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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 18192 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

18192 Reviews in All Areas

Star Rating Breakdown

5 ★ 7449

4 ★ 3442

3 ★ 3074

2 ★ 1970

1 ★ 2257

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.7

Responsiveness 3.6

Customer Reviews

Awful experience purchasing.

  • Robert L.
  • Verified HomeBuyer
  • March 17, 2020
  • Manhattan, IL

Awful experience from the rushed closing to dealing with their financing. We almost walked away. Ask around the developments prior to putting down a deposit.

Lennar responded:
Thank you for taking the time to share your comments with us. I'm sorry to hear you ran into some difficulties during closing. I would like to review your sales experience further and have management address the situation. Please send us an email to corporatecustomercare@lennar.com with your experience, contact information and home address.

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Not worth the hassle

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Joliet, IL

I love they layout of this home, exactly what I dreamed of. Everything else is awful. The quality, materials and workmanship is beyond terrible. Problems with every square inch! Looking into a lawsuit at this time.

Lennar responded:
Thank you for your comments about the workmanship in your new home. We are sorry to hear that you did not have a good experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Lack of communication

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Not so much a pleasant experience. Communication with sales rep was non existent, but called only when they needed something done on their end. Construction manager rushed us through our walkthrough and didn’t let us talk about the cosmetic issues we found and even insulted my wife calling her picky.

Lennar responded:
Thank you for your feedback. We are sorry for the difficulties you described with your sales rep and construction manager. Please email us at corporatecustomercare@lennar.com if there are any items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

2nd Rate Workmanship w/UNACCEPTABLE Customer Service

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Boynton Beach, FL

Straight to the point 1. POOR Communication 2. 2nd rate workmanship (sloppy work, stain where there shouldn't be, carpet not tacked down properly and cut short of baseboards, clean your house before you move in paint, dust, and caulking everywhere. Be the person who points out every tiny little thing, if you don't you will spend months trying to get it corrected. 3. ZERO follow through on walk thru issues (6 months and I still have blue tape and work not complete) If it wasn't for my continuous follow-up nothing would have gotten done. As a first time homebuyer shocked at the lack of ...

Lennar responded:
Thank you for your feedback about your home. We are sorry to hear about the various difficulties you described. We hope your items have been addressed, but please email us at corporatecustomercare@lennar.com if there are any outstanding items and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Terrible Quality

  • Caitlyn M.
  • Verified HomeBuyer
  • March 04, 2020
  • Riverview, FL

Lennar focuses on quantity rather than quality! I moved in my new home in September and have had nothing but issues! I would never recommend a Lennar home to anyone.

Lennar responded:
Hi Caitlyn, thank you for your feedback about your home. We are sorry to hear about the issues you described and we hope things have improved. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Very disappointed

  • Nelson 2.
  • Verified HomeBuyer
  • February 26, 2020
  • Lakewood Ranch, FL

Lennare has repeatedly dropped the ball. They have not done anything that told us they would do when we bought. We closed in good faith, because they agreed to to fix avery long list of problems with our home. They have made excusses, take short cuts, tried to misslead us. Overall I have no trust or confidence that they do business with honor. I would never recomend them to anyone!

Lennar responded:
Hi Jeffrey, thank you for your feedback about your experience. We are sorry to hear about these difficulties and we truly hope things have improved. Please send us a message at corporatecustomercare@lennar.com if there are any outstanding items and we will research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Home

  • Jean H.
  • Verified HomeBuyer
  • January 26, 2020
  • Orlando, FL

Home was promised in March. It was not delivered unitl the end of May. At the end of the quarter ( so it would look good on financials). A week prior to closing, we completed the home walk with lennar rep. 3 full pages of damaged items, inop equipment, broken tub and tile. Day of closing (7 days later) nothing was done. Some Repairs were done but here we are 8 months later, im still waiting for the last 4 items to be completed. NO SENSE OF URGENCY SINCE THEY ALREADY HAVE MY MONEY!

Lennar responded:
Hi Jean, thank you for sharing your feedback with us. We apologize for the quality issues and closing delay you experienced. Please send us a note at corporatecustomercare@lennar.com with any outstanding issues and we will follow up with management for you. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

We’re still waiting for our 30 walk though and we moved to our home in May!

