Lennar Reviews

Bathroom shower tile horribly done. Every door way is not square. Carpet was installed with gaps in the carpet pad. Drywall finish poorly done in various areas. Paint overspray on cabinets. Damaged cabinets installed. Trim work done incorrectly. Exterior was left with siding shims in place. Areas left painted.

Clearly our home was not ready when we closed. In good faith we closed. Our patio took a while to fix, there was a leak in our bedroom that went undetected and there continue to be myriad issues that are detected but fixing has been mighty slow. The reason we picked new construction is we wouldn't face issues like this but we continue to run into problems. We are disappointed.

Love the design and floor plan. Unfortunately the quality of building materials and some workmanship appear to be of low quality, especially in basement concrete/foundation, carpet, vinyl flooring, tub, shower. Garage door is defected. Basement floor is turning black less than 60 days after purchasing a Christie Duplex. Concrete on front stairs and sidewalk are turning colors. Asphalt Driveway has harden construction residue on it, Countertop backsplash was missing, which was unnoticed during final walk through. Pointed out rust spots on the basement floor and requested them to be removed during final walk through. Now I think that was a sign of water getting into the basement. Very disappointed. Too embarrassed to have an house warming event until things are corrected. SMH ... More

The worst quality home I ever had in my life.

I closed on my home and a couple months later, several repairs have not been taken care of despite multiple communication with various staff who basically bounce you around.

Not a good experience. Can’t really be trusted

Not a happy experience for my first new home.

We have had nothing but problems with Lennar. There's no quality, no customer service and no accountability. The closing was postponed six or seven times, our calls and emails were rarely answered, we've submitted warranty claims left and right and some are even repeat that they just can't get it done correct. Even during the construction phase, we apprised them of issues and even provided photos and all they said was “it’ll be addressed and we will do an exceptions list and take care of it.” Well, to date many issues have NOT been taken care of and some new ones have surfaced! Lennar’s management is totally oblivious of their customer’s needs, their subcontractors do what they want and how they want, hence one of many reasons why there’s not quality or accountability. What’s even worst, is that we’ve even emailed Mr. Jaffey and I am certain that he never received our email; his staff intercept his emails and do NOT share them with him. I seriously doubt that he even knows what has taken place, which begs the question; why is Lennar canceling building projects? I’ll even go as far as saying that Lennar may just be on the verge of Chapter 13. I may even buy Lennar short stock option if I weren’t fearful of Lennar declaring bankruptcy. Heck, I bet I won't even get a call from Lennar to assist in getting all the issues addressed; I might just have to go to court! ... More

Worst experience ever, will not buy house from Lanner FL any more.

The house stood thru the hurricane. The quality of work is terrible. The reason the walls are textured is to hide imperfections and not mud and sand. There are dips and ruts. I like the neighbors and surroundings. Lennar does not look at the home form the inside as a home owner and how things work. The driveway has no sub barrier so grass continuously grows thru. There was so much blue tape warranty said this is construction things not post close warranty.

The agent on site nice, but, she is supposed to be. That is the best and only best thing which can be said for the whole experience with Lennar. As far as the mortgage experience is concerned, if it were not for the incentives used I would not have used them. As to the subcontractors used, if they worked for me they would have to get better real quick or find another line of work. Subcontractors work rating is fair too poor and that can be appealed from floor, to ceiling, to outside.

Buying a home from Lennar has been a terrible experience. The quality of the home is not good and customer support from Lennar has been awful.

Worst buying experience of my life. I wish I could point to one positive aspect but I cannot. Customer service at this organization is nonexistent!

This will be THE LAST time I ever buy a Lennar home and I will tell everyone who asks me, how crappy this house is. We basically only moved forward with the purchase because it was buy this house or be homeless. We pay so much money for a house that comes with the bare minimum. We don't even have a back yard water faucet and live facing a retention area. If that area ever caught fire, we have no way of helping contain that. No window screens, our home inspector was shocked with no screens. The door ways to the restrooms are not wheelchair accessible as they are so narrow. We live in TEXAS and the home came with no ceiling fans. The walls and insulation are so weak, someone standing at our front door or even on the front porch can hear us speaking inside. We had our first storm last night and it felt like the house was going to blow apart. The workmanship of the painting in the home is bad, we can see imperfections everywhere in the framework. Poor experience from the salesman we used to the closing. Never again! ... More

You have “ yes” us to death, but followed thru with nothing.

Was pushed to close with the home with many pending issues that made the place not ready for move in. 2 months after closing and stilll many issues pending, There is no responsiveness from the Senior Construction Manager to cancel moleste items are n the punch list. Worst experience ever !

no coordination between lennar groups no quality of materials no quality of workmanship no communication to me i was lied to about what i would be receiving in my home would never recommend a lennar home!

