Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 19036 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lennar - Since moving into my second Lennar home, I have lost all confidence
- Bernard D.
- Verified HomeBuyer
- November 25, 2021
- Riverview, FL
Since moving into my second Lennar home, I have lost all confidence in your workmanship and follow-up to building deficiencies. It took about six weeks to finally get a dishwasher that worked after being given a model that was no longer even sold by GE and they couldn’t find a replacement part; I’ve had multiple doors actually falling off because the screws used are too small (I’m afraid to let my 8 year old near them in fear of them falling on her head!) and these are still unrepaired (4 months and still waiting). The one bright light has been your head maintenance person, who has gone well ...
Lennar responded:
Hi Bernard, thank you for sharing your experience. We are extremely sorry and disappointed to hear about the numerous quality issues you have faced with your new home. Please contact us at corporatecustomercare@lennar.com, with any details you can provide on this items and we will follow up for you. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Lennar - My experience was very stressful from beginning to end.
- Lakia C.
- Verified HomeBuyer
- November 09, 2021
- North Las Vegas, NV
My experience was very stressful from beginning to end.
Lennar responded:
Hi Lakia, thank you for writing a review. We are sorry to hear about how stressful the process was with buying your new home. If there is anything you would like us to follow-up on, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
The Build, Project Management and Accountability was Horrible.
- Rafael R.
- Verified HomeBuyer
- October 05, 2021
- Punta Gorda, FL
Sales and Title was great but the build was not and turnover of the home was horrible.. Had I not personally been involved and physically called vendors over to my house I would not have closed on my Closing Date. Project management and Customer Service from the Project Management team was horrible.
Lennar responded:
Hi Rafael, thank you for sharing your review. We would like to apologize for the issues you faced during the construction and following the closing of your new home. If there is anything we can do to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Nice model homes but issues when buying
- Albert G.
- Verified HomeBuyer
- September 15, 2021
- San Antonio, TX
Model home of course will always look perfect to bring in buyers but once you get your home they will avoid issues with house , I was anxious n wanted in ASAP but counter is still bothering me and I don’t think all house are built that way but like I said , I wanted to move in already and tired of waiting . Don’t rush and make sure everything is just as model home was , perfect
Lennar responded:
Hi Albert, thank you for sharing your experience with us. We are sorry to hear about the frustrations you faced with finishes in your new home, including the countertop. If you have issues still outstanding, please contact us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
No communication. Problems that I don’t get a response from Lennar
- Laura Z.
- Verified HomeBuyer
- September 14, 2021
- Columbine Valley, CO
The beginning of my experience was great! However, after moving in I’m so disappointed in response to issues! I have a roof issue and I’ve been waiting almost 4 months and it is still not resolved. I’ve had to contact corporate and I’m hoping the man I’m dealing with will help! I was told I bought a production home!! Yes, but I expected quality!
Lennar responded:
Hi Laura, thank you for this review. We are disappointed to hear about the lack of response you are seeing to warranty requests. If you have any outstanding items, please send us a note at corporatecustomercare@lennar.com, so we can follow-up with the team and address. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality
- Anonymous
- Verified HomeBuyer
- August 31, 2021
- Denver, NC
Do not trust this builder. We were lied to throughout the process and the quality of workmanship on our home was very poor. We will not recommend Lennar to anyone in the future.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the frustrations you experienced during the buying process and subsequent workmanship issues in your new home. If you have anything outstanding or requiring follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Hurry up and finish!
- Anonymous
- Verified HomeBuyer
- July 15, 2021
- Huntersville, NC
Upgraded cabinets were not cared for. After installation we saw several small indents,scratches and paint chips. Flooring was put in with three spot of red sharpie showing, can find a way to remove them without damaging the visual appreance. Sod was installed without any watering being done. Struggling greatly with that this summer. One of our trees died. ( Yes we watered it). Drywall screws are backing out like crazy. This is making painting nightmare. For almost $400,000. We thought we would get more quality out of it. Lots of headaches to go through this first year. Lots of short cuts ...
