Lennar Reviews

Let's start with Lennar Lender - Regina Stacy was the one who provided her services and she locked our rate when we didn't ask her; she also mentioned that we could change it free of charge later, which wasn't true - she did nothing to help us lower the rate. This was the main the most negative experience that required a lot of stress and attention. Overall build quality is ok but could be better. For some reason Lennar chose white paint for the interior - I would like to know this person and let them how they are not away of the trends and practicality of using white paint inside the house. The second floor should also be built with blocks, not with wood. ... More

The process of building was enjoyable until you decided to send me surveys everyday!!!! I literally hate surveys. Quit sending them to me.

We moved in to the house 3 months back and the drive way concrete had multiple wide cracks, when approached with the problem, the builder is not ready to fix because the external concrete is not covered in the warranty items. So we are not happy with the response.

Everything was great throughout the buying process. Once you close, the attentiveness and assistance stops. Even trying to contact the closing department and get a callback or response is practically impossible. In addition to that, at times there are construction workers violating City of Laurel city ordinances by conducting construction before the hours that are in the ordinance.

I hear closing is nothing short of a stressful time that every home buyer just wants to get over with. But in my case this was “never seen before delays” and unprofessionalism from the loan officer, but more so on the loan processor. A few documents that were submitted to Lennar earlier in the closing process for the closing date got lost in Lennar hands, causing my closing date to be delayed by 2 days and closing at 9:50PM… So pretty much 3 days.

I had the worse home buying experience!!! NEVER use all Lennar products together, like the builder and loan company (even though they give you insentive) because when 1 of them goes wrong they will work together to screw YOU. From the start the agent Kim was terrible. We felt something was off but didnt want to make blank judgements. But 2 weeks before closing all truth came out when they discovered a negligent issue that they didnt tell me about and after waiting 9 month their response was "well you can just let it go" mind you at this point I had already submitted my rental move out notice. Letting go would mean homeless with 3 kids and a dog. From there I could see the agents working hard to convince the loan folks to deny my loan. This would have been good for them then their negligence would be disolved. Ohh boy they tried, but God was bigger and he found me ways, and everything they threw at me didnt stick! But it was such a painful experience I vow to speak out everywhere once my emotional wounds have healed. The home itself is good and spacious but 1 horrible thing is there is zero sound proofing. We hear conversations in any room and toilets flushed from 3rd floor. Overall no thank you, never Lennar, I will go back to DR Horton! All they had to do was be truthful to me and treat me like a human. Instead profits and numbers were more important. REMEMBER THIS!! You are not important to them, dont waste your time! ... More

WORST EXPERIENCE EVER, LENNAR! From the fact that: 1. You sent us a "Notice of Non-Compliance" and said you were going to cancel our contract and retain our deposit after LENNAR failed to provide the home on the scheduled due date due to construction delays. Why would you send this Notice of Non-Compliance when it wasn't our fault for the delay? This caused EXTREME stress during an already stressful time. SHAME ON LENNAR FOR CAUSING THIS STRESS! 2. Our Lennar "Sales Agent" Jonathan ditched us leaving us with no representation on navigating Lennar's home-buying process. Why did he ditch us? Because our appraisal came in much lower than the purchase price and we asked that we negotiate the price to the appraisal price. He never answered our calls, when he would finally get back to us he would schedule a time for a call but then didn't call us for hours later. Poor time management! SHAME ON LENNAR FOR HIRING HORRIBLE AGENTS (we aren't the only buyer in the neighborhood who said the same thing about this agent by the way which we learned after we closed escrow so this wasn't a "disgruntled homebuyer" experience). 3. Everything is Included is a joke. You need to get rid of this motto because clearly everything is NOT included. Even though LENNAR made us docusign an "Everything's Included" document that included towel bars, towel hooks, and a paper towel holder, this was not provided. SHAME ON LENNAR FOR RENEGING ON THE CONTRACT! Since we have had no resolution on this and our Area Sales Manager Blaine kept saying "Do you want the house or not?" (what kind of customer service is this anyway?), we have been forced to escalate this to Lennar Executives. If we don't get resolution from this, we will go to the media to inform other local area buyers to read through their "Everything's Included" document. The models still have these items and they do not include "optional" signs on them. GET RID OF THE "EVERYTHING'S INCLUDED" MOTTO LENNAR -- IT'S A LIE!!! Lennar has taken other things off of their "Everything's Included" list -- downsizing refrigerators, taking away the mesh system, removing the ice maker, etc. etc. etc. etc. etc. etc. Again, SHAME ON LENNAR FOR MAKING THIS THE WORST HOME BUYING EXPERIENCE OF MY LIFE. I WILL NEVER, EVER, RECOMMEND LENNAR TO A FAMILY MEMBER OR FRIEND. ... More

Extremely bad experience. Would not recommend their preferred lender. If you have a lender, use your lender.

