Lennar Reviews

I would never buy another Lennar home. I have owned in communities. But this experience has been unimaginably horrible. I have a serious constructionissue with the house. I’m getting the runaround. The solution has been approved three separate times but the materials never get ordered so I have to keep starting over. They just close tickets out if they don’t feel like addressing them the warranty person is the most horrible, rude nasty Power crazy person he lets you know. He’s in control of what can get done at your house, they don’t stand behind the product they act like they’re doing you a favor if they’re fixing something that should’ve been right to begin with never never never do this. Do not deal with this Builder. We’re trying very hard to get our house sold I don’t wanna live in this community. You have very little recourse. we are trying to find attorney. ... More

The first day didn't go too bad. Met with someone in the sales office. All he did was spend 5 min telling me which houses I could look at and gave me a map. I went and found them on my own. I assumed all the features on the website were accurate and since nobody had spent any time with me I didn't know any different. I asked questions but it turns out much of what was advertised for the neighborhood was just flat out incorrect. No gas utilities, no granite, no tile in the bathrooms or laundry rooms. Later I asked when I was getting my smart lock, smart thermostat, and smart doorbell installed. These were all advertised to be included on the app under my account. It's part of the "Everything's Included" marketing. Turns out I didn't get any of that either. Closing was an issue and I had to do it twice. I've had countless issues with the house itself in the month since I've lived here. Everything from plugs not working, garage doors getting stuck. Back door has a large gap in the bottom, stuff was left under the carpet that you can feel when you walk barefoot, etc. I've lost power several times including once for 12 hours. There's supposed to be a free backup battery for issues like that but it wasn't installed until later. Nobody mentioned that a pool was going to be built 2 houses down until a future neighbor told me about it. Most of the default builder grade things I've already had to replace because they're so cheap. Unfortunately I'm only giving a snapshot and a full conversation of my experience will probably take 2 hours. And continue having issues with the people who are supposed to help with the warranty issues and worst of all I'm pretty sure nobody cares. ... More

Everyone understands that purchasing a new home can be more than more stressful things you do. The lack of responses from the mortgage team is very poor. Creating more stress for the family. There has been multiple issues with the home. The floors still look terrible. There are multiple areas in all the rooms where you can see the layer of cement still on the tiles. The master bathroom sink faucet were installed too far away from the sink where it drips onto the counter. Only two of the six low-voltage connections work the electrician has come by five times and not resolve the problem Most of the walls are not square. There was a drip under the kitchen sink that damaged the laminate on the wood. We still have a hole in the living room wall from the electrician because he did not bring the adequate tools to run the wire. There are multiple tiles that are shipped and not covered by the warranty after we moved in This has not been a pleasant experience when we thought we were buying a dream home at Brightwater community Lennar is a major home building company who reports quality, I would like to understand your definition of quality. ... More

Lennar mortgage is the worst. I have been an owner for 2 months. I sent my 1st payment as instructed and they have sent me 2 late notices. Although they cashed my check 10 days before the due date. 3 times I called to get verification and acknowlement. Waiting for a call back from a "supervisor ". Waiting over 40 minutes each time on hold Waiting for a reply. They were disorganized from the start. Nonody at their company wants to talk via the phone. They sold my loan already and still can't get answers from either company. They have made my brand new purchase a disappointing experience.

Lennar is by far the worst mortgage company we have EVER worked with. The whole experience was horrendous.

