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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17285 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17285 Reviews in All Areas

Star Rating Breakdown

5 ★ 7208

4 ★ 3232

3 ★ 2870

2 ★ 1835

1 ★ 2140

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Mrs.Riv

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2023
  • San Antonio, FL

Horrible experience, will not recommend anyone to buy a Lennar home. Pressure their client’s to close on homes that are not finished and getting them to do any repairs is a hassle.

Lennar responded:
Hi , thank you for your review, we appreciate your feedback and are sorry to hear you felt you had a horrible experience. Please do not hesitate to contact us at corporatecustomercare@lennar.com if you need us to help you moving forward. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad buying experience

  • Suresh M.
  • Verified HomeBuyer
  • January 04, 2023
  • Riverview, FL

Sales lady wasn’t ethical. Charges were not disclosed upfront. The townhome wasn’t ready at the closing. Struggling to get the paint issues resolved after 2 months of closing. Poor workmanship

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible.. just don’t do it..

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2023
  • San Antonio, TX

Overall the experience was terrible. Our Lennar salesman never answered her phone. Always rude when we finally got ahold of her she had no idea what was going on. House looks like it was built by a toddler. No attention to details, paint everywhere on outlet covers, my brand new carpet, windows all have paint on them. House was suppose to be cleaned before closing that was never done. Nobody answers the phone to get anything taken care of.

Lennar responded:
Hi, thank you for writing this review. We want to apologize for the frustrations you have experienced with communication and the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Lennar is a terrible builder

  • Marie Mae M.
  • Verified HomeBuyer
  • January 04, 2023
  • San Antonio, TX

Lennar uses unskilled contractors and cheap materials, contractors and subcontractors don’t know what they’re doing and have this “I don’t care” attitude. Getting anything done or fixed or repaired is extremely difficult and have to resort to escalating to Lennar Head Office. Construction managers and customer service reps all make big promise, trying to get you to close sooner. As soon as you Close on your house, game over, Lennar won’t touch or repair anything. Lennar needs to learn to treat their customers with respect. It’s very difficult dealing with Lennar. I hope that Lennar, some ...

Lennar responded:
Hi Marie, thank you for sharing this detailed review. We are disappointed to hear about the lack of communication and poor service you have experienced with the purchase of your new home. If anything needs further attention, please send our team a note at lennarcares@lennar.com, with any details you can provide and we will follow up with the appropriate team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Glad you asked

  • Cheryl K.
  • Verified HomeBuyer
  • January 03, 2023
  • Wimauma, FL

I have owned several homes in my lifetime. Some new builds and some resales. NEVER have had such a terrible experience as with this home. When I wasn’t being ignored; I was being lied to. I have done my best to patiently work through the Lennar process but at this point I am all out of nice.

Lennar responded:
Hello Cheryl and thank you for writing this review. We are sorry to hear you feel this was such a terrible experience. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

We never had contact with the builder himself, only the sales person. He was not even included for our first walk-thru of the house.

  • Cynthia Sue S.
  • Verified HomeBuyer
  • January 01, 2023
  • Aubrey, TX

Our experience with Lennar builders was bad from start to finish. We were pressured into a walk-thru before the house was completed. This resulted in additional pressure to close before the end of the month and before fixes were complete. We were told during the walk-thru that we would be supplied touch-up paint, which we didn't receive. We have asked several times for specific color names that were used and still have not received. Attention to detail on the finishing of the house was poor, obviously the constrution manager didn't care in shotty craftsmanship. We've had nothing but ...

Lennar responded:
Hello Cynthia and thank you for your comments. We are sorry for any issues you have experienced with the quality of your new home, and the lack of communication with the customer care team. If there are any items you would like for us to follow-up on, please reach out to us at ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Unacceptable

  • William P.
  • Verified HomeBuyer
  • December 31, 2022
  • Punta Gorda, FL

From sales to closing an absolute HORRIBLE EXPERIENCE! Our sales person Matt was MIA most of the time. Our house was not ready for closing but expected us to close anyway. All screens were bent, painting and caulking was horrific. We have a mice problem, front doors don't lock. garage door dented. Because we sold our other home they had us over a barrel cuz we needed to move in. The house was dirty. Their follow up in every department was atrocious and still is. Extremely unhappy.... they don't care! We are seniors in our 80's and feel they took advantage of us. Very negligent. unfortunately ...

Lennar responded:
Hello William and thank you for sharing your comments. We are very sorry to hear that you feel it was a horrible experience. Please share details of your concerns and outstanding items with us at corporatecustomercare@lennar.com, so we can follow up with the local team. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Never buy a new home during a Pandemic

  • Dante D.
  • Verified HomeBuyer
  • December 29, 2022
  • Henderson, NV

First, the good. Lennar's model homes in the Emerson Palmer community in Henderson look great. The bad...the house we bought was NOT built with the same QUALITY as the model homes. Blame it on the pandemic, supply chain shortages, and worker shortages I guess. But the construction and quality of the house were terrible. I hired a home inspector and he found over 50 defects both inside and outside of the house. Lennar was in such as rush to build their houses that they sacrificed quality control to save money and to meet their deadlines. Big inconvenience to the home buyer if you really want ...

