Lennar Reviews

I would never recommend this builder to anyone because they sacrifice quality for quantity. I’ve never experienced anything like I have with Lennar. It’s sad that no one even seems to care.

Still having issues. Poor response

I would rather not comment. If I had it to do all over again, there will be things that I would’ve done differently. It seems that I was set aside because I do not use the preferred lender or realtors on site.

Unfortunately, we had lots of issues with our home that we feel could’ve been avoided if we had a good construction manager supervising all its people. We did not have a refrigerator for a month, we had a water damage with a storm for improper window installation, moisture in a closet and many drywal/painting repairs. Not to mention the home was delivered without door handles upstairs, our kitchen and bathroom cabinets were a mess they had to reorder some of them and they are still on schedule to re-do our master bath shower as they did a TERRIBLE job installing it. We have a wonderful person helping us (Alexis Saber), thanks to her we have been able to repair everything promptly. She has been so attentive and wonderful to us. She and Natalia Morales have been the best experience we’ve had with Lennar, other than that I definitely wouldn’t recommend Lennar to anyone. ... More

Quality is not great. “Everything’s Included” but low quality. Appliances and gadgets installed are outdated.

Not flexible to any design changes. Every house is built to existing plans which cannot be changed anywhere. You must ask which plan has most of the features you want and go with it realizing you are missing a couple of features you want. Poor aspects of design and workmanship can be easily identified. The finishing of the baseboards, window sills, and doors were so bad we made them do over. The repainting the trim was worse than the original so we ended up sanding everything down and we repainted ourselves. All door casings were so close to the door frames that the tongue of the door latch hit the casing before the Lip Strike which removed the paint quickly. We had to order and install 17 extended lip strikes to protect the door casings. The outside hose connection on the garage side is at the rear corner of the house which requires you to purchase a 200 foot hose if you want to wash your car in the driveway. What were they thinking? A large window frame was so crooked we had them tear it out and reframe it plumb so it didn't stand out forever. And the Supervisor said he inspected the work completed every day. Communication between staff was very little or last minute. We complained about so many items that the Supervisor told us in early March to no longer contact him, but to submit a customer care request on the Lennar website. We did that and three of the five items were addressed today, April 12. Two of the three items still need finished. The face of our fireplace is flat black on the side and the hearth is flat black. Them someone painted the top face of the fireplace satin black which stands out quickly to anyone who looks at it. This was mentioned to the Supervisor during the walk through and nothing was ever done about it. The 110v wall outlets were purposely installed 12 feet apart, per code, to keep costs low. No common sense was applied such as putting a outlet on each side of where the beds would be for each nightstand so one side of the bed has exposed wires extending from an outlet on a adjacent wall to one of the two nightstands in every bedroom. The cable TV connections in all three bedrooms were located close to the baseboards and not positioned next to a 110v outlet. Many homeowners, like myself, prefer to mount the their TVs up on the wall because they don't have a long piece of furniture, or the room, to sit it on. Nobody considered putting the cable connection up on the wall with a 110v outlet next to it so wires and cable would not need to be extended from the connections near the floor. Again, no evidence of common sense, only totally focused on low costs and high profits. Please be warned by these comments before considering purchasing a home built by Lennar. Let the buyer beware. Those at Lennar who are faced to deal with this review are welcome to visit me and I will personally provide you with a guided tour of the poor design and common sense decisions made by your design team. I would rather you use all your energy not to visit, but to make decisions to make changes to prevent reviews like this going forward and improve customer satisfaction. ... More

I did not have a good experience with this company. It started out great. Danielle, Doug and Alex was awesome. I had a huge problem with Amy my loan processor. I was starting to think I was discriminated against. Overall, we finally got the kinks worked out. I would not recommend Lennar Mortgage to anyone. I am missing 2 of my cabinet drawers. My outlets in bathrooms do not work. I will reach out to Alex about this problem. My floor baseboard in Master bedroom is still noisy after my home inspector noted it in the report. They were supposed to fix it.

The house quality is very different with the model homes. I spoke directly with the site building manager and he said this is Lennar standard quality. He said that just to not wanting to make corrections to poor built quality workmanship and not wanted to hear from the buyer. It seems like Lennar hired a group of builders off the streets and gave them the projects. I have seen many Lennar model homes but none look like the one that i purchased. VERY DISAPPOINTED. I would never advice/suggest/recommend the people around me to go with Lennar. I am willing to speak directly with the officials in the cooperate regarding to my homebuying experience with Lennar. Please contact me. ... More

The overall buying process was relatively simple. The complexity comes when the workmanship and quality comes into play. Lack of attention to detail - not a lot of pride in workmanship. Outstanding issues from Settlement are taking months to get resolved. I'm hearing the same thing from other home owners as well. If you are able, I'd recommend not completing settlement until the issues are resolved unless you want workers in and out of your house for months.

