Lennar Reviews

I have been waiting for them to fix things for over a month now. My yard continues to flood they left a tree up in the back yard that is touching my house we paid for a premium lot and did not receive that. We are unable to even use our backyard due to the water rhe back yard retains. I am not gonna eat these cost for a 400k plus home. The home was rushed and there were many issues not tended to. Lennar knew the yard flooded Jamar said I may need French drains. Which tells me lennar knows about the flooding issue. As a first time home owner i wish I never dealt with lennar at this point. Nothing but a headache. ... More

We're previously owned a Lennar home in Southern California. Pride was very apparent in the quality and workmanship provided in our Southern California home. However, here in Fayetteville, Georgia we're very disappointed regarding the workmanship in the home. Every time I think about the cost of the high cost of home and the cheap paint, the sloppy unfinished sealing in the molding, the visible cracks in the corners and cracks in the crown molding; as well as the floating tiles in the floor which crackle when you step on them makes me sick to my stomach. We've purchased 5 new homes in our lifetime and never experienced such sloppy work that this home offers. The location of the home and floor plan is very attractive, however the home lacks pride and quality in the workmanship. We feel stuck with a $420,000 mess we have to fix. I can't have my family or friends over until this home meets the quality we're use to. Also we've been trying to install a screen around the back patio. We've submitted two ARC (October & November 2022) and left several messages for CMA to contact us, no return call has been received however our HOA is submitted as expected each month. ... More

I am a first-time home builder and was not sure what to expect. I was always told that Lennar was a great company, but my experience here certainly hasn't reflected that. No one who pays what we pay for on these homes should be forced to put in warranty tickets on damaged or substandard materials in a brand-new home and then wait months for replacements or repairs.

The overall quality of the home is embarrassing. If Lennar could buy back the home today, I would gladly sell it! Too many things wrong to even begin.

The full process is a pain, from the sales agent, unresponsive, to the closing. I still have some unresolved issues. Only the two o three people in the CUstomer Service area, like Mr Delgado, communicated with me and tried to solve some major issues

Washing machine when on the spin cycle bangs the side The Dishwasher started smoking on the first use. The floors in the master bedroom squeaks very loudly as if it’s an old house. Paint on the carpet and tiles was told they be back to clean up. Of course no one came.

At the time of the initial walk thru, there was no electricity, therefore we could not properly inspect the home. There were many issues with this home, that simply is unsatisfactory for the price we paid. We are still in repair mode and to be honest, I don't wish to enter ticket after ticket for items that should have never existed in the first place.

Timelines are not met properly, they are just building in a hurry which decreases the quality After move-in issues are not fixed on time and responses are not proper. The promise was made to install full house blinds verbally but now the salesperson who told me is not with Lennar and now they are saying he is not with Lennar and there is nothing in writing, however, my couple of friends/neighbors brought it up and got full house blinds installed. It's not fair to treat one customer differently than other. Tickets opened regarding home repairs, once moved are moving very very slowly. I still have pending work for my 1st ticket. ... More

The agent handling our purchase, Danette, was excellent. She was very responsive and handled our needs very professionally. The house has an excellent floor plan and lot. However, no quality assurance of the work was performed. The house should not have passed occupancy inspection due to no water to the kitchen through the hot water line. A closet door was a single, instead of a double door per the house plan. Cabinet doors were poorly aligned. Guest bath vanity drawers did not close due to improperly placed water line. Garage door did not align with pavement, resulting in a gap. Shrubs were planted poorly, 2 were close to dead when planted. Doorbell did not work. Shower glass did not get installed until 2 weeks after closing. Ground was not leveled prior to installation of sod; lack of completion of sod installation resulted in failure of initial occupancy inspection. Mailbox was not installed until a week after closing; USPS was not aware of address and mail that was forwarded from home was sent back. Had to close with all these items on an "exception list", no money withheld in escrow, We are one week shy of 2 months since closing and only the following corrections were completed: shower glass, hot water to kitchen (2 weeks after closing), and cabinet alignment. Bathroom waterline was corrected, but necessitated cutting a hole in adjoining bedroom; hole filled, waiting on painter (supposed to be here today). All corrections required daily calling of construction managers. There are many other items on the exception list, still awaiting action. Lennar defined the closing date, not the buyer, and without regard to time required to complete the work so that the house was ready for occupancy by the closing date. In fact, the letter from Lennar stated that the buyer should not plan on moving into the house on the date of closing. ... More

I’m surprise you ask. From day one there have been issues. Some resolved others still waiting and waiting. My current (but not least) issue is a situation whereby the way the roof is pitched , When it rains, the ground below becomes saturated and flooded by a deluge of water pouring off the roof. If it were concrete below, it would be a none issue but being dirt, it can only stand enough water before flooding and doing a surmountable damage to the ground below it. I have noticed there were many Sunrise model homes that had gutters installed to alleviate the damage done after each rain. I was lead to believe that Lennar installed the gutters to prevent further damage but am now told to ‘row a boat’. This is a serious enough situation that should be given careful consideration and not just poo poo it. Why is it that the homeowners have to spend considerable amount of money to fix Lennar’s cheap mistakes. Everything included ? Including the headaches. ! So in answer to your question, this has not been an enjoyable experience and as each occurrence a raise I tend to regret my choice of Home ... More