Lennar responded:
Hi Dante, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

Horrible

  • Jhonery M.
  • Verified HomeBuyer
  • December 29, 2022
  • Homestead, FL

Lennar has been an overall bad experience.

Lennar responded:
Hi Jhonery and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Worst workmanship. Worst carpet/framing and lack of accountability and response

  • Sundeep G.
  • Verified HomeBuyer
  • December 27, 2022
  • Land O' Lakes, FL

My new house is a bundle of issues. Starting from the exterior to the the interior of the bathrooms every part of the issue had bunch of issues. There were so many bulges and dips in the every room whereever there is carpet. The issue was raised before closing and is not fixed yet. The carpet and the padding inside the carpet are so cheap. Beneath the carpet we found trash, the people who did that didn’t even care to vacuum the area before installing the carpet. The padding was not bound together which keeps moving when you walk, creating gaps. The framing is not flat. Every room has ups and ...

Lennar responded:
Hello Sundeep, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Still waiting for Lennar to act Clear the land as we purchased a waterfront lot!

  • Wayne C.
  • Verified HomeBuyer
  • December 27, 2022
  • Naples, FL

We have had several issues like no mirrors or shower enclosures installed until nearly 2 months after settlement, finally got them last week day before Christmas. Still have electrical issues with outside outlets as they click 24/7 unusable, and light switches within the home that are incorrectly wired. Since settlement, I have found out via outside Sales guys that Lennar, installs proprietary features like extermination inside wall device, and a smart home water device that allows monitoring via a smart app. Was never told about either of these options, had to find out from neighbors or ...

Lennar responded:
Hello Wayne and thank you for writing this review. We want to apologize for the frustrations you have experienced with your new home. If there is still anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Awful experience

  • Wade C.
  • Verified HomeBuyer
  • December 27, 2022
  • Ocala, FL

I had 2 homes built in OTOTW and 1 by Lannar. As a General8i r, bypass I saw poor workmanship and several months late to finish. The contract that had the sale price did not show about $10,000 extra that was not on that page even though we made no changes. This by far is the poorest quality I have seen. In Williamsburg Virginia Lannar turns out a very nice home, not like these Lannar homes.

Lennar responded:
Hi Wade, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Worse craftmanship ever!

  • Joan E H.
  • Verified HomeBuyer
  • December 27, 2022
  • Broomfield, CO

This builder should not be in business, I would never recommend Lennar to anyone.

Lennar responded:
Hi Joan, we are sorry to hear that. If there are any pending items you'd like us to review, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House was not to code.

  • Jonathan B.
  • Verified HomeBuyer
  • December 27, 2022
  • Ocala, FL

We have purchased many homes through out the years. The condition of the home after we closed on it in terms of meeting county code was pathetic. Our water heater was not hooked up to the house so no hot water, there was no insulation in the attic which is another fire code, the wiring of the home was a fire code we found out as we hired our own electrician to fix our home which was 5k later. We have taken pictures of everything. We will be hiring an attorney and also calling the city to make record of their inspector who passed the home when it should not have. Lennar knows of our issues ...

Lennar responded:
Hi Jonathan, thank you for sharing this review. We appreciate the time you have taken and want to apologize for the frustrations you have faced with the state of your new home. Please send us a note with any contact information you can provide and we will follow up with the appropriate team. Our team can be reached at lennarcares@lennar.com, thank you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Worst homebuying experience. Stay away from Lennar.

  • Leanna E.
  • Verified HomeBuyer
  • December 27, 2022
  • Groveland, FL

Hands down the most dreadful homebuying experience. I've lost years off my life with the stress and frustration of working with Lennar. 10x worse than a colonoscopy cleanout, and a root canal with no anesthesia being done at the same time. My house was barely completed, I was forced to close with a laundry list of issues, and I'm still chasing them down to fix things, having to take time off of work for items that should have been completed correctly in the first place. My home is an utter disappointment, and I regret almost daily buying this house and choosing Lennar. It's a utter shame what ...

Lennar responded:
Hi Leanna, thank you for sharing this review. We appreciate you taking the time to share this experience and would like to apologize for the multitude of issues you have experienced with your new home. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Very BUMPY ride

  • Tessil H.
  • Verified HomeBuyer
  • December 27, 2022
  • Riverview, FL

In the beginning we had a few hiccups but everyone was available and supportive; however the bad experience started on the first day of the walk/ through when I was told it had to be done on a particular day and many things were not completed in the home. Since that day it has been an unpleasant experience. I finally realized no one cares once you’ve signed on the dotted line.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible

  • Leticia C.
  • Verified HomeBuyer
  • December 27, 2022
  • San Antonio, TX

The only positive experience that we had was with our Lennar realtor, Brandon. That's the only good thing that I have to say about the whole experience.

Lennar responded:
Hi Leticia, thank you for sharing your experience with us. If there is ever anything our team can do to help out, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

If your builder is Lennar, think again!!