Delay is build may be common for builder, but that cost buyer a higher mortgage rate. That is not it, if house is closed with pending lawn work money to be deposited to escrow is buyer responsibility if buyer don't go with builder recommended lender, so kind of CHEAP trap.

I am in awe of the materials I used. they are not of good quality for the price of the house. response time is not good. Every day new details come out and it is a new house.

Lots of issues after we moved in. Missing products, broken items. Caused us money and no one would come to fix them. We were able to reach our service rep and submit service requests. Yet no one would actually come and fix the issue. It has been two months since we moved in. Nothing got fixed yet. I would not recommend Lennar to anyone.

WE BOUGHT THIS HOUSE SIGHT UNSEEN DUE TO LENNARS PAST REPUTATION OF BEING A QUALITY BUILDER, THIS WAS A BAD MISTAKE STILL TRYING TO GET THINGS FIXED, DEFINITELY WOULD NOT HAVE BOUGHT THIS HOUSE, SO SAD T0 SEE A BUILDER GO THIS ROUTE

Built to fast, not everything was completed, still having issues and finding new things wrong! Issues slow to be resolved! Seems like no one cares about the issues at hand. No communication!

Would not recommend Lennar to anyone. The workmanship is very very poor. There are countless errors that need repairs. The same repairs are having to be completed multiple times due to poor work. There is a lack of communication within the contractors. Workers will come to my home, and not know why they are there. There are paint stains on flooring and carpet. It’s also very hard to get responses from employees with Lennar. Overall, I definitely would not recommend Lennar. The experience has been a complete headache.

We have had a very poor experience with buying our new home. On our final walk through we still had significant issues with crooked walls, terrible paint/mud/taping. We walked through the house with the teams multiple times pointing out the issues, and they were attempted to be fixed multiple times but still the same bad quality. Finally the crews were changed but we still had to take matters into our own hands and attempt to repair problematic areas ourselves. This resulted in finding slanted framing and exposed electrical. To say that this was a terrible experience is an understatement. We have been waiting 8 weeks to move in after our close date. We hope to move in soon but just found some more issues. At least the ceilings match now and hopefully the paint colors on the walls match and they replaced our garbage disposal after they used our kitchen sink for cleaning their supplies. We will see what happens. Long story short: Would not recommend. Also, This system wouldn’t allow me to put zero stars for quality. ... More

All of the ladies that helped us with any part of the buying mortgage or construction part of our Lennar experience was great. Would recommend any of them to a new customer. Any man I that we needed help from or talked with except Matt will never get a good review from us. We were lied to by these men and I don’t feel they can be trusted.

Lennar lender mess up the loan.Light drop down and never fix, Ceiling scratched and never fixed.

Nothing good to say accept staff I met are outstanding

When expressing my concerns to builder, they just laughed and ignored the concerns. The builder repeatedly and intentionally stalled providing some key details (especially purchase price) so that they could drive the purchase price up ~$60,000 in 4 months). The quality of workmanship leaves something to be desired (things are already breaking after only 3 months in the home). The builder is unresponsive to requests to correct issues (still waiting for a blind rod to open/close blinds; still waiting for deck stairs to be fully finished (missing side trim) after 3 months

Our Customer Care representative is combative and her immediate response whenever we need to put a ticket in is “no”. She always gives push back for everything. To the point where we have to send her VIDEOS of things that aren’t working. Her latest rebuttal was that she could only send an electrician out to check why our master bedroom light switches weren’t working IF we uninstalled the fan. I am not paying an electrician to uninstall and then reinstall a fan for Lennar yo do their JOB. Yomaris, the customer care rep is less than helpful. I never want to buy Lennar again after these many post closing experiences. Things other builders would take care of in a heartbeat is somehow so complicated with Lennar. ... More

So much disappointed with overall experience.

While the house was completed, due to the rush the house has so many issues. The lack of response from Lennar is insane. I have people showing up with no prior warning, its been over a month and problems just keep arising. We pointed out things during final inspection in Dec that still are not repaired. My cabinets need repair and they want to come in 6 months to repair them? My breakers were tripping, down the towel holder falling and need to be repaired twice. The paint job looks like my teenager did it. The list just keeps going.

I think the upper management gets it, but I don't think the trades are being overseen for the quality of their work enough.

Dishwasher that won’t wash dishes, microwave already bad, handles come off refrigerator. On and on and on. Wow.