of where this would be done. Finally, my realtor reached out to the team. On 2/21 at 9:59 AM, I received an email from the mortgage team stating closing would be done remotely, and to have a wire transfer set up the day prior so that there is no delay in receiving the money; cashier’s check would not work with remote closing. I work Monday through Friday from 8 AM to 5 PM, so without proper notice I was unable to set up a wire early enough. I had to leave work early so that I can make it to the bank before they close at 5 PM, and set up the wire transfer. I planned to leave work 4 PM already because of the 2nd walk through, but instead had to stop at the bank first, so this in turn made me late to my second walk-through that was set for 4:30 p.m. (which added to the quality managers frustration and led to his unprofessionalism). While there’s a plethora of minor issues I could continue with, the point has been made. The moments leading up to what was meant to be a positively life changing experience as a new homebuyer, turned out to be disheartening and unnecessary let down. ... More

Workmanship of all grouting was terrible. All shipping plastic on the shower basin was not removed and was caulked over the top and peeling off. Overspray of white paint on black cabinets. Many door trim finish boards were cut over an inch short and just caulked at the floor. Garage door floor area had to be floated because there were 1/2 gaps on both far left and far right sides of the door when the door was closed. Alot of mortar was spilled on the garage floor and front porch which all needed to be chipped off. Paint and stains on the carpet. We had the carpets steamed cleaned before we moved in. A number of items that were to be fixed between the initial walk through and closing were not completed. During the final walk through several workers were still in the house working on the issues. We closed 2/28/23 and as of 4/11/23 our yards sod is not complete. Many issues were not addressed in the timely manner that the CM stated they would be. The evening before the down payment was to be made, we were notified of a price increase. ... More

Very poor customer service and difficult to get warranty work done. Lennar lacks ownership of responsibility and transparency. I would never recommend buying a home from Lennar.

If I could turn back the hands of times I would have never bought a home with this builder. My salesman David was to sum it up the worst if you get him run immediately. Tiffany my loan officer tried to get me to close on a house I wouldn't be able to take possession of just so they wouldn't have to redo paperwork. It's been a month my front lawn has fallen into the street my cabinet fronts are falling off, I have standing water in yard and they never relaid the sod so now its mud and weeds and they stripped it from the edges so the grass doesn't even meet the sidewalk. Byer Beware

I had tenant moved into my new house with lots of issues, unfinished drywall paintings, big issue AC is still NOT working after moving into the house for more than a month, glad our tenant was tolerant. Tenants started complaining about noises on the pipes, glad it turned out be something small. This was my worst experience and appreciate if you can look into the issues, this is my fourth home, I am owning and never had any serious experiences like this with any other builder. Hopefully someone can focus on these issues and come up with a resolution soon

The quality of the materials and workmanship very poor.

Lennar is supposed to replace my driveway since it was in horrible condition when I bought it. They have no problem pouring driveways for the new houses across the street but have yet to give me a date when my driveway will be fixed.

The materials used are dirt cheap

I’ll preface this by saying that I have base-level experience in construction and I’ve built a home with another builder before- so this is not my first rodeo. I will say that working with Logan, in the sales office was a pleasure. He was kind, informative, speedy, and helpful. So this doesn’t reflect on him. But the process by which they handle the build of your home is sloppy and lazy. For over a $700k home, you’d think they’d care enough to not leave orange peels all over your newly laid carpet, leave pizza in your window wells, a rotisserie chicken under your deck. You’d think they’d care enough to have more than one builder call every few weeks. I had 2 in the entire duration of my home building process. Linda in their Lennar lending office went away on leave and never got my loan covered, so stuff fell through the cracks and I was scrambling at the end to get handled what needed to be handled. It’s lucky I’m smart, quick, and capable or I wouldn’t have been able to close. I was also pressured to change the terms of my loan at the 11th hour. The quality of work is REALLY POOR! They slap your house together as fast as possible with zero care or attention to detail. I have doors that don’t close, ones that won’t stay open, yellow tape from our walk that never got addressed. I closed with a long list of items that were supposed to be handled in the 30 days after closing- surprise surprise- they weren’t. Now the warranty rep, Justin is VERY nice and did a great job making me feel comfortable and assured on our preclosing walk that I’d be taken care of. But 30 days came and went, and I got several stock emails saying that they attempted to schedule trades and were unsuccessful so I was being transferred to warranty. As you might have guessed - no attempt was made to schedule ANY trades, and I wasn’t even living in the home, so it could have been easy. They sent one guy to power wash, who showed up unannounced, despite me saying I needed appointment times! Now Justing did try to call me twice over 8 weeks. I was working so I missed his call - and I called him back both times- no answer. I sent a distressed email- which he assured me he prioritizes and always responds to! That he’s trained to take e-mails seriously! Zero response! Just some more stock emails and DocuSigns that I’m refusing to sign. When I built with David Weekley, I was treated WELL! The trades cared and did a good job, the builder was highly communicative, I was involved in every step, the warranty rep handled the inevitable issues like a pro. I was thrilled with that experience! This experience at Lennar made me feel like I bought a $500 slab from them. I read the reviews, I saw the comments on my community FB page to not sign on the house until things were done, that Lennar doesn’t care, and they do terrible work and just sell you - and when you close you’re on your own. I assumed I should take that with a grain of salt because ppl only write reviews if they have an amazing experience or terrible one - nothing in between. I should have listened! Now- I love my community and neighbors, but I wish I could have built with another builder! Or at the least that Lennar would streamline their process to make the customer happy and provide work and craftsmanship that is worthy of the prices we’re paying! ... More