My wife and I met with the sales rep, Amanda and go preapproved shortly after applying for a Lennar Home Loan. From there, we submitted the required documentation requested by the Mortgage Loan Officer, Christian. We submitted all documentation within the requested time frame and sent the earnest money almost immediately. When our close approached, everything fell apart. We had our inspection a week prior to our close date. We got in touch with John regarding what we would like to be done prior to close. This included the cracked driveway being broken up and re-poured. Upon my wife discussing with John whether we wanted it to be done, he tried to convince us not to do it. He mentioned that our close could be pushed back if we move forward with fixing the driveway and he “wouldn’t want that for us”. After my wife explained to him that we won’t be purchasing a home with a cracked driveway, he moved forward with having the driveway done. Another item we insisted on having replaced was a window upstairs. It wasn’t level when it was shut which could lead to water damage. A week had gone by and the day before close, John called us stating “the power has been shut off, you must have switched the power to your name too early. If we don’t get it back on, the city won’t be able to sign off on the COO. We’re probably going to have to push your close back. Please call them and verify whether they switched the power”. My wife called our power supplier twice to verify it had not been switched to our name – she spoke to two different representatives, and both said the same thing. We called John back to let him know the issue was not on our end. He then proceeded to say power companies lie at times and he’s sure it was switched. We called the distribution service provider, Texas-New Mexico Power and they explained that Lennar had not paid the bill for the month, so the power was shut off. We notified John of the issue, and the power was back on shortly after – no apology from John. Not to mention, we did his job for him. During this time, we were also dealing with issues with the lender side of Lennar – we were initially told we could have a remote close. A few days before close, for some reason, that changed to in person. Christian explained to my wife and I that there is a federal law that states loans with an interest rate lower than 4% are required to close on the property in person. Come to find out, that is a lie. There is no such law with these stipulations. We pushed for a remote close and finally heard the day of that we could close remotely. The morning of close, we had our final walk through. There were several big items needing to be complete before we would close. Dents in both water heaters, seams in carpets had 1/8-inch gaps, the window that was not level and wouldn’t shut. Not to mention, stains and paint drippings throughout the upstairs and downstairs. The morning we arrived, it’s like they just removed the tape from the walkthrough and expected us to forget everything we had pointed out. The water heaters were dented, there was still gaps in the carpet seams, the window wasn’t fixed, and paint was still on the carpet. We thought this would be taken care of, so we had movers scheduled to come that afternoon to move us into our new home. Fortunately, we were able to push them back to the next day. When we mentioned all the issues to John, you could tell he was seething. He explained that the window not being level wouldn’t be an issue and if we wanted it fixed it could be months before we move in, speaking to my wife, again trying to convince her it wasn’t an issue and wasn’t worth fixing. We refused to accept the house with these issues so it was agreed that they would be resolved come the next morning. Fortunately, the window was an easy fix. Had John done his job in the first place and inspected the window, it could have been resolved. Had he been on top of the contractors to resolve the issue we discussed in the first place, we would have closed on the 30th, not the 31st. The day after we were supposed to close, we did one last walk through. Still, paint on the carpet, spots on the walls without texture, the edges of the doors were rough, paint drippings on the vinyl, but at that point our lease was coming to an end, and we had no other choice but to accept the house as-is. John could not have been more rude and less helpful through the process. He was completely disrespectful to me and my wife and didn’t apologize once for all the issues we dealt with. ... More

I was unable to close on the home I originally had built due to the home not being completed on time and several building issues including but not limited to water damage in every room and a large crack in the foundation that extended across the garage floor. I had to closed on a different home which I am now finding issues with.

This is the WORST house purchase I have experienced. This is a DIY loan and home purchase. There is NO personal contact - everything is done with text, email & e-docs. I was scheduled to close on Dec 9 but because the title wasn’t transferred I closed on Dec 23rd and I was not compensated for all my expenses I paid.

Was not happy communication was kind of poor only thing that I recommend is really talking to the consumer and when you promise to do something or when you do a walk-through, make sure everything gets done before you sign anything went through a motorhome figured my kitchen cabinets were going to look like that and I end up Getting into my house. It was not what I wanted. And I moved into my house. I thought they will have the construction control next to me, but there’s two by fours laying out with nails on my grass nails all over the place trash the grass got lifted out about three times already they keep running the machines over everything Someone end up using the bathroom right in front of our house right where we leave the door it was so poor and unacceptable just really upset at my first time ever buying a house experience with Lennar. I will not recommend anyone to buy homes for Lennar ... More

Really bad coordination and communication.

Closed two months ago and almost every single week after closing, we experienced issues with the house where we had to call the builder to send contractors out to make corrections. For the price we paid for the house, this is truly unacceptable.

Worst experience of buying the home. Buying a new house is a big milestone for lots of people. The joy was taken away. Most of the staff was very unprofessional n not helpful. Worst was the mortgage department. Only good was walkthrough dept.