We had soooo many issues with Lennar Mortgage specifically, not the local company.

The homebuying experience was poor. Sales staff were dodgy about answering questions and not very transparent about the homebuying process. It was a sellers market and this was an apportunity for builders to show what kind of seller they were going to be and they showed it. They quoted us a close date of March (i think to entice me to buy the house), We actually closed at the end of June after delay after delay. I understand it was a pandemic but this was ridiculous. After so many delays and i was frustrated with them, they actually said 'if you don't want those house we can just go to the next buyer.' The post ownership experience has been fine. They have been attentive and prompt to defects and any build issues that have come up. ... More

We were given highly optimistic completion dates which sales knew would not be achievable. We felt that we were lied. We made accordingly.

Lennar knows it’s brand and knows it will get customers. Therefore, the have no care or put little value in the customers during the buying stage. With the Exception of Steve, the construction site manager and Lisa, the warranty manager. First, with Lennar, they screwed us over in the home pricing. They waited until the price went up to notify us that an option we had requested could be put in. We had come in a days prior to the price jump and we’re ready to pay the deposit had we had the confirmation. Then later on, as I’m trying to get my private home inspector ready to come out, Lennar required a contract to be signed by the inspector. A contract so strongly worded, that my inspector and 4 others said no. I’ve closed on plenty of homes and never had to sign this contract. Again, Lennar did not care and made my inspector sign the contract. When we went shopping around, Lennar was the only one with a one year warranty, all the other competitors had minimum 3 years full home warranty which allows the home to properly settle in. Lennar Mortgage is another team we had issues with coming 45 days prior to closing. Joe was really responsive and great to work with; however the team was trying to swindle us into a much higher interest rate, supposedly the market rate. When my wife and I did our own shopping we found interest rates almost matching the credit we were given for closing costs, and .375 pts lower. Lennar mortgage matched it, but costed us $1,000 points, or a loss in $1,000 credits. Lastly, working with Steve through the home buying process and after while also working with Steve has been Lennar’s saving grace. Those 2 have really put the brand on their back and are available whenever we need them to answer questions or help set up any tickets. I have had a few friends asking about buying out here with Lennar. I told them go to elsewhere, to which they did and have had a much more positive experience thus far. ... More

The builder could’ve done better with materials used to build the homes. Lennar at Woodcreek has slabs on the back of their homes but the Chamberlin community across the bridge does not even though the prices of the home were exactly the same. Lennar, build the street like $200k homes instead of $330k homes. If you look at other builders in the community, they’ve put in effort in providing the best stones and bricks. Lennar doesn’t care as long as they get their money. I’m disgusted and will be selling soon. Won’t be dealing with Lennar again. Unless they fix their mistake . 1 star Customer service is good when it comes to responding to issues in the home. I give them 5 stars. Underwriting was horrible. I should’ve walked away instead of sticking with them. -5 stars Watch out for the 2.8 % tax in the Fate, TX area. That’s about $600 added to your mortgage . 1 star ... More

We have shared with some of the top people how aweful the communication process was and hope they take it to heart for the Orlando area. I’m sure this will never be posted so I’m not wasting my time to go through yet again how many issues and terrible the loan process to closing communications turned out to be. We understand delays if they are communicated but Were treated like we had no right to find out what was going on with our house. To understand the last straw, after our last walk through and are pulling into the the title company to sign, Brenda calls to ask why we are not closing to today as the construction company called to say they failed an inspection. We were just with them 30 minutes ago and they told us all go. Wasted time. Wasted plans. We were literally in the title building getting on the elevator to the office. When we finally closed and walked into the home for the first time, it was raining from the ceiling and the entire island and floors were soaked with water from the washer being connected wrong. We could not have had anything else happen except they accidentally ran over and bulldozed the house. We had friends build with Ryan at the same time and scheduled walk through and gave them informed weekly meetings. Unless Lennar revamps the model they use now to communicate I would never use them again. The house itself seems great with minor stuff still not done but that is another problem entirely with follow up and follow through. ... More

Not the most pleasant homebuying experience since this was my first home. Lennar needs to strongly improve their customer service, hire quality contractors to repair the home correctly the first time, and become more transparent with the homeowner about buying a house through Lennar.