During the entire buying and building process communications from Lennar were non existent. Lack of choices in building upgrades. Lennar cut most all extra's including lighting, Very poor excuse for a custom builder. "Everything included" is a joke!

Buying a new home through Lennar was not our first time building a new home. While Lennar promotes "high end" packages, they fail to look at the whole picture. For example, the bathrooms had brushed nickel faucets, however, the toilet paper holder and towel rings were cheap chrome. The brushed nickel bathroom lights are the cheapest builder grade lights. Our hardwood flooring is covered in glue, and they have not been responsive about getting it cleaned properly. Transitions between floorings (the saddle) (tile & wood) is raised and creates a tripping hazard. I hope moving forward the company will be more responsive to requests and pay more attention to detail. ... More

Very low quality of workmanship, low quality of material everywhere.

They need to know how poorly these homes are built and so many incomplete items …

Extremely frustrating process with follow up items on punch list items. Significant issues found before closing and was pushed to close and was told items would be completed but are still not and we’ve been in the house for nearly 60 days. Poor quality of work, was clearly rushed to complete. Price was significantly dropped before closing otherwise would not have purchased the home at the original list price. Extremely happy with the location and neighborhood.

The whole experience has been Terrible! We were supposed to close in August. Finally closed January 17th with a five page punch list. Now March and still trying to get things resolved. Lots of empty promises. Quality of workmanship is horrible. Nobody takes pride in their work and Lennar accepts that. We expected a not more from Lennar when building a $472,000 home. Would not recommend.

Overall had an experience I wouldn’t recommend to anyone. Horrible customer service representative, who was so aggressive and self centered that she recommended to forget about our crying baby who just fell and hurt but focus on her as she needs to go. Every single request for issues is fraught back with not supported comment or do it yourself suggestion.

Kelsey in sales deserves 5 stars and was unfortunately the only positive part of our homebuying experience. Lennar clearly overclosed as all the homeowners we talk to in the Avion seems to have several issues. Our home came with multiple issues from the start that were identified during the walkthrough, of which several are still not fixed over three months later....let alone many additional issues found afterwards. Our dishwasher wasn't working for over 6 weeks and we identified that it wasn't working when we first tried it on day 6 after moving in (took a day or two to unpack our dishes and then fully load it) and lennar said they couldn't replace it and we had to go through GE only to find out one of the top wires was frayed, likely from cutting the box open or something. Our garage door was scraping the walls and wasn't aligned yet they'll only paint over it, flooring folks have confirmed that it needs to be redone, and the painters confirmed that they only had time to do one coat of paint. This is just a sampling of issues and the worst part is that they have clearly moved on since nothing gets done without us nagging them all the time... Again as evidenced by the fact that our list from our walkthrough is still not addressed and no one follows up with us without us reaching out. We are genuinely concerned there are other issues we aren't even aware of yet b everything was so rushed. ... More

Very dissatisfied with my yard. It has so many holes and bumps when it was laid. There are so many small things that wasn’t addressed after my walk and still waiting on materials to come in to fix them.

The purchase agreement process was the simple part in the buying process. After that everything was stressful. The home sales consultant was horrible to work with. Our home celebration walkthrough was not a celebration. Unfortunately our home was not ready to close. There was lack of quality work and the home was nothing compared to a model home. It has been 3.5 months since closing and some of the outstanding work is finally complete. The project manager is unresponsive and there is lack of communication between the sub companies and Lennar. We have also spot painted the house more than 3 time since closing because the quality of paint is awful. No one can touch the walls because that will cause marks. We will not consider Lennar new build ever again. ... More

Read before signing and get a copy of all the payments made from the closing

Terrible. Have not been fixed. Nothing. No response.