The buying experience was great, but once in the home, things starting to come up and fall apart fast. The walls are not straight at all, some are very noticeable. The drywall is bad, in some spots, you can see gaps, and builders wiped or used silicone caulking, making it impossible to paint without sanding out the caulking. When we got the house, you expect a "brand new home" in some way clean. Not this one. It was very dirty, so we hired a professional house cleaner. Builders aren't about quality and do not respect other people's property that has already moved in. We had several issues with the builders, and the Lennar supervisor team did nothing or speak to you about the problems. We still have unresolved open items since we got the house, and we have been here for over two months. The quarts top are already falling out, and caulking around the entire house needs to be replaced since they did not do it right when building the house. We had simple wire issues, like not connecting the wires to the outlet correctly or upside down. Model homes are spot on, but once in the built home, it's a completely different story. They want cases for everything, and they won't talk to you about the problems. We have been waiting on a replacement Bolt lock since the move-in, and it has not been resolved because it's on "back order," but homes continue to get built, and we still have not received our Bolt lock and garage window trim. Will see in about 6 months or so to see if other issues come up. Very disappointed with the quality since these houses are not cheap at all, so would expect at least some quality work done. ... More

I'm gonna be honest I love our home! It's a great location and something my wife and I are proud of! However the issues we need fixed still haven't been resolved. We had a call with the customer care person and she sent all the issues to the rep so he can schedule the trades to come in. We haven't heard anything from them. Responsiveness is severely lacking at willow bend. It seems like they are more interested in seeing how many they can get done this week and forgetting about their clients who have already purchased the property. Being told put it on the 30 day and then to hear nothing from them is disrespectful. We take pride in our home however that is not the same from Lennar. Its clear the priority is to finish rather than the quality of work. We are still missing things from closing but it's ok because Delano has it. I think we were told that 10 times since we purchase the property 2 months ago ... More

Lennar Financial Department and Real Estate Agent where Amazing. Title company Bellamy was horrific, caused multiple issues and were not accountable for there actions. Lennar Build was well below expectations and still has not completed outstanding build issues. Tried to push off on warranty and not close actions on punch list that was created to close with open actions. DO NOT CLOSE WITH WITH ANY OPEN ACTIONS. The one saving grace to my action list has been Zack. He is not the PM one my home, but has taken on the responsibility to complete it. Zack is a Super Hero. His knowledge, morales, and work ethic have been the highlight of this brutal process. Subcontractors on this build are atrocious and were not held to on my build. I believe in the saying “inspect what you expect” this did not happen. Lennar wanted to close to preserve there metrics and due to me moving 900 miles and having to close to preserve my locked in rates I had no choice but to close. As a Veteran who served in combat I fought to protect my country and one day own a brand new home. This was a dream of mine. This dream was essentially turned into another battle, just to get what I paid for. ... More

Terrible experience. Forced to close before property was completed. Still have many issues with quality of workmanship. Unsure of security of property with supposed open membership to non-owners for amenities. Review already submitted with same horrendous experience to Lennar. No response received.

Not impressed at all. Leading up to our closing we had nothing but problems that weren't completely address by the time we closed and had to be addressed after moving in. Had a water leak within days of closing which has now caused a mold issue that is taking weeks to even address and our new home being torn apart. Build quality overall for the purchase price is not great in my personal opinion, for example we didn't even get a screen door included with a sliding patio door, cabinets are poor quality, majority of second floor has squeaky loose subfloor, cheap laminate floors and cheap carpet throughout. I would not buy another home from Lennar. ... More

The home buying process was a good experience aside for the misinformation on certain processes. My biggest issue is the quality of the build itself. The attention to detail and overall workmanship is terrible. All the issues pointed out at the walk through were not taken care of by the time signing came along. At signing I was told this would be handled and no one ever came back to fix anything. The floors started splitting and the excuse I get is that it’s the change in temperature. There are many areas in the dry wall where holes and gashes were left along with the cabinets in the kitchen falling apart. I have followed up weekly with the master builder to have these changes but I keep getting blown off. I’m highly disappointed in all this given the price of the home and the promises made during the sales process. If my warranty eclipses and the issues are not fixed I will be getting legal representation. ... More

If i didn't need to move i would not have closed on this home. Did the walk through and marked issues. Came back to check the work and they created more issues. Filled 1in gaps with caulk. Cut into siding above where the repair was. Pained over areas of repair outside and the paint does not match. Told us to wait 1 month to see if colors match after a month. Paint still does not match. They said if it didn't match they would repaint the house. Still waiting. Our sod sat on palets for 5 days before they installed. I have watered 2x day everyday as instructed but it is still dead. I WOULD NOT EVER RECOMMEND LENNAR. The model homes are beautiful but you do not get the same workmanship on your home. ... More