Lennar responded:
Hi, thank you for taking time to write a review. We are very sorry to hear about the numerous issues you mentioned including cabinet finish, flooring and drywall pops on your walls. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Victoria A.
- Verified HomeBuyer
- July 06, 2021
- Merced, CA
Terrible craftsmanship and faulty work
Lennar responded:
Hi Victoria, thank you for your feedback. We are sorry to hear about the issues you've experienced with the craftsmanship in your new home. If there are any issues we can help address, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointed
- Anonymous
- Verified HomeBuyer
- June 10, 2021
- Buckeye, AZ
Don’t expect service after they have your money. We closed 1st week of Feb 2021 still waiting for them to complete work orders for repair or correction of items in build. Less then half have been completed or started. Items like door cracked, bad refrigerator, drywall repair. painting are just a few things. This is mid June 2021. Great place to live great lot. Extremely stressful when you paid for something you did not get and promises broken. Our Construction Manager was good then got overwhelmed with other new builds. Not enough help to take care of homeowners who already paid!
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the frustrations you outlined regarding service following the construction of your new home. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - I did the walkthrough inspection in Nov.
- Anonymous
- Verified HomeBuyer
- May 27, 2021
- San Antonio, TX
I did the walkthrough inspection in Nov. 2020 with issues of back door. I closed Jan 2021 and here I am end of May 2021 and back door STILL is not fixed by now needs to be replaced because of they’re 3 trips out they STILL cannot do right by me. The new homeowner of a NEW HOME. This has put a thorn in my home buying experience with Lennar
Lennar responded:
Hi, thank you for sharing your experience with us. We are sorry to hear about the ongoing issue you outlined regarding your back door. If you could send us any additional information, including your contact and details regarding the issue, we will follow-up. Please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor Quality Workmanship, Major windows, Glass doors, Cabinets throughout small bathrooms and bedroom
- Anonymous
- Verified HomeBuyer
- May 06, 2021
- Queen Creek, AZ
As a Experienced Homeowner I was Very disappointed with the builder’s team. Outside Financing, if at Possible regardless of the “Builders Incentive”it’s not worth it you will pay in the end. With a large down payment I still have a (PMI)! After you have finalized the purchase of your New Home your concerns will be slow with Repairs & Warranties. Not Timely! The concept of a NextGEN home is awesome, But the Quality of the building materials are Inexpensive and Cheap, (Cabinets). Small bedrooms and garage. Upgrades are sold to you as a packaged. No flexibility or choice. Very limited. ...
Lennar responded:
Hi, thank you for taking time to share your review. We are sorry to hear about the frustrations you have expressed from financing through the timeliness of repair completion. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Our experience is anything than positive.
- James M.
- Verified HomeBuyer
- March 31, 2021
- Summerville, SC
Our experience is anything than positive. What I find the most interesting is I’ve already filled out a review, and it was not positive, and yet I’ve never heard from anybody regarding that.
Lennar responded:
Hi James, thank you for sharing your review. We apologize for the poor experience you have outlined. If there is anything we can do to help, please reach out to us at corporatecustomecare@lennar.com and we will follow up with the appropriate team for you. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
House not built to any kind of workmanship standard
- Danny G.
- Verified HomeBuyer
- March 31, 2021
- Conroe, TX
I am not very happy!!!!!!!!!
Lennar responded:
Thank you for your review, Danny. We are sorry to hear you are not happy with your new home. Please reach out at corporatecustomercare@lennar.com, with any additional details you wish to provide and we will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Extremely Disappointed
- Verdell B.
- Verified HomeBuyer
- May 09, 2020
- Charlotte, NC
The process in the application was ok, however, information regarding what was covered and offered, was not clearly explained. The price for HOA dues were incorrectly quoated which caused some descrepiency with the HOA once moved in, HOA stating the price was higher. I have yet to speak to a HOA Rep. with a live voice, I only get e-mails, which some are just a paste and resend copy from a previous onversation. There were issues such as broken blind, structural repairs needed, paint issues, wiring issues, grass spots missing in yard which is still messed up and it has been 5 months. The ...