  • Kristoffer S.
  • Verified HomeBuyer
  • November 25, 2019
  • Phoenix, AZ

Lots of our concern were not address and still waiting for answer

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

No focus on quality

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Gambrills, MD

Quality is lacking from product to people at Lennar. They rush you to sign documents without explaining what you are getting that differs from the model. The sales people are rude and will tell you whatever they need to in order to get you in the house. This company and its people have no integrity.

Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about the difficulties you had. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Poor!!

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Woodbury, MN

Poor timeliness when responding to issues. Poor communication with new homebuyers. Delay in getting all issues fixed/completed. Overall, would not recommend!

Lennar responded:
Thank you for your comments. We are sorry to hear about the difficulties you have had. Please feel free to send a message with any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Horrible home buying experience

  • Camilo L.
  • Verified HomeBuyer
  • July 25, 2019
  • Doral, FL

Instead of being an exciting process, it was a headache due to lack of professionalism and business ethics. I had to get my attorneys involved that cost my an arm and a leg. I do not recommend doing business with Lennar. And everyone in my condo went through similar experiences and have the worst reviews about their experience too. Reading reviews on their social media will give you a better flavor of how unethical they are.

Lennar responded:
Hi Camilo, thank you for sharing your comments with us. We are sorry to hear about your experience. Please let us know if there are any outstanding items that we can address for you. Our email is corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - There was dishonesty from salesman and lenders

  • Sonia M.
  • Verified HomeBuyer
  • July 19, 2019
  • Harmans, MD

There was dishonesty from salesman and lenders

Lennar responded:
Hi Sonia, thank you for your feedback. We are sorry you had difficulties with your purchase. Please send any additional details to us at corporatecustomercare@lennar.com, so we can follow-up on this matter. – Lennar Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Poor follow thru after sale

  • Gary K.
  • Verified HomeBuyer
  • July 17, 2019
  • Buford, GA

My home wasn’t ready prior to close. They had approximately 30 items on the checklist that needed to be addressed and corrected prior to close. I already sold my other home and needed to move. I had movers lined up to do so after I closed on my Lennar home. They asked me to close even know they were not close to complete and asked me for 3 additional days to finish the items we agreed to that were on my list to close. I should of trusted my better judgment & not close until the work had been completed. I closed & ended up moving into an unfinished incomplete home. They changed builders ...

Lennar responded:
Hi Gary, thank you for bringing these items to our attention. We are sorry for the difficulties you experienced. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Disappointed

  • Nakita H.
  • Verified HomeBuyer
  • July 17, 2019
  • Wimauma, FL

I feel the homes finishing was rushed and small important details overlooked and the KNOWOLOGY group is the worst. Slim to no response to resolve issues and lack of info and guidance

Lennar responded:
Hi Nakita, thank you for sharing your feedback about your experience. We're sorry to hear about these difficulties. Please send any outstanding items to corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Look elsewhere.

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2019
  • Tampa, FL

Look elsewhere.

Lennar responded:
Thank you for your feedback. Please feel free to contact us at corporatecustomercare@lennar.com with any items outstanding, so we can review and follow-up. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

I would re consider after all said and done

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2019
  • Laurel, MD

After the reviews, service went down the drain.

Lennar responded:
Thank you for your feedback. We're sorry to hear about the service you've received. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up and review them for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Poor customer service

  • Laura W.
  • Verified HomeBuyer
  • June 19, 2019
  • Elizabeth, CO

The team was great before the purchase of my home . After I moved in I have had multiple issues which are not addressed in a timely fashion . The quality of the work is poor and after being in my home for 4 months still have issues.

Lennar responded:
Thank you for your feedback about your new home, Laura Ann. Will you please send a message to us at corporatecustomercare@lennar.com with any outstanding issues? We would like to review and follow-up for you.