We don't feel but we strongly believe that we have been deceived and defrauded by Lennar Homes, Lennar Mortgage, Lennar Title, etc. at almost every level of the transaction. Let's say I will be posting the details and better review with evidence on public sites with substantial evidence unless they fix our concerns ASAP! Lennar is very well aware of the blunders it has caused. We don't care that one part of the brand blames the other, etc. but the damage is done to us and some at an irreparable level. From our experience, we strongly believe that not only us but other homebuyers are victimized as well of the unethical, undeserved and unexpected low-class practices of Lennar brand, Lennar family or call it Lennar Culprits implement to not only sell homes to profit ethically but also go above and beyond unlawfully, unethically and unfairly to extort monies and deprive homebuyers of many rights, privileges, benefits, and opportunities to state some of their offerings to its customers. Then, they congratulate homebuyers like nothing happened after the homebuyers are victimized by their ambushes from moment to moment during the process. There are no limits to what Lennar can do deliberately wrong especially administratively to the homebuyers. IF THERE IS NO TRUST, THERE IS NO TRUSTING LENNAR! ... More

I regret choosing Lennar Construction for my home. The entire process was a nightmare, and I would strongly caution anyone considering buying from them. First, communication was absolutely terrible. Getting clear and timely responses was next to impossible, and I often felt left in the dark. They also push you to use their preferred title company—don’t fall for it! The title company has been a disaster, and even a month after closing, I’m still dealing with issues just trying to get my taxes paid. To make matters worse, the quality of construction is disappointing. Our front porch concrete is already cracked, with a chunk missing. It’s frustrating to move into a "new" home and immediately have structural issues. If you’re considering buying from Lennar, do yourself a favor: 1) Hire an independent inspector before closing. 2) Use your own trusted title company. 3) Prepare for frustrating communication. I wish I had known all this before purchasing. Save yourself the stress and look elsewhere! ... More

I had an issue with the driveway, it had cracks after the cement was poured, I put in a claim and was denied because they stated I already closed on the house and it is not covered, representative Mike stated this to me. I will not be purchasing another home from this builder in the future.

Everyone part of this company knows the issues, but intentionally cover them until the deposit was made, leading to a few (big) surprises: Solar panels: The pre-installed solar panels, which are part of the advertisement, come at an additional cost and were not disclosed until minutes before giving the deposit. Furthermore, the capacity of the solar panels is not even half of what is needed for a house of this size. This felt like a last-minute forced add-on, similar to what often happens at car dealerships. Confusion and rush tactics: Clients are often confused and rushed into committing to a deposit. This is so common that they included a piece of paper specifically stating that nothing promised during the negotiations is valid unless it is part of the contract being signed. False claims of corrections: They lied, claiming that requested issues were corrected when in truth, they were not even touched. False promise of future rectification: Finally, they falsely promised future rectification of these issues and to close asap. DO NOT SIGN ANYTHING without triple-checking, and DO NOT take their word for granted. I wish I read some reviews about how they operate. ... More

I've bought two homes now, one from another builder. I can say that every step of the way with lennar was shady. First, your salesman, Brian was too pushy. He kept giving us deadlines during the home initial contract to sign and give a deposit. This isn't a professional way to conduct business when you pressure someone to sign such a large purchase. Next, your build process and the excuses involved as to why the construction was delayed was unbelievable. Lennar would not admit that the build completion was pushed due to a Lennar issue and not the cities even though we called and found the lies from the city department and the city noted that several home owners were being lied to from our same block. Next, the home construction quality was so trash that we had way too many problems to have corrected and to this day some of them haven't been completed and I don't believe we'll hear from your crew now that the house was closed. We never signed any acknowledge of the consent that our noted issues were completed. Your crew said they'd be back later on the closing day to finish issues but we never saw them every again. Your loan team gave us the wrong estimate and asked for 6k more when we were on the closing table, that is really shady and your loan officer basically said sorry but you should have expected this amount all along even though that wasn't the estimate. We never had anyone give us updates on the closing process until 5 days before and 2 of those days were the weekend. As you can see, every step of the way has been painful with your crew. Even after, your title department paid and started another insurance than the one I chose with a different start date that I'm actively trying to correct. A week after closing a construction manager, John called after I left a bad review to see what they can fix to change my opinion and said he'd send someone to look at fixing a few things but never showed up and made us cancel family plans to just wait around. ... More