First off there was no model to look at! There was no shower door in master shower; no towel racks in any of the 3 bathrooms. No grab bars for us seniors. We had to purchase our own garage opener for the small garage. The patio out back - you can’t even put a chair on it (it’s too small). I wasn’t allowed to change the carpet in the bedrooms to tile unless I paid for it after closing. We had to get the plumber out for the water heater and washing machine

I am not sure who and what kind of backwards hiring is happening here, but these are the most unhelpful, most pushy, group of people I have ever dealt with. They are lucky my Home Concierge and loan officer were kind because the entire team outside of them is unorganized and unprofessional. All the way up until closing no one could tell me how much money I had to bring to the signing, no one could find my keys after they figured out the money situation, and I am still having questions and NO ONE from Lennar wants to help they hang up right after I ask a question. All I need to know is who can answer my questions if not the people I got this house from. DO NOT buy here. These people are not trustworthy just from their inability to answer me now, the rushing of the entire process, the disorganization. They are in charge of one of the most important purchases of your life and they cannot even do their job well. ... More

Buying experience was really bad! The only reason I kept on the process is because our home price rebate was really good and because of our realtor, but lennar sales agent was really not helpful and I wish I could say differently but I can’t. Seller did not answer a lot of our questions, deflected a lot of simple questions and at the end they didn’t even show up for our key delivery. I would not recommend them to any family members or friends, I’m sure lennar has really good people working for the company but the ones who helped me, were not!

My agent told me that my work vehicle would be okay to park in the neighborhood, but a week or two after moving in, the Hoa President stated that it was not allowed. Now we’re in a big financial bind to either find another place to live and move or to find a place to move my truck and end up paying a monthly rent for that. It was a terrible lie that got us in this place.

Poor design. How can you build a house facing the water with the minimal view

My experience was not the best. There were Docusigs almost weekly. There seemed to be very little communication between the loan officer and the underwriter so I was asked to provide information more than once. There were delays that I still don’t understand. I waited in the attorneys office to close for twelve hours . I was given te wrong keys to my home. There was no information about the community. It was a mess!

Construction team led by Dave was negligible. None of my initial concerns during the home inspection were addressed, so a second home inspection had to be held with the manager Oscar and they fixed all issues the second time. However before the manager assisted, Dave became very rude and irate for his own failures and had to be removed from the process. When I buy a new house, I expect it to look new. However there were countless blemishes and cracks that Dave was more upset I noticed than he was for the lack of quality work from HIS team and lack of inspection from himself. The company overlooks his childish and unprofessional behavior which in turn allows his employees to feel they are allowed to act the same. ... More

At the end of the day you are buying a home not a customer experience, but the customer experience was very poor on the sales side and has gone significantly downhill since the last time we purchased a Lennar Home. Missed meetings, lots of changing of staff, surprises on walkthrough day of “oh sales never mentioned that wasn’t included” etc. Overall what is being sold is a great value for a home and I hold that Lennar has great floor plans, but I hope they are able to better shape a positive interaction with its customers in the future in general and in this community, and stay a bit more true to the “everything included”, there are unique factors in the market right now but so much has been stripped out to save a few dollars and appease the corporation and shareholders. ... More

I will highly advise any new buyer to get their own finance, Lennar finance department is a joke!! We almost walked towards the end because they couldn’t get on the same page between their own company! Building department is ok, I definitely suggest visiting your property during construction as much possible! We bought from out of town and I wish I would’ve been able to walk the property at least biweekly, could’ve save a lot of headaches and problems I now have to deal with, bad tile cuts and grout, lots of drywall issues and a lot of trim not finished properly among other things!

The Lennar representative lied to us about the amenities being included in the HOA price in SQ. After trying to use the pool, we found out that it was not included and required membership to the country club. This would have been nice to know at the beginning of the home buying process, as the amenities were one reason for buying in the SQ community. Repairs were still being done one hour before closing because they weren't completed when they were supposed to be. The home walkthrough was done one week prior. After closing, we picked up our keys and went to the house. The keys didn't work. They somehow got messed up, and the keys didn't work on the locks on the house. This completely ruined the day. I spent the rest of the day contacting the builder and waiting for the locks smith to come redo the house. The dishwasher was one of the last-minute items that needed to be completed prior to closing. We moved in, used the dishwasher for the first time, and returned to the kitchen covered in water. After researching, I found that the drain plug was still in, and the drain hose was disconnected. It should be the responsibility of the homebuyer to take out the drain plug if the builder is installing the dishwasher. There were multiple other issues that needed service requests within the first week of moving in, including emergency plumbing because dirt got into the sewer drain and caused the toilet and sinks to be backed up in the house. This after four days of moving in. ... More