Lennar responded:
Hi Verdell, thank you for your feedback about the frustrations you have experienced with your new home. We apologize for any difficulties you've had. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow-up for you. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Worst experience, my 4th home!
- Kathryn G.
- Verified HomeBuyer
- March 04, 2020
- Royal Palm Beach, FL
We closed on our house in September and there is still items from our walkthrough that have not been corrected. Lennar doesn’t care about us as customers AFTER we sign on the dotted line! The workers that they have working for them are horrible and do horrible work! Moving here from Atlanta, we always heard good things about Lennar but from this experience we will never buy a Lennar home again. We are active duty military and shared our experience with fellow service members as well.
Lennar responded:
I would like to thank you for your service to our country and for sharing your feedback with us. I'm sorry for the delays you've experienced in getting items corrected in your home. It's important to us that you feel comfortable and are satisfied with your new home after closing. Please send us your contact information and address to corporatecustomercare@lennar.com so we can properly review your concerns and address them with our team.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor workmanship and ZERO follow up
- Gabriel G.
- Verified HomeBuyer
- February 26, 2020
- San Antonio, TX
Sales experience was great. The construction managers have been horrible, do not do what they say they are going to do and have zero follow up, I have over 15 hollow tiles in my house that I’ve been trying to get fixed for almost 6 months. I’m still missing parts to my cabinets. Worst construction management team I have ever dealt with.
Lennar responded:
Thank you for sharing your experience with us. I'm sorry for any delays or miscommunication you may have experienced in getting your tiles addressed. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can get this addressed for you.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
I will never buy a house new house from Lennar again !!!
- Mark G.
- Verified HomeBuyer
- November 21, 2019
- Naples, FL
I closed on my house in May of 2019, and I have had issues with the workmanship of the building. The punch list that was submitted isn't even half done and it is now November 21 2019. Be aware of the lack of urgency once you close.
Lennar responded:
Hi Mark, thank you for sharing your experience. We are sorry to hear about the difficulties you have had with the completion of service for your new home. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Cracking driveway, two lights blown already, breakers popping
- Christopher P.
- Verified HomeBuyer
- July 09, 2019
- Elizabeth, CO
Moved in and within 30 days, I noticed the driveway is cracking (not covered under their warranty, but they are ripping out and repouring the other driveways that haven't been sold.. So maybe you'll be lucky) Central Air was mis-wired and needed a service call to wire correctly, took three weeks to come out. Several electrical breakers continue to pop with any type of wind, other homes owners report the same issue. Already had to replace two of the LED hall/bedroom lights having them burnt out and they are not of a bulb replacement style. When they are burnt you'll need to replace the ...
Lennar responded:
Hi Christopher Robert, thank you for your comments about your new home. We are sorry to hear about the difficulties you have had. Please send a message to us with your outstanding items, so we can follow-up for you. Our email address is corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Not worth the hassle.
- Anonymous
- Verified HomeBuyer
- June 27, 2019
- Myrtle Beach, SC
Not worth the hassle. To many unresolved issues. No honest answer about anything.
Lennar responded:
Thank you for your feedback. Please send a direct message to us at corporatecustomercare@lennar.com with any outstanding items you have, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Low quality especially for the price
- Barbara S.
- Verified HomeBuyer
- June 18, 2019
- Sacramento, CA
Where to start...cheap cabinets with very poor installation (lots of exposed raw wood, drawers that don't close properly) poorly installed island countertop, cracks in drywall and cement, major ant problem, refrigerator circuit breaker flipped twice in first few months, and what makes it even worse is that Lennar does not follow through on repair requests. I get the feeling they hope I'll get tired of asking and just give up.