Total Score 1

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

The worst experience ever with your people

  • Luis A Vidal B.
  • Verified HomeBuyer
  • July 15, 2025
  • Portland, TX

The people very impolite, slow responses, since day 1 until closing date the worst experience

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Very poor craftsmanship, support and service

  • Simon S.
  • Verified HomeBuyer
  • June 28, 2025
  • Irvine, CA

Lots of issues. Poor craftsmanship and design. Took us many times of requests to simply fix a door handle. Lots of things are not covered. Windows are scratched up and they won’t take responsibility. Gas was leaking the day we moved in. Dishwasher was dented. Rep said she would replace but later we found that order was never placed. We need to keep following up. They also are being cheap and always try to omit simple, essential items, even if it’s visible (imagine if things are hidden, what would happen). For example, they don’t even put on closet door cover (which is only $10 for 6 pieces on ...

Lennar responded:
Good morning, Simon. Thank you for bringing this to our attention. We truly regret that things didn’t go as expected, and we’d like the chance to learn more and help make things right if possible. Please feel free to email us with the details at CorporateCustomerCare@Lennar.com and reference this review, so we can look into it and get the right team involved.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Horrendous

  • Equity Trust Company Custodian FBO S.
  • Verified HomeBuyer
  • June 11, 2025
  • Meridian, ID

Lennar is a horrible company to purchase a home from. Very poor quality. They cut corners wherever possible. Paint quality is horrible. Do not buy a Lennar home in Idaho

Lennar responded:
Good afternoon Equity, Thank you for your feedback, it’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you deserve. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our ...

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Run the other direction

  • Anonymous
  • Verified HomeBuyer
  • April 29, 2025
  • Hayden, ID

overall quality below industry standard, extremely dishonest . I couldn't ever in good conscience recommend them to anyone.

Lennar responded:
Good morning, and thank you for taking the time to share your feedback. We’re truly sorry to hear your experience has not lived up to the standards we aim to deliver. Our hope is that you’re able to enjoy your home more fully moving forward. If there are any unresolved, warrantable concerns, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. Be sure to include a reference to this review so we can promptly involve the right team.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Building houses too fast poor quality

  • Carlos G.
  • Verified HomeBuyer
  • April 16, 2025
  • Sparks, NV

My experience hasn’t been good at all. The builders are building homes too fast and the quality is just too cheap. Overall floors are not level and when I report that there’s noise on my floor that they charge me for to install. They tell me it’s normal landscaping you get no warranty and you step on your grass and start sinking Overall I just think you guys are building houses with the cheapest of the cheapest and the price is not right I’m sorry to be the one to tell you guys this but this is just how I feel.

Lennar responded:
Good morning Carlos, thank you for taking the time to share your experience with us. We are sorry to hear that we have not met your expectations as far as construction quality and landscaping. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

What a mistake

  • Shirllee W.
  • Verified HomeBuyer
  • April 15, 2025
  • Converse, TX

Cheap materials. Cheap solutions. Poor communication skills from associates. First time home buying experience was kind of sad. Only good is the response time on warranty requests. Would never recommend and regret my decision in purchasing a Lennar home.

Lennar responded:
Good morning Shirllee, we appreciate you taking the time to share your experience with us. We are sorry to hear that the materials, solutions, and communication during your home buying process did not meet your expectations. Moving forward, we hope to have the opportunity to earn back your trust. if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Terrible Closing Experience

  • Michael D.
  • Verified HomeBuyer
  • April 15, 2025
  • Punta Gorda, FL

Lennar was only interested in making the quarterly numbers NOT the satisfaction of the buyer. We had a terrible closing experience. We did not get thngs completed in a timely fashion and were pushed the entire time to "just close". I will NOT ever buy another home from Lennar!!!

Lennar responded:
Thank you, Michael, for sharing your experience with us. We are sorry to hear that your closing experience did not meet your expectations. If there are still outstanding warranty items to be resolved, please send us an email with details and reference this review to: CorporateCustomerCare@Lennar.com so we can follow ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

House is nice but development is a disaster

  • Jerald B.
  • Verified HomeBuyer
  • April 09, 2025
  • Plumsted Township, NJ

We moved here hoping to escape NYC but what we moved into has been a disaster with nonstop construction leaving my block driveway front walkway a mess. They shouldn’t have sold until the development was 100% ready. Instead of leaving Brooklyn Brooklyn found me. Very saddening

Lennar responded:
Good afternoon ...

Total Score 1

Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

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