The buying experience was awful, salesperson was not very helpful. No communication during the construction process at all. No clue what was going on and no questions answered. I spent a lot of money on a house and no one at Lennar cared for quality and craftsmanship. Why not spent a little more money on quality materials so the homeowner can move into a quality built house (ex. hurricane windows and doors in the entire house except front door glass, why?).

I have very bad experience with Lennar new house quality and workmanship. Before clossing and after there are few major leakage on Lennar new house due to bad workmanship. Also during leakage Noone response to fix the issue on time. Low guality of interior door and kitchen cabinets. Low quality of and bad workmanship of plumbing faucet and plumbing contractors.

Builder didnt share all the details of the property. After closing it has been 2 months and still didnt had mail box keys. Never this was disclosed till we close the home. No ETA for building swimming pool and cabanas that are in plan.. But still have to pay the full HOA amount which covers these maintenance costs. Overall I felt, chaulking is not done properly and when asked, the response is, it is standard. Have to escalate above some members I am interacting to get things done. Overall it left a very bad taste with this purchase experience.

Terrible process. Rushed us into closing and had to postpone the closing 4 times because the house was not ready each time! Matter of fact.. even after postponing twice, we had our inspection done by an independent inspector and had over 140 items to be fixed/repaired or to be completed at that point! There were even trash and stuff everywhere in the house for the inspection! The layout of the house and the community plan attracted us there, but the construction experience was the worst we had in 40 years during which we built 3 other houses. They subcontract everything at cheap rate and have these guys doing so many houses in a row that it is done fast and it shows! Painters not covering dark cabinets to paint touch up with spray gun (white paint) and leave cabinets full of paint… just no pride in delivering a quality product! I mean.. we did pay over $960k for that house and knew it was a national builder… but we were expecting a little but more professionalism to be honest. Will not hire Lennar again to built a future house. ... More

Lennar required me to use their mortgage company even though I had negotiated in the contract to use my own mortgage company. If I used my mortgage company, Lennar would not honor the contract by rescinding the negotiated $17k in Seller Concessions, or would cancel the contract and keep my $30k in Earnest Money. One month late, Lennar Mortgage finally got loan approval. But they wanted $10k extra in loan costs. I settled on an 8 1/4% interest rate, not paying the extra $10k, and closed 2 days before the end of the month. Lennar wanted to close before the end of the month, so they could make their quota, but that ended up costing me one extra months mortgage payment. If we had closed 3 days later, I would have saved paying an extra payment. This was the worse experience buying properties from a builder in my 35+ years experience in real estate. I will never buy a Lennar home ever again. ... More

From start to finish, Lennar lied, exaggerated, and undelivered on everything. I’ve left negative reviews on every single platform and will continue to do so.

From our first engagement with Debra (where she talked to me like a moron who doesn't understand interest rates, despite the fact that I have a master's degree in economics) to our final walk through with Jon (where the construction manager tried to tell me that the cabinets were 'fine' even though one of the doors was the wrong size, a problem I had flagged three times for them), my experience with Lennar was sub-standard! The builder failed to communicate that they didn't have a water meter for our home, so we were stuck living with my parents for a month while we waited. After we moved in the oven and the refrigerated broke, which Lennar employees said was pretty standard. Since moving in ~2 months ago, the HOA has already raised rates while failing to plow the roads or communicate about when certain amenities will be open. It's actually astounding how frequently Lennar bungles what are straightforward parts of their job. ... More

Probably the worst construction company I’ve worked with. False promises and poor construction quality. Promised us few things when signing the contract which were later modified to cheaper options / alternatives. We paid million dollars for this home and the quality and build materials are the cheapest ones on the market. Price gouging everywhere possible while not even providing bare minimum quality. False promises as well. Will never ever buy a Lennar home or recommend to any of my friends and family. You lost a customer.