Lennar responded:
Hi Barbara, thank you for your feedback about the quality of your home. We are sorry for the difficulties you described. Please send a message to us at corporatecustomercare@lennar.com with the information about your outstanding items. We will be happy to review and follow-up for you.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Extremely disappointed with Lennar’s so-called “warranty”
- Jose L.
- Verified HomeBuyer
- July 30, 2025
- Katy, TX
I am beyond frustrated with Lennar. Every time I submit a warranty request, they find a new excuse to deny coverage. I’ve been told repeatedly that the issues I report would be covered—but only in other states, not mine. How does that make any sense? A national builder should offer consistent service, but instead, Lennar hides behind technicalities and loopholes to avoid doing the right thing. They make empty promises just to close the sale, but once you’re in your home and problems arise, you’re on your own. Their warranty is nothing but a sales tactic—absolutely useless when you actually ...
Lennar responded:
Hi Jose, Thank you for taking the time to tell us about your experience. We are sorry for the poor experience you have faced with your new home and the inconsistency of the warranty information that you have been given. I assure you, this not the experience that we expect to deliver. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Elvie
- Elvie E.
- Verified HomeBuyer
- May 30, 2025
- Fresno, CA
I just purchased the house in April 2025, and we moved in on May 1st. However, I’ve already noticed several issues. The exterior paint is fading, and there are cracks all over the outside walls. The existing flooring is covered in linoleum, so I replaced it. I also repainted the interior walls because the original paint was dull. The bottom of the kitchen cabinets is falling apart. On a positive note, the lighting in the is good.
Lennar responded:
Good afternoon, Elvie and thank you for taking the time to share your experience, though we're sorry to hear it wasn't a positive one. If there are any remaining issues we can assist with, please contact us at CorporateCustomerCare@Lennar.com and include this review so we can follow up. We value your feedback and hope to earn back your trust.
Warm regards,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible
- Misty Dawn C.
- Verified HomeBuyer
- April 02, 2025
- Fort Worth, TX
I bought this home, thinking that it was a quality built home. However, after my walk-through and their repairs were done, they left paint speckles all throughout my floor in my home. When I called to let them know about these paint speckles all over the floor of my brand new home. I was told it was my problem now. 2) Wind storm came through less than a month after I bought my home. I was told they would not cover it because there was an excess of 70 mph wind gusts. However, after the insurance inspection and an inspection by a professional roofing company, I was told that the roof was ...
Lennar responded:
Good afternoon Misty,
Thank you for sharing your experience with us. We apologize for the frustrations you have encountered.If there are still outstanding warranty issues, please send an email to CorporateCustomerCare@Lennar.com referencing this review and including details of your concern, so we can assist with follow-up. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible
- Carlos H.
- Verified HomeBuyer
- December 21, 2024
- Ontario, CA
I would not recommend anyone to Lennar. Quality issues and an electric water heater that sounds like a compressor. Electricity bill 4xs the amount of my neighbors. Ridiculous experience.
Lennar responded:
Thank you for sharing your review. We are sorry to hear your new home has not met your quality expectations. We hope that as a Homeowner, we can earn back your trust. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Extremely disappointed
- Harish P.
- Verified HomeBuyer
- October 10, 2024
- Chesterfield, VA
I am extremely disappointed with the quality of construction in my brand-new home from Lennar. The HVAC system is not working properly and fails to provide adequate air circulation to the second floor, making it uncomfortably warm and nearly uninhabitable. This is a basic issue that should have been addressed before the home was handed over. Despite multiple attempts to resolve this issue, the builder has not provided a satisfactory solution. I expected much better quality and service for a new home and am very frustrated with this experience. I do not recommend this builder to anyone ...
Lennar responded:
Thank you for sharing your experience with us, Harish. We’re sorry to hear that the quality of your home has not met your expectations.
If you have any warrantable items or additional questions, please don’t hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar account. This ensures your request is properly documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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