  • Elenor L.
  • Verified HomeBuyer
  • December 27, 2022
  • Lutz, FL

I am not a happy Lennar Customer! Too many issues to list here. It's exhausting. Poor communication, paid way too much for the quality of the home--materials, appliances, workmanship, quality or lack thereof, slapdash finishes, severely poor responsiveness, lack of integrity and more. All of this wears you down and leaves you angry and stuck.

Lennar responded:
Hi Elenor, thank you for sharing your experience with us. We appreciate the time you have taken and want to apologize for the frustrations you have faced with the state of your new home and service you have received. Please let us know if there are any issues we can help address. Our team can be reached at lennarcares@lennar.com and will coordinate with the appropriate team, thank you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House 4 Sale

  • VALERIE T.
  • Verified HomeBuyer
  • December 27, 2022
  • Woodbridge, VA

I never like making a post unless I am asked. I am NOT happy with the quality of my home - unfortunately it was the best deal in town. For >460k I expect more, I hate the following: small garage, small streets, inadequate storage and parking, and horrible cell /Internet Verizon coverage. I've been living in my home for <90 days and I have huge cracks in the walls - can lights popping out. Signed House 4 Sale when the economy gets better.

Lennar responded:
Hi Valerie, thank you for your feedback and for sharing your experience with us. We are sorry to hear how poor your experience has been with your new home. Please let us know if there are any items that still need attention and we will follow up with the local team. Our team can be reached at lennarcares@lennar.com. Thank you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

My name is Luis, and I’m sorry to say that my experience has not been the best.

  • Luis Francisco D.
  • Verified HomeBuyer
  • December 22, 2022
  • Fort Worth, TX

My name is Luis, I can say that the salesperson who convince me to purchase the home was great. But the builder teams are awful, they don’t know respond to complaints in an appropriate way. In my case I’ve been complaining about my yard that has a fifthteen foot long and four inches deep water puddle (mud) for a month now. And I only been living the house for six week. I can’t even get no internet connection because the construction next door ripped out all the wiring. These are some situations I’ve been dealing with or trying to get fixed and all I receive it’s a roll over if I ...

Lennar responded:
Hi Luis, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and want to apologize for the issues you have experienced with your yard. If this issue still needs to be addressed, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Must call to get promises fulfilled. Don' tell you how towork anything or where controls are. Two months and no deed or survey. eed

  • Jerome M.
  • Verified HomeBuyer
  • December 21, 2022
  • Williamsburg, VA

Community is very nice. House should Have lights in all rooms. Installing a fence is a horrible experience; Lennar should have system to get one in a timely, cost effective manner. Sale contracts are error riddled, impossible to understand, and so generic they have 50% not applicable. Have a contract for cash and another for financing.

Lennar responded:
Hi Jerome, thank you for sharing your experience with us. We want to apologize for the issues you faced during the purchase and closing of your new home. If there is ever anything our team can do to help out, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

I would never buy another Lennar home

  • Nageswara Rao J.
  • Verified HomeBuyer
  • December 21, 2022
  • Lutz, FL

Hi, This is my third lennar home, but my experience of buying of third lennar home was really bad that I would never buy another home from lennar. I had primary home and investment home from lennar prior to this...they were forcing me to close home with open drywalls and lot of work pending. Can you imagine closing home and some attorney coming to your home on Saturday evening 9PM to close home ? They forced me to do this although still pending items. They said If I dont close it today I will lose my 10% security deposit and my interest rate will go up even my rate lock doesn't expire ...

Lennar responded:
Hi Nageswara, thank you for taking the time to write a review. We appreciate you taking the time to share this experience and would like to apologize for the time it has taken to address your issues. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst experience in home buying we have EVER had!!!!!!!

  • Richard B.
  • Verified HomeBuyer
  • December 20, 2022
  • Ocala, FL

The only reason we continued with the contract is it's the only thing we could afford

Lennar responded:
Hi Richard, thank you for sharing your experience with us. If there is ever anything our team can do to help out, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor service, bad communication, do not recommend!!!

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Charlotte, NC

The closing process was very stressful and communication between Lennar and the attorney was disastrous. Old documents were mailed, documents were signed after the fact, and signing day was not pleasant. Please do better, Lennar.

Lennar responded:
Hi, thank you for sharing this review. We are disappointed to hear about the lack of communication and follow up you have received. Please send our team a note at lennarcares@lennar.com, with any details you can provide and we will follow up with the appropriate team. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor Customer Experience

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2022
  • Fort Myers, FL

Lennar does not communicate with buyer during the construction nor punch list resolution process. The only work punch list items when you escalate to management. Then you get attention for a day and they ignore you the next day. They make up stories as to why things do not work or why they work the way they do. And it is always the other guys fault. No one takes responsibility to correct matters.

Lennar responded:
Hi, we appreciate your feedback. We want to apologize for the frustrations you have experienced and outlined above due to the responsiveness of the customer care team. Please send us a message with details of anything outstanding in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

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