This company is focused on just pushing numbers out the door rather than customer satisfaction. The overall experience has been very disappointing as I'm still waiting for my home to be completed as we approach 2 months after the date of closing. I was offered an incentive to close on the original closing date (didn't really have a choice) and told the house would be ready within 30 days. We are nowhere close to being ready and the unresponsiveness from low level staff that are responsible for just booking walk throughs, to the sales teams, and even high level executives has been telling (I got desperate and attempted to reach out to regional presidents to try and escalate things without any luck). I would 100% never recommend purchasing from this builder and really feel as though I made a mistake myself in doing so. FYI the home I purchases was in Orlando. ... More

the construction of my home took over 34 months and was plagued with the worst management I have ever seen in a home builder. It has been and still is the worst home buying experience of my life. In the end we never moved into this house because the delay took so long. We have the home listed for sale and again the delay in construction has cost us 100s of 1000s of dollars.

This is the fifth house my wife and I have purchased, third new build. By far, worst quality build. We have been in the home for almost two months and original punch list items still haven’t been corrected. There have been multiple laborers come through to correct the same issues repeatedly. No pride in their work. To date, still not fixed. From start to finish, this has been a horrible experience. I wholeheartedly regret making this purchase. Would not recommend Lennar to friends or family.

No words to describe how disappointed we are with Lanner. Delays over 90 plus days, no communications at all from any office , sale or builders, if any then was at last minute like day before closing.... like ups your closing just move to the next month ... your mortgage Lennar as well did not have any clue when is closing.... same day they calling congratulating me for next day closing then few min after another call sorry closing is not happening , delay for another reason. Blue tape walks were joke, nothing were fix right or at all, power to building ups I had to personally make calls to power company and speed it up process to power up building. Quality of work , I will love to show you, please be my guest and come over and see your self , look at base boards , dry wall , paint spots all over carpet , door frames , kitchen cabinets crown molding , damages on flooring, crocked walls . corners ...... all those details were pointed and blue taped and almost nothing was done. Out side decorative stone tiles are not installed correctly... its embarrassment of work done. Beside all this details some small some large hopefully will get corrected via warranty but experience and how did everything play from day of signing contract till closing day not sure if anyone can repaired our frustration and disappointment with Lennar and whole process. Communication was the biggest issue, we were in dark most of time , only info I did receive and had is when I had to track down manager at construction site about progress. Very poorly manage by Lennar officials. Half of Mil $ investment required much more costumer service and as well trustworthiness , responsiveness, quality of product and process. Buying property and building home should be fun, excitement, happiest times but Lennar managed to take all that from us. Thank you ... More

Our experience with Lennar is that outside of the construction managers, there is a substantial lack of follow through and integrity.

Terrible customer service! Pressure to close on home when not ready. Told us to move form 4 states away that it was ready to move in. It was still rough, not finished. Had to live in hotel for a couple of weeks after closing. Poor responsiveness from managers. Shabby finish work. I will never buy from Lennar again and will do my very best to warn future customers.

Lot of issues: NO Heat Pump until after 2 months of closing. No proper customer support, Negligence in responding to queries. No Extra laminate tiles given Backyard sliding door is broken within a month. Issues with price paid. Bad /un acceptable appraisal report provided for the home. I need to escalate this however the customer reps are very hesitant to do that because of the issue on the builder side.

So much wrong with our new build it is crazy and after speaking with neighbors in the community several others are having similar issues with the quality of work and issues on their homes. Had I known I would have never bought with Lennar and will not buy a home in future from this builder nor recommend them. Our home was also delayed a month on closing and issues we wanted fixed still were not done and more issues were found upon moving in. Towel wall rack fell out of the wall, tile in bathroom needs to be redone in shower, insulation left out of walls upstairs, baseboards and trim cut too short, not caulked properly, closet doors damaged, sliding doors uneven to patio area and rain leaks into the door, stairs had a gap and had to be fixed, window marble was broken off, landscaping dead and uneven in backyard can’t put a fence up until it is made level, tile in dining room uneven and needs to be fixed, kitchen cabinets were diff than what we saw in the riverview area, cabinet handles uneven and doors discolored, the vent was sealed shut to our dryer on outside of home so it was heating up like it was going to catch fire and had to be fixed, doors damaged, driveway area damaged, garage doors has several spacing where u can see light coming through and panels need to be replaced, weather stripping missing completely from one side of garage door, carpets were not clean after workers in home and left paint and druysall in carpet as well as nails and screws, holes in the drywall in the closets, and many more things too many to name. Horrible for a new home build and selling homes at such high prices for cheap workmanship and quality of home. Very disappointed in Lennar. ... More