We have known many people who have purchased a Breland home in our area and were happy with the quality and process of building their home. Shortly after we contracted to have them build our new home they sold out to Lennar. We were told that it would be seamless and nothing much would change. in our experience, everything changed. We thought the superintendent's job was to oversee the quality of work being done. Many obvious items were completed incorrectly or poorly and had to be fixed based on our request. After moving in we fixed many existing and new issues ourselves rather than waiting on them to address. Some of these included items such as reversed plumbing lines to tub temperature mixer/regulator, We understand that building a house isn't without challenges and things sometimes end up wrong, especially in our current labor environment. However, this doesn't relive the duties of those overseeing the process, who is the gatekeeper of the home's final quality and the new owners customer satisfaction. Word of warning, they will imply that you must use the builders title company. We found their fees high and their service worse. Insist on using your own local title company that employs people who care. ... More

It was shared with us that our closing date was moved up due to Lennar’s goal to have 12 homes completed for the quarter. As a consequence, the home was not prepared for the final walk through due to incomplete or poorly completed work. Our realtor had to intervene on our behalf several times to ensure we were sold a home safe enough for occupancy. Paint was on the carpet, dirt from construction was everywhere in the home, the garage was not placed correctly on the track and still remains the same more than 30 days from time of closing, outlet coverings were missing, miscellaneous extra hardware was left in drawers, there were numerous holes in the walls with visible spider webs and ants crawling out. There is still construction underway and a worker threw the protective paint covering from the adjacent house onto our fence. We informed the on-site manager and more than a week later, the paint remains on our fence. This by far has been my most house buying experience. ... More

I was waiting for this review to come to my email because I have a lot to say about Lennar. First off, during the building process we noticed that there was a "water leak" that was seeping and noticeable in our drywall. Lennar said not to worry and did nothing but touch it up with paint. The craftsmanship around the edges on doors and walls is very poor especially with the fact that it is a BRAND NEW home for the price we are paying. During construction we were told that we were not allowed to come see the progress on our home without a lennar employee, We scheduled a visit 3 times with our sales person to come out with us and NOT a single time did they follow through with that and we walked our home alone. Lastly, we were just supposed to have our 30 day paint touch up meeting with the customer cares team. I had to take off of work for this day to make sure someone was home. No one ever showed up to my home and I was very disappointed in this because I made time for them, but they never have made time for me. I will do my paint touch ups myself. I would never buy a used or new lennar home again and will never reccomend lennar to a friend. If I could put 0 stars on some ratings, I would. ... More

The worst experience one can have, bought this house for more than $1M and the quality of the house is extremely low. The customer service and warranty services are disaster, vendors takes months and months to even address the issues those have posted even prior to closing the escrow. I have purchased houses through other builders and I could see a big difference in the quality. If you can't make it right in the first place then at least try to be customer obsession and insisting on the higher standard but providing great customer service to make it out as warranties. Call me if you really wanna to know more to improve ... More

Overall sales process was a chaotic experience including the walk thru process. Then after move-in, we uncovered many defects/poor quality workmanship. Management should help address reported issues in a timely manner. Lack of responsiveness from warranty/maintenance team.

Our Lennar home-buying experience can be summed up in two sentences… Lack of communication!!! Poor attention to construction detail!! From the moment we signed the agreement to purchase our new home build, to settlement, we felt like we were left in the dark and unvalued!!! NOT ONCE during the nine month construction did we hear from our sales person with a construction update. We felt fortunate that we lived close by so that we could stop and monitor the progress. Several times we stopped by and noticed issues. We brought the issues to the attention of the Project Manager only to fall on deaf ears. Now all those issues are being handled by the warranty department. I am happy to report that the warranty department has stepped up, listened and is addressing our issues. They are on task and handling the pre-settlement construction flaws (of which there are many). While Lennar chooses to do business this way is puzzling. One would think Lennar cared about their reputation and would handle the issues prior to settlement so that they had happy customers. I would be surprised if the CEO of Lennar would except such poor communication and construction standards on the build out of their home. My guess is that they would, like us, not feel valued and heads would roll if they receive such poor treatment. ... More

The quality of the house is very very low. It was my second home purchase and found very low quality material and definitely used unprofessional labor to construct these houses. During my orientation I put correction items, but guess how much additional correctional items they added. It was so frustrating dealing with all these and pushing further out to correct and looks like they will never get done. They missed a lot of items to install in the house. PAINTS ALL OVER CARPET, DOOR KNOB, Tiles, vent hood,

After we moved into the house the customer service has been below par. Major issues have bot been addressed and even after moving into the house for the last 2 months we are still waiting for